One issue 27 june 2018

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ISSUE 27 : JUNE 2018

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The voice of the Aspire Team - Bringing our community together

WHAT’S INSIDE

TEAM SPIRIT REACHES

ASPIRE PLAYERS OF THE MONTH

May ‘18

See page 23 for more on the winners.

READ MORE INSIDE >>>>

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Fever Pitch

WITH THE 2018 WORLD CUP IN FULL SWING AND THE NATION GRIPPED BY THE BALTICS, ASPIRE MEMBERS FROM ALL OVER LONDON GATHERED IN ANTICIPATION FOR THE SUMMER’S MOST BEAUTIFUL GAME, THE ASPIRE DERBY II.

aspire aspire one team

one vision

one team

one vision

ONE MESSAGE FROM

The Steering Committee

Aspire wouldn’t be possible, without you!

THIS SUMMER IS A VERY EXCITING TIME FOR ASPIRE. AS IF THE RUSSIA 2018 WORLD CUP ISN’T ENOUGH FOR THINGS TO BE BUSIER THAN USUAL IN THE WORKPLACE, THE ASPIRE CALENDAR IS ALSO PACKED WITH EVENTS ACROSS THE WARMER MONTHS. We’ve had some true legends of the game at the Aspire Derby II showing that you don’t need to go to Russia to see world-class team spirit.

The eWorld Cup tournament is now in full swing with the eagerly anticipated Aspire eWorld Cup Finals Night fast approaching, plus there’s a unique piece of F1 history parked at 60 Ludgate Hill. Then as if all this isn’t enough, Aspire’s intrepid adventurers for the Peak District Challenge 2018 have now been confirmed.

The Three Peaks Challenge 2017 was an excellent example of Aspire’s TogetherAsOne spirit.

At the heart of all these events is the same teamwork, dedication and spirit that has made Aspire the success it is today. We would like to thank the very special individuals who work tirelessly from behind the scenes, asking for no special recognition to make the necessary preparations. You know who you are!

As we continue to challenge ourselves, we are reminded of how lucky we are to have so many dedicated individuals within the Aspire team.

Without your continued efforts and dedication, most of the things happening this summer simply wouldn’t be possible.

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WE’RE ALL ABOUT YOU NO.10’S CHARITY OF THE YEAR 2018 ON MONDAY 11TH JUNE, A SELECTION OF ASPIRE’S LUCKY MEMBERS APPEARED ON THE DOORSTEP OF THE PM, AFTER BEING INVITED TO ONE OF THE MOST FAMOUS ADDRESSES IN THE COUNTRY. David Wickens (Landsec), Amanda Heppelthwaite (NJC), Lawrence Merry (Ultimate Security), David Sayers (NG Bailey) and Barbara Rigano (Office Concierge) joined The Honeypot Children’s Charity for a unique day of celebration.

Honeypot had been chosen by No. 10 Downing Street staff as their Charity of the Year 2018. This event was organised in recognition of everything Aspire and the Honeypot supporters have done to make the charity the success it is today. A drinks reception was hosted for everyone involved, with several speeches made to mark the event.

Honeypot Children’s Charity works to enhance the lives of vulnerable children and

Carer and Honeypot graduate Bethannie young carers aged 5-12, by providing respite breaks and York said ‘with this 10 Downing Street on-going outreach support. We give young carers a partnership, just think how many break fromyoung demanding and stressful responsibilities at carers like me Honeypot will be able home and provide a safe, nurturing environment where to help to give a brighter future.’ children at risk can develop their full potential.

The fundamental belief of The Honeypot Charity is that every person should get the most out of their childhood. Thanks to the continued hard work of their staff and the contributions from the whole Aspire team, they are now closer to achieving their goal than ever before.

Our

Play Bus visits children in their

own communities; providing them with a safe place to make new friends, try new activities and enjoy being a child. We visit each Honeypot child three times a year.

Congratulations to them and to Honeypot House is set in 7 acres everyone who has helped to provide of cause. land in the New Forest. We welcome support for this great

12 children each weekend for a respite break, where they can enjoy swimming, exploring, and playing.

We need to raise around £1 million every year.

Each year, we help over 2000 children

HONEYPOT need to raise around £1 million every year.

Each year, they help over 2000 children REG NO: 1011672

WE’RE ASPIRING TO HELP YOUNG CARERS Changes in society have resulted in a Honeypot offers ways to give these young carers - 12, by providing respitebreak breaksaway and from looking after others huge number of young people having a welcome on going outreach support.

We give young carers a to take on the role of carer for someone and instead looks after the carer. It allows each break from demanding responsibilities near and dear to them.

This couldand be astressfulyoung carer theatopportunity, for a while, to home and provide a safe, nurturing environment wherein their own right. younger relative or it could be a parent simply be a child children at risk can develop their full potential. or older relative.

Honeypot brings a ray of light to 2,000 young Very often this dedication goes carers and to do this it needs to raise about £1 unrecognised outside the home and million each year. We are sure that the generous visits childrenwill in their too often it is carried out in difficultOur Play Bus members of Aspire wholeheartedly support own communities; providing them with a can to help this circumstances, without funding and Landsec in whatever way they safe place to make new friends, try new with little support for the carer. very worthwhile cause.

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activities and enjoy being a child. We visit each Honeypot child three times a year.

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www.honeypot.org.uk 3

WE’RE ALL ABOUT YOU

The Aspire Derby II THIS SUMMERS BIGGEST GRUDGE MATCH ON WED 13TH JUNE 2018, THE ASPIRE ALL STARS FC PREPARED TO TAKE ON THE ASPIRE LEGENDS XI AS THEY LOOKED TO AVENGE LAST YEARS 6-4 DEFEAT. ASPIRE MEMBERS FROM ACROSS THE CITY JOINED IN SUPPORT AND AS THE CROWD GATHERED, THE TWO TEAMS LOOKED FOR THE ASSISTANCE OF THEIR ESSENTIAL 12TH MAN!

Aspire All Stars FC Elliot Taylor Glenn Darlison Dan Shannon Ionut Cislariu Alcantra Costa Jason Edwards (C) Charles Walden Santos Huender Kevin Wilson Marcus Henry David Silva Carlos Villavicencio Costa Mendes Correia Ben Swinbourne

Jaguar NG Bailey NG Bailey NJC NJC NJC NJC NJC NJC NJC NJC NJC NJC Principle

Aspire Legends XI Solomon Jackson Uriah Higgins Ben Thomson David Payne David Wickens (C) Jordon Joseph James Carragher Owen Warwick Joe Thomson Colin Harvey Adam Donoghue Jack Coley Russell Southern George Doarado Tom Lloyd

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Bywaters Landsec Landsec Landsec Landsec Landsec Landsec Landsec Landsec NG Bailey NG Bailey NG Bailey NJC NJC Principle

Only the game’s true greats get to wear the famous number 10 shirt. Messi, Zidane, Ronaldinho and Russel Southern from NJC.

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here was no better way to kick off the World Cup season than with the second ever Aspire Derby match. The Aspire All Stars FC and the Aspire Legends XI met at the City of London Academy in Bermondsey for one of this years most anticipated Aspire events so far.

Both teams looked the part as they took to the pitch in their traditional Aspire kits, with the All Stars in white and the Legends in dark blue. With 30 footy mad members up for the event, both teams knew squad rotation would be key with several members swapping in and out to ensure an even balance of play. A good sized crowd of Aspire spectators had assembled from Landsec sites all over London, with enough fans to stretch across the whole length of the pitch.

The game officially kicked off at 6.30pm as scheduled, with both teams showing plenty of passion from the first whistle.

With valuable ‘bragging rights’ up for grabs it was clear in the first few minutes that there was everything to play for, with the ball frantically zipping back-and-forth across the middle of the park.

Spin it, to win it!

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Francisco Romulo De La Cruz

Bywaters Sol ‘The Cat’ Jackson tips over a dipping effort from NJC’s Santos Huender.

Check the ima out all ges the eve from nt.

As shouts of encouragement came from the spectators, both teams gave little ground. That was, until the Legends launched a decisive new attack that split the All Stars’ defence to score the first goal of the game.

After 45 minutes of action, the half-time whistle blew with the All Stars left shell shocked by a confidence draining 4-0 score line. Both teams were given the chance to take a well-deserved break and discuss their vital second half strategy. Fortunately, NJC’s Amanda Heppelthwaite and Kelly Barlow from Landsec had been busy prior to kick-off organising oranges, snacks and vital fluid refreshments for everyone.

Before long, the second half resumed and with the All Stars mad keen to make up for lost ground they implemented a new system and re-energised shape.

This shift in strategy had an instant impact and soon saw them smashing home their first goal. Those on the sidelines, such as Vince Cofie and Kristina Jakaityte, cheered even louder as the crowd begun rooting for the underdogs.

The substitute players off the pitch helped to co-ordinate the Legends efforts on the pitch. Even when their team was 5-1 up, they always ensured that everyone stuck to their positions and never underestimated the All Stars for a second. Much of the Legends’ 6

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THEREIrina WERE A LOT OF Croitoru from NJC IMPRESSIVE DISPLAYS, BUT LANDSEC OPERATIONS SUPPORT ASSISTANT URIAH HIGGINS STOOD OUT FOR MANY AS THE MAN OF THE MATCH.

There was just no stopping goal machine Uriah Higgins from Landsec.

success was down to the dedicated approach of the players and surprise star Solomon ‘The Cat’ Jackson in goal.

Though he admitted he was ‘very, very nervous’ before the game, Sol showed no sign of this out on the pitch as he repelled attack after attack.

Elliot Taylor from Jaguar covers the far post and tightens the marking.

There were a lot of impressive displays, but Landsec Operations Support Assistant Uriah Higgins stood out for many as the ‘Man of the Match’. Gliding past defenders he was untouchable as the ‘lucky number 11’ striker and even with the All Stars putting up a brave resistance, Uriah bagged himself a hat trick before the match was over.

Ultimately, the winning combination of sharp attacking play, a watertight strong defence and teamwork led the Legends to a 6-2 victory. But even after the final

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whistle had blown everyone continued to show great sportsmanship. Players from both teams congratulated each other on their efforts, with hugs and handshakes exchanged plus of course some enthusiastic cheering from the winners of the game.

The Aspire All Stars didn’t manage to avenge the previous year’s defeat, but this has done nothing to dampen their enthusiasm for next year. Congratulations to the Aspire Legends XI and a big thank you to everyone for making it an evening to remember.

Below: Mark Heppelthwaite, NJC Non Executive Director, blows the final whistle.

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With every great match, comes great post match refreshments...

Check the ima out all ges the eve from nt.

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In focus with

OFFICE CONCIERGE, 62 BUCKINGHAM GATE

Olivia Cater A STAR WITH MANY HIDDEN TALENTS Based on reception at 62 Buckingham Gate, Olivia Cater has quietly integrated into the front of house team at one of Victoria’s most prestigious business addresses. However, behind her polite, quiet attitude, is a whole wealth of achievements worth making noise about.

For as long as she can remember, Olivia has been driven by a fierce passion for sport. From an early age, she was recognised for her football skills after showing a lot of promise on the primary school pitch. When moving to secondary school, she received the coaching necessary to develop her abilities to a higher level. Before long her sporting achievements grew. She was becoming not only known for her football skills but for several other activities as well. She became the javelin champion in her school and, in recognition of her achievements, the sports ambassador.

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Shortly after this, Olivia joined the Capital City Academy in North-West London to develop her abilities even further. Between the ages of 14-17, she represented England on the women’s football team, playing as a striker against other international teams such as Sweden. These are times that Olivia looks ‘back on fondly’, she comments, having amassed enough sporting trophies to fill a small room.

Despite all her individual accomplishments, Olivia never failed to value the people who helped her to succeed. One of the things she remembers the most was the team

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spirit out on the pitch and how the team’s success was more important than her own. Olivia still loves sport today and regularly plays squash, believing that fitness is key.

More recently, Olivia has shown a keen interest in media, writing and the arts. Her passion for media and music goes beyond just a hobby as she has travelled to America to write and direct music videos. Her work

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on such projects has led to her receiving awards and a lot of attention in media circles. On top of this, she has dedicated a lot of her time to writing poetry and short stories. After being inspired by such artists as Benjamin Zephaniah, she has hopes that her own book, titled ‘The Beautiful Mess’, will be published soon.

Equipped with a range of interesting talents and the determination to succeed, Olivia has come a long way since the playing fields of her school days. She has repeatedly done both her country and her team proud and we are extremely excited to have her talents on our side.

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Aspire FIFA 2018

Online

now

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GROU RESULTP STAGE S 16 FIXTU& LAST RES

Join us for Finals Night Quarter-finals, Semi-finals & Final to be played.

12th July from 5.30pm with first kick-off at 6.30pm.

-------- Meeting Room 10/11, 100 Victoria Street, London SW1E 5JL. -------To celebrate this Summer’s Russian feast of football we’ve been hosting our very own Aspire FIFA 2018 eWorld Cup tournament on the PlayStation 4. With the tournament now in full swing, check out all the results on the dedicated page of our website.

With the event set for a dramatic climax, you’re invited to join us at Finals Night with drinks, nibbles and the chance to see who will be crowned Aspire’s first ever eWorld Champion.

Everybody’s welcome!

WIN 12

& AspireAsOne.co.uk

FIFA 2018 AspireAsOneTeam

@AspireAsOne

Terms & conditions apply. Email Aspire@landsec.com for details.

e

WO RLD CUP

Spot the ball!

Your chance to WIN a ÂŁ50 Debenhams or M&S voucher When Landsec General Manager David Payne clears his lines, where the ball goes... nobody knows!

If you think you can guess, simply email aspire@landsec.com with the squares co-ordinates.

The correct answer will be drawn randomly from the hat, with the winner announced in next month’s edition of One Newsletter. Good luck everybody.

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Terms & conditions apply. Email Aspire@landsec.com for details.

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WORK FILE - 22 APRIL 2013 RONAS LOGO SPOT COLOUR VERSION

tone 72C

Pantone Black 7C

tone 19C y layer

2017 F1 World Champion

F1 W08 EQ Power+ Storming to victory, the Mercedes AMG Petronas F1 Team took twelve wins, fifteen pole positions, nine fastest laps and four 1-2 finishes. The team clinched their fourth consecutive Constructors’ Championship with three races to spare. Lewis Hamilton clinched his fourth World Drivers’ Championship at the Mexican Grand Prix then...

...parked at 60 Ludgate Hill for the Summer

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Nageen Jalal and the Ludgate security team welcome F1 enthusiasts to the exhibition.

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t’s not often you get the chance to see a Mercedes AMG Petronas F1 W08 EQ Power+. What’s rarer still is having a championship-winning one parked in your main reception area.

But thanks to Landsec customer Petronas, this unique part of history is being exhibited at 60 Ludgate Hill. What makes this vehicle even more special is that it drove Lewis Hamilton to victory, clinching his fourth World Drivers’ Championship at the Mexican Grand Prix. Although it is not a public exhibition, all Aspire members are welcome to visit the estate and will be treated to the best possible views from the grid walk.

To keep this exhibition running smoothly, there has been a magnificent effort from Aspire. Members of security have been keeping a close eye on things since the car arrived, while those working at reception are always happy to answer any queries that visitors might have about the car.

Members of NJC, meanwhile, have done a stellar job in keeping the vehicle looking spotless for Mr Hamilton.

In addition to providing an extremely stylish new feature for the site, this exhibition has been a fantastic way for Landsec to strengthen its relationship with one of its prestigious customers.

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21-22 Sept 2018 peak-district-challenge.com

An Unexpected Journey 25km or 50km hikes - 21st & 22nd September

Following on from the truly epic achievements of last year’s Three Peaks Challenge, Aspire once again invited you to lace up your walking boots and wax down your waterproofs! Organised by Wilderness Development, this event had limited spaces so Aspire had to act fast to secure our team’s booking.

TogetherAsOne 16

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he Peak District Challenge might be nearly three months away but the excitement for this momentous challenge is already on the rise. 2017’s Three Peaks climbing veterans will be joined by excited newcomers as they look to take on one of the most trying physical tests around.

This year, there will be two types of challenge on offer to Aspire’s adventurers between 21st and 22nd September. The first, the 25km Copper Challenge, is more accessible and is designed to be finished within 9 hours. Those who have signed up for the Bronze Challenge, meanwhile, will cover 50km and reach peaks over 460m high. Having both available has made the event more accessible for people of different skill levels.

One of the best things about last year’s challenge was how well everyone was able to support each other. When things got tough, the other members of the team could always be relied on to give them the support they needed. This year we aim to take team spirit to an all new high with our ‘No man or woman left behind’ approach. No matter how long it takes, the team only completes the challenge when the last member crosses the line.

New friendships will be made along the way and everyone will be left with a better understanding of the people they work with. By pushing themselves to their limits and beyond, members taking part will achieve things they never thought possible.

This will be more than just a challenge for Aspire members, it is sure to be an adventure, one that is every bit as rewarding as it is difficult. Good luck to everyone with their preparations and the clock is ticking on that training!

A big thank you to everybody who registered their interest in the Peak District Challenge, Aspire are delighted to announce that the following adventurers have been confirmed so far…

Copper Challenge

Bronze Challenge

25km, 9 hours

50km, 12 hours

An achievable challenge, following a circular route from Hathersage to Baslow along riverside paths and back along a hilly route via Curbar and Frogatt edges.

700m of ascent and some of the best views in the Peak!

This trek has a total ascent of 1200m and at its highest point reaches 464m. A 50km circular route taking in the valleys of the dark peak, and the scenic trails of the southern peak district.

Kelly Barlow Amanda Heppelthwaite Andy Merritt Sian West Jasmin Byrne Sara Torok Marie Wybourne Mary Lucignano Gabor Nagy Bruce Benedickter Ruben Fernandes John Agudelo Maja Slota Sebastian Mena Barriga Carol Cockhill Sarah Hotchen Paul Crilly Ian Burr

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Landsec NJC Bywaters Landsec Landsec Office Concierge Office Concierge Portico Portico Landsec Principle Cleaning Principle Cleaning Office Concierge Ultimate Security Landsec NG Bailey NJC Landsec

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Greta Dvarvytiene Wilmer Duarte Botello Stevens Duarte Serna Perry Lock Francisca Cumbicus Jaramillo Aminata Balde Russell Southern Sabrina Crawford Louise Ody Simon Watson Martin French David Wickens David Payne James Gladding Andy Slatter Soloman Jackson Andreanna Coley

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NJC NJC NJC NG Bailey NJC NJC NJC Office Concierge Landsec NG Bailey Tiger Bay Design Landsec Landsec NG Bailey Landsec Bywaters Bywaters

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ONE COMMUNITY

Aspire’s new image of professionalism WITH THE STYLISH NEW FRONT OF HOUSE UNIFORMS LAUNCHED IN MAY, JUNE SAW ASPIRE’S CITY-WIDE MAKEOVER COMPLETED. FROM THE HEART OF VICTORIA TO NEW STREET SQUARE AND ONE NEW CHANGE, CLEANING, ENGINEERING AND SECURITY HAVE NOW JOINED THE PARTY IN SHOWING OFF THEIR NEW MODERN LOOK.

Cardinal Place.

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his month, city wide transformation started as Aspire members from Cleaning and Engineering received their improved uniforms on 11th June.

This included new caps, polo shirts, trousers and even matching jumpers to compliment the look. Dark blue in colour, with pink lining on the shirts, the new Landsec Aspire uniforms has made every member of staff feel integrated and TogetherAsOne. The uniforms have been redesigned with the ‘one team’ ethos in mind. You can clearly see the Landsec and Aspire logos plus the ‘one team, one vision’ brand line on all the new shirts. To determine the service stream, either Cleaning or Engineering has been clearly printed on the right sleeve making identifying the right person for the job easier than ever before.

The general attitude has been one of excitement, as Aspire members seem very keen to show off their new threads.

Vertical Operative Rogerio Dourado, of NJC, commented that ‘the new look is much better’ as it reflects the combination of services that Aspire

Portland House.

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provides. Cleaner Francisco Romulo De La Cruz, who is based at The Zig Zag Building, prefers both the fresh appearance and the different material used for the new style shirts.

With Cleaning and Engineering now looking so integrated, security guards across the capital have also been treated to a sharp new look. In their new but modestly unbranded suits, they have become the very image of professionalism. These new versions have a more ‘fitted’ cut than the originals, making them more practical as well.

We’re glad to have seen such a positive response to these new uniforms from everyone.

They represent the new identity of Aspire, as much a statement of unity as one of fashion.

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ANDY THOUGHT THE ASPIRE DERBY II WAS A GREAT IDEA AND WOULD HAVE LOVED TO HAVE SHOWED OFF HIS SILKY SKILLS HAD HE NOT BEEN ABROAD AT THE TIME.

In focus with

Andy Mulhall

NJC, CARDINAL PLACE

ON TOP OF THE WORLD For Vertical Cleaning Operative Andy Mulhall, working at Cardinal Place certainly has its perks. Being outside at more than a dozen floors up, Andy gets a birds eye view of the whole Victoria area every day that he goes to work.

After more than five months onsite, this is one thing that never gets old for Andy. While his fellow Aspire members work inside, it’s up to him and his colleagues to ensure the buildings on the estate look stunning on the outside at all times. Working so high up for extended periods might be daunting for some but for Andy, it’s just another day at the office.

Speaking to him about interests outside of work, it’s clear that he’s an avid supporter of the ‘beautiful game’ and is excited about this month’s World Cup in Russia. A West Ham fan at heart, he has said that he plans on watching as many games as possible and will of course only be cheering his beloved England.

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Not content on just being a spectator of the beautiful game, Andy also plays at his local hobby league with friends whenever he gets the chance.

He thought the Aspire Derby II was a great idea and would have loved to have showed off his silky skills had he not been abroad at the time.

Already thinking about next year’s derby, he says that he’ll have his boots at the ready and will be the first man on the pitch.

As someone who enjoys his daily work routine and with the rest of the World Cup to look forward to, the future is looking bright and sparkling for Andy.

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ASPIRE STAFF RECOGNITION AWARDS ASPIRE PLAYER OF THE MONTH

May ‘18

LAST MONTH SAW THESE PEOPLE RECOGNISED BY YOU FOR EXCEPTIONAL PERFORMANCE AND FOR SIMPLY BEING A GREAT TEAM MEMBER. NOMINATIONS CAN NOW BE MADE VIA THE WEBSITE.

NG Bailey model the new Engineering uniform.

RESPECT FOR THE INDIVIDUAL

In recognition of Kenny’s patient approach to this problem, he has been nominated for a Player of the Month Award for his Respect for the Individual.

PLAYER

embers of security Hermon Woldeslassie and Esat Maxhuni were both on duty at One New Change recently when an assault took place. Cameras show that, at 23:09, a member of the Bread Street Kitchen staff was approached by her ex-husband on the Watling street passage.

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their work. DS Kevin Ives, of the City of London Police, noted how helpful Esat and Hermon were. He commented that ‘there was no fuss in the proceedings and your staff were a credit to your team’.

For their quick response and excellent contributions to the investigation, both Esat and Hermon have been nominated for Player of the Month Awards.

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While it’s always great to see Landsec or any of its service partners excelling, what’s better is when they do it TogetherAsOne. Members of NG Bailey and NJC in Victoria recently had the chance to show just how integrated Aspire is.

After receiving almost no warning, seven pallets of new Landsec Aspire uniforms arrived in the area. Despite this, the Aspire team acted quickly to sort through and efficiently store away this large delivery. Before long, the uniforms had been moved from the loading bay to the appropriate areas onsite. This was in preparation for the next delivery of Landsec polo shirts several days later.

Once this later delivery had been received, the new uniforms were swiftly distributed throughout the area. The NG Bailey and NJC staff even organised the uniforms to be sent to other sites around London, all in time for the roll out of the stylish new look.

For this remarkable team effort from everyone E OF RECO AT involved with this, all the NG Bailey and NJC staff at Victoria have been given a Special Recognition Award.

Special

ITION

Hermon remained professional throughout and provided a very useful statement to the authorities. Esat, meanwhile, was able to quickly provide the CCTV tapes for that evening, which made it much easier for the police in

OF THE MONTH

WINNERS: NG Bailey & NJC, Victoria

GN

Fortunately, Hermon spotted this happening and immediately intervened by taking the man away from the woman and escorting him outside.

The police, after being informed of the situation, arrived onsite at 23:25 and the man was arrested.

TI O N NI

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WINNERS: Hermon Woldeslassie & Esat Maxhuni - Corps Security, One New Change

CERTIF IC

A CREDIT TO OUR TEAM

ALL HANDS ON DECK

CERTIF IC

Despite being busy with other tasks, Kenny heard the customer out and

offered to help.

Not only did he solve this PLAYER OF THE MONTH problem but he also re-programmed the TV to make it easier for the customer.

Kenny also wrote a guide on how to use BBC iPlayer. It might not have seemed like much at the time, but it was clearly a huge improvement for the customer, who only had good things to say about Kenny.

TI O N NI

Kenny had been called up to examine a boiler issue in one of the residential buildings. He was able to deal with this without much trouble and was about to move on when he was approached by an elderly Landsec customer living in the flat. This person was angry that her TV had not recorded her favourite show.

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ealing with a faulty TV guide or writing a programme guide might seem very insignificant, especially for someone that receives urgent calls every day. But Kenny O’Hara, of NG Bailey, was able to make a little bit of patience go a long way with a customer at Cardinal Place.

CERTIF IC

WINNER: Kenny O’Hara - NG Bailey, Cardinal Place

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ASPIRE WHAT’S ON

gineeri

ng

AspireAsOne T H E

M OV I E

Integrating hundreds of employees, from various service partners, across some of the highest-quality space in London can be a challenge, but not if we AspireAsOne View the movie - AspireAsOne.co.uk # g r e a t t e a mw o r k

CONTACT For further information regarding the articles in this newsletter please contact Amanda Heppelthwaite at aspire@landsec.com Landsec, 100 Victoria Street, London SW1E 5JL T +44 (0) 20 7413 9000 E aspire@landsec.com One newsletter is keen to welcome points of view from Landsec staff and service partners. Therefore, the views expressed in this newsletter are those of the individual contributors and do not necessarily reflect the views of Landsec. We welcome contributions whether through social media, email, letters or stories. Please forward contributions to aspire@landsec.com

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