One issue 25 april 2018

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ISSUE 25 : APRIL 2018

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The voice of the Aspire Team - Bringing our community together

WHAT’S INSIDE

THE

How you doin’ WITH OFFICERS AT MORE THAN 20 LANDSEC LOCATIONS ACROSS LONDON, WE JOIN ULTIMATE SECURITY’S KRYSTIAN BARANOWSKI AND SEBASTIAN BARRIGA AS THEY REFLECT ON LIFE IN THE CITY.

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ASPIRE PLAYERS OF THE MONTH

March ‘18

See page 14 for more on the winners.

READ MORE INSIDE >>>>

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ONE MESSAGE FROM

The Steering Committee What does it mean to be an Aspire Champion?

AS WE CONTINUE TO DEVELOP OUR KPI ASSESSMENT SCHEME ACROSS OUR GROWING NETWORK OF MEMBERS AND CUSTOMERS, IT IS CRUCIAL TO ENSURE THAT WE MANAGE THE SCHEME AS EFFECTIVELY AS POSSIBLE SO WE HAVE DEDICATED AN ASPIRE KPI WORKING GROUP TO EACH OF OUR TEN SERVICE STREAMS.

Each service stream working groups will have an individual who is given the title of Aspire Champion.

This person will act as the chairman of the group and will be given specific roles regarding the management of their team.

As part of this role, they will also be the main point of contact and oversee each Service Partner’s performance to help maximise efficiency. So if there are ever any queries regarding the KPI scheme or you just need a point of contact, it will help to have this person to turn to.

It is important to note that your Aspire Champion will not only be responsible for monitoring KPI scores but also for discussing these scores with service partners and the rest of the team.

We believe that this will not only help to improve our services across the board but will also improve business relationships across the London Portfolio.

We look forward to seeing our working groups flourish under the supervision of our Aspire Champions from the benefits they will bring.

Aspire KPI Working Groups enable us to have consistency of service delivery across each service stream, with monthly forums being chaired by the Aspire Champion.

Karen Steer

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Aspire Champion for Security

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WE’RE ALL ABOUT YOU ZIG ZAG’S BIG EASTER RAFFLE THE ASPIRE TEAM AT THE ZIG ZAG BUILDING DECIDED TO DO SOMETHING EXTRA SPECIAL FOR EASTER BY ORGANISING A RAFFLE EVENT. Tickets were made available to everyone onsite who wanted to participate, including Landsec customers.

Thanks to the enthusiasm and organisational skills of Reception Supervisor Frankie Marziano and everyone else involved, they were able to sell 129 raffle tickets throughout the building. People were so impressed with the idea that they actually put forward additional contributions, especially when they heard that all proceeds would go towards The Honeypot Children’s Charity. In total, more than £150 was raised, to go towards the charity that helps ensure that young carers and vulnerable children get the support they need.

Congratulations to Bywaters Sustainability Manager Andy Merrit for taking home first prize, a 48cm laughing chocolate bunny, and to the 2nd prize winner, a customer at Zig Zag, who went away with a set of chocolate eggs.

Left: Bywaters Sustainability Manager Andy Merrit and his 48cm laughing chocolate bunny.

Above all, well done to everyone responsible for the raffle and for achieving so much in such a short amount of time.

ASPIRE’S MARATHON MAN Aspire would like to congratulate Ben Thomson from Landsec for his completion of the recent London Marathon 2018.

The 26.2 mile race was the 38th annual Marathon and took place on Sunday 22nd April. An estimated 40,000 runners were expected across the start line in a race that was formally started

by Queen Elizabeth II. This years event was officially recorded as the hottest London Marathon to date at a peak temperature of 24.1 °C (75.4 °F).

As Ben’s application was unexpectedly accepted only a few weeks earlier he’d had less than two months to prepare. Even so, with a finishing time of 5 hours 21 minutes Ben can hold his head up high and be proud of his epic achievement.

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£1,048 R AISED SO FA

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You can still sponsor Ben With the backing of the Aspire team behind him and the desire to raise as much money as possible for Barnardo’s, Ben entered this event with the determination needed to succeed. You can still show your support for Ben and his fantastic cause, by donating at: www.justgiving.com/ Ben-Thomson38

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20 Fenchurch Street’s Sky Garden is London’s highest public garden.

In focus with

ULTIMATE SECURITY, 20 FENCHURCH STREET

Krystian Baranowski FROM POLAND TO POLE POSITION

Located at the iconic 20 Fenchurch Street, right in the heart of the City, Security Officer Krystian Baranowski began with Ultimate Security several years ago before his journey finally took him to the ‘Walkie-Talkie’. More than four years on, he still loves the city’s leading landmark, showing the same enthusiasm for the building now as when he first arrived.

Krystian moved to the UK from Poland in 2007 and after completing his education, he followed a career in security and has never looked back.

His experiences from his former roles within Ultimate Security have equipped him with all the skills required to succeed. As well as his knowledge, when he was relocated to 20 Fenchurch Street, some of his old colleagues moved with him to the site, which made settling in all the easier. As his hobbies include power lifting and general endurance exercises, Krystian has also ensured that he is physically fit for any challenge ahead.

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Krystian spends a great deal of his professional life monitoring security in 20 Fenchurch Street’s rooftop Sky Garden, and admits he still loves to secretly admire the London skyline from 35 floors up. When he’s not keeping a close eye on security matters he also enjoys interacting with visitors, helping them locate other famous landmarks across the London skyline.

Krystian enjoys the view over HMS Belfast and South London.

With over 1.2 million people flocking to visit London’s highest public garden since its opening in 2015, and with the venue being home to so many exciting major events, there is never a dull moment at the top.

When back on terra-firma, Krystian ensures all searches are accurately carried out and that every safety procedure is strictly observed at the building’s ground level security barriers. Although this huge responsibility might prove intimidating for some, for Krystian it is just a chance to ensure that more visitors leave impressed with 20 Fen.

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Krystian’s polite nature and firm but assured personality enables him to set an example for the rest of the Aspire team and his remarkably helpful and positive attitude to every situation regularly inspires colleagues.

Despite the number of people coming through the doors each day, he still manages to tailor the experience of the sky garden for every single visitor. If he sees anyone experiencing discomfort in the queues or is notified of anyone with a special condition, he is always prepared to put himself out to avoid unnecessary problems.

A large part of what makes this possible is the fact that Krystian has such a strong working relationship with every other person in the building. When asked about this, he commented ‘it’s all about cooperation, not just with the security team but with the cleaning staff, the reception team and all the other departments’. There is a clear understanding that every single member of the team plays a crucial role in keeping things running effectively.

As someone who interacts well with his colleagues on a daily basis, Krystian is a member of Aspire who clearly understands the importance of the ‘one team’ ethos.

His willingness to cater to the needs of every individual and to go beyond the demands of his role are a testament not only to his professionalism but to his character as well.

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Te To am be D inc ra lu w d ’ e ed m in ai l a thi sp s s ir um e@ m la er nd ’s se c. co m

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WO RLD CUP Aspire FIFA 2018

Terms & conditions apply. Email Aspire@landsec.com for details.

To celebrate this Summer’s Russian feast of football we’re hosting our very own Aspire FIFA 2018 eWorld Cup tournament on the PlayStation 4 and you’re invited to play in the finals.

With 32 teams, group stages and an eWorld Cup Final planned plus a brand new PS4 Pro with FIFA 2018 up for grabs, forget being the Russian linesman, you could be declared Aspire’s first world champion! # AspireeWorldCup

WIN AspireAsOne.co.uk

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& @AspireAsOne

FIFA 2018 7

ONE COMMUNITY NJC Portfolio Manager Charles Walden explains the basics!

LearnAsOne

PERSONAL DEVELOPMENT FOR YOU

IMPROVE YOUR

Self-defence FREE TRAINING - BOOK NOW 45 Minute Sessions From 28th June 100 Victoria Street, London SW1E 5JL As Aspire members, no matter where you travel, you should always feel safe both on and offsite. Whether it’s during working hours or making your daily commute, there should be no reason why anyone should ever feel threatened.

Even so, unforeseeable and potentially dangerous situations arise so it’s important to be prepared by knowing the basics of self-defence. As part of the LearnAsOne scheme, Aspire invites you to attend an exciting 45 minute development session on a date of your choice.

Sessions are available to any members interested, and we will be offering essential training of skills to help you stay safe.

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BOOK NOW

Interested?

If you wish to attend or require further information please email alisoncurrell@officeconcierge.co.uk Each 45 minute session is limited to 10 people but don’t panic, we’re running a number of dates to ensure nobody misses out. The workshop will be taught in English only.

Session dates and times: 28th June 12pm to 12.45pm 2nd July 6pm to 6.45pm 16th July 6pm to 6.45pm 19th July 12pm to 12.45pm 26th July 12pm to 12.45pm

Room P2 Room P2 Room P2 Room P4 Room P3

Workshop supplied by:

IMPROVE YOUR

Positivity & Mindfulness

BOOK NOW

A positive view in life can help in relationships, work, and inspire you to be more creative and take more chances.

FREE WORKSHOP DATE: 24th May If you’re interested, or for more information, please email aspire@landsec.com

IMPROVE YOUR

English FREE 10 week Basic English Course

BOOK NOW

ooked Fully b

WORKSHOP DATES: From 25th April If you’re interested, or for more information, please email aspire@landsec.com

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WATCH YOUR MOVIES NOW

Aspire’s GOT LE T H I D D E N TA LE NT S

hide no more!

Check out the finalists today and help the judges decide the winner by simply Liking, Sharing or Commenting on your favourite.

This month, members of Aspire from all over London were invited to submit movies showcasing their talents.

With such a diverse mix of people across Landsec and their service partners, the aim was to highlight hidden skills that might not be seen in the workplace. After receiving a variety of ‘interesting’ submissions, the judges have chosen four finalists and the movies have been posted to our Aspire Facebook page...

• THE LUDGATE STOMP • THE TEAM STRIKES BACK! • BARBARA’S GOT TALENT • DASHWOOD’S KIDDA MAGIC A big thank you to everybody for impressing the judges and also to everyone for joining TogetherAsOne. The winners will be announced during May.

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In focus with

ULTIMATE SECURITY, THE LUDGATE ESTATE

Sebastian Barriga AN INCREDIBLE ATTENTION TO DETAIL

Mention qualities like ‘attentiveness’ or ‘honesty’ to anyone working at 60 Ludgate Hill and there’s one person who is likely to spring to mind. This is because Security Officer Sebastian Barriga, often found at the Front of House, has been impressing on every level since he moved to this site in January 2017.

Unwaveringly polite and ready to act at a moment’s notice, Sebastian always has a smile for customers and colleagues alike. As he always keeps a trained eye on proceedings outside the building as well as inside, Sebastian often notices details that others would simply miss entirely, something that he has been praised for. Between him and fellow Security Officer Nageen Jalal, nothing goes unnoticed on the estate.

find anyone whose knowledge of the job and the Aspire network comes close to Sebastian’s. He can identify most of his colleagues by name, company and even by their specific start dates.

‘Knowing people by name’, Sebastian comments, ‘is a key part of the job’, as it creates closer relationships and helps to create a more familiar, comfortable workplace for everyone. This is

Although he has only been based at 60 Ludgate Hill for a relatively short time, he already seems familiar not only with the staff based on the estate but also with nearly every regular visitor that passes through the entrance. It would be difficult to

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especially true for members of Aspire who have only been onsite for a short amount of time, such as Receptionist Maja Slota.

As he worked with Landsec for several years before starting his current role, Sebastian’s knowledge extends to nearly everything that the company has historically achieved, plus it’s values and mode of operation. When asked about the Aspire initiative, he commented that ‘there has been a massive improvement over the last couple of years’, especially regarding the way that it encourages people to get to know each other.

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Sebastian enjoys a close working relationship with receptionist Maja Slota.

In addition to English, he speaks fluent Italian and Spanish, plus basic levels of other languages as well. This means that he is well equipped to deal with many international customers and to train new members of Aspire if English is not their first language. With this in mind, Sebastian shows a great appreciation for the LearnAsOne ‘Improve your English’ workshops hosted by Aspire.

With a workforce that is so diverse, he feels that schemes like this are not only beneficial but essential for effective communication.

Fellow Security Officer Nageen Jalal ‘hanging out’ with Sebastian at 60 Ludgate Hill.

When he’s not busy overseeing everything that goes on at the Ludgate Eastate, Sebastian takes every opportunity to cheer on his beloved Manchester United at Old Trafford.

When he finds time to make the trip up north, he also likes to explore the local areas as much as he can. As someone who spent many years living in both America and Northampton, Sebastian is used to adapting to new places and embracing new cultures.

With his honest attitude, unrivalled knowledge and remarkable ability to adapt to different environments, there is no better person than Sebastian to welcome guests to Ludgate.

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Ludgate Circus.

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ASPIRE STAFF RECOGNITION AWARDS ASPIRE PLAYER OF THE MONTH

March ‘18

LAST MONTH SAW THESE PEOPLE RECOGNISED BY YOU FOR EXCEPTIONAL PERFORMANCE AND FOR SIMPLY BEING A GREAT TEAM MEMBER. NOMINATIONS CAN NOW BE MADE VIA THE WEBSITE.

CERTIF IC

PLAYER

O

OF THE MONTH

ne of the main goals of the Aspire team is to demonstrate professionalism and an unrivalled level of care for every person who comes through their doors. So it is always nice when this is recognised by members of the public or those visiting on business.

Security Officer Sebastian Barriga was stationed at his post with the Front of House team when counter terrorism Professional Samantha Garwood visited 60 Ludgate Hill. After speaking to Sebastian for just a short while, she left very impressed by his alertness, his attention to detail and how engaging

TION NI

WINNER: Sebastian Barriga Ultimate Security, Ludgate Estate

E OF RECO AT

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A CREDIT TO ULTIMATE SECURITY

For his all-round performance, Lawrence Merry has nominated Sebastian for a Player of the Month Award in Excellence.

he was throughout. She even sent an email to the onsite Security Manager Lawrence Merry, commenting that Sebastian was ‘a credit to Aspire and Ultimate Security’.

GOOD WORK GOES DOWN THE DRAIN WINNERS: Aspire team at Cardinal Place

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he team at Cardinal Place were recently faced with an unpleasant situation when one toilet in the common area and another in a retailer stockroom began overflowing due to a blockage.

Did you know? You can vote for any workmate, from any service partner, even your own!

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TION NI

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CERTIF IC

VOTE NOW

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After being notified of the issue, the NJC team, made up of Robert Martin, Arbeny Tabares, Wildrido Piedra and Marin Rupa leapt into action. All of them showed a great team spirit as they worked to clean up the mess as quickly as possible. Robert in particular was extremely helpful, as he not only assisted his colleagues with this but also completed a deep cleaning of the retailer stockroom the next morning.

Bob McCourt, of NG Bailey, also played a major role as he was incredibly thorough and dedicated when unblocking the toilets before assisting the clean up.

He even stayed well past the end of his shift, clearly committed to seeing that the issue was resolved before leaving.

The Aspire team received outstanding feedback from the retail staff members and the Area Manager, with all of them commenting on how the E OF RECO team was such a great AT help. They were able to turn a situation that might have caused PLAYER upset into one where the OF THE MONTH Aspire team was praised.

For their efforts, the team have been nominated by fellow Aspire member Louise Ody (above) for a Player of the Month Awards in Customer Service.

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ASPIRE KEEPS ITS COOL UNDER PRESSURE

Fortunately, Loading Bay Supervisor Piotr Suchora noticed a floor washing machine on fire and at 14:19 called for immediate assistance. Gedi Tamasevicius arrived two minutes after this to find both Piotr and his colleague, Marek Kopycinski, fighting the flames with CO2 extinguishers. The dynamic duo also noticed that the cables connected to the machine were alight and with Gedi adding his efforts the flames were soon put out.

Thanks to Aspire members from Principle Cleaning and CBRE, the fire was reported, contained and fully

CERTIF IC

Gedi Tamasevicius (left) has gained invaluable team building experience from Aspire events such the 2017 Three Peaks Challenge.

extinguished in just five minutes. If it had not been for them, the situation could have become disastrous and posed a threat to everyone onsite.

TION NI

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On Tuesday 27th March, a fire broke out in the loading bay of 20 Fenchurch Street. As it occurred on the lower level, it could have easily spread and caused extensive damage before anyone in the rest of the site even knew about it.

E OF RECO AT

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WINNERS: Aspire team at 20 Fenchurch Street

PLAYER OF THE MONTH

For their quick thinking and coordinated response, fellow Aspire member Cassie Carson has nominated 20 Fen’s heros for a Player of the Month Award in Teamwork.

Aspire are proud to offer support

The London Superhero Run Sunday 13th May Aspire members Francisca Cumbicus and Charles Walden from NJC will soon be running a 5/10km challenge dressed as Superheroes to raise money for The Honeypot Children’s Charity.

Please support them if you can, even a small amount will make a difference!

Donating through JustGiving is simple, fast and totally secure. Once you donate, they’ll send your money directly to the charity. So it’s the most efficient way of saving your time and cutting costs for the charity.

To support Aspire’s fundraising Superheroes visit justgiving.com/fundraising/njc1

Francisca Cumbicus (left) with another NJC Superhero, Amanda Heppelthwaite.

The Green Ribbon Campaign Mental Health Awareness Week 14 -20 May Wear a green ribbon during Mental Health Awareness Week as a visible sign of support and to help destigmatise mental health.

Please ask at reception for your green ribbon.

TogetherAsOne we can #endthestigma AspireAsOne.co.uk

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one vision

one team

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ASPIRE WHAT’S ON

V We d 1 3th June 2018

ASPIRE DERBY II From 6pm to 9pm - 6.30pm Kick Off See you there! City of London Academy, 240 Lynton Road, Bermondsey, London SE1 5LA

You’re invited to watch the ASPIRE ALL STARS take on the ASPIRE LEGENDS XI as they look to avenge last years 6-4 defeat.

Join us in support and be your team’s essential 12th man!

Refreshments available.

aspire aspire aspire one team

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one team

one vision

one team

one vision

VOTE NOW

You can vote for any workmate, from any service partner, even your own!

THE AIM OF THE ASPIRE IS TO CREATE A SINGLE TEAM WORKING WITH A SINGLE SET OF VALUES, WORKING UNDER A SINGLE IDEOLOGY. THE IDEA OF THE ‘ONE TEAM’ ETHOS IS TO CREATE WORKING ENVIRONMENTS IN WHICH LANDSEC AND THEIR SERVICE PARTNERS WORK SEAMLESSLY TOGETHER TO CREATE THE BEST CUSTOMER EXPERIENCE POSSIBLE.

VOTE

Online NOW AT ASPIREASONE.CO.UK

CONTACT For further information regarding the articles in this newsletter please contact Amanda Heppelthwaite at aspire@landsec.com Landsec, 100 Victoria Street, London SW1E 5JL T +44 (0) 20 7413 9000 E aspire@landsec.com One newsletter is keen to welcome points of view from Landsec staff and service partners. Therefore, the views expressed in this newsletter are those of the individual contributors and do not necessarily reflect the views of Landsec. We welcome contributions whether through social media, email, letters or stories. Please forward contributions to aspire@landsec.com

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