FLORIDA 10-15-18

FLORIDA EDITION

COVER STORY

Michelle Chase FEATURED AGENTS

MARY BARTOS WOLFGANG HERZ

7 REASONS

WHY YOUR PROSPECTS AREN'T TURNING INTO CLIENTS

10 SECONDS TO CHANGE A HABIT

FLORIDA EDITION

Centurion Title Group, Inc. is proud to congratulate

Michelle Chase 7

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MARY BARTOS23

The Bartos Group of Premiere Plus Realty in Marco Island, Florida is one of the most dynamic and successful real estate companies currently operating in The Sunshine State. Owned by Top Agents Mary and Joe Bartos and staffed by a large, dedicated and knowledgeable roster of Realtors, the Bartos Group has truly earned its powerhouse reputation going above and beyond for their clients. HERZ MARYforBARTOS WOLFGANG

WOLFG

and went under con Growing up in V reachable, professio tion, fun to wor Herzand earned an buying or selling.” by witnessing t

prominent prope

When asked what s From Mary an early living, pointsat a passion for ath fact that we have g family.”

Mary and he rounded out giving back to the c eye through his of methods. These i MICHELLE on being featuredCHASE for the state andfight hotel manag the against Al twenty years ago of Florida in Top Agent Magazine! Serving communities in Southwest Florida, including Bonita food drive to provide Springs, Estero, Ft. Myers, Naples, andlating Marco his Island, the Bartos months. “In spaces our aff vision for restaurant Group opened shop in 2010 and found almost instantaneous believe there are kid properties, applying a luxe international success, due in part to Mary and Joe’s complimentary skillsets Miami sales. scene.

Today, has built an imp honed in their previous careers in technology Says Mary, he Looking to the futu President of Fortune International Realty a former technology sales executive, “Joe’s a technology and simple, and these in CENTURION TITLE GROUP, INCoperations kind of guy, and I’m a big picture and sales person.” nurture and groom With fifteen agents and staff currently, the Bartos Groupofhas all else, however, is Heading a team roughly twenty-five Phone: 407- 712- 8888 | Fax: 407- 712- 8880 achieved a level of success many other companies can only dream many buyers and se focuseson hisMarco workIsland on the sale andbecome rentals centuriontitlegroup.com about. Listed among the Top 5 agents/teams that has theo including retail, restaurant, and office sp and32714 among the Top 25 in Collier County in 2017, the company 217 N. Westmonte Drive | Suite 2004 | Altamonte Springs, FL was even recently featured on HGTV’s Lifecareer, television his Island lengthy he has had a persona FAST, EFFICIENT AND AFFORDABLE CLOSINGS AT $300 program. Additionally, they have been Premiere Plus Realty’s largescale mixed-use projects across Mi Top Producing Sales Team in 2015, 2016 and 2017.

CONTENTS

4) 7 REASONS WHY YOUR PROSPECTS AREN'T TURNING INTO CLIENTS www.

14) 10 SECONDS TO CHANGE A HABIT

20) IS YOUR PHONE VOICE ATTRACTING — and Canvas Condos—to name only a f OR REPELLING? heading deals for 500-unit properties to t Nearly half of the Bartos Group’s business is comprised of repeat

and referred customers, one of the truest measures has of success Wolfgang also inworked with over e the highly-competitive real estate industry.

“I think one of the bringing the Zu rant groups, including reasons our clients continue to use us is because we believe in the city to dynamically shift its dining s providing an Amazon Prime-like experience,” says Mary. “We focusprocess remains on Miami, Wolfgang’s tea have a great staff that makes sure the entire of buying or commercial selling is easy and enjoyable. We havetial a lotand of fun with what weclientele both in Mi do, so our clients really enjoy workinginterests with us.” active in the Caribbean, New

Phone 888-461-3930 | Fax 310-751-7068

rado, Chicago, and beyond. Thus far, rou Thorough, savvy and cutting-edge marketing has also played a mag@topagentmagazine.com | large www.topagentmagazine.com driven by repeat clientele— role in the company’s success. business The area’s is most compreeffectiveness and staying is implemented for each listing, which No portion of this issue may be reproduced in anyhensive manner marketing whatsoeverplan without prior consent of the publisher.

Top Agent power as an ag professional photography, andthe 3-Daccuracy walkthroughs Magazine is published by Feature Publications GA,includes Inc. Although precautions are taken video to ensure of published and aerial footage expressed if appropriate. company’s full-time materials, Top Agent Magazine cannot be held responsible for opinions or factsThe supplied by its authors.

In describing his professional Marketing Coordinator ensures that each listing is featured promTo subscribe or change address, send inquiry to mag@topagentmagazine.com. inently on all social media platforms. clock accessibility, first-hand Published in the U.S.

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style, Wo industry e for potential as the foremost drivers of The appreciation the company’s clientssuccess. feel for the“It’s Bartosall Group about knowledge, es is perhaps best evidenced by the hundreds of glowing reviews cially when it comes to restaurants. I’ve Forb they have amassed on Zillow.com, on which site they are Premier Mary Ba trained in architecture and hospitality, a Top Agent Magazine Agents with a perfect five-star rating. Reads just one of many: call 239-394-3 it’s where lies,” he expla “We had our home for sale for 2.5 years withoutmy anyexperience serious offers. Listed with the Bartos Group,“It’s had triple alsothea showings, 24/7 job. Especially or wh

mailto:mag@topagentmagazine.com

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7 Reasons Why Your Prospects Aren’t Turning Into Clients Real estate experts suggest prospecting daily so that your sales pipeline never runs dry.

But sometimes all that effort doesn’t translate into results. If your prospects aren’t becoming clients, there’s a reason, which is better than it sounds because that means you can fix the problem.

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1. You’re Too Slow The Association of Real Estate License Law Officials estimates that there are about 2 million active real estate licensees in the United States alone. Of course, not all these individuals are working in the same markets. Nonetheless, that

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If your prospects aren’t becoming clients, there’s a reason, which is better than it sounds because that means you can fix the problem.

means that realtors face a lot of competition. If you are slow to respond to messages from prospective clients, someone else is sure to beat you to it. As a rule of thumb, it’s best to return calls and emails within 24 hours.

If you’re too busy working with active clients to return the phone calls and emails of prospective clients, consider hiring a real estate assistant who can help take administrative or marketing tasks off your plate.

2. They Don’t Trust You There are different reasons why a client might not trust you, some of which overlap with others on this list. When a client asks you a question, do you answer it directly or do you sidestep it?

Do you have testimonials and reviews from happy clients publicly available? Do you have an online presence? Social proof of your skills and knowledge is key.

3. You Don’t Seem Knowledgeable Enough Is your client constantly coming to you with new listings or marketing ideas rather than the Top Agent Magazine

other way around? Do they mention real estate and finance terms you’ve never heard of or ask you questions you’ve never thought to ask yourself? Every agent starts somewhere, but if this seems to be a pattern, it’s one clients will pick up on too.

Your clients want to know that you will add value to their home buying or selling experience, and part of that value is your expertise and passion.

4. You Have No Web Presence It’s not enough to be on Zillow or have a Facebook page. There are clients who don’t use these platforms, and at the end of the day, you don’t own the content or your access to it. Both platforms could suddenly go out of business and any following you’ve gained could be lost.

It doesn’t cost much to create and maintain a website today. If customization matters little to you, sometimes you can even get up and running for free. At the very least, it’s a good idea to invest in a domain name because yourwebsite. wordpress.com looks a lot less professional than yourwebsite.com.

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5. You Don’t Seem to Care When clients don’t think you care, it usually means they don’t feel like you are listening.

You may have systems, processes, and a proven marketing strategy. You may like to get right down to business, but to your client, this isn’t just business—it’s their life and their family’s livelihood.

When your client tells you what’s important to them, they want to make sure that you really hear them. Make sure your body language conveys that. Slow down. Shut your office door.

Make eye contact, nod your head, and pause before you speak so that they understand that you’ve put thought into your words—that they aren’t simply lines from a script.

6. You Use Too Much Jargon Remember that your clients don’t speak real estate. At most, they might buy or sell a home once every few years. They hired you to be their advocate and may even expect you to be a bit of a teacher too. Use layman’s terms so that your

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client fully understands how the two of you will work together.

7. Your Target Audience Is Everyone Your clients are home buyers and sellers, yes, but who is your ideal client? Some specialties you might consider are college students and recent graduates, working professionals, military families, seniors, CEOs, or other high-profile clients.

As a newer agent, your target audience might be anyone who will hire you, but over time, you might find that you click more with certain clients, that their lifestyle is similar to yours, or that their goals align with your mission. Whatever the reason, marketing your business to this “ideal client” rather than every potential client will make selling your services easier.

Remember: It’s within your power to alleviate your client’s concerns, but understanding why your prospects aren’t turning into clients is a good start.

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Michelle Chase

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“I am very different from other agents— because of my previous retail background in management and home decor, I have a niche. I can prepare a house for market like you wouldn’t believe.”

job. Focusing on central Florida, her business is mostly based off of referrals, as clients love to spread the word about Michelle’s exceptional skills and service.

It is safe to say home design is one of Michelle Chase’s true loves. She had a long career as a district manager for a large chain home decor store, and enjoyed the busy, creative nature of the business. But after traveling continuously Monday-Friday, Michelle wanted a new career that allowed her to stay in one area. The natural choice was real estate. “For me, this is my fun, perfect fit career,” she says. With her background in management, her passion for design and people-oriented personality, Michelle couldn’t have chosen a more ideal 8Copyright Top Agent Magazine

“I am very different from other agents,” she explains. “Because of my previous retail background in management and home decor, I have a niche. I can prepare a house for market like you wouldn’t believe.” She stages her listings with her own warehouse of furniture.

Michelle also takes professional photographs, video and writes a detailed home description. She truly takes the time to market her properties, and does not hesitate to go above and beyond. “When I first walk through their house, I walk through with buyer’s Top Agent Magazine

eyes.” It is her critical eye, knack for design and detail-oriented marketing approach that results in much of her listings selling above market value. This has put her in America’s Top 100 list, which is limited to just 1% of all real estate agents in the U.S. “I care about Top Agent Magazine

how much money my sellers are getting, I know how huge of a difference $10-12,000 can make for them.”

When the transaction is over, her buyers and sellers both remember her for her communiCopyright Top Agent Magazine9

cation and availability. “That’s the biggest thing, I am always available for them.”

Even after the sale of a home, clients love to text Michelle for advice about design or remodeling. Often, clients become lifelong friends.

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It is no surprise that Michelle has dozens of five-star reviews. One recent testimonial read, “This is the fourth time we have used Michelle to sell our home. Michelle makes what can be a stressful process so easy and stress-free. She works with you to prepare Top Agent Magazine

your home for the best possible offer. She is there the entire way with alternative solutions and scenarios to ensure you are getting the best offer for your home. I can’t speak enough about the commitment she has to getting your home sold and for the best price Top Agent Magazine

possible. She’s amazing to work with and I would (and have) recommend her to anyone selling their home.�

As Michelle looks towards the future, she is planning on building her first webpage and Copyright Top Agent Magazine 11

continuing to expand her business. There is nothing else she can imagine doing, as real estate is truly a dream come true. “I love going into all the houses, but what I love the most is

making people happy, seeing my sellers make more money than they expected, and my buyers getting a great deal. That makes me feel good.�

For more information about Michelle Chase, please call 407 -595 -7685 or email orlandopropertysisters@gmail.com

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Centurion Title Group, Inc. is proud to congratulate

Michelle Chase

on being featured for the state of Florida in Top Agent Magazine!

CENTURION TITLE GROUP, INC Phone: 407- 712- 8888 | Fax: 407- 712- 8880 www.

centuriontitlegroup.com

217 N. Westmonte Drive | Suite 2004 | Altamonte Springs, FL 32714 FAST, EFFICIENT AND AFFORDABLE CLOSINGS AT $300

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10 Seconds to Change a Habit

By Barry Eisen

I’ll bet that most of the speakers you’ve heard and books you’ve read on the subject of personal development, tell you that it takes 21-30 days to change a habit. Like a wives’ tale passed on generation to generation, sometimes the story is better than the information.

Clichés like, “habits are hard dying,” and “you can’t teach an old dog new tricks,”etc., are primarily about protecting your ego from possible failure (psychological) and upsetting your brain in its quest to stay unchallenged and comfortable (physiological).

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If purpose is strong enough, shifts can happen immediately. A near death experience while driving on the freeway can make the driver quit tailgating forever. A drug overdose can have a sobering effect. Having The choice as to a new baby in the family can make a smoker stop smoking right now. whether you make Having enoughfinancial pressure, it easy or hard, like a child in the family needing fast or slow are college tuition money, can cause choicesyou get to an inconsistent salesperson to prospect consistently like their hair is make. on fire. There are lots of positive and negative motivations that can cause change instantly. When the perception of achieved pleasure is strong enough, the behavior will change. Purpose can take the form of the carrot or the stick.

Some habits will never change if you perceive the end result not being worth the efforts necessary to get there. Over thinking is just another way of saying... self-sabotage.

So, is there a real answer to the question, “How long does it take to change a habit or attitude?” Here’s my answer. See if it works for you.

Immediately, NOW. The only time you spend on this earth is called NOW. What’s done is history. What hasn’t happened yet is the FUTURE. The only time you have to think or act is in the NOW. If you focus on the best decision in your NOW, for that moment you made a change. Make that same change again in the next NOW time, and you will have reinforced and made more comfortable the habit or attitude you are addressing.

Make the same decision many times and you have the expression used by many neuroscientists that, “When brain cells fire together, they wire together.” At a certain point of critical mass (tipping point) the new behavior becomes a no-brainer... automatic. This can take a one time shift or days or weeks or...? The choice as to whether you make it easy or hard, fast or slow Top Agent Magazine

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are choices you get to make. So why make things hard when you always have choice? You always have NOW. 3 Keys to Change Habits and Attitudes

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When confronted with a “tough” decision (e.g.) Prospect for business or check out Facebook? - Eat this serious piece of cake or go for the fruit?

- Go to the gym or turn on the TV? - Return the phone call or put it off for tomorrow? Take a deep breath and picture yourself doing what’s right, not what’s easy. Surrender the self-imposed stress you associate with the change. Let go of the history of excuses and make a better choice NOW.

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Follow through with that thought (NOW), not just to make this better decision, but also to set a pattern of realizing the power you have in controlling your life. This is a simple, but valuable lesson about helping to develop confidence and a positive self-esteem. Most who go to the many varieties of therapy, usually go because of lack of control issues or self imposed victimization. Show yourself what you CAN DO.

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Learn and use self-hypnosis and hypnosis to reinforce the habits you choose. In “speaking” to your subconscious mind with words, pictures and emotion, in a relaxed state of mind, you are encoding brain cells with instructions (cause). You become what you think about (effect). Hypnosis will speed up learning, whether it be specific subject matter or whether it be learning an improved habit, 2-5 times faster.

Habit change doesn’t have to be difficult, but it does usually entail being Mindful. Exercise your good decision making abilities and you’ll develop a do it now attitude, improve physical health and energy, develop consistency in your business, more fully enjoy your relationships and so much more.

Copyright©, Barry Eisen. All rights reserved.

Barry Eisen teaches personal development seminars and coaches Southern California top producing REALTORS®. “Your business will never grow more than you do” is the theme; self hypnosis and behavior modification are the tools for playing a bigger game. barryeisen.com, barryeisen@LA.twcbc.com 818-769-4300 16

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MARY BARTOS The Bartos Group of Premiere Plus Realty in Marco Island, Florida is one of the most dynamic and successful real estate companies currently operating in The Sunshine State. Owned by Top Agents Mary and Joe Bartos and staffed by a large, dedicated and knowledgeable roster of Realtors, the Bartos Group has truly earned its powerhouse reputation for going above and beyond for their clients.

Serving communities in Southwest Florida, including Bonita Springs, Estero, Ft. Myers, Naples, and Marco Island, the Bartos Group opened shop in 2010 and found almost instantaneous success, due in part to Mary and Joe’s complimentary skillsets honed in their previous careers in technology sales. Says Mary, a former technology sales executive, “Joe’s a technology and operations kind of guy, and I’m a big picture and sales person.”

With fifteen agents and staff currently, the Bartos Group has achieved a level of success many other companies can only dream about. Listed among the Top 5 agents/teams on Marco Island and among the Top 25 in Collier County in 2017, the company was even recently featured on HGTV’s Island Life television program. Additionally, they have been Premiere Plus Realty’s Top Producing Sales Team in 2015, 2016 and 2017.

and went under contract in 3 months. Friendly, knowledgeable, reachable, professional, personal, genuine, good communication, and fun to work with. We highly recommend them if you are buying or selling.”

When asked what she enjoys most about what she does for a living, Mary points to the culture of the Bartos Group. “I love the fact that we have a great team,” she says. “They’re like my second family.” Mary and the Bartos Group are also firm believers in giving back to the community, and do so through a large variety of methods. These include their involvement in fundraising for the fight against Alzheimer’s, and organizing an annual spring food drive to provide food for in-need children during the summer months. “In our affluent community,” says Mary, “it’s hard to believe there are kids who don’t have food, but there are.”

Looking to the future, Mary’s plans for her company are fairly simple, and these include continuing to grow our business and to nurture and groom our team members for their success. Above all else, however, is her continued commitment to providing her many buyers and sellers with the exceptional customer service that has become the Bartos Group’s calling card.

Nearly half of the Bartos Group’s business is comprised of repeat and referred customers, one of the truest measures of success in the highly-competitive real estate industry. “I think one of the reasons our clients continue to use us is because we believe in providing an Amazon Prime-like experience,” says Mary. “We have a great staff that makes sure the entire process of buying or selling is easy and enjoyable. We have a lot of fun with what we do, so our clients really enjoy working with us.”

Thorough, savvy and cutting-edge marketing has also played a large role in the company’s success. The area’s most comprehensive marketing plan is implemented for each listing, which includes professional photography, video and 3-D walkthroughs and aerial footage if appropriate. The company’s full-time Marketing Coordinator ensures that each listing is featured prominently on all social media platforms.

The appreciation the company’s clients feel for the Bartos Group is perhaps best evidenced by the hundreds of glowing reviews they have amassed on Zillow.com, on which site they are Premier Agents with a perfect five-star rating. Reads just one of many: “We had our home for sale for 2.5 years without any serious offers. Listed with the Bartos Group, had triple the showings, Top Agent Magazine

For more information about Mary Bartos and the Bartos Group, call 239-394-3040, email info@bartosgroup.com, or visit bartosgroup.com www.

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Is Your Phone Voice Attracting–or Repelling?

By Carla Cross, CRB, MA It’s such a simple thing, but so important--the first impression you make with your voice!

Recently, I did a presentation to a group of Luxury Agent Specialists. It was about sound and its impact on others (I used the piano to demonstrate). We usually think of visual impact. But, as agents, we come across way more people initially via email or phone than we do by sight. So, isn’t it time to 20

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polish your ‘phone voice’? It’s probably the first ‘warm’ impression people get of you (I call email ‘cold communication’ because it vastly shrinks the three major ways we communicate: sight, sound, and feeling).

Here are three tips to assure your phone voice makes the best first impression.

Remember, You never have a second chance to make a first impression!

Don’t Mistake Technology as the ‘End’

We are so focused on technology today, that we are in danger of forgetting to effectively use that technology. Here’s an example. When I phone an agent today, I have no idea where that agent will answer his or her phone—or from what phone the call is being answered. And, I don’t really care. Technology allows the phone to follow the agent. That’s great. Here’s what’s not so great. The agent’s message is so dull, powerless, or mumbled that it doesn’t sound as though the agent wants to talk to me. Or, the agent’s message is so long, that I’m impatient by the time I get to leave the message.

Make a Superior Phone Message

For three days, listen carefully to the tone, intent, and messages you hear in phone messages. Listen carefully to how agents, managers, and your affiliates answer the phone (including the receptionist at the office). What do you think? If you didn’t know these people, what would you think of them? Are they excited to hear from you, or are they bored?

Here are 4 important tips to remember when recording your own message: 1. Stand up—you’ll sound as though you have much more energy.

2. Write out your script first—and be sure it’s not too long. I don’t really care where you’re going to be all day!

3. Modulate your voice pleasantly. Try to get some resonance.

4. Sound as though you’re looking forward to hearing from me!

Don’t Settle for One Run at It: Re-record Your Phone Message until It’s Perfect

As a musician, I would never play the piano for others unless I had practiced until the performance was perfect. Yet, when we ‘practice’ real estate, we often just ‘let it fly’ with whatever comes out of our mouths! Not good. You have too much at stake to settle for one run at it.

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Advice from a musician: Practice your phone message several times before you record it. Then, record and listen critically. Don’t just use the first recording.

Make sure your ‘phone voice’ is the best first impression you can make.

P. S. Managers and team leaders—two tips 1. Call each of your agents’ phone mails. What’s the impression you get?

Are they professional? Do they state the company name? Do they represent your culture and image?

2. Create a quick class in phone messaging using the information in this blog.

Copyright ©, Carla Cross. All rights reserved.

Carla Cross, CRB, MA, is the founder and president of Carla Cross & Co., specializing in real estate management and sales. Her internationally best-selling start-up plan for new agents, Up and Running in 30 Days, is now going into its 5th edition (!). Carla brings her vast experience as a top-selling agent and award-winning manager and trainer to the podium, blending her musical background with her proven sales and management strategies (she uses the piano AND even teaches someone to play—fast…..—entertaining and practical). Find out more at www.carlacross.com.

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WOLFGANG HERZ Growing up in Vienna, Austria, Wolfgang Herz earned an early real estate pedigree by witnessing the work of his father, a prominent property developer in Europe.

From an early age, Wolfgang developed a passion for the industry. As an adult, he rounded out his skillset and creative eye through his tenure in the restaurant and hotel management industries. Nearly twenty years ago, Wolfgang began translating his vision for restaurant spaces and other commercial properties, applying a luxe international expertise to the booming Miami scene. Today, he has built an impressive reputation as the President of Fortune International Realty’s Commercial Division.

Heading a team of roughly twenty-five professionals, Wolfgang focuses his work on the sale and rentals of commercial properties, including retail, restaurant, and office spaces. Over the course of his lengthy career, he has had a personal hand in shaping several largescale mixed-use projects across Miami, such as The Atrium and Canvas Condos—to name only a few. In addition to spearheading deals for 500-unit properties to those with 32 micro-units, Wolfgang has also worked with over eighty prestigious restaurant groups, including bringing the Zuma Restaurant Group to the city to dynamically shift its dining scene. While much of his focus remains on Miami, Wolfgang’s team also caters to residential and commercial clientele both in Miami and elsewhere, with interests active in the Caribbean, New York City, Aspen, Colorado, Chicago, and beyond. Thus far, roughly 80% of Wolfgang’s business is driven by repeat clientele—a striking testament to effectiveness and staying power as an agent and industry leader.

In describing his professional style, Wolfgang credits round-theclock accessibility, first-hand industry experience, and a vision for potential as the foremost drivers of his success. “It’s all about knowledge, especially when it comes to restaurants. I’ve been trained in architecture and hospitality, and it’s where my experience lies,” he explains.

“It’s also a 24/7 job. Especially when you’re working with international clients, you have to stay informed and up-to-date on the market, technology, and communication. That’s one of the reasons why we have such a big team. Together, we’re able to support our clients and concentrate on providing them all the latest information. Our team and technological tools keep clients in the loop twice a week to be sure we’re all on the same page and things are progressing smoothly.” When enacting a Top Agent Magazine

listing campaign, Wolfgang offers clientele his full-time marketing department, which leverages immersive professional photography and exposure across social media outlets and the leading online listing platforms to net global visibility. While cutting-edge tech tools give clients an edge, Wolfgang also emphasizes the power of one-on-one personal attention. “Even with all the technology at our disposal, we make sure we are in touch with all our coworkers, clients, resources, and brokers to stay connected on a personal level,” Wolfgang says. “We want to ensure that we can all achieve a better Miami and go beyond a single listing to promote our city as a whole, as a place we all call home.”

To give back, Wolfgang contributes to his civic landscape by participating in all his regional commercial and residential Realtor associations. He also supports Big Brothers Big Sisters, as well as charities supporting relief efforts for the community’s homeless. In his remaining free hours outside of the office, Wolfgang most enjoys sampling Miami’s multifaceted dining scene, playing soccer, tennis, and golf, as well as spending quality time with his family, friends, and loved ones.

Looking toward the future, Wolfgang intends to keep progressing on his steady path, with plans to continue expansions throughout Europe and the U.S. For now, he is content to build culture and community in his home base of Miami. Finally, with two decades of intrepid experience behind him, Wolfgang Herz considers what he has come to value most in his career. “I love to create,” he says. “There’s so much creativity involved in working with restaurant concepts and major commercial spaces. It’s very exciting to work alongside developers and clients to create something new and different in our work and play environments. We can choose where we live, and I think Miami is one of the most beautiful cities to live in. I love that my work allows me have a hand in building something special that everyone in our city can enjoy.”

To learn more about Wolfgang Herz email WH@fir.com, visit WHMiami.com, or call (305) 970 – 7260 www.

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