PROVIDER QUICK GUIDE Responding to Common Patient DME Questions
“Will my insurance cover this? How much does this cost?” Suggested Response: This device is a covered expense, just like your visit today. Insurance will handle it the same way they do all other medical expenses. If you haven’t met your deductible yet, you may have some financial responsibility — you’ll see that reflected on your EOB. If that becomes a hardship, we are here to help. ▶ Refer patient to the Patient Education Document or TLC DME: 1.855.4TLCDME
“Why do I need this? I don’t want to wear it.” Suggested Response: This product was selected specifically for your injury. It is part of our treatment protocol because it will help you feel better faster and heal more completely. ▶ Let me put it on you so you can feel the difference. — Apply device on patient
“I already have a brace at home.” Suggested Response: There are many styles of braces and supports out there. Retail items from a pharmacy or Amazon are not the same quality or functionality as medical-grade products. This device has been clinically approved for your specific condition and is billable to your insurance. ▶ Let me show you how it feels. — Apply device on patient
We’re always here to give you a little TLC. 1.855.4TLCDME | cs@tlcdme.com | tlcdme.com