OWNERS ELECT PAYMENT GUIDE Step by step guides to paying your bills
Owners Elect Payment Guide If you have chosen to pay your bills manually rather than by Direct Debit, please follow these step by step guides to pay your bills. You can either pay online or pop into reception. If you have any questions or would like to know how to set up a Direct Debit, please get in touch with your park team. 1. Log onto www.ownerselect.co.uk, go to ‘My Account’ and click ‘Pay My Bills’ then follow the guide opposite.
or 2. If accessing your invoice via email, click “pay now” on the invoice then follow the guide on page 4
or 3. Visit the parks office and use an onsite payment station* *If a payment station is available, not all Tingdene Parks have this service. 2 | FREEPHONE 0800 270 7722 | LIFESTYLE@TINGDENE.NET
Step by step guide to paying via www.ownerselect.co.uk STEP 4 Once you are happy the amount is correct, please click
Add to Payments . If you would like to add another
invoice, follow Steps 1 – 4 shown above (please note,
service charge invoices must be processed individually). If you do not wish to add any further payments please click Proceed . The ‘Help Guide’ can also
STEP 5
guide you through the payment process
Please complete your billing details. If you wish to receive a confirmation receipt, please ensure your email address is entered correctly, then click Proceed .
STEP 1 Enter your invoice reference - this is the 10-digit number (including the zeros) you can locate the invoice number at the top of your invoice (see below). Once entered, click > .
STEP 6 The payment Confirmation Page will appear. This will provide you the opportunity to review your payment. Once you are happy, click Proceed . You will be diverted to the ‘How do you want to Pay’, page. Select the type of card you wish to use and follow the instructions on the payment page.
Mablethorpe Chalet Park Invoice Date
01/01/2024
Account Ref
MCZL094
Invoice No
0000003435
STEP 7 Your banking provider may require the payment to be
Invoice Description
Read From
STEP 2
Read To
Pitch Fee 2024
approved via an authentication process. You will either Quantity
Units
Net
VAT
1
2,375.0 000
£2,375.00
£475.00
receive a text message containing a unique code to enter or be asked to verify your payment via online
Enter your account reference - this is the 6 or 7 digit
banking by logging onto your banking app. This process
format starting with the park reference. You can locate
may vary with each individual payment. It is important
the account reference at the top of your invoice (see
to have the phone you’ve registered with your bank to
below). Once entered, click > .
hand, because if you are not able to authenticate the payment, the transaction will be unsuccessful. NET TOTAL
£2,375.00
VAT
£475.00
TOTAL
£2,850.00
Mablethorpe Chalet Park
Pay please this invoice within 28 days of the invoice Invoice Date date. Ways to pay - Online using the pay now button if you received this invoice via email - By logging onto ownerselect.co.uk - At the park with a debit or credit card using the onsite electronic payment station
whilst the payment is authenticating, this may take some
01/01/2024
Account Ref
MCZL094
Invoice No
0000003435
time depending on the strength of your Wi-Fi connection.
STEP 8
Invoice
Description Mablethorpe Chalet Park, Links Avenue, Read Read Quantity Units queries@ownerselect.co.uk Net VAT Mablethorpe, Lincolnshire, LN12 1QN |01507 473732| From Holiday Parks To Mablethorpe Chalet Park is a trading name of Tingdene Limited. Registered Office - 34-36 Bradfield Road, Finedon Road Ind Estate
STEP 3 Pitch Fee 2024
Do not close, press the back button or reload the page
Wellingborough, Northamptonshire, NN8 4HB. Registered in England No 6442641. VAT 897 3962 49. 2,375.0 000
1
£2,375.00
£475.00
You will receive an email if your payment has been successful. If your payment has been unsuccessful and
The “Payment For” and “Payment Amount” sections will
you are unsure why, please contact your park before
appear – please note if you are on a payment plan you
trying to make payment again.
must amend the amount to reflect the monthly payment plan amount (payment plans must been pre-approved with the park office). If you are unable to amend the amount you wish to pay, please contact your park directly. NET TOTAL
£475.00
TOTAL
£2,850.00
Pay please this invoice within 28 days of the invoice date.
Ways to pay
£2,375.00
VAT
WWW.OWNERSELECT.CO.UK | 3
Step by step guide to using the “pay now” button STEP 1
STEP 4
Locate and select the
Pay Now
button on the bottom
right-hand side of your invoice. You’ll be redirected to a
Continue by choosing your payment method and completing your payment details.
secure payment page hosted by Sage Pay/Opayo. Once complete, proceed onwards by selecting confirm card details.
STEP 5 You have an opportunity to review your details before completing the payment. Once you are satisfied everything is correct, select Pay Now .
STEP 2 Confirm
you
are
in
the
right
place,
look for
https://www.sagepay.com in the browser address bar along with the padlock symbol which signifies the site is secure. Then double check the details are correct and then select
Proceed .
STEP 6 Your banking provider may require the payment to be approved via an authentication process. You will usually receive a text message containing a unique code to enter, or you may be asked to verify your payment via by logging onto your banking app - this process may vary with each individual payment. It is important to have the phone you’ve registered with your bank to hand, because if you cannot authenticate the payment, the transaction will be unsuccessful. Do not close, press the back button or reload the page
STEP 3 Complete the form on the next page by checking the auto-filled boxes and completing the blank ones. Please enter the name of the invoice that you are paying as the reference, for example - Lease Rent / Service Charge / Pitch Fee / GNDC / Refuse / Electric / Water. Once complete select Pay Now .
whilst the payment is authenticating, this may take some time depending on the strength of your Wi-Fi connection.
STEP 7 If you would like a receipt for the payment made, please contact your park directly. If your payment has been unsuccessful and you are unsure why, please contact your park before trying to make payment again.
The Tingdene Group, 34-36 Bradfield Road Finedon Road Industrial Estate, Wellingborough, Northamptonshire, NN8 4HB. info@tingdene.net | www.tingdene.net
4