CANADA 3-30-20

CANADA EDITION

5

TIPS TO MAKE NEW HIRES A LONG-LASTING SUCCESS

The Daily Schedule of a SUCCESSFUL REAL ESTATE AGENT

FEATURED AGENTS

LEA CATHCART VIC DEJANOVIC SANDRA D'ELIA HENRY E. KLOP DEREK LIEN JACLYN RABIN MAHA SHAHBAZIAN

Every Player is Valuable:

How to Boost Your Team’s Morale

COVER STORY

CAL CHEPIL

CANADA EDITION

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16 VIC DEJANOVIC 19 SANDRA D'EL LEA CATHCART

For Vic, thatst At 23 years old, Vic Dejanovic Sandra D’Elia got her Lea Cathcart arrived in real estate that demonstrates the neighborhoo job,” he s had already established a career real estatemy back in 2018 four years ago. At the time, Lea the lifestyle prospective buyers ca would.”

For h for himself, having started andhis her husband had long was a teacher, and whenown his childexperiencemolded in purchasin by fri successful construction hood friend Steve sold him his first Business, Beyondhowever, thereselling office, homes Lea as partbac of than gives anything, company. home, Lea instantly became interlocal real estate board, having serv whe will onesoday se began to weigh on him withprivate time. portfolio, ested in the business. “IVic saw how wasn’t Committee, thetiming MLS Committe arrived for S ished memorie simply satisfiedideal with good he was at it and the value of and Relations Committee.

He hasandal to earn construction, he wanted to her license HENRY E. KLOP CAL CHEPIL LEA CATHCART VIC DEJANOVIC SANDRA baseball D'ELIA a Realtor and a real estate team soccer her and skillset withteam. others Outside of hisI findcareer,” something new, something remembers.

The two Whenever of them now eachcombine enjoys spent his wife anLea established relationship. wework alongside and dedicated, Henry leapt at with thearound chance.

“ItJoc w the co that could histime entrepreget a new listing we send out professional er and commitment to perfect decision for me, other.

Lea has gone on to carve out his own reputation, dren, Addison and Finnley.

As for a more ambiti neurial spirit with his personal 20 23 24 27 MAHA SHAH flyers to all agents to see if they service have built him remembers.

Sandr known for of histhese relationship-oriented approach, proven theNow, Canadian desiretrack to help others. keep momentum going strong as a have any inclients are in and the market e of the top agents in swiftly built a reputation as an agent known fo to assist soldi For Maha Shahbazia record, depth who knowledge personal touch. business and relationships in the Jaclyn had a passion Derek Lien ofgot interested inRabin real always For Derek, real estate ownersh brings h for something similar. We’veThen had ahelotdiscovered er 23 years in the busiintegrity, pro-active approach, and personal touch looking for a m realforestate.

Inspired, Vic rocketed estate was the risk of a my referral architecture andexpanding people.and While and base beca estate when he and his best friend keep new people being able to gu success selling properties this way.” eads a four person team ties,” he says. through his schooling and earned his license.

In his She began her career in Today, Lea serves clientele across the Greater Victoria, continuing to process. grow personal she studied political science andour“The thatmain persin started a renovation company.

Priorplatinum and selling th residential and agriToday, spearheads her work solo myLea expectatio first year as a he Realtor, rose to aaSandra level at his tion technology and eng region of British Columbia.

There, has he amassed tial and commercial” andunde his was prepared for a career in law, vation, c that,doesn’t he worked in tech, but of in Royal he says.

“I’m reallyclients verytrapped grate Henry’s relationship with histoclients e, and typically closes banner LePage, serving acros brokerage.

But Maha felt business almost exclusively driven by repeat and referral warehouse as well as two vacatio shegreater ultimately decided leverage plays an end with the close of the transaction, and of doing to 100 transactions a his two years custom to region. help toother people ho Toronto There, she has built aw Asof forgain hisours futu monotony office who trust capable eye, astute counsel, and heart of town, “A passion of her experience in sales and pursue year, the heclientele stays connected withhis them by periodir residential business is largely driven by repeat and referral clie renovations and builds,clients heness became rewarding.” plan.

“The sky Today, Vic services throughout the Durham had a corporate jobhave whe personal approach.

Aftermaking just two years, Lea was recogVictoria and make sureand they herwho interest in real estate.

“I had diverse cally sending out mailers, phone near his home in British trust her industry knowledge proven “obsessed with houses” and decided the best of thps region, including Kawartha Lakes, Peterborough and earning good money,” nized as an MLS Gold Award Winner, being in the top our great city,” he says. calls, and stopping by in-person to visit Valley, Henry says that to figure it out on my own,” she investme HENRY E. KLOP DEREK LIEN JACLYNaRABIN MAHA SHAHBAZIAN Likewise, Sandra the im Northumberland County, record. atlicence.

RE/MAX Riveremphasizes ToRouge give back his commun “But I to wasVic notthroughou satisfied.

10%who of sales volumeHe intohas hispursue region.

“Toreal me,estate it’sremembers. all about those live nearby. also At been anywhere from 4 to 5 “I had no experience, of communication and empowering her ct ®tancehe entrepreneur Realty. his current position, has utilized his prior , of I really “Once became the a Realtor localwith church, participating with relationship,” Leathesays.

“I Iprioritize quality the education.

Now, four years of experie a the regular exhibitor at annual Pacific ral clients, occasionally through “I’m honest with my clients no clients, and I knew it would Beyond his upbeat business experience to develop a lasting reputation in In 2011, made a Cathcart decision.

“I the enjoyed helping people buywhere sell theirwe’re properties, andMaha activities, as well considers aspulled with ten lo trust and confidence built with aand client working ahead, Lea wh Agricultural Tradeshow for the past 21 years, hewhen ar north as Prince George. beginning tohe end,” she says.

“I found tell them the be a challenge, but I’m a very proactive and determined supportin the care the community.

This past year alone, was ranked in gave my two weeks notice and got into real being able to help their families,” he says. teaches clients and staff with rt frequently encounters clients,purchase old friends, and together. former I treat every sale as ifsold it later, were mine his chosen field.

“Ia really enjo even if I don’t feel it’s good time person.”

Eight years Jaclyn ismeans in command of an new Can the topand 2% of units within thethat Toronto Real Estate However, Maha had a steeper climb than most. “ personal time, canLea be say fou Henry’s commitment passion nry how he has managed to build new prospects. personally, and I guideand my clientsfor through start in their lives,” or sell.tofor I’m advances not just after the Derek deal.

I’m really hp And the best Board,which consistsfrom of known approximately 56,000 agents. impressive reputation, her communicative furnishin wanted to give me the job,” she says.

“I lacke him the distinction of being business, he will point to his integ- the industry earned Derek as abackground solo agentrecogwith a full time assistant, snowboarding inofthe wint Myworks teaching definitely me up forthem, a his help and do my best to educate my cl ofand a Iproperty, purchase a first hc on On 21) top of EVERY that, a set large portion of current volume 4) 5 TIPS TO MAKEfinish.

NEW HIRES A PLAYER IS style, proven track record, and personal hours, Ja background.”

Sotouch.

Maha made a betsmile with hermy emp ofand, thehands-on, topsays, individual Re/Max agents in as being the primary drivers of his nized as onemore he “Our brokerage does a lot for us, also.”

He well as spending time with frie especially on the financial commitment involv proactivecomes approach to educating clients.” make the right investment, playin out of referrals fromshe previous satisfied clients. wasn’t hisBOOST number one agent withinloved six mon on Canada,SUCCESS and In in serves 2019 was honored to receive onewhere of now that we are upfront, and that LONG-LASTING VALUABLE: HOW TO buying or selling.”

WhileLea Sandra’s transaction mostly the area, he’s located fact, he education andCalgary instilling knowledge and been confidence rewarding.” believes his client he could fire her.

Sure enough, Maha ascended Today, Jaclyn spearheads her work under the banner outdoors the highest awards Re/Max international. l honestly with them,” he says. “for the gamut from condos toand high-end single-f the past 30 ayears.

Much of his business comes from Plans for the include in for hisfrom clients is cornerstone ofisn’t Lea’s working philosof knowledge time he sharesgd YOUR TEAM’S MORALE ButKeller Vic worried about the numbers.

“My goal is future of her class.

Ever since meeting that six month of Williams Prestige, serving clients across the home is the single 13) largest asset that WHAT THE FIRST homes, her focus remains on human conne theTHING inner and various Calgary neighbourhoods. is looking to expand his servic ophy.

“Trustcity is so important to this process,” he explains. estate was a hobby of mine,” he re to trust,” he says. “I’m not here make a buck. has single-handedly overseen between 100 Besides his professional life, Henry greater is build extremely I always say ‘you only get to sell As for th Montreal region.she There, shetoheads a tightknit and her clients’ wellbeing.

For those explorin “Sometimes things go smoothly, and sometimes it’s more time careerWhen and passion.”as well a property management, Instead, I doa this because Itransactions want to help people.”

YOU DO SAYS year. involvedWORK in his local Rotary club, andteam has of been !’ When they entrust us to sell it forAFTER going str five and fields both residential and commercial possibility ofper buying, she helps pair first-timers complicated—but my role is to remain levelheaded, and working with clients, Vic prioritizes, above all, opening “I would say about 90% of [my business] is repeat and side of the business. On the rea 25) THE DAILY SCHEDULE since the age of 19. Over the years, us to do the very best that we can.

ABOUT YOUmember of Rotary business, with an arm of her team dedicated to property fully in mortgage brokers point them toward fina channels ofpeople communication.

He wants tosimply keepthat hisgrowing listers candid throughout the process.

This provides a lot referral,” Derek says.

“In general, feelclients theyToday, can trust his database a Maha proudly services clients around th the club has been involved in work ranging from polio OF A SUCCESSFUL REAL health and make homeownership a reality.

“I’m looking f management.

To date, almost the entirety of Jaclyn’s educated on the selling process, acting as their guide and of comfort, and the trust and reliability I provide imparts a for RE/MAX Hallmark She“So run me.

Trust is important.

Since I started 10 years Ottawa ago, I’ve great service.

HeRealty. also has som eradication in foreign countries to helping build and one-on-one with all my clients,” she says.

17) HOW TO MAKE YOUR business is driven by repeat and referral clientele who says.

“Fo ESTATE collaborator in clients.” theAGENT market. sense ofand security andaddition, confidence for happy my splitting duties withyourself her sisteron andth parks trails.

In he donates o listing properties, Henry’s team maintain local never had a client that’s not been with myknit services.

“Really educate of usoutfit, become friends.” trust her seasoned experience and astute counsel. Above limit.” N COMMUTE PRODUCTIVE of his commissions the British ive online marketing campaign that a portion of all picked team of assistants.

What their business I think [clients] are a lotto more comfortable recommending specific about what neighborho Rabin co all, prioritizes personal at the As Lea aJaclyn Realtor, Vic offers clients a makes rangerelationship of isand actively involved sites, as well as ads on Facebook, Columbia Children’s When it Hospital comes toand marketing, and his team, Thethe Victoria size, uppromotional for in she sheer energy outp Whenitlisting properties, begins by and prepping me to their friends network of people.”

But business can come from offor every bought or sold.

“I “we really connect field.

“Ea outlets theirproperty home listings.

These options run the in the Canadian Wheelchair organization. l Estate Channel to garner as much Real Estate Team, leave heart no stone unturned.

“We’re super year,” Maha says, did close to 196 transacti home for market through consultations on declut prepared!” gamutmy from social she media promotions tobewebsite post- and with says.

“It’s aagents.” personal process, architect le. On top of this, Phone Henry leverages just two in our approach toclients,” marketing.

Campaigns and staging.

From there, all properties are cap 310-734-1440 | comprehensive Fax 310-734-1440 To stay in touch with his ever-growing base of clients, ings to printed advertisements.

But regardless of the meTo a lot we’re working very closely together.

It’s important to In looking tousually the future, Henry is excited to continue ork to shop his listings around with reserved fora high-end properties we offer for most immersive light through lea in their profess Derek sends out monthly newsletter, but, he says, outlet, Vic always puts in the extra effort to ensure that growing his business while focusing on giving back to ors. “I work a lot with agents in the protectour their interests, take care of of clients, mag@topagentmagazine.com | www.topagentmagazine.com To manage thatand remarkable volume every listing of ours,” hecommunicate, says. “We maximize clients’ emaM mainly relies on simplyclients people if he finds a propa texting home reaches its future “Online advertising is previous life his community.

“There’s many different ways you can custom communities like Vancouver and from beginning tobuyer. end.

Assome a team, we approach adopted tricks from her in sale values and exposure with our marketing”.

No portion this issue be reproduced anythink manner whatsoever without prioryou consent of the Top Agent o great,” says, “but also have dooffering the converting legwork.” erty thatinand matches their needs.

He also calls just to say hi.topublisher. lookmay at your community about howwork to he make ce George,” he explains.

“Weof have tion technology, her humble busin our as a customized service, clients an Individual websites, narrated videography, professional Magazine is published by Feature Publications GA, Inc. Although precautions are taken to ensure the accuracy of published n our database with whom we have a difference.” “It’s not necessarily real estate-related, but justthere to touch To“We’re learn more about well-oiled machine. small but v where we’re withby them, for them, very and photography, and 3D Virtual tours for each of listings, materials, Top Agent Magazine cannot be held responsible forexperience opinions expressed orour facts supplied its authors. base with people,” he says.

“Another big part of it is that cient,” she says.

“I will not list a property un call +1-250-217-0892, em wehis go above beyond.” is what Leatoknows makes listingsand stand out. What’s To subscribe or change address, send inquiry mag@topagentmagazine.com.

I use a lot of WhatsApp these days.

It’s really beneficial a 10 out of 10.”

Maha guides her clients to p or visit vret.ca or leac more, Lea focuses on curating an image for each property For more information about Henry E. Klop, Published in the U.S. for keeping in constantWhen communication, and for keeping by conducting an elaborate symphony of pro Jaclyn and her team overlook it HenryEKlop.com, call 604-858-7179 or email heklop@gmail.comlisting properties, photographers, complimentary a log of what conversations you have which clients.” no detail.

“We with get as creative as possible,” she explains.cleaning servi even pet-sitters.

“We commit to you,” Copyrig she say 2 Top Agent Magazine “We meet with our clients to understand their needs and commit to us, and we work as a team.”

His online and social media of course extends campaigns to each timing,presence and we tailor our marketing Copyright Top Agent Magazine to marketing, too, with online ads and Facebook posts

DEREK LIEN JACLYN RABIN

CONTENTS

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mailto:mag@topagentmagazine.com http://www.topagentmagazine.com

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5 Tips to Make New Hires

a Long-lasting Success Bringing a new employee into the mix is process commonly known as onboarding. The idea behind onboarding is to make the transition from new hire to team member as efficient and pain-free as possible. However, polling shows that some 31% of entry-level and intermediate level hires leave their new posts within just six months of starting. The question is: why?

The hiring and training process is time-intensive and doesn’t come cheap. This means that making 4

a good match for the long haul requires more than just assessments of skill and personality. To ensure a talented new hire sticks around and is truly positioned for success, the onboarding process must be executed with the same care applied during hiring. For a few ideas on how to make the most of the onboarding process, consider the tenets below as you guide your new hire toward long-lasting success within your company.

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1. Be honest about the scope of the role

2. Build in some perks

Let’s say you’re looking to add a new buyers agent or loan processor to your team. You write up the position’s responsibilities, but neglect to mention that you want the new hire to handle a host of administrative tasks, as well. Maybe it doesn’t seem important enough to outline in detail, as it’s the sort of thing the rest of your does. Miscommunications like these are a leading reason why new hires leave their roles.

If there isn’t clarity and transparency about a position’s true responsibilities, then new hires may become quickly disillusioned and seek out greener pastures.

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While stocking the breakroom with bagels every Friday may seem like a small gesture, it’s often those little morale-boosting moves that build loyalty and comradery among the team. Bike-to-work incentives, subsidized gym memberships, and benefits that match the needs of your employees—all are ways to demonstrate appreciation and investment in your team.

Likewise, the right candidate will return the favor and invest his or her energies into their new role.

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3. Get a sense of big-picture career plans

4. Keep the lines of communication open

Another reason new hires move on may have nothing to do with you or your office. In fact, many hires in entry-level or even intermediate roles have doubts about their long-term vision.

That’s why it’s important to be upfront from the beginning regarding a candidate’s five-year plan and ultimate dream job. Maintain realistic expectations when asking these questions, but use it as an opportunity to gage a candidate’s seriousness about the real estate or mortgage industry. Why this line of work over another?

Emphasizing industry longevity and career growth during the interview process can save you drama down the road.

Take a proactive approach in communicating with your new hire. Take time to check in regularly during the first six months of his or her addition. If you can, make time to train new hires yourself—if only for a part of the onboarding process. You’ll forge a deeper professional bond and create an avenue for further questions. All in all, make it clear that you’re personally invested in their presence and talents, and that you care what they have to say. That way, if any issues or doubts arise, you can stay on top of it and work out a solution, rather than lose a new employee.

5. Give new hires meaningful work to do It’s natural to keep the kid-gloves on with new hires, but don’t let that stop you from giving them a chance to shine. New team members will feel empowered and motivated if given meaningful projects to focus on. Don’t relegate their daily duties to busy work as they build experience.

Instead, task new teammates with something challenging, or that draws on a specific skill you hired them for. You’ll instill confidence, demonstrate your commitment to their growth, and with any luck—keep them around for the long haul.

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CAL CHEPIL

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CAL CHEPIL Cal Chepil of Cal Chepil & Associates credits his remarkable rise in real estate to his “3 Pillar System” of providing exceptional value, personalized comprehensive marketing plans and many years of experience.

Cal Chepil of Cal Chepil & Associates credits his remarkable rise in real estate to his “3 Pillar System” of providing exceptional value, personalized comprehensive marketing plans and many years of experience leading to the best results possible. In addition to ensuring that 8Copyright Top Agent Magazine

each client is impressed with the ease of their buying and selling experiences, Cal sees the value in having a solid foundation for his business. “I refuse to compromise when it comes to building relationships based on integrity, transparency and trust with my clients,” he says.

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When selecting Realtors to join his team, Cal carefully chooses agents who share his passion and vision. He then personally trains and mentors them until they are among the best in the industry. Cal brings an impressive background to his role as a REALTORÂŽ at eXp Realty. For Top Agent Magazine

nearly eight years he was an agent and owner with 2 Percent Realty Okanagan Ltd. Prior to that he received years of formal sales training from the best in the business, having learned sales strategy techniques that maximize his clients’ investments.

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Cal is known as a master negotiator and won numerous awards that speak to how successful he is in this competitive industry.

Cal owes his success to the fact that he thinks quickly on his feet and is deliberate in everything he says and does. He is known as a master negotiator and won numerous awards that speak to how successful he is in this competitive industry.

According to Cal, over 80% of his business is driven through repeat and referral clientele.

“At this point, many of my clients are beginning to feel like family,” he says. “We strive Copyright Top Agent Magazine 10

to treat our clients like family. Our ‘Client Care Team’ stays connected with them every step of the way, making them feel more connected to the process.” Cal has two full-time assistants who market properties and set up showings. He also offers stunning professional photography to ensure that a home looks amazing, both in person and online.

Cal’s business has continued to grow even in cooling markets. From 2012-2019, Cal Top Agent Magazine

consistently ranked as the top agent/team at 2 Percent Realty Okanagan Ltd. His average sales point in 2019 was $650,000. For 2020, Cal has his sights set on a new personal best for his team, of 120 sales. Keeping himself on the frontlines of market fluctuations, Cal is able to accurately advise and quickly adjust his ability to market and negotiate. He prides himself on having a front row view of what is happening in the Okanagan Real Estate Market.

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Cal also keeps his fingers on the pulse of the latest state-of-the-art technology. Almost a decade ago, he developed a paperless business model for himself and his team. Through the use of this paperless technology, which is eco-friendly and more efficient, Cal has exponentially increased his efficiency to provide his clients with timely and pertinent information.

Cal believes it is critical to give back to the community and has done this through volunteering Copyright Top Agent Magazine 11

with youth groups and coaching minor league hockey. In his personal time, Cal enjoys playing a variety of sports, such as ice hockey and golf. He also loves to go boating. To unwind, he enjoys spending time in Okanagan’s picturesque outdoors with his beautiful wife and four young children.

His plans for the future include consistent and steady expansion. “I want to grow my business and make sure I do it right,” he says. He also plans to continue to mentor up-and-coming real estate agents. “I love helping other people become successful,” he says. “The whole process is very fulfilling.”

To learn more about Cal Chepil, email cal@calchepil.ca, visit calchepil.ca, or call (250) 878-8650 www.

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Top Agent Magazine

What the First Thing You Do After Work Says About You We all have our routines. From that morning cup of coffee to a jog at the gym, it’s common to establish touchstones for our daily lives.

But have you ever considered what these habits tell us about ourselves? Our actions reveal much about our motivations and emotional life, so taking a second look at your first move at the end of the day can be telling.

With that in mind, see how you fare when it comes to post-workday habits...

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Break a Sweat After a long day of work, is your first instinct to strap on your sneakers and take off on a run? Do you stop off at the local yoga studio for an extended stretch? Maybe you head to the weight room to pump some iron. Whatever your exercise pick, if you’re inclined to sweat it out at the end of a long day, you’re likely a routine-oriented profes-

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sional who internalizes work-related stress. Of course, you’ve chosen a healthy release for all that pent-up tension, and you’ve discovered the power of endorphins. Once work hours are over, not everyone finds the motivation to stay active. This means you’re driven by routine, conscious of your emotional and physical health, and prefer to leave your cares at the gym, rather than bring them into your home oasis. However, it’s important to give your body a rest now and again, as recuperation time is not only beneficial for physical health, but can help prevent burnout for the long haul.

Flexibility is a skill, and one just as important to cultivate as rigid commitment. If you find yourself out of sorts if you miss just one day of working out, you might want to pay some attention to your routines and motivations, and rebalance your commitments and fitness routine accordingly.

Round-the-Clock Hustle If you’re the type to bring work home with you, you aren’t alone. While your motivation to work nonstop is admirable, it’s also important to make the mental transition from workplace to home, establishing the time to hustle and the time to relax. Just like those that hit the gym without fail after a long day, sometimes you’ll need to practice saying no. If your work life is indistinguishable from your personal life, it’ll be hard to catch a break and recharge.

This means burnout, frayed nerves, and missed details will soon be on the horizon. Of course, round-the-clock hustle is a strength, too. You’re passionate about your work, care deeply about doing things right, and failure is not an option.

Just make sure that you establish some foundational boundaries so that you maintain an 14

appropriate, healthy balance between your time at work and your time at home with the loved ones and hobbies you cherish. If making way for downtime isn’t easy, try penciling it in the way you would a work engagement. Dinner with a friend, a date night with a significant other, or a solo movie fest can be readily added to your calendar, and thus built in to your regimented schedule.

Turn to Food If your first instinct after work is to eat, it can say a few different things about your routine.

Perhaps you’ve been so on-the-go all the day that you haven’t had time for lunch. In this case, you might need to regiment your schedule with more purpose aimed towards downtime and self-care; food is fuel, after all. If you head home and gorge after an average day, you may be turning to food as a way to relieve stress.

In this case, you may need to reassess some of your post-work habits and find a healthier balance and outlet for your tension. Taking a walk, grabbing fresh ingredients for dinner, hitting the gym, or decompressing by catching up with a friend or a good book—all are healthier, more balanced ways of executing the transition from the office to the home. Pay attention to your consumption post-work. Determine how hungry or satiated you really are before making a grab for the nearest sustenance.

People decompress in all different ways after getting home from the office, but always remember that routines are telling. Don’t take your daily actions and impulses for granted. Examine the root behind your well-worn practices, and you may detect nuances at play beneath the surface that can you help you recalibrate for the better.

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LEA CATHCART Lea Cathcart arrived in real estate four years ago. At the time, Lea was a teacher, and when his childhood friend Steve sold him his first home, Lea instantly became interested in the business. “I saw how good he was at it and the value of a Realtor and a real estate career,” Lea remembers. The two of them now work alongside each other. Lea has gone on to carve out his own reputation, known for his relationship-oriented approach, proven track record, in depth knowledge and personal touch.

Today, Lea serves clientele across the Greater Victoria, region of British Columbia. There, he has amassed a business almost exclusively driven by repeat and referral clientele who trust his capable eye, astute counsel, and personal approach. After just two years, Lea was recognized as an MLS Gold Award Winner, being in the top 10% of sales volume in his region. “To me, it’s all about the relationship,” Lea says. “I prioritize the quality of the trust and confidence built with a client when we’re working together. I treat every purchase and sale as if it were mine personally, and I guide my clients through from start to finish. My teaching background definitely set me up for a more hands-on, proactive approach to educating clients.”

In fact, education and instilling knowledge and confidence in his clients is a cornerstone of Lea’s working philosophy. “Trust is so important to this process,” he explains.

“Sometimes things go smoothly, and sometimes it’s more complicated—but my role is to remain levelheaded, and candid throughout the process. This provides clients a lot of comfort, and the trust and reliability I provide imparts a sense of security and confidence for my clients.”

When it comes to marketing, Lea and his team, The Victoria Real Estate Team, leave no stone unturned. “We’re super comprehensive in our approach to marketing. Campaigns usually reserved for high-end properties we offer for every listing of ours,” he says. “We maximize our clients’ sale values and exposure with our custom marketing”.

Individual websites, narrated videography, professional photography, and 3D Virtual tours for each of our listings, is what Lea knows makes his listings stand out. What’s more, Lea focuses on curating an image for each property Top Agent Magazine

that demonstrates the neighborhood, wider community, and the lifestyle prospective buyers can expect.

Beyond the office, Lea gives back as a part of Victoria’s local real estate board, having served on the Public Relations Committee, the MLS Committee, and the Government Relations Committee. He has also started a local men’s baseball team and soccer team. In his free hours, he most enjoys time spent with his wife Jocelyn and two young children, Addison and Finnley. As for the future, Lea intends to keep momentum going strong as he continues to build his business and relationships in the years to come. “I want to keep expanding my referral base and business while also continuing to grow our personal investments, both residential and commercial” Lea and his wife own a commercial warehouse as well as two vacation rental properties in the heart of town, “A passion of ours is to welcome people to Victoria and make sure they have a fantastic experience in our great city,” he says.

Now, with four years of experience, and a bright future ahead, Lea Cathcart considers what he enjoys most about his chosen field. “I really enjoy helping people make advances in their lives,” Lea says. “Whether it’s the sale of a property, purchase of a first home, or helping someone make the right investment, playing a role in that is really rewarding.” Lea believes his clients truly value the amount of knowledge and time he shares with each of them. “Real estate was a hobby of mine,” he reflects, “and now it’s fulltime career and passion.”

To learn more about Lea Cathcart call +1-250-217-0892, email lea@vret.ca, or visit vret.ca or leacathcart.com www.

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VIC DEJANOVIC At 23 years old, Vic Dejanovic had already established a career for himself, having started his own successful construction company. Business, however, began to weigh on him with time.

Vic simply wasn’t satisfied with construction, and he wanted to find something new, something that could combine his entrepreneurial spirit with his personal desire to help others.

Then he discovered real estate. Inspired, Vic rocketed through his schooling and earned his license. In his first year as a Realtor, he rose to a platinum level at his brokerage.

Today, Vic services clients throughout the Durham region, including Kawartha Lakes, Peterborough and Northumberland County, at RE/MAX Rouge River Realty. At his current position, he has utilized his prior business experience to develop a lasting reputation in the community. This past year alone, he was ranked in the top 2% of units sold within the Toronto Real Estate Board,which consists of approximately 56,000 agents.

On top of that, a large portion of his current volume comes out of referrals from previous satisfied clients.

For Vic, that legwork is hardly work at all. “I adore my job,” he says. “If I could do this 24 hours a day, I would.” For him, real estate is a deeply human industry molded by friendships and personal connections. More than anything, Vic deeply values the idea that a listing will one day serve as the foundation for someone’s cherished memories.

Outside of his career, Vic currently donates to hospitals around the community. But he also has set his eyes on a more ambitious project. With the help of a veteran of the Canadian army, Vic is working to create a nonprofit to assist soldiers with their mental rehabilitation. “I’m looking for a more direct involvement with local charities,” he says. “This project would go above and beyond my expectations.”

As for his future in real estate, Vic maintains a simple plan. “The sky’s the limit,” he says. “I just want to be the best of the best.” This mentality has shepherded Vic throughout his life, from his days as a successful entrepreneur to his ascent as a Realtor. By channeling his upbeat tenacity and unwavering dedication, Vic has found the career of a lifetime.

And the best part? “There’s nothing better than seeing a smile on my client’s face,” he says

But Vic isn’t worried about the numbers. “My goal is to build trust,” he says. “I’m not here to make a buck.

Instead, I do this because I want to help people.” When working with clients, Vic prioritizes, above all, opening channels of communication. He wants to keep his listers educated on the selling process, acting as their guide and collaborator in the market.

As a Realtor, Vic offers clients a range of promotional outlets for their home listings. These options run the gamut from social media promotions to website postings to printed advertisements. But regardless of the outlet, Vic always puts in the extra effort to ensure that a home reaches its future buyer. “Online advertising is great,” he says, “but you also have to do the legwork.”

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To learn more about Vic Dejanovic email vic@remaxrougeriver.com or call (416) 835-3341 Copyright Top Top Agent Agent Magazine Magazine

How to Make Your Commute Productive The highest caliber business owners and entrepreneurs utilize every minute of their day.

Though this may be a lofty goal, there are certainly ways to make our daily routines more efficient and productive. Consider the morning and evening commute—time blocks that are accounted for every day. For some of us, daily commutes may mean a lengthy drive through gridlock traffic, or perhaps just a quick fifteen-minute crosstown excursion. However short or long your commute may be, there are ways to maximize this component of your daily routine and reap the rewards.

With that in mind, take a look at some ideas below to inject some energy and productivity into your daily commute.

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Listen to the latest industry-centric podcasts or audiobooks Whether you drive, bike, walk, or take public transportation, a commute is the perfect time to tune into an industry-oriented podcast or audiobook as a way of building your skills or getting into the zone for the day. Instead of letting your commute time be passive, you can process insights from leading industry professionals, or develop your skillset on a topic you haven’t yet made time for. Perhaps you’d like to develop your social media presence, or maybe you’d like to tap into the millennial homebuyer market—whatever the case may be, there is audio material out there suited to your interests. What’s more, podcasts are free and easy to incorporate on your smartphone or

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tablet, and there are ample audiobook subscription services out there that make regular listenership cost effective.

Create a mental to-do list to get a head-start on your day, or to prepare for tomorrow Getting your thoughts in order with a straightforward to-do list can help you dive in once you make it to your desk, or serve as a conclusive mental routine to end your work day.

If you drive to and from work and don’t have your hands free, don’t fret. Speaking your to-do list aloud can help you detangle your thoughts and tasks by vocalizing them. You can also try breaking down your to-do list by verbalizing the day’s goals, the week’s goals, and the month’s goals as a way of structuring priorities. If your commute is hands-free, you can incorporate a variety of apps that serve as custom-made todo lists that’ll organizationally map your duties for the day. In either case, use your commute window to identify and name the tasks ahead of you, and you’ll be able to hit the ground running when the time comes to perform.

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Tend to your personal commitments and planning A productive commute can boost your professional performance, but it can also serve your personal growth and out-of-the-office responsibilities, as well. Perhaps you can think out and plan your meals for the week so that you don’t come home burnt out and with nothing in mind for dinner. Maybe you check in with a relative or partner and catch up for a spare twenty minutes.

Not only does this eliminate a few items off of your personal to-do list, it can actually give you a more focused mind at the office. If your personal life is in good order, you’ll be able to devote your full attention to work tasks.

As the old saying goes, there are only so many hours in a day. If you added up all the minutes spent commuting around town, how many hours would amount? Though the trek to and from the office is an engrained part of professional life, it doesn’t have to be a drag. Account for those spare commute windows in productive ways, and in only a month you’ll have devoted a significant portion of your time to bettering yourself as a person and a professional.

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SANDRA D'ELIA Sandra D’Elia got her start in real estate back in 2018. She and her husband had long built experience in purchasing and reselling homes as part of their private portfolio, so when the ideal timing arrived for Sandra to earn her license and share her skillset with others, she leapt at the chance. “It was the perfect decision for me,” she remembers. Now, Sandra has swiftly built a reputation as an agent known for her integrity, pro-active approach, and personal touch.

Today, Sandra spearheads her work solo under the banner of Royal LePage, serving clients across the greater Toronto region. There, she has built a business largely driven by repeat and referral clientele who trust her industry knowledge and proven track record. Likewise, Sandra emphasizes the importance of communication and empowering her clients through education. “I’m honest with my clients from beginning to end,” she says. “I tell them the truth, even if that means I don’t feel it’s a good time to buy or sell. I’m not just after the deal. I’m really here to help them, and I do my best to educate my clients, especially on the financial commitment involved in buying or selling.” While Sandra’s transactions run the gamut from condos to high-end single-family homes, her focus remains on human connection and her clients’ wellbeing. For those exploring the possibility of buying, she helps pair first-timers with mortgage brokers that point them toward financial health and make homeownership a reality. “I’m very one-on-one with all my clients,” she says. “So many of us become friends.”

When listing properties, she begins by prepping each home for market through consultations on decluttering and staging. From there, all properties are captured in their most immersive light through professional Top Agent Magazine

photography, digital guides, and feature sheets.

Exposure is secured across the leading online listing platforms and social media outlets, as well outreach to fellow agents. “My clients appreciate that I’m very hands-on and pro-active,” she says. “They can get ahold of me at any time, and they know I’m honest with them and really have their best interests at heart.”

Beyond the office, Sandra give back to her community by supporting area causes, such as the Heart and Stroke Big Bike Ride, and sponsorship of local vendors. In her free hours, she most enjoys time spent with her husband and their three children. As for the future, she plans to keep progress moving steadily and hopes to earn her broker’s license in the years to come.

Now, with two sterling years of experience behind her and a promising road ahead, Sandra D’Elia considers what she enjoys most about her chosen field. “I love everything about what I do, but my favorite part is converting a renter to a buyer,” she says. “Educating someone, helping them purchase their first home, seeing others move up in life and finding financial health through real estate—that’s what excites me. I love seeing people do well.”

To learn more about Sandra D’Elia email SoldBySandraDElia@gmail.com, visit SoldBySandraDElia.com, or cal l+1 647–455–1289 www.

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HENRY E. KLOP Passionate, honest, and dedicated, Henry E. Klop’s character and commitment to providing premier service have built him a reputation as one of the top agents in his community. After 23 years in the business, Henry now leads a four person team that works with both residential and agricultural real estate, and typically closes anywhere from 50 to 100 transactions a year. Although their residential business is primarily focused near his home in British Columbia’s Fraser Valley, Henry says that he will also travel anywhere from 4 to 5 hours for agricultural clients, occasionally even venturing as far north as Prince George.

When you ask Henry how he has managed to build such a productive business, he will point to his integrity and work ethic as being the primary drivers of his success. “People know that we are upfront, and that we are going to deal honestly with them,” he says. “for many people their home is the single largest asset that they own, and as I always say ‘you only get to sell your property once!’ When they entrust us to sell it for them, they expect us to do the very best that we can.

We always do.”

When it comes to listing properties, Henry’s team pursues an aggressive online marketing campaign that uses multiple websites, as well as ads on Facebook, Craigslist, and Real Estate Channel to garner as much exposure as possible. On top of this, Henry leverages his extensive network to shop his listings around with other regional realtors. “I work a lot with agents in the valley and outside communities like Vancouver and as far north as Prince George,” he explains. “We have about 550 agents in our database with whom we have

an established relationship. Whenever we get a new listing we send out professional flyers to all of these agents to see if they have any clients who are in the market for something similar. We’ve had a lot of success selling properties this way.”

Henry’s relationship with his clients doesn’t end with the close of the transaction, and he stays connected with them by periodically sending out mailers, making phone calls, and stopping by in-person to visit those who live nearby. He has also been a regular exhibitor at the annual Pacific Agricultural Tradeshow for the past 21 years, where he frequently encounters former clients, old friends, and new prospects. Henry’s commitment and passion for the industry earned him the distinction of being recognized as one of the top individual Re/Max agents in Canada, and in 2019 he was honored to receive one of the highest awards from Re/Max international.

Besides his professional life, Henry is extremely involved in his local Rotary club, and has been a member of Rotary since the age of 19. Over the years, the club has been involved in work ranging from polio eradication in foreign countries to helping build and maintain local parks and trails. In addition, he donates a portion of all of his commissions to the British Columbia Children’s Hospital and is actively involved in the Canadian Wheelchair organization.

In looking to the future, Henry is excited to continue growing his business while focusing on giving back to his community. “There’s many different ways you can look at your community and think about how to make a difference.”

For more information about Henry E. Klop, please visit HenryEKlop.com, call 604-858-7179 or email heklop@gmail.com www.

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Every Player is Valuable: How to Boost Your Team’s Morale In the fast-paced world of real estate, it can be easy to overlook the contributions of those lower-level employees who are instrumental in our success, yet are overlooked when it comes to recognizing the important roles they play in keeping our business operating smoothly.

Even a task that seems simple, such as answering phones, can be overwhelming at Top Agent Magazine

times. Letting these employees know that they are appreciated is something that often goes overlooked at busier companies, and can often result in impaired morale overall, as employee dissatisfaction tends to be contagious.

Here are some things that you can do to increase morale and productivity in your workplace: 21

While it’s important to point out when an employee is doing something wrong, it is equally – if not more – important to acknowledge when that employee is doing something right.

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While it’s important to point out when an employee is doing something wrong, and sometimes to reprimand, it is equally – if not more – important to acknowledge when that employee is doing something right. Even a simple compliment can go a long, long way towards building that employee’s morale, and therefore their willingness to go the extra mile for your team.

An example: “Sally, I just heard you on the phone with that client. You sounded very professional and I really appreciate your representing our business that way.”

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Determine what all of your employee’s goals are, and what their expectations for growth might be. There may be lower level employees who are perfectly content doing what they’re doing, and who have absolutely no expectations for growth in your business. Others, however, may have an interest in moving up the ladder. Make it your business to determine this early on, and try to take a personal interest in your employee’s growth with your company. Knowing there is room to grow is an important factor in employee satisfaction, and knowing who wants to grow and who

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doesn’t is something you should be aware of. Groom from within, and your employees will be grateful and work harder.

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If your workplace is highly stratified, with multiple levels of employees (agents, senior agents, loan processers, assistants, etc.,) make an effort to ensure that everyone feels valued as part of the team regardless of what they earn. Various team building exercises that encourage trust and a sense of familiarity can go a long way towards fostering an environment that is less unnecessarily competitive and more productive and cooperative. A quick web search for “Trust Building Exercises” will help you locate many good ways to achieve a newfound level of camaraderie amongst your team. Many of them are quite a bit of fun, too.

Hopefully these tips will assist you in creating a better-functioning, higher-achieving team of motivated, caring employees.

Remember, a chain is only as strong as the weakest link, so be sure to keep everyone feeling appreciated, supported and valued, and your company will only benefit.

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DEREK LIEN Derek Lien got interested in real estate when he and his best friend started a renovation company. Prior to that, he worked in tech, but in his two years of doing custom renovations and builds, he became “obsessed with houses” and decided to pursue a real estate licence.

“Once I became a Realtor®, I really enjoyed helping people buy and sell their properties, and being able to help their families,” he says.

Derek works as a solo agent with a full time assistant, and, he says, “Our brokerage does a lot for us, also.” He serves mostly the Calgary area, where he’s been located for the past 30 years. Much of his business comes from the inner city and various Calgary neighbourhoods.

“I would say about 90% of [my business] is repeat and referral,” Derek says. “In general, people feel they can trust me. Trust is important. Since I started 10 years ago, I’ve never had a client that’s not been happy with my services.

I think [clients] are a lot more comfortable recommending me to their friends and network of people.”

To stay in touch with his ever-growing base of clients, Derek sends out a monthly newsletter, but, he says, mainly relies on simply texting people if he finds a property that matches their needs. He also calls just to say hi.

“It’s not necessarily real estate-related, but just to touch base with people,” he says. “Another big part of it is that I use a lot of WhatsApp these days. It’s really beneficial for keeping in constant communication, and for keeping a log of what conversations you have with which clients.”

His online and social media presence of course extends to marketing, too, with online ads and Facebook posts for listings. But it’s not limited to the screen; he also still does print mailings, which are tailored to appeal to different communities. “We do a flyering campaign for different communities based on what we’ve sold and what we’ve seen that might be good for them,” he says. His sales range greatly in terms of price, so having targeted marketing is important.

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For Derek, real estate brings him the most joy meeting new people and being able to guide them thru the buying and selling process. “The main thing is helping people,” he says. “I’m really very grateful I’m fortunate enough to help other people gain home ownership. It’s very rewarding.”

To give back to his community, Derek works with a local church, participating with a number of volunteering activities, as well as with local nonprofit, where he teaches clients and staff with real estate matters. On his personal time, Derek can be found golfing in the summer and snowboarding in the winter, playing basketball, as well as spending time with friends and family.

Plans for the future include growth. Currently, Derek is looking to expand his services to include investment property management, as well as building the renovation side of the business. On the real estate side, his goals are simply growing his database and continuing to provide great service. He also has some advice for new agents: “Really educate yourself on the market, and be really specific about what neighborhood you want to work in.

But business can come from anywhere at any time, so be prepared!”

To learn more about Derek Lien, visit dereklien.ca, email dlien@cirrealty.ca, find him on social media @dereklienrealtor, or call (403) 612-0260 www.

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JACLYN RABIN Jaclyn Rabin always had a passion for architecture and people. While she studied political science and was prepared for a career in law, she ultimately decided to leverage her experience in sales and pursue her interest in real estate. “I had to figure it out on my own,” she remembers. “I had no experience, no clients, and I knew it would be a challenge, but I’m a very proactive and determined person.” Eight years later, Jaclyn is in command of an impressive reputation, known for her communicative style, proven track record, and personal touch.

Today, Jaclyn spearheads her work under the banner of Keller Williams Prestige, serving clients across the greater Montreal region. There, she heads a tightknit team of five and fields both residential and commercial business, with an arm of her team dedicated to property management. To date, almost the entirety of Jaclyn’s business is driven by repeat and referral clientele who trust her seasoned experience and astute counsel. Above all, Jaclyn prioritizes the personal relationship at the heart of every property bought or sold. “I really connect with my clients,” she says. “It’s a personal process, and we’re working very closely together. It’s important to communicate, protect their interests, and take care of clients from beginning to end. As a team, we approach our work as a customized service, offering clients an experience where we’re there with them, for them, and we go above and beyond.”

When listing properties, Jaclyn and her team overlook no detail. “We get as creative as possible,” she explains.

“We meet with our clients to understand their needs and timing, and we tailor our marketing campaigns to each property so we can get the product out there in the best possible way.” Considering she and her team work with an array of investor clientele, she understands well the implications of buying, selling, and managing properties of all kinds. Likewise, she and her team possess their own respective investment portfolios, and can personally appreciate the risks and rewards of property 24

ownership. “We have a deep understanding of the law and because we are all investors ourselves, so we have that personal knowledge,” she says. “I understand renovation, construction, and knowing how those things work plays an important role in working with clients.” Last year, they closed just under $100-million in volume, at a diverse pricepoint—from starter condos to a $10-million investment portfolio.

Beyond the office, Jaclyn and her team give back by supporting refugee rehoming efforts, helping guide new Canadians toward homeownership and by sourcing furnishings to ease the burden of transition. In her free hours, Jaclyn most enjoys time spent with family and loved ones, traveling, dancing, and enjoying the great outdoors.

As for the future, Jaclyn intends to keep the momentum going strong as she continues to grow her team thoughtfully in the years to come. “We’re always growing and looking for new team members who are the right fit,” she says. “For us, it’s onwards and upwards. The sky is the limit.” Now, with nearly a decade of experience, Jaclyn Rabin considers what she enjoys most about her chosen field. “Every day is a different journey,” she says. “I love architecture and design, and helping my clients brings me a lot of joy. I feel very fortunate to love what I do.”

To learn more about Jaclyn Rabin email info@jaclynrabin.com, visit jaclynrabin.com, or call 514-928– 3581 www.

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The Daily Schedule

of a Successful Real Estate Agent Everything you do should be intentional. A busy schedule isn’t the same thing as a productive schedule. Sometimes people write things like “find clients” on their to-do list, but finding clients isn’t actually a task. It’s a goal. Your daily schedule should be created with your goal in mind if you want to be a successful real estate agent, but a goal is too broad to add to your calendar.

Instead, you can break your goal down into projects, break those projects down into tasks, and schedule time in your calendar to complete each task. You’ll find that some of these projects will have an immediate impact on your business, and that those are the tasks that should be completed first.

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The fact is that as a real estate agent you can set your own schedule—if you’re not productive until 10am, then you don’t have to start your day until then. But having a daily schedule means that every day you have a running start on all those other agents who just “wing it.”

You don’t want to feel burned out and busy but like you’re simultaneously not getting a whole lot done. You can only keep up 70+ hour weeks for so long before your body breaks down and both your performance and income drop as a result.

Since every real estate agent’s operating hours look different, the following daily schedule is broken up by the suggested amount of hours you

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should spend on each task rather than specific times of day. However, certain tasks, like prospecting, appointments, and listing presentations should be performed at times when it’s most convenient for clients. If you’re an agent who likes to end their workday at 5 o’clock, remember that this is also the same time your clients are likely ending their day, meaning you might be unavailable for showings during the only time their schedule allows.

3.5 hours – This is that time of day that you should schedule all your appointments and listing presentations. If you are a newer agent, you might use this time instead to do more prospecting and appointment setting.

1 hour – Spend this time waking up, exercising either at home or at the gym, and eating breakfast.

2 hours – Now it’s time to unwind. Use this time to have dinner and spend time with you family. If you have children, this is usually the time of day when they are wrapping up homework assignments and getting ready for bed.

It’s important that you make time for these moments the same way you make time for your work.

2 hours – Use this time before you head to the office to develop a morning routine, if you haven’t already. You can meditate, journal, practice affirmations, or read personal development books to prepare for the day ahead.

1 hour – Once you’re at the office, spend this time to review the day’s schedule, catch up with your assistant or other colleagues, and check the latest industry news. This is also the time of day that you can role play to prepare for appointments.

1.5 hours – Spend this time prospecting and appointment setting.

1 hour – Now it’s time for a lunch break. If you’re a multitasker, you can also use this time to prepare for the afternoon and any meetings you have scheduled or connect with followers on social media.

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.5 hours – Look over the day’s schedule again and ensure you’ve checked every task off your to-do list. While you’re at it, be sure to review tomorrow’s schedule and goals too.

2 hours – Spend these last couple hours before you fall asleep to have quality time with your spouse or perform your self-care routines.

8 hours – Now it’s time for sleep—getting a full night’s rest is crucial if you want every day to be productive.

As you can tell, there’s still some wiggle room left in this schedule, but the important thing is to block out time every day so you can achieve your goals and help your clients.

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MAHA SHAHBAZIAN For Maha Shahbazian, real estate was the risk of a lifetime.

She began her career in information technology and engineering.

But Maha felt trapped by the monotony of office work. “I had a corporate job where I was earning good money,” she says.

“But I was not satisfied.”

In 2011, Maha made a decision. “I pulled the trigger, gave my two weeks notice and got into real estate.”

However, Maha had a steeper climb than most. “Nobody wanted to give me the job,” she says. “I lacked a sales background.” So Maha made a bet with her employer: If she wasn’t his number one agent within six months, then he could fire her. Sure enough, Maha ascended to the top of her class. Ever since meeting that six month deadline, she has single-handedly overseen between 100 and 125 transactions per year.

Today, Maha proudly services clients around the city of Ottawa for RE/MAX Hallmark Realty. She runs a close knit outfit, splitting duties with her sister and a handpicked team of assistants. What their business lacks in size, it makes up for in sheer energy and output. “Last year,” Maha says, “we did close to 196 transactions with just two agents.”

for itself, Maha remains humble and focused on her ever-growing list of clients. “A lot of Realtors just want a quick buck,” she says. “I’ve never been able to do that.

Money has never been my motivator. My motivator is that I want to help people.”

Going forward, Maha soon plans to expand her business to Toronto. She also owns the biggest retirement park in Ottawa, with goals to further expand in the coming months. Maha’s ambitions and precision have made her something of a mystery in her city. “Everyone wants to know my secret,” she says. “But there is no secret—only discipline.”

Maha works seven days a week, and her average day begins at sunrise. In the early morning, she steals a few minutes to play a few rounds of computer chess.

“It frames my mind-set for the day,” she says. “Real estate is not an easy job. You’re dealing and battling and fighting.”

But that daily fight motivated Maha to switch careers in the first place. Through it all, she is forever undaunted and never burnt out. The secret? “Love what you do,” Maha says. “I found my calling.” Then she laughs. “If I didn’t like it, I wouldn’t be able to do it close to 120 times a year.”

To manage that remarkable volume of clients, Maha has adopted some tricks from her previous life in information technology, converting her humble business into well-oiled machine. “We’re very small but very efficient,” she says. “I will not list a property unless it’s a 10 out of 10.” Maha guides her clients to perfection by conducting an elaborate symphony of professional photographers, complimentary cleaning services, and even pet-sitters. “We commit to you,” she says. “You commit to us, and we work as a team.”

Over time, Maha earned herself a sterling reputation in the community. “I’m not someone who promotes myself,” Maha says. “It’s automatic at some point; I don’t even have to reach out.” While her success speaks Top Agent Magazine

To learn more about Maha Shahbazian email maha@ottawarealestate.com, visit OttawaRealEstate.com, or call (613)862-6242 www.

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