SOUTHERN FLORIDA 5-22-23

SOUTHERN FLORIDA EDITION

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TIPS TO GET NEW CLIENTS

FEATURED AGENTS

JANELLE FRICANO LISA KNERAM

HOW TO THROW A CLIENT APPRECIATION EVENT NO ONE WILL FORGET COVER STORY

PEDRO GERMANO

THERE GOES THE NEIGHBORHOOD: HOW TO LIST HIGH WHEN NEIGHBORS ARE A NUISANCE THESE 7 HABITS ARE THE REAL SECRET TO SUCCESS

SOUTHERN FLORIDA EDITION

JANELLE FRICANO LISA KNERAM

lle Fricano, a Serving Cape Coralclients real estate Her approach to marketing mult coming down from timeiswith 7 16 20 igy, was destined to makeREALTOR waves eted and prioritizes maximum visib ® Lisa Kneram both coasts, dren. She e industry from a young age. Born for her clients. “We have our local M provides a full-service luxury real horseback a family of experienced real estate the Southwest Florida MLS, we’re estatebegan experience essionals, Janelle working in the beautiful part of larger MLS, which cover Highlands County of Florida.

Having time for her father’s brokerage at of Florida and is linkedLast into year, the i previously million age of 19. After obtainingworked her realas a mortgage bronational MLS,” she says.

This inb able her to advise not just on acting wit e license in ker, 2011,she sheisjoined exposure attracts potential buyers ly’s business,where wheretothey tackled across the world, with her agents from live, but how to get a loan passio PEDRO GERMANO JANELLE FRICANO LISA KNERAM PEDRO luctuating market as a tight-knit navigatingin the far as Colombia and Mexico expressing and make a greatteam, investment to interest. the fu GERMANO ugh foreclosures and dabbling in property managelistings can also be found on popular platforms housing market. With an office based planning t t. Janelle took a hiatus from real estate to pursue Zillow and realtor.com, as well as on social m in Sebring, Lisa works with many her team a reer in healthcare, becoming a registered nurse. Janelle’s strong connections with investors and o families, couples, and Snowbirds who agents.

Lia ever, her passion for real estate eventually called agents in the area allow her to pinpoint the right CONTENTS come search ofyears a sunny license the n back to the field twoinand a half ago.slice Now,of paradise. ence for each property.broker’s In 2022 alone, sheinclosed plan for growth that w lle and her team serve the diverse population of transactions.

4) 5 TIPS TO GET 17) THERE GOES THE e Coral, Florida, catering to snowbirds Lisa’s customer service seeking goes beyondNEIGHBORHOOD: what many ing aHOW lot more people i NEW CLIENTS ® nd homes, investors, and an increasingly younger REALTOR Janelle is not only dedicated her work . She’s would expect from a traditional explains.to“I’ve been but at t TO LIST HIGH WHEN ration of homebuyers.

As Cape Coral’s demoactively involved in her community.

She has pa responsiveness and answers calls ARE notAdone yet!”

14)known HOWfor TO her THROW A NEIGHBORS NUISANCE hics shift, Janelle remains a steadfast and dynamic pated in initiatives like adopting a child for Christ immediately, even on the weekends. In addition to CLIENT APPRECIATION EVENT e in the ever-evolving real estate landscape. providing presents for families in need, and donatin NOregular ONE WILL FORGET 21) THESE 7 HABITS ARE THE calls and texts with clients, programs Lisa often treats aimed at helping children affected by h REAL SECRET TO SUCCESS to holiday home lle’s success her as aclients real estate agent is and rooted in anniversary canes. Janellecards also supports families with sick chil andlasting gifts relationships throughout with the year to letthrough them know thatassistance, meal deliveries, or ability to foster her clifinancial she is successful thinking of them. since her other means she can offer to help. When not work With over 10,000 closings er’s brokerage opened in 1989, her expertise and Janelle cherishes the time spent with her two yo Phone 310-734-1440 | Fax 310-734-1440 wledge in the industry are undeniable.

“Much of children her husband, enjoying simple pleas Every year, the amount of referrals Lisa and receives business is repeat customers, also generate a65-70% like going to busithe park or visiting a museum. mag@topagentmagazine.com | www.topagentmagazine.com grows.

She nowwecounts around of her f business via our website,” she explains.

Asmanner part whatsoever without prior consent of the publisher. Top Agent Magazine No portion of this issue may be reproduced in any ness as coming from referrals andAs clients, is published by Feature Publications GA, Inc. Although precautions arerepeat taken to ensure the accuracyto of published Top Janelle continues play amaterials, significant role in family-owned company, Janelle resonates with Agent Magazine cannot be held responsible for opinions expressed or facts supplied by its authors. which means that she doesn’t need to spend a lot of family’s real estate business, she plans to obtain ts who appreciate personalized and relatTo subscribe orher change address, send inquiry to mag@topagentmagazine.com.

Published in the U.S. time prospecting.

However, she still investslicense in marand one day manage the family b approach. She stays connected with past clients broker’s advertising to promote bolster ness. Inand addition, she aims to adapt to the ever-chan ugh monthly keting emails,and providing updates on mar- listings market to by staying shifting focus towards homes and co conditions, average sale prices, and days on the her reputation around town.

In addition 2 Top Agent Magazine vacant ket for both vacant andonsingle-family homes. very land active social media, Lisa isalongside frequently fea-lands. Janelle’s dedication to d lle is also active on social media platforms such as sifying their offerings and maintaining a client-ce

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5 Tips to Get New Clients

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If you’ve been in the industry for a while, you’ve probably built up a healthy percentage of repeat and referral business.

Although it can be tempting to just maintain those relationships rather than generating new business, there’s something to be said for staying on top of

your game by never resting on your laurels. Actively pursuing new clients is not only a way to generate more business, but depending on how you do it, it could even lead to a profitable new niche. Here are just a few ways to build up your new client base.

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Become a referral partner with industry peers

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Cold Call Expired and FSBO Listings

Everyone from mortgage lenders, to financial planners, to insurance agents, can be potentially lucrative referral partners for a Realtor®. You may already have great relationships with some that just need to be more formalized. But, you don’t just want to partner with anyone, make sure these are people you also feel completely comfortable referring your clients to - people who share your values and work ethic.

Another avenue to consider is divorce attorneys – yes, you heard that correctly. Helping people go through this difficult period actually requires a very specific skill set.

You need to be able to handle the legal aspects, as well as the emotional ones. There are numerous training courses you can take if you decide to take this route, which could end up being a lucrative and much-needed specialty.

This is a route a lot of agents take when they are just starting out, that usually leads to great success. You probably haven’t cold called since you started out, and this is a great skill to build up again.

It will not only sharpen your sales skills, but could generate a lot more business.

People with For Sale By Owners (FSBOs) and expired listings, are usually very motivated to sell. This is a great chance for you to really hone in on why they need to hire you. Do you offer innovative marketing plans? Access to a large sphere of influence? Expired listing clients are looking for ways to sell a property that seems impossible to move. With FSBOs, you need to show them how you can get them more money in their pocket, even

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with paying you a commission. Pursuing both will really engage your mind to think outside of the box, which will not only get you more business, but make you better at what you do.

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Partner up with a Relocation Company

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Become a Builder’s Realtor® of choice

This is another niche market that you can really capitalize on if you want to pursue a new specialty. But, it is a specialty, so getting educated on the process will help you generate the business you want. It’s a complicated area of real estate, you’ll often

times be helping to facilitate dual transactions, as you try and secure a property at the same time you are helping your relocation client sell their previous home. This specialty is becoming an in-demand skill in areas that have major corporate headquarters.

This can be a real score for any Realtor®.

The competition might be fierce to land a client like this, but there are numerous ways to make yourself stand out from the rest.

Gain certifications and become knowledgeable about the construction process. Be wellversed on what trendy materials, features, and finishes will add value to a property.

Get the builder on board with you by offering to take just a segment of the subdivision then wow them with your marketing skills.

Take on properties they haven’t been able to sell. You can even offer to throw an open

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Create a Website that Offers Real Value to Potential Clients

Perhaps the most useful way of getting contact information for people looking to sell is by adding a home valuation feature to your website. When people are first considering selling their home, finding out how much 6

house for them. This is another way to show them the level of service they can expect from you. These clients might be harder to land, but the payoff will be enormous.

it is worth is one of the first questions they want answered. By becoming a resource to potential clients (and current clients!), you just might be the first person that comes to mind when they’re actually looking to sell.

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PEDRO GERMANO Top Agent Magazine

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PED RO G ERMANO Pedro leads a team in various areas of Florida, with a focus on the central and southern regions of the state. He was recently awarded a spot in the top 15% of producers nationwide for Douglas Elliman in 2023.

From electrical engineer to real estate virtuoso, Pedro Germano’s journey to success is one of passion and determination. His beginnings in the real estate world were rooted in fixing and investing in properties, eventually leading him to 8

assist friends with renovations. Twenty years later, Pedro leads a team in various areas of Florida, with a focus on the central and southern regions of the state. His expertise spans both commercial and residential real estate, and he has extensive Top Agent Magazine

experience in hospitality, where he collaborates with developers on hotel projects. Pedro’s hard work has not gone unnoticed – he was recently awarded a spot in the top 15% of producers nationwide for Douglas Elliman in 2023. Pedro’s dedication to his clients is evident in the staggering 80% of his business that comes from repeat clients and referrals.

Pedro’s dedication to his clients and his passion for real estate make him a standout agent in the industry. One key aspect

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of his success is his willingness to go the extra mile; he works tirelessly and is available to his clients at any time, ensuring their needs are met. “I love real estate so much that it truly does not feel like I’m working,” he explains. His decades of experience and wealth of resources make Pedro an invaluable partner for clients looking to renovate, prepare their homes for sale, or navigate inspections. He goes above and beyond by offering insightful advice, such as conducting appraisals beforehand to prevent potential issues

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and save his clients money. Pedro’s commitment to his clients, combined with his expertise and resourcefulness, has earned him a reputation for excellence and exceptional service.

When it comes to marketing his listings, his approach is multifaceted and grounded in both modern and traditional methods. He leverages the power of social media to reach a wider audience and ensure his listings are seen by the right potential buyers. “A lot of my marketing is mainly through targeted ads and also

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Pedro’s expertise spans both commercial and residential real estate, and he has extensive experience in hospitality, where he collaborates with developers on hotel projects. print media,” he explains. In addition to online marketing, Pedro values print materials, such as flyers, to distribute information about his listings.

Community plays an important role in Pedro’s life. He donates to various organizations like Make A Wish. He is passionate about sharing ideas and exploring opportunities to help alleviate poverty in different areas, showcasing his commitment to making a positive impact. When Pedro isn’t working, he Top Agent Magazine

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enjoys a diverse range of hobbies and outdoor activities. He loves gardening, skiing, and boating, with a particular fondness for his time spent in Utah. Additionally, Pedro enjoys fishing, tennis, and working out at the gym.

As Pedro looks to the future, his plans

include attracting top talent to his company and expanding into new territories like Palm Beach. At the core of Pedro’s work, what he enjoys most is helping people achieve their dreams and exceeding their expectations. “I really enjoy being able to create wealth for my clients, it is so rewarding.”

For more information about Pedro Germano, please call 321-277-1595 or email pedro.germano@elliman.com

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How to Throw a Client Appreciation Event No One Will Forget Clients are the foundation of any flourishing enterprise, and this is particularly true in real estate—an industry where relationships are central. Demonstrating your gratitude to former and current clientele is a winning way to cultivate your network, while upping your potential referrals and creating face-to-face time with the individuals that make your business tick. Keep in mind a few of the tips below as you stage a client event that will positively impact your brand, while conveying your appreciation to those who have driven your business all year.

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Supersize Your Guest List Inviting former clients to your client appreciation bash is only the first step in crafting your guest list. To really expand your sphere of influence, invite neighbors, local business owners and staff, old friends, family, associates, fellow alumni from your alma mater, and the like. Think of your client appreciation event as a celebration of business bringing people together. Expand your guest list and you’ll create a coveted, in-person opportunity to forge relationships and broaden your reach.

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An appreciation event may be geared toward your clients, but if done correctly it can also provide a fun-filled venue for your employees to enjoy a morale boost.

Consider A Sponsor Client appreciation events shouldn’t skimp on the details, but you don’t want to break the bank, either. To defray the cost of a client appreciation event, consider enlisting local businesses as co-sponsors. Not only does this approach ease the price tag of throwing a party, but it also creates an easy partnership between you and other entrepreneurs—widening your database and making for a memorable and generous event.

ship, or the Super Bowl is coming up quick, tailoring client appreciation events to already-established happenings can create an organic tie-in and boost your attendance numbers in the process. Throw a gingerbread house decorating party during the holiday season, or throw a barbeque during the Fourth of July. Capitalizing on a naturally occurring theme creates the opportunity for comradery between you and your guests.

Apply A Personal Touch

Don’t Forget To Reward Your Employees An appreciation event may be geared toward your clients, but if done correctly it can also provide a fun-filled venue for your employees to enjoy a morale boost, as well.

By encouraging your employees to cut loose at this celebratory event—instead of having them run interference all night—your team will feel appreciated and validated, too.

Theme Your Event Whether the area’s high school sports team has made it to the state championTop Agent Magazine

Invitations may seem like a small detail, but they shouldn’t be one-size-fits-all. Consider handwriting some of your invitations for the clients you remember well, or for business associates who you regularly partner with. Personalizing invitations to key players is the surest way to a confirmed RSVP. Cultivating your network of professional connections is an essential part of driving business, and client appreciation events not only create memories between you and your clientele, but also inspire your to step back, reflect, and give thanks to those who keep your business booming.

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JANELLE FRICANO Janelle Fricano, a Cape Coral real estate prodigy, was destined to make waves in the industry from a young age. Born into a family of experienced real estate professionals, Janelle began working part-time for her father’s brokerage at the age of 19. After obtaining her real estate license in 2011, she joined her family’s business, where they tackled the fluctuating market as a tight-knit team, navigating through foreclosures and dabbling in property management. Janelle took a hiatus from real estate to pursue a career in healthcare, becoming a registered nurse.

However, her passion for real estate eventually called her back to the field two and a half years ago. Now, Janelle and her team serve the diverse population of Cape Coral, Florida, catering to snowbirds seeking second homes, investors, and an increasingly younger generation of homebuyers. As Cape Coral’s demographics shift, Janelle remains a steadfast and dynamic force in the ever-evolving real estate landscape.

Janelle’s success as a real estate agent is rooted in her ability to foster lasting relationships with her clients. With over 10,000 successful closings since her father’s brokerage opened in 1989, her expertise and knowledge in the industry are undeniable. “Much of our business is repeat customers, we also generate a lot of business via our website,” she explains. As part of a family-owned company, Janelle resonates with clients who appreciate her personalized and relatable approach. She stays connected with past clients through monthly emails, providing updates on market conditions, average sale prices, and days on the market for both vacant land and single-family homes.

Janelle is also active on social media platforms such as Facebook and LinkedIn, where she shares educational materials and market updates.

Her approach to marketing is multifaceted and prioritizes maximum visibility for her clients. “We have our local MLS, the Southwest Florida MLS, we’re also part of larger MLS, which covers all of Florida and is linked into the international MLS,” she says. This broad exposure attracts potential buyers from across the world, with agents from as far as Colombia and Mexico expressing interest. Her listings can also be found on popular platforms like Zillow and realtor.com, as well as on social media.

Janelle’s strong connections with investors and other agents in the area allow her to pinpoint the right audience for each property. In 2022 alone, she closed 159 transactions.

Janelle is not only dedicated to her work but also actively involved in her community. She has participated in initiatives like adopting a child for Christmas, providing presents for families in need, and donating to programs aimed at helping children affected by hurricanes. Janelle also supports families with sick children through financial assistance, meal deliveries, or any other means she can offer to help. When not working, Janelle cherishes the time spent with her two young children and her husband, enjoying simple pleasures like going to the park or visiting a museum.

As Janelle continues to play a significant role in her family’s real estate business, she plans to obtain her broker’s license and one day manage the family business. In addition, she aims to adapt to the ever-changing market by shifting focus towards homes and condos alongside vacant lands. Janelle’s dedication to diversifying their offerings and maintaining a client-centric approach ensures the legacy of their family-owned business remains strong and successful for years to come.

For more information about Janelle Fricano, please call 239-284-9497 or email janelle@capeshorerealty.com 16

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There Goes the Neighborhood:

How to List High When Neighbors are a Nuisance Troublesome neighbors are a relatively common issue that agents come across. You can control the image of your client’s property and you can control your listing presentation, but you can’t always control what’s happening on your client’s street. How do you diffuse difficult neighbors that could lower your bottom line or embarrass you in front of prospective buyers?

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First of all, it takes tact and a gameplan. With that in mind, let’s consider a few ways you can maintain a listing’s viability and competitive edge—even when bothersome neighbors are involved. Here are a few common neighborly scenarios agents encounter and how to diffuse them to your advantage.

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How do you diffuse difficult neighbors that could lower your bottom line or embarrass you in front of prospective buyers? It takes tact and a gameplan.

as a courtesy introduction to the neighborhood.

While it may seem like needless busy work, it can dramatically improve prospective buyers’ perceptions of the area. Plus, you may positively ingratiate yourself with neighbors in the area and demonstrate your above-and-beyond service to your clientele in the process.

Is the neighbor’s landscaping an eyesore?

Here’s your recourse.

Most towns and cities have established ordinances regarding yard upkeep. If any of the properties adjacent to your listing are wildly overgrown, littered with junk, or otherwise in a state of obvious disrepair—take it up with the city. Rather than get directly involved at first glance, you might loop in city officials whose job it is to monitor clean-up efforts on rundown yards and properties. If this doesn’t work, you may have to take a more hands-on approach.

Start by thinking small and operating from a place of authenticity and neighborly service.

You might explain to the neighboring tenant that you’re listing and offer to mow their lawn 18

Are there foreclosed or abandoned homes on your client’s block?

Do your homework.

It may take a little research and digging to figure out the banking entity that owns a foreclosed home, but it’s well worth the effort. Banks are typically required to maintain foreclosed homes on at least a basic level. If you’re worried about

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squatters, an unsightly façade, or general disrepair of a neighboring foreclosed property—go to the source. Sometimes banks take their time in hiring a third party to maintain a foreclosed property, but with some proactive prodding on your part, you may be able to speed the process along and resolve eyesores even before prospective buyers come calling. Remember: the squeaky wheel gets the grease. An improved bottom line will be your reward for those few prodding phone calls and emails.

Noisy, nosy, or annoying neighbors?

Don’t be discouraged.

Obnoxious neighbors can really rain on a seller’s parade, especially the kind of neighbor Top Agent Magazine

that takes their less-than-stellar behavior to their porch, front yard, or sidewalk. While this sensitive issue may seem daunting, there are a few official channels you can utilize to thwart the issue before getting personally involved. If the neighborhood in question is governed by an HOA, you might take it up with them. If the troublesome neighbor is harassing passersby or taking to the sidewalk—in other words, public space—then you may be able to involve local authorities in worst-case scenarios. Of course, it’s always possible to talk to troublesome neighbors faceto-face, but do so with caution and with safety as the priority. Always reason gently and empathetically, utilizing I... phrasing, instead of accusatory You... phrasing. After all, some neighbors are clueless about their impact on the neighborhood and may adjust their behavior after being called out. If the issue persists and no third-party authority can help, then you may have to disclose the neighbor’s issues to prospective buyers, depending on the disclosure laws in your region. While this may seem like a blow, you can at least rest easy knowing you pursued all the potential avenues for resolution available. Likewise, your client will likely appreciate your thorough efforts to resolve the issue.

While troublesome neighborhoods can bring down an optimistic mood when listing a property, sometimes being real estate is all about being resourceful. With diligence, digging, and a little follow-up, you just may be able to resolve some of the issues plaguing your neighborly plot.

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LISA KNERAM Serving clients coming down from both coasts, REALTOR® Lisa Kneram provides a full-service luxury real estate experience in the beautiful Highlands County of Florida. Having previously worked as a mortgage broker, she is able to advise not just on where to live, but how to get a loan and make a great investment in the housing market. With an office based in Sebring, Lisa works with many families, couples, and Snowbirds who come in search of a sunny slice of paradise.

Lisa’s customer service goes beyond what many would expect from a traditional REALTOR®. She’s known for her responsiveness and answers calls immediately, even on the weekends. In addition to regular calls and texts with clients, Lisa often treats her clients to holiday and home anniversary cards and gifts throughout the year to let them know that she is thinking of them.

time with her children and grandchildren. She particularly looks forward to horseback riding with her grandkids.

Last year, Lisa completed around $11 million in sales volume, but it’s interacting with clients that really drives her passion for real estate. As she looks to the future of her business, she’s planning to add her daughter-in-law to her team as well as several additional agents. Lisa also is aiming to get her broker’s license in the near future. “I have a ten year plan for growth that will hopefully include helping a lot more people in our area find homes,” she explains. “I’ve been at this for twenty years and I’m not done yet!”

Every year, the amount of referrals Lisa receives grows. She now counts around 65-70% of her business as coming from referrals and repeat clients, which means that she doesn’t need to spend a lot of time prospecting. However, she still invests in marketing and advertising to promote listings and bolster her reputation around town. In addition to staying very active on social media, Lisa is frequently featured in the local newspapers.

Giving back is a big part of Lisa’s life and she’s proud to serve on the Community Outreach Diversity Committee in her town. She’s worked with many charitable endeavors over the years, including Hands for Homeless, The Arc of Florida, Dragons Den, and the Humane Society. When she has free time, Lisa enjoys traveling in her new RV and spending 20

To learn more about Lisa Kneram, please call 863-443-9276 or email lisakneram@gmail.com Copyright Top Top Agent Agent Magazine Magazine

Success– These 7 Habits Are the Real Secret to Success What is it that makes some people so successful and others not? Is there a secret recipe one can follow, as easy as baking a cake, which will give them the strength to achieve their ultimate goals and have it all?

The answer is that, in a manner, there is. The trick is in how you think about success and what it means for you. Many people define success as achieving their personal goals, but could this be leading them to look at the world a little too narrowly? The people that are truly successful in every aspect of Top Agent Magazine

their lives don’t stop at simply achieving their personal goals. They succeed in many avenues of their life, including their job, relationships, health, and family just to name a few.

It turns out that ultra-successful people tend to have quite a number of things in common. One main skill many seem to possess is high emotional intelligence, or the ability to manage your emotions so that you can stay calm and focused even in high

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stress situations. Luckily, it seems not all of them are simply born with this ability, but have many strategies they use to help them achieve higher emotional intelligence. Here are seven strategies and habits that will help you achieve success in every area of your life.

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BE COMPOSED The first thing successful people always seem to have under control is their composure. Successful people stay calm and composed when the going gets tough and fingers start pointing. They don’t panic. The secret? They understand that in life things are always changing. It doesn’t matter if something is bad at the moment because that will change soon enough. In this topsy turvy life all you can really do is adapt in order to stay happy and remain in control of how you react.

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BE KNOWLEDGEABLE Have you ever noticed how successful people always seem to have such a wide range of knowledge and interests?

Successful people do know more because they are always working to grow and learn. They strive to constantly increase their self-awareness. If a spare moment exists, then they will fill it with some kind of self-education. They do this because they are passionate about learning new things and ways to improve their life.

Ignore the fear of being judged and ask questions, because that is the only way you can learn. Successful people don’t

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fear asking questions. They fear not asking those questions and growing stagnant.

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BE DELIBERATE It is important to think and reason before you come to a decision. Successful people don’t rush. They seek out advice from other, they think of all the aspects, and sleep on their thoughts before finally making their decision. Your gut instinct can be misleading, and lead you to make a rash decision that you will come to regret later.

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BE CERTAIN, AND SPEAK WITH CONVICTION Successful people speak with certainty.

Unless you communicate your ideas with conviction and certainty, then you will have a hard time getting people to listen to them.

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BE POSITIVE Successful people use positive body language when they are talking to other people. Their tone is enthusiastic, they maintain eye contact, leaning in towards the person speaking to show interest.

Successful people use it to draw those other people in. How you say something can be just as if not more important that what you say to people. Positive body language can completely alter how your speech is perceived by others, and helps to keep attention on you and what you are saying.

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BE MEMORABLE BY LEAVING A STRONG FIRST IMPRESSION You only have once to make a first impression, and they are incredibly important, as they are closely ties to positive body language. You have around 7 seconds to convince a person to like you after you initially meet them. That is how long it takes them to decide when they meet you. After that a person is simply spending the rest of the conversation justifying that initial reaction they had. You can make sure you make a good first impression by having strong posture, a firm handshake, a warm smile, and open shoulders.

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BE FEARLESS Successful people know that to give in to fear is a choice. They don’t let the fear take over, instead focusing on the rush of euphoria that comes with conquering fears.

All of this adds up to having a high emotional intelligence. What helps you to succeed is the ability to control those whirlwind emotions so you can stay calm and focused on actually succeeding. These habits can help you gain a higher emotional intelligence, but as you probably already know, anything involving dealing with your emotions in a healthy manner takes serious work. So, don’t give up if you fail the first time. You must always try and try again.

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