NEW ENGLAND 10-11-21

NEW ENGLAND EDITION

Playing the Real Estate Matchmaker

SUCCESS-

4 QUALITIES OF

THESE 7 HABITS ARE THE REAL SECRET TO SUCCESS

EXCEPTIONAL EMPLOYEES FEATURED AGENT

EVAN PIERCE

COVER STORY

BRITTNEY ARDIZZONI

NEW ENGLAND EDITION

EVAN PIERCE If you’re planning a move to the beautiful Upper Valley region of New Hampshire 7 and Vermont, Realtor Evan Pierce has been waiting for you. His efforts over the last ten years were made with you in mind and—if you choose to work with him— he’ll be there for you for as long as you decide to stay.

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transaction is over, sending them in mation like quarterly market reports, l of things to do in the region, restaur reviews, or alerts about arts events. not only about getting them great va on their home investment—I want to to the quality of their life as a whole.”

Evan sponsors a lot of those commun “One of the special qualities of Four events that his clients enjoy. He’s a Seasons Sotheby’s International Realty served on several of Hanover’s to is that we add value to our clients’ lives committees, and has been active in before we even meet them, through our area’s youth leagues, either coaching BRITTNEY ARDIZZONI EVAN PIERCE work in supporting and shaping the comsponsoring events or providing equ munity,” Evan explains. “And we’ll remain trusted ment. When he’s not working or giving back, he enj friends and advisors once their transaction is done, golf or time on the lakes. “There are so many outd alerting them to market opportunities and putting them opportunities and new places to explore here. It’s in touch with reputable contractors for whatever house hard to find a fun way to spend a Saturday.” projects they may decide to do. Our goal is to provide a higher level of service all CONTENTS around.”

Going forward, Evan wants to continue finding n opportunities that will benefit people moving to Evan spent almost 20 years working on Wall Street Upper Valley, especially when it comes to stay before moving to Hanover in the Upper Valley with his abreast of the variety in housing choices, of wh 4) PLAYING THE REAL ESTATE 18) PROPERTIES: THE wife in 2009. Eager to begin a new career, he got his there’s a great deal.

“ThisGOOD, is a wonderful place to liv real estate license on the advice of a Sotheby’s broker, says Evan.

“I love every new chance to share it w MATCHMAKER—FOLLOW THESE THE BAD, AND THE UGLY whose company he works for now. He’s been growing someone.”

8 DATING RULES TO ENSURE YOU his business ever since, closing an average of 30-35 transactions annually, with a healthy of that MATCH YOUR CLIENT WITH THE 40 percent 22) 4 QUALITIES OF business coming from repeat clients and another 15-20 PERFECT HOME FOR THEM EXCEPTIONAL EMPLOYEES percent through referrals.

BRITTNEY ARDIZZONI It’s no mystery what keeps those clients coming back.

14) SUCCESS–THESE Evan builds a strong relationship with people right of theREAL gate, getting to know their wants and needs 7 HABITS AREoutTHE so as to figure out how to serve them best. If they are SECRET TO SUCCESS sellers, he identifies the unique features and location advantages of the property, which he then emphasizes through the professional photography, videography, floor plans, surveys, maps and trails he will provide to buyers during marketing.

If you’d like to talk to Evan about moving to the Upper Valley, contact him at 201-401-4934 “I’m always looking to give buyers and sellers alike mag@topagentmagazine.com | www.topagentmagazine.com or email evan.pierce@fourseasonssir.com something of value. I continue to do that even after the

Phone 310-734-1440 | Fax 310-734-1440

No portion of this issue may be reproduced in any manner whatsoever without prior consent of the publisher. Top Agent Magazine is published by Feature Publications GA, Inc. Although precautions are taken to ensure the accuracy of published Copyright Top Agent Magaz materials, Top Agent Magazine cannot be held responsible for opinions expressed or facts supplied by its authors.

To subscribe or change address, send inquiry to mag@topagentmagazine.com.

PublishedContact in the U.S.Robin Wilson at 847-207-1975 or email Robin@ChicagoToNorthShore.com

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Playing the Real Estate Matchmaker –

Follow These 8 Dating Rules to Ensure You Match Your Client with the Perfect Home for Them When you think a bit more about it, the ultimate goal of a real estate agent serving a client is really to match them up with the perfect house for them, almost the way a matchmaker tries to find two people that will fit well together as a couple. When people are looking for a house, they often treat the process as a quest for “the one” house that will fulfill their dreams of living in the house of their dreams. Don’t be fooled. It is always a search for “the one”, at least when it comes to helping a couple or family find a home.

When you look at your client’s search for a home in this manner, then you might begin to notice some pretty obvious similarities

between shopping for a home today and online dating. In this day and age most people live a substantial part entire lives online. People socialize with their friends on Facebook, they meet potential friends in forums and online communities, and we now even search for our perfect mate online. Shopping for a home also happens to usually start online. When they begin this search, make no mistake; they are looking for the “one.” These people then turn to you, the REALTOR® to play matchmaker for them. It is your job to wade through the pool of eligible homes (bachelors) and sort through all the ones that are too expensive, too nerdy, not cute enough, not smart enough, etc. until you find the “one.”

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It makes sense then to consult the tried and true practices in matchmaking that help those professionals find the right people for each other, and see if any of them could also apply for matching your clients with their dream home. You’ll find that these 8 dating rules may just show you the secret to matching your clients with the perfect home.

back to the store if you’re not happy with your new home. It’s best to first help your client get prequalified. This is a tangible step that shows they are ready to move on to a new home. You want to make sure they are completely over their love affair with their previous home. You can even ask them for a sign or proof that they’re ready to move on.

Who Is In and Not In Your Client’s League? Know Your Client’s Price Range:

Be Genuine, Not Superficial

When a person is looking for a mate, it is a waste of time for them to even consider those potential mates that are clearly out of their league. These people won’t even stop to give them the time of day.

In the world of real estate the idea is the same. There is no point showing your clients houses that they can’t afford and will simply lust after without having any real chance of purchasing the house. It is your job to keep your client ground in reality, and help them be realistic in terms of price when choosing their next home.

When trying to manage the many pitfalls of online dating, on inevitably goes on a date where the other person looks nothing like their picture online. That can be just as big of a problem when looking for a house. When clients show you a particular house they want to visit, ask them to name something about the house that they like other than the aesthetics. This way you can see if they are simply infatuated with the way the house looks in those pictures, or if there is a deeper interest in the home that could become a deeper connection between your client and the house.

Never Let Your Client’s First Impression of a Home Rule Their Decisions

Make Sure Your Client is Ready to Move On From Their Last Dream Home You’re job is also to make sure that your client is truly ready to move on from their previous home. This is a long term commitment, and they need to be absolutely sure they actually want to buy a new house. You can’t simply take the receipt

When your client first sees a house they have already been lusting after in their mind, they’re often so excited to finally be looking at it, especially if it does in fact look as good as it did in the pictures.

Make sure to encourage them to take some time before making such a big com-

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mitment, and don’t let their excitement push them into making a rash decision. It is your job to keep them grounded in reality. Push for your clients to do an inspection to make sure the house isn’t hiding any dark secrets. Sometimes the most charming facade can hide tons of slime and deadly mold.

Follow Your Heart (or Gut) People often laugh at and ridicule the idea of love at first sight, but when it comes to homes, the phenomenon can certainly happen. Your client may just find their perfect dream home at the very first place you take them. If you have a client that does insist this is the case, then you don’t want to try and rationalize with them or talk them out of their decision. You do, however, want to make sure you are watching out for their interest and make sure your clients take all the necessary precautions before they jump in headfirst.

See What Other People See in The Home – Do They See What Your Client Sees?

Have you come to the conclusion that your clients are being blinded by all of the twinkling windows and crystal clear water glistening in the backyard pool, and can’t see that the house they’ve fallen in love with is really just a dirty animal (maybe a pig) dressed up in nice clothes and lipstick. Ask your client if they would be willing to look at the house again with

their close friends, family, and anyone else they trust for a second opinion there to see it with them. If the house really is a dud, they’ll be able to see past any personal bias your client might have to the truth. They will be able to help your client see through the shining facade

Celebrate the Happy Union!

When a couple gets married they tend to throw a big party and celebrate their union. The same goes for the closing.

Your clients have just essentially married the house of their dreams, and now it’s time to rejoice. Congratulate them on their new union. Show your support for their new homeowner status by going to their housewarming party.

Help Your Clients Maintain Their Dream Home & Ensure a Lifetime of Happiness You can’t just disappear after the transaction is finished. Become their realtor for life by showing your clients how to maintain their dream home. Act as their resource for other professionals they may need to maintain the house such as handymen, plumbers, electricians, etc. Show them how to keep up with home maintenance so they don’t ignore problems that surface and end up with a much larger issue than they started with. Help them make sure their dream home lasts so they can live happily ever after in their home for a lifetime.

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BRITTNEY ARDIZZONI

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BRITTNEY ARDIZZONI “I offer a personal touch, and I stay connected with people even after the transaction, offering them updates on my life through social media and going to local events.”

A true people person, Brittney Ardizzoni has found her calling as a real estate agent.

She originally earned her license right out of college, but decided to continue in her retail management career due to the recession. After a life changing event 8

in 2016 and a serendipitous meeting with top producer Jill O’Shaughnessy, Brittney decided to jump back into the real estate field. “I was introduced to Jill at my mom’s salon, and she told me she was starting a team,” she explains. “That Top Agent Magazine

was before teams were a thing, so I was intrigued. She asked me to join her and the rest is history.” Jill&Co. Realty Group now consists of 29 agents, and Brittney is loving every minute of her work. “I feel like this is where I’m supposed to be, the timing was perfect.”

Serving New Hampshire and Massachusetts, the vast majority of Brittney’s business consists of repeats and referrals. Having grown up in New Hampshire, she is an expert in the region, Top Agent Magazine

and loves showing people what it has to offer. Assisting all types of clients with their real estate needs, Brittney strives to develop lasting relationships with everyone she serves. “I offer a personal touch, and I stay connected with people even after the transaction, offering them updates on my life through social media and going to local events.” Throughout the transaction, she becomes close with her buyers and sellers, guiding them on every step and alleviating stress. Taking the time to get to know them on a deeper 9

level, she is able to accomplish their goals and exceed expectations.

When it comes to her listings, she has developed a thorough marketing strategy that includes honing in on what her sellers like most about their property, offering professional photography, drone footage, open houses, and more. “I have a marketing coordinator who controls all of the social media posts, and my listings have also been featured in Haven Lifestyle Magazine.”

Brittney loves her community, and is always finding ways to give back. She

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BIO Born and raised in the beautiful State of New Hampshire and a Plymouth State University Alumni, Brittney couldn’t imagine settling in anywhere else!

even has her husband and kids involved.

“After my brother passed away, I focused heavily on programs that ensure children and parents have safe places to live with the resources they need.” She is involved with Families in Transition and participates in programs with Girls Inc. of New Hampshire and Boys and Girls Club. Every year, she and her family take part in a random act of kindness inspired

by Chaos and Kindness.

As time goes on, Brittney’s passion for what she does only strengthens. She hopes to continue abiding by her core Top Agent Magazine

This year marks 12 Years in Real Estate!

Prior to this career path though, the focus for 10 years was all about Retail Management in a Multi-Million Dollar industry. Building the Brand, Developing the people, and Driving results within the walls of the retail stores was her goal. Brittney’s passion has always been connection with people; whether it be team based, individual, collaborative etc. personal or professional. Brittney prides herself on guiding individuals in some of the biggest financial investments of their lives, and then maintaining the relationships.

Brittney married her college sweetheart in 2014 & is settled in Hooksett, NH with their two girls, two pups and kitties! She loves to be surrounded by positive energy and her home is full of it!

“As an original member of Jill&CO. Realty’s Group (team of 5 agents) in 2016. It’s remarkable to feel that I still work alongside a group of exceptional professionals that also love our clients, our team, our brand, our vision!!! ”

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values and growing her business for many years to come. By surrounding herself with like-minded team members, there’s no doubt she will achieve every-

thing she puts her mind to and more.

“Customer service is my top priority, it’s so important for me to create a great experience for my clients.”

For more information about Brittney Ardizzoni, please call 603-531-0106 or email brittney@jillandco.com

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Zachary Mourad & Samantha Sirmaian are proud to congratulate

Brittney Ardizzoni OF JILL & CO REALTY GROUP

on being featured for the state of New Hampshire in Top Agent Magazine!

SAMANTHA SIRMAIAN | NMLS#1524849 SENIOR MORTGAGE BANKER c: (978) 771-4747 ssirmaian@totalmortgage.com

ZACHARY MOURAD | NMLS#1568840 SENIOR MORTGAGE BANKER c: (973) 714-5210 zmourad@totalmortgage.com

visit us at: totalmortgage.com/locations/andover www.

75 ESSEX ST. ANDOVER, MA 01810 Branch NMLS# 1827307

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Success– These 7 Habits Are the Real Secret to Success What makes somesome people so sucWhat isisit itthatthat makes people so cessful andand others not? successful others not?Is Isthere thereaa secret secret recipe recipe one one can can follow, follow, as as easy easy as as baking baking aa cake, cake, which which will will give give them them the the strength strength to to achieve achieve their their ultimate ultimate goals goals and and have have ititall? all?

The The answer answer is is that, that,in inaamanner, manner,there thereis. is.The The trick trick is is in in how how you you think think about about success success and and what what itit means means for for you. you. Many Many people people define define success success as as achieving achieving their their personal personal goals, goals, but but could could this this be be leading leading them them to to look look atat the the world a little too narrowly? The people people that that are are truly truly successful successful in in every every aspect aspect of of 14

don’t stop stop at at simply simply achieving achieving their lives don’t their personal goals. goals. They They succeed succeedin inmany many job,job, reavenues of of their theirlife, life,including includingtheir their lationships, health, andand family just to name relationships, health, family just to a few.a few. name ultra-successful people tend It turns turnsout outthatthat ultra-successful people to have quite quite a number of things in comtend to have a number of things in mon. One One main main skill many possess common. skill seem many toseem to is high emotional intelligence, or the abilpossess is high emotional intelligence, or ity to manage your emotions so that you the ability to manage your emotions so can you staycan calm focused even even in high that stayand calm and focused in

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high stress situations. Luckily, it seems not all of them are simply born with this ability, but have many strategies they use to help them achieve higher emotional intelligence. Here are seven strategies and habits that will help you achieve success in every area of your life.

1

BE COMPOSED The first thing successful people always seem to have under control is their composure. Successful people stay calmand composed when the going gets tough and fingers start pointing. They don’t panic. The secret? They understand that in life things are always changing.It doesn’tmatter if something is bad at the moment because that will change soon enough. In this topsy turvy life all you can really do is adapt in order to stay happy and remain in control of how you react.

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BE KNOWLEDGEABLE Have you ever noticed how successful people always seem to have such awide range of knowledge and interests? Successful people do know more because they are always working to grow and learn. They strive to constantly increasetheir self-awareness. If a spare moment exists,then they will fill it with some kind of self-education. They do this because they are passionate about learning new things and ways to improve their life. Ignore the fear of being judged and ask questions, because that is the only way you can learn. Successful people don’t

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fear asking questions. They fear not asking those questions and growing stagnant.

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BE DELIBERATE It is important to think and reason before you come to a decision. Successful people don’t rush. They seek out advice from others, they think of all the aspects, and sleep on their thoughts before finally making their decision. Your gut instinct can be misleading, and lead you to make a rash decision that you will come to regret later.

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BE CERTAIN, AND SPEAK WITH CONVICTION Successful people speak with certainty.

Unless you communicate your ideas with conviction and certainty, then you will have a hard time getting people to listen to them.

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BE POSITIVE Successful people use positive body language when they are talking to draw other people in. Their tone is enthusiastic, they maintain eye contact, leaning in towards the person speaking to show interest. Successful people use it to draw those other people in. How you say something can be just as if not more important that what you say to people. Positive body language can completely alter how your speech is perceived by others, and helps to keep attention on you and what you are saying.

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BE MEMORABLE BY BE MEMORABLE BY LEAVING A STRONG LEAVING A STRONG FIRST IMPRESSION FIRST IMPRESSION You only have once to make a first impresYou only haveare oneincredibly time to make a firstas sion, and they important, impression, and they importthey are closely tiesare to incredibly positive body lanant, as You theyhave are around closely 7tied to positive guage. seconds to conbody language.

7 seconds vince a person toYou likehave youaround after you initially to convince a person to like after them you meet them. That is how longyou it takes initially a person to decidemeet whenthem. they After meet that, you. After that simplyisspending the rest ofthe therest converaisperson simply spending of the sation justifying that initial reaction they conversation justifying that initial reaction had. You yousure make a good they had.can Youmake can sure make you make impression by having strong strong posafirst good first impression by having ture, a firm handshake, a warm smile,smile, and posture, a firm handshake, a warm openopen shoulders. and shoulders.

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BE FEARLESS BE FEARLESS Successful people know that to give in Successful peopleThey know that let giving to fear is a choice. don’t the into fear fear a choice.

They don’t let takeisover, instead focusing onthe thefeart rushake of over, instead, they focus on the rush of euphoria that comes with conquering fears. euphoria that comes with conquering fears.

All of this adds up to having a high emotionAll of this addsWhat up tohelps having emoal intelligence. you atohigh succeed is tional intelligence.What helps you toemosucthe ability to control those whirlwind ceed theyou ability control whirlwind tionsisso can to stay calmthose and focused on emotions so you can stay calm andcan focused actually succeeding.

These habits help on Theseintelligence, habits can youactually gain a succeeding. higher emotional help a higher emotional intellibut asyou yougain probably already know, anything gence, but dealing as you probably know, involving with youralready emotions in anything dealing with your a healthyinvolving manner takes serious work.emoSo, tions healthy takestime. serious don’t in givea up if you manner fail the first You work.

So, don’t up again. if you fail the first must always try give and try time.You must always try and try again.

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EVAN PIERCE If you’re planning a move to the beautiful Upper Valley region of New Hampshire and Vermont, Realtor Evan Pierce has been waiting for you. His efforts over the last ten years were made with you in mind and—if you choose to work with him— he’ll be there for you for as long as you decide to stay.

“One of the special qualities of Four Seasons Sotheby’s International Realty is that we add value to our clients’ lives before we even meet them, through our work in supporting and shaping the community,” Evan explains. “And we’ll remain trusted friends and advisors once their transaction is done, alerting them to market opportunities and putting them in touch with reputable contractors for whatever house projects they may decide to do. Our goal is to provide a higher level of service all around.”

Evan spent almost 20 years working on Wall Street before moving to Hanover in the Upper Valley with his wife in 2009. Eager to begin a new career, he got his real estate license on the advice of a Sotheby’s broker, whose company he works for now. He’s been growing his business ever since, closing an average of 30-35 transactions annually, with a healthy 40 percent of that business coming from repeat clients and another 15-20 percent through referrals.

It’s no mystery what keeps those clients coming back.

Evan builds a strong relationship with people right out of the gate, getting to know their wants and needs so as to figure out how to serve them best. If they are sellers, he identifies the unique features and location advantages of the property, which he then emphasizes through the professional photography, videography, floor plans, surveys, maps and trails he will provide to buyers during marketing.

“I’m always looking to give buyers and sellers alike something of value. I continue to do that even after the Top Agent Magazine

transaction is over, sending them information like quarterly market reports, lists of things to do in the region, restaurant reviews, or alerts about arts events. It’s not only about getting them great value on their home investment—I want to add to the quality of their life as a whole.”

Evan sponsors a lot of those community events that his clients enjoy. He’s also served on several of Hanover’s town committees, and has been active in the area’s youth leagues, either coaching or sponsoring events or providing equipment. When he’s not working or giving back, he enjoys golf or time on the lakes. “There are so many outdoor opportunities and new places to explore here. It’s not hard to find a fun way to spend a Saturday.”

Going forward, Evan wants to continue finding new opportunities that will benefit people moving to the Upper Valley, especially when it comes to staying abreast of the variety in housing choices, of which there’s a great deal. “This is a wonderful place to live,” says Evan. “I love every new chance to share it with someone.”

If you’d like to talk to Evan about moving to the Upper Valley, contact him at 201-401-4934 or email evan.pierce@fourseasonssir.com 17 Copyright Top Agent Magazine

Properties: The Good, The Bad, And The Ugly

by Denise Lones

I was shocked. There it was. An expensive property near a busy intersection that had stayed on the market for almost a year.

I asked one of my agents, “Why hasn’t this one sold?”

But none of these are reasons to put this property on the back shelf. In fact, there is a market for every market, no matter its location or condition. Too often, we make the mistake of shortchanging sellers who don’t have manicured lawns on cul-de-sacs with perfect houses. We prejudge our own listings to the detriment of the people we’re supposed to be serving.

He said, “Because it’s a dog. Look at it. Nobody wants those turrets that stick out like that. And besides, it’s at that intersection where there’s traffic all day long.”

I’ve been there. I’ve driven to properties hoping for a terraced I couldn’t believe what I was masterpiece with a stunning garden, hearing. This agent had “classified” and then felt that sick dropping this property in his own mind as feeling in the pit of my stomach something that wasn’t worth the when I finally saw it. trouble to market—pretending to service his customer while doing What do most agents do? They’re nothing. True, it wasn’t as beautiful polite, they take the listing, and they or pristine as surrounding neigh- get out of there fast. They rely too borhoods. True, it was in a not-so- much on their own opinion of the prime location. True, it could use property rather than pulling statistics to determine its true market value. some handyman work.

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OR they tell the seller, “This house isn’t going to sell unless you change the carpet, fix the paint, install new roofing, etc.”

Beware! This could lead into a legal nightmare. While on the surface this agent is giving generic advice, what if the seller does everything the agent suggests—and the house still doesn’t sell? That agent might want to call a good lawyer.

If a property needs work, that’s never a reason it won’t sell. There are investors, handypersons, contractors, and do-it-yourselfers who love these properties. Go to your local real estate investment club meeting and you’ll find people searching frantically for such properties. Advertise it as a “Handyman’s Special.” Target these people directly. You may be amazed how many of them are out there.

Here’s the truth: Every property— True, you may have to advise the good, bad, and ugly—will sell if seller they won’t get top-dollar if priced right. It is always about price. a lot of work needs to be done.

There is always someone in the But this is the true issue here—not market ready and willing to buy the work itself. It’s always about right now for the right price. price.

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Let’s talk ugly. A house is in pristine condition, but has a rather peculiar look. Well, I have news for you: Just because you think a house is ugly doesn’t mean there isn’t someone out there who will say, “This is the home I’ve been looking for all my life!”

cannot tell you how many times my jaw dropped when someone told me, “Perfect! We love it!” So, I’ve learned never to judge a house by its paint job, landscaping, or design.

You have a job to do: sell the house at top-market price. You are hired to be the market expert. Sellers don’t Did you know there are people out have the time to do so themselves. there who prefer ugly houses? Yes, That’s why you have a career. ugly houses! Some people don’t care about the outside of a property. It’s always the market that They’re only interested in the determines what sells. No matter the inside, where they know they will shape, size, or condition. And you be spending most of their time. are not in charge of the market, These are people who don’t buy to which as always is based on supply impress others, but rather to please and demand. Whatever is in demand themselves. Thank goodness for will sell, whether it’s a beachfront these people. Without them, we’d mansion or a shack in the woods. Be creative. Use your marketing to have to tear down half the planet! target people who truly want these I’ve seen houses that look like properties. But most importantly, something from a Stephen King price the property correctly for the novel sell overnight while another market. that could be on the cover of Home and Garden languishes on the market Know thy market and thou shalt for weeks. Why? Because somebody know what sells—good, bad, or ugly. wanted that house. Period.

You are not the world’s taste critic. Copyright©, Denise Lones.

You cannot tell what people want. I All rights reserved.

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4 Qualities of Exceptional Employees Hiring a new employee is one of the more stressful parts of being a business owner. After all, you’re taking someone on and trusting that they’ll not only be a valuable addition to the team, but won’t do anything to hurt your business’s hard earned reputation.

Sometimes a person comes in and you click right away, and other times you might be blown away by an impressive resume. But there are things you should look for that might not be as obvious at first. Employees that have the following qualities are ones you should seek out, because they will definitely be well worth the time and energy you invest in them.

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1. They have the confidence to be innovative There’s a reason people are drawn to those who think outside the box. Not only do innovations often lead to an extremely profitable business, even when that thinking doesn’t pan out, creative thinking is something that will energize your business and will motivate more employees to start taking chances.

Innovative thinkers also usually have great leadership skills. Ironically, you want an employee who isn’t afraid to speak up to authority and is someone who knows how to bend the rules without breaking them. They know that

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the success of the team and business is what’s most important, as long as it’s done ethically and with respect for everyone involved.

2. They are constantly reviewing their past performance A good employee looks forward, but they also look back. They are always evaluating what worked and what didn’t work in past performances and then adjusting their plans going forward accordingly. If they are coming off a big win, they know how to capitalize on that by using the momentum and cementing in everyone’s minds the value that they add to the team.

If things didn’t go as planned, they assess what they can do better next time, and they don’t get bogged down in insecurity. They take responsibility and they have confidence that they won’t repeat past mistakes. They know that failure is a temporary state, and are able to learn lessons from their mistakes, that will make them a better employee going forward.

While no one wants to fail, having the confidence to try something and fail will one day let you strike gold. Someone who lets failure shut them down, leads to a dead end and will soon make them a dead weight on your team.

3. They value teamwork Even though an exceptional employee might be a rising star, they realize that success is Top Agent Magazine

not an individual endeavor, it relies strongly on who you’re working with. Exceptional employees make sure that everyone is contributing and valued for their input. They put the interests of the company above their own, and thrive in an environment where ideas and information are shared freely.

Shared success is the ultimate goal for every project. Exceptional employees have the confidence to know that even when they’re not singled out for praise, they’re an irreplaceable component of a larger machine.

4. They are self-motivated learners A key thing to remember is that while experience is a valuable commodity, intelligence and intellectual curiosity is usually something that can’t be taught. Yes, you might request employees get additional training or attend seminars, but exceptional employees will be seeking out educational opportunities constantly. Even if they don’t have a lot of money for weekend retreats, they will be getting books from the library, downloading audiobooks, and most importantly, taking advantage of one their greatest resources, YOU. Exceptional employees know that the way to stay ahead is to always be at the forefront of new technology and systems. They don’t see educating themselves as a burden, they actually enjoy it. They realize that everything they take in, will one day make them not only an exceptional employee, but an exceptional boss as well.

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