OHIO 12-13-21

OHIO EDITION

UNTANGLING THE BIDDING WAR:

3 EASY AT-HOME DIY PROJECTS

A BUYER’S & SELLER’S PERSPECTIVES

TO INCREASE PROPERTY VALUE

Welcome Home: WORKING WITH RELOCATORS IN TRANSITION

Things You Can Do to

ANTICIPATE YOUR CLIENT’S NEEDS

FEATURED AGENTS

JENNIFER CARLSON CHRISTINE STOWELL COVER STORY

MATTHEW J. JOOST

GRI, CREM, RENE, MRP, CRS, SRES, CNE, SRS

OHIO EDITION

CHRISTINE STOWELL JENNIFER CARLSON

For many years, Jennifer Carlson enjoyed with Jennifer, and now we cannot Christine Stowell likes to say she grew they recare really m 9 while 19 ommend her highly enough.”

23 her career in-home health care Another up in the business. Both parents worked atmosphere whe simultaneously harboring a latent interreviewer exclaims, “She accomplished in real estate for 30 years. Initially, after fortable reaching est in real estate. Finally, three years ago, what all others had failed at.” graduating college, Christine worked at time.” To marke she decided to investigate. “I always susRyan media, pa pected real estate would be aHomes, good fit,”a new home corporation.

To market listings, Jennifer issocial fond of relocation to Toledo, she found gro Jennifer says. “Now IAfter know abeyond a Zillow and counts Facebook as community her numdoubt.” Today, Jennifer herself is the proud leader ber #1 go-to for social media. Depending adrift and unsure of her next move. feels more natura and founder of Berkshire Hathaway’s on listing locations, Jennifer utilizes One day during a family visit, her mom sionaldifphotograp The Jennifer Carlson Team, which now ferent marketing strategies.

For examoffhandedly asked if Christine was workWhen she first pu includes agent Robin Bailey, who helps ple, in Ashland, a regional manufacturing ing. She answered truthfully. No. “But I she lists it on Th with transaction coordination, paperwork, hub surrounded by Ohio’s famous rolling MATTHEW J. JOOST JENNIFER CHRISTINE STOWELL them I was real estate,” maximum open houses, and muchtold more.

Together, theyconsidering visit list- CARLSON farmlands, advertisements in the local newspaper are impact Christine recalls. parents were house on that firs ings and support each other.

Jennifer servesHer as mentor more thrilled. generative than online ads. Berkshire HathaChristine found herself and excited alsomarketing and realized thatare also beneficial to Jennito the newer agent. “Robin’s growth has amazed way’s templates

MATTHEW J. JOOST encouraged me,” Jennifer shares.

Her favorite part of her reachingof that closing she was onto something. In fer.

2013, she earned herjob isOutside work, Christine h table and beholding the look of joy that crosses her GRI, CREM, RENE, MRP, CRS, SRES, CNE, SRS looked back. license and never Rocky River Chapter of Wor The Jennifer Carlson Team serves Northeast OhioCONTENTS and clients’ faces. “They are so happy to have foundorganization) their (a networking f has conducted sales in Ashland, Cleveland, Akron, home; it’s the most rewarding feeling,” Jennifer says.

Now Christine serves Cleveland’s West and South sides, Jack and Joe, 5 and 2, go t Columbus, and as far away as Sandusky. 70% of “I love people and love being able to help at such a and 100% of her business is referral-based. brings Christine is very on the PT Jennifer’s clients are referred.

What brings clients crucial juncture their lives.”

4) THINGS YOU CAN DO TOback 15)What 3inEASY AT-HOME DIY her clients back?

“In everything I do, I come from a world,” she says. A Berea n is Jennifer’s approach to transactions and client-agent ANTICIPATEplace YOUR CLIENT’S PROJECTS TO INCREASE giving,” “I never askhelping for clients and sphere of dream influence play relationships. She touches baseofthree times Christian a week andrecognizes.

When Jennifer is not find their NEEDS PROPERTY VALUE actively keeps on top of everything.

“It is my job to home, she engages in regular community involvement. the sale; I find out how I can help.” This past weekend family’s social life. She has keep clients happy, assured, and informed,” can find herFall helping at her daughter she threw one of herJennifer signature You events, a free famitimes. Rose’s For theschool. future of her b says. “I take this role seriously and love what I do.”

Together, mother and daughter volunteer with the conside 21) UNTANGLING THE ly photo session. Another upcoming event is a Holiday uating and carefully 6) WELCOME HOME: Humane Society of Ashland County, and they always movie showing at a local theater. OnBIDDING Christmas, past plan on just slap WAR:she A doesn’t BUYER’S WORKING WITH RELOCATORS Jennifer uses a database to stay in touch with past cli- ring in Christmas and Thanksgiving by serving feasts clients and ornaments.

From agents.

She would & food SELLER’S PERSPECTIVES ents, IN preferring a mixture of massreceive emails andchampagne bi-annual at the local pantry.

In her free time, Jennifer oftenhave to fi TRANSITION September through January, runs a Dragway. strategic “Drag volume connections, a sim in-person check-ins. She looks forward to the many Christine races at her local racingof is my favormarketing she calls a ite!” “touch” campaign.

“It’sownsand equalin passion personal, unique interactions.

For initiative example, Jennifer she says.

The family a cabin Michiganfor real es never forgets a pet birthday.

Recently, she sent doggy and spends weekends fishing, swimming, and all about that personal touch,” she says. What Christine hopes to start hiking. a training prog treats for one such celebration.

Another client For the of her business, Jennifer plans to to grow most enjoys about herlived profession is future getting to know share her keys success. with four beloved felines.

After the closing, Jennifer her team and mentor more agents.

“I love helping people. When working with a seller, she doubly relishes gifted this client and her “family” a cat scratcher. “I clients, and I want to see even more people benefit her role.

“Isodo deal with a lot of challenging life situaPhone 310-734-1440 | Fax 310-734-1440 don’t think I’ve ever seen anyone happy,” Jennifer from my passion for real estate,” Jennifer says. “My tions,” she gush says,about “like her divorces relocations, recalls with a smile. Past clients on and ultimate goal is toand leadI get a full-blown, 20-person team, mag@topagentmagazine.com | www.topagentmagazine.com to help clients surmount their obstacles.

I get to be that Zillow. One couple says, “We were randomly matched where everybody helps everybody.”

No portion of this issuetrusted may be reproduced in anycan manner advisor they relywhatsoever on.” without prior consent of the publisher. Top Agent Magazine is published by Feature Publications GA, Inc. Although precautions are taken to ensure the accuracy of published materials, TopYou Agentcan Magazine be held for opinions expressed or facts 330-288-4024, supplied by its authors. findcannot Jennifer at:responsible jennifercarlson@tprsold.com, revels ability to have a thriving family To subscribe or changeChristine address, send inquiryin to her mag@topagentmagazine.com. and bhhsstoufferrealty.com/stouffer-realty-oh313/medina/jennifer-carlson/cid-3015174 Published in the U.S. life and handle volume—$14 million last year alone. www.

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“When clients contact me, they expect and deserve a one-on-one personalized experience with a knowledgeable agent,” she says. “I take that very seriously.”

She may be a solo agent, but she relies on the exper-

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You can reach christine.stowell@kw.c

mailto:mag@topagentmagazine.com

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Things You Can Do to Anticipate Your Cleint’s Needs First and foremost, the real estate industry is a customer service business. The key to any successful real estate business is one that can build a reputation by providing an unsurpassed level of care. That usually means a transaction that is seamless and stress-free as possible throughout the whole process. Your client’s experience is what keeps them not only coming back, but gets them to recommend you to their friend and family.

tise. By showing you can not only anticipate their needs, but have insight into any potential problems that might arise, they will have complete confidence in you. Achieving that level of trust is the key to a transaction that is as stress-free as possible.

The key to creating a great experience is anticipating your client’s needs. They are relying on your professionalism and exper-

From the moment, you meet a po-tential client, your goal should be to find out not only what they are looking for as far as their real estate

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GET TO KNOW YOUR CLIENTS ON A PERSONAL LEVEL

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goals, but who they are as a person. Listening and asking the right questions from the start is one of the most important aspects of the job.

You almost have to become an amateur psychologist, really honing in on the emotional reasons behind their real estate transaction.

Taking time upfront not only gives you valuable insight into your client, but it is the first impression your clients have that you truly care about them, and that this isn’t just another commission check for you. This goes miles in helping them feel comfortable enough to rely on your guidance.

Knowing who your client is on a deep level will help you navigate the transition ups and downs, allowing you to anticipate the best way to handle it.

SPOT POTENTIAL PROBLEMS AND PROVIDE SOLUTIONS Having insight into your client’s per-sonality type will come in handy when you anticipate an upcoming snag in the transaction. Most people find the process to be stressful even under the best of circumstances. One of the best rules of thumb is to always provide the solutions to anticipated problems when you present them to the client.

This should be the case even when the problem isn’t on you. Anything that can ruin a client’s overall experience can reflect poorly on you, whether you deserve it or not. This is a business philosophy called “zero risk”. You don’t want to take any chances with having an unsatisfied customer.

This is where your experience in the business pays off. You’ve probably seen most things and can easily anticipate problems that are Top Agent Magazine

likely to delay the process. Remember you are in charge. You are the expert. And, remember, part of avoiding potential problems is making sure your client knows what to expect upfront, always communicate openly and honestly.

Telling people what they want to hear and knowing you can’t deliver it, is destined to fail, and will always reflect poorly on you.

FIND WAYS TO EXCEED EXPECTATIONS Recognizing ways to exceed a cus-tomer’s needs is just as important as looking out for potential problems, when it comes to creating an exceptional experience. Have a vetted list of trusted service providers. Be hands on.

There are Realtors® who are out there helping clients pack, mowing lawns, and picking kids up from school. They are there for a client in ways that are unexpected. Having one thing taken off your plate during a stressful period in your life can feel like a lifesaver and is not soon forgotten. It is those “little” things that will turn a client into a lifelong advocate for your business.

TAKE IN FEEDBACK A good service provider is always trying to do better. Many Realtors® have clients fill out surveys after the transaction is over. This serves two purposes. It helps you become better at your job and it shows your clients that you care about them and their opinions. You can also use social media to get feedback via analytics and interactions. All of this information can then be used to create better customer experiences in the future. After all, this is a customer service industry. Treat it like one and you’re bound to succeed.

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Welcome Home:

Working with Relocators in Transition People stage moves for all sorts of reasons.

From the joyous and pre-planned, to the unfortunate and unexpected, new chapters begin with the help of an agent. When you’re working with buyers from a different region, state, or country, the typical complications of a transaction can be compounded. So, what’s a savvy agent to do?

For starters, envision the big picture. Relocators have extra obstacles between them and 6

their dream home. They don’t necessarily know which neighborhoods are ideal for their lifestyle, what they should budget for utilities, what type of homeowner’s insurance is ideal, or how they can tour, let alone close, on a house from afar. All in all, it’s a tall order, but if you can manage a relocation transaction successfully, you could tap into a sizable pool of clientele. Think of it this way: if you’re the shining star of a relocator’s moving process, their word-of-mouth praise could be

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exponential. Likewise, a winning reputation within that client’s corporate sphere could lead to lucrative, stable referrals and partnerships for years to come. Here are a few key ways to help clients navigate the relocation process with minimal stress and maximum results.

Create a full-scale timeline for you and your client that makes expectations clear.

Moving is already one of life’s biggest stressors, but relocations have a dozen more moving parts that your average deal. Consider creating a master-plan of sorts to help you and your client visualize the steps required to achieve success in the midst of a relocation.

Even from afar, your client will be able to refer to the roadmap you’ve set. Likewise, this makes sure you and your client are on the same page regarding expectations, timelines, and checklists. Assemble an articulated, overarching gameplan also helps demystify the process and lower stress. Instead of clients wondering what’s next, what’s needed, who to call, and when to be ready—handy guidelines of your own devising will be at their fingertips.

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Attune your communication style so that nothing goes overlooked or miscommunicated.

Establish early on how your client prefers to communicate and which methods should be excluded. Also, make sure to outline what timeframes are ideal to communicate in, and how often they expect to hear from you with status updates or follow-ups. Some clients might prefer a more hands-off approach that lets you manage most details behind the scenes with updates only when progress is made. Most clients in the midst of a serious relocation, however, will prefer to be in touch more frequently. Customizing is key. If they prefer text messages and emails over calls, that’s a helpful detail to know from the outset. If they prefer face-to-face video chats or can only speak after business hours—those are also key parameters to work within. The less mystery and hassle, the better.

Be a local resource with vetted recommendations and vendors on-hand.

Relocating homeowners may not know the best neighborhoods and their amenities, or where the best school districts are, which areas are high-traffic, or where their dollar might stretch a little further. Identifying your clients’ goals can help narrow this field, but you’ll also want to be careful not to overwhelm them with information. After all, they’re taking on a huge life transition and making a move as an outsider. You’ll want to serve as a onestop-shop who can remove some steps and stress from their organizational obligations.

Have a contractor who can get a head-start on home projects while clients make the move?

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Excellent. Or, perhaps you can provide an out-of-state agent referral so that clients can sell their existing property in a timeline that works in conjunction with their new purchase. Make yourself a community expert and a connector, and you’ve won a client— and their referrals—for much longer than a single transaction.

Think outside the box when weighing variables.

Relocations aren’t your typical transaction.

You’ll need to do a bit more planning to avoid pitfalls along the way. For instance, have you considered how you’ll tour homes with clients if they live hundreds of miles away?

Are there time zone differences to factor in?

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If clients are relocating from another country, are there any special visa or naturalization considerations? How will their belongings travel? Are there pets to relocate? There are plenty of questions to ask and plan for, but the key is to be communicative and thorough up front. The more information and planning time you have, the smoother the transition will go.

There are certified real estate agent designations you can pursue that set you apart for your experience when it comes to relocations, but in lieu of those—arm yourself with the planning details and methods that will make your client a raving fan. In the process, you’ll up your game, create a happy client, and hopefully field similar business for years to come.

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MATTHEW J. JOOST

GRI, CREM, RENE, MRP, CRS, SRES, CNE, SRS

Top Agent Magazine

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Top Agent Matthew Joost is the Owner and Broker of RE/MAX Realty of Defiance Inc., managing a team of nine agents in northwest Ohio.

An entrepreneurial enthusiasm and a dedication to real estate runs in Matthew Joost’s family. A lifelong resident of Defiance, Ohio, Matthew learned the business from his father, Brent Joost, who founded the company, RE/MAX Realty of Defiance Inc. with his business partner Ken Ludwig. After college, Matthew entered the family business. In 2002, he earned his license, becoming one of the youngest Realtors in the area at the time and earning a stellar reputation for his skills and service. “I had deep ties in the community, I was involved in a lot of The Crescent-News volunteer work, and I quickly developed client-centered practices to show my clients that I truly cared about their goals,” Matthew says. Matthew has the

Business

Joost earns CRS designation Matt Joost, Defiance, has been awarded the Certified Residential Specialist (CRS) designation by the Residential Real Estate Council, the largest notfor-profit affiliate of the National Association of Realtors.

Realtors who receive the CRS designation have completed advanced professional training and demonstrated outstanding professional achievement in residential real estate. Only 3% of realtors nationwide have earned the credential.

CRS designees subscribe to the strict realtor code of ethics, have been trained

10Copyright Top Agent Magazine

Google

By DEBORAH NE

Los Angeles Times (TN

For the first time computer has perfo tional task that wo impossible for a co puter to complete team from Google.

Scientists and en company’s lab in announced the mile published Wednesd MATT JOOST Nature. They said th able to finish its jo to use the latest tactics and onds — and that technologies and are spepowerful superco cialists in helping clients need 10,000 years t maximize profits and minsame task. imize costs when buying The task itself, wh or selling a home. cuting a randomly Joost is a broker with of instructions, do RE/MAX Realty of particular practical Defiance Inc. He is a memsay the achievemen ber of the Toledo Regional cant as a demonstra Association of Realtors promise of quantum and the Ohio Association William Oliver o of Realtors. the feat to the first by the Wright broth event represented, it practically accom paramount,” he wr Top Agent Magazine tary that accompani Google’s scientist achievement as the

Keller Trucking, affiliate named ‘Top Companies

ll voted in

Photo courtesy of Matt Joost

in executive Members of the Northwestern Ohio Board members also aided the center cuss pending Board of Realtors help put mulch around by helping purchase furniture for a rsonnel and the landscape of the CHP Defiance room at the center. elopment. No■ A8 In-patient Hospice Center in October. en. meetings of mission and d recreation ere cancelled to a lack of

By LISA NICELY

REGION

The Crescent-News • Sunday, May 13, 2007

Christmas for the region Local nursegift nominated twice by•• Ohio Hospital Association @cnLisaNicely

the regular lnicely@crescent-news.com il met jointly nce and budIt’s like a Christmas gift e to review

By DARLENE PRINCE for the region. roposals. prince@crescent-news.com Each year, Re/Max Realty in Defiance does Twoannominations the activity — by typically Ohio adopting Hospitala Association family — for (OHA) havea turned a friendMake Difference Day in October, thisSimon, year the ly spotlight onbut Diane staff wanted to doemersomean RN and certified thing that wouldwho haveis a gency nurse (CEN), am County muchtrauma larger impact. also the coordinaublic Safety “I wanted it to be sometor for Defiance Regional e was water thing that would benefit al roadways Medical Center more than (DRMC). just the immeand warned Simon was recently nomidiate people in Defiance,” not drive natedsaid to serve theoftrauma Matt on Joost Re/Max. on the road“The hospice committee of thecenter State helps of heriff’s office a Emergency six-county area.

I really Ohio Medical at roads near feel we are so fortunate Services Board. The comy be affected have a facility that mitteetoreviews traumalike acciys, and cauNot everyone has a dents here. and sets guidelines for to find alter24-hour facility.”

Ohio hospitals in their treatLisa Nicely/C-N Photo Joost approached the rivers are ment Northwestern of trauma victims.

Ohio Board Matt Joost of Re/Max Realty and Rhonda Leininger the National Simon was alsotonominatof Realtors get sup- of CHP Defiance In-Patient Hospice Center pose with ce is predicted as port one for of 86 personsatfor a project the a check representing funds raised to help provide e of showers center.E.On Oct. 28, Make the Albert Dyckes Health new furniture to the center in Defiance.

Wednesday aWorker Difference Day, the Care of the Year the region. group outoftothe the marketing coordinator for rooms, especially new love Award.

The went winner nt rainfall is CHP Defiance In-patient seats and single recliners, awardCHP will Defiance be chosenIn-patient at the Hospice Center and Hospice Center, to ask as well as whiteBillboards for Photo Wilson/C-N OHA worked Recognition Dinner on on the landscapabout the center’s needs, the nurses.”

June 18, in Columbus.

This ing around the center.

Diane Simon, CEN, Joost and trauma at Joost found out RN, about decided coordinator to spearaward “We is given had annually 20 yardstoof Defiance Medical has been something Regional else that was head Center, a fundraising effort nomia health care worker who nated mulch donated

by Werlor desperately needed. to getAssociation the furniture by the Ohio Hospital to and serve on Control) Ben the meets(Waste the criteria of and giving “The building is 10 years white boards censtate trauma committee that sets for thethe standards for Varner (and his crew) back to the community, rou-of trauma old now, and there treatment in are Ohio.ter.

She said the committee will Mowing the Service some things that need to “That furniture gets used tinelyBen’s going beyond call be working toward improving the survival rates of older came and helped like the fur- all the time,” Joost said. “I of duty andout overcoming theus be upgraded, in accidents. all that mulch,” persons niture in the patient rooms wanted to get good quality odds spread to succeed.

Joost said. Several organi- and in the beautiful lobby,” stuff for them. The cost for Speaking about her nomilearn other.” also helped such as tims. said Leininger. “Also, each each roomfrom was each just $1,500, he special nationzations to the Water trauma comDefiance Recreation, Simon the experi“Children have to be treat-thanks room has an information to thesaid generosity er 24th. mittee, said, “The whoSimon hauled the mulch, and ed ence she gained was invaludifferently than adults board for the patient and of Lynn Sheets of Ken’s committee is composed of infamily Goin’ Postal of Defiance. members that aftershefurniture, who provided able while working with a trauma accident,” However, that was just the leaders in trauma care explained.

10 years, needs replaced.” us the cost.to…achieve the furniture DRMC at staff immediate project, “They the are committee on limited isThis wasfacility’s something I was in theanstate.

There are 10the first Level III “Now, there was something else funds,” Joost said. “They able to use my connections 15 members and they meet looking at geriatric trauma,” Trauma designation from that was needed. really were in need of new to call on people to help by where every other month.” the American College of she said.

There are no speWhen he had reached furniture for all 12 patient with.” f you and She out said was cific guidelines for treating Surgeons (ACS). The hospito before Rhonda she Leininger, Several area residents and all the nominated as a member of older trauma victims. Sheandtal recently received organizations steppedits secto our lives. the committee, DRMC sent noted that after the commit-forward ond designation and pledgedastoa Level her to the committee’s meet- tee looked at data, it washelp.

III Trauma hospital. by ings so she would have an discovered that older people Those helped “To bewho certified, they (the riends idea of what issues were don’t do well in trauma acci-sponsor the the furniture ACS) have same quesinclude: First Federal before the committee. tions (about care) whether dents. Many of them die.

Bank, “The committee compiles you Sherwood are a LevelState III like us “A triage EMS respond1822for Spruce St., Pamunit in registry data from a data ers for older victims is beingBank, or a Gary Level Iand Trauma Welling (in honor of Defiance, Ohio 43512 bank in Columbus of all looked at more carefully,” Toledo,” she explained. ry of Scott and Sherri Welling), the trauma victims in the she said. notDerrow, huge, like a Kable“We andare Erin by state,” she said. “They then Level I Trauma hospital,” she There is also a projectExceptional Motorcar, Trithink of you. analyze the data, such as -underway Free Estimates said. But she said that every that involves aCounty Roofing, Shelby ry of what happened in an acci- - complete who gets brought in trauma plan forandpatient Christa Dawson, Friendly Service Ohio Board dent at a certain intersection the state. She said it is a 200-Northwestern from an accident is stabi- No job too big by ReMax and have there been many plus page document stillof Realtors, lized and thenRealty, checked to think of you.

Dr. Tricia No jobworked too small accidents at that place. They - being see ifJoost, they should be sent to on as newBrent Rich Vandehey by where discuss if maybe a stoplight -data II or Leveland I Trauma is them continually beinganda Level We do all family, Don and Lana f you and is needed there to prevent unit in another city such as researched and added. and all the Gorrell family, Carpet *Certified Generac Generator Technician on Staff!* Fort WayneJason or Toledo. another accident.”

Referring to the membersWholesalers, to our lives. and GIVE A CALLtreatment FOR ALL YOUR ELECTRICAL “We Eckert, try to Sam preserve of the trauma NEEDS! committee,Stephanie She saidUStrauma and that s.com “golden hour” guidelines were developed she said, ”Each specialtyChris Switzer, Jim that and is so a trauma vicby the committee in the past of the committee membersLisavaluable Weaner, for William and and Bruce tim,”Sterling she explained. for pediatric trauma vic- adds to our knowledge. WeVirginia and Debbie Guilford. em Ken’s Furniture also is providing free delivery. ______ “I was able to get more than what was needed to do the rooms – $20,800,” Joost said. The extra went Call to Schedule Your Repair Today!

Zac Shy to purchase new lobby fur10. Carolina@ N.Y. Jets Service Manager niture as well.

The furniture has been COUPON ordered and will take five weeks to be delivered. ent “It will be a nice Christmas gift,” Joost said.

Leininger said that the new furniture and white boards will be a great help 419-782-8015 to the facility and those it 1515 N. Clinton St., serves.

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Bill Wilson/C-N Photo

Defiance resident Matt Joost, a 2002 involvement in the DC Service Learning Defiance College graduate, says that his program helped form his outlook on life.

Joost puts Defiance College experience to work at home Defiance College’s Service Learning and Culture of Engagement programs usually result in thoughts of DC students and alumni making differences in places like Jamaica and New Orleans. Yet, Defiance native Matt Joost says putting his Defiance College experience to work in his home town can be just as rewarding.

Joost, a 1998 Defiance High School and 2002 Defiance College graduate earns his living as a ReMax Realtor and says his commitment and enthusiasm for selling and serving Defiance first and houses second began during his days as a Defiance College student.

For the 27-year-old Joost, a week without serving his home town is an empty week.

He is the past President of the Northwest Ohio Realtors and is presently a board member of the Defiance Area Chamber of Commerce. He also serves The Defiance United Way and will soon be a member of the Defiance Area Foundation.

“I think a person can find success right here by helping make Defiance a better place to live,” he says.

Joost, whose father Brent is also a realtor, had options to go away to college but chose Defiance College for a school and ultimately Defiance as his home.

Continues Joost, “My dad graduated from Defiance College and my grandmother (the late Lou Joost) worked there so that made the choice easier. And, in the end my grandmother handed me my college diploma.”

Joost is quick to point out that his involvement in the Defiance College Service Learning program helped form his outlook on life.

College service trips to Biloxi, Miss., Washington D.C., New York, N.Y. and Jamaica were

Biographical sketch Name: Matt Joost Born: April 18, 1980, Defiance Occupation: Realestate agent, Remax Realty Education: Defiance High School, Defiance College, bachelor’s degree in marketing and management with a minor in economics with an emphasis in leadership Family: Wife, Kierstin; daughter, Rylee, 2 Residence: Defiance Likes: Golf, reading, and water recreation Dislikes: Negative attidues Memberships: Defiance Chamber of Commerce, Ohio and National Association of Realtors, Northwest Ohio Board of Realtors, Defiance Elks Lodge and St. John’s Lutheran Church Philosophy: The Golden Rule life changing.

Each of those one week missions was centered on working on problems in those communities. Joost was so moved by a winter trip to Jamaica during his senior year that he went back in May of that year.

“Those projects made me realize that you need to give back regardless of where you’re at,” he says.

“The good things that have happened to me professionally are just as rewarding here as if they had happened in a bigger market,” he says proudly.

Joost is quick to point out that seeing the plights of others on those trips helped him decide to stay in Defiance after college and to ultimately enter business with his father.

“I got a lot of static from people that said the world is a big place and that I should be out there somewhere,” he admits, “but I wanted to make a difference here and although it took a year or two to get going I’m glad I took this path.”

“Working with my dad has taught me to learn not to lose the respect we have for each other just because we work together. When we’re

at work its a different type of relationship. He not only made me earn my place but also makes me work hard to keep it. I’m closer with him now than I’ve ever been.”

Adds Joost, “Being involved in Defiance gives you a better opportunity to brag about it. The motto that its a great place to live is true.

By and large people here are honest and care about their families and that’s very important to me. If you want to belong you can.”

He’s quick to point that being part of a Defiance sized town also has built in checks and balances.

“Because everybody knows everybody here you cannot hide,” he admits, “If I make a bad deal I must still show may face around town.”

Despite his success in real estate Joost is quick to point out that his other blessings are the most important “The death of my mother (Karen) two years ago and grandmother recently made me realize what is really important,” he says. “I realize that its important to take care of the things that I have now. “ And Defiance is one of those.

11 Copyright Top Agent Magazine

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REGION & STATE

■ A8

The Crescent-News • Friday, September 9, 2011

Young community leaders honored for their work Individuals given the 10 Under 40 award during chamber banquet nicely@crescent-news.com

Ten individuals younger than 40 were honored for their leadership skills in the Defiance area during the Defiance Area Chamber of Commerce’s awards banquet on Thursday.

“This program (10 Under 40) is to recognize individuals under 40,” said Isaac Lee, president of the chamber. “We had quite a few nominations. This program recognizes individuals who have accomplished business achievements, but also have been active in the community.”

The 10 Under 40 program recognizes young community leaders under the age of 40 that work or live in the Defiance area. The program itself is sponsored by the Defiance Area Chamber of Commerce and The Crescent-News.

The 10 individuals honored included: Matt Joost of Re/Max Realty, Sara Schuette of ProMedica Defiance Regional Hospital,

Amy Daeger of First Federal Bank, Amy Zeller of Rental Market, Tyson Stuckey of Schultz, Huber & Associates, Laura Kline of The State Bank and Trust Co., Lisa Becher of Beilharz Consulting and Putt Putt Golf & Games, Jeremy Otte of the Hubbard Co., Jeff Rohdy of ProMedica Defiance Regional Hospital and Michelle Stahl of The Crescent-News Paulding County Library.

Selection of winners was made by a committee comprised of past leadership award winners.

Gary Cates, chairman of the chamber board, said those individuals in the 10 Under 40 are the future of the community.

“You were honored for your service to the community and talents you bring to your businesses,” Cates said.

“The future of the community is in your hands.

I challenge you to stay The Defiance Area Chamber of Commerce and The involved and get your friends involved. We need Crescent-News sponsored the 10 Under 40 program, which honors individuals younger than 40 that are your leadership into the leaders in the community. The 10 Under 40 winners future.”

The Crescent-News • Sunday, August 23, 2009

www.crescent-news.com

Sunday, August 23, 2009 ▼

By LISA NICELY

HEALTH: Four DRMC employees recognized for working in health care for 40 years. | C2

Section

YOU DOCS: Diabetes may be the real reason that you have no energy. | C2

Lisa Nicely/C-N Photo

were, front row, from left: Jeremy Otte, Amy Zeller, Amy Daeger and Michelle Stahl. Back row, from left: Matt Joost, Jeff Rohdy, Sara Schuette, Laura Kline and Tyson Stuckey. Not pictured is Lisa Becher.

Rath Builder’s Supply plan and provide servicesFAMILIES BUSINESSES experience, the knowledge, and with theFrom driving passion wasPage incorporated in 1986. that support citizens C1 From Page A7 disabilities.” Today it pro- The business was purand delivering hot tubs is what for helping others delivering results.

April 1971 at 508 Fifth St. by vides services in more chased from Fort Defiance

NEWS

>ÃÃ v

“He came back here with some a lot of weight off my shoulgood ideas. I think that helped ders.”

Sunday, August 23, 2009 The Crescent-News him succeed,” Markwww.crescent-news.com said.

Another Defiance area family HEALTH: Four father/son DRMC employees recognized workAnother duoforwho business is Moats Ford, which Section and soon the small knit than 30 counties includingweConstruction ing in health care for 40 years. | C2 do,” Pam said.

“It’s busier and Supply works together is Matt andas much has been owned by the Moats ple who have lost and crochet shop outgrew Defiance. Among its ser-in the of the Inc. summer by sistersbecause Barb Rath, YOU DOCS: Diabetes may be the real reason that you as|of $18,000.

Brent Joost Remax Realty of family since 1916. The business no energy.

C2 its space as more needle- vices are home health care,pools.

SaraWorking Varner with and hot Jenny tubs Five members of the Dawson family of Defiance run Defiance Water Recreation. From left: Kirkhave “We are(standing), seeing the and StephaniBrent Stewart, andJoost Shelby Bob andin Pam Dawson.

Defiance. started was founded in Sherwood by work lines were added.

Now the sole owner and Broker of the business, Horvath.

In 1998, the year is transportation, moneyand getting ready for next attorney general’sKen office the / Ê« >ViÊ> The shop then moved to management, advocacy business relocated from the business with partner Edwin Moats and is currently what goes on in the winter.

From tip of the iceberg,” DeWine 514 Fifth St. In 1976, Janet and Jackson Avenue to 07482 more.

1986 “Most and hispeople son, who run KOVAC

by Wes Moats and his father, Matthew manages a team of nine agents while he “But by that Ludwig time, theinsaid.

By MARC March to October we are full Hitchcock became partin Defiance. Rath Two area•businesses TheaCrescent-News Sunday, were AugustOhio 23, 66 2009 NEWS C-N Capital Bureau money to was long Matt, gone,”joined he have the abusiness as a Mark.

Moats Ford moved scam committed ner and the shop doubled Builder’s deals largely for 30 years ofspeed.” said.

“To make a long story also works with his honored own client base.

Dedicated to his realtor in 2002.

Defiance in 1971 and currently against them never call ...

COLUMBUS — Joe its floor space to accom- service — Defiance Water Another with masonry Defiance-area family short, I lost $6,200 “Growing in prin- Some “He camesatellite back here with some a lot of weight off products, my shouloperates in it at all. up, never I wasreport always was takinga an after- office modate matting, framing Recreation and Foods forwho fireplaces and landscapworks together includes PattonBygood cipalhelped money plus fees of Some are too embarrassed professional growth, Matthew has earned many desideas.

I think that ders.”

JARED ORZOLEK Sherwood. and counted cross dad on showing noon nap at his Columbus- $335, for a total offollowing From stitch.

Page C1Living. ingSauer materials.

The retail of $6,535.” my Tom and his son, him succeed,” Mark to report it.”

Defiance areaTim, family It was among the half area home earlier this on Saturday and Sunday,” Matt “Ever Iyear was asaid. little boy businessSpecialist, is managed by Defiance Water Another rom realsince estate to beverage distribution to outdoor recre-I and delivering hot tubs is what Patton spoke Thursday ignations.

Hefirst is a Recreation Certified Residential City Beverage Co. ation, Defiance-area families work together in a wide range DeWine urged residents dozen shops in the country when he received a frantic Another father/son duo who business is Moats Ford, which was start- Todd Melia. The company of business fields. said.

“I knew I wanted to be an knew what I wanted to do,” said during a press conference we do,” Pam said.

“It’s busier The father/son real estate duo of Matt and Brent Joost to be suspicious of peoThe elder Sauer workto offer mail order service ed in 1981 by Bob andhas phone works call. isbeen certified as abystarted minority together is Matt and owned the Moats three generations to of thesell Dawson family who run a entrepreneur I always likedfor Wes.and “Itheandwanted cars like with Attorney General ple and a asCertified Real Estate Mentor, aingMRP (Military in the summer because of the pool on spa business are just some of the many local famicalling and asking well, doubling its sales at City 1969, and The Brent person the other business, women-owned Pam Dawson.

Originallyfamily Joost Remax Realty of sinceBeverage 1916.

Theinbusiness lies who work of together in various industries.

Mike DeWine, drawing real estate.” my dad.

I enjoy meeting people. money to be wired to them.

Others include Tomclaimed and Tim Sauer, who spent years working as a pools.

Working withnext hot to tubs over a two-year period.

In located end offather the line to business and disadvanNewman’swas joined Phil Haog in owning the and son team at City BeverageJoost Co. and Mark and Wes Moats, Defiance.

Brent started founded in Sherwood by attention to what’sMatt being Relocation Professional), a istoSenior Estate It’s nice toautomotive never have the same hasHe since purchased said Ohioans 50 should 1995, Fifth Stitch moved run the Moats Ford dealership. be hiswho grandnephew, who and getting ready for next year taged Real business and sells to Carryout, itand moved itscompany in 1990.

Three generations of the Dawson familypartner work at Defiance Ken Water / Ê« >ViÊ> Ê>`ÊV Ì>VÌÊÕÃÊ>Ì°°° the “grandparent Moats and is currentlyhad been the business with the identities of the to its current what location at oncurrent kind day twice.”

Recreation on of Ralston Avenue.

The business founded in the 1970s percent of verify the Remax firm from to town not too wascalled highway and underground locationFrom at OhioEdwin goes in the winter.

by Robert and Pam Dawson as a excavating and concrete business and Tom later became sole owner scam” in which crooks call Ludwig in 1986 andin 1982. his son, runcontractors byhonored Wes Moats and his Specialist, others.

He was with callers, asking questions 300 Clinton St.among with even many to visiting the swimming pool business long transformed before Ohio throughout the father, 15 and his claimfather and the pair continue When Wes’ great-grandfaMarch to October weChristy are fullRoad inof the 00150 AD10680799 18050 H The Dawson’s have since sold the business tounsuspecting daughter, Stephani people company and worked more retail space. Today, 1994. Now in its secondMark. that only a family member Matt, joined business asthe agrandThe caller Stewart, Kirk, andthe son, Shelby.

Three of the founder’s stateMoats and toFord othermoved govern-to State University. to work at selling homes andPROMOTIONS therson-in-law, founded the business, speed.” children also work for the business, Pam said. ing to be a family member with his County son before this Stitch offers a wide a Fifth Four Under Forty Award Defiance for could answer. said he had been arrested in for mental agencies. generation of in ownership, “It’s rewarding in that you are all working one goal — to make a realtor in 2002.

Defiance in 1971 andretiring currently properties in the Defiance area.

Ford Model T was the model of profit and to honor your customers,” Pam said.

“In our family, we pretty in trouble in some far-off Another family selection of domestic and Defiance-area “Ask them a birth -date,” Classifieds year.Re/Max Texas much for“Growing drunken driving Realty Defiance Water Recreationoperates have the same goals. At times, you wish you could come home a satellite officeof up, I was always choice; now Fusions, Focuses and not take work home with you.”

“It’s niceDeWine to worksaid. with“Ask my son locale. imported yarns, patterns, who works together includes them his success, achievements, and contributions thefullinwithand needed thousands ofnorthwest Defiance, a fullto service builds custom inground Defiance Water Recreation services six Ohio counties and Tim, 32, began working Sherwood. following my dad on showing Mat has a store in Wauseon in addition to the main store in Defiance.

Both The resulting transact and and Escapes are Ford models and watch him grow professionaccessories and instrucBren the last time they got t Joostwhen Tom Sauer and his son,pools Tim,and of aboveCity dollarsin-ground to get out of jail. brokerage realCo. estate firm,16 and residential (left family duos and above-ground pools as well as hot tubs are part of the Beverage at age to operate bus ) of Remax Realty are one on Saturday and Sunday,” Matt “Ever since I was a little boy I inesses in Defi of seve operation. tions involve wire transfers tion. ral together with you — somethat attract customers’ attention. "vv ViÊ ÕÀÃ\Ê `>Þq À `>ÞÊnÊ> ÊÌ ÊxÊ« anc ally from day to day.

We have a is dedicated to helping Forty-five minutes later, e. community.

City Beverageground Co. pools and sells hotreturned “A big part of our business is service ... opening pools, closing pools toIthe company to said often “I knew Iwire wanted toare bePage anC5 difficult what wanted do,” C.R. Hunt Inc. and tubs, chemicals, toys andknew • FAMILIES, thing9 ÕÊV> Ê« >ViÊÞ ÕÀÊ>`Ê ÛiÀÊÌ iÊ« iÊ> `ÊV >À}iÊÞ ÕÀÊ>`ÊÌ Ê >ÃÌiÀ >À`]Ê

thateach onlyother,” that child individuals buy andto sell Pattonsaid. managed tothat mutualtorespect for Mark said he that learned the The elder Sauer started workwork as vice president and gentrack, leaving Champaign Residential accessories. The companyWes. know.”

“I wanted to sell cars likemore than entrepreneur and I service always liked victims homes.

It started in 1986 $6,000 to somevalue of customer from Brentwith said.could “It’sI* i>ÃiÊ V Õ`iÊÞ ÕÀÊ« iÊ Õ LiÀÊ> `ÊL }Ê v À >Ì Êv ÀÊ>`ÃÊÃÕL nice to share at both City Beverage in 1969, and eral Services Inc. ing were means of getting their manager after college.

Potential scam victims with partners Ken Ludwig services pools and spas inmy one he didn’t know.

It noreminded real estate.” dad.

I enjoy meeting people. ideas from one generation to his father, Paul, who joined Phil Haog in owning the recognized for 35 years money back. can contact the attorney and Brent Joosthave and to was 10 counties and offers pro-It’s “It was anever good way keep wasn’t until the next day With his professionalism, unmatched ethical approach, nice to the same Matt has since purchased 50 another.” employees to quickly provide of services to the commu-in 1990. company DeWine saidFrom his members of the Dawson family of Defiance Water Recreation. left: Kirk office and Stephani Stewart, and Shelby office (standing), Bob Pam Dawson. located at I516 general’s atand800-282fessional care for commer-busy thatFivePatton realized he was run Defiance when wasClinton not in St. sports. kind of day twice.” percent of the Remax firm from nity. service customers drove Both Joosts areorgraduates haswho fielded about 100 comIn 2005, it is moved tosurcur- a the victim 0515 online atofwww. cial andsole residential pools Tom later became owner of afor telephone and unwavering dedication to his clients, it no ItWhen was aWes’ good way toitslearn his father and the pair continue great-grandfaClifford Hunt started 50 Happy Adsand are life55 Notices~ Elai plaints this year from peoup to buy gas from the dealerrent and expanded location ohioattorneygeneral.gov. and and spas.worked Defiance College of the company good workS.ethic,” TimAve. saidthe ofscam. to work at selling homes and his painting career in founded the business, at 1401 Jefferson Foods for Living, atther ship. long residents of Defiance.

Matt with his son before retiring this prise that the majority of Matthew’s business stems hisInearly spent working From y 1958. The business’ work 1770 S. Jefferson Ave. inFord 2008,years Matt Joost joined properties the Defiance Model T was the model of and his wife, Kierstin, have two 29thTom “The firstinthing is alwaysarea. takAugust year. includes painting schools, Defiance, specializes inchoice; forhis thefather family “There is asbusiness. co-owner/ now Fusions, Focuses “It’s nice to work with my son New Firekeepers Casino children, Rylee, 4, and Casen, ing care of the customer,” Mark from clients and referrals.

“I live by the Golden Don & 32, began working with office repeat buildings,Tim, churchco-partner.

Currently the to get and watch him grow professionhealthy foods especiallyand always that extra incentive Battle Creek MI Gran Escapes are Ford models would said, adding that Wes worked at 2, and Matt indicated he es, factories City and Beverage many organic By JARED ORZOLEK Co. atitems. age 16They andofferthefirm’s eight Because full-time it’s realyour Call Sharon 419-398-2111 job done.

Greatthat attract customers’ attention. ally day to day.

We have a Rule,” Matthew says.

“This business is all about the other facilities.

In 1976, enjoy watching his children step a carfrom dealership in Barrington, Pick up Defiance - Bryan lenders and two various health to foods, diet, estate returned to the company rom real estate to beverage distribution to outdoor recrename, youhe want to make mutual for each other,” Mark said that learned the Hunt formed his com- herb and vitamin prod-family ation, respect Defiance-area families work together in a wide range administrative assistants into the family business.

Ill., before coming to work at the work as vice president andthem gen- know of business fields. thelead family proud.” way treat I make that theyservice arerealfrom Brent pany you and has had others. up to ucts.

The father/son real estate duo of to Matt and Brent Joost said.

“It’s nice share ofthe customer Defiance area It is a member ofvalue family business.

R & R Bus and the three generations of the Dawson family who run a eral manager afterNational college. Products 57 employees working for the Sauer now works as vice and spa one business are just some of the many local famiestate market inwho number of ideas pool from generation toare hisTim father, Paul, reminded lies who together in various industries. gullies.

WAUSEON —work Grassed waterways was a good way tointerest keep 55 him. In 1982, the company important.

I“It show genuine their goals and Others include Tom and Tim Sauer, who spent years working as a Tours president and general manager transactions and volume Association, which pro-in another.” employees to quickly providean important father and son team at City Co. and Mark and Wes Moats, — If gullies form, fill, reshape and reseed. part ofBeverage a farm’s overall soil New England Foliage Tour • expanded to install busy epoxy when I motes was notnatural in sports. eachcompany, year.customers productsservice who run the Moats Ford automotive dealership. of the which hasdrove been for who Both Joosts are graduates of 419-337-9217 conservation plan, but producers and Contact the Fulton SWCD at Sept Three generations of the Dawson family work at Defiance Water 30th - Oct 6th $925ppdl. floor systems and liquid demonstrate thata on I’mforway not there toup make athesale.”

In fact Re/Max franhealthy lifestyles.

The It was good tojust learn a Recreation on Ralston Avenue. The business was founded in the 1970s sold a Fostoria-based beer landowners ~ Elaine Knippon~ grassBranson Christmas •Prop Nov species to have to aswork atandmaintaining by Robert and Pam Dawson a excavating concrete to to buy gas from the dealerDefiance College and are business life-and for recommendations rubber roof coating chise was honored

by J.D. company also offers transformed to the swimming pool business in 1982.

13th - 17th - 7 shows $650pp. good work ethic,” Tim said of work-distributor Stop Pa plant. cannot their function, but will remain inthem or Thethey Dawson’s have since soldfulfill the business to daughter, Stephani ship. metal buildings. long residents of Defiance.

Matt Glenn Miller Orchestra • Pr Power and Associates for shops where individuals Stewart, son-in-law, Kirk, and son, Shelby. Three of the founder’s grandFor earlyin years spent working From your Children-grassesOct — Fertilize cool-season regularly according to work Fulton County Soil and children also for the business, Pam said.

22 $75. "Grandma C.R. Hunt his works having thething “highest over- takcan learn about healthDefiance.

“The first is always and histhe two “It’s rewarding inwife, that you areKierstin, all working for onehave goal — to make a have a lo Tom &30-40 Pam pounds Kime at a rate of of nitrogen per Water Conservation District (SWCD).

Cancels Christmas" • for the and familyfood business.

“There is profit and to honor your customers,” Pam said.

“In our family, we pretty and around Defiance The younger Sauer worked all satisfaction for home issues. coming children, Rylee, and Casen, care of the customer,” MarkGrassed much have the same goals.

At times, 4, wish you could come home Don & Dianne Knipp and mid-March.

Cornwell's Turkeyville, November waterways areyou permanent strips acre between that extra incentive get ofing and not take work home with you.” travels up to always a 100-mile $1/per sellers and home buyers Celebrating 25toyears in theadding beer industry in ofatgrass & 30th, $75.

Mark (left) and Wes of Moats represent third and four Grandchildren generation of a family automotive business.

Recreation services northwest OhioFord counties and theMany 2,Defiance andWaterMatt indicated he would said, that Weswhile worked producers fertilize grassedNov. waterseeded in areas ofsixMoats cropland where Copyright Agent Magazine Matt and Bren a store in Wauseon in addition to the main store in Defiance. Both radius for business. the Top jobHunt done.

Because it’s your year! Le among national serservice were: Financialcollege t Joost (left) Call 419-445-1252 familyGreat-Grandchildren and credits time spentwater has of Remax Rea wheat. in-ground above-ground pools as wellor aschildren hotflows tubs are partoff ofstep the a duos to opethey ways when top-dress eitherandwatching concentrates car dealership in full Barrington, enjoy his rate busiAgent are one of seve 12his family Top nesses in Defi ltyMagazine and — wife, from u operation. ral vice realfor estate firms.”

The Systems,aworking ance. family name,Forms you want&to make “A big part of our business is service ... opening pools, closing pools other to businesses — Mow periodically, but don’t mow service field. into the family business.

Ill., before coming work at the p Janet; daughter, Julie; and College-Bound StuNorthtowne Mall mer- company is proud to serve • FAMILIES, Page C5 the family proud.” birds is between April 20-July 15 when with helping himand improve CityThe overall purpose of the waterway dents! Get great used son-in-law, Bruce Ryan chants, Rath Buildersfamily Call E business. its community, supTim Sauer now works as vice are nesting.

It’s important to mow grass to carry runoff water from a field. furniture at super prices — continue to work in the Supply Inc., Re/MaxBeverage. ports many area organiza877 55encourages Notices the formation of The grass prevents the water from form- because it president and general manager

FAMILIES

▼

‘Grandparent scam’ hits Ohio Callers claim to be relative, need money wired to them immediately Defiance-area families are working together

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orzolek@crescent-news.com

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Defiance-area families are working together

~~~~~~~

Grassed waterways need maintained Happy 90th Important for soil conservation plans on area farms

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orzolek@crescent-news.com

Birthday Grandma

~~~~~~~~

~~~

CONGRATULATIONS! Matthew Joost of Re/Max Realty of Defiance, Inc. Nominated and Accepted as American Institute of Real Estate Professionals™

10 Best in Ohio for Customer Satisfaction The American Institute of Real Estate Agents (AIOREP) has recognized the exceptional performance of Ohio’s Real Estate Agent, Matthew J. Joost, as 10 Best Real Estate Agents for Client Satisfaction.

This is the fourth year Matthew has received this award.

AIOREP is a third-party organization that publishes an annual list of the Top 10 Real Estate Agents in each state. Agents who are selected must pass a rigorous selection process, based on client and/or peer nominations, thorough research, and AIOREP’s independent evaluation.

One of the most significant aspects of the selection process involves agents’ relationships and reputation among his or her clients. AIOREP places the utmost emphasis on selecting agents who have achieved significant success in the field of Real Estate without sacrificing the service and support they provide. Selection criteria therefore focus on agents who demonstrate the highest standards of Client Satisfaction. Congratulations, Matthew J. Joost!

“I am humbled and honored to be ranked in Ohio’s top residential real estate agents report,” said Joost. “It represents the hard work and dedication to detail that I strive to provide to each of my clients.”

To get top per formance Call Matthew at 419-438-0790 for all your real estate needs.

Business

Saturday-Sunday, November 21-22, 2020 The Crescent-News1401 S. Jefferson

(419) 784-3029 www.remax.com Re/Max Realty of Defiance, Inc.

Matthew’s customer-centered approach extends to how he keeps in touch with his clients long past closing, and how he markets every property. Leveraging social media, direct mail, and his own professional network to market his properties, Matthew has created specialized campaigns for each of his listings. Matthew has built remarkable success with his approach: last year, he was involved in ninety transaction sides, representing almost $15 million in sales volume.

For Matthew, it is not his impressive sales figcourtesy of Spangler Candy Co. ures that offers the greatest reward,Photobut rather the knowledge that he has played a significant role in his clients’ lives. “There is nothing more gratifying than helping someone through a life transition, and seeingBRYAN how — happy they are,” Matthew says.

“That’s Nestle sold Bit-O-Honey to are Spangler hopeful Congress will

www.crescent-news.com

UPCOMING ECONOMIC REPORTS: Business inventories. | Tuesday Housing starts. | Thursday Consumer sentiment. | Friday

D Section

Realtors earn national certification RE/MAX Realty of Defiance has announced that Matt Joost and Kierstin Joost have completed the real estate industry’s most comprehensive new home sales course to earn national certification as a “Certified M. Joost New Home Specialist” and “Residential Construction Certification”.

With this certification the two local realtors join a group dedicated to providing the highest level of professionalism and service to builders and new home buyers.

This training covered architectural design and planning, blueprint reading, topography, building site design, evaluating quality construction, materials, methods, construction terminology schedul-

K. Joost

ing. This provides them with the tools needed to professionally assist anyone interested in a brand new or existing home. Completion of the Certified New Home Specialist training involves a total of more than 22 hours of specialized course work and successful completion of the CNHS certifi-

cation test.

Completion of the Residential Construction Certification training involves more than 10 hours of specialized interactive course work and successful completion of RCC certification test.

For additional information on new construction, contact Matt Joost or Kierstin Joost at 419-784-3029.

Spangler Candy Company acquires Bit-O-Honey brand Shop the Square returns to downtown Paulding

Top

Candy Company has announced the acquisition of Bit-O-Honey, a candy brand as storied as the company’s famous Dum-Dums Agent Magazine lollipop brand.

“Bit-O-Honey is a perfect addition to the Spangler family of brands,” said

Pearson’s Candy Company of Saint Paul, Minn., which has now sold the brand to Spangler.

Spangler eventually hopes to manufacture the Bit-O-Honey brand at its West Campus location, the former location of ARO

resolve this issue as it is a factor in determining whether Spangler can move the Bit-O-Honey brand to Bryan.”

“Some improvements have been made to the Spangler West Campus, but there is still a lot of work to

PAULDING — Shop the Square is and United Way of Paulding County.

Copyright Top Agent Magazine There, you can also pick up your shopper back this holiday season in downtown Paulding. The Paulding Chamber of booklet that includes a map of downtown 13 Commerce is encouraging people to shop with vendor locations and descriptions. local this holiday season by shopping The booklet will also include coupons the square and buying local from other and ads from local businesses. The first small businesses. Shop the Square will 25 people to stop and grab a bag on each

what makes this job special. You’re changing someone’s life. You’re changing where they’re going home to every night.”

Dedicated to his hometown community, Matthew has been involved with the Board of Directors for the Chamber of Commerce, served as the President for his local Board of Realtors, volunteered for the New Home Development Board, and has fundraised over $25,000 for the local hospice in-patient facility. “When you give to a good cause, things come back threefold. I live by that,” Matthew says. When Matthew is

not busy helping clients or giving back his time, he loves to spend time with his wife, who was his college sweetheart, and to attend his kids’ athletic events. He also enjoys exercise, trips to their lake house, and outdoor activities.

For the future, Matthew has no plans to slow down.

“I want to pass on the legacy my father taught me, to mentor newer agents, and to keep the job of a Realtor to a high standard of professionalism,” Matthew says.

“I’ve had a great twenty years, and I’m looking forward to twenty more.”

For more information about Matthew Joost, please call 419-438-0790, email mattjoost@remax.net, visit remax.com or zillow.com/profile/Defiance-Real-Estate.

You can also check out his YouTube here: youtu.be/6euS5dByycE www.

www.

https://

Copyright Top Agent Magazine 14

Top Agent Magazine

3 Easy At-Home DIY Projects to Increase Property Value Most homeowners have a lengthy list of chores and bit projects they intend to accomplish around the house. Oftentimes, those to-do items are completed piecemeal over a long stretch of time, or else sometimes not at all. However, when it comes time to prepare a home for market, all those tasks begin to pile-up and overwhelm. The Top Agent Magazine

list of things to do before the photographer comes or the first open house is held might seem endless, but not if you tackle just a few things here and there as you go. These sorts of projects—easy, DIY, at-home tasks you can accomplish in a few hours or less, with tools you most likely have on hand— go a long way with marginal effort.

Top Agent Magazine ®

15

Complete a quick rehab of closets and storage areas Many agents advise clients to declutter and depersonalize their spaces ahead of professional photography and home showings. The idea is to provide prospective buyers with a neutral palette. Not only does this allow them to imagine their own lives unfolding within those four walls, but it also helps make a home’s square footage stand out. One way to add visual space to your home without calling in the contractor is to declutter common storage areas and closets. When buyers can get a complete look at a closet’s capacity, or a pantry’s depth, or the garage’s full functional potential, they get a better sense of a home’s potential and thus, its value.

In that vein, consider decluttering and cleaning your high-traffic storage spaces: the garage, pantries, closets, attics, and basements. Besides, organizing and discarding unwanted items help you prep for a move anyway, while giving potential buyers a peak at how spacious your home really is.

Add easy curb appeal with a bit of sweat equity Sure, curb appeal can arrive in the form of a new mailbox, pathway lighting, or updated house numbers, but it can also come cheaper than that. Curb extends to the upkeep of your lawn, landscaping, and home’s façade, and there are plenty of ways 16

Top Agent Magazine ®

Top Agent Magazine

you can give these zones a refresh without spending anything but time. Keeping your front and back yard green and uniform adds a lux layer to exterior square footage.

Likewise, polishing the outside of your windows, trimming hedges, and sweeping the walkway can make a tidy and wellcared for first impression. There are other measures you can take too. Planting wildflower seeds in empty beds, or collecting some landscaping rocks to frame mulched areas can add a bit of character to your residence. Repainting the front door, ensuring trees are trimmed, and keeping back patios Top Agent Magazine

neat and uncluttered also underscore a home at its finest, which is ripe for buyers to snatch up.

Transform tiled spaces into sparkling clean surfaces.

Bathrooms and kitchens are where sellers can stand to add plenty of value in the process of selling a home. While pricey renovations might be out of the question for some, there are still affordable and time-effective ways you can transform for these spaces for the better. Cleaning,

Top Agent Magazine ®

17

bleaching, or redoing your tile grout—in either kitchens, bathrooms, or other tiled spaces—can give these high-trafficked areas a new lease on life. Ensuring windows, mirrors, stainless steel appliances and backsplashes are streak-free and polished also demonstrate to buyers that your home is well-cared for and practically move-in ready. Sometimes, the devil is in the details. You might consider relining drawers, changing out knobs and fixtures,

18

or else decluttering cabinets and shelves for a fresher look.

No matter the challenges ahead as you prepare your home for sale, completing a few small tasks every weekend or so can put you miles ahead of the competition.

Without spending a dime, you can add serious value to your home’s bottom line, setting you up for success as you begin your own home-shopping adventure.

Top Agent Magazine ®

Top Agent Magazine

JENNIFER CARLSON For many years, Jennifer Carlson enjoyed her career in-home health care while simultaneously harboring a latent interest in real estate. Finally, three years ago, she decided to investigate. “I always suspected real estate would be a good fit,” Jennifer says. “Now I know beyond a doubt.” Today, Jennifer is the proud leader and founder of Berkshire Hathaway’s The Jennifer Carlson Team, which now includes agent Robin Bailey, who helps with transaction coordination, paperwork, open houses, and much more. Together, they visit listings and support each other. Jennifer serves as mentor to the newer agent. “Robin’s growth has amazed and encouraged me,” Jennifer shares.

The Jennifer Carlson Team serves Northeast Ohio and has conducted sales in Ashland, Cleveland, Akron, Columbus, and as far away as Sandusky. 70% of Jennifer’s clients are referred. What brings clients back is Jennifer’s approach to transactions and client-agent relationships. She touches base three times a week and actively keeps on top of everything. “It is my job to keep clients happy, assured, and informed,” Jennifer says. “I take this role seriously and love what I do.”

Jennifer uses a database to stay in touch with past clients, preferring a mixture of mass emails and bi-annual in-person check-ins. She looks forward to the many personal, unique interactions. For example, Jennifer never forgets a pet birthday. Recently, she sent doggy treats for one such celebration. Another client lived with four beloved felines. After the closing, Jennifer gifted this client and her “family” a cat scratcher. “I don’t think I’ve ever seen anyone so happy,” Jennifer recalls with a smile. Past clients gush about her on Zillow. One couple says, “We were randomly matched

with Jennifer, and now we cannot recommend her highly enough.” Another reviewer exclaims, “She accomplished what all others had failed at.”

To market listings, Jennifer is fond of Zillow and counts Facebook as her number #1 go-to for social media. Depending on listing locations, Jennifer utilizes different marketing strategies. For example, in Ashland, a regional manufacturing hub surrounded by Ohio’s famous rolling farmlands, advertisements in the local newspaper are more generative than online ads. Berkshire Hathaway’s marketing templates are also beneficial to Jennifer. Her favorite part of her job is reaching that closing table and beholding the look of joy that crosses her clients’ faces. “They are so happy to have found their home; it’s the most rewarding feeling,” Jennifer says.

“I love people and love being able to help at such a crucial juncture in their lives.”

When Jennifer is not helping clients find their dream home, she engages in regular community involvement.

You can find her helping at her daughter Rose’s school.

Together, mother and daughter volunteer with the Humane Society of Ashland County, and they always ring in Christmas and Thanksgiving by serving feasts at the local food pantry. In her free time, Jennifer often races at her local Dragway. “Drag racing is my favorite!” she says. The family owns a cabin in Michigan and spends weekends fishing, swimming, and hiking.

For the future of her business, Jennifer plans to grow her team and mentor more agents. “I love helping clients, and I want to see even more people benefit from my passion for real estate,” Jennifer says. “My ultimate goal is to lead a full-blown, 20-person team, where everybody helps everybody.”

You can find Jennifer at: jennifercarlson@tprsold.com, 330-288-4024, and bhhsstoufferrealty.com/stouffer-realty-oh313/medina/jennifer-carlson/cid-3015174 www.

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Untangling the Bidding War: A Buyer’s & Seller’s Perspectives In a competitive marketplace, bidding wars become the norm. While this may put sellers in an excellent position to recoup on their investment, it can push buyers beyond their budgets and test their temperaments in the process. As an agent, how do you navigate both sides of the coin? After all, you want to net the best results for your client—regardless of which side of the closing table they’re on. To fortify your approach to a heated bidding war, here are a few ideas and insights to better clue you in on the perspectives of buyers and sellers alike.

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Buyer’s Perspective: Emotions Running High?

Channel it.

When the market is booming, buyers feel the pressure—especially when affordable inventory is limited. This can create stress, feelings of hopelessness, and impulsivity. As an agent, how do you channel this emotional energy into something positive? Consider asking buyers to put those anxieties and high hopes onto paper. Have buyers outline

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who they are, why they’re inspired to buy a home at this juncture in their lives, and how they see their lives unfolding once they become a homeowner (or repeat homeowner). Think of it as a letter of intent.

Buyers benefit from taking abstract fears and dreams and articulating them on paper. Likewise, this document can serve as a valuable tool during a bidding war. Letters like these can help sellers with multiple offers make a personal, emotional connection with a particular buyer.

Sellers Perspective: Manage expectations.

When multiple offers are rolling in on a property, it’s easy for sellers to get carried away. Numbers are flying, expectations are heightened, and sellers may become hypnotized by higher and higher offers and ideal outcomes. While it’s good to celebrate prime market positioning, it’s also important to maintain an even keel so that your seller’s mind is clear and they’re thinking rationally through their options.

Sometimes the highest offer isn’t necessarily the sure thing. Manage your clients’ expectations by leading by example, offering a balanced perspective, and talking them through all potential outcomes so that they don’t only hone in on the best-case scenario.

During a bidding war, tensions are running high for seller’s too, who will soon begin their next chapter in another home. Keep a cool head and remind your client to see the big picture, recognize that it’s possible for some offers to fall through, and to sit tight until the closing table has been successfully reached.

Buyer’s Perspective: How do you authentically and convincingly convey your interest?

When ten or so offers are in the mix, it can be hard to differentiate your buyer from the next. While numbers will obviously do a lot of the talking, you’d be surprised how much of a difference a 22

personal touch can make. Some popular approaches to standing out include personal letters—as mentioned above—tailored to the property. Was the property in question a family home for years? You might have clients detail their dreams of raising a family inside those walls, rather than tear the property down and rebuild something to boost the lot’s value. Including a family photo is also a good tact for personalizing letters in a bidding war. Likewise, little gifts included with your offer can speak volumes about your personality and due diligence as an agent. It may seem a little cheesy, but when sellers are looking at ten near-identical offers, those personal touches can really paint a compelling, personalized picture.

Seller’s Perspective: How powerful is cash?

Data shows that cash offers—typical of investor clientele—double the chances of having an offer accepted. This goes hand in hand with waiving a financing contingency, which also helped boost the probability of an accepted offer, according to research. Cash is king, however, since offers that aren’t completely reliant on comprehensive financing seem to minimize risk for sellers, who are already eager to see a deal go through. Cash deals also tend to go through quickly, freeing sellers up to pursue their next property and move on to new horizons. While not every buyer has the ability to operate in cash, it’s a worthwhile consideration for those in ultra-competitive markets and with liquid capital.

While the bidding process can be stressful for agents and clients alike, it’s important to remember that it’s a time of opportunity, too. If you want to make the most of it as a seller, data shows that a personal touch can endear buyers to their seller counterparts. For sellers navigating a competitive process, it’s important to keep a balanced perspective. For agents, here’s the bottom line: get creative, be resourceful, and use all the tools in your arsenal to achieve the best result for the clients you serve.

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CHRISTINE STOWELL Christine Stowell likes to say she grew up in the business. Both parents worked in real estate for 30 years. Initially, after graduating college, Christine worked at Ryan Homes, a new home corporation.

After a relocation to Toledo, she found herself adrift and unsure of her next move.

One day during a family visit, her mom offhandedly asked if Christine was working. She answered truthfully. No. “But I told them I was considering real estate,” Christine recalls. Her parents were thrilled.

Christine found herself excited also and realized that she was onto something. In 2013, she earned her license and never looked back.

Now Christine serves Cleveland’s West and South sides, and 100% of her business is referral-based. What brings her clients back? “In everything I do, I come from a place of giving,” Christian recognizes. “I never ask for the sale; I find out how I can help.” This past weekend she threw one of her signature events, a free Fall family photo session. Another upcoming event is a Holiday movie showing at a local theater. On Christmas, past clients receive champagne and ornaments. From September through January, Christine runs a strategic marketing initiative she calls a “touch” campaign. “It’s all about that personal touch,” she says. What Christine most enjoys about her profession is getting to know people. When working with a seller, she doubly relishes her role. “I do deal with a lot of challenging life situations,” she says, “like divorces and relocations, and I get to help clients surmount their obstacles. I get to be that trusted advisor they can rely on.”

Christine revels in her ability to have a thriving family life and handle volume—$14 million last year alone.

“When clients contact me, they expect and deserve a one-on-one personalized experience with a knowledgeable agent,” she says. “I take that very seriously.”

She may be a solo agent, but she relies on the expertise of handpicked loan officers, insurance agents, and lenders. “I call them my B team,” she says. “Although Top Agent Magazine

they are really my A-team. We create an atmosphere where the client feels comfortable reaching out to any of us at any time.” To market listings, Christine uses social media, paid ads, and high-traction community groups, where connection feels more natural and organic. A professional photographer and drones add flare.

When she first puts a house on the market, she lists it on Thursdays and Fridays for maximum impact and then throws an open house on that first Sunday.

Outside of work, Christine has been president of the Rocky River Chapter of Working Women Connection (a networking organization) for six years. Her two sons Jack and Joe, 5 and 2, go to catholic school, where Christine is very on the PTA. “They are my whole world,” she says. A Berea native, Christine’s friends and sphere of influence play a significant role in her family’s social life. She has been a bride’s maid 17 times. For the future of her business, Christine is evaluating and carefully considering starting a team, but she doesn’t plan on just slapping together a bunch of agents. She would have to find agents with a similar volume of connections, a similar drive to excellence, and equal passion for real estate. Someday, Christine hopes to start a training program for other Realtors® to share her keys to success.

You can reach Christine at: christine.stowell@kw.com, (440) 263-8630, and CLEhomesearch.com www.

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