ONTARIO 11-1-21

ONTARIO EDITION

HOW TO GET THE BIGGEST RECHARGE OUT OF YOUR LUNCH HOUR

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THINGS SUCCESSFUL PEOPLE NEVER DO

A STEP-BY-STEP GUIDE TO CONVERTING INTERNET LEADS TO REAL LIFE SALES

FEATURED AGENTS

PATRICK KELLY LORRAINE JORDAN TIM KEUNG COVER STORY

WHY EMPLOYEE APPRECIATION MATTERS & CAN BOOST YOUR BOTTOM LINE

JEAN SHARPE

ONTARIO EDITION

PATRICK KELLY TIM KEUNG LORRAINE JORDAN

Everyone always said Lorraine Jordan technology and innovative ways Recently ranked among the Top 3 Real should 7 get into sales! But before 16she 20 business,” says Lorraine.

23“I don’t Estate insuccessful Markham, Tim Keung my results.” became one of Agents Canada’s most Realtors, she made an impression in her began his career as a Registered Psychol- Lorraine has been a strong careta hometown for her creative way of sellogist.

Drawing from his PhD studies in her community too. She and he ing in a grocery store. “I began working in a Organizational Mom and Pop groceryPsychology, store when make significant financial contrib he first took I was 13, and by 18 I’d learned to perto different fundraisers and events interest in store,” real estate forman every job in the Lorraine while delving into community annually, but she’s eve explains.

“In the butcher shop, when we Leadership Development and Sales Train- committed to the face-to-face in would run low on certain cuts of meat, tions that nurture relationships. “I’ ing.recipes Inspired, to pursue his very passionate about teaching my I’d find that utilizedhe whatdecided we did havelicense available. and After afound long dayfast at work, success in the indus- mates, clients, and others how to customers were open to suggestions wealth through real estate investin JEAN SHARPE PATRICK KELLY for LORRAINE JORDAN TIM KEUNG try, setting himself apart for his outstanding JEAN SHARPE what to make for dinner, and I’d have a try to add value in every way we c bag communication ready with all the ingredients for a skills, tireless work ethic, meal. I’ve always sold people the way I wanted to be When she’s not working, Lorraine loves anythin passion for client and service. sold and myself—through contribution added value. I has to do with the water, and spends much of h enjoy finding ways to make life easier for others.” time enjoying Ontario’s beautiful Georgian Bay. CONTENTS forward, she plans to keep growing her team and pletedShe’s $12re Today, Tim is the Broker of the TimSold Real Estate Thirty years later Lorraine still brings that same creativtoring agents coming into the business. and attention to the customer’s need to her service written book titled Truly Winning in Real Esta Team, he supervises an18) elite8staff to aassist clients remains fo 4) HOWity TO GETwhere THE THINGS SUCCESSFUL with Keller Williams, values that have blessed her with for publication later this year. “It’s everything BIGGEST RECHARGE OUT NEVER DO throughout the Toronto andShePEOPLE GTA Having himestate. apa a repeat client and referral rate of 82 percent. aver- areas. someone had told mealso when I got set into real OF YOUR LUNCH HOUR ages 400 transactions “I’vehis never been afraid tocareer makeLegal ourinindustry better by helping agents launched theannually.

TimSold Mortgage Team, Team, every cust Patrick Kelly began real estate clients want me,” P of hard work. I have high expectations of myself21) and ofWHY through my mistakes.

My hope is that this will re ® EMPLOYEE Staging &estate Renovations and Digital Marketing mendations 2009. wife Jennifer was Realtor the what I think “My the real industry shouldTeam, be, andaI love a betteratexperience for homebuyers and sellers, w 14) A STEP-BY-STEP GUIDE APPRECIATION MATTERS going above and beyond for my clients.

Forleft,” instance, if we for are representing them Agency, he assistant offers a had one-stop shop buyersHis andor not.”give our cli time, and her Patrick recalls.

TO CONVERTING CAN BOOST YOUR combination o someone wants toINTERNET buy a home in a particular area& where sellers alike. climb pers the r old-fashioned “She I would enjoy real estate, home is suggested available I’llthat door knock, send mailouts, LEADS no TO REAL LIFEyet,SALES BOTTOM LINE make calls to people in that neighborhood—whatever it and since I was at a transition in my hospitality apart. “I offer a f takes to find that house for them.”

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When Ilisting a property, Tim itequips his here clients a media Outside his social prese career, thought I would give a try. So I with It’s no surprise that Lorraine is always evolving his her seasoned Marketing cutting-edge strategy.

Alongside active in vt says. “I’m also am 12 years later, and I love what I do!” methods too.

When it comes to marketing her listings, Phone 310-734-1440 Fax 310-734-1440 Director |from the Hollywood industry, he provides a process.

Children’s she takes advantage of every available marketing tool whole Wo mag@topagentmagazine.com | to www.topagentmagazine.com to make sureof her resources clients’ properties get exposuite hismaximum sellers, including professional When he’s make sure that I’m Patrick is proudinmarketing to run awhatsoever 100% referral-based sure.

It’s amay comprehensive that utilizes No portion of thisphotography issue be reproduced anyvideography mannerplan without prior consent of the publisher.

Top Agent Magazine and services, drone imaging golfer, com media, print ads, direct mailings, door is publishedsocial bybusiness, Feature Publications Inc.flyers, Although precautions are taken to ensure the accuracy of published materials, Top anGA, impressive feat that demonstrates Agent Magazine cannot be held responsible for opinions facts by its authors.3D tours. inside and outside the toexpressed house, andsupplied Matterport year he ho knocking, and targeted marketing likelyorbuyers. and confidence he inspires.

“I have To subscribeLorraine orthe changetrust address, send inquiry to mag@topagentmagazine.com. also reaches out to everyone in her sphere, After making sure theirof property stands out Contact above Lorraine the raise mone at 705-526-97 Published inwhich the U.S. is pretty vast. “I’m a memberand many groups,approach to a rest, very open, honest, ethical or email lorraine@teamjordan he shares it via a blend ofnew highly targeted digital ted to his in especially Mastermind groups, always looking for real estate,” Patrick says.

“I work hard for my and social media campaigns, overseeing a seamless upcoming m Top Agent Magazine Copyright Top Agent Mag clients, and that translates into their referrals.” transaction that maximizes each client’s value. where he w

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How to Get the Biggest Recharge

Out of Your Lunch Hour When things get busy, it’s typical to find a grab-and-go lunch and keep plugging away on the tasks at hand. While some days demand this kind of hustle, your lunch hour can be a valuable window in which to recharge and set the tone for the latter half of your day. In fact, taking a mindful break at midday can create 4

mental space for extended productivity and provide the morale boost necessary to take on a new task for the afternoon.

But how do you maximize that hourlong reprieve amidst a busy schedule?

Here are a few ideas for inspiration, no matter what your tastes or preferred habits may be.

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Taking a mindful break at midday can create mental space for extended productivity and provide the morale boost necessary to take on a new task for the afternoon.

GET MOVING Just ten minutes of light exercise can get your blood pumping and your energy renewed.

Step outside and take a brisk walk around the block, or walk to your favorite sandwich shop instead of hopping in your car. Find ways to incorporate light exercise into your lunch hour routine and you’ll not only enjoy a chance to stretch your legs and get your eyes off of screens, but you’ll also reap the health and mood benefits of endorphins. Even extended stretching or mild calisthenics can provide rejuvenating relief in short order.

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PLAY CATCH UP Sometimes catching up with an old friend or family member can brighten your day and give you a morale-boosting outlet beyond the office. During your next lunch hour, why not combine a jaunt around the block with a call to catch up with your sibling or college buddy? Shifting your focus from work and centering instead on a comforting interpersonal relationship can really boost your mood and reinforce your personal values.

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CHANGE YOUR TUNE

SOAK UP THE SUN If you’re tempted to eat your lunch at your desk while staring into the same computer screen that you’ve been working on for hours—think again. Sure, a busy schedule sometimes means making that sacrifice, but when your schedule and weather permits, try to take your lunch outside and disconnect from your office setting. Soak up the sun, feel the breeze, and lift your gaze to the horizon instead of toward your phone or computer screen. The mood-boosting benefits of time spent recharging outside are well-documented, and a change of scenery can give you the boost you need to power through your afternoon to-do list.

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Use your lunch hour to treat your senses. As you eat or get active, try queuing up your favorite music or the latest episode of your favorite podcast. If you focus on the same tasks and stimuli for too long, your brain will fatigue and your focus will erode steadily over time. Shift gears and treat your mind to some music or stimulation outside of your daily tasks. You’ll help yourself relax, recharge, and create a natural transition point for your ensuing afternoon workflow.

Your lunch hour isn’t just about being purely functional. If you want to maintain a steady rate of productivity and leave the office satisfied by the progress of your day—use your lunch hour wisely. As important as it is to nourish your body, also consider nourishing your mind. No matter what your chosen outlet may be, don’t overlook the power of a well-spent lunch hour and the positive benefits that are sure to follow.

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JEAN SHARPE

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Top Agent Jean Sharpe’s market includes Perth, Ontario, a charming, 200-year-old heritage town, replete with cobbled bridges and stone buildings reminiscent of a Scottish village.

Top Agent Jean Sharpe always recognized her competitive spirit. “Even back in high school,” she recalls, “I competed to win.” Throughout her previous career in consumer products marketing and consulting, Jean daydreamed about entering the real estate arena. Finally, on the cusp of semi-retirement, Jean, who by that time 8Copyright Top Agent Magazine

owned a successful company, decided to apply for a real estate license. As she puts it, “I just knew it was time.” So began what she now considers “the best career I have ever had.”

Today, Jean’s success is apparent. Referrals and repeats represent half of her clientele.

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Her secret is straightforward. As a professional agent, her prior personal experience purchasing and selling real estate allows her to intuit her clients’ objectives. She takes care of everything, even sending “nice thank-yous.” Jean’s home market includes Top Agent Magazine

Perth, Ontario, a charming, 200-year-old heritage town, replete with cobbled bridges and stone buildings reminiscent of a Scottish village. Perth is a draw for seniors and retirees, a demographic that identifies strongly with Jean’s reliability and experience.

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“If you do a good job, people come back; there is no mystery about it. Work hard, do the right thing, and meet people’s expectations.”

Those two qualities helped elevate her into a 100% member the second year in business, and in 2021 is on track to becoming a platinum producer. “It snowballed,” she states. Her formula is simple. “If you do a good job, people come back; there is no mystery about it. Work hard, do the right thing, and meet people’s expectations.”

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When marketing listings, Jean draws heavily on her prior career in consulting and marketing. She prepares presentations that highlight her brokerage’s strong reputation. “RE/MAX is the #1 brokerage brand in the world, and operates in approximately a hundred countries,” she specifies. In addition, she advertises and directs people Top Agent Magazine

to her websites. When pitching clients for their listing, she compiles listing sheets, including the sold data on similar properties. Clients appreciate such transparency and attention to detail. “I never even reuse signs,” Jean attests. That thoroughness speaks a story as important as any data. As Jean says, “I always aim to outdo my own Top Agent Magazine

promises, and to do better than I say I will.”

It all goes back to that competitive edge.

Beyond her transactions, which number annually in the double digits, Jean finds other aspects of the position truly rewarding. As Jean remarks, “I simply enjoy meeting people.” In addition, she invests Copyright Top Agent Magazine 11

in her community on both the corporate and individual levels, through actions like silver sponsorship of the local Parkinson’s Walk. An active member of the chamber of commerce, Jean also donates to the local hospital and a nearby specialty medicine clinic. In addition, she regularly invests in

her family and many hobbies, like spending time with a beloved grandchild, eating out, cooking in, walking, and enjoying her love of music. In the future, Jean plans on outdoing herself. “Every year I just want to do more for my clients and break my own past records.”

To learn more, contact Jean Sharpe at RE/MAX FRONTLINE REALTY BROKERAGE Jean Sharpe, RE/MAX 100% Club 2017 & 2018 & 2020 Mobile 613.464.0008 (talk & text), jeansharpe15@gmail.com 55 North Street, Perth, ON K7H 2T1 • Each Office Independently Owned and Operated Your business is appreciated as are your referrals to friends and family members.

Not intended to solicit buyers or sellers already under agency contract.

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A Step-by-Step Guide to

Converting Internet Leads to Real Life Sales In the era of apps, instantaneous social platforms, and text messaging, it’s little surprise that the modern homebuyer begins his or her search for real estate representation online.

Even if you’ve got a top-notch website or an influential social media presence, how do you connect with web surfers who have yet to commit to the services you offer? Take a look below to learn a few key techniques to bridge the gap between digital interest and real-world sales.

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RESPONSIVENESS IS KEY Like it or not, our digital culture relishes immediacy and instant gratification. With that in mind, be sure to stay on top of online interest forms, e-mails, or newsletter signups. Don’t let an online lead go to waste by taking too long to engage and follow-up.

Things move fast, and it’s easy for potential clientele to forget which websites they’ve visited. Even if your lead isn’t ready to commit then and there, you demonstrate your

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Mastering the fundamentals of digital communication is the first step to converting digital interest into concrete business. accessibility and attentiveness by following up swiftly—a characteristic anyone would seek in an agent or lender.

ENGAGE WITH OPEN-ENDED CONVERSATION When online back-and-forth goes stale, communication drops off quickly. If you’re following up via e-mail, social media, or text, be sure to keep topics focused squarely on the potential client. Ask open-ended questions to give your lead the opportunity to loosen up and engage on a personal level. There’s no better way to cement a digital lead than to take a pointed interest in the specifics of their situation. Doing so transforms the impersonal invisibility of the internet into a true connection.

GIVE ADDED VALUE Plenty of businesses send impersonal, automated messages in response to an online inquiry, but establishing a true connection may mean providing your lead with something of value. Perhaps you’re forwarding a property for sale that fits the interests of your lead, or a relevant article, or maybe you take the time to send a personal message—demonstrable value and a personal touch separate your follow-up response from spam. Other ideas to consider when Top Agent Magazine

adding value to your follow-up technique: incorporate area promotions and access to local events, make a date for coffee, or offer a brief consultation free of charge to make the first move.

DON’T STOP MAKING CONTACT If you don’t connect with your internet lead right off the bat—don’t be discouraged. It often takes multiple tries before a follow-up interaction sticks. Folks are busy and frequently flooded with e-mail blasts and junk mail. A lead may not engage without a little prodding that shows you’re committed to their business. Remember: it’s the squeaky wheel that gets the grease.

Digital leads don’t have to be difficult to capture. The internet plays a powerful role in funneling modern clientele your way, but in order to take full advantage of the web’s reach, you’ll need to tailor your follow-up technique. Mastering the fundamentals of digital communication is the first step to converting digital interest into concrete business. Keep these tips top-of-mind as you build your online presence and mine the vast world wide web for an endless wealth of clientele. Earning a command of digital lead conversion is the surest way to bolster your business in the ever-evolving digital era.

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PATRICK KELLY

Patrick Kelly began his real estate career in 2009. “My wife Jennifer was a Realtor® at the time, and her assistant had left,” Patrick recalls.

“She suggested that I would enjoy real estate, and since I was at a transition in my hospitality career, I thought I would give it a try. So here I am 12 years later, and I love what I do!”

Patrick is proud to run a 100% referral-based business, an impressive feat that demonstrates the trust and confidence he inspires. “I have a very open, honest, and ethical approach to real estate,” Patrick says. “I work hard for my clients, and that translates into their referrals.”

clients want me,” Patrick explains.

His combination of current technology with old-fashioned personal interaction sets Patrick apart. “I offer a full-service multimedia and social media presentation to my clients,” he says. “I’m also very hands-on through the whole process. Working as a single agent, I make sure that I’m the one dealing with my

With eXp Realty, Patrick serves the entire Ottawa Valley, including the city of Ottawa and the surrounding areas, going as far south as the St. Lawrence Seaway and the Brockville-Kingston area. “Because I have a referral-based business, I go wherever my 16

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clients at all times. I’m still very much a faceto-face person, and I like whenever possible to sit down with my clients and go through documents. Technology tools are fantastic, but I still like sitting down at the kitchen table and signing papers. That’s really important to me, and I think there’s still a place for that.”

Being involved in his community is important to Patrick, and he likes to participate via community theater and fitness. “I like to be involved in activities where I’m spending a lot of time with the same group of people in the community on a regular basis,” Patrick says.

“Fostering and creating new relationships is how my business grows. People get to know me outside of work, and then they choose to work with me because of the relationships I’ve built outside of real estate.” When he is not working, Patrick enjoys fitness, mountain biking, hiking, boating, and spending time with his wife and family.

Coming from a hospitality background, and with his years of experience in real estate, Patrick makes the ideal guide for his clients through the whole process. “I love working with first-time homebuyers, helping people get into their first home, and being a concierge to their process, because it can be very overwhelming.

I also love working with people who are retired and downsizing, and maybe they haven’t sold a property in 50 years. Taking people through that process is important to me, and I like being able to help them be less overwhelmed.”

In the future, Patrick says, “I plan to continue doing what I’m doing for as long as I can. I want to keep up on trends and new emerging technologies for my business, and I like to be busy. I love what I do, and I love the people I get to work with.”

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To find out more about Patrick Kelly, please call 613.286.8444, email at patrickakelly@rogers.com or visit KellySuccess.com www.

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8

Things Successful People Never Do

There always seems to be people around you who find success with ease, but trust me, that is NOT the case. Although luck can often times play a role in someone’s success, most of the time it’s due to hard work and avoiding bad habits.

The best way to find your own success is to implement some of qualities you see in people you admire into your own life. The hard work part is still up to you, but by shifting your perspective a bit, and NOT doing some of the following

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things, that success might happen a little quicker.

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DON’T JUST WING IT

Successful people plan everything. Not only do they have yearly goals, but weekly and sometimes daily ones as well. By giving your time a purpose, and a clearly defined goal, you’ll eliminate the time you spend haphazardly doing things that might not be a priority. It will also make you feel less scattered, which is always a good thing.

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THEY DON’T TAKE ON MORE THAN THEY CAN ACHIEVE

Successful people take on what they can do well, and no more. That all starts with a daily ‘do to’ list. They always make sure their list is manageable and then they don’t sleep until that list is completed. If you find yourself not finishing your list, assess whether it was too much or if you slacked off. You’ll be surprised at the feeling of accomplishment you feel when you finish your list. Not finishing will bring you down, so make sure you aren’t biting off more than you can chew.

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THEY DON’T WORK HARDER, THEY WORK SMARTER

Yes, having a strong work ethic is key, but that doesn’t mean you should waste time on things that will have less of an impact on your success. Focus on the things that will give you the most bang for your buck. Better to spend the majority of your time there, than spread yourself thin on numerous tasks.

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THEY DON’T TRY TO PLEASE EVERYONE

This might seem like a bad call in business, but successful people know when to cut your loses and move forward. Anything or anyone, that frustration into your life, is never a good thing.

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REPEAT THE SAME MISTAKES

Similar to not trying to please everyone, successful people are also diligent about accepting when something isn’t working Top Agent Magazine

and moving on from mistakes. Yes, you learn from them, but don’t repeat them. Part of being innovative is trying new things, that will keep you fresh and energized, but learning how to let go is an equally important part of the equation.

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GO FOR THE SHORT RUN SOLUTION

Successful people are in it for the long haul and therefore thinking long term. When you have a plan for success and the patience to see it through, while you might have a slow start, you’re establishing a foundation for long term success. Going for the easy fix, usually doesn’t pay off.

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PAY ATTENTION TO THE NAYSAYERS

Lets face it, we all have people in our lives who might be a little more pessimistic than is healthy to be around. You can’t change them, all you can do is not let them drag you down into their ‘glass half full’ mentality. Have your plans and goals, be confident about them. When you’re insecure, that’s when you’re most vulnerable to those types of people.

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THEY NEVER QUIT

That doesn’t mean letting go of things that aren’t working. It means having an end goal.

Whatever obstacles or challenges come up, you take them on, always with that end goal in sight. Successful people know that adversity and overcoming those challenges, is how you grow, and will ultimately make you a better business person.

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LORRAINE JORDAN Everyone always said Lorraine Jordan should get into sales! But before she became one of Canada’s most successful Realtors, she made an impression in her hometown for her creative way of selling in a grocery store. “I began working in a Mom and Pop grocery store when I was 13, and by 18 I’d learned to perform every job in the store,” Lorraine explains. “In the butcher shop, when we would run low on certain cuts of meat, I’d find recipes that utilized what we did have available. After a long day at work, customers were open to suggestions for what to make for dinner, and I’d have a bag ready with all the ingredients for a meal. I’ve always sold people the way I wanted to be sold myself—through contribution and added value. I enjoy finding ways to make life easier for others.”

Thirty years later Lorraine still brings that same creativity and attention to the customer’s need to her service with Keller Williams, values that have blessed her with a repeat client and referral rate of 82 percent. She averages 400 transactions annually. “I’ve never been afraid of hard work. I have high expectations of myself and of what I think the real estate industry should be, and I love going above and beyond for my clients. For instance, if someone wants to buy a home in a particular area where no home is available yet, I’ll door knock, send mailouts, make calls to people in that neighborhood—whatever it takes to find that house for them.”

It’s no surprise that Lorraine is always evolving her methods too. When it comes to marketing her listings, she takes advantage of every available marketing tool to make sure her clients’ properties get maximum exposure. It’s a comprehensive marketing plan that utilizes social media, print ads, flyers, direct mailings, door knocking, and targeted marketing to likely buyers.

Lorraine also reaches out to everyone in her sphere, which is pretty vast. “I’m a member of many groups, especially Mastermind groups, always looking for new 20

technology and innovative ways to do business,” says Lorraine. “I don’t rest on my results.”

Lorraine has been a strong caretaker of her community too. She and her team make significant financial contributions to different fundraisers and events in the community annually, but she’s even more committed to the face-to-face interactions that nurture relationships. “I’m also very passionate about teaching my teammates, clients, and others how to build wealth through real estate investing. We try to add value in every way we can.”

When she’s not working, Lorraine loves anything that has to do with the water, and spends much of her free time enjoying Ontario’s beautiful Georgian Bay. Going forward, she plans to keep growing her team and mentoring agents coming into the business. She’s recently written a book titled Truly Winning in Real Estate, set for publication later this year. “It’s everything I wish someone had told me when I got into real estate. I want to make our industry better by helping agents learn through my mistakes. My hope is that this will result in a better experience for homebuyers and sellers, whether we are representing them or not.”

Contact Lorraine at 705-526-9770 or email lorraine@teamjordan.ca Copyright Top Top Agent Agent Magazine Magazine

Why Employee Appreciation Matters & Can Boost Your Bottom Line Attracting and retaining talent creates a positive working environment for your business, but it’s also good for your bottom line. When team members come and go constantly, your office becomes a revolving door, with no steady workforce, abiding company culture, or continuity for your clients. What’s more, breaking from your duties to post ads, interview applicants, and train new hires takes up valuable time—and time is money. Instead, creating a working environment with built-in Top Agent Magazine

perks and morale boosters makes everyone happy, including you as a leader. You’ll have fewer fires to put out or squabbles to referee if your employees are motivated, feel appreciated, and inclined to work together for the business’s greater good.

In that vein, let’s consider the concrete benefits of employee appreciation and how to apply these principles to your business in meaningful ways.

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What is employee appreciation and how do you enact it?

Whether built-in through perks and benefits or by hosting regular events, employee appreciation is about making your team feel valued and part of a whole. No one wants to feel replaceable or voiceless, so it comes down to this basic truth: employees who feel heard and appreciated invest more in their work and your business. Likewise, no one wants to hop jobs every six months.

Employees desire reliability and consistency in their work options, but they’ll be forced to move on to greener pastures if they don’t feel like their talents and contributions are recognized, or if there isn’t enough value to match their output.

By displaying gratitude through employee appreciation, you’re sending the message that your employees’ efforts are respected and considered integral to your operation’s success. Employee appreciation also sets the right tone for professional relationships in your office to flourish, which makes for better workflow and communication on an interpersonal level. Motivation and morale are closely tied to employee appreciation, so there is a clear symbiotic benefit to investing in your employees’ happiness in order to breed a happier, more productive work environment.

How do you make employee appreciation an active part of your business model? To start, keep it simple. Treat your employees to a bagel spread on a Monday morning to boost morale ahead of the workweek. Or, consider 22

an employee happy hour on a Friday, or a group lunch mid-week. Well-timed moments of generosity can lift spirits and signal your intuitiveness as a leader, while creating fuel for upcoming projects and deadlines.

If you want to take it to the next level, consider in-office perks from which your employees can derive value or morale. For instance, some offices allow employees to bring in their docile pets. Other offices keep the communal kitchen stocked with sparkling water, fresh fruit, and quality coffee to keep team members satiated. Maybe your office would benefit from a modern décor update, which might make for a more compelling, progressive workspace for your employees to enjoy. Whatever route you take, cultivating a positive office environment can extend employee appreciation on a daily, hands-on basis.

Perks and benefits are another way to build-in employee appreciation and demonstrate your investment in your team. Bike-to-work benefits, subsidies for public transportation or gym membership costs, or even supplying your team with their own smartphone—all demonstrate a company culture that’s focused on fueling your team’s morale and productivity.

While some of these steps may seem like a costly investment, the returns are unequivocal when it comes to lasting employee retention.

Turnover is a blight on your bottom line, so taking a proactive approach to employee appreciation can inspire a dynamic team, lead to a more positive work environment, and boost your financials for the long term.

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TIM KEUNG Recently ranked among the Top 3 Real Estate Agents in Markham, Tim Keung began his career as a Registered Psychologist. Drawing from his PhD studies in Organizational Psychology, he first took an interest in real estate while delving into Leadership Development and Sales Training. Inspired, he decided to pursue his license and found fast success in the industry, setting himself apart for his outstanding communication skills, tireless work ethic, and passion for client service.

Family Photo Sessions. This is all to continue to nourish his relationship with them and ensure they are thriving in their new homes. Recently, he hosted a block party to help a new construction builder promote their $90 million development project, which Tim has exclusively all sold out now.

For this comprehensive approach to service, Tim has earned a fantastic reputation throughout the GTA, with the vast majority of his volume coming from repeat clients and referrals. With his team having completed $120 million in sales volume in 2020 alone, he remains focused on the standards of integrity that have set him apart in the first place. “We believe in treating every customer like a friend,” he says. “Our recommendations aren’t just for sales purposes; we’re here to give our clients genuine investment advice to help them climb the real estate ladder and realize their goals.”

Today, Tim is the Broker of the TimSold Real Estate Team, where he supervises an elite staff to assist clients throughout the Toronto and GTA areas. Having also launched the TimSold Mortgage Team, Legal Team, Staging & Renovations Team, and Digital Marketing Agency, he offers a one-stop shop for buyers and sellers alike.

When listing a property, Tim equips his clients with a cutting-edge strategy. Alongside his seasoned Marketing Director from the Hollywood industry, he provides a suite of resources to his sellers, including professional photography and videography services, drone imaging inside and outside the house, and Matterport 3D tours.

After making sure their property stands out above the rest, he shares it via a blend of highly targeted digital and social media campaigns, overseeing a seamless transaction that maximizes each client’s value.

Outside his career, Tim and his team are tremendously active in their community, contributing to their local Children’s Hospital and assorted outreach programs.

When he’s not with clients or giving back, he is an avid golfer, competing in the GTA Amateur Tour. This past year he hosted his own TimSold Golf Tournament to raise money for local area charities. Equally committed to his industry, Tim is also scheduled to speak at an upcoming major North American real estate conference, where he will be sharing his insights into the business with the next generation of Realtors.

Elsewhere, Tim is just as devoted to his buyers, leveraging his depth of experience to uncover the right home for their best interests. Moreover, he keeps in touch long after the deals are done through both his popular Homeward Bound newsletter and Raving Fans Club, where his past clients who refer his services are showered with monthly gifts, such as appreciation events like

Going forward, Tim has strong plans for the future. In the months ahead, he will be taking on a new brokerage, Your Home Sold Guaranteed Ltd., where he will add more than sixty agents to his team. In the meantime, though, he is excited for the new clients and opportunities that await him in Ontario.

For more information about Tim Keung email timsold@sultanrealty.com, visit timsold.com or call (647) 930-1888 www.

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