Feature and Insight Heritage: Where it all began

In 2007 a new Independent Trustee Company was established by Colin Worbey and Richard Petts and Heritage Pensions was launched. Only three months later, on the 21st January 2008, the FCA (then known as the FSA) granted permissions for the establishment, operating and winding up of Personal Pension Schemes (including SIPPS).

Heritage:

Where it all began

From the outset the company philosophy was that, as an independent provider, it would be best placed to ‘serve the needs of Financial Advisers and Clients’. This was achieved by giving clients the freedom, flexibility and control over their investment choices by not having any ties to any fund managers or insurance company.

From such modest beginnings Heritage flourished and managed in excess of 6,000 self-invested pensions with asset values approaching £1 billion.

After 14 successful years Heritage Pensions was acquired by PSG SIPP Ltd on the 18th November 2021. The acquisition of the Heritage, Brooklands, Saltus and International ExPat SIPP included 12 members of staff, 3 of which being Senior Managers that have a long track record with Heritage, thus allowing for the retention of industry knowledge. The remaining 9 members of staff work as part of the the Admin Servicing Team. They are a distinct group of people that bring many years of industry knowledge to the table and by adopting a ‘one team approach’ to all aspects of the business have managed to produce a collaborative working environment that promotes a thorough understanding of all aspects of Pension Administration.

All members of the Admin Servicing Team manage several Administrative processes at any given time, but each of them have a particular specialism that they oversee on a daily basis. Having said that, as important as work is, they all have different interests outside of the office which adds to the diversity of the group.

Meet the Team

Dale Malciw – Team Leader

Dale joined Heritage in 2016 and is currently the Team Leader for the Admin Team. He is a keen footballer and plays in the local Bedfordshire League. When not on the pitch he also enjoys socialising and holidays abroad.

Suzy Tibbenham – Dealing Desk

Suzy currently manages our Dealing Desk and there is nobody better suited to the role. Being super organised and having an encyclopaedic knowledge of acceptable funds and investments our clients’ money is always in safe hands.

Outside of the office she is an accomplished folk and acoustic musician and is often found performing in local folk music clubs.

Aimee Hodgson – Payroll

Aimee joined Heritage in February 2019. Coming from another SIPP Provider she arrived equipped with enough Pension Administration Knowledge to hit the ground running. She began by working within the Drawdown Team and subsequently moved onto managing our Payroll processes.

Much like her colleague Dale, Aimee is also a football fan and supports Luton Town Football Club (The Hatters’). Not only does she attend matches but can also be found working the turnstiles during ‘home’ games.

Annabelle Hodgson – Newest member of staff

Annabelle joined Heritage in October of this year just as PSG acquired the business in November. Fortunately, her previous employer (another local SIPP Provider), had recently undergone a similar process so was not fazed by the change of ownership being announced within the first couple of weeks of her arrival. Again, like other members of the team, she also brings a vast wealth of knowledge around SIPPS and the associated management systems that Heritage uses.

Annabelle is also preparing for another key milestone in her life; her wedding in September 2022 and spends most of her leisure time organising and planning for this important event.

Ruth Day – Account Manager

Not coming from a Pensions background, Ruth, since joining us in May 2021, has been performing a vital role by updating SIPPro with all of our daily transactions as well as making sure that all of our incoming and outgoing postal requirements are met on a daily basis.

When not at work she is a keen gardener and when foreign travel is permitted, she is the first customer to book a cabin on a cruise ship to visit and experience new countries and cultures.

Lynn Ganna – Administrator

Lynn is very much the ‘eco conscience’ of the office and is keen to embrace a more environmentally friendly working environment. Being our filing clerk ‘extraordinaire’ she is always looking for ways and means of improving her filing processes to lessen the impact on the office’s carbon footprint and minimise the impact of our administrative processes.

Finally, a few words about myself.

Fiona Sweeney – Drawdown

I have been with Heritage for just over five years and currently manage part of the Drawdown process; in particular, PCLS/UFPLS.

During my down time I can often be found enjoying a West End Show or attending a rock concert or music festival (when Covid rules allow). I have also taken on the mantle of being the Social Events Secretary and since the acquisition it has been agreed that I can complete the certification course in January 2022 to obtain my MHRA Certificate (Mental Health First Aider) for the Ampthill Office.