CANADA 11-2-20

CANADA EDITION

BE THEIR REALTOR® FOR LIFE:

How to Build a Relationship with Your Clients that Will Last a Lifetime

Turning Your Profession into a PASSION Every Player is Valuable:

HOW TO BOOST YOUR TEAM’S MORALE

COVER STORY

CAROLYN GLAZIER

FEATURED AGENTS

TAMMY ANTROBUS MANI BAGGA ANGELA LEAMAN & ANDREW MURRAY CHRIS OLIVER CALEEDA OTTER CONNOR SHELTON

CANADA EDITION

CHRIS OLIVER 7

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CAROLYN GLAZIER ANGELA LEAMAN CHRIS OLIVER TAMMY ANTROBUS MANI BAGGA CALEEDA OTTERCONNOR SHELTON & ANDREW MURRAY Chris Oliver has enjoyed a professional career in sales

in returning cal

As herwebsites, husband’s deft grandmother’s beauabout something related to their home, Agent Tammy utilization of Throughout his real estate career, Mani thesocial targetmedia, market, every home is unique.”

Connor Shelton began his real estate career says. our “This allevi dream hom and recently worked for Rogers Communications. tiful, extravagant house had 26 difficulties she says they typically end 25 29 31 up talking comes obvious self-created luxurious full-color brochures tions. We woul ThoughMani he “I wasand successful, he wanted something Bagga has distinguished himself by offering For a luxury property, his team while studying business at university. the seller, becaus selling, Caleeda Otter thought it deserved about their personal lives as well. with all your w re more.

“I Carriage have always had aand desire to do something who possesses and floorplans are “The just some of the methods top-level customer service, a fine-tuned will market via sites Trade always knew I wanted to be a like business for less time, more respect and attention. whole entrepreneurial, something I could do on my own, and of the real estate holdsinterested a real(Inestate marketing approach, and a wealth of experLuxuryHomes.com. fact, they are the only ITammy was always in real less and time I employed. was thinking,Additionally, I owner, could doand this,” When itlike comes to her involve“My clients sa seemed a good fit,”community he recalls. So, he stressful ® tise gathered over his years in the business. affiliated with the latter.)

Realtors CaleedaSeniors explains. Real “I could do waySpecialist® better.” ment, one Caleeda’s favorite things to their ssion for helping Estate estate, so I Canadian decideddesignato get my license,” them.”

Connor em needs, and left his full-time job to of pursue a career in real estate.

After explaining the situation to her friend“and Iproud do is support the organizations Royal stand behind m That waswith two-and-a-half-years ago, and he’sthat never Clients trust Mani to put their best interests their real estate tion, something she is says, justifiably Connor really of, fell in love of listing for the unhappy at any who had recently become licensed, she Lepage has committed to.

In addition, looked back. first, and to Moreistoin broadly, they harness it.” Now Connor his eighth year in real the power of cally placing the umbrella of work RE/ hard to help them achieve and which informs her decision continue encouraged Caleeda to get her real estate Caleeda hasacross her own outreach projects, tions asked.” their real estate goals. social media to target their marketing estate, and his constant interest in learning photos and video n Summerland, marketing via the medium of print.

“There Chris now works as serving an independent Royal license as well. “It was the best thing I such as on the agent Boardwith of Directors platforms and maximize exposure for their more about the industry has resulted in a out.

LePage in Toronto, Canada, covering the city and itssheThe results is an award-winare a lot of people who still don’t use did,” Caleeda says. “I’ve been licensed for the All-Saints Preschool. When surrounding suburbs.

His area of focus is Etobicoke, Mani and his team, The Bagga Team, at listings.

“We do not list the home until it deep expertise of his field that allows him far this year, Con for two years, but I feel like real estate has has free time, Caleeda says her favorite oducer who has computers,” she explains. where hewhat was also born and raised. Chris reports his Royal LePage Noralta Real Estate serve all is fully staged and is presentable to a ‘T,’” to better serve his clients, no matter approaching $20 been in my life for almost four.”

Today, activity is “adventuring with my kids,” ion as someone volume is currentlyCONNOR at 15 deals aSHELTON year and his repeat TAMMY ANTROBUS MANI BAGGA CALEEDA OTTER of Edmonton.

While Mani focuses on Sellers, Mani explains. is ready, Caleeda works as a solo agent in British Columbia and “Once whetherthe thatproperty means traveling to newreach places$30 or exploring their needs may be. million by year’s en rusted to confiWhen she’s not busy making clients happy, and referral business is already at 50%. “I truly take has quickly become one of the top agents the area. photographer new local businesses. his wife, Azra, who is the Associate Broker ourinin-house comes andservice,” shoots he says. “I make it pride in my customer hrough the often-convoluted Tammy enjoys nothing more than spending time with and Accredited Buyers Representative, manages the buying the home serves and produces a virtual tour.

Then weabove shoot business to go anda beyond in order to Connor Kamloops andmythe Thompson-Nicola Outside of work, Connor lo friendsThough and family, grandchildren she hasparticularly only been anher agent for a couple ofwho It ensure is no for surprise that Caleeda says her part thatYouTube.” myfrom clients areThey taken care of,favorite whatever side. Within his team are qualified Relocation specialists, personalized video of the property region.

Over 80% of his business comes repeat community.

He has been inv CONTENTS years now,joy.

Caleeda that her are “phenomin be.” real estate is being social and getting bring her great Shesays is also anreferrals avid cook, and also aabout theirworking needs may Senior Specialists, and Investment Specialists.

“In order to have moved to doing all virtual open houses, which they and referral clients, an impressive feat that demonfor over 8 years, and he al enal.” “Iwho seemvolunteers to have a connection in some way to to know new people. Additionally, Caleeda loves the warm likeability highlymy team philanthropist her time for multiple charproperly service and everyisclient, consists of a listing promote on all their social media platforms. strates the level of trust and loyalty he inspires.

“That’s old high school, as well as a It’s not surprising that Chris receives stellar reviews for ® almost everyFOR one of LIFE: my clients,” she explains,22) whether house-hunting aspect and “exploring different proper4) coordinator, BE1997, THEIRinternal REALTOR 5 TIPS TO GET NEW CLIENTS urney in realclosing estate in itable endeavors, including wintertime coat and blanket his esteemed work ethic.

Client Sue O’Neil recently coordinator, salesareassociate, something I pride myselfofon,”ties.”

Connor says.

“I’ve never Connor also recently became they her friends, family members, or friends She has already built a very successful business ymarketing relocateddirector to Summerland. collections for the homeless, among other efforts.such already HOW TO BUILD A RELATIONSHIP “Chris took theyears, time to understand our ®the this and licensed agents,” says Mani. are impressive: year Mani and his family members.

WhenThe asked she maintains inwrote: past couple of and she thatneeds for the hadresults ahow client use another Realtor thesays Kamloops Food Bank. “I when they’re selling or 27) EVERY PLAYER IS VALUABLE: and work within our budget to me.” find the home thatreached was ldn’t find decentWITH work,” YOUR she a high referral rate,WILL Caleeda says, “I have this unique future, “The sky’s the limit for She has not CLIENTS THAT team have closed $40truly million in transactions, and they able to help people in the com buying again, which speaks to the service they’re right.

He was responsive to our needs, always prompt HOW TO BOOST YOUR TEAM’S ability to make people Tammy’s feel very comfortable and open her full potential yetend in her career because she is also ies had always been visiting Looking to the future, plantoknow isreach to that simply Together, The Bagga Team exclusively with residenare projected $70-75 million by for the ofand the he LAST Aworks LIFETIME is not working or giving b getting.

They we’re working them, to me.”what She also attributes her success to having busy taking care of two young children, but as she says, MORALE in point I decided to channelin thecontinue she’s doing: helping families find tial properties, and specialize resale up of doing single family year. are bringing two more licensed agents to the anything outdoors: snowboar that’s“We what they’re looking for.” integrity and being authentic, which are two charac“Being a mom-boss is challenging but rewarding.”

After taking a correspondence the home of their dreams, or helping sellers achieve 13) 4investments, QUALITIES OF EXCEPTIONAL homes, new construction, condos, townhomes team, so next year we plan to reach $90 million, with a wake surfing, or just spending teristics she encourages all realtors to strive30) toward.

WHAT THE FIRST THING sing her exam nearly ranging top dollar for their property.

Her overarching objective, & duplexes of allwith pricea points from $100k to $10 goal of increasing our volume 25% each year after that,” EMPLOYEES Through education and experience, Connor has built up “I like to incorporate my family into my business life YOU WORK SAYS luxury homes.in 2002, Mani says.

Asknowledge his with business grows, Mani plans to do more smillion officially licensed however, to continue same excellent, and is I think that’s whyproviding people can the connect me,” In the future, Connor plans to an in-depth ofDO real AFTER estate that makes him a coaching and consulting rather than“A producing.

“I’m awill very team. “I want to grow a team Caleeda says.

18) TURNING YOUR PROFESSION ABOUT YOU uilding a solid business based top-notch client service that has long been synonymous valuable resource to his clients. lot of agents In addition to being a ethic.

Certified Luxury Home Marketing firm coaching,” says.

“In at thethe coming years I and helping new agents come n indefatigable work with her name. justbeliever get theirin license and he chip away business,” INTO A PASSION Caleeda’s of attention closeto relationships and Specialist, Mani also has a deep understanding new to forming would like doI less front-end give more business he says, “but wanted to get and as much education as Ito I started, I had to figure it out always beingMani honest does not unnoticed, and her estate,” our newgo agents.” lot of mistakes along the way. could.

I don’t just sell residential, I sell commercial and ,construction.

Tammy can“We boastdon’t that only the sell realclients can tell that she always puts them first. One explains, “we consult with over 26 different custom home be successful, it would be a gr investment properties, so I can service clients whether s is based upon repeat clients former client shared in a review, “Caleeda is amazing!

Phone 310-734-1440 | Fax 310-734-1440 In the future, Mani also plans for The Bagga Team to open builders on which subdivisions they will be building on, they’re buying their first apartment unit or buying a She is extremely knowledgeable and committed to her haps one of the best industry its own boutique team office, Connor where clients can havehisall and to the typeservice. of product to cater for theirclients, clientele.”

I highly recommend her!”

Once a transaction apartment building.” also advises mag@topagentmagazine.com | whole www.topagentmagazine.com in customer “I think their real estate needs serviced from beginning to end. “We is finished, because Caleeda becomes good friends clients on how to get the most out of their properties.

“I ith the fact that I never take with each ofTeam her clients, she makes sure to looking keep in at of this issue may beBagga reproduced in any manner without prior consent of mortgage thetheir publisher. Top Agent would like towhatsoever be able to give our clients in-house When it comesNotoportion marketing, Mani and The help my clients by how they’re building e,” says Tammy, when asked For more about Caleeda Otter, contact them and check in regularly.

Some inspection of her Magazinepackage. is published Feature Publications GA, Inc. Although taken tobetter, ensure the accuracy of published consulting, in-house consulting, and in-house deliver the complete Theybyhave an with in-house investment, and precautions how it couldareperform whether eve such impressive levels of please call 250.545.5371 or email favorite ways to do this are by texting, emailing, and marketing director who Top oversees process, and Mani lawyers...a 1for stop shop”, he “That we can manage materials, Agent the Magazine cannot be held responsible opinions expressed orgetway, facts supplied by its authors. means cutting orsays. helping thecaleedaotter@royallepage.ca market value using social media. Eventhat when she reaches outcosts to ask ele.

“I always to give my emphasizes thewant of change creating address, a specially tailored aspectI of theat transaction and our clients have to Toimportance subscribe or send inquiry toevery mag@topagentmagazine.com.

Published inwon’t theclients, U.S. up more. look myself as an adviser to my e I can.” strategy based on the needs of the individual marketing golooking to placeout to place.

Webest value our clients more than anything for their interest and doing what’s best Copyright Top Agent Magazine else, therefore, our motto is ‘Driven to deliver exceptional property. “It all depends on the property,” Mani says. “We for them.”

2 atdon’t has just played a large roleanywhere in customer service, The Bagga Team is dedicated to serveTop Agent Magazine put up a listing and expect it to sell. ccess story is her consummate For more about C We gauge how to market it based on the price point and each client with integrity, loyalty andworks trust.’”

When he markets a listing, Connor to get as many

ach to marketing her listings.

mailto:mag@topagentmagazine.com http://www.topagentmagazine.com

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Be Their REALTOR® for Life: How to Build a Relationship with Your Clients That Will Last a Lifetime In the world of real estate, an agent’s relationship with their clients can make or break their career. This industry revolves around working well with people, and being able to develop a strong relationship with your clients is the foundation that you business is based upon.

Just like with a house, if that foundation is weak, the rest of the structure is also going to be unsteady and fragile. The mark of a good REALTOR® is their ability to build up a good referral network and following of loyal clients. This isn’t something that just happens by accident. Building healthy, strong relationships with your clients takes work and knowing how to gain another person’s trust, respect, and friendship. Here are some ways to make sure you are building the right kind of relationship with your clients.

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1. Use Your Friendliness and Optimism to Win Them Over: No one wants a pushy, overly confident salesperson for a REALTOR®. Clients are much more inclined to put their trust in the hands of someone who is friendly when it comes to one of the biggest financial transactions of their lives. A pleasant, outgoing disposition will win you more clients as well as friends. You want to establish rapport in the first few minutes of first meeting prospective clients. Rather than starting with business right off the bat, begin your meeting with some small talk such as similar interests, hobbies, and family life. This will immediately help to put your clients at ease, and show that you are not simply trying to “sell” them something.

People also respond well to optimism. During what can be a very stressful time, clients need someone to help them stay positive when a situation looks difficult and challenging. Optimism also tends to radiate charisma, and people want to be around and do business with charismatic people. You want to learn how to understand, motivate, and inspire people.

2. Be an Inquisitive Learner and an Empathetic Listener:

On the other side of this coin is knowing how to listen empathetically. Empathy involves actually putting yourself or your mind in their shoes so you can genuinely understand their concerns, needs, and opinions. That understanding and empathy is then reflected in your conversation with that client. Your clients want to know that you care about their situation, and that they’re not just another sale for you to make. People are much more willing to put their trust in you when they can sense that you are actually making an effort to feel what they feel in order to understand their situation.

Showing your interest through questions, and then thoughtfully listening goes a long way towards gaining trust. Showing empathy and acknowledging the feelings and emotions involved in your clients situation helps build a relationship founded on genuine care and trust.

3. Watch for Nonverbal Clues:

Don’t be afraid to show your curiosity and ask your clients a lot of questions. Some of these questions may even be difficult and uncomfortable. You want to discover and learn as much as you can about your client. Don’t make the mistake of jumping straight into the role of the know-it-all. Every different client has unique needs, so you want to learn as much as you can about their specific situation before trying to propose a solution. You want to uncover their primary motive for buying or selling, and flush Top Agent Magazine

out any potential concerns they might have.

After you’ve gained as much information as possible, you can then gauge their interest in your possible solutions by asking “what if” questions. Being inquisitive also demonstrates to your clients that you are genuinely interested and invested in their situation.

Most communication happens nonverbally, so knowing how to interpret your client’s body language can be incredibly helpful. Here are a few things to pay special attention to: Eye contact: Be careful with the level of eye contact you use with clients when first meeting.

Too much and too little eye contact can send the wrong impression. You want to try and maintain eye contact around 70 percent of the time. That is the amount that most people are comfortable with. Pay attention to your client’s level of eye

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contact to determine how comfortable they are.

When someone avoids eye contact that could mean they are not engaged in the conversation.

A good way to quickly build a feeling of rapport when first meeting clients is to make eye contact when you first meet them and then start nodding yes to what they’re saying. If the client reciprocates the eye contact and nodding, you’ve established a connection.

4. Prove your honesty and credibility:

Choose the right handshake for each client: One handshake does not fit all people, and that first handshake can be crucial to making a good first impression. The way to do a good handshake for each client is to try and mirror the other person’s handshake in strength, keep your shoulders aligned as you are preferably standing when you shake hands. While you shake your client’s hand make sure you make eye contact and give them a sincere smile.

Showing a little weakness can actually be to your advantage in this situation, and will actually make others more inclined view you as honest. You don’t want to come across as too good to be true. When revealing this weakness, however, the key to coming out on top is turning what sounds like a weakness into a strength. For example, your service may be more expensive, but that’s because you offer more personalized and extra services than your competitors.

Honesty and integrity are the two traits that 98 percent of buyers and sellers report are qualities they consider “very important”. The thing is you can say you have these traits all you want on your website, bio, etc., but trust has to be earned, and the only way to do this is to prove your credibility.

Here are a few tips for how to sound more credible:

When you talk to your clients avoid using filler words such as “um” and “uh”, which can decrease your credibility. You also want to watch the tone of your voice. People tend to translate a deeper tone as sounding more credible.

You want to develop a relationship to last a lifetime when interacting with your clients. There are many things you can do to accomplish this, and using these tips can take you from getting just a few referrals and repeat customers to gaining a loyal client following. Taking the little extra time to make sure you are projecting the right attitude and making sure that you are doing things to gain your client’s trust can make a world of difference for your business.

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CAROLYN GLAZIER Top Agent Magazine

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Top Agent Carolyn Glazier is the co-founder of Capulet Properties at Angell Hasman & Associates where she assists clients throughout White Rock, South Surrey, South Langley and West Vancouver.

Carolyn Glazier has lived, worked, and served in her community for over 30 years.

Interested in the housing industry, she started out by investing in and renovating properties. She was most drawn to real estate because it complimented her knowledgeable, sales-oriented personality. “Real estate was a natural fit for me,” she says. “I 8Copyright Top Agent Magazine

love providing clients a strategic approach to achieve the best deal possible.”

Today, Carolyn is the co-founder of Capulet Properties at Angell Hasman & Associates where she assists clients throughout White Rock, South Surrey, South Langley and West Vancouver. Specializing in luxury Top Agent Magazine

listings, she and her team possess the training, instincts and experience to satisfy the most discerning clientele.

When listing a property, Carolyn carefully guides her clients through the process.

After supplying professional photographers, Top Agent Magazine

cinematic videography and designer home staging, she provides innovative technology and sophisticated marketing campaigns designed to reach a targeted international audience and create a global appeal. As a result, her luxury listings have been known to draw millions of views online.

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“The homes I’m representing are architectural masterpieces,” Carolyn says. “My team and I have the knowledge to showcase their unique features and highlight their potential—all while maintaining privacy and minimal disruption to our clientele.”

Throughout this process, Carolyn’s focus is always directed toward a client’s comfort.

“The homes I’m representing are architectural masterpieces,” she says. “My team and I have the knowledge to showcase their unique features and highlight their potential—all while maintaining privacy and minimal disruption to our clientele.”

Meanwhile, Carolyn is a steadfast advocate for her buyers, addressing their needs with her expertise and open communication.

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Coming from an extensive background in business and real estate sales, she understands the nuances of any deal. And for Carolyn, service doesn’t stop with the final transaction. “I strive to maintain an ongoing communication with all my clients. It’s a privilege to work with them, and they know I would jump at the opportunity to work with them again.”

Lauded for her warm accessibility, tireless service and confidentiality, Carolyn has Top Agent Magazine

earned an outstanding reputation around the Fraser Valley, with the near-entirety of her volume coming from either repeat clients or referrals. She is held in equally high esteem by her fellow agents, and is even willing to share a commission to collaborate on a transaction if she feels that it would be in the best interest Top Agent Magazine

of the clientele. This care for the process certainly doesn’t go unnoticed—as one client describes, “Carolyn’s service is far beyond that of any other realtor—she looked after our house before, during and after the sale, and she ensured everything was perfect. Even the buyer’s agent was amazed at her service.”

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Elsewhere, Carolyn has an exciting plan for the future of Capulet Properties. Recently, her daughter Sabrina has joined her team, and together they will be continuing to grow as a family business. “I’m thrilled to

be building out the next phase of our brand with Sabrina,” Carolyn says. “She’s a natural. Even when she was younger, I could tell that she had that specialness, depth and magnetism.”

To learn more about Carolyn Glazier view her instagram @capuletproperties, email carolyn@capuletproperties.com, visit capuletproperties.com or call (604) 626-8169 www.

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4 Qualities of Exceptional Employees Hiring a new employee is one of the more stressful parts of being a business owner. After all, you’re taking someone on and trusting that they’ll not only be a valuable addition to the team, but won’t do anything to hurt your business’s hard earned reputation.

Sometimes a person comes in and you click right away, and other times you might be blown away by an impressive resume. But there are things you should look for that might not be as obvious at first. Employees that have the following qualities are ones you should seek out, because they will definitely be well worth the time and energy you invest in them.

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1. They have the confidence to be innovative There’s a reason people are drawn to those who think outside the box. Not only do innovations often lead to an extremely profitable business, even when that thinking doesn’t pan out, creative thinking is something that will energize your business and will motivate more employees to start taking chances.

Innovative thinkers also usually have great leadership skills. Ironically, you want an employee who isn’t afraid to speak up to authority and is someone who knows how to bend the rules without breaking them. They know that

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the success of the team and business is what’s most important, as long as it’s done ethically and with respect for everyone involved.

2. They are constantly reviewing their past performance A good employee looks forward, but they also look back. They are always evaluating what worked and what didn’t work in past performances and then adjusting their plans going forward accordingly. If they are coming off a big win, they know how to capitalize on that by using the momentum and cementing in everyone’s minds the value that they add to the team.

If things didn’t go as planned, they assess what they can do better next time, and they don’t get bogged down in insecurity. They take responsibility and they have confidence that they won’t repeat past mistakes. They know that failure is a temporary state, and are able to learn lessons from their mistakes, that will make them a better employee going forward.

While no one wants to fail, having the confidence to try something and fail will one day let you strike gold. Someone who lets failure shut them down, leads to a dead end and will soon make them a dead weight on your team.

3. They value teamwork Even though an exceptional employee might be a rising star, they realize that success is 14

not an individual endeavor, it relies strongly on who you’re working with. Exceptional employees make sure that everyone is contributing and valued for their input. They put the interests of the company above their own, and thrive in an environment where ideas and information are shared freely.

Shared success is the ultimate goal for every project. Exceptional employees have the confidence to know that even when they’re not singled out for praise, they’re an irreplaceable component of a larger machine.

4. They are self-motivated learners A key thing to remember is that while experience is a valuable commodity, intelligence and intellectual curiosity is usually something that can’t be taught. Yes, you might request employees get additional training or attend seminars, but exceptional employees will be seeking out educational opportunities constantly. Even if they don’t have a lot of money for weekend retreats, they will be getting books from the library, downloading audiobooks, and most importantly, taking advantage of one their greatest resources, YOU. Exceptional employees know that the way to stay ahead is to always be at the forefront of new technology and systems. They don’t see educating themselves as a burden, they actually enjoy it. They realize that everything they take in, will one day make them not only an exceptional employee, but an exceptional boss as well.

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ANGELA LEAMAN & ANDREW MURRAY

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ANGELA LEAMAN & ANDREW MURRAY

With a true passion for real estate and a love for helping others, Angela Leaman and Andrew Murray have made great strides as agents in the Halifax, Nova Scotia Region. A broker who helped Angela purchase a home in the past encouraged her to take the leap into this industry, and when the timing felt right, she decided to get her license. Hitting the ground running, Angela soon met her future husband and business partner, Andrew Murray who started in 2010. “He was working at my first brokerage and we just clicked,” she explains. Now married with three sons, they started Leaman Murray Real Estate Group in 2015, and it’s been one of the best decisions they’ve ever made. “We’re growing really quickly. We currently have a team of nine members, and more starting in the winter.”

everyone is being held accountable. “In an industry of self-employed individuals this is an important aspect that keeps us connected to our clients,” she explains.

Because eighty percent of their business comes from repeats, referrals and their sphere of influence, it is no surprise that their clients are happy. One former client shared, “Angela helped us buy our first house 5 years ago and recently sold it for us as we just moved out of province.

According to Angela, “Helping with Real Estate is what we do but the People are what our Business is actually about.” Angela, Andrew and The Leaman Murray Team are dedicated to communicating with clients, listening to their needs and wishes, and creating realistic expectations for the process. “We care,” she explains, “and we put that caring element not just into the transactions we do, but the long-term relationships that we build with our clients.” They consistently go above and beyond to do whatever they can to help, including things like staging consultations, professional photography, Matterport 3D imaging, Aerial Drones Video and scheduled calls with the Client Care Assistant to ensure that 16

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There isn’t anyone else we would have chosen when it was time to sell. She is always on the ball, down to earth and takes an interest in her clients.”

Their clients are more like friends than customers, so the team uses seasonal family fun events and giveaway experiences to focus on building and maintaining relationships with not only their past clients but the people that support their business.

“Without our supporters,” Angela explains, “we wouldn’t be the team we are today.”

Angela and Andrew have 3 wonderful boys, Ashtin, (19) who is studying to work with them, Rylie (12), and Maxen (4). In their free time, they enjoy spending time with family and friends and spending time at their Camp. Angela also shares that they have “the traveling itch” and loves visiting new places and learning the history.

Leaman Murray Real Estate serves Nova Scotia through contributing to food banks and other charities, and taking money from every transaction to support the Keller Williams Kindness Works Charity to help people in need. In 2019 they were the top contributors to the KW charity for the Nova Scotia/PEI Regions.

Angela and Andrew’s business has come a long way since she was first recommended to look into real estate, and as she explains, “We have grown every year.” They consistently make new goals, stick to them, and achieve them quickly. Leaman Murray has achieved the Keller Williams Platinum Award for Group Units in 2018 and 2019. They were Top 3rd Group for Units in KW for all Nova Scotia and PEI, and Top 35th Group for Units in KW for all of Canada.

In the long term, Angela and Andrew look forward to expanding the team and even branching out into Canada and other countries around the world. “Our goal for our team is to build something that eventually we can step back from,” she explains. “We want to create an Empire our team can be part of and proud of.” Angela and Andrew are creating a legacy with their business, rather than just a series of transactions, and they believe that everyone has the potential. The future looks bright for everyone at Leaman Murray Real Estate Group, and Angela and Andrew can’t wait to see where this path leads.

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For more about Angela Leaman, Andrew Murray, and Leaman Murray Real Estate Group Please call/text 902-880-1490 or email Info@leamanmurray.ca or visit leamanmurray.ca www.

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Turning Your Profession into a Passion The old adage goes that if you do what you love, you’ll never work a day in your life.

On the other hand, it’s easy to get bogged down in the day-to-day worries and responsibilities of your career, even if you generally enjoy what you do. While there’s no guaranteeing that every day on the job will be a picnic, there are a few steps you can take to vastly improve your morale and transform your profession into a passion.

After all, cultivating a passion for what you do will not only add to your quality 18

of life, but will likely make you more successful in the long run.

BUILD YOUR BASE OF KNOWLEDGE Knowledge builds confidence, and confidence breeds success. A sure way to light a fire in your heart for your daily work is to challenge yourself to learn more and expand your understanding of your field. By doing so, you equip yourself for success, create challenges, and find the most inter-

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esting features of your work—especially those that most appeal to your interests and talents. Try reading the top five books on the topic of your industry, or subscribe to a podcast where thriving professionals offer their two cents. Either way, learning more about your industry is bound to reveal a source of inspiration worth pursuing.

THINK ABOUT THE BIG PICTURE

and excelling in your field, you may find that others’ approaches inspire your own.

Likewise, what you learn from other successful, passionate people in your field can help you shape your own office and work life, in turn creating more opportunities for you to fall in love with what you do, all over again.

TAKE RISKS

CONNECT WITH LIKE-MINDED PROFESSIONALS

One of the biggest hindrances of professional passion is falling into a rut. Routines are familiar and everyday responsibilities vie for our energy. But the next time you tackle a task the way that you always have, take a moment and try to refresh your perspective—is there a more clever or efficient way you could approach this project?

Even better: why not take the plunge and do the things you’ve always been meaning to—throw that client appreciation event you’ve put off planning, take the continuing education course you keep forgetting to register for, even try a creative activity that pushes you out of your comfort zone.

There’s no better way to inject some passion into your life than by going outside your bubble and taking a risk.

Have you ever chatted with someone who was overflowing with energy for what they do? That sort of passion tends to be infectious—often causing us to beg our own questions about professional engagement.

By participating in local organizations or networking with those who are active

Passion comes from all directions—from your own interior journey and from the world around you. To transform your profession into a passion worth having, invest in yourself and venture into the vast world around you. You’ll surely reap the rewards.

Sometimes reinvigorating your passion for your work is about looking outward, rather than inward. Gain some perspective and consider who your work helps in the long run. As a real estate professional—whether you work as an agent, broker, in mortgages, home inspections, or otherwise—your work positively impacts someone else’s home-sweet-home. You make a difference. While it may seem like just another day at the office, taking a moment to visualize exactly who you are helping in the world at large is a great way to add some motivational fire to your daily tasks.

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CHRIS OLIVER

Chris Oliver has enjoyed a professional career in sales and recently worked for Rogers Communications.

Though he was successful, he wanted something more. “I have always had a desire to do something entrepreneurial, something I could do on my own, and real estate seemed like a good fit,” he recalls. So, he left his full-time job to pursue a career in real estate.

That was two-and-a-half-years ago, and he’s never looked back.

Chris now works as an independent agent with Royal LePage in Toronto, Canada, covering the city and its surrounding suburbs. His area of focus is Etobicoke, where he was also born and raised. Chris reports his volume is currently at 15 deals a year and his repeat and referral business is already at 50%. “I truly take pride in my customer service,” he says. “I make it my business to go above and beyond in order to ensure that my clients are taken care of, whatever their needs may be.”

in returning calls and texts, and put in the work to find our dream home! He went over and above all expectations. We would definitely recommend Chris to assist with all your real estate needs!”

“My clients say that I am personable, responsive to their needs, and always accessible,” he asserts. “I also stand behind my service to the point where if a client is unhappy at any time, I will void the contract, no questions asked.”

It’s not surprising that Chris receives stellar reviews for his esteemed work ethic. Client Sue O’Neil recently wrote: “Chris took the time to understand our needs and work within our budget to find the home that was right. He was responsive to our needs, always prompt 20

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Chris has a variety of methods for staying in touch with his clients, but he ensures that each client is touched at least once per quarter. “I prefer in-person meetups,” he says.

“But during Covid, that’s been difficult, so I like to make phone calls.”

To market his listings, Chris publicizes in Realtor.ca, Canada’s version of Realtor.com.

“This is where I get the most visibility,” he explains. He also does promotions on social media, where he targets the specific demographic to which he is trying to reach.

What Chris loves most about his profession is the relationships he forges. “I love helping people and getting them results,” he says.

“This is probably the biggest transaction they will ever make in their lives, and I get to facilitate this for them. There’s nothing more satisfying.”

“I also love being part of the whole process. There are a lot of steps, from that first phone call to closing. It’s such a rewarding challenge.”

Chris and his wife are the proud owners of two chocolate labs, who they love dearly.

They enjoy supporting Team Dog Rescue, a non-profit organization that helps homeless dogs find loving families across North America. “We are very active with our support and always make time to attend their events. It’s an amazing organization,” he says.

When not working or focusing on real estate, Chris loves being active. “I’ve taken up rollerblading again,” he says. “It’s a great way to stay active while the gyms are closed.” He also loves to read in order to keep up with his industry. “I continue to educate myself, which will only help my clients,” he notes.

As for the future, Chris plans to, “grow, grow, grow! I need to build my business, one client at a time. My goal is to be at 50 deals per year with a database of 1000 people. And I’m ready for the challenge.”

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For more information about Chris Oliver, please email chrisoliver@royallepage.ca, visit chrisoliverhomes.ca, or call (647) 388-2244 https://

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5 Tips to Get New Clients If you’ve been in the industry for a while, you’ve probably built up a healthy percentage of repeat and referral business.

Although it can be tempting to just maintain those relationships rather than generating new business, there’s something to be said for staying on top of 22

your game by never resting on your laurels. Actively pursuing new clients is not only a way to generate more business, but depending on how you do it, it could even lead to a profitable new niche. Here are just a few ways to build up your new client base.

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Become a referral partner with industry peers

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Cold Call Expired and FSBO Listings

Everyone from mortgage lenders, to financial planners, to insurance agents, can be potentially lucrative referral partners for a Realtor®. You may already have great relationships with some that just need to be more formalized. But, you don’t just want to partner with anyone, make sure these are people you also feel completely comfortable referring your clients to - people who share your values and work ethic.

Another avenue to consider is divorce attorneys – yes, you heard that correctly. Helping people go through this difficult period actually requires a very specific skill set.

You need to be able to handle the legal aspects, as well as the emotional ones. There are numerous training courses you can take if you decide to take this route, which could end up being a lucrative and much-needed specialty.

This is a route a lot of agents take when they are just starting out, that usually leads to great success. You probably haven’t cold called since you started out, and this is a great skill to build up again.

It will not only sharpen your sales skills, but could generate a lot more business.

People with For Sale By Owners (FSBOs) and expired listings, are usually very motivated to sell. This is a great chance for you to really hone in on why they need to hire you. Do you offer innovative marketing plans? Access to a large sphere of influence? Expired listing clients are looking for ways to sell a property that seems impossible to move. With FSBOs, you need to show them how you can get them more money in their pocket, even

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with paying you a commission. Pursuing both will really engage your mind to think outside of the box, which will not only get you more business, but make you better at what you do.

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3

Partner up with a Relocation Company

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Become a Builder’s Realtor® of choice

This is another niche market that you can really capitalize on if you want to pursue a new specialty. But, it is a specialty, so getting educated on the process will help you generate the business you want. It’s a complicated area of real estate, you’ll often

times be helping to facilitate dual transactions, as you try and secure a property at the same time you are helping your relocation client sell their previous home. This specialty is becoming an in-demand skill in areas that have major corporate headquarters.

This can be a real score for any Realtor®.

The competition might be fierce to land a client like this, but there are numerous ways to make yourself stand out from the rest.

Gain certifications and become knowledgeable about the construction process. Be wellversed on what trendy materials, features, and finishes will add value to a property.

Get the builder on board with you by offering to take just a segment of the subdivision then wow them with your marketing skills.

Take on properties they haven’t been able to sell. You can even offer to throw an open

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Create a Website that Offers Real Value to Potential Clients

Perhaps the most useful way of getting contact information for people looking to sell is by adding a home valuation feature to your website. When people are first considering selling their home, finding out how much 24

house for them. This is another way to show them the level of service they can expect from you. These clients might be harder to land, but the payoff will be enormous.

it is worth is one of the first questions they want answered. By becoming a resource to potential clients (and current clients!), you just might be the first person that comes to mind when they’re actually looking to sell.

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TAMMY ANTROBUS When speaking with Top Agent Tammy Antrobus, it quickly becomes obvious that this is a REALTOR® who possesses not only deep knowledge of the real estate industry, but also a true passion for helping buyers and sellers achieve their real estate goals. Working under the umbrella of RE/ MAX Orchard Country in Summerland, British Columbia, Tammy is an award-winning, Hall of Fame Top Producer who has earned her stellar reputation as someone who can be consistently trusted to confidently guide each client through the often-convoluted transaction process.

Tammy, who projects a warm likeability and is highly personable, began her journey in real estate in 1997, when she and her family relocated to Summerland.

“When we arrived, I couldn’t find decent work,” she recalls. “One of my hobbies had always been visiting open houses, so at a certain point I decided to channel that passion into a career.” After taking a correspondence real estate course and passing her exam with a nearly perfect score, Tammy was officially licensed in 2002, and immediately began building a solid business based on honesty, integrity and an indefatigable work ethic.

websites, deft utilization of social media, self-created luxurious full-color brochures and floorplans are just some of the methods employed. Additionally, Tammy holds a Seniors Real Estate Specialist® designation, something she is justifiably proud of, and which informs her decision to continue marketing via the medium of print. “There are a lot of people who still don’t use computers,” she explains.

When she’s not busy making clients happy, Tammy enjoys nothing more than spending time with friends and family, particularly her grandchildren who bring her great joy. She is also an avid cook, and also a philanthropist who volunteers her time for multiple charitable endeavors, including wintertime coat and blanket collections for the homeless, among other efforts.

Looking to the future, Tammy’s plan is to simply continue doing what she’s doing: helping families find the home of their dreams, or helping sellers achieve top dollar for their property. Her overarching objective, however, is to continue providing the same excellent, top-notch client service that has long been synonymous with her name.

Nearly two decades later, Tammy can boast that the lion’s share of her business is based upon repeat clients and referrals, which is perhaps one of the best industry barometers for excellence in customer service. “I think a lot of that has to do with the fact that I never take on more than I can handle,” says Tammy, when asked how she manages to achieve such impressive levels of loyalty amongst her clientele. “I always want to give my clients the very best service I can.”

One significant factor that has played a large role in Tammy’s long-running success story is her consummate and comprehensive approach to marketing her listings.

Every avenue available and every new technology is exploited to their fullest to ensure the widest possible exposure of her properties. Incredibly informative Top Agent Magazine

For more about Tammy Antrobus, please call 250-488-0804 or email Tammy@TammyAntrobus.com 25 Copyright Top Agent Magazine

MANI BAGGA Throughout his real estate career, Mani Bagga has distinguished himself by offering top-level customer service, a fine-tuned marketing approach, and a wealth of expertise gathered over his years in the business.

Clients trust Mani to put their best interests first, and to work hard to help them achieve their real estate goals.

Mani and his team, The Bagga Team, at Royal LePage Noralta Real Estate serve all of Edmonton. While Mani focuses on Sellers, his wife, Azra, who is the Associate Broker and Accredited Buyers Representative, manages the buying side. Within his team are qualified Relocation specialists, Senior Specialists, and Investment Specialists. “In order to properly service every client, my team consists of a listing coordinator, closing coordinator, internal sales associate, marketing director and licensed agents,” says Mani.

Together, The Bagga Team works exclusively with residential properties, and specialize in the resale of single family homes, new construction, investments, condos, townhomes & duplexes of all price points ranging from $100k to $10 million luxury homes.

In addition to being a Certified Luxury Home Marketing Specialist, Mani also has a deep understanding of new construction. “We don’t only sell real estate,” Mani explains, “we consult with over 26 different custom home builders on which subdivisions they will be building on, and to the type of product to cater for their clientele.”

When it comes to marketing, Mani and The Bagga Team deliver the complete package. They have an in-house marketing director who oversees the process, and Mani emphasizes the importance of creating a specially tailored marketing strategy based on the needs of the individual property. “It all depends on the property,” Mani says. “We don’t just put up a listing anywhere and expect it to sell.

We gauge how to market it based on the price point and

the target market, every home is unique.”

For a luxury property, Mani and his team will market via sites like Carriage Trade and LuxuryHomes.com. (In fact, they are the only Canadian Realtors® affiliated with the latter.)

More broadly, they harness the power of social media to target their marketing across platforms and maximize exposure for their listings. “We do not list the home until it is fully staged and is presentable to a ‘T,’” Mani explains. “Once the property is ready, our in-house photographer comes and shoots the home and produces a virtual tour. Then we shoot a personalized video of the property for YouTube.” They have moved to doing all virtual open houses, which they promote on all their social media platforms.

The results are impressive: already this year Mani and his team have closed $40 million in transactions, and they are projected to reach $70-75 million by the end of the year. “We are bringing two more licensed agents to the team, so next year we plan to reach $90 million, with a goal of increasing our volume 25% each year after that,” Mani says. As his business grows, Mani plans to do more coaching and consulting rather than producing. “I’m a very firm believer in coaching,” he says. “In the coming years I would like to do less front-end and give more business to our new agents.”

In the future, Mani also plans for The Bagga Team to open its own boutique team office, where clients can have all their real estate needs serviced from beginning to end. “We would like to be able to give our clients in-house mortgage consulting, in-house inspection consulting, and in-house lawyers...a 1 stop shop”, he says. “That way, we can manage every aspect of the transaction and our clients won’t have to go to place to place. We value our clients more than anything else, therefore, our motto is ‘Driven to deliver exceptional customer service, The Bagga Team is dedicated to serve each client with integrity, loyalty and trust.’”

To find out more about Mani Bagga, you can contact him directly at 780-431-5615, or by email at info@manibagga.com. You can also find him online at manibagga.com www.

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Every Player is Valuable: How to Boost Your Team’s Morale In the fast-paced world of real estate, it can be easy to overlook the contributions of those lower-level employees who are instrumental in our success, yet are overlooked when it comes to recognizing the important roles they play in keeping our business operating smoothly.

Even a task that seems simple, such as answering phones, can be overwhelming at Top Agent Magazine

times. Letting these employees know that they are appreciated is something that often goes overlooked at busier companies, and can often result in impaired morale overall, as employee dissatisfaction tends to be contagious.

Here are some things that you can do to increase morale and productivity in your workplace: 27

While it’s important to point out when an employee is doing something wrong, it is equally – if not more – important to acknowledge when that employee is doing something right.

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While it’s important to point out when an employee is doing something wrong, and sometimes to reprimand, it is equally – if not more – important to acknowledge when that employee is doing something right. Even a simple compliment can go a long, long way towards building that employee’s morale, and therefore their willingness to go the extra mile for your team.

An example: “Sally, I just heard you on the phone with that client. You sounded very professional and I really appreciate your representing our business that way.”

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Determine what all of your employee’s goals are, and what their expectations for growth might be. There may be lower level employees who are perfectly content doing what they’re doing, and who have absolutely no expectations for growth in your business. Others, however, may have an interest in moving up the ladder. Make it your business to determine this early on, and try to take a personal interest in your employee’s growth with your company. Knowing there is room to grow is an important factor in employee satisfaction, and knowing who wants to grow and who

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doesn’t is something you should be aware of. Groom from within, and your employees will be grateful and work harder.

3

If your workplace is highly stratified, with multiple levels of employees (agents, senior agents, loan processers, assistants, etc.,) make an effort to ensure that everyone feels valued as part of the team regardless of what they earn. Various team building exercises that encourage trust and a sense of familiarity can go a long way towards fostering an environment that is less unnecessarily competitive and more productive and cooperative. A quick web search for “Trust Building Exercises” will help you locate many good ways to achieve a newfound level of camaraderie amongst your team. Many of them are quite a bit of fun, too.

Hopefully these tips will assist you in creating a better-functioning, higher-achieving team of motivated, caring employees.

Remember, a chain is only as strong as the weakest link, so be sure to keep everyone feeling appreciated, supported and valued, and your company will only benefit.

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CALEEDA OTTER As her husband’s grandmother’s beautiful, extravagant house had difficulties selling, Caleeda Otter thought it deserved more respect and attention. “The whole time I was thinking, I could do this,” Caleeda explains. “I could do way better.”

After explaining the situation to her friend who had recently become licensed, she encouraged Caleeda to get her real estate license as well. “It was the best thing I did,” Caleeda says. “I’ve been licensed for two years, but I feel like real estate has been in my life for almost four.” Today, Caleeda works as a solo agent in British Columbia and has quickly become one of the top agents in the area.

Though she has only been an agent for a couple of years now, Caleeda says that her referrals are “phenomenal.” “I seem to have a connection in some way to almost every one of my clients,” she explains, whether they are her friends, family members, or friends of family members. When asked how she maintains such a high referral rate, Caleeda says, “I have this unique ability to make people feel very comfortable and open up to me.” She also attributes her success to having integrity and being authentic, which are two characteristics she encourages all realtors to strive toward.

“I like to incorporate my family into my business life and I think that’s why people can connect with me,” Caleeda says.

Caleeda’s attention to forming close relationships and always being honest does not go unnoticed, and her clients can tell that she always puts them first. One former client shared in a review, “Caleeda is amazing!

She is extremely knowledgeable and committed to her clients, I highly recommend her!” Once a transaction is finished, because Caleeda becomes good friends with each of her clients, she makes sure to keep in contact with them and check in regularly. Some of her favorite ways to do this are by texting, emailing, and using social media. Even when she reaches out to ask Top Agent Magazine

about something related to their home, she says they typically end up talking about their personal lives as well.

When it comes to her community involvement, one of Caleeda’s favorite things to do is support the organizations that Royal Lepage has committed to. In addition, Caleeda has her own outreach projects, such as serving on the Board of Directors for the All-Saints Preschool. When she has free time, Caleeda says her favorite activity is “adventuring with my kids,” whether that means traveling to new places or exploring new local businesses.

It is no surprise that Caleeda says her favorite part about working in real estate is being social and getting to know new people. Additionally, Caleeda loves the house-hunting aspect and “exploring different properties.” She has already built a very successful business in the past couple of years, and she says that for the future, “The sky’s the limit for me.” She has not reached her full potential yet in her career because she is also busy taking care of two young children, but as she says, “Being a mom-boss is challenging but rewarding.”

For more about Caleeda Otter, please call 250.545.5371 or email caleedaotter@royallepage.ca Copyright Top Agent Magazine 29

What the First Thing You Do After Work Says About You We all have our routines. From that morning cup of coffee to a jog at the gym, it’s common to establish touchstones for our daily lives. But have you ever considered what these habits tell us about ourselves? Our actions reveal much about our motivations and emotional life, so taking a second look at your first move at the end of the day can be telling. With that in mind, see how you fare when it comes to post-workday habits...

Break a Sweat After a long day of work, is your first instinct to strap on your sneakers and take off on a run? Do you stop off at the local yoga studio for an extended stretch?

Maybe you head to the weight room to pump some iron. Whatever your exercise pick, if you’re inclined to sweat it out at the end of a long day, you’re likely a routine-oriented professional who internalizes work-related stress. Of course, you’ve chosen a healthy release for all that pent-up tension, and you’ve discovered the power of endorphins. Once work hours are over, not everyone finds the motivation to stay active.

This means you’re driven by routine, conscious of your emotional and physical health, and prefer to leave your cares at the gym, rather than bring them into your home oasis. However, it’s important to give your body a rest now and again, as recuperation time is not only beneficial for physical health, but can help prevent burnout for the long haul. Flexibility is a skill, and one just as important to cultivate as rigid commitment. If you find yourself out of sorts if you miss just one day of working out, you might want to pay some attention to your routines and motivations, and rebalance your commitments and fitness routine accordingly.

need to practice saying no. If your work life is indistinguishable from your personal life, it’ll be hard to catch a break and recharge. This means burnout, frayed nerves, and missed details will soon be on the horizon. Of course, round-the-clock hustle is a strength, too. You’re passionate about your work, care deeply about doing things right, and failure is not an option.

Just make sure that you establish some foundational boundaries so that you maintain an appropriate, healthy balance between your time at work and your time at home with the loved ones and hobbies you cherish. If making way for downtime isn’t easy, try penciling it in the way you would a work engagement. Dinner with a friend, a date night with a significant other, or a solo movie fest can be readily added to your calendar, and thus built in to your regimented schedule.

Turn to Food

Round-the-Clock Hustle

If your first instinct after work is to eat, it can say a few different things about your routine. Perhaps you’ve been so on-the-go all the day that you haven’t had time for lunch. In this case, you might need to regiment your schedule with more purpose aimed towards downtime and self-care; food is fuel, after all. If you head home and gorge after an average day, you may be turning to food as a way to relieve stress. In this case, you may need to reassess some of your post-work habits and find a healthier balance and outlet for your tension.

Taking a walk, grabbing fresh ingredients for dinner, hitting the gym, or decompressing by catching up with a friend or a good book—all are healthier, more balanced ways of executing the transition from the office to the home. Pay attention to your consumption postwork. Determine how hungry or satiated you really are before making a grab for the nearest sustenance.

If you’re the type to bring work home with you, you aren’t alone. While your motivation to work nonstop is admirable, it’s also important to make the mental transition from workplace to home, establishing the time to hustle and the time to relax. Just like those that hit the gym without fail after a long day, sometimes you’ll

People decompress in all different ways after getting home from the office, but always remember that routines are telling. Don’t take your daily actions and impulses for granted. Examine the root behind your well-worn practices, and you may detect nuances at play beneath the surface that can you help you recalibrate for the better.

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CONNOR SHELTON Connor Shelton began his real estate career while studying business at university. “I always knew I wanted to be a business owner, and I was always interested in real estate, so I decided to get my license,” Connor says, “and I really fell in love with it.” Now Connor is in his eighth year in real estate, and his constant interest in learning more about the industry has resulted in a deep expertise of his field that allows him to better serve his clients, no matter what their needs may be.

says. “This alleviates a lot of the stress for the seller, because the home is on market for less time, which makes the process less stressful and less time-consuming for them.” Connor emphasizes the importance of listing for the right price and strategically placing the listing, with professional photos and videos to help a home stand out. The results speak for themselves: so far this year, Connor’s volume is already approaching $20 million, and he hopes to reach $30 million by year’s end.

Connor serves Kamloops and the Thompson-Nicola region. Over 80% of his business comes from repeat and referral clients, an impressive feat that demonstrates the level of trust and loyalty he inspires. “That’s something I pride myself on,” Connor says. “I’ve never had a client use another Realtor® when they’re selling or buying again, which truly speaks to the service they’re getting. They know that we’re working for them, and that’s what they’re looking for.”

Outside of work, Connor loves to be active in his community. He has been involved in the local Rotary for over 8 years, and he also coaches rugby at his old high school, as well as at Kamloops Rugby Club.

Connor also recently became one of the directors at the Kamloops Food Bank. “It’s really gratifying to be able to help people in the community,” he says. When he is not working or giving back, Connor loves doing anything outdoors: snowboarding, biking, dirt biking, wake surfing, or just spending time with family.

Through education and experience, Connor has built up an in-depth knowledge of real estate that makes him a valuable resource to his clients. “A lot of agents will just get their license and chip away at the business,” he says, “but I wanted to get as much education as I could. I don’t just sell residential, I sell commercial and investment properties, so I can service clients whether they’re buying their first apartment unit or buying a whole apartment building.” Connor also advises his clients on how to get the most out of their properties. “I help my clients by looking at how they’re building their investment, and how it could perform better, whether that means cutting costs or helping get the market value up more. I look at myself as an adviser to my clients, looking out for their best interest and doing what’s best for them.”

When he markets a listing, Connor works to get as many offers in as short a time as possible. “Ideally, we want to get a multiple-offer scenario and push the price up,” he Top Agent Magazine

In the future, Connor plans to grow his business and his team. “I want to grow a team because I like coaching and helping new agents come through,” he says. “When I started, I had to figure it out on my own, and I made a lot of mistakes along the way. If I can help other agents be successful, it would be a great opportunity.”

For more about Connor Shelton, please call 250-377-5186, or email cshelton@remax.net Copyright Top Agent Magazine 31

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