Our o ce is closed for:
Civic Holiday
(Monday, August 3, 2026)
For service when the o ce is closed, call the Client Care Centre at 416-981-5500 (TRS 7-1-1). Contact the Client Care Centre at 416-981-5500 (TRS 7-1-1) if you need this poser in an alternate language or format.
Please remove this poster a er Tuesday, August 4, 2026.
We’ve updated the Tenant Human Rights Policy, Tenant Human Rights Complaint Procedure, and have a new Tenant Accommodation Request Procedure.
Tenant feedback helped shape these changes.
Learn more about the policy, procedures, and human rights at Toronto Community Housing.
torontohousing.ca/human-rights
Thank you to everyone who completed the 2025 Tenant Survey! Your feedback is important and will help Toronto Community Housing (TCHC) deliver services that meet your needs as tenants.
Last fall, we asked you to complete the 2025 Tenant Survey. You told us how you feel about your building, community, and the services you receive from TCHC
tenants completed the survey 5,569 of tenants expressed satisfaction overall with TCHC 56% of surveys completed by email or SMS 66%
Satisfaction with the Client Care Centre has improved year-over-year since 2021.
In the area of community safety, the topic of Community Safety Unit patrols is top-ofmind for tenants.
We’ll take the results to teams across TCHC and meet with tenant groups to build action plans that address feedback
The goal is real changes in your building and community. This can include fixing maintenance issues, improving safety, or starting new programs.
Younger tenants tend to be less satisfied than older tenants, by as much as 30 per cent.
Tenants said financial help and food security would help them most to keep their housing and manage daily life.
View full results and important findings at the link below
torontohousing.ca/survey-results
Annual unit inspections are required by law. Toronto Community Housing is starting the 2026 inspections in July. They will run until the end of the year. Annual inspections help keep you safe by identifying unsafe unit conditions, property damage, and more. Staff will identify any accessibility items and modifications in units. Staff will also make note of any E-Devices in your home, including E-Bikes.
A 24-hour notice of entry will be provided. If you are not feeling well, please let your superintendent or the Client Care Centre know. They will reschedule the inspection.
To get more information about the 2026 unit inspections, please contact your superintendent or the Client Care Centre. You can also learn more on our website at torontohousing.ca/inspections.
| help@torontohousing.ca
Fireworks are not allowed on Toronto Community Housing properties. Fireworks can hurt people. They can also start fires and damage property.
The City of Toronto puts on firework displays during the year. You
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by
Drink lots of water.
Keep blinds or drapes closed to block out the sun during the day.
Use a fan next to your window to bring cooler air in at night. Never leave a person or a pet inside a parked car or in the direct sun.
Call or visit family, friends and neighbours (especially elderly ones who live alone) to make sure they are staying hydrated and keeping cool.
Limit using appliances that generate heat, like your oven.
Know what medications increase your risk to heat. Talk to your pharmacist.
Ask your superintendent to find out if your community room is available as a cooling room. Toronto Community Housing is also providing designated cooling rooms in some buildings to help tenants stay cool during hot weather from June 1 to September 30.
To learn more about the cooling room program, visit torontohousing.ca/rentsafeTO.
What is the Rainbow Alliance?
The Rainbow Alliance is a group for Toronto Community Housing tenants who identify as 2SLGBTQIA+. The group aims to be a safe space for tenants and staff to speak on 2SLGBTQIA+ issues and support and advocate for each other.
What takes place at a Rainbow Alliance meeting? Community outings Activities (like games, fitness, wellness) Workshops
The Rainbow Alliance is open to tenants who identify as part of the 2SLGBTQIA+ community and allies.
If you would like to join the Rainbow Alliance, please contact: K’Mesha Maloney — Sarah Zerihun — Kmesha.Maloney@torontohousing.ca Sarah.Zerihun1@torontohousing.ca
If you need this flyer in an alternate language or format, please contact: help@torontohousing.ca or 416-981-5500 (TRS 7-1-1).
Remove poster after August 31, 2026
Please enjoy your balcony and windows responsibly during warm weather. This includes cleaning them up and removing items you have been storing. We will inspect your balcony during upcoming unit inspections.
Never leave young children or pets alone on the balcony.
Barbeques are not allowed on balconies or in common areas. They are a fire hazard.
Never throw anything off your balcony, including garbage and cigarette butts.
Please do not damage, alter, or remove window locks or screens in your unit.
Do not store property or attach items, including tarps, to balconies. It is a fire hazard.
Use a drying rack to dry your laundry; Never use your balcony.
Discard all cigarette butts in an ashtray.
Window locks are used in apartment buildings to protect people and pets from falling through. Windows can be opened 4 inches (or about 10 centimetres) to let in fresh air while keeping you safe. Window screens are not strong enough to stop things from falling through.
Remember:
• Removing or altering locks or screens can lead to falls, causing injuries or death.
• Altering window locks or screens is against your lease. It could lead to eviction.
• You may be charged to fix any alterations.
If you see a tenant using their balcony improperly, or to report any balconies, window locks or screens that need repair, talk to your superintendent or contact the Client Care Centre by emailing help@torontohousing.ca or by calling 416-981-5500 (TRS 7-1-1).
To request this poster in an accessible format or for a translated version, contact the Client Care Centre: 416-981-5500 (TRS 7-1-1) | help@torontohousing.ca
Use only approved E-Bikes, electric motor scooters, and mobility aids. Allowable E-Bikes or electric motor scooters must have certain features. They cannot weigh more than 120 kg total, must not be able to go more than 50 km/h total, must have pedals that the rider can move with their feet or hands, and more.
Utilice únicamente bicicletas eléctricas, scooters eléctricos y ayudas para la movilidad homologados. Las bicicletas eléctricas o scooters eléctricos permitidos deben tener ciertas características. No pueden pesar más de 120 kilogramos en total, no deben poder ir a más de 50 kilómetros por hora en total, deben tener pedales que el ciclista pueda mover con los pies o las manos, y más.
僅使用獲批准的電動單車、電動滑板車及代步工具。電動單車和電動滑板車必須具備某些功能，方會獲批。要求 包括：總重量不得超過 120 公斤、最高總速度不得超過每小時 50 公里，並必須有騎乘者可以用腳或手操控的 踏板等。
To request this poster in an accessible format or for a translated version, contact the Client Care Centre: 416-981-5500 (TRS 7-1-1) | help@torontohousing.ca
Your unit door is a fire door. Fire doors are required to fully close and latch. Leaving fire doors open allows smoke and fire to spread into the unit, causing damage to your property. Check that your door is secure. If it isn’t, notify your superintendent or call the Client Care Centre at 416-981-5500 (TRS 7-1-1).
Albaabka unuggaagu waa albaab dab-damis. Albaabada dab-damiska waxaa looga baahan yahay inay si buuxda u xidhnaadan oo u giijisan yihiin. Ka tagista albaabada dabka furnaan waxay u oggolaataa in qiiqa iyo dabku ku faafo unugga, isaga oo waxyeello u geysanaya hantidaada. Hubi in albaabkaagu ammaan yahay. Haddii uusan ahayn, ogeysii korjoogahaaga ama ka wac Xarunta Daryeelka Macmiilka lambarkan 416-981-5500
La puerta de su unidad es contraincendios. Las puertas contraincendios deben poder cerrarse y bloquearse por completo. Dejar las puertas contraincendios abiertas permite que el humo y las llamas lleguen al interior de la unidad, lo que ocasiona daños a su propiedad. Verifique que la puerta sea segura y, si no lo es, notifíqueselo al superintendente o llame al Centro de Atención al Cliente al 416-981-5500
您的單位門是一扇防火門。防火門必須完全關閉並鎖上。將防火門打開會讓煙霧和火焰蔓延到單位內，對您的財產造 成損害。請檢查您的門是否安全。如果不安全，請通知您的管理員或致電客戶服務中心 416-981-5500。
Call 416-981-5500 (TRS 7-1-1) to request a copy of this poster in an alternate language or format.
Did you know that the City of Toronto’s bylaw only permits owning a maximum of three dogs and six cats?
Here’s a quick reminder on the bylaw:
• Keep all pets in a clean environment, free from waste and pests that can endanger the health of your pet and neighbours.
• Do not breed animals as that might be a bylaw violation.
• Keep your dogs leashed and under control when outside your home.
• Pick up dog waste immediately.
• Persistent or excessive noise from any animal is not permitted.
Leashing, stooping and scooping keep not only your pets safe, but also ensures that everyone can enjoy our shared public spaces!