09 contact details

Overview

Through this service, you can update your contact details as held by the Department of Social Security, namely the postal address, email address, landline number, mobile phone number and SMS payment notification as required.

A postal address in Malta and Gozo consists of the house number or block number, any additions to the house number and apartment number, street name, town or village and postcode. In order to update the postal address, you must first change your Identity Card details with Identity Malta. As part of the address updating process, entering the postcode is required

However, using this service, you cannot change from a Maltese address to a foreign address or vice versa or from an already set foreign address to a different country address. To request this change enter the url: contactforeign‑dss.gov.mt. In such cases, the change will not be immediate because it must be vetted first.

You can add or update your landline phone number, mobile phone number, or both in the contact number details to be stored by the Department of Social Security. Foreign registered numbers are not permitted. Also, your email address stored by the Department of Social Security can be added or modified

The SMS payment notification option is only enabled for beneficiaries who are receiving payments by bank deposits

what you’ll get

• Update your postal address held by the Department of Social Security to the details shown on your current Identity Card.

• The facility to update your contact details and this change will be instant.

• The facility to receive an SMS payment notification when your benefit is deposited.

Eligibility

General eligibility criteria:

• You are only permitted to update your postal address to the details shown on your current Identity Card.

• An e‑ID account issued by Identity Malta.

How To Access The Service

Access your Contact Details held by the Department of Social Security by scanning the QR Code or entering the URL below