Communications Supervisors

Communications Manager Shannon Brend

Shannon started her career with the Castle Rock Police Department as a Communications Technician in 1997. She joined the Parker Police Department as a Communications Technician in 2005 and was promoted to Communications Supervisor in 2006. In 2018, she was named the Communications Manager. Shannon works Mon-Thur, 8:00 a.m.-6:00 p.m.

The Communications Section provides 24-hour emergency services to Parker and Lone Tree residents. The staff handles many emergent and non-emergent calls to the Police Department every day. They utilize multitasking skills by monitoring up to ten computer screens while answering multiple incoming phone calls and transmitting over the radio. Communications process approximately 9,400 calls for service per month for both Parker and Lone Tree, working 12-hour shifts, including holidays. They also coordinate communications with multiple agencies.

In 2022, the Communications Center handled approximately 113,300 calls for service by way of telephone.

• Approximately 1,426 calls were 9-1-1 hang-ups

• Voice Over Internet Protocol (VoIP) calls to 9-11: 1,749

• Cell phone calls to 9-1-1: 14,601

• Landline calls to 9-1-1: 999

• Communications Technicians answered 9-1-1 calls within three seconds on average.

Lead Communications Technician Bill Burt

Bill joined the Parker Police Department Communications team in 2011. He was promoted to Lead Communications Technician in 2015. Bill was the B-Side Lead Communications Technician, Wed-Sat 1:00-11:00 p.m.

Lead Communications Technician Tracy Schmith

Tracy was hired as a Communications Technician in 2006. In 2015, she was promoted to Lead Communications Technician. Tracy was the A-Side Lead Communications Technician. Sun-Wed noon-10:00 p.m.