Tingdene Times Issue 3

TIMES

Live. Lifestyle. Experience.

Lifting Lockdown Edition

IAN COLLIER - MANAGING DIRECTOR

I think it goes without saying that none of us would have thought that over a year since packing up our bags and leaving the office, marina or park, we would still be in a state of lockdown.

But as we continue to operate in these difficult times it is testament to you all that we have managed to drive the business forward and work in an effective and positive way.

Over the past months the many projects we have ongoing throughout the business have continued. New parks and developments have opened, new marinas have been built and we have further invested in the infrastructure of the company.

So as our focus now changes to re-opening our doors and welcoming people back, we can be proud that all our hard work will stand us in good stead for the months ahead.

Once again I would like to thank you all for your continued support and look forward to seeing you again soon as we navigate our way to normality.

TINGDENE GROUP

21st Century Ready

Future-proofing our systems

As part of our continued investment in IT infrastructure will be transferring our server management to Misco in the coming weeks. They will provide us with a new cloud based server and disaster recovery back-up system

Amounting to a £600k investment over the contractual term, the new server and recovery system will give us greater stability and security, as well as maintaining business continuity and minimising data loss.

In addition it will improve VPN access, provide a more stable connection for online payments and help future proof the company's IT systems moving forward.

Alongside the changes to the server we have also migrated our email to Microsoft 365 to further improve security and functionality.

The IT Crowd

Since January 2020 the IT department has been restructured and the team have become refocused as a 'Tech Support Team' offering a full, 7 day a week support programme across all tech aspects of the business

Strengthening the team within the restructure we are pleased to welcome Andrew Meyer to the Tingdene fold. Andrew relocated to the UK with his family from South Africa to join us

Remember if you need to contact the Tech Support Team please use one of the methods below so your issue can be resolved quickly and efficiently: 1. 2 3.

Email: tech.support@tingdene.net Call: 01933 449077 (2500 Horizon App) SMS: 07537431554

TINGDENE RESIDENTIAL PARKS

Offering more people the opportunity to spend their retirement by the coast, a new phase of 25 plots has been released on the popular Hazelgrove Park at Saltburn by the Sea.

With a new show home arriving shortly and a revamp of the park office and signage underway, we're looking forward to showing people around this fabulous setting over the coming months

Enjoying amazing views over the cliffs and with just a short walk down to the beach it really is a great place to embrace a new lifestyle.

TINGDENE MARINAS AND BOAT SALES

Fast tracked

While many things have had to be put on hold throughout the Covid restrictions one project which seemed to buck the trend and managed to progress at a rapid pace was the installation of the new marina at Broadlands.

As part of our plan to create a best-in-class offering to all of our berth holders and to provide them with an enviable experience, three state-of-the-art, fully serviced floating pontoons have been installed at the marina well ahead of schedule.

Offering an additional 54 berths the brand-new marina is now ready and waiting for the start of the boating season Further improvements to other onsite facilities are also scheduled to take place this summer.

We look forward to welcoming new berth holders into the friendly marina community this spring

We do love to be beside the seaside

TINGDENE GROUP

Health and Well-being

We would like to remind everyone of the Employee Assistance Programme we offer with Health Assured.

Anyone who feels they may benefit from external support with mental health, well-being, financial advice or other support are able to use the Employee Assistance Programme in confidence.

Visit https://healthassuredeap.co.uk/ and login to access all their resources

Living the dream!

User name: T1ngdene Password: t1ngdene

TINGDENE MARINAS AND BOAT SALES

Hartford Marina

TINGDENE LIFESTYLE

In the short term the park will continue to operate as a touring caravan park but is poised for future residential development by Tingdene Parks.

Ideally placed in the heart of the Norfolk countryside Brick Kiln is a perfect base to explore the Norfolk Broads and Norfolk’s untouched coastline. The park is close to public footpaths, bridleways and country lanes, as well as Norfolk’s famous 'Peddars Way National Trail'. A short distance away is another Norfolk favouriteThetford Forest - where you'll find plenty of activities to keep the whole famility entertained

Development work has continued at Hartford Marina with C pontoon now installed and all fingers added to the east side to accommodate a range of narrowboats, widebeams and cruisers The road from the entrance to the marina has also be tarmacked, helping improve the overall site infrastructure for our berth holders

Acquired in 2019 Brick Kiln Caravan and Camping Park at Ashill in Norfolk currently operates as a touring caravan park and is situated in mid Norfolk, close to the towns of Watton, Swaffham and Thetford

Touring caravan park set for future residential development

TINGDENE LIFESTYLE

Tees, trees and tranquility

Caldecott Hall Country Park is Tingdene Lifestyle's latest acquisition It is a new 157 caravan plot development set in 400 acres of woodland with great golfing and leisure facilities. Continuing their partnership with Sentinel Leisure, who currently manage the leisure offering at Broadlands Park and Marina and Waterside Park and Hotel, Sentinel will manage the two golf courses and leisure facilities which include a pool, jacuzzi, steam room, gym, beauty rooms, bar and restaurant. The location also boasts a golf simulator, pro shop and golf pro

Holiday home owners will be perfectly placed within easy reach of the Norfolk and Suffolk coastline, countryside and the Broads.

Over the coming months and years, the land will be developed to accommodate caravans and various lodges. Plans and developments are also underway to create a new office/ reception and holiday home showground. Find out more: https://www.tingdenelifestyleparks.co.uk/caldecott-hall

TINGDENE RESIDENTIAL PARKS

Flaunting in Flaunden

Tingdene Parks are pleased to announce the acquisition of Flaunden Park near Hemel Hempstead, Hertfordshire. An established park of 40 homes Flaunden Park is named after the picturesque village in which it is located. Benefitting from fabulous views over the valley of the River Chess and the beautiful surrounding countryside, the location, size and community of the park are a great fit for the Tingdene Parks portfolio.

For those of you who may not be aware Lowick Vineyard and it's award winning wines is an extension of the Tingdene Group.

Whether you're an avid wine drinker or enjoy the occasional glass, the chances are you'll find a bottle to tantilise your taste buds

Check out the collection online at www lowickvineyard com and enjoy 30% off with the code T1NG30

New website

This winter saw the launch of a revamped website for Racecourse Marina and Lodges. The new site features a clean and responsive modern design with enhanced functionality and easy access to essential information about the lodges and the local area.

Capturing this wonderful setting and showcasing the lodges we invite you to take a look and explore the new site at www racecoursemarina com

TINGDENE MARINAS AND BOAT SALES

Your apartment on the water

TIngdene Boat Sales are pleased to announce that they are now agents for Viking Canal Boats, a builder of bespoke luxury boats for leisure and liveaboard use.

Designed to your own specification and built to the highest quality, Viking's aim is to offer its customers the chance to buy some of life’s little luxuries at th best possible prices.

LOWICK VINEYARD

RACECOURSE MARINA AND LODGES

MEET THE TEAM

Since joining us during lockdown Andrew Edwards and Natalie Reeder our new Group H&S and HR Managers have been somewhat scuppered in their ability to get out on site to meet you all Therefore we'd like to take this opportunity to introduce them to you

Once permitted you will no doubt see them around your places of work

TINGDENE GROUP H&S MANAGER

Andrew Edwards

What is your favourite quote?

SAFETY NEVER TAKES A HOLIDAY! ‘A spill, a slip, a hospital trip’ Doing what you like is freedom, liking what you do is happiness

What are your top three favourite films?

One of the first films I was taken to as a kid: Oliver (the musical) and for adventure – Indiana Jones and the Raiders of the Lost Ark. I am old enough to have seen it on the big screen when it first came out! More recently - Everest - any true, sad or inspiring story always gets to the heart.

What do you like about working for Tingdene?

May be too early to say as lockdown has meant not getting to meet and know everyone. But the people I have met so far are friendly, helpful and easy going It's good to be busy all the time, hopefully having the opportunity to make a difference

Why did you choose a career in H&S?

I sort of fell into it. Most of my job roles had some H&S aspects to it. Wasn’t until I worked overseas and was asked to fulfil a basic H&S role that I reliased I had an aptitude for it. I enjoyed the challenge then opportunities arose to reach a higher level and use my expertise. I enjoy meeting a variety of people, suppliers, managers and helping them with solutions to make things easier and safer. Still do.

What are the values that drive you? Just hard work, trying to do your best whatever the task

What is something people in H&S have to deal with that you want to fix?

Make H&S easier Cut the red tape Give people an understanding as to why rules, regulations and guidance have to be in place, so that you want to do it rather than have to.

What do you enjoy doing when you are not working?

Sleeping!! Travelling, a bit of DIY and gardening. But mostly my time, when we are not in lockdown, is spent with my children and my grandchildren trying to help them to be happy.

Do you have a hidden talent? What is it? Not as far as I can tell

TINGDENE GROUP HR MANAGER

Natalie Reeder

MEET THE TEAM

What is your favourite quote?

My favourite quote is one I heard several years ago that has stuck with me since “Tell me and I forget. Teach me and I remember. Involve me and I learn” – Benjamin Franklin

What are your top three favourite films?

Combat Academy (1986) Happy Gilmore

Stepbrothers

What do you like about working for Tingdene?

I enjoy the variety of the different business units and managing the different business challenges faced through introducing new processes and recently changed legislation.

What are the values that drive you? Integrity and honesty. I believe in being open and respectful both inside and outside of work

Why did you choose a career in HR?

I studied Law at university and particularly enjoyed the employment law modules, as this is an area that impacts most people throughout their working lives.

Having friends and family working in HR gave me some insight into what to expect within a HR role, and I began working in HR after leaving university The continuous change in practice and legislation keeps HR interesting.

What is something people in HR have to deal with that you want to fix?

One of the biggest problems in HR in any organisation is the flow of information and under-estimating HR. In HR you’re expected to know everything even if you haven’t been told about it. You’re often not given the information that you need to be able to advise and guide until after something has already happened. Typically HR only find out about something when it’s gone wrong, which is detrimental to any business

What do you enjoy doing when you are not working?

I have a new puppy and spend a lot of my time training her. I’m looking forward to taking her out for walks when she’s had all of her injections

I like to make things whether this be sewing, knitting, painting or building something, and I usually enjoy skiing a few times a year

Do you have a hidden talent? What is it?

It’s not particularly a talent, but I have doublejointed thumbs so I can move and bend them around in all sorts of different ways.