Waterfront Living Welcome Brochure - Berth 6

DEAR GUEST Welcome to Upton Lake and Marina, we are delighted to have you staying with us.

We hope that you have an enjoyable holiday and make some wonderful memories.

If you require any assistance please email uptonlake@tingdene.net or call 01684 594 287.

W W W.WAT E R F RO N T- L I V I N G .C O M

MARINA OFFICE, BOAT SALES

2

MARINA FLOATING HOME

FIRE ASSEMBLY POINT

3

THE WHEELHOUSE BAR AND RESTAURANT

EMERGENCY LADDER

SPILL KIT

4

PUMP OUT / ELSAN

HANDICAP ACCESS

MARINE PERFORMANCE (CHANDLERY/MAINTENANCE)

5

RECYCLE CENTRE, RUBBISH POINT

FOOD

EMERGENCY CABINET Extinguisher Fire Bell Fire Action Notice First Aid Kit Life Ring

6

TRAVEL LIFT AND SLIPWAY

7

SEVERN EXPEDITIONS (DAY BOAT HIRE)

8

MARINA WORKSHOP

9

UPTON ROWING CLUB

FUEL STATION

Upton upon Severn, Worcester WR8 0PB

EV CHARGING POINTS

UPTON MARINA Upton upon Severn, Worcester WR8 0PB

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Upton Town Centre

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TOILETS / SHOWERS

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FIRE EXTINGUISHER

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LAUNDRY

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UPTON LAKE

1

LIFE RING

5 8 3 4

PUB L I C PA RKI NG

50, WORCESTER M5, M

A4104

USEFUL INFORMATION

ON ARRIVAL

TOILETS

Should there be any issues on arrival, please contact our Marina & Boat Sales office

While using the floating home or communal facilities, please do not flush any other product

on 01684 594 287.

apart from toilet tissue down the toilet. Please use the hygiene disposal bags and bin provided for all sanitary waste.

PARKING Free parking is available on-site. We have one car parking space available per floating

LAUNDERETTE

home in the Upton Lake parking area. All parking areas available have been indicated

The launderette is situated behind the Wheelhouse Bar & Restaurant seating area and

on the site map.

is token operated. Tokens are available from reception and the bar during operating hours.

To access the Upton Lake parking area, you will need to drive through the barrier leading to the secure berth holder parking.

If you carry on driving towards the Upton Lake parking area, you will reach another gate; the access code for this gate is 2828 - this is also the code to access the glass pedestrian gate on the pontoon.

Any additional vehicles should park in the public parking area. It is prohibited to park

BINS & RECYCLING Bins should be placed in the designated bin areas provided and as shown on the site map. Please put all rubbish in the bins and make sure the lids are secured.

DOGS

any vehicle on the grass areas.

Subject to owners requirements, dogs may be allowed in specific floating homes. We

We request that vehicles are moved during times of flooding.

would request that dogs be kept under control at all times and that their owners clean up after them. Please do not leave them unattended in the home or allow them on the

BAR & RESTAURANT The Wheelhouse Bar & Restaurant is open for breakfast, lunch, dinner or just drinks, from 10:00 - 22:30 daily, subject to change.

furniture or bedding. Dogs can be exercised on the grass areas around Upton Lake and Marina.

USEFUL NUMBERS UPTON DOCTORS SURGERY Tunnel Hill, WR8 0QL

01684 592954

UPTON DENTAL SURGERY Tunnel Hill, WR8 0QL

01684 592954

TEWKESBURY COMMUNITY HOSPITAL Barton Road, GL20 5GJ

0300 421 6100

UPTON DENTAL SURGERY Tunnel Hill, WR8 0QL

01684 592954

UPTON DIAL A CAB New Street, WR8 0JJ

RECEPTION/OFFICE HOURS 01684 592606

PUNDITS FUSION 9 Old Street, WR8 0HN

01684 591022

THE STOCKS VETERINARY CENTRE School Lane, WR8 0LF

01684 592606

RIVER SEVERN TAKEAWAY 11 Old Street, WR8 0HN

01684 592174

01684 594800

UPTON CHIPPY 2 New Street, WR8 0HR

Sunday

10:00 - 16:00

IN CASE OF EMERGENCY If there is an emergency, please dial 999/112. Location: Upton Marina, East Waterside, Upton-upon-Severn, WR8 0HB what3words: intrigued.scare.sketching

In the unlikely event that we receive a flood alert or warning, a member of staff will visit your accommodation to advise you of what will happen next. If you are not

01684 592230

present when we visit, we will leave a notification sticker on your accommodation. If you return to the home and find a flood notification sticker, please report to reception

THE SHACK CAFE 8 New Street, WR8 0HR

09:00 -17:00

FLOOD INFORMATION

UPTON PIZZA & KEBAB 20a Old Street, WR8 0HN

Monday - Saturday

01684 438228

immediately.

VISITOR RULES

GETTING AROUND THE LAKE

CHILDREN & PETS

1. Vehicle speeds must be kept to 10mph at all times.

10. Children are the responsibility of their parents or guardian at all times and must be

2. Vehicles on the Lake grounds, or grounds and roads passing through the Marina to

supervised so that they are not a nuisance or danger to themselves, or others. This also

the Lake grounds, must have a current road tax licence, insurance and must be in regular

includes the concession buildings.

use. Vehicles may not be stored on the Lake grounds. Vehicles must only be driven by an

11. A maximum of two pets per houseboat may be kept on the Lake and must be

individual who holds a valid driving licence.

properly cared for, if your floating home rental allows pets.

3. Only private motor cars are permitted onto the Lake and Marina grounds; motor-homes,

12. Dogs must be kept on a short lead at all times, extending types are not allowed.

lorries, vans and commercial vehicles of any sort are allowed only by prior arrangement only.

Dogs must not be left to roam free on the Lake and Marina grounds; appropriate

4. Motor car repairs may not be carried out on the Lake and Marina grounds but a recognised

action will be taken against known offenders.

breakdown service may attend in the event of a breakdown.

13. In the interest of all Lake users, especially children, fouling must be cleaned up

5. Visitors’ cars and owners’ second cars may only be parked in the Lake and Marina grounds

immediately.

if space allows. The company will request that cars are relocated if their position is causing

14. Noisy dogs or those that persistently disturb other Lake and Marina users will be

a blockage or inconvenience to other users. In order to preserve the beauty of the Lake and

barred from the Lake grounds.

Marina grounds, parking your vehicle on any of the grassed areas is strictly forbidden. Do not

15. Dogs are not to be left unattended such that they cause inconvenience to other

obstruct roadways for ease of emergency vehicles if access is required. There are sufficient

Lake users.

parking bays on the Lake and Marina grounds.

16. Waterfront Living Ltd and its representatives have sole discretion as to the

6. Bicycles may not be ridden at more than 10mph; children must not ride bicycles so as to

suitability of individual dogs allowed on the Lake grounds and to the number of dogs

cause a nuisance or undue noise.

to each Houseboat. Cats and dogs which are not in the Dangerous Dogs Act 1991 are

7. In the interest of safety, roller skates, roller-blades, scooters and skateboards may not be

permitted on the Lake at a maximum of two animals per home. Assistance dogs are

used on the Lake and Marina roads, or any Lake decking areas. Any other item of mobility is

permitted.

at the manager’s discretion.

LAKE PRESENTATION 8. Refuse must be disposed of in the bins provided - please help to keep the Lake and Marina grounds free from litter.

9. The refuse bins may only be used for the disposal of small household waste. It is not permitted for any rubbish / bulky items to be disposed of and left within a bin compound.

BEHAVIOUR ON LAKE GROUNDS

SAFETY

17. Please respect all property and the privacy of other Houseboat and boat users and

23. It is the responsibility of all users of the Lake to familiarise themselves with the fire

please keep noise to a minimum.

fighting installations on the Lake and Marina grounds.

18. Alcoholic drinks may only be consumed in and around the immediate vicinity of your

24. Portable halogen gas heaters or any other variants of gas bottle portable heating are not

Houseboat. No drinking is allowed in the communal areas of the Lake and Marina grounds.

permitted in or to be stored upon the Houseboat or its decking at any time.

19. Upton Lake is a non-smoking Lake; you are not permitted to smoke in the communal

25. Do not cover or block the air vents that are fitted within the Houseboat; the free

areas of the Lake or Marina grounds. There is a smoking shelter at the Wheelhouse Bar &

circulation of air is needed for the safe use of gas appliances.

Restaurant,

26. Tents are not permitted on the Lake grounds.

20. Waterfront Living Ltd operate a zero tolerance towards the use of drugs on our grounds,

27. No open fires may be lit on the Lake and Marina grounds: barbecues (this also includes

you will be asked to leave the Lake with immediate effect should it be established that illegal

any gas/electric barbecues), fireworks, chinese lanterns and patio heaters are not allowed

substances have been used.

under any circumstances. This includes the decked areas of the Houseboat, all walkways and

21. Ball games are not permitted within the vicinity of any Houseboat or boat, or in an area

open space.

which could cause nuisance or disturbance to other users of the Lake and Marina grounds.

28. Fire extinguishers are not permitted to be used, unless in the event of a fire only.

22. Waterfront Living Ltd operate a zero tolerance policy against verbal and / or physical

29. Rotary washing lines are not permitted to be used on the Lake and Marina grounds.

abuse towards employees and other Lake and Marina users. You will be asked to leave the

Smaller rotary washing lines, which are confined fully to a Houseboat decking are permitted,

Lake and Marina grounds with immediate effect should you be found to act in this manner.

with prior consent from management.

30. It is the responsibility of all users of the Lake and Marina that upon receiving a flood alert, warning or severe flood warning alert from the Environment Agency Flood Alert Service, to move their motor cars and motorcycles to the Alternative Parking Area provided to Lake users immediately to avoid the risk of flood damage to vehicles.

31. No persons are permitted to lift / tamper with the manhole covers / main drains on Upton Lake and Marina. Should you experience an issue, this must be reported to the Lake’s office immediately.

It may be necessary or desirable to change the Lake rules from time to time including for any reasons of health and safety, the efficient running of the Lake, environmental issues or regulations imposed upon us.

O PE

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IN DISCOVER A N E W CON CEPT FOR LIVING F LOATING HOMES F OR SA L E R E S I D E N T I A L O R H O L I D AY U S E - R E S E R V E O F F P L A N T O D AY

01933 829 940 | www.waterfront-living.com UPTON LAKE, UPTON-UPON-SEVERN, WR8 0PB