Distributor Manual 2024
Welcome to Topanga Scents We are so excited you decided to join our journey! Our company started with a High School Principal who had a dream. It was born in his kitchen and now thrives with millions in sales annually. We take pride in our products, which are all made right here in the USA. With our consumable products, timing, and trends, we look forward to future global expansion. Topanga Scents is inspired by our favorite spots in Southern California. Our long-lasting scent, amazing ingredients, and affordability make our luxury laundry products stand out from the competition. We aim to give you the tools to help grow and build your business. You can visit our Topanga Scents app or our distributor resource website to assist you with just that! To stay connected with us, visit our Facebook group, Topanga Scents Distributors. You can also find us on Instagram and TikTok. If you have any questions, you can email service@topangascents.com. We look forward to meeting you and watching you grow along your Topanga Scents journey! Stock up or smell average, Seth Williams and Erin Williams, Co-CEOs
Table of Contents 1 Important Terminology 2 Topanga Support 2 Backoffice Info.
3 Topanga Social Media 4 Largest Growing Industry 5 Getting Paid 4 Ways 6 Compensation Plan 7 Fast Start
8 Volume Structure 9 Distributor Perks 10 Bonus Program 12 Take the First Step
13 Goal Setting 14 How Much Do You Want to Make? 15 Your Story 16 Your Guide to Success 17 Step 1 - Grow Your Community 18 Step 2 - Invite and Interact 20 Step 3 - Build Relationships 24 Step 4 - Get Them Engaged 25 Step 5 - Train and Coach 26 Stay in the Loop 27 Income Disclosure 28 Policies and Procedures
Important Terminology 1. Commissionable Volume (CV): Each inventory item has both a Qualifying Volume (QV) and Commissionable Volume (CV) assigned to it. CV is the volume on which most commissions are paid. 2. Career Title: A Topanga Scents Distributor’s Career Title is their recognition title or the highest title they have achieved. A Distributor’s Career Title does not change unless they are promoted or demoted (see Requalification Policy), unlike a Paid-as Title, which may vary from month to month. 3. Customer Only Volume (CUST_QV): The total Qualifying Volume (QV) from a Topanga Scents Distributor’s customer purchases within the monthly period. 4. Downline Volume (DV): The total Qualifying Volume (QV) from a Topanga Scents Distributor and their entire downline organization. It includes the Topanga Scents Distributor and their customers and ALL downline Topanga Scents Distributors and customers, regardless of their titles. This metric will utilize the Enrollment Genealogy. A DV Maximum Volume Rule (MVR) is in effect; please refer to the definition “DV Maximum Volume Rule (MVR)” below. 5. DV Maximum Volume Rule (MVR): For purposes of title qualifications only, a maximum DV amount has been established where no more than a specified amount will be counted towards the DV requirement from either: The Topanga Scents Distributor’s total PV (the total QV from personal purchases and those of their customers) OR The total QV from any single leg (all Topanga Scents Distributors and customers within that leg). 6. DV Leg(s): DV Legs are a type of career path requirement. Each title will require a number of DV legs as well as a DV requirement for each leg. The DV requirement represents the minimum amount of total Qualifying Volume (QV) that must exist within each leg. 7. Paid-as Title: Each Topanga Scents Distributor is paid at the title for which they qualify during the period. The requirements to be paid-as a title are the same as the requirements to be promoted to that title. If, in any period, they fail to achieve their Career Title requirements, they are paid at the lower title for which they do qualify for during the period. They retain their Career Title but are paid as the title they actually qualify for. 8. Personal Volume (PV): The total Qualifying Volume (QV) from purchases placed by the Topanga Scents Distributor and from the Topanga Scents Distributor’s customer purchases within the monthly period.
1
Topanga Support Hours of Operation MONDAY - FRIDAY 9:00 AM - 5:00 PM CT
Phone Number
1-870-312-3252
Customer Service
SERVICE@TOPANGASCENTS.COM
Contest Email
IDIDIT@TOPANGASCENTS.COM
Backoffice Information • View Ranking Data on the Homepage • Paid-as Title • Personal Volume • Downline Volume • Customer Enrollment • View Data Graph • Team Productivity report is in real time
• Generational Tree Viewer • Customize your • Downloadable Reports Replicated Website • Order History Address • Customer Order • Help ticket available at the Information bottom of your home page • Communication Tools • Home page updates to Email Customers every 24 hours and Distributors from the Backoffice
2
Topanga Social Media Business Page
WWW.FACEBOOK.COM/TOPANGASCENTS
Distributor Page
WWW.FACEBOOK.COM/GROUPS/ TOPANGASCENTSDISTRIBUTORS
WWW.INSTAGRAM.COM/TOPANGASCENTS
Youtube
WWW.YOUTUBE.COM/@TOPANGASCENTS2533
TikTok
@TOPANGASCENTSOFFICIAL
Amazon
WWW.AMAZON.COM/SHOP/TOPANGASCENTS 3
Welcome to the largest growing industry! We are so honored you chose Topanga Scents. You are part of an industry that is unlike any other industry out there. Network marketing is a reputable way to make as little to as much money as you desire based on your work.
The industry of network marketing is estimated to be worth around $763 billion.
4
Getting Paid 4 Ways
Retail Sales
30% Commission is paid out twice a month. The total is based on your product volume from orders placed on your link.
Level Bonuses
Level Bonuses are paid out once a month on the second of each month. The bigger your team, the more commission you earn.
Generational Bonuses
When you reach the rank of Principal Team Leader or above, you have the opportunity to earn GB by helping others on your team achieve EBDM+.
Hosting Bonuses
Earn up to $75 with each new person you sponsor by helping others see the possibilities of joining your team. 5
Compensation Plan
6
Fast Start
7
Volume Structure
8
Distributor Perks
9
Bonus Program Hosting bonuses will be paid out with downline commission once a month.
BONUS: This kit does not qualify.
BONUS: $40-Recruiting Distributor $10-Recruiting Distributor's Direct Upline (STG or Above Only)
Starter Kit Level 1: $65.00
valued over $130.00
Includes: (8) 4 oz. Laundry Detergents (5) 16 oz. Fabric Sprays (1) 16 oz. Multi Purpose Cleaner (1) FREE Month Personal Website Link
Starter Kit Level 2: $135.00
valued over $205.00
Includes: (8) 4 oz. Laundry Detergents (8) 16 oz. Fabric Sprays (1) Travel Kit (1) 16 oz. Multi Purpose Cleaner (1) FREE Month Personal Website Link
10
3: $200.00 Starter Kit Level valued over $290.00
BONUS: $50-Recruiting Distributor $25-Recruiting Distributor's Direct Upline (STG or Above Only)
Includes: (8) 4 oz. Laundry Detergents (8) 4 oz. Fabric Sprays (1) 16 oz. Multi Purpose Cleaner (8) 16 oz. Fabric Sprays (1) 8 oz. Goat's Milk Soap (1) 8 oz. Goat's Milk Lotion (1) 16 oz. Soothing Soak (1) Car Cruiser (1) Topanga Scents Marketing Material (1) FREE Month Personal Website Link
$275.00 Starter Kit Deluxe: valued over $410.00
BONUS: $75-Recruiting Distributor $25-Recruiting Distributor's Direct Upline (STG or Above Only)
Includes: (2) 32 oz. Laundry Detergents (8) 4 oz. Laundry Detergents (8) 16 oz. Fabric Sprays (8) 4 oz. Fabric Sprays (1) 16 oz. Multi Purpose Cleaner (1) 8 oz. Goat's Milk Soap (5) 2 oz. Goat's Milk Soaps (1) 8 oz. Goat's Milk Lotion (5) 2 oz. Goat's Milk Lotions (1) 16 oz. Soothing Soak (1) Car Cruiser (1) Topanga Scents Marketing Material (1) FREE Month Personal Website Link
11
Take the First Step... Why? Let's think about WHY you said yes to Topanga Scents. You cannot go anywhere without knowing where you are headed. What do you want to accomplish in your life? What are you looking for more of right now? Your WHY will change as you change. Your WHY will drive you in this business. Let's dream big! You can do it! Here are a few questions to think about. What would you DO if you were not limited by time or money? Who would you HELP? What would you like to HAVE? What would you BE a part of or be more involved in? Who would you GIVE to? How would more time or money IMPACT your life? Write down your dreams, and let us empower you to grow a Topanga Scents business that supports your passion.
12
Goal Setting Only 3% of adults achieve their goals; only 3% of them actually write them down. Be a part of that 3%, and consider your short-term and mid-term goals.
Short-Term Goals
Immediate needs such as a bill paid, more grocery money, and a babysitter. How much money would you like to make a month for the next three months?
Mid-Term Goals
Life-changing events include paying off a student loan, a car, or a vacation for your family.
Action Step
Chat with your upline about attending their FREE New Distributor Training to get off to a great start! 13
Send a picture to your upline.
How much do you want to make? DREAM BIG!
DREAM BIGGER!
Action Step 14
Send a picture to your upline.
Your Story After determining your "why" and your "what," it is time to write your story. Your story needs to paint a picture with emotion to connect with people. Your story will change and evolve with you in your Topanga Scents business.
If you need help, think about these things: What made you choose to be a Topanga Scents distributor? What is your financial situation, and how can it change because of Topanga Scents? What is something you are looking for besides earning money? Purpose, second income, a community of like-minded people, fun? What will this business allow you to do that you haven't been able to do before?
15
Your Guide to Success Welcome to your Guide to Success at Topanga Scents. The Topanga Guide to Success is a simple, duplicatable system for you to use to grow your Topanga Scents business. We kept it very simple so you can learn, grow, and engage your team. The Guide to Success is to be completed over and over again. Consistency and duplication are key! It is essential to teach your team to use this same system.
Step 1 GROW YOUR COMMUNITY Step 2 INVITE AND INTERACT Step 3 BUILD RELATIONSHIPS Step 4 GET THEM ENGAGED Step 5 TRAIN AND COACH 16
YOUR COMMUNITY Step 1 GROW Every new interaction counts. Let's use FRANKS to make a list of people you would like to share the products and business opportunity with.
Friends (high school, college, church, social media) Relatives (immediate, extended, in-laws) Acquaintances (work, gym, salon, stores) Neighbors (old and new, mail carriers, babysitters) Kids (people you know through your kids & their activities) Service Organizations (volunteer work) TIPS: Never prejudge anyone. Don't overthink it. Remember, this is an ongoing process. See our Trailblazer Memory Jogger* for help. *This can be found on the Topanga Scents App under Resources. 17
AND INTERACT Step 2 INVITE Let's have FUN and LAUNCH your business! Step 2 is to invite people to take a look at Topanga Scents. The more people you invite, the more people will join you in the fun.
I'm Launching my business and YOU are invited! WHO: Invite everyone to this event! WHAT: Host a sip and sample or a Topanga Talk. WHEN: As soon as possible! Your home, your friends WHERE: Anywhere! house, a coffee shop, or online!
Action Step
We recommend scheduling both ONLINE and IN-PERSON events. Get two launch parties scheduled on your calendar ASAP. 18
Message your upline to invite them to your launch.
INVITE AND INTERACT Step 2 Let's have FUN and LAUNCH your business! How do I invite friends?
In-Person Invite
Hi ___! It’s (your name). How are you? I’m calling because I have decided to start my own Topanga Scents business, and I am so excited. Are you familiar with Topanga Scents? (If so, great! If not, share a bit about who we are). I am having a launch party for my business on (date and time) and would love for you to be here. It would mean so much to me. Can I count on you? (if yes) Great! I’ll add you to my list to reserve your spot.
Online Invite Hey ___. I am excited and had to let you know; I just started my own business!!! I am having my first launch party online on ____! I love these affordable, luxury products! I would love for you to tune in to the online party. Your support will mean the world. There will be ways to win free products. I can't wait to see you there and share this with you. Will you be able to make it? It is going to be FUN!
Tips
Ask your upline to attend or have them on Zoom to share their story. Simple is always better. Have samples of each scent. Optional: light refreshments. For full scripts to launch, look under the resource tab on the Topanga Scents App. 19
RELATIONSHIPS Step 3 BUILD Transfer a feeling.
One-On-One
This is a great way to build a relationship and get a potential's questions answered. A personal setting is great for sharing Topanga Scents.
Group Presentation
This is a great way to share Topanga Scents with multiple people at once. It can be hosted anywhere. The excitement is contagious within a group presentation.
Send a Video
Send a video from our app that will answer their questions and catch their attention. Make sure to follow up to see what they liked best.
20
RELATIONSHIPS Step 3 BUILD Transfer a feeling.
Facebook Group or Event
A group on social media is a great resource for your prospects to get information about Topanga Scents. Add them to your group, tag them in a post, and message them to see what their thoughts are.
3 Way Chat with Upline Get your upline on the phone with your friend to share Topanga Scents. Learn how to answer questions and talk to prospects from your upline leader.
Webinar or Live
Get the Topanga Scents story out to your friends by holding a webinar, zoom, or live so people from all over can hear.
21
RELATIONSHIPS Step 3 BUILD Transfer a feeling.
Showing the Business is as easy as 1, 2, 3!
1
SHOW OR SEND A SUCCESS STORY VIDEO.
2
SHOW OR SEND THE BUSINESS OVERVIEW VIDEO 1 AND 2.
3
CALL THE PROSPECT TO GET THEIR QUESTIONS ANSWERED.
Success Tip:
A three-way call with your prospect and upline is great for answering questions and sharing another success story. 22
RELATIONSHIPS Step 3 BUILD Transfer a feeling.
Download our app! The Topanga Scents mobile app is a powerful tool designed exclusively for distributors within the Topanga Scents company. It serves as a comprehensive resource hub, providing distributors easy access to vital information about the company, products, and various resources to enhance their business success. With a user-friendly interface and seamless functionality, the app ensures that distributors have everything they need at their fingertips.
Get it on the App Store Get it on Google Play
Success Tip:
You can find Success Stories and the Business Overview Videos under Resources on the TS App. 23
Step 4 GET THEM ENGAGED The Fortune is in the FOLLOW UP! Once you have built a relationship while sharing the details of Topanga Scents with your prospect, you will want to follow up. Most people will not ask you for more details or even ask questions. You will have to guide them through the success steps.
Questions to Ask: 1. What did you like best from what you saw? 2. Do you see yourself doing this with me? 3. What questions do I need to answer to get you started?
Action Step
Invite them to your upline's New Distributor Training to get them off to a great start! 24
Welcome your new distributor on social media.
Step 5 TRAIN AND COACH Congratulations! Now it is time to lead your new distributor through the Topanga Scents Guide to Success System.
What do I do next? 1. Walk your new distributor through the Topanga Scents Distributor Manual. 2. Help them brainstorm and make their names list. 3. Help them set goals and launch their business. 4. Get the two launch parties booked. 5. Invite them to attend your upline's New Distributor Training to get them off to a great start.
Here at Topanga Scents, we have resources and tools you can use to build your business. The only thing you have to do to succeed is use them. The goal is to turn your new distributor into a leader. It is up to YOU to show them how. 25
26
27
Policies and Procedures 10.01 RETAIL CUSTOMER GUARANTEE Distributor offers a thirty (30) day, 100% money-back, and satisfaction guarantee to all retail customers. If a retail customer is dissatisfied with any product for any reason, then the retail customer may return that product in its original package and shipping container to the Distributor who sold the product within thirty (30) days of purchase for either replacement or a full refund of the purchase price. All other warranties and guarantees are disclaimed. 10.02 WARRANTIES Except as expressly stated herein, Company makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Company with the exception of our 30 day warranty for Big Sur. 10.03 RETURN POLICIES To return products, you must obtain a return merchandise authorization (RMA) and return the products within 7 days after you receive the RMA. Company will refund the original purchase price of products and related sales taxes. SHIPPING & HANDLING FEES ARE NOT REFUNDABLE. YOU ARE RESPONSIBLE FOR PRODUCTS UNTIL Company RECEIVES THEM. YOU WILL BE CHARGED A RESTOCKING FEE OF 10% TO RETURN PRODUCTS. Returned products must be in the same condition as you received them. THIS RETURN POLICY IS NOT A WARRANTY. NOTE: Company will not accept returns for any products you purchase from a Reseller. To properly process a refund or exchange, Distributors must follow the steps and conditions set forth below: All returns to Company must be accompanied by the following: a. A signed statement from the retail customer identifying the reason for the return; b. A copy of the original retail sales receipt; and c. The name, address and telephone number of the retail customer d. Company will prepay the cost of shipping the replacement product(s). Distributor requests for a refund may, at company's option, be treated as a termination of the Distributorship. 10.04 BUYER'S RIGHT TO CANCEL Federal law grants a buyer the right to cancel certain sales without penalty prior to midnight of the third business day after the transaction. This rule covers retail consumer sales of $25.00 or more that occur away from the seller's main office. Distributors must orally inform the buyer of the three-day right to cancel at the time the buyer purchases the goods and deliver two three-day cancellation notices to every customer. *The Policies and Procedures document can be found on the Topanga Scents App.
28
Quick Links Back Office Log in with your email or dealer ID and password to view reports, check rankings, customer orders, etc. www.mytopangascents.com/index.aspx
Topanga Scents Gear
Stock up on your favorite Topanga Scents merch, marketing materials, vendor supplies, and more. www.topangascentsgear.com
YouTube
Business overview presentations to share with friends, gain product knowledge, and more.
Distributor Facebook Page
All distributors need to join our Topanga Scents Distributor Facebook Page to stay up to date on all important news.