west valley
Volume 32 Issue 45 Goodyear, AZ
September 22, 2021
Vroom opens Last Mile hub in Tolleson BY CHRISTINA FUOCO-KARASINSKI West Valley View Executive Editor
V
IN THE BIZ
room opened a Last Mile hub in Tolleson, allowing the online used car dealership to deliver customers’ cars to their driveways. The move was bolstered by Vroom’s chief logistics officer, Mary Kay Wegner, and her team, helmed by Joe Piatak, the new vice president of transportation. Piatak, who joined the company after leading logistics at Carvana, manages its delivery hubs nationwide. “With our valued customers in mind, creating a more personalized driveway experience and rolling out more local hubs across the country has been a priority for us at Vroom, and we’re excited to launch this offering in Phoenix, a city with 7 million vehicles passing through its metro area every month,” Wegner said. “As we prioritize expanding the Last Mile experience nationwide, we’ll continue to grow and invest in our senior logistics team to support these efforts.” Through its e-commerce platform and data-driven technology, Vroom offers thousands of low-mileage, reconditioned vehicles with delivery to U.S. consumers. The COVID-19 pandemic has increased consumer appetite for remote car buying and selling over the past year. Car purchases by Phoenix-area Vroom customers increased by nearly 56% year over year from 2020 to 2021, Public Notices ............... page 3 © Copyright, 2021 West Valley View, Inc.
and cars sold to Vroom by consumers increased by 95%. “We provide a concierge-level service for customers buying or selling a vehicle in the Valley,” she said. “At Vroom, we’re very focused on making it a great experience, whether it’s shopping for vehicles or buying or selling vehicles. “We work on making it easy for customers. We have a large variety of vehicles. We’re really proud that we’ve invested in our hubs, which personalizes the experience with concierge delivery. This is one of the bigger purchases a customer will make. We want (USPS 004-616) is published weekly
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Steven Strickbine, publisher Christina Fuoco-Karasinski Executive Editor
to hand-deliver it to the customer. We want to be really respectful of the customer.” She said Tolleson was a logical choice for the hub. “We look for a part of the city where we could easily access the south and the north sides of the city,” she said. “We thought it was a good place to locate our first hub going into the area.” Wegner called Phoenix an important market to Vroom. “It’s a growing and vibrant city,” she said. “We saw a lot of growth over the last year, in terms of customer purchases.” Subscriptions are $26 for 2 years, $14 for one year. Periodicals postage paid at Phoenix, AZ 85026.
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