A Name You Can Trust 2018

A NAME YOU CAN

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Ryman Healthcare, trusted since 1984 As a company that thrives on a relationship of trust with our residents, we can’t think of a better accolade to win than the Most Trusted Brand Award in our sector.

And to win for the fourth time means you’ve really taken us to heart – so thank you New Zealand!

The award is especially important because trust means everything in our business. Our residents – and their families – trust us to care for them 24 hours a day, seven days a week. We would hate to let anyone down.

Since 1984 we’ve been providing care that has to be ‘good enough for Mum.’ Residents who move into a Ryman village know they can trust in the quality of our resort-style facilities, the choice and flavour in our Delicious menus, and our full continuum of care that provides

centres when the mains power goes out.

Putting our residents first has always been our priority at Ryman, and trust is a vital part of this.

To be voted the Most Trusted Brand is pretty special, as it means we are doing right by our residents, and that’s what is most important.

And it is an accolade we don’t take for granted, and we will be working hard to win again next year.

retirement living options from independent and assisted living in a serviced apartment, to resthome, hospital and dementia care.▲ Residents can also trust in our Ryman peace of mind guarantees. These include some of the most resident-friendly terms in New Zealand, such as a fixed weekly fee* and a deferred management fee that is capped at 20%.

Because that trust means so much to us, we are constantly refining our systems to ensure we’re always learning and improving.

Innovations such as our electronic care app, myRyman, has been rolled out this year. myRyman improves communication and the ability to build trusting relationships between residents, relatives and staff.

We have also rolled out emergency generators to all of our villages, ensuring that we can keep the lights on in our village care ▲

2 – September 2018 – A Name You Can Trust KC13610

Care options vary between villages *Terms and conditions apply

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Friendly Villages

2 Rangatira Road, Birkenhead

795 Chapel Road, Howick

Hobsonville

221 Abbotts Way, Remuera

Devonport Henderson Lynfield

30 Ambassador Glade, Orewa

Ryman village Selling now Proposed village

For more information please phone Josie on

0800 000 290

www.times.co.nz

184 St Heliers Bay Road, St Heliers

187 Campbell Road, Greenlane

Lisle Farm Drive, Pukekohe

September 2018 – A Name You Can Trust – 3 KC13611

Our To Shine We’re celebrating outstanding success at the recent New Zealand Community Newspapers Association Awards in Rotorua.

Times Media publications won a raft of honours in their categories including: Community Involvement Winner – Howick and Pakuranga Times (Save Stockade Hill Views) Best Front Page Feature/Magazine Winner – Rural Living Best Newspaper Photographer Winner – Wayne Martin – Howick and Pakuranga Times Best Feature/Lifestyle Photographer Winner – Wayne Martin – Rural Living Runner up – Wayne Martin – EastLife Best Individual Advertising Portfolio Winner – Howick and Pakuranga Times Runner Up – Botany and Ormiston Times Best Individual Advertising Portfolio/Magazines Winner – EastLife

Self Promotion Winner – Rural Living Best Advertising Feature or Supplement Winner – Howick and Pakuranga Times (A Name You Can Trust) Runner Up – Rural Living Senior Sports Journalist Runner Up – Jon Rawlinson – Rural Living Best All Round Lifestyle Magazine Runners Up – EastLife and Rural Living Best All Round Newspaper Finalist – Howick and Pakuranga Times Best Front Page Special Mention – Howick and Pakuranga Times Most Improved Newspaper Special Mention – Botany and Ormiston Times

Talk to us on how we can showcase your business in east and south Auckland districts including Franklin.

Publishers Howick Times, Botany and Ormiston Times, EastLife, Rural Living, South, Design and Build, Settling In and more 4 – September 2018 – AofName Youand CanPakuranga Trust www.times.co.nz

Still bringing you the news Reay Neben was there on day one when the Howick and Pakuranga Times published its very first paper 46 years ago. Since then, she and her team have worked hard to bring the news to this community and along the way has built up a special connection and trust readers and customers. Here’s Reay’s take on things...

B

ack in 1972, a local newspaper was started to serve the fast-growing areas of Howick and Pakuranga.

This fledgling area, that was steeped in history, had two councils responsible for servicing it. The old Howick Borough Council, of course, looked after Howick while the newly-formed Manukau City Council looked after Pakuranga and Bucklands and Eastern beaches as there was no Botany, Highland Park or Meadowlands – those areas were farms.

Our first story was about starting a petition to form an Eastern City and we never quite got there. But in 2010, when the Super City was formed, the city created the Howick Ward which has the largest population of any ward in Auckland and is the size of Dunedin. Not quite its own city but close.

This was a very exciting time to be involved with this community as change was happening at a great pace and we as the local newspaper were the recorder of history and viewed the changes from a position of privilege.

We had a philosophy back then that no story ran in the paper that wasn’t in some way connected to this community. We have never changed that philosophy and today,

Co-founder of Howick and Pakuranga Times, Reay Neben. after publishing the Howick and Pakuranga Times for the past 46 years, we are still the preferred and only locally-owned newspaper servicing the area. Over the 46 years, the newspaper grew to publishing three

Times photo Wayne Martin

times a week while many other publications were also added to our stable of mastheads, but always with the reputation of publishing the Howick and Pakuranga Times. Our name within the industry

and this community elicits respect out of knowledge that we have always been to true to being the local newspaper.

Over the years the papers and our team members have won many awards for excellence and many times we have won the awards for community involvement, editorial excellence, sales excellence, best feature, best advertisement design, best photography, best front page, and best all round newspaper.

In 2002, we entered the new medium called the internet and, as one of the first newspapers in New Zealand to have launched a website, we were able to secure the domain name times.co.nz. This website grew and in 2005 we won a prestigious marketing award from the Pacific Area Newspaper Publishers Association. Amazingly, we won with our coverage of the local Miss Howick beauty contest beating out the Sydney Morning Herald’s Olympics 2004 site.

As co-founder of this newspaper, I have seen so many changes and enjoyed being part of the action. As the owner of a local newspaper you are told things that are confidential or off the record and that would not happen if you were not a name you could trust.

Change of season means fresh designs, new products and great store updates.

Come in and see what’s new!

What’s it all about?

It’s all about you.

It’s all about you as part of our community.

The Times is your anchor to local social events, sports, arts, schools, business, local government, readers contributions and a great way of tradespeople.

It’s allsourcing about you. It’slocal all aboutbusinesses you as part of ourand community.

It’s about your neighbours, friends, teachers,community... sport players, shopkeepers, Weschool are your

What’s it all about? tradesmen, policemen, doctors, nurses, council workers, dustmen, and everyone that makes up your community.

Their families and our families, from the very young to the elderly. All of us!

The trusted voice of the community In your letterbox every Thursday and online at www.times.co.nz Online at www.times.co.nz and in your letterbox every Thursday

www.times.co.nz

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Southern Cross Partners Investments

‘Honouring and Celebrating Life.’

These days, more and more people are asking us about prepayment and preplanning. This allows you to prearrange your funeral your way, making sure that your funeral is everything you want it to be.

Contact us today for a FREE Information Pack. Get our Memories To Share book with preplanning or prepayment packages.

HOWICK. Cnr Picton & Walter MacDonald Sts | Ph 533 7493 MANUREWA. 88 Great South Rd | Ph 267 2530

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6 – September 2018 – A Name You Can Trust

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Talk to us about Pre Payment and Pre Planning options

P

eer to Peer lending is a way of bringing borrowers and investors together. We lend funds to borrowers with property as security and offer that first mortgage security to investors to invest in.

A key feature of our product is that we front the risk by lending our own money first to borrowers, before offering investors an opportunity to invest in the mortgage.

So all loans offered on our on-line platform we have initially funded ourselves and if for whatever reason a loan is not taken up by investors we are happy to retain it.

But the biggest feature is how investors’ funds are supported by a registered first mortgage over New Zealand property.

This ‘Bricks & Mortar’ model has attracted many investors who like the mortgage security we provide as part of our investment package.

At Southern Cross Financial we have been in business since 1997 providing

short term, mortgage finance to property owners throughout New Zealand.

We have had years of experience vetting borrowers and analysing applications to ensure we lend prudent levels against sufficient security to the right borrowers.

We then offer these mortgages to investors to partake in; with rates ranging from 6.25 per cent to 8 per cent (these are our current rates and are subject to change).

The investor gets a competitive return, with a first mortgage registered over the borrower’s property, held on their behalf by our Nominee Company.

Like all investments, there are risks and we take proactive steps to achieve the best results possible for our investors.

To find out more phone 0800 00 58 43 16 Selwyn Rd, Howick ross.latham@scpartners.co.nz www.southerncrosspartners.co.nz *Southern Cross Partners Ltd is a licensed Peer to Peer lender under the Financial Markets Conduct Act 2013.

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Ryman makes life easier for Jean and Lionel The Hortons enjoy life’s simple pleasures at Bruce McLaren

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ean Horton is used to making new friends, after immigrating from Scotland in the 1950s and spending many years moving around New Zealand with her veterinarian husband Lionel.

But since moving into Ryman Healthcare’s Bruce McLaren retirement village three years ago, Jean, 88, has appreciated the value of friendship even more.

Every day she walks down to Lionel’s room in the resthome from her serviced apartment so she can tend to him and spend time in his company, all the while building relationships with the other residents.

“It’s rather nice because I’m mingling a lot with the residents in Lionel’s area and they appreciate a bit of conversation.

“Sometimes I might be frivolous, or sometimes I will be serious, especially if they’re not feeling well. We might talk about their past or find some other way of connecting, it’s just five or ten minutes here and there but it makes a big differ-

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ence to people. You just make friends and that’s lovely.”

Seeing Jean and Lionel settled into the village was something the couple’s daughter Fiona had wanted to happen before she passed away from cancer in 2015.

With Lionel having a mild form of dementia, Fiona had been helping Jean with his care until she became too ill, so knowing extra care and support was in place gave her great peace of mind.

Jean had first noticed changes in his behaviour about 10 years after he retired at the age of 60.

“He wasn’t coping with different sorts of things and we put up with it for a while but then realised it wasn’t going to get any better.

“I just felt the time was right to move into the village and it made sense to be secure, especially at night,” says Jean.

A chance conversation with her neighbour and his wife, who worked in the special care unit at Ryman’s Edmund

Hillary village in Remuera, prompted Jean to check out Bruce McLaren which was closer to their home of 35 years in Howick.

“They were telling me what it was like and what to expect and it all just dovetailed from there.

“The experience was really easy, really good. This is our life now and we make the most of it.”

Being in a serviced apartment means Jean gets looked after a little bit too, with cleaning and laundry taken care of, and delicious cooked meals provided in the village centre dining room.

“It’s important that I look after myself so that I’m a constant for Lionel. He needs me to be grounded and well,” she says.

Typically, Jean spends most of her time with Lionel.

The village organises regular outings to local beaches or attractions or she will sit with Lionel doing puzzles.

“The latest thing is wordsearches. The first one we did the word was veterinarian!

He’s always been a word person and he loves to research.

“I think being here has helped him, it’s stopped him just sitting and doing nothing.”

While she devotes most of her time to Lionel, if she needs to be somewhere else she knows he will be happy and looked after.

“Now I can explain that and he retains it, and knowing that he himself is comfortable is reassuring for me.

“He’s very accepting and he’s used to the staff who are all great.”

Jean loves inviting her grown-up grandsons along to social hour downstairs in the village centre and laughs at their reactions.

“They just love coming over here and they say it’s so comfortable,” she says.

“It’s our extended living room.”

Phone Rose on 535 0225 to discuss your retirement living options and to arrange a private tour.

September 2018 – A Name You Can Trust – 7

E D G E WAT E R V I L L AG E

OUR RESIDENTS HAVE SPOKEN!

EDGEWATER VILLAGE Connect with 14 Edgewater Drive, Pakuranga us on Facebook Visit metlifecare.co.nz 8 – September 2018 – A Name You Can Trust www.times.co.nz Trust www.times.co.nz or call 0800 909 303

RAD3196

RAD3321

It’s a new name for Pakuranga Village

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Local retirement village reveals exciting new plans M

etlifecare Pakuranga Village has unveiled a new name and look in anticipation of a major new development that will provide residents with first-class amenities within a vibrant community setting, as well as a full range of care services.

Now Edgewater Village, the fresh name and logo are a reflection of the village’s distinct culture and position within the local community.

Edgewater Village manager, Kaileigh Rhodes says all Metlifecare villages are unique to ensure residents can enjoy a meaningful connection to their local community.

“We consulted with existing village residents and community members, who felt that the name Edgewater Village best reflected their identity and location within the local community,” says Kaileigh.

“The logo was developed with the resident input and reflects the Pohutukawa and other coastal natives prevalent around the village.”

An exclusive event was held in the

newly redeveloped courtyard for residents, friends and family to launch the villages new name and look.

Metlifecare CEO Glen Sowry says, “At Metlifecare we go above and beyond to

ensure the lifestyle and care needs of our residents are met. Edgewater Village will provide a vibrant community atmosphere, along with state-of-the-art facilities.”

The coming developments at Edge-

water Village will offer all residents new contemporary amenities where they can take advantage of an exciting social calendar and range of activities.

The new communal facilities will include a cinema/multimedia room, swimming pool and spa, gym and wellbeing area, outdoor activity courtyards, and a café and dining area.

Metlifecare is committed to helping its residents live the life they choose by providing a range of living options.

The new buildings at Edgewater Village will comprise 44 new independent living apartments, in addition to a 24-bed hospital-level care facility, built with Metlifecare’s industry leading ‘homestead model’ design and philosophy of care.

Metlifecare villages are designed to provide supportive environments which empower people to live the life they choose, ensuring there is always more to come.

If you or your loved one is considering their next move, get in touch with one of our local sales representatives.

To find out more about the Edgewater development, contact Sarah on 09 533 0610.

www.times.co.nz

September 2018 – A Name You Can Trust – 9

Acacia Cove Village living has taken a whole new meaning with a planned environment aimed at providing superior spacious accommodation with security and independence. Independently owned and operated.

• Best Ageing Programme at the 2017 Ageing Asia Eldercare Awards • Finalist in the Facility of the Year Independent Seniors Living Catergory.

• 10 self contained apartments • Sky TV in lounge • Restaurant and bar • Caravan & boat parking • Indoor heated pool • Nurses station and doctors room

(09) 268 8522

bruce@acaciacove.co.nz

• Gym, hair salon and bowling green

(09) 268 8422

www.acaciacovevillage.co.nz

• Resident activities, billard room

131 Wattle Farm Road, Wattle Downs, Auckland

10 – September 2018 – A Name You Can Trust SC3956

• 215 Villas

www.times.co.nz • Conference/meeting room and library

The importance of building trust

By Bindi Norwell

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uilding trust is imperative in any industry, but in the real estate industry it’s crucial as agents are often dealing with the buying and selling of people’s biggest asset – their home.

In the majority of cases, people are moving homes because they’re upsizing and it’s an exciting time for the family.

However, there can be very emotive circumstance around why people are moving – someone in the family may be sick so they’re downsizing or someone may have lost their job, so, it’s imperative that agents can build trust with their clients to help them through this emotional time.

One of the questions I get asked on a regular basis is how do I find an agent I trust?

Selling your home can be a daunting process, so our advice is to start by talking to family, friends, people from your church/ recreational hobbies as to whether they have used an agent locally and had a positive experience and found someone they can recommend. An agent’s reputation is one of the key ways they get referrals and repeat business.

I usually then recommend people should talk to a few different agents to

Bindi Norwell, the chief executive of the Real Estate Institute of New Zealand. Photo supplied really get a good feel for who is in your local area. Selling a house often makes the top 10 list of life’s most stressful events, so it’s important during this time that you begin building an excellent rapport with your agent – especially if things don’t go as smoothly as planned throughout the selling process so that you trust them to still achieve a good result for you.

Key factors to look for in an agent to show trust can include: ■■ Active listening – is your agent really

listening to you and understanding what it is you’re trying to achieve? The saying that “people deal with people that they know, like and trust” is never truer than it is in the real estate industry ■■ Punctuality and respect – has the agent returned your calls/e-mails in a timely manner? Have they turned up to your house on time? If they were stuck in traffic and running late did they let you know in advance? Have they put their phone on silent and focused on you as a potential vendor?

■■ Experience – can the agent talk to you about similar situations they’ve faced? Or how they have fixed problems that have happened in the past? Have they talked in facts rather than generic sentences?

However, it’s worth pointing out that everyone needs to start somewhere, so don’t discount someone just because they’re new to the industry – their ambition to succeed could prove more successful

for you than someone who has many years’ experience.

■■ Local knowledge – can they demonstrate knowledge of your local area and community, ideally with a network of potential buyers? This can help ensure your property is best positioned and marketed to potential buyers.

■■ Testimonials – do they have strong testimonials from previous clients? Will they let you ring “Mr & Mrs Smith from 123 Green Street” and talk to you about their experience of dealing with that agent?

The REINZ

Bindi Norwell is the Chief Executive of the Real Estate Institute of New Zealand (REINZ) which is the industry body for around 15,000 real estate agents around the country. REINZ has the most complete and accurate real estate data in New Zealand as its sales are based on actual sales reported by real estate agents whereas other organisations use information from Territorial Authorities regarding settlement meaning there can be a delay of four to six weeks before the sale is recorded.

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September 2018 – A Name You Can Trust – 11

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When history comes live

T

ravel back in time for a day, and explore an 1850s pioneer village.

Wander around our thirty buildings, set in seven acres of gardens.

The Village is a living museum, where costumed staff tell the story of 19th century Fencible settlers.

These immigrants travelled halfway round the world to defend early Auckland, and built new lives for their families.

Families may find it hard to tear children away from the toy museum! Here you will find old fashioned toys of the Victorian era to try your skill and patience.

For all visitors, there is the opportunity to stroll around the cottages at leisure, or sit in the sun and enjoy the peace and quiet of the grounds. Costumed staff will be on hand to answer any questions.

The Homestead Cafe is an ideal place to

relax, sitting on the sun-drenched veranda overlooking the park.

The cafe is open from 9am to 4pm daily.

All the home style food is cooked on the premises, and all day breakfasts feature on the menu.

The Howick Historical Village is open daily from 10am to last admissions at 4pm.

Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday and Anzac Day. Adults $16, Children $8, Seniors/ Tertiary $12, Under 5’s FREE, Group concessions available.

See our website for upcoming events: www.fencible.org.nz Corner of Bell Rd & Lady Marie Dr, Lloyd Elsmore Park, Pakuranga.

Phone 09 576 9506.

Email village@fencible.org.nz

Travel back in time for a day, and explore an 1850’s pioneer village.

Wander around our thirty buildings, set in seven acres of grounds.

Howick Historical Village

Homestead Cafe

The Village is a living museum, where costumed staff tell the story of 19th Century Fencible settlers. Bring a picnic and enjoy our heritage gardens while the kids have fun exploring all the old buildings and perhaps discovering a few surprises along the way.

The Homestead Cafe at the Howick Historical Village offers genuine home cooking in a colonial setting. Enjoy indoor ambience or outdoor charm with your friends and family. Even in the middle of winter you can soak up the sun while enjoying a leisurely coffee.

Open daily, seven days per week. Meet the villagers every third Sunday, when the village bursts to life with costumed volunteers performing the daily chores and activites of early Howick settlers.

Hours: Open daily, 9am to 4pm Telephone: (09) 576 2873 | Email: homesteadhowick@gmail.com www.zomato.com/auckland/homestead-cafe-pakuranga

Cnr of Bell Rd & Lady Marie Dr, Lloyd Elsmore Park, Pakuranga, Auckland Ph 09 576 9506 | Email: events@fencible.org.nz | www.fencible.org.nz Adults $16 | Children five and over $8 | Seniors/Tertiary $12 | Group concessions

12 – September 2018 – A Name You Can Trust

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Open daily from 10am to last entry 4pm. Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday and Anzac Day.

www.times.co.nz

Love affair with Whittaker’s is sweet, and rich in fidelity Readers Digest says being ranked on the Reader’s Digest Trusted Brands list is a great achievement. It means a company is genuine, authentic, reliable and consistent – and only the best brands can manage this.

A

rguably it may be an ever-lasting relationship, as, for the seventh consecutive year, Whittaker’s has been voted most trusted brand of all those surveyed in the annual Reader’s Digest Trusted Brands survey.

The repeated success can be attributed to a number of things, says the company’s chief sales officer Matt Whittaker.

“We think it is a combination of our 122-year history, reliability for quality, and our innovation in creating tempting new products over recent years – sometimes in collaboration with other iconic Kiwi brands, or in support of important causes.

All this has helped us maintain that trusted status,” Matt says.

He believes the company maintains quality product as it makes all its chocolate from one factory in Porirua and controls the entire manufacturing process, from roasting the cocoa beans to wrapping the finished product.

“In that context, this award is a fantastic acknowledgement of all of our wonderful staff, who live our company values every day.

www.times.co.nz

“We are also fortunate to have on our doorstep quality suppliers of ingredients we use to make our chocolate, which also enables us to tell a richer New Zealand story about the products we export,” he says.

The family business was also voted winner of the New Zealand Iconic Brands category and took out the top confectionery accolade too.

These same results were achieved by Whittaker’s last year. Air New Zealand and Tip Top were highly commended in the New Zealand Iconic Brands category.

Comments from those surveyed included praise for Whittaker’s quality ingredients, business integrity, local manufacturing, prices, advertising, and care for the environment.

Matt Whittaker says the praise and repeated wins are an honour. He says the Reader’s DigestTrusted Brand award is seen as “a testament to our absolute commitment to quality and our genuine engagement with Whittaker’s Chocolate Lovers”.

Brands joining Whittaker’s in finishing

in top slots this year are: 1. Whittaker’s (Confectionery) 2. Whittakers (New Zealand iconic brand) 3. Air New Zealand 4. Canon 5. Toyota 6. Nikon 7. Resene 8. Tip Top (Ice Cream) 9. Sleepyhead 10. Dilmah The annual survey has grown over the years to include 65 categories of products and services, reflecting a broad range of industries. The full results, including highly commended accolades, appear in the July 2018 Reader’s Digest and can be found on www.readersdigest.co.nz.

Reader’s Digest APAC Group Editor Louise Waterson says this year marks the 19th time the annual Reader’s Digest Trusted Brands survey has been commissioned.

“Ranking trusted brands remains as valuable an exercise as ever, it would appear. After all, consumers of today tell us the number one quality they demand of a brand is… honesty.”

She says being ranked on the Reader’s Digest Trusted Brands list is a great achievement. It means a company is

genuine, authentic, reliable and consistent – and only the best brands can manage this.

While welcoming newcomers to the list, she applauds those who are repeat performers, as maintaining a laudable ranking involves “a genuine, on-going commitment to protect and fulfil the promises made to the consumer”.

The survey reveals New Zealanders like to start their day with Sanitarium, Vogels and coffee (courtesy of their Breville machine) and end it with a Villa Maria wine purchased from Pak’nSave.

They favour Toyotas (cleaned with Turtle Wax) and prefer them to have Bridgestone tyres, and be topped up with fuel from Z – if they bike instead, it’s on an Avanti.

If vacuuming and cleaning are chores that can’t be ignored then Dyson is the cleaner to trust, and Dettol the cleaning product.

Meanwhile a Masport will take care of the lawn and a Bosch power tool will handle the DIY project. A Sleepyhead bed – New Zealanders’ favoured bed – will look even better than ever at the end of such an active day.

September 2018 – A Name You Can Trust – 13 KC13682

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s New Zealand finds itself marking Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers.

The independent disputes resolution service is raising the red flag after receiving a number of complaints that centre around sophisticated romance type scams.

“The irony in these cases is that the complainants’ issue is typically with the financial service provider who has refused a transaction, suspecting a scam, not with the scammer,” says Susan Taylor, FSCL chief executive officer. “Our complainants have remained under the illusion that they are in a genuine relationship.”

In one recent case, the complainant had been in an online relationship with a Nigerian woman for around eight years.

During that time he had sent her money to fund her nursing studies and had recently purchased tickets for her to move to New

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SERvicES on offER:

• Accounting & Taxation: Companies, Trusts, Property and other investments • Management Accounting: Budgets, cash flows, accounting systems, advice and business evaluations.

• Business Advisory: Estate planning & structures, succession planning, buying and selling businesses and/ or assets.

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Phone: 09 534 4382 Email: office@dnaca.co.nz

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Zealand. When the complainant tried to send additional funds as a ‘pre travel allowance’, he was dismayed that the money remitter declined the transaction, suspecting a scam. He complained to FSCL, acknowledging that Nigeria was a country known for scams, but adamant that his relationship was real.

The money remitter responded that it would reconsider its decision if the complainant could provide supporting information such as confirmation from Nigeria’s emigration department or photographs of the pair together.

Ms Taylor said that FSCL had explained that although the money remitter provided a service, it was not obliged to transfer money for him.

D I S C O V DE RI S TC HO EV DEMRI AS TCR HOQ EVU EMRS A TRSHQ EIUSEML SAANRSDQ ISUSEL SAANSD IS S L A N D S “The information requested by the T H E A R AT NH UE I A WR AT NHY UE I A WR A NY U I W A Y money remitter was not unreasonable, but when the complainant was unable to source any of the information requested, he realised his complaint had no basis.

However, he remained convinced of the authenticity of his relationship.”

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14 – September 2018 – A Name You Can Trust

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Jennian Homes raises the bar

T

he beginning of spring seems to always herald new activity and plans for a brighter future.

Not surprisingly, it’s a time when people start to think about ‘home’ with a focus on tidying up and starting new projects, and the building industry sees a correlating upsurge in enquiry.

Jennian Homes CBD & East Auckland Ltd is well poised for this new activity with the addition of an in-house designer to their team.

When asked the name of that new team member, franchisee Emma Langhorne Verberne was keeping it on the low down.

“Our new man is a little on the modest side and doesn’t like to blow his own trumpet. But I think it will be a nice surprise for our clients to see the level of talent we now have working with us.

“Suffice to say the creative talent of this gentleman will raise our profile even further into the design and build market we are in. We’ve always been known for more creative, individual designs, but this will up the ante further still.”

The burning question is, aren’t all the group home builders the same? Don’t they all do the same sorts of things and design and build in the same sort of way?

Emma was outspoken on this point.

“Are we all the same? No way! Apart from the fact that when it comes to life, to business to anything, it’s always about ‘people’ and we do have some exceptional people on our team, it’s also about the Jennian quality differences.

“There are plenty of builders out there, some good some not so good, but many group home builders work to the building code.”

Building Code... But at the risk of asking the obvious question, isn’t that what every builder should be building to?

“Well yes and no. Building code is not necessarily a best practice – it provides for minimum standards in many instances.

For example, insulation, there is a minimum requirement for building code and then there’s what will be best for you.

There’s a difference,” says Emma.

“When you think about building a

Jennian Homes CBD & East Auckland – building homes for the future. home, do you want something that just scrapes through the minimum code requirements, or do you want something that might weather the years, the fun, the parties, the bakeoffs, (the arguments!), the life that will be lived in it, a little more robustly?

“At Jennian Homes, our clients understand that quality is not just a word to be

bandied about. It’s not just a perception, pretty pictures or smooth salesmanship.

Quality is about the things you can touch, see and hold.”

That sounds fair enough. So perhaps if you are looking at building a home, you might want to give Jennian CBD & East Auckland Ltd a call – and when you find out about ‘that new guy’ let us know.

Display Home Open Jennian Homes CBD & East Auckland’s stunning new Beachlands Display Home is now open.

Come on over and see for yourself what this exceptional home has to offer.

Are you thinking of building? Contact the Jennian Homes CBD East Auckland Team today. We have house and land packages starting from $856,500.

146 Eighth View Avenue, Beachlands, Auckland.

Open: Monday - Sunday, 10:00am - 4:00pm

Jennian Homes CBD & East Auckland 59B Sir William Avenue, East Tamaki www.times.co.nz www.times.co.nz

P 09 918 9078 E cbd.east@jennian.co.nz jennian.co.nz September September 2018 2018 –– A A Name Name You You Can Can Trust Trust –– 15 15 KC13681

James Gavin Donovan Solicitors

New Zealand owned & operated

For all your legal requirements

Howick Funeral Home is Howick’s first permanent funeral home. Established in June 1992, Howick Funeral Home purchased the State Insurance Building at 35 Wellington Street, Howick and commenced operation on the September 29th 2001, proudly serving Howick, Pakuranga, Beachlands, Maraetai, Botany, Dannemora and surrounding areas for the past 25 years. They are available 24 hours a day, 7 days a week.

BEREAVEMENT SUPPORT

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Howick

Bereavement Support is a complimentary service offered to families cared for by Howick Funeral Home and provided on their behalf by the Grief Centre.

The Bereavement Support team can provide a listening ear and can arrange for any further information, support or resources that may be helpful to you. Sometimes other family members might benefit from the support.

This is all provided as part of Howick Funeral Home’s ongoing commitment to going the extra mile and providing you and your family with the very best of service.

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16 – September 2018 – A Name You Can Trust

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Tile Depot with tiles to suit all

B

uckland’s Beach locals, Craig and Prue Syddall, could not have foreseen when they opened their first store in Panmure 23 years ago that today they would be the proud owners of 14 stores across the country.

At the time, they did however see a place in the market for a down to earth family tile company giving good honest advice and providing quality products to kiwi families for their homes. And they couldn’t have been more right.

The family business now boasts six family members working alongside the 90-strong team at the Tile Depot.

Times have changed since the first store opened in Panmure with just one employee, Craig, who is still a valued member of the Tile Depot team today.

In those days, the range consisted of just 23 tiles, all from Italy.

The style at the time dictated that 22 of these were beige with just one grey tile.

Now the Tile Depot has over 1,000 tiles in their range with something to suit everyone.

The Syddalls say the advancements in ceramic technology and digital printing has been exciting to watch develop, with genuine stone look products, wood grain tiles and even a bit of colour splashed around the showroom.

This early connection to Italy, formed the Tile Depot brand and while the range has grown over the years to include tiles not just from Italy but from all over the

www.times.co.nz

From left to right, Prue and Craig Syddall and their son in law Damien, daughter Karen and son Mike. world, the quality of the tiles remains the same. It is important to the Syddalls that they offer great range, value and quality.

“It is very heartening to see the satisfaction and happiness that can come from good service and quality products,” says Prue Syddall.

As the only tile retailer in New Zealand to have achieved Consumer Trusted accreditation, the Tile Depot takes this responsibility seriously and are proud to wear the Consumer Trusted badge.

“With our family values and dedication

to bringing quality tiles to New Zealand homes, we were really honoured to be accredited,” says Mike Syddall, Craig and Prue’s son, and now general manager of the Tile Depot.

Taking a stroll through the Tile Depot these days, it’s easy to see how much has changed from the small 100m2 footprint of the original store.

With most of the 14 stores now sitting at over 800m2, customers will not only find great deals on an exceptional range of quality international tiles but also bathware and laminate flooring.

Photos supplied

The lifestyle environments in-store offer inspiration for your next renovation project or new home.

In-situ bathware, tiling and flooring showcases the latest designs and the knowledgeable Tile Depot staff are readily available to assist, whatever your budget or lifestyle.

Your local Tile Depot is 40M Cavendish Drive, Manukau or 1/47 Lunn Ave, Mt Wellington. Come in for a look, some inspiration and a chat to the team or visit tiledepot.co.nz

September 2018 – A Name You Can Trust – 17 KC13668

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he Bed People is 100 per cent New Zealand owned and operated by Bob and Brenda Flanagan. Started nine years ago with one Auckland store there are now nine stores in New Zealand. Auckland – Albany, Botany, Manukau, Newmarket, 277 Newmarket, Wairau Park, Westgate, Hamilton – Te Rapa, and Wellington – Lower Hutt.

The bedding and mattress retail specialists employ bedding people who are passionate about offering the very best beds and mattresses to enhance a better and healthy sleep.

The Bed People Stores offers a “no stress” and “no pressure” buying experience for customers in a relaxing and comfortable environment.

The business is about people, both staff and customers being treated to a high standard of service and advice in finding the right bed, mattress and pillow for a good night’s sleep.

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Size does matter

Is the bed big enough for you and your partner? Couples sleep better in bigger beds. Part of being comfortable in bed is making sure you have enough room to spread out.

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good standing posture – whether you’re lying on your back or side.

Choose comfort

Comfort is just as important as support in a mattress. You can have both. Support comes from the innerspring unit and the comfort level comes from the type of padding. You can choose from softer or firmer comfort layers while being sure you have good support at the same time. It all depends on your personal comfort level preference.

Be selfish

When you share your bed with a partner, you don’t want to be affected by their every turn and shift in the night. Find a bed which allows you both independence of movement so that your side of the bed doesn’t bounce and creak every time your sleeping partner moves.

Quality counts

The old rule of “you get what you pay for” applies to beds as in everything else. If you scrimp and buy a poor quality bed now, you may be paying later in terms of lost sleep. Shop for the best value and not the lowest price. You spend 26 years of your life in bed so buying the best bed you can afford is a healthy investment.

The Bed People offer 60 Day Comfort Guarantee for customers’ peace of mind. www.thebedpeople.co.nz www.times.co.nz

KC13699

Building for excellence Following on from Stonewood Homes East Aucklands success at the Registered Master Builder House of the Year awards in 2017, they have again successfully walked away with Gold awards in 2018.

The franchise took out the Gold and Top Category Award for Group Housing $450k $700k and the Gold Award for the GIB New Show Home category. These awards considered by many to be the epitome of building excellence nationwide and showcases only the best examples of quality craftsmanship and design vision. Jean Dougherty, General Manager of Stonewood Homes East and South Auckland said “we are extremely proud to have again won the coveted awards and attributed the franchises building success to a profressional team of staff and trades all striving to deliver excellence”.

The Gold and Top Category Award for Group Housing $450k - $700k was awarded for one of our client’s homes in Beachlands and has now been named a Gold Finalist in the National Awards in November. The HOY Gala is a huge event for Stonewood Homes and we could not be more proud.

GOLD RESERVE FINALIST

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2018

2018

2018

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Taking the Gold award in the GIB Showhome category, our new Pukekohe showhome harnesses the gold standard we achieve in all of our builds. Set amongst other quality Stonewood Homes in the new Ryman Estates development and designed with family in mind, the seemless flow of the floorplan encompasing outdoor living, will delight the most discerning customer. The home comes complete with 4 bedrooms, master with ensuite, open plan kitchen and family living with a separate lounge. A large scullery flows thru to both the garage and laundry in a modern living design.

Stonewood Homes is one of New Zealand’s largest group home builders, with a network of franchises proudly building homes across New Zealand. A well-established name, synonymous with quality home building, and with 30 years of unparallelled experience and expertise. Stonewood have built well over 6000 homes for kiwi families.

Showhomes

6 Lisle Farm Drive, Pukekohe Wed to Sun, 11:00am - 4:00pm

23 Kahawairahi Drive, Beachlands Wed to Sun, 11:00am - 4:00pm

Both of our award wining Showhomes are open Wednesday to Sunday 11-4 and our sales consutants have packages to suit every budget.

Contact

09 265 1280 CP2533

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September 2018 – A Name You Can Trust – 19

Is green the new gold?

T

he Kiwi fascination with property means that many of us have considered an investment property at some time or another. If you’re looking to start or grow your property portfolio, then why not consider making the most out of your existing section.

Building new can help you avoid the heat and uncertainty of auctions, LVR restrictions and expensive renovations for minimum rental dwelling standards.

With potential capital gain at handover, alongside an industry leading 10 year warranty, investing in property doesn’t come much smarter.

In a New Zealand context, infill housing is defined as the construction of an additional dwelling on an existing residential site, through a process known as subdivision.

Think putting a new house in your back garden. Because of this good use of space in an existing suburb, infill housing forms an integral part of high urban planning objectives.

Infill housing is one of many land optimisation opportunities, and like medium density it allows intensification without the negative perception of higher density apartment living. The increased population mass also makes this attractive to the development of amenity, including better public transport and shops.

At G.J. Gardner Homes we have many

options for you if you’re considering making the most out of your current section, and believe we can help you as our team are ready and primed, offering to evaluate your existing home as to its suitability for subdivision, with a no obligation Preliminary Development Appraisal of site potential.

So what are your options? With land prices through the roof it’s reassuring knowing that your current property could potentially be a goldmine.

Subdividing

By subdividing your existing section, a new house can be built. If your section meets criteria, you could choose to live in one and sell the other, or live in one and rent the other.

Or perhaps you could choose to sell them both. Either way, a brand new house in your existing area is a desirable prospect for many consumers.

Medium Density

Medium density developments allow multiple dwellings to be constructed on a single section, usually through the provision of a shared intertenancy wall, for example terraced houses.

Modern design, with better noise control and streetscape appearance often mean such developments can be extremely attractive to many Kiwis as it can easily cater for singles, couples and families. We can see popular and successful medium density examples in many New Zealand suburbs including Hobsonville Point in Auckland.

Knock Down and Remove If you love where you live but don’t love the house you live in, renovating may not be the most cost-effective way to improve your home. Replacing your old place with a brand new home could easily be a smarter investment and will

maximise the value of your location.

Modern building standards, lower maintenance and getting the home you’ve always wanted are all major benefits to building new while still retaining your post code.

So as many New Zealand cities prepare for long term population growth, why not consider your options whether it’s a new house in the backyard, a replacement of your current home or something bigger.

Contact G.J. Gardner Homes today on 09 274 2082 to discuss your indicative, no obligation Preliminary Development Appraisal and find out what options are available to you. www.gjgardner.co.nz

JU0713

20 – September 2018 – A Name You Can Trust

www.times.co.nz

Trust high in public services T

he State Services Commission has published the latest Kiwis Count report.

In the 2017 Kiwis Count report, 76 per cent of those surveyed say they are satisfied with the level of service provided by Government agencies, up from 74 per cent last year.

Kiwis Count is the only survey that measures New Zealanders’ satisfaction with 43 commonly used public services, which include registering births, using emergency services, applying for a passport, and accessing accident compensation.

New Zealanders’ experience when interacting with Government agencies is a key indicator of the trust they have in the Public Service.

Debbie Power, deputy state services commissioner, says trust in public services remains high at 79 per cent, the same as last year.

“It’s important New Zealanders have trust and confidence in the many vital services they rely on each and every day, as well as the Public Service as a whole.

So the results of this latest survey are pleasing,” said Ms Power.

Trust in public services is based on personal experience, and is measured by

asking respondents to think about their most recent interaction with the Public Service. The State Services Commission has been asking New Zealanders about their experiences and views of public services for 11 years through Kiwis Count.

The latest results also show that of the 32 services that have been measured for five years, the public has experienced a better quality of service in 20 of these.

The Kiwis Count survey report can be found on the State Services Commission website at http://ssc.govt.nz/kiwis-count.

The State Services Commission runs a nationwide survey asking New Zealanders about their experiences using public services. Headline results show that Kiwis have high trust in, and satisfaction with, their public services.

However, while results have increased steadily from 2007 to 2015, results for both trust-based on personal experience and service quality dropped slightly in 2016 and remain static for 2017. On the other hand, trust in the public sector brand increased to a new high in 2017, although it is still at a relatively low level.

Partners: David Johnson, Kevin Walker, Georgie Webber

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September 2018 – A Name You Can Trust – 21 KC13721

Catalyst Construction’s minor dwellings make an impact M

inor dwellings are increasing in popularity in Auckland, their uses many and varied.

Catalyst Construction director, Karl Braithwaite, says the demand is primarily driven by the introduction of the Auckland Unitary Plan and also the SuperCity’s extremely high cost of living.

“More and more people are investing in minor dwellings their reasons varying from the need for more space for family through to wanting to set up a retirement income stream,” Karl says.

“As Auckland is such an expensive city to live in, making use of existing extra space in the backyard can be a clever move.”

Homes of 65m2 or less can now be built as a second dwelling on many sections in Auckland and may not need resource consent. The usual council consent is still required.

Furthermore, adding a minor dwelling is often seen as an affordable means of generating added income from existing land, adding value to one’s property and as a way of creating extra space for family – teenage pad, parent accommodation – and for visitors.

Also, with the ease of access to global accommodation booking sites, such as Air BNB, short term holiday rentals are also a growing opportunity.

However, minor dwellings have been pretty poorly represented to date, Karl says.

“The ‘granny flat’ as it is more typically known, has tended to be a low quality, box-like structure which looks more like a 1980’s cabin at a holiday park than an inviting modern home. That’s why Catalyst Construction has introduced its new range of stylish architectural minor dwellings which are beautiful homes in their own right.

“We looked at what was available and it was clear that minor dwellings often went hand in hand with minor quality and style. It didn’t make sense to me that just because a house is small, it should also be of lower quality’.”

Catalyst Construction’s minor dwellings are beautiful homes in their own right, Karl explains. The five designs offer enough variety to suit a range of tastes, from the three-bedroom QUINCY through to the RICO, the smallest in the range at 61m2.

The Quincy (pictured top) has full height glazing which allows the living space to feel bigger than expected. The exterior wing walls allow for privacy and, with three bedrooms, it offers that little bit extra from a minor dwelling footprint.

The Quincy Minor Dwelling by Catalyst Construction has three bedrooms.

The Rico Minor Dwelling by Catalyst Construction is the smallest in the range at 61m2.

The Benny by Catalyst Construction features a sliding kitchen window and door.

The Rico (pictured middle) is modern, unobtrusive and big on architectural style.

Clad in powder coated metal it features two bedrooms, great storage and an open, north-facing living space.

The rest of the range doesn’t disappoint. The BENNY, the HARMON and the

DARTON each offer their own unique and modern style.

To find out more about Catalyst’s range of Minor Dwellings, go to www.catalystconstruction.co.nz or email admin@ catalystconstruction.co.nz and request an information pack.

Catalyst Construction was established in 2011 and focuses on building bespoke quality homes and renovations. Director, Karl Braithwaite is the Chairperson of the Eastern Branch of Masterbuilders and the company has achieved multiple Master Builder House of the Year Awards.

021 844 311

admin@catalystconstruction.co.nz

RESIDENTIAL: NEW HOMES & RENOVATIONS | PROJECT MANAGEMENT | LIGHT COMMERCIAL 22 – September 2018 – A Name You Can Trust

www.times.co.nz

Finesse Residential @FinesseResidential facebook.com/FinesseResidential CONNECT WITH US At Finesse we build Quality not quantity, so when it comes to building your dream home we can help you realise your vision by delivering a home that perfectly suits your family, your individual style, your budget, and your site requirements. You can bring your own plans to us, or work with our expert team of architects and interior designers to put your dreams into reality

Contact us today on 0800 18 18 11 or Visit our Showhome 44 Capriana Drive, Karaka Harbourside MEMBER

www.FinesseResidential.co.nz www.times.co.nz

Open Hours - Wednesday – Sunday 12.00pm -4.00pm

Building Fine Homes September 2018 – A Name You Can Trust – 23

Purewa’s innovations put families first

T

he country’s first Mosaic Memorial Pathway to acknowledge still born and new born babies, a redesigned and refurbished Lounge of Remembrance and a new state-of-the-art Administration Office – these are some of the exciting new developments at Purewa Cemetery and Crematorium.

The Mosaic Pathway was officially opened and dedicated in April this year by the Bishop of Auckland, the Right Reverend Ross Bay, and is the first of its type in New Zealand. The 95-metre long pathway was designed and laid by wellknown Warkworth artist Joy Bell, who spent six months personally laying each piece of mosaic tile in a blue, green and white pattern.

The pathway was specially designed to create a permanent memorial for still born and new born babies who die within the first few weeks of life. Historically parents were rarely granted any contact with their baby and society tended not to acknowledge these tragedies, but the Purewa Cemetery Trust Board believed families would appreciate such a memorial.

According to the latest figures, more than 500 babies a year in New Zealand die in these tragic circumstances. The pathway contains 92 circular spaces set into the

Artist Joy Bell putting the finishing touches to the Mosaic Pathway. mosaic tiles, which can be purchased by families from Purewa to memorialise their precious little ones.

Each family then works directly with Joy Bell to design a butterfly of their chosen style and colouring which is custom made and installed. In this way, individually

coloured and shaped mosaic butterflies will make a stunning memorial artwork for families to visit. To date five spaces have already been purchased.

Another development is the near completion of the redesign and refurbishment of the Lounge of Remembrance, where families can gather for after-funeral catering. Purewa was the first cemetery in Auckland to introduce after-funeral catering in 2003, when the Lounge was converted from the old administration building.

The renovated Lounge has a new pitched roof and additional high ceiling windows providing extra natural light and a feeling of spaciousness in a garden setting, which can comfortably accommodate up to 100 funeral guests.

Purewa’s ability to offer families full service, professional catering proved very popular, and in January 2017 a second reception lounge, the St John’s Lounge, was opened. The two lounges complement Purewa’s twin chapels allowing two funerals and catering to proceed quite separately at the same time.

In September work begins on building new administration offices on the site of the present building. Auckland’s rapidly increasing population and Purewa’s

emphasis on increasing and expanding services and facilities to offer families premium choices means the old offices are no longer fit for purpose.

To better meet the privacy needs of families, especially those coming straight from hospitals with still born or new born babies, there will be a Quiet Room, where families can sit while arrangements are being made. The new offices will also contain private interview rooms and better staff facilities.

Purewa was created in 1886, when Bishop Cowie asked the Anglican Synod in Auckland for land for a cemetery closer than the newly-opened Waikumete Cemetery in West Auckland. Following his request the St John’s trustees set aside 50 acres of the St John’s land for a cemetery and the first burial took place on January 17, 1889.

SOLUTIONS ARCHITECTURE

Support for your business

– from residential and commercial to industrial

Working with quantity surveyors, planning consultants, engineers, and even arborists, where required, all work is undertaken by a highly experienced team. From realistic budgets and closely monitoring construction to full compliance, we’ll work with you to deliver your dream home.

• Accounts and Tax Returns • Business Advisory • GST Returns • Xero

Call Mark for a consultation today.

Carol Rigby, Accountant

WE OffER:

✔ Feasibility studies ✔ Planning advice ✔ Working/contract/construction drawings ✔ Interior design consultations ✔ Tendering/contract negotiations ✔ Contract procurement and administration ✔ Design through to resource consent

10/267 Pakuranga Road, Pakuranga Phone 09 576 7472. Mobile 0274 480 317 Email mark@solutionsarchitecture.co.nz www.solutionsarchitecture.co.nz

JH14271

59 Botany Road, Howick Phone 533 0520 | Email: carol@carolrigby.co.nz

Artist Joy Bell created her own mosaic butterfly in the Mosaic Pathway.

CD1940

You do the dreaming, we’ll take care of all the details Brant –Homes Designisand Build is ahome residential builder, focusing on a boutique builder, focusing designing building quality, unique on buildingand quality, unique homes.

You homes. will haveWe theare also the exclusive builder of eHaus passive homes for the region full attention of our experienced craftsmen and the – helping redefine the way people live through healthier, Brant team every step in the process. more energy efficient homes.

Get in in touch touch today. today. Call Greg to to arrange Get Call Greg arrange a a free free consultation consultation 0800 856 856 486, 486,or or email email info@branthomes.co.nz info@branthomes.co.nz on 0800

branthomes.co.nz

KC13694

24 – September 2018 – A Name You Can Trust

www.times.co.nz

Purewa combines its rich history with the latest innovations in technology, after-funeral lounge facilities, New Zealand’s largest range of ash interment options, and its recently opened Mosaic Pathway for still born and new born babies

Purewa Cemetery and Crematorium is proud to have been an essential part of Auckland’s eastern suburbs community for nearly 130 years. With the opening of the St John’s Lounge, Purewa is the country’s first cemetery and crematorium offering families two function lounges, as well as two chapels. The St John’s Lounge offers the latest in comfort with spacious indoor-outdoor facilities, state of the art audio visual technology and underfloor heating.

Automated outdoor louvres can be opened or closed depending on the weather, allowing guests to use the outdoor deck in all weather conditions. Full service catering facilities ensure families get the function they choose. The St John’s Lounge also offers very large funeral groups a peaceful place to view the funeral, if chapel seating capacity is exceeded.

Purewa Cemetery and Crematorium offers: ● ● ● ● ● ● ● ●

Two chapels Two function lounges Full service professional catering eFuneral live streaming Burial plots Plaques and Memorials Ash urns Mosaic Pathway for still born and new born babies

● ●

●

● ●

Ceramic photo presentations Ash plots in our Columbarium/Niche Walls, Walk of Memories, Ash Lawns Granite and aggregate flower vases with inserts Genealogical research facilities 20 hectares of beautifully presented lawns and gardens

Purewa – Part of our Community since 1889 www.times.co.nz

4A Parsons Road, Meadowbank enquiries@purewa.co.nz

Phone 09 528 5599 www.purewa.co.nz September 2018 – A Name You Can Trust – 25 CD2079

Round-the-clock Trusting, caring care at East Care relationship

E

ast Care is the leading provider of urgent care services for East Auckland and has been delivering 24-hour care to the local community for just over 30 years.

East Care is owned and run by local GP’s, is committed to quality patient care and works in partnerships with the local practices, other health services and the District Health Board.

East Care has more than 40 specialists

working from our facilities which enables the eastern community to attend specialist consultations close to home.

East Care really is a one-stop-shop for your healthcare needs.

Alongside the urgent care clinic we have x-ray services, audiology, dental clinic, physiotherapists, pharmacy and a diagnostic laboratory.

And don’t forget – you do not need to make an appointment!

OPEN 24/7

Reduced after hours charges (5-11pm weekdays, 8am-11pm weekend hours and public holidays)

Reduced after hours charges applies to: ✓ Under 13’s ✓ Over 65’s ✓ Community Service Card holders ✓ High User Card holders

T

hey are friendly, caring and have been serving the community for the last 15 years.

With patient care being a priority, Kilimanjaro Dental Centre has long time patients that keep returning to the dental entre over the years, and sometimes just to have a chat with long time practitioner Anita Zaveri.

The centre also has out-of-town patients who believe it is worth going the distance for a name they can trust.

Guiding the patients to make informed decisions, the team provides a professional, yet friendly and supportive environment.

Offering a list of comprehensive dental care, the centre offers orthodontic treatment by registered specialist orthodontist Dr Prashant Zaveri who treats both adults and children. His experience in the field of orthodontics is invaluable.

They also offer the service of maxillofacial surgeon Dr Rakesh Jattan who is affiliated with Southern Cross. Known to put patients at instant ease, Dr Jattan is soon going to set up his practice (locally), adding to the convenience of having the specialist in the same area.

Another addition to the friendly team is Dr Neha K who has recently joined the practice. Having finished her Australian

registration exam last year, she is now working with Anita.

“We look after people,” says Anita.

“It’s more about making sure our patients are comfortable and well looked after.”

The clinic offers late nights and is open on Saturdays until late afternoon. It is ACC registered and is also contracting with Ministry of Health for special dental benefit to see patients under-18 for free (conditions apply).

60 Kilimanjaro Dr, Northpark, Howick, Ph 09 534 2664 Email info@kilimanjarodental.co.nz www.kilimanjarodental.co.nz

THOMPSON AUTOMOTIVE LTD

• Urgent care services on site 24 hours • No appointment necessary • Over 40 visiting specialists

✓ All Mechanical Repairs ✓ WOF ✓ Cambelts ✓ Tune Ups ✓ Lube Service ✓ Brake & Clutch Service ✓ Transmission Servicing

Phone now or call in for a free quote.

ALL WORK GUARANTEED KC13718

1/8 Ben Lomond Cres, Pakuranga

Grant Irwin

Ph 09 576 3997

Mark Varga

JH14223

260 Botany Road, Howick Phone 277 1516 www.eastcare.co.nz

YOUR COMPUTER PROBLEMS SOLVED!

MOBILE TECH SUPPORT & COMPUTER REPAIRS JE1032

26 – September 2018 – A Name You Can Trust

✔ ✔ ✔

We quote before we visit, no nasty surprises;

Skinny Geeks is an honest, reliable, and affordable solution for home users and small businesses who need help with anything and everything technological

We come to you; If we do not fix it, you do not pay.

Book online at www.skinnygeeks.co.nz 0800 101 686 www.times.co.nz

Your wellbeing is our focus

您的健康福祉是我們的首要目標 Family Medical Care Women’s & Men’s Health Accidents From left: Gigi Kwok, Dr Andrew Cho and Daniel Kim.

Holistic approach

C

rawford Specialist Centre provides a multidisciplinary holistic approach to your care in a professional and caring atmosphere. Here’s a quick introduction to the Specialist Ear Nose and Throat Team (ENT) at Crawford Specialist Centre that is second to none.

Meet Dr Andrew Cho, Otolaryngologist and ENT surgeon. Andrew will be here every second Tuesday or Thursday for consultations.

Daniel Kim, our Audiologist from Focus Hearing, provides hearing tests, diagnoses and recommends solutions best suited for your hearing needs. Daniel

is here on every Monday, Tuesday and Thursday for hearing tests and hearing aid consultations.

Gigi Kwok, our very own ENT Nurse Specialist, runs an Ear and Skin Clinic throughout the week from Mondays to Saturdays (consultation times may vary).

For your Ear, Nose and Throat needs and recommendations, please phone 538 0083 to find out how to book in with one of our Specialist within the ENT team.

Minor Surgery Occupational Health Travel Medicine Nurse-led Clinics Ear & Skin Health Visiting Specialists

Crawford Specialist Centre 12 Picton Street, Howick www.crawfordmedical.co.nz

The best legal solutions for our clients.

FOR APPOINTMENTS AND INFORMATION

09 538 0083 info@crawfordmedical.co.nz crawfordmedical.co.nz

As well as professional assistance in buying and selling properties, Galbraiths also offer a full range of legal services to clients, including commercial and civil litigation, court work, sale and purchase of businesses, franchising, family and employment law, wills and estate planning and advice regarding setting up and administering of family trusts.

Picton Street, Howick, Auckland Opposite Stockade Hill

Conveniently located with ample free client parking right outside the door.

Phone 535 4190 www.galbraiths.co.nz www.times.co.nz

JH14250

Units 1-3 Fencible Chambers Cnr Fencible Dr & Moore St, Howick Village

September 2018 – A Name You Can Trust – 27 JH14215

Having trouble with your arthritic hips or knees?

Mr Gary French, Ormiston Orthopaedics, is now an Affiliated Provider to Southern Cross Health Society.

If you are a Southern Cross member and you need surgery for a hip or knee replacement, there are significant advantages for you:

• You will get clear prices upfront • We will organise prior approval through Southern Cross for you • We will manage your claim for you • If you are on a shared cover plan we can let you know, before surgery, what your share of the costs will be

Ormiston Orthopaedics is located in the new purpose-built Ormiston Hospital, Level 1 (inside TRG), 125 Ormiston Road, Botany Junction.

It is easily accessible for those in greater Auckland, with free parking available.

To compare our prices or arrange an appointment phone 09 252 0370 or visit:

www.ormistonortho.co.nz Terms and conditions apply

For Primary Total Hip Joint Replacement and Primary Total Knee Joint Replacement

Social media

and the evolution of transparency

F

ake news. Data breaches. Privacy concerns. In our hyper-connected, hyper-complicated world, there’s always a question of whether what you see online is accurate or the whole story.

People shop and consume information with a healthy dose of scepticism, and brands are fighting an uphill battle to earn the trust – and business – of today’s consumer.

The era of distrust is driving demand for greater transparency from power players, brands included, and setting new communication standards.

To understand this evolution and the state of transparency in brand-customer relationships, Sprout Social surveyed 1000 US consumers on their transparency beliefs, expectations and desires to develop the study, From Risk to Responsibility: Social Media and the Evolution of Transparency.

The research found that 86% of respondents say transparency from businesses is more important than ever before.

Thanks to the growth of social media, brands and consumers have unprecedented access to each other. While this intimate connection fuels amazing experiences, it also puts additional responsibility on everyone involved.

Consumers’ cards are on the table – they want more transparency, now. It’s time for brands to step up to the plate and

deliver. To avoid striking out, it’s important for decision makers to know what they’re aiming for. What does transparency actually mean to the general public?

The largest number of people say transparency is when businesses are open (59%), clear (53%) and honest (49%). These guiding principles give a sense of what consumers are looking for, and they make it clear that there’s more than one way to demonstrate transparency as a business.

Although companies should leverage multiple communication channels to make good on the interest in more transparency, this study proves no channel is better suited than social media to forge real connections in authentic ways.

On an even grander scale, brands that build strong social relationships founded on transparency remain top of mind with people and boost their bottom lines.

Industry research finds nearly three quarters of consumers (73%) are willing to pay more for products that guarantee total transparency.

While brands that embody transparency on social media can reap the rewards of a stronger connection with their audience, consumers also identified the risks faced by brands that aren’t making progress in this area.

Eighty-six percent of people are likely to take their business to a competitor when there’s a lack of transparency on

vert OL 19/7/16 KC13003 11:21 AM Page 1

New Patients Welcome

Dr Richard Yu

Dr Kirsty Jenner

Dr Wee Ming Soh

Dr Yirui (Joyce) Zhang

Dr Samrata (Sam) Anand

Dr Pei Yeong

Dr Yu grew up in Botany and is a medical graduate of the University of Auckland. He enjoys all aspects of General Practice and is committed to the long term health of his patients, as well as professional development in the latest medical trends and treatments. His special interests in Dermatology and Mental Health have led to a Certificate in Dermatology (including minor surgery/procedures) and a scholarship towards postgraduate studies in Mental Health. Richard is fluent in English and Mandarin and can understand some Cantonese and French. Richard is available Mondays, Wednesday, Thursday and Friday.

Dr Jenner is from the United Kingdom, a medical graduate from the University of Southampton.

She and her husband moved to New Zealand in 2013 where she worked at Hawke’s Bay Hospital before moving to Auckland to follow a career in general practice.

Kirsty enjoys all aspects of general practice with a special interest in women’s health and mental health.

She has a particular interest in child and adolescent primary mental health. Kirsty is available all day Monday and on Wednesday and Friday afternoons.

Dr Wee Ming Soh was born in Malaysia and grew up in Singapore before doing his medical studies in London. He worked in London before moving to Auckland. He is currently working towards obtaining his Fellowship in General Practice in NZ and a diploma in Sexual and Reproductive Health. Wee Ming is passionate about general practice with a special interest in sexual and reproductive health. He is also a PrEP prescriber. While English is his first language, Wee Ming is conversant in Mandarin. Ming is available Monday, Tuesday (until 7pm), Thursday and Friday.

Joyce immigrated to NewZealand in 2002 with her husband. She was born in China where she worked as an obstetrician. Joyce completed her midwifery training at AUT and worked as an independent midwife for 5 years. In 2013 Joyce qualified as doctor in New Zealand. Joyce is now working towards her fellowship in General Practice and she has a special interest in women’s and children’s health. Joyce is fluent in English and Mandarin. Joyce is available Monday and Friday mornings & all day, Tuesday, Wednesday and Thursday.

Dr Samrata Anand grew up and had all her schooling in Howick.

She obtained a Pharmacy degree with Honours from the University of Auckland, before graduating in Medicine at the University of Queensland. Sam, as she is often known, enjoys all aspects of General Practice and is focused on delivering quality long-term outcomes for her patients. Her special interests are in Dermatology, including skin cancer and Appearance Medicine.

While Sam’s first language is English, Sam is also conversant in Hindi. Samrata is available for appointments Tuesday, Wednesday, Thursday and Friday.

Dr Pei Yeong graduated from the University of Auckland in 2006 and practised medicine in Palmerston North Hospital before deciding to follow her passion in general practice in 2011. She has worked in various rural and urban practices including Student Health before relocating to Auckland with her family. Pei enjoys all aspects of general practice with a special interest in women’s health. Pei is married to Ken and they have twin boys. She is fluent in English, and can converse in Mandarin and Cantonese. Pei is on Maternity leave until March 2019.

Six doctors with a broad range of skills in primary care plus some special interests Extended hours – 7pm finishes on Tues/Thurs – great for ferry commuters A dedicated nursing team who provide some minor surgical procedures, intravenous treatments, and cervical smears, along with chronic care management programmes and diabetes care Visiting dietitian (Alda Lee) and audiology screening (Dilworth Hearing) Strong emphasis on patient education, with timely communication of results and management plans

Phone: 534 5414 | Website: marinamedical.co.nz

For all your healthcare needs

Compass Building, The Marina, Half Moon Bay

28 – September 2018 – A Name You Can Trust

www.times.co.nz JH14171

social media (44% are very likely)—even greater motivation for brands to develop social transparency strategies now.

This is true for every industry. While healthcare and government top the list, consumers have transparency expectations no matter what they’re looking for.

With increased food allergies and general awareness about food sourcing and sustainability practices, people are hungry for greater insight into where and how their food is produced.

In order to meet – or even exceed – consumer expectations, stakeholders must understand what demonstrates transparency to their target audiences.

Consumers’ opinions on transparency are relatively black and white. The greatest number of people feel brands lack transparency when they withhold information (69%). Ignoring questions—regardless of who asks them—can be detrimental as well.

Unsurprisingly, people prefer when brands admit their mistakes and are generally forthcoming with company information. What you may not know, however, is the impact of addressing specific topics that not every brand covers by default.

For example, 46% of people want brands to be transparent about their employment practices on social media, outpacing topics like financial performance. Similarly, the same number of people (53%) want

brands to be transparent about product or service changes as well as company values, requiring more coverage than marketing or employment practices.

Content type also influences how transparently brands’ messages come across on social. For example, people think video is the most transparent content format on social, with 43% specifically naming live video as the most transparent medium.

Millennials want an inside look into companies’ values, ranking this higher than information about changes to products and services.

Respondents were clear they want to know what brands stand for. In this survey, millennials demonstrated that they’re doubling down on that desire and expecting brands to address what they stand for and who they are.

The largest group of consumers (39%) say employees are the most transparent representatives for businesses on social media, so any brand hoping to increase their employee advocacy footprint should put an emphasis on helping leaders “walk the walk” by developing a stronger executive presence on social.

Findings from this survey indicate that the harder brands work, the more they stand to earn: ■■ Consumers’ transparency expectations grow daily, and long-term relationships

inspire long-term trust. 86% of respondents believe transparency from businesses is more important than ever before. When brands are transparent and develop a history of transparency, nearly nine in 10 people are more likely to give them second chances after bad experiences and 85% are more likely to stick with them during crises.

■■ Social amplifies transparency, which can create challenges for brands—but offers even bigger rewards. 40% of people who say brand transparency is more important than ever before attribute it to social media. Heightened transparency expectations on social lead to significant benefits and risks. More than half of consumers (53%) are likely to consider brands that are transparent on social media for their next purchase. However, a lack of transparency on social leaves 86% of people likely to take their business to a competitor.

■■ Brands have plenty of room to improve their transparency efforts across social platforms. Eighty-one percent of people believe businesses have a responsibility to be transparent when posting on social media—that’s higher than the standards

Highland Park Medical Highland Park Your Health, Our Community

they set for politicians, friends/family or themselves. But only 15% of consumers believe brands are currently “very transparent” on social media.

■■ CEOs have the unique power to bolster transparency efforts on social media and bring out the best in others. One third of consumers say they would purchase more from brands whose CEOs demonstrate transparency on social. By setting an example of transparency, CEOs can lead the charge in empowering their employees to share and advocate authentically for the brand on social media.

■■ Millennials raise the bar for transparency best practices on social media. Businesses are the group millennials want to be most transparent on social, and this generation is particularly interested in hearing from both brands and CEOs about their values on the channel. The result goes beyond brand loyalty and consideration – CEO transparency impacts millennials’ choice of employers as well. More than one in five millennials say a CEO’s transparency on social media would encourage them to consider a career with that employer in the future.

Medical

Your Health, Our Community

Dr Brett Hyland

Dr Jacqui Cleland

Dr John Manning

Dr Jennifer Fulke

Dr Tony Chang

Dr Sherine Tobias

Your health and our community are the top priority for the team at Highland Park Medical

New Patients Welcome - Phone 535 8095 for an appointment

We are here to provide for all your family healthcare needs. We have 7 family doctors, as well as audiology, and psychology services. We take an integrated view of your health care from the common to the most complex medical needs, ensuring you receive and access the best health care services available for you. Great central location by the Highland Park Shopping Centre, there is flat easy access, and ample parking right outside the medical centre.

Languages spoken by GPs – English, Mandarin, Taiwanese, Malayalam (South Indian)

General and family medicine • Family planning • Minor surgery Travel Health and immunisation • House calls

Highland Park Medical Your Health, Our Community

Jocelyn Meynell, Nurse Practitioner

Nurses at Highland Park Medical – from left: Maureen, Charlotte, Phillips and Laura.

Highland Park Medical. 14 Highland Park Drive

New Patients Welcome -Ph:Phone 535 8095 for an appointment (09) 535 8095 for an appointment | email: medical@highlandpark.co.nz Free Doctor’s visits for children highlandpark.co.nz

HighlandParkMedical

*Zero fees scheme applies to a standard daytime visit to a GP or nurse. The patient must be an enrolled patient at Highland Park Medical and be under 13 years of age.

www.times.co.nz New Patients Welcome - Phone 535 8095 for an appointment

KC13673

under 13 years*

Open Monday to Friday 8.30am-5pm | late night Thursday to 8pm

September 2018 – A Name You Can Trust – 29

DRIVING INTO YOUR NEIGHBOURHOOD.

BRINGING THE BEST OF BMW TO BOTANY. Auckland City BMW are thrilled to announce the opening of our new dealership in the first half of 2019. This new state-of-the-art facility will change the car buying experience and be built to the latest BMW Group Future Retail showroom standards.

We pride ourselves in excellent customer service, and we are proud to announce that the Auckland City BMW dealership team recently accepted national awards for achieving the highest level of customer service within vehicle sales and aftersales criteria.

The BMW brand stands for quality, style and innovation and our new dealership will epitomise this. Customers will be able to immerse themselves in a fully automated and digital experience with the latest point-of-sale offerings and digitalised virtual configurators.

And with our experienced team behind the new East Auckland dealership, plus the ability to provide an even more personalised local service, we are set to achieve similar accolades.

We’ll also have our BMW Product Geniuses on hand to answer all your questions and make the most of BMW’s intelligent features. Plus with a luxury of space to view the entire model range, visualising yourself in your new BMW will be easy.

The dealership will be located on Te Irirangi Drive near the corner of Accent Drive and construction is scheduled to begin in the coming months.

We look forward to seeing you there, however in the meantime please visit the team at Auckland City BMW in Newmarket.

Auckland City BMW 7-15 Great South Road, Newmarket. (09) 524 3300. www.aucklandcitybmw.com 30 – September 2018 – A Name You Can Trust

www.times.co.nz KC13609

Bringing best of BMW to Botany

C

onstruction is underway and Botany is set to welcome its first ever BMW Dealership and Mini Garage next year. The new dealerships will be the East Auckland branches of Auckland City BMW and Newmarket MINI Garage.

By June, the new state-of-the art facility will open its doors to the public.

BMW’s new East Auckland branch will epitomise quality, style and innovation, in keeping with everything the BMW brand stands for.

BMW Dealer Principal, Ian Gibson, says the new Dealership is not only going to have a cutting edge building design, but will also have all the latest technology, offering customers a one stop shopping experience.

Customers will be able to immerse themselves in a fully automated and digital experience with the latest point of sale offerings and digitalised virtual configurators. “At the new dealership we are going to have the new, BMW, MINI and premium selection offerings, and we are also going to have a service department with an on-site body shop,” he says.

There will be plenty of space to view the entire model range in the big open plan dealership making it even easier to visualising yourself in your new BMW or MINI. And if you have any questions, the BMW and MINI Product Geniuses will be on hand to ensure you know how to make

www.times.co.nz

the most of the latest intelligent features.

Mr Gibson has made sure that the BMW and MINI team are diverse and multicultural ensuring customers from all walks of life feel at home. “We have just employed a new sales manager, Eric Zhang. Mr Zhang is BMW’s only Mandarin speaking sales manager and says he and his team use their diversity and experience to offer unprecedented service to customers from all cultural backgrounds. Both BMW and MINI offer Mandarin speaking sales and service staff.

Auckland City BMW prides itself on excellent customer service and the Botany dealership will be no exception, with support and guidance from the experienced team at Auckland City BMW, the Botany team are committed to providing an even more personalised local service.

The dealership will be located on Te Irirangi Drive near the corner of Accent Drive and construction is underway. This means that if you live in East Auckland and buy your new vehicle from Auckland City BMW or MINI Garage today you can have your new vehicle serviced close to home next year.

Eric Zhang, New Vehicle Manager Ph 021 952 131 Auckland City BMW, 7-15 Great South Road, Newmarket, Auckland 1149 www.aklcitybmw.com

BMW sales manager at Auckland City BMW Eric Zhang, welcomes the arrival BMW to Botany.

September 2018 – A Name You Can Trust – 31

THE WIDEST RANGE OF SUV’S IN NZ! 2017 MITSUBISHI ASX XLS 2.0 SUV

BRAND NEW JEEP RENEGADE LONGITUDE

• One of our best selling models ever

• Exceptional economy, 7.6l/100kms*

• Premium quality mid-sized SUV

• Incredibly popular 5 door SUV

• 18" factory alloy wheels

• Mid-sized 2 litre SUV, 6 speed sport auto

• Seven airbags, touch screen connectivity

• Powerful 104 kW multi-air turbo engine

• Highest possible 5 Star ANCAP safety rating

• Top quality Japanese assembled car

• Made in Italy

• All trade-ins are welcome. Top prices paid

SCOOP PURCHASE FROM

$22,800

NOW

$29,990

$99

PER WEEK

Low kilometres

Pay just $10,000 deposit which can include your trade in then just $80 per week for 60 months and the car is all yours. Offer available until 30th September 2018 or while stocks last. Finance offer are based on $99.00 Deposit, $99.00 a week, over 60 months and a $6,400 balloon payment at end of the term.

Payments include a loan DOC fee & PPSR fee of $479. Finance rate is 10.95%. Total cost of transaction for the ASX is $31,756.68. Normal lending criteria apply.

THE NEW 2019 KIA SPORTAGE LX URBAN

2019 MODEL

• Very latest 2019 Facelift launched August 2018 • New 17” Machine Face Alloy wheels • Forward Collision Avoidance • Lane Keep Assist

• Lane Departure Warning • Improved OEM” Audio with Apple CarPlay and Android Auto • Rain sensor wipers • Climate Control A/S • Upgraded steering wheel

JUST

$29,990

$98

PER WEEK

OB3516

+ORC

Trade in your existing late model used Sportage to receive top dollars

The Kia Scheduled Service Plan runs for the first 3 years from the date of registration or up to 45,000km (whichever is reached first). The Kia 5-year warranty programme runs for 5 years or up to 100,000km (whichever is reached first). ORC’s are On Road Costs of $1,250 and include new car registration, 12 months registration, 3 years WOF’s, full tank of fuel and Initial PDI Service & Groom.

Finance offers are based on $8,000 deposit, weekly payments at shown over 59 months with a 25% balloon payment at the end of the term. Payments include a loan doc fee and PPSR fee of $479. The finance rate is 12.95%. Total cost of transaction is calculated by the deposit, multiplying the weekly payments by 259 and adding in the 25% balloon payment.

32 – September 2018 – A Name You Can Trust

• Outstanding economy - 5.9 l / 100 km* • Touchscreen connectivity, reverse camera, Factory warranty 3 years / 100,000 kms**

$92

PER WEEK

+ORC

Ex-National Fleet

INCL GST DRIVEAWAY

• 6 speed TCT automatic transmission

SAVE $3,000

Finance example: Pay $10,000 deposit (which could be your trade-in) and then just $92 per week for 60 months and the Jeep is all yours. Other terms including No Deposit available.

Terms and Conditions: *Economy given is the combined urban cycle figure that we are required to give by law. It is for comparison purposes only and the actual figure achieved will vary depending on conditions and driving style. ** Warranty provided by Jeep and can be redeemed throughout NZ at the Jeep network. Servicing conditions apply. Offer available until 30th September 2018 or while existing stocks last. ORC is On Road Costs of $1,250 and includes new car registration, 1 years licencing, 3 years WOF’s and a full tank of fuel. Weekly payments of $92 per week are based on $10,000 deposit, payments over 59 months and a final balloon payment of $5,998 at the end of the term. Finance rate is 12.95%. Payments include loan doc fee and PPSR fee of $474.35. Total cost of transaction is $39,759.66. Normal lending criteria applies.

2017 MITSUBISHI PAJERO SPORT VRX 7 SEAT • Very latest large 7 seat luxury model SUV

• Heated leather seats, keyless operation etc

• Powerful common rail turbo diesel engine

• 18” factory Alloy Wheels. 7 Seats, ISOFIX

• 8 speed automatic with sport paddle shift

• Apple Car Play or Android Auto, touch screen

• 3 tonne towing capacity, full chassis

• All trade-Ins are welcome. Top prices paid

• Highest possible 5 star ANCAP safety rating

• Five year new vehicle warranty

SCOOP PURCHASE FROM

$44,800 INCL GST

$149

PER WEEK

Low kilometres Ex-National Fleet

Pay just $10,000 deposit which can include your trade in then just $198 per week for 60 months and the car is all yours. Terms & Conditions: Offer available until 30th September 2018 or while stocks last.

Finance offer are based on $10,000 Deposit, $149.00 a week, over 60 months and a $11,450 balloon payment at end of the term. Payments include a loan DOC fee & PPSR fee of $479. Finance rate is 10.95%. Total cost of transaction for the Pajero is $59,906.32. Normal lending criteria apply.

350 Te Irirangi Drive, Botany | Ph (09) 887 1849

www.times.co.nz

A complete car dealership representing multiple brands A

ndrew Simms Botany has been a member of the East Auckland community since 2013 and looks forward to celebrating their five year anniversary in November.

Having been one of the first franchised dealers in east Auckland, the reception from the local community has been fantastic.

According to Dealer Principal Matthew Wales it was a bold move to open a Greenfields dealership in the old Panasonic headquarters in 2013, “But we were confident that with the partnerships we had with the vehicle manufacturers and a landlord with the vision to convert the building into a showroom, we could create a vibrant inviting dealership in an area that was poorly represented by vehicle manufactures.

“We can see that with the new dealerships that have opened in the area recently or are presently being built next to our site that this was the right move,” he says.

Andrew Simms Botany is privately owned by local owners with shareholder and Dealer Principal Matthew Wales who grew up in Half Moon Bay and attended Pakuranga College. After moving out of the area to attend university, Matthew is now living in Howick and has a real affiliation with the area.

Andrew Simms Botany has over 60 team members with a majority of them living in the Howick, Pakuranga, Botany and Ormiston areas.

Dealer Principal Matthew Wales puts the success of Andrew Simms Botany down to a number of factors including the fantastic partnerships in the area they

www.times.co.nz

have managed to forge with locally owned businesses and community organisations they have supported that include the Life Education Trust and Botany Crime Watch.

He says, “It is outstanding to see our local customers in the dealership either for service or to replace their car. Our team has formed some amazing relationships with our customer base and we have found the local community very welcoming and are glad to have become a trusted brand in the area.”

Andrew Simms Botany represents a range of brands from their location at 350 Te Arrange Drive and most recently have added Mitsubishi to their stable.

Mitsubishi has a substantial range of passenger cars, SUV’s and commercial vehicles which are well suited to the local market.

Andrew Simms has represented Mitsubishi in Newmarket since 2006 so they have some considerable understanding of the product.

Mitsubishi offers up to a 10-year warranty on all of their products and with their attractive offers in the marketplace, it is clear to see why they are one of New Zealand’s fastest growing automotive brands.

Andrew Simms Botany opened with Kia as one of their mainstream foundation brands.

Kia has had fantastic acceptance in east Auckland and in just their first year of operation Andrew Simms Botany were the largest Kia Dealer in New Zealand.

The Kia product range is extensive from small cars to SUV’s, large sedans and plug-in Electric Hybrid vehicles.

Having topped the JD Power survey for reliability multiple times, Kia offers outstanding value, quality, specification and reliability. This is certainly a brand to look at if you are in the market for a new vehicle.

The Iconic American 4x4 brand Jeep was also a foundation brand for Andrew Simms Botany. With over 75 years of heritage Jeep is an iconic authentic SUV brand.

Priced from just $29,990 the Jeeps aggressive styling and legendary off -road capabilities represents outstanding value.

Alongside the new vehicle operation, Andrew Simms Botany operates a substantial pre-owned operation from the 3500sqm warehouse at the rear end of the facility.

According to Chris Bartlett, the used vehicle clearance centre sales manager, the facility is a great opportunity to browse through a substantial range of vehicles undercover, with over 80 well priced cars in stock from $5000-$100,000 at any time.

“We are well worth a visit if you are in the market for a pre-owned vehicle,”

he says. “All of our used vehicles have a 100-point inspection and service and come with a minimum six month warranty alongside two-years roadside assistance to give you piece of mind motoring.”

Andrew Simms Botany operates a substantial workshop with over 16 factory trained technicians to ensure your motor vehicle operates smoothly.

With all of the latest diagnostic and service tools from all manufactures you can be assured that your car is in the best hands.

With an inviting customer lounge with cold drinks, Nespresso coffee and Wi-fi they can accommodate servicing while you wait or offer a courtesy shuttle and loan vehicles if required. The service and parts team have over $250,000 of parts in stock to support all of the vehicles we sell.

Andrew Simms Botany are a complete car dealership representing multiple brands with sales, service, parts and finance all conveniently located at 350 Te Irirangi Drive. If you haven’t already visited them, do drop in and meet Matthew and the team.

September 2018 – A Name You Can Trust – 33

Leaders in the field

NO

Spraying

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Specialists in Paintless Dent Removal Ph Dale Williams on 027 554 6477 BEFORE

AFTER

Dent Devils East Auckland 0800 00 3368 Call prompt ‘East Auckland’ dale@dentdevils.co.nz | www.dentdevils.co.nz JH14210

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Phone 535 4231.

209 Moore St, Howick.

rom the vintage cars to the newest ones on the road, Howick Auto Electrical has repaired thousands of cars for satisfied customers in east Auckland and beyond.

Regardless of the make or model— be it Japanese, European or Australian, the independent workshop on Moore street has earned a sterling reputation for diagnosing and repairing any fault, using modern technology and tools.

Established for nearly 50 years, Howick Auto is one of Howick’s best kept secrets.

This modern and technically equipped service centre has over the years built its name and reputation on high quality service and customer satisfaction.

In the picture is the oldest model of the Volkswagon parked right beside a full electric car, both of which Howick Auto has serviced. As technology has evolved, they have continued to be leaders in the field.

Manager, Dion Lowe, has been with the business for more than 20 years, heads a team of six. He is leading their initiative of offering the very latest in cutting-edge technology in diagnostic and scanning tools for auto electrical issues.

He is fully committed to providing the best service possible and has on-going training to keep ahead of the times.

“The business has been here for nearly 50 years, but we keep right up-to-date and it is now a one-stop-shop for your mechanical diagnostics and repairs, car air-conditioning, warrants and marine

From the oldest vehicle to new – Howick Auto provides cutting-edge technology. requirements,” he says.

“I have attended a full electric vehicle course, and we have recently installed the very latest in scanning tools. We invest a lot of money and energy to keep up with technology,” Dion explains.

Howick Auto Centre & Electrical is wellknown for their professional approach as well as technical expertise, reliability and quality service in all facets of the marine electrical industry. Their work covers from trailer boats through to luxury launches and yachts.

The company is also the biggest battery

supplier in the Eastern suburbs with the most comprehensive range and specialising in Yuasa Batteries.

All staff members are warm and welcoming. You pick that up from your first phone call of enquiry to their vivacious receptionist, Tammy Leher.

Check out their website or visit Howick Auto Centre & Electrical on Facebook.

Howick Auto Electrical, 153 Moore St, Howick. Ph 534 6501. Hours: Mon-Fri 8am-5pm, Sat 9am-12noon www.howickauto.co.nz

OFFERING: • Mechanical – servicing, auto repairs, WOF, mobile breakdownm cambelts, brakes

Electrical • Mechanical • Air Con • Marine Established for nearly 50 years, Howick Auto is one of Howick’s best kept secrets. This modern and technically equipped service centre has, over the years, built its name and reputation on high quality service and customer satisfaction. We offer qualified mechanics and auto electricians in your one-stop repair workshop.

• Electronic Vehicle Diagnostics – latest diagnostic scan tools with cutting edge technology, all electronic repairs, purpose-built diagnostic centre • Auto Electrical – electric windows, wipers, keyless entry, alarms, marine electrical, radios, accessories • Air Conditioning • Warrants • Battery Testing & Fitting – best range of batteries in the area

153 Moore Street, Howick • Phone 09 534 6501 Hours: Mon-Fri 8am-5pm, Sat 9am-12noon www.howickauto.co.nz 34 – September 2018 – A Name You Can Trust

Howick Auto Centre & Electrical JH14246

www.times.co.nz

The Big Fish – prized local catch

T

he Big Fish have been in business for more than 20 years. It was started by owner, Phil Appleyard, (a Buckland’s Beach resident) and the large well-stocked shop has built up a solid reputation for its comprehensive range of top stock – and its affordable prices.

Phil has been in the industry for around 40 years, starting off in commercial and now recreational fishing. His dedication to recreational fishing has now evolved into him being the President of the New Zealand Sport Fishing Council.

The Big Fish is well-known for having key local fishing knowledge, with all staff being keen anglers. “We offer a wide range of baits, professional reel and rod repairs as well as a huge range of tackle for all types of fishing,” explains Natalie Taumaarua, who has worked at the shop for the past two years and goes fishing whenever she can.

“We’re all into fishing at The Big Fish – each of us has a favourite method, including soft baiting, slow jigging or bait fishing, so that helps us give customers great tips.”

Natalie is the buyer for the shop and is also an expert rod-builder. She can build a rod from scratch and also does repair work for customers.

Paul Emerson is in charge of the reel repairs, which is done in store. Paul has joined the Big Fish team this year, but has been in the industry for just over 15 years.

He brings with him a wealth of knowledge

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The Big Fish team – Phil, Tegan and Paul. on fishing gear, reel and rod repairs, as well as years of experience fishing for snapper, kingfish, marlin and much more.

Yet another new addition to the team is Tegan Goldsmith who has already proven to be a talented rod repairer with a fantastic creative flare. She is also mad keen on fishing and more often than not, out fishes all those around her!

The Big Fish has a fishing club, which was launched about the time it started and now has about 250 members. The club, which meets monthly and also organises competitions and other events, is affiliated to the New Zealand Sport Fishing Council.

New members are always welcomed along to share fishing information, know-how

and possible stories about the “one that got away.”

Some impressive fish specimens, who obviously didn’t get away, have been moulded into very impressive fibreglass moulds to decorate the shop. There’s also a photo-board with an impressive line-up of photographs of fishing success stories.

The fishing side of the shop covers a huge range of equipment. This year sees them stocking a new and exciting range of New Zealand made Kilwell rods, which are ( of course) of the highest quality. The Big Fish is also expanding its game fishing range, in rods, reels and game lures.

They stock a selection of smokers, ICEY TEK chilly bins, charts, buoyancy aids

(lifejackets) clothing and much more.

Within the same building is the dive section, which is also now owned by Phil Appleyard. Phil and Paul are fully licenced dive bottle fillers, both have a boat load of knowledge for where to get a feed of scallops and crayfish.

“We supply everything you could possibly need for snorkelling, diving or spear-fishing. It’s a very nice and friendly local business with a real variety of stock and good prices. Anything we don’t have, we can usually have it in store within a day if needed,” Phil says. “We are also the only tank testing station in the community and can guarantee a 12 hour turn around time.

The Big Fish team report that recent catches of southern Bluefin tuna by local game fishermen are the best they have encountered in eight years.

Snapper fishing is also very good at the moment with the water temp still above average for this time of year. They are now in feeding mode, so it’s a great time of the year to go out and catch some fresh fish for the family.

Fishing is becoming very familyoriented with many of the regular customers at The Big Fish now introducing their children to the pleasure of hours of fishing off their boats or wharves.

The Big Fish 141 Cascades Road, Pakuranga Phone 09 576 2764 www.thebigfish.co.nz

September 2018 – A Name You Can Trust – 35 KC13637

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September 2018 – A Name You Can Trust – 37

Automotive excellence in gear

I

nnovation and technology are the keys to the successful ignition of a wellestablished elite automotive repairer.

East Tamaki’s Auto-Mobile Mechanics is a member of the international Bosch Car Service Network, ensuring support and access to the world’s best diagnostic tools and resources used in more than 60 countries.

With the majority of European vehicle internal parts and systems manufactured

by German multinational, Bosch, when a problem occurs, Auto-Mobile Mechanics can head straight to the source.

Owner Peter Morrow says being part of the network has enabled the team to deliver a more technologically accurate, efficient experience that is particularly beneficial for owners of European vehicles.

“Bosch technology is used widely for essential vehicle functions such as fuel injection, ABS, traction control and many more. As a result we know the systems inside and out and work closely with technicians around the globe to get to the bottom of the problem.”

Established since 1989 in the eastern suburbs, Auto-Mobile Mechanics has gained the trust of locals, thanks to an unwavering dedication to excellence in European car servicing, repairs and diagnostics.

Peter and his team are fully trained and well-acquainted with Bosch systems as well as up to date with the latest diagnostics equipment. And because everything is

Peter Morrow, centre, with his team Adam Norton-Taylor, left, and Jordan Morrow. done by the book, the team’s invaluable experience has resulted in hundreds of satisfied clients who return time and again for a service they know and trust.

What’s more, Peter and his team tackle problems head-on and pride themselves on finding solutions no one else can.

A family-oriented business, AutoMobile Mechanics strives to offer a service that prioritises safety above all.

“As a father of three, I know how important it is to keep families safe on the road

Your local Volkswagen Your local Volkswagen Specialists Specialists for East Auckland

for East Auckland

and that’s why we have a responsibility to ensure the cars people travel in are in optimum condition,” says Peter.

Ultimately Auto-Mobile Mechanics’s competitive pricing is one of the biggest draw cards.

“We’re all about offering a five-star service but at an affordable price. Our mission statement is ‘excellence in service and quality in repairs’. Also, when we service your new vehicle, your manufacturer’s warranty is safe with us,” says Peter.

Times photo Wayne Martin

All workmanship comes fully guaranteed for even greater peace of mind.

Courtesy cars are available and local customers enjoy a free pick-up and delivery service. For the keys to a smooth running vehicle and no hassles repair experience, speak to the automotive experts.

Auto-Mobile Mechanics 30D Kerwyn Ave, East Tamaki.

Phone 273 5020. www.auto-mobile.co.nz

Servicing&&WoF WoF Servicing Warranty and general repairs Warranty and general repairs Genuine parts & accessories Genuine parts & accessories Factory-trained technicians Factory-trained technicians Courtesy vehicles & drop-off service Courtesy vehicles & drop-off service

38 – September 2018 – A Name You Can Trust www.times.co.nz Trust www.times.co.nz

13 Nandina Avenue, East Tamaki

13 Nandina Avenue, East Tamaki

Tel: 09 265 0336

Tel: 09 265 0336

info@giltrapbotany.co.nz

info@giltrapbotany.co.nz

www.giltrapvolkswagen.co.nz

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A Name You Can Trust AERIALS

APPLIANCE REPAIRS

APPLIANCE REPAIRS

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electrical

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Ph 535 6950, 021 0333 149 www.marksappliancerepairs.co.nz

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Call Blair on 021 415 994 for drainage repairs and maintenance. Leaking basement solutions, surface water, blocked drains, cesspit cleaning.

Phone 0800 266 349 | 021 148 7351 james@jamesit.co.nz www.jamesit.co.nz

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Phone Vince on 021 415 436 for all concreting needs including driveways, patios, small or large slabs. Plain, coloured and imprinted.

Contact Steve 021 949 168 or 09 532 9842 www.bbe.co.nz

Enquiries: admin@procon.kiwi

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24 hour Emergency Service NZ Registered No job too big or too small

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Master Builders Local Kiwi Firm Transparent Build Process

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Bathroom and Kitchen Specialists

 Bathroom & kitchen alterations  HWC installation & repairs  Watermain problems/Burst Pipes  Shower mixer/Toilet replacement repairs  Vanity, Basin installation  Connecting dishwashers, ice fridges, etc.  Replacing Faulty & Leaking Valves Taps etc No job too small – Discount for Gold Card Holders Phone 527 3053 or 268 1007 Terry 0272 922 708 or Alywn 0274 743 505 E: captaincook@xtra.co.nz - www.bradshawplumbing.co.nz

Simple and effective pest control Ants – Bed-bugs – Borers Cockroaches – Fleas – Flies – Rodents Spiders – Wasps

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Ph Susan Doig 536 4220, ph/txt 0274 519 285 breastcare.essentials@gmail.com • www.breastcareessentials.co.nz

Second Hand furniture and Household donations are gratefully accepted

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Breast Care Bras, Prostheses and Swimwear from the Anita, Amoena and Trulife ranges designed with comfort in mind.

Our private Boutique fitting rooms based in Epsom and Manukau have easy access and parking. Fittings by appointment. Mobile home fittings on request.

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For all your tiling needs New home - bathroom - kitchen renovations - patios swimming pools - indoor/outdoor areas - stonelaying plus waterproofing and underfloor heating services Trained and registered members of NZQA and Building & Construction Industry Training Organisation All work is covered by their warranties

Ph Tony 0800 130 732 or a/hrs 09 533 5566 tonythetiler@xtra.co.nz - www.a1surfacetiling.co.nz

Nail Cutting | Corns and Callus Cracked Heels | Foot Pain Ph: (09) 620 7726 or 021 191 2304 Email: solepurposepodiatry@outlook.com

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Your local exterior

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Shaping - Reducing - Thinning Chipped onsite - Full Removal

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Professional Podiatry care to those wishing to be treated in the comfort of their own home.

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work place entertainment COMPUTER SERVICESrequirements or a free quote, please call now!

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Servicing all major brands of Whiteware appliances

reception problems 0800-YOURTV (968788) OR 027 507 8680 • Phone jacks installation www.horizonaerials.co.nz • Smart TVs wall mounting up CD253531 to 65”

• Home and Business Users • Data Recovery • MAC Repair • Onsite Computer Repair • Screen Replacement • Computer Virus Removal • Hardware and Software Upgrades

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“We are here when you need us the most” Opening hours Monday-Friday 6pm-8am the following morning, Saturday midday right through till 8am Monday morning Public holidays open 24 hrs We are a full service emergency animal care hospital available to help in all after hours veterinary situations.

15 Jack Conway Ave, Manukau. Ph 277 8383 www.nightvet.co.nz

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September 2018 – A Name You Can Trust – 39

Beachlands House & Land Packages available from $1,100,000.00 Stonewood Homes East & South Auckland is

proud to announce our success in the recent 2018 House of the Year awards!

Our franchise took out the Gold and Top Category Award for Group Housing $450K - $700K and the Gold Award for the Gib New Show Home category.

We would love to see you at our award-winning

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For more information on how easy it is to build with

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Call Lance Howan or Richard Peach today on 09 265 1280

40 – September 2018 – A Name You Can Trust

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