Covid News Letter AU

Update - August 2020 No one thought COVID-19 would have so huge impact on each sector in the travel industry. TOTAL HOLIDAY OPTIONS is constantly monitoring and working harder than ever to support travel agents who supported TOTAL HOLIDAY OPTIONS when life and business were normal.

Considering no issue last forever and once the solution is found we all will get back our lives and livelihood. Hoping border and travel restriction will be lifted we will be travelling responsibly once more. To provide reassurance to those thinking about travelling in the future say 2021 onwards, we have outlined some helpful references. We understand how confusing the current situation is, and that there are many questions that need answering. We have compiled few of the FAQ,s from the list agents asked for reference.

Our Approach TOTAL HOLIDAY OPTIONS is a WHOLESALER, DMC and GROUND OPERATOR working closely with the Ministry of Tourism and governing bodies who issue individual travel advisories. We evaluate these closely and ultimately, they determine our approach to a travel destination. To supplement this information, we have a network of in-country THO Offices who deliver first-hand updates regarding the situation on the ground.

The F&Q in a time of Covid-19 What is TOTAL HOLIDAY OPTIONS doing to keep on top of the Covid-19 situation?

Our Global Team liaise with our local partners around the world on a daily basis. We have the most up-to-date information on issues such as which regions are opening up for travel, which hotels have shown flexibility with postponements and which hotels are going above and beyond in terms of cleanliness. As situations constantly change, we are continually updating our knowledge in order to help you make the most informed decision on travelling safely and responsibly once more.

Why should I book through TOTAL HOLIDAY OPTIONS instead of directly through hotels or local suppliers?

During this period of uncertainty, having someone you trust looking out for you and being easily contactable is key, both for your peace of mind and for your wellbeing. Unlike specific hotels or local suppliers, THO has strong relationships with the hotels and other service providers, who are the best in the business, and we strive to negotiate effectively on every detail that will make your holiday extra special. Your chances of flexibility and added perks will be higher with us than booking directly yourself. As a DMC and ground operator offering a highly personalised service, we also pride ourselves on being there for you long after booking has taken place. Should you need assistance at any time, our ground team are available 24/7 to assist with problems that should arise.

What happens if I book a holiday, but get stuck overseas due to any reason including further outbreak?

During this Pandemic, 100% of the client returned back safely. Crucially if you book with TOTAL HOLIDAY OPTIONS you will not be alone. In the event that something happens while you’re overseas, you will have our local team on hand to offer unwavering support, advice, reassurance and will work around the clock to ensure that you have what you need to return home safely if that is your end goal. We are also well versed on the best hospitals being local, and where to go in the case of emergencies so can quickly and confidently recommend a course of action.

When travel restrictions are eased will hotels and airlines offer big discounts?

While big discounts may seem logical to entice travellers back, the fact is that it may or may not be the case. Every individual in the tourism industry endured many months of virtually no income. In terms of hotels, you will likely find that many properties may experience high occupancy from the third quarter if not the second half of 2021. Those clients who had to postpone their trip at the beginning of this year due to Covid-19 will prefer to utilise their Future Credits lying with the agents. As for flights, we may lose several airlines in the aftermath of the COVID-19 and the ones who survive need to re-establish and restart.

What happens if I book and cannot travel due to travel restrictions that arise post-booking?

Being a Ground Operator with our own offices and team, we have a distinct advantage over mainstream suppliers in that we are able to offer terms and conditions that are flexible, therefore enabling you to book with confidence and the knowledge that your payment is safe should you not able to travel as scheduled.

Considering the current travel situation our booking is free of monetary commitment. Until 31 Dec 2020 TOTAL HOLIDAY OPTIONS is offering deposit free booking.

Be reassured that will secure the best possible conditions before confirming your booking allowing you to adapt your travel plans as necessary. Our Team will be there every step of the way to help you with any changes needed.

What can I do about travel insurance?

Our deposit free booking gives you confidence that you will not lose any money when you book with TOTAL HOLIDAY OPTIONS. Most of the insurance company is planning to add pandemic cover and since your final payment is not due until 45-30 days before departure you will be able to get comprehensive travel insurance.

When lockdowns eases and borders slowly re-open, will it actually be a good time to travel?

This is hard to answer because everyone’s personalities and travel preferences are different. We at THO will never actively promote travel to areas that we deem to be unsafe in regard to the spread of Covid-19. However, when countries manage to contain the spread of coronavirus, flights are resumed, hotels begin re-opening and life in general returns to some aspect of normalcy, we will start to reintroduce promotions to select countries.

But I’m really craving to travel! Where should I be keeping an eye on?

Beating the crowds will certainly have its advantages, but together we will weigh the pros and cons and help you make an informed decision. For those who do decide to travel soon after restrictions are eased, you will likely find hotspots empty of tourists and hotels more or less to yourself. Imagine wandering in Sri Lanka’s Tea Plantations, enjoying cocktail over your water bungalow in the Maldives, learning to make rum in Mauritius or taking a helicopter ride to a private Island accommodation in Seychelles. Look out for our brochure launching soon “Islands of your Dream” to plan your holiday.

How do I protect myself on a flight?

No measures are guaranteed, but most airlines are taking precaution and working to offer the highest level of hygiene and protective measures.  Wear a mask at all times  Reduce your consumption of food and drink, which in turn will reduce the need to remove your mask. If it is a long haul flight and eating and drinking is necessary, bring your own in order to avoid using airline trays, dishes and cutlery  As soon as you are seated wipe down your tray table and arm rests with antibacterial wipes  Decline the use of airline pillows and blankets  After using the restroom wash hands thoroughly, use a tissue to open and close the bathroom door and clean your hands again with antibacterial gel once seated Is TOTAL HOLIDAY OPTIONS designing Post Covid-19 Product?

Travel requirements and expectations of the clients will drastically change. The old ways of travel will replace by more focused on safety, and hygiene. Following are the few points which are considered while designing new itineraries and products.  Limiting the number of destinations and selecting the one which was not or least affected.  Working closely with the accommodation sectors who are offering the highest standard of hygiene.  Larger vehicle (Exclusive & Private)  Minimum of 3 nights in each place so travel and check-in / check-out of hotels is Limited.  Limited sightseeing (only must-see) and avoiding peak time and public places like temple, local bazaar etc  Fixed menu / Ala Carte option for dinning (no buffet meals)

What is in for your

Client

What is in for you as Partners

 Stay at the finest, carefully selected hotels in their category  Best hygiene and safety practice in place  Be met on arrival by a THO Tour Executive in all Major destinations  Enjoy local, regional and international culinary experiences  Experience the must-do and must-see attractions, sightseeing excursions, events, unique activities and the local culture  Benefit from the exceptional insight and expertise of our local Tour Guides and Tour managers  Have peace of mind knowing transfers, sightseeing, activities, meals and culinary experience are clearly defined and included

 A Future-ready Destination Management Company  Latest Technology used for fastest Quote/Booking/Operation  Personalised Travel Documents with your branding  24/7 support of our ground team  Direct contracting with hotel/activities/services providers  Financially secure as well as NO Financial debt  Most flexible payment terms to help Travel Industry  Focus on 100% customer satisfaction

We look forward to welcoming your customer on board Call: 1300 184 628 Email: info@totalholidayoptions.com.au Level 4, 66 Berry Street, North Sydney, NSW 2060 Agent Brochure Orders: tifs.com.au