GEORGIA 10-26-20

GEORGIA EDITION

24-HOUR TOUCH-UPS

COVER STORY

LENA SELLS FEATURED AGENT

MIKE STOTT

TO MAXIMIZE YOUR PRICE LIST

Top 4 Ways to

JUICE UP YOUR OPEN HOUSE STRATEGY Tips on Breaking into the

LUXURY MARKET

GEORGIA EDITION

MIKE STOTT

Mike Stott started his career in real estate Outside of real estate M 7 15 in 1978, at the young age of 16. He began by stay involved in his comm helping his father—who was a real estate charity board of REALTO board member at his chu agent at the time—create listing flyers and a coaching company wi distribute them to local real estate agents, in his spare time he lik essentially working as a human version of three to four books a we the MLS. He then obtained his license as himself with his family soon as he turned 18, knowing that he had children and six grandch found his passion in real estate. Mike sold real estate in Hawaii for 25 years - the last LENA SELLS MIKE STOTT In the future Mike pl 11 years averaging over $1,000,000 a year working in real estate a in Gross Commission Income. He eventually relocated from Hawaii to Atlanta, Georgia, and as long as possible. He looks forw started his own real estate business. He is currently passing the business to his kids one d CONTENTS them continue to work with the s the owner of Northwest Atlanta Properties and serves ethics. He also has a few words of w clients throughout Atlanta. agentsTOUCH-UPS who are just starting 4) ARE YOU A 16) 24-HOUR TO out: “Rem With a high rate of repeat and referral customers, is not to sell houses or to convince bu VALUE-ADDED AGENT? MAXIMIZE YOUR PRICE LIST Mike believes it’s the old school hard work values job is to provide clients with the be that keep his clients coming back to him. “Whenever mation, unthought-of options, and pr 13) TIPS ONask BREAKING TOP that 4 WAYS TOmake their own best d they can younger agents me for advice on how to20) keep INTOhappy, THE LUXURY YOURorOPEN HOUSE selling.” clients I always MARKET tell them the same JUICE thing: UPbuying STRATEGY answer your phone. It may sound pretty basic, but ultimately it’s crucial to customer satisfaction, and that’s what a successful real estate business is based on,” he says. Besides his availability, Mike’s clients can also310-734-1440 count on his| many years of knowledge and Phone Fax 310-734-1440 expertise to guide them into making the right decimag@topagentmagazine.com | www.topagentmagazine.com sions. clients trust me because I whatsoever do whatwithout I sayprior consent of the publisher. Top Agent No portion“My of this issue may be reproduced in any manner Magazine is published

by Feature Publications GA, Inc. Although precautions are taken to ensure the accuracy of published I’m going to do.

I don’t promise anything I can’t materials, Top Agent Magazine cannot be held responsible for opinions expressed or facts supplied by its authors. deliver. company hasinquiry a strategic marketing plan To subscribeOur or change address, send to mag@topagentmagazine.com.

Published the U.S.to and it works,” he says. that weinstick

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For Mike, the best part of the real estate process is his ability to fulfill his client’s expectations and make the transaction process as simple and stress-free as

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Are You a Value-Added Agent?

I’ll bet if I asked ten real estate agents, all ten would answer ‘yes’ to that question. Yet, when I ask agents how they are value-added, they say things like: • I communicate regularly with my clients.

• I have a written listing presentation.

• I am honest.

• I am trustworthy.

Are these ‘value-added’ attributes? Or, does the client expect these attributes and services?

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Are these exceptional services or average services? I’m writing this article at the beginning of a New Year. It’s a perfect time to re-assess your professionalism and master being that ‘value-added’ agent.

Client Expectations are Higher than Ever Unfortunately, too many real estate agents assume they are ‘value-added’ because they are providing the services they want to provide— Top Agent Magazine

the services they think the client values. However, there’s a real client out there, and the client has different expectations. How do I know that? Because so few agents regularly survey their clients. In fact, when I’m speaking to an audience, I survey them, and find that less than 25 percent gather after-sale surveys! So, the majority of agents don’t know if the services they are providing are average or exceptional.

Why Bother Being Exceptional?

• Because you want to set yourself apart.

• You want to create client loyalty.

• You want to create at least 50 percent of your business from client referrals (the latest National Association of Realtors survey Profile of Members found that the average Realtor got only 18 percent of their business from referrals. That’s a hard and expensive way to run a real estate business!

• Because you want to run a more pleasant, profitable business.

Four Actions Value-Added Agents Take How can you identify value-added agents? By their actions. Here are four actions I believe show agents that are above just ‘average’. The principle here is:

Watch the actions, not the words.

If I were a manager, or a seller or a buyer, and I wanted to find a value-added agent, here’s what I would look for: Top Agent Magazine

1. Has a database and populates it This agent is committed long-term to his clients and to his business. He uses a contact management program (CRM) to manage ‘leads’, so none are lost — and clients do not feel neglected. After all, it takes much longer today to convert a ‘lead’ to a sale than it used to take.

Actively using and maintaining a CRM means the agent is committed to forming long-term professional relationships over time.

Other demonstrable actions concerning the agent’s CRM are: • Has a rapid-response method to deal with Internet inquiries and other inquiries via email. (The average client expects a response within eight hours—but a recent survey showed the average agent responded in 50 hours!).

• Has a method to follow up on all leads until they ‘buy or die’. As a client, that means I won’t get lost. As a seller, it means my agent will follow up with all leads and give it 100 percent to sell my home.

2. Invests in the technology and follow-up pros have This agent makes every decision based on their vision of their career at least three to five years in the future. For example, instead of selling someone a house anywhere just to get a sale, my value-added agent sells only in an area they define as their ‘target area’. That way, they’ll get known, and can build on their reputation.

The value-added agent has the ‘guts’ to turn down business! Because they care more about the well-being of the client than getting one grimy commission check, they learn to 5

‘tell the truth attractively’, and work harder to retain the client than to make one commission.

Adding those Client Benefits to your Dialogue

3. Works for referrals, not just sales I said the agent learns to ‘tell the truth attractively’, even if the buyer or seller may not want to hear it. For example, if it’s in the best interests of the seller to list their home at a lower price, the value-added agent has the strategies and the statistics to prove that the seller won’t be well served by pricing higher.

Of course, it’s not enough to actually take these actions. You need to explain to the client why these actions are in their best interests, and how you stand apart from most agents by employing them. Why? Because your client won’t know you run your business so professionally.

And, the client probably doesn’t know most agents don’t run their businesses this way!

And, this value-added agent has the intestinal fortitude to walk away if they know the home will not sell at the client’s desired price (but doesn’t have to too many times because they create a stellar reputation amongst their clientele).

TIP: Always show your clients, don’t just tell them. You do have a Professional Portfolio and evidence on your website, don’t you?

4. Keeps the buyers and sellers’ best interests in mind Our value-added agent makes every decision to grow trust, not just to make a fast buck. For example, the agent sits down with a prospective couple and finds out they can’t purchase right away and creates a plan with them to save for their down payment. Then, the agent keeps in touch over a period of months, offering helpful information and market updates.

Put Yourself to the Test

How many of these actions P. S. Managers and team leaders—two tips do you exhibit?

What do you want to work on to become a true 1. Call each of your agents’‘value-added’ phone mails.

What’s the impre agent?

Are they professional? Do they state the company n TIP: represent your culture and image?

Managers, give your agents a 2. Create a quick class in phone messaging using the ‘test’ on these four points.

In other words, this agent practices seller or buyHow many pass? this blog. er agency representation, not ‘agent agency’!

Copyright ©, 2016 Carla Cros

Carla Cross,CRB, CRB, MA, is theoffounder andSeminars, president Carla Cross & Carla Cross, MA, President Carla Cross Inc.,ofand Carla real management and sales.

Herspecializing internationally s Crossestate Coaching, is an international speaker in realbest-selling estate management and Running business planning for all professionals. agents, Up and in 30 Days, is real nowestate going into its 5thHer edition sevenexperience internationallyas published books, including Up and Running in 30 Days , vast a top-selling agent and award-winning manage and 20 agent and management programs have helped thousands of real sales podium, blending her musical background with her proven estate professionals to the greater productivity and teaches profitability.someone Reach Carla strategies (she uses piano AND even to at play—f 425-392-6914 or www.carlacross.com. and practical). Find out more at www.carlacross.com.

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LENA SELLS

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“There’s not a day where I think about real estate as a job, because I truly love and enjoy what I do.

This line of work is extremely rewarding.”

Originally from Moldova, Lena Sells relocated to America in 2009 in the pursuit of the American Dream. She started out working as a waitress which not only helped her learn English but also taught her all about customer service—a trait she still values in her real estate career to this day. She then began working for a real estate investment company in Savannah, Georgia, called The PIP Group, where she met her husband.

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The company purchases homes in need of renovation and then flips them. Tired of having to outsource to real estate agents to buy and sell the properties, Lena decided to get her own license and found her true passion as a REALTOR®.

Her love for helping people, along with her strong work ethic and excellent customer service, has allowed Lena to build Top Agent Magazine

a successful network of repeat and referral business. “There’s not a day where I think about real estate as a job, because I truly love and enjoy what I do. This line of work is extremely rewarding. Having a buyer be truly happy with their purchase Top Agent Magazine

is the best feeling. Just recently we helped a young man purchase a property that he plans to use for affordable housing for Veterans. It’s transactions like that which makes this career feel very gratifying,” she says.

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“A lot of our work consists of buying what I like to call the worst of the worst in Savannah.We strip them down and completely renovate them, and then the city can give assistance and grants to first time homebuyers to buy them.”

Another rewarding part of Lena’s work is the ability to resurrect dead properties and create brand new homes for families. “A lot of our work consists of buying what I like to call the worst of the worst in Savannah.

It’s properties that have been boarded up for years and have just been sitting there vacant and deteriorating. We strip them down and completely renovate them, and then the city Copyright Top Agent Magazine 10

can give assistance and grants to first time homebuyers to buy them,” she says.

In order to market the homes Lena puts her listings on the MLS, as well as Facebook, and her company’s large database, which includes many international clients. Her marketing strategy helps the company flip about 60 to 80 properties a year.

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When she’s not working, Lena is busy running after her two young toddlers, and creating future business plans with her husband. Together they hope to open up their own brokerage one day. In the future Top Agent Magazine

she also wants to get involved with helping Veterans find affordable housing.

Coming from an underprivileged part of Eastern Europe at the young age of 23, and Copyright Top Agent Magazine 11

working her way up to becoming a successful REALTOR®, Lena is a firm believer in the transformative power of hard work. “I came to the United States from a different country all alone, and I worked really hard to get to where I am

today. I am the epitome of living the American Dream. The message that I want to pass down to my children, or any young agent who works with me, is that anything is possible with hard work and perseverance.”

For more information about Lena Sells please email lenasellshomes@kw.com, visit lenasellshomes.kw.com, or call 843–415–5977 www.

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Tips on Breaking Into the Luxury Market So, you’ve been doing residential real estate for a while and you’re looking to up your game. A lot of people consider going into the luxury market at that point. Or, maybe you started in the business always intending to specialize in luxury properties and were just learning the ropes before you tackled one of the industry’s most lucrative specialties.

No matter the reason, the luxury market is a whole new ballgame and you don’t want to go into it unprepared. First impressions are everything in this business, especially when you’re dealing with wealthy clients and investors. Here are few things to consider if you’re thinking of going from starter homes to estates.

LEARN HOW THE LUXURY MARKET AND CLIENTELE ARE DIFFERENT As experienced as you might be in traditional real estate, the luxury market is almost like starting at ground zero. Everything from the buyers, to the sellers, and obviously, the properties themselves, will take a new approach.

One of the key ways it is different is that the feeling of exclusivity truly matters. You will be doing more targeted marketing through high-end networking groups as wealthier clients tend to be more comfortable when Top Agent Magazine

you come recommended by people they trust to have the highest standards. There are no mass-marketed open houses. It’s all about private showings. Although professional, one-on-one service is key in this business no matter what the price point, wealthier buyers are accustomed to concierge-style service, and the way to stand out from the rest is to provide service that goes above and beyond what even they expect.

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LOOK THE PART If you’re thinking of going the luxury route, creating high-end branding and marketing yourself properly is of the utmost importance.

That includes your own personal look. You and your business will need a total makeover, or at least a major upgrade. It might even be time to buy that new car you’ve always wanted. It is also key that all of your marketing materials are high end. So start gathering a stable of highly-trained professionals,

photographers, and stagers as every aspect of the service network you’ll be providing complements the brand that you’re selling.

It’s well worth the time to get all of this nailed down and seamless before you even think of entering the luxury market. Another good investment? You want to have an indepth knowledge of all the latest real estate technologies and innovations. Don’t just look the part, actually be on the cutting edge.

SELL THE LIFESTYLE Yes, you’re selling a home, but you’re also selling a lifestyle, which in luxury is almost more important. When someone is spending millions of dollars on a home, they want to see the fabulous life they will be living in their new digs. Really highlight amazing party spaces, unique one of kind features,

and amenities. As with anything of value, things that make a property rare, will automatically make it more appealing to people who can afford the best. It also helps people connect more emotionally with a home, giving it even more value than if you just try and sell it as a good investment.

NETWORKING, NETWORKING, NETWORKING Networking is an important aspect of this business at every level, but it a vital tool in the luxury market. Most of your referrals and targeted marketing will be done through luxury agent exclusive networking groups. In addition to that, it is even more important in this segment of the business to be actively 14

involved in your community through volunteering and supporting local charitable events. You will not only build a stellar reputation, but you’ll also be giving back to the community you represent, and ultimately, integrity is what it’s all about in this business.

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MIKE STOTT Mike Stott started his career in real estate in 1978, at the young age of 16. He began by helping his father—who was a real estate agent at the time—create listing flyers and distribute them to local real estate agents, essentially working as a human version of the MLS. He then obtained his license as soon as he turned 18, knowing that he had found his passion in real estate. Mike sold real estate in Hawaii for 25 years - the last 11 years averaging over $1,000,000 a year in Gross Commission Income. He eventually relocated from Hawaii to Atlanta, Georgia, and started his own real estate business. He is currently the owner of Northwest Atlanta Properties and serves clients throughout Atlanta.

With a high rate of repeat and referral customers, Mike believes it’s the old school hard work values that keep his clients coming back to him. “Whenever younger agents ask me for advice on how to keep clients happy, I always tell them the same thing: answer your phone. It may sound pretty basic, but ultimately it’s crucial to customer satisfaction, and that’s what a successful real estate business is based on,” he says. Besides his availability, Mike’s clients can also count on his many years of knowledge and expertise to guide them into making the right decisions. “My clients trust me because I do what I say I’m going to do. I don’t promise anything I can’t deliver. Our company has a strategic marketing plan that we stick to and it works,” he says.

For Mike, the best part of the real estate process is his ability to fulfill his client’s expectations and make the transaction process as simple and stress-free as possible. “My favorite part about what I do is knowing that I took what could be a difficult or emotional process and turned it into a calming experience, and got the seller top value, or the buyer a fair value, and I managed all the details for them so that they didn’t have to experience that stress,” he says.

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Outside of real estate Mike finds time to stay involved in his community. He is on a charity board of REALTORS® as well as a board member at his church. He also runs a coaching company with his wife. And in his spare time he likes to swim, read three to four books a week, and surround himself with his family—including five children and six grandchildren.

In the future Mike plans to continue working in real estate and coaching for as long as possible. He looks forward to eventually passing the business to his kids one day, and watching them continue to work with the same values and ethics. He also has a few words of wisdom for junior agents who are just starting out: “Remember, your job is not to sell houses or to convince buyers to buy. Your job is to provide clients with the best possible information, unthought-of options, and proven solutions so that they can make their own best decision regarding buying or selling.”

To learn more about Mike Stott email mike.stott@me.com, or visit NorthwestAtlantaProperties.com www.

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24-Hour Touch-ups to Maximize Your List Price Sometimes it takes a full-scale overhaul to prepare a house for market. Other times, only a series of small adjustments are required to make a listing’s true potential shine. Whether you’re gearing up for an open house, assessing a list price, or maximizing a property’s appearance prior to photography—the devil is in the details. However, touch-ups and refreshes don’t have to dominate your schedule or break the bank. For a few ideas of where 16

to begin, consider our handy check-list below for quick home projects that will fortify your bottom line.

Refresh grout for a sparkling clean look.

Perhaps the quickest and most cost-effective way to make bathrooms, kitchens, and other tiled areas shine is to refresh grout until it looks

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good as new. Specialty grout stain removers and cleaners are inexpensive and sold at most home improvement stores. Plus, the project only takes a bit of elbow grease and an hour or two for a major makeover effect. Suddenly, dark, stained, and worn-down bathrooms gleam as if tile has just been placed.

Create mood lighting with soothing bulbs and fixtures.

A warm white light from specially chosen LED bulbs creates a welcoming environment when potential buyers come calling.

If outdated fixtures are bringing down a home’s otherwise modern styling, consider more design-neutral replacements that won’t

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detract from the property’s charms. These are inexpensive but highly noticeable and impactful upgrades that shift a home’s ambiance for the better.

Repaint doors for an updated and inviting entryway.

It may sound like a hassle, but repainting doorways with a fresh coat signals a wellkept property—and that’s before prospective buyers even pass through the threshold. You can also change out generic doorknobs and switch-plates to add an updated flare while on a budget. Color-of-the-year trend choices can turn heads, while neutral paint choices signal less hassle for future homeowners.

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scrub, or with the addition of new shelves or styled bulbs.

Make windows shine— both inside and out.

Cleanliness goes a long way in communicating a well-cared for home in which buyers can imagine themselves. Cleaning the inside and outside of windows not only refreshes a room, but it allows light to infuse the space while appealing to the move-in ready crowd.

Closet spaces are not an afterthought.

Every prospective buyer wants storage options, and you’ve surely led a home tour where guests inspect closets and pantries.

Don’t let these hidden spaces go overlooked. Make sure they’re clean, cleared as much as possible, and you can even touch them up with fresh paint, a good

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Remove tough appliance stains with a bit of elbow grease.

If you’re packaging appliances with the sale of a property, you’ll want to make sure those big-ticket items are also in top shape to showcase their value. Stainless steel polish, electric cooktop polish, and stain removing pads for the kitchen sink can make your appliances look five years younger with nothing more than an hour or two’s labor.

Organize garage and basement areas to maximize storage and hint at bonus space.

It may take a labor of love, but organizing and decluttering these special storage spaces

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can add significant value to a property. Instead of telling prospective buyers how much storage space there is—let these areas speak for themselves by giving them a neutral, airy bout of cleansing. That way, craft-lovers, car aficionados, and buyers with interest in renovating basement areas can witness the potential immediately.

Individually, these bit to-do list items might seem like extra work without the promise of Top Agent Magazine

a major return. But combined? These small tasks go a long way in crafting a home’s image and projecting pure potential. After all, prospective buyers imagine their lives unfolding inside those walls. That’s why cobbling together these small-scale projects can have a big payoff in the end. Not only will a home present itself in a cohesive, attractively-packaged form, but it can also translate to higher interest and a significant pay-off—in more ways than one.

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Top 4 Ways to Juice Up Your Open House Strategy

by Rob Flitton

I go to open houses, but not just because of my profession or interest in architecture and interior design. I go to open houses to see how effective real estate agents are at selling. It has been rather eyeopening because there is very little selling going on—the average open house strategy needs work.

1.Build a Dynamic Open House Booklet After they leave, open house visitors will discard a one-page for-sale info sheet naming a home’s features. But they will keep, and possibly use, a 6 or 8 page booklet loaded with interesting items that directly solve problems for them.

Perhaps “selling” is considered an outdated skill, or that it feels socially awkward for agents to be regarded as a salesperson. But if you’re a real estate agent, you are a salesperson. At most of the open houses I go, I see money floating out the door every time a visitor leaves because of the agent’s inability or refusal to sell.

It will require some strategic thought to nail the content and design, but perhaps include: (i) descriptives about the benefits of buying the property you’re showing, and not just data, (ii) compelling reasons why they should consider working with you along with a web link to search for listings on your website, (iii) a web link telling them how to get a prompt, written estimate on the value of their home, or to find out what other homes in their neighborhood sold for, (iv) possible discounts on real estate related services—maybe a reduction in fees from your preferred lender, or a reduced home inspection price, (v) possible discounts on non real estate related items.

An open house is a lucrative opportunity to find buyer or seller clients –selling the listing itself may also be the goal, but an agent should not pass up this chance.

There are 4 distinct strategies an agent can immediately employ to juice up their open houses and get awesome leads.

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If you combine this dynamic booklet with properly trained closing language, as touched upon below, it is something the average person will either keep and use or pass along to someone they know. A well designed booklet can bring you a lot of business.

data—and they are void of interesting or problem-solving information.

2.Work The Neighborhood A few days prior to your open house, find the names and addresses (from tax records—or elsewhere) of, say, 20 homes in each direction from the Pre-internet, both open houses for open house. resale listings, and model homes for new construction, relied on strategic For the cost of postage and some collateral materials (handouts). Vis- sweat-equity, mail a postcard to these itors were ostensibly looking at sev- 80 homeowners inviting them to the eral competitors at the same time, so open house and offering something collateral materials had to have the unique and compelling—perhaps a power to bring them back to your drawing or giveaway for those willing site—a great call to action, eye- to provide their opinion on the asking catching color, identification of the price of the home (and the entry card, of course, will net you their email benefits of buying your product. address and phone number). People Yet at open houses today, I primarily are generally nosy and like to be see bland information sheets dis- validated, so asking for their opinion cussing features—the listing price, on something happening in their own the square footage, and the standard neighborhood is very appealing.

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And, it is best to mail them again right after the open house to talk about what happened.

“From our Saturday open house, we discovered 3 qualified and eager buyers that are now looking for a home in this neighborhood—if you would like to know what your home is worth for these buyers to consider, please give me a call.”

dynamic booklet and say: “Please enjoy our open house, and am hoping you’ll do me a favor. This booklet is loaded with great information about, and if you become interested at some point in buying or selling, would you please call and give me the opportunity to earn your business? Or if you happen to know someone now who is looking now, would you kindly pass this booklet onto them?”

Also, adding on door-knocking or If they reply with a “don’t know” type flyer-hanging to your mailings boosts of answer this usually means they are your neighborhood equity even more. indeed looking but are just not ready yet to reveal this to you, so you will 3.Close and Qualify need to work to make a connection.

Engage every single visitor in closing Good consultative sales connections dialogue, because every single visitor are made when you can make them feel you’re not pushy and are able to is there for a reason. directly resolve their problem.

While smiling, with shoulders erect, and maintaining suitable distance, A “yes” type of response is great, but look them in the eye and offer your you should take the qualifying step of handshake while stating your full asking them if they’re working with another agent. If they are, the dyname and company—and then ask: namic booklet comes in handy again: “Are you out looking to buy a home “If for any reason your agent is today?” unavailable to show you homes, I can be reached at the phone number in There are 4 categories of answers, this booklet. Plus, it contains fantastic and any answer they provide is an resources for searching online and a opportunity to get to the marrow of discount on financing.” what they need. There are “nos”, “don’t knows,” “yeses,” and “other.” If you can’t get a sandwich, get a bite.

If they are definitive about looking, If they reply with a “no” variety of and don’t have an agent, then they are answer, then you can hand them your available for you to work with and 22

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here again you need the right type of closing and qualifying dialogue.

The goal here is to evoke from them their home-buying goals so that you can match and narrow down to a single opportunity. It’s a mistake to present multiple listings to a buyer at once. Ask broad questions and then narrowing questions followed up by “if-then” questions.

Example: “What types of functions do you want in your new home, or activities near your neighborhood?”

Followed by something like, “is the number or size of bedrooms important to you?” Followed by, “so if I can show you the kind of home we just described, are you ready to go see it and possibly make an offer?”

4.Have Interactive Tech Tools Onsite It is the worst feeling to engage someone as a potential client at an open house and then have no tools available to solve their problem— don’t assume they aren’t going to want to do business right away.

If you’re engaging a potential buyer, you better be able to instantly gratify their desire to see viable homes online so internet access and an easily view-able screen are necessary. They may ask you to go see other homes in-person, so you need to have a coagent available to either show them those homes, or spell you off as host while you do. You may be asked to write up an offer for them so you will need the tools and ability to create and e-sign documents.

Naturally, any objections or “nos” you receive in this process are just fan- When a potential listing client is in tastic opportunities to learn about their front of you, you need to be able to needs and earn a connected trust. show them recent comparable sales and may even be asked to list their The “other” thing they might tell you home and will need the tools and is that they’re not a buyer at all, but a ability to create and e-sign documents potential seller. Potential sellers often for taking that listing. go to open houses to find out how their home stacks up, but are you It happens sometimes—but it never aware what the number one reason happens if you’re not ready. they attend open houses is?

Potential sellers go to open houses to Rob Flitton is a Seattle Real Estate Mardirectly or indirectly interview you, a keting specialist helping independent agents to increase their income. Email Rob potential listing agent. And they hire robflitton@gmail.com at any time or call/ confident, prepared professionals. text him at 206-612-2314.

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