Poster Bundle - Civic Holiday 2026

Holiday Closure Our office is closed for:

Civic Holiday (Monday, August 3, 2026)

For service when the office is closed, call the Client Care Centre at 416-981-5500 (TRS 7-1-1).

Contact the Client Care Centre at 416-981-5500 (TRS 7-1-1) if you need this poser in an alternate language or format.

Please remove this poster after Tuesday, August 4, 2026.

TRM-1040

Tenant Human Rights Policy and procedures updates We’ve updated the Tenant Human Rights Policy, Tenant Human Rights Complaint Procedure, and have a new Tenant Accommodation Request Procedure.

Tenant feedback helped shape these changes.

Learn more about the policy, procedures, and human rights at Toronto Community Housing.

torontohousing.ca/human-rights

To request this poster in an accessible format or for a translated version, contact Client Care Centre: 416-981-5500 (TRS 7-1-1) | help@torontohousing.ca

Remove on Wednesday, September 30, 2026 TRM-1040

On the schedule Upcoming Board and Committee meetings How decisions are made at TCHC The Board of Directors and its Committees make decisions that shape your community. They review reports, discuss key issues, and decide on policies, programs, and priorities.

Change starts with you!

If you want to see change in your community, speaking up is a key step. When you depute, the Board or Committee hear directly from tenants.

This helps them make better and more informed decisions.

July

17 July

TSC Tenant Services Committee

27

Board

September

GCHRC

02

September

09

September

23

Board of Directors

Governance, Communications, and Human Resources Committee

BIFAC Building Investment, Finance, and Audit Committee

TSC Tenant Services Committee

All meetings will take place in person and online (hybrid).

For meeting times and locations, visit torontohousing.ca/deputations for the complete schedule.

Learn more about deputation and how you can get involved.

To request this poster in an accessible format or for a translated version, contact Client Care Centre: 416-981-5500 (TRS 7-1-1) | help@torontohousing.ca

torontohousing.ca/deputations

Remove on Thursday, September 24, 2026.

TRM-1040

2025 Tenant Survey results Thank you to everyone who completed the 2025 Tenant Survey! Your feedback is important and will help Toronto Community Housing (TCHC) deliver services that meet your needs as tenants.

About the survey Last fall, we asked you to complete the 2025 Tenant Survey. You told us how you feel about your building, community, and the services you receive from TCHC.

Survey results overview

5,569 56%

66%

tenants completed the survey

of surveys completed by email or SMS

of tenants expressed satisfaction overall with TCHC

Important findings Satisfaction with the Client Care Centre has improved year-over-year since 2021.

Younger tenants tend to be less satisfied than older tenants, by as much as 30 per cent.

In the area of community safety, the topic of Community Safety Unit patrols is top-ofmind for tenants.

Tenants said financial help and food security would help them most to keep their housing and manage daily life.

Next steps We’ll take the results to teams across TCHC and meet with tenant groups to build action plans that address feedback.

The goal is real changes in your building and community. This can include fixing maintenance issues, improving safety, or starting new programs.

To request this poster in an accessible format or for a translated version, contact Client Care Centre: 416-981-5500 (TRS 7-1-1) | help@torontohousing.ca

View full results and important findings at the link below. torontohousing.ca/survey-results

Remove on Wednesday, September 23, 2026.

TRM-1040

Annual unit inspections help keep you safe

Annual unit inspections are required by law. Toronto Community Housing is starting the 2026 inspections in July. They will run until the end of the year. Annual inspections help keep you safe by identifying unsafe unit conditions, property damage, and more. Staff will identify any accessibility items and modifications in units. Staff will also make note of any E-Devices in your home, including E-Bikes.

A 24-hour notice of entry will be provided. If you are not feeling well, please let your superintendent or the Client Care Centre know. They will reschedule the inspection.

For more information

To get more information about the 2026 unit inspections, please contact your superintendent or the Client Care Centre.

You can also learn more on our website at torontohousing.ca/inspections.

TRM-1040 To request this poster in an accessible format or for a translated version, contact the Client Care Centre: 416-981-5500 (TRS 7-1-1) | help@torontohousing.ca Please remove on or after Thursday, December 31, 2026.

Fireworks are dangerous

and not permitted on TCHC property Fireworks are not allowed on Toronto Community Housing properties. Fireworks can hurt people. They can also start fires and damage property.

The City of Toronto puts on firework displays during the year. You can find a public display near you by visiting toronto.ca or calling 3-1-1.

If you want a permit to use fireworks off TCHC property, please contact Toronto Fire Services at toronto.ca/fireworks or 416-338-5340.

Visit torontohousing.ca/firesafety for more fire safety tips.

TRM-1040 Call 416-981-5500 (TRS 7-1-1) to request a copy of this poster in an alternate language or format.

Beat the heat Stay cool and safe this summer Drink lots of water.

Keep blinds or drapes closed to block out the sun during the day.

Use a fan next to your window to bring cooler air in at night.

Never leave a person or a pet inside a parked car or in the direct sun.

Call or visit family, friends and neighbours (especially elderly ones who live alone) to make sure they are staying hydrated and keeping cool.

Limit using appliances that generate heat, like your oven.

Know what medications increase your risk to heat. Talk to your pharmacist.

Toronto Community Housing is also providing designated cooling rooms in some buildings to help tenants stay cool during hot weather from June 1 to September 30.

Ask your superintendent to find out if your community room is available as a cooling room.

To learn more about the cooling room program, visit torontohousing.ca/rentsafeTO.

Call 416-981-5500 to request a copy of this poster in an alternate language or format.

For TRS support, dial 7-1-1 .

TRM-1040

Please remove notice on September 30, 2026

Become a Rainbow Alliance member

What is the Rainbow Alliance?

The Rainbow Alliance is a group for Toronto Community Housing tenants who identify as 2SLGBTQIA+. The group aims to be a safe space for tenants and staff to speak on 2SLGBTQIA+ issues and support and advocate for each other.

What takes place at a Rainbow Alliance meeting?

Community outings Activities (like games, fitness, wellness) Workshops

Who can join the Rainbow Alliance?

The Rainbow Alliance is open to tenants who identify as part of the 2SLGBTQIA+ community and allies.

How to join the Rainbow Alliance If you would like to join the Rainbow Alliance, please contact: K’Mesha Maloney — Kmesha.Maloney@torontohousing.ca Sarah Zerihun — Sarah.Zerihun1@torontohousing.ca If you need this flyer in an alternate language or format, please contact: help@torontohousing.ca or 416-981-5500 (TRS 7-1-1).

Remove poster after August 31, 2026 TRM1040

Help your community vote!

Get paid to work Toronto’s municipal election on October 26 Apply starting July 6

toronto.ca/ElectionJobs

Balcony and window safety Please enjoy your balcony and windows responsibly during warm weather. This includes cleaning them up and removing items you have been storing. We will inspect your balcony during upcoming unit inspections.

Balcony safety reminders Never leave young children or pets alone on the balcony.

Do not store property or attach items, including tarps, to balconies. It is a fire hazard.

Barbeques are not allowed on balconies or in common areas.

They are a fire hazard.

Use a drying rack to dry your laundry; Never use your balcony.

Never throw anything off your balcony, including garbage and cigarette butts.

Discard all cigarette butts in an ashtray.

Window locks and screens keep you safe.

Please do not damage, alter, or remove window locks or screens in your unit.

Window locks are used in apartment buildings to protect people and pets from falling through. Windows can be opened 4 inches (or about 10 centimetres) to let in fresh air while keeping you safe. Window screens are not strong enough to stop things from falling through.

Remember: • • •

Removing or altering locks or screens can lead to falls, causing injuries or death.

Altering window locks or screens is against your lease. It could lead to eviction.

You may be charged to fix any alterations.

If you see a tenant using their balcony improperly, or to report any balconies, window locks or screens that need repair, talk to your superintendent or contact the Client Care Centre by emailing help@torontohousing.ca or by calling 416-981-5500 (TRS 7-1-1).

TRM-1040 To request this poster in an accessible format or for a translated version, contact the Client Care Centre: 416-981-5500 (TRS 7-1-1) | help@torontohousing.ca.

Take down by Friday, October 9, 2026

Ride smart,

ride approved Use only approved E-Bikes, electric motor scooters, and mobility aids. Allowable E-Bikes or electric motor scooters must have certain features. They cannot weigh more than 120 kg total, must not be able to go more than 50 km/h total, must have pedals that the rider can move with their feet or hands, and more.

Utilice únicamente bicicletas eléctricas, scooters eléctricos y ayudas para la movilidad homologados.

Las bicicletas eléctricas o scooters eléctricos permitidos deben tener ciertas características.

No pueden pesar más de 120 kilogramos en total, no deben poder ir a más de 50 kilómetros por hora en total, deben tener pedales que el ciclista pueda mover con los pies o las manos, y más. ፈቃድ ያላቸውንኢ-ቢስክሌቶችን፣ የኤሌክትሪክ ሞተር ስኩተሮችን እና የመንቀሳቀሻ ድጋፎችን ብቻ ይጠቀሙ። የተፈቀዱ ኢ-ቢስኪሌቶች ወይም የኤሌክትሪክ ሞተር ስኩተሮች የተወሰኑ ባህሪያት ሊኖራቸው ይገባል። በጠቅላላው ከ120 ኪግ በላይ መመዘን የለባቸውም፣ በጠቅላላው ከ 50 ኪሜ/ሰ በላይ መጓዝ የለባቸውም፣ የሚነዱት ሰዎችበእግሮቻቸው ወይም በእጆቻቸው ሊያንቀሳቅሷቸው የሚችሏቸው ፔዳሎች ሊኖራቸው ይገባቸዋል እና ሌሎችም።

அங்கீகரிக்கப்பட்ட மின்-சைக்கிள்கள், மின்சார மோட்டார் ஸ்கூட்டர்கள் மற்றும் இயங்க உதவும் கருவிகள் (mobility aids) ஆகியவற்றை மட்டுமே பயன்படுத்தவும். அனுமதிக்கப்பட்ட மின்-சைக்கிள்கள் அல்லது மின்சார மோட்டார் ஸ்கூட்டர்கள் சில வசதிகளைக் கொண்டிருக்க வேண்டும். அவை மொத்தம் 120 கிலோவுக்கு மேல் எடையுள்ளதாக இருக்கக்கூடாது, மொத்தம் மணித்தியாலத்திற்கு 50 கிமீக்கு மேல் செல்லக்கூடியதாக இருக்கக்கூடாது, செலுத்துபவர் தமது கால்கள் அல்லது கைகளால் நகர்த்தக்கூடிய பெடல்கள் மற்றும் அதற்கு மேற்பட்டவற்றைக் கொண்டிருக்க வேண்டும். 僅使用獲批准的電動單車、電動滑板車及代步工具。電動單車和電動滑板車必須具備某些功能，方會獲批。要求 包括：總重量不得超過 1 2 0 公斤、最高總速度不得超過每小時 50 公里，並必須有騎乘者可以用腳或手操控的 踏板等。

To request this poster in an accessible format or for a translated version, contact the Client Care Centre: 416-981-5500 (TRS 7-1-1) | help@torontohousing.ca

TRM-1040 Please remove on September 30, 2026

Fire safety

hazards

Your unit door is a fire door. Fire doors are required to fully close and latch. Leaving fire doors open allows smoke and fire to spread into the unit, causing damage to your property.

Check that your door is secure. If it isn’t, notify your superintendent or call the Client Care Centre at 416-981-5500 (TRS 7-1-1). Входная дверь в вашу квартиру - противопожарная. Противопожарные двери должны плотно запираться и защёлкиваться, в противном случае дым и огонь легко проникнут в квартиру и нанесут ущерб имуществу. В случае неплотного запирания двери сообщите об этом суперинтенданту или позвоните в Центр обслуживания клиентов по телефону 416-981-5500.

Albaabka unuggaagu waa albaab dab-damis. Albaabada dab-damiska waxaa looga baahan yahay inay si buuxda u xidhnaadan oo u giijisan yihiin. Ka tagista albaabada dabka furnaan waxay u oggolaataa in qiiqa iyo dabku ku faafo unugga, isaga oo waxyeello u geysanaya hantidaada. Hubi in albaabkaagu ammaan yahay. Haddii uusan ahayn, ogeysii korjoogahaaga ama ka wac Xarunta Daryeelka Macmiilka lambarkan 416-981-5500.

La puerta de su unidad es contraincendios. Las puertas contraincendios deben poder cerrarse y bloquearse por completo. Dejar las puertas contraincendios abiertas permite que el humo y las llamas lleguen al interior de la unidad, lo que ocasiona daños a su propiedad. Verifique que la puerta sea segura y, si no lo es, notifíqueselo al superintendente o llame al Centro de Atención al Cliente al 416-981-5500. உங்கள் வீட்டுக் கதவு ஒரு தீ காப்பு கதவு. தீ காப்பு கதவுகளை எப்போதும் மூடி தாழ்ப்பாள் போட்டு வைக்க வேண்டும். தீ காப்பு கதவுகளைத் திறந்து வைப்பது, தீ மற்றும் புகை வீட்டிற்குள் பரவ அனுமதிக்கும் மேலும் வீடு சேதமடையலாம். உங்கள் கதவு சரியாக இருக்கிறதா எனச் சரி பார்க்கவும். அவை சரியாக இல்லை என்றால் கண்காணிப்பாளர் அல்லது வாடிக்கையாளர் உதவி மையத்தை 416-981-5500 என்ற தொலைபேசி இலக்கத்தில் அழைக்கவும். 您的單位門是一扇防火門。防火門必須完全關閉並鎖上。將防火門打開會讓煙霧和火焰蔓延到單位內，對您的財產造 成損害。請檢查您的門是否安全。如果不安全，請通知您的管理員或致電客戶服務中心 416-981-5500。

Call 416-981-5500 (TRS 7-1-1) to request a copy of this poster in an alternate language or format.

TRM- 1040 Take down by Friday, August 14, 2026

Are You a Pet Owner?

Did you know that the City of Toronto’s bylaw only permits owning a maximum of three dogs and six cats?

Here’s a quick reminder on the bylaw: • Keep all pets in a clean environment, free from waste and pests that can endanger the health of your pet and neighbours.

• Do not breed animals as that might be a bylaw violation.

• Keep your dogs leashed and under control when outside your home.

• Pick up dog waste immediately.

• Persistent or excessive noise from any animal is not permitted.

Leashing, stooping and scooping keep not only your pets safe, but also ensures that everyone can enjoy our shared public spaces!

toronto.ca/AnimalServices