CREATIVE WAYS TO

Creative Ways to Say Thank You

Most top real estate agents find ways to welcome their clients to their new home. A common theme is a bottle of wine and some wine glasses for that first post-threshold toast, or a bouquet of flowers to brighten up that empty living space until the furniture arrives.

But are you truly being as creative as you can with your appreciation? Here are some innovative gift ideas that will truly keep you front of mind with your valued customers and assure their gratitude and repeat business, not to mention a slew of referrals.

1.How about a streaming video device, like a Roku or Amazon Fire Stick? There’s a good chance your clients will not have their cable service up and running for a few days, and this is an excellent way for them to enjoy their television before they get that connection going. Bundle it up in a basket with some DVD’s for the kids, and don’t forget all necessary cables.

2.Matching bathrobes and Bath kits: Fleece or terrycloth bathrobes and a basket filled with highend his and her body scrubs, bubble bath and other luxurious pampering items can make the first night in a new home feel like a check-in at a fabulous resort and make the memory of that first night one to cherish. Again, don’t forget the kids! 3.Arrange a catered meal from a local vendor. Ascertain in advance dietary preferences and restrictions, and have a wonderful, healthy meal delivered on move-in night. To complete the magic, provide brand new plates, silverware and glassware to serve it all on.

4.For homes with swimming pools or Jacuzzis, a stack of fluffy pool towels is always appreciated and will be used by family and friends for years to come. Additionally, acrylic stemware for celebrating safely can be provided alongside them.

5.If it’s winter time and the home has a fireplace, make sure there’s plenty of wood to burn. Some fireplace accessories and a log holder will certainly make your clients appreciate you on every chilly night to come.

So when it comes to gifting your buyers, the trick is to be creative. A bottle of wine lasts one night, and the flowers wilt in a few days. Try coming up with something a little more creative that will remain with your clients in their day-to-day lives and remind them of you consistently. The little bit extra you spend to show your gratitude can reap huge dividends when it comes time for your client to purchase a second home or refer a friend.

LIZ YOUNG

“I have a passion for real estate and helping people at all ages and stages of life,” Liz Young explains, while discussing her career. After earning her real estate license 17 years ago, and dedicating herself full-time to it for the past six, she has made great strides and is continuing to grow. Liz was able to become a solo agent after honing her skills and developing her network with a team. “I made sure to stay in touch with people and I was able to build a referral business,” she says. At RE/MAX Executive in Charlotte, she serves the city and surrounding suburbs, fully dedicating herself to her clients and making sure they are reaching their goals. “I just really care about my clients, I’m always updating them and I fight really hard for them in terms of pricing and negotiation. At the same time, I educate them so they know what to realistically expect.”

A resident of the area for over 30 years, Liz has developed a solid reputation for being trustworthy, hardworking and compassionate. “I have great relationships with a lot of people in the industry, whether it’s the agent on the other side of the transaction or a home inspector. I have a whole list of people I can ask for help.” Most of Liz’s clients become her lifelong friends, as she makes it a priority to stay in the loop. “Whenever I see on Facebook that someone had a major life event, I will send them gifts and let them know I’m thinking of them.” When working with Liz, buyers and sellers can expect an enjoyable experience, where there is no pressure to make decisions, only guidance.

When it comes to marketing, Liz also goes above and beyond, utilizing drone photography, high dynamic range photography (HDR), and personal videos that she posts on social media. By advertising properties online, Liz is able to reach a wide variety of potential buyers.

After the transaction, clients leave glowing reviews about their time together. One recently said, “Liz helped us with multiple transactions including the sale of our house. Liz was patient with us but also found the right balance of contact to guide us with decisions. Definitely appreciated her expertise and personable nature. I would happily recommend her!” Another wrote, “My wife and I were first time home-buyers making a foray into the market during all the uncertainty stemming from COVID-19. Liz went above and beyond to ensure that we were up to speed on what to expect and to answer any and all questions we had during our search. She was transparent about the properties we saw, ensuring we were made aware of things first time home buyers might not even think to consider when looking at a home. We cannot speak highly enough about the experience and expertise Liz provided, and are extremely appreciative of the partnership she provided as an advocate for us throughout our process.”

Liz loves her community, donating a portion of every paycheck to the Children’s Miracle Network. She is also a member of the Mint Museum Auxiliary. When she isn’t working, she’s enjoying the outdoors, practicing yoga, skiing, or spending time at the beach with family.

Looking ahead, she is eager to continue expanding her referral network and maintain her strong client connections. She loves every minute of her work and can’t see herself in any other path.

“It gets me out of my bubble, I’m able to meet all types of people from all types of cultures, backgrounds and life situations. It’s so rewarding.”

For more about Liz Young, please call 704-578-9513 or email soldbylizyoung@gmail.com

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