July/August 2015 VOICE Magazine

JULY/AUGUST 2015

THURSTON COUNTY CHAMBER OF COMMERCE

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The Barn Nursery & Great Western Supply Supply:: Family Business Serving Region for over 100 years See page 14

STARTUP PLAYBOOK: Mike Thielen & Glacier Aviation See page 4

B UI LDI NG COMMUNITY PROSPERITY FOR 140 YEARS

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CONTENTS

CALENDAR

Page 3 .........Seasonal Priorities in Beautiful Thurston County

July 7

Page 4 .....Startup Playbook: Mike Thielen & Glacier Aviation

Morning Mixxer - 7:30 - 8:30 a.m. - Liberty Mutual 1550 Irving St. SE, Ste #202, Tumwater.

Page 6 & 7 ..................................................Caught in the Lens

July 8

Page 8 .. Is Your Business Exceeding Customer Expectations?

Forum - 11:30 a.m. - 1 p.m. - Red Lion Hotel Olympia Workshop: Exceeding Customer Expectations.

July 9 Page 9....................Olympia's Downtown Strategy: An Update

Young Professionals Network - 5:30 p.m. - 7:30 p.m.

Buffalo Wild Wings, 1614 Black Lake Blvd, Olympia.

Page 10.......................................................Networking Events

July 16

Page 12 ..Get Out and Play in Thurston County This Summer!

Business After Hours - 5:30 p.m.-Cabinets by Trivonna 4444 Lacey Blvd SE, Suite G, Lacey.

August 1 Page 13 ............Announcing the 2015-2016 Board of Trustees

Olympia Brew Fest - 1:00 p.m. - 8:00 p.m. Port Plaza, Olympia.

Page 14...............................Featured Business: O'Neill & Sons

August 4

Page 23.............South Puget Sound Business Resource Center

Morning Mixxer - 7:30 - 8:30 a.m. - The Firs 1426 Lilly Rd Olympia.

August 6 Young Professionals Network - 5:30 p.m. - 7:30 p.m.

Casa Mia, 716 Plum St. SE Olympia.

Copyright © 2007 Thurston County Chamber ALL RIGHTS RESERVED Published bimonthly by the Thurston County Chamber.

809 Legion Way SE P.O. Box 1427 Olympia, WA 98507

August 12 Forum - 11:30 a.m. - 1 p.m. - Red Lion Hotel Olympia South Puget Sound Business Resource Center.

www.thurstonchamber.com info@thurstonchamber.com 360.357.3362

August 20

Join the conversation online at facebook.com/ThurstonCountyChamber.

Business After Hours - 5:30 p.m - Heritage Bank 201 5th Ave SW, Olympia.

These events require pre-registration at www.thurstonchamber.com

BUILDING COMMUNITY PROSPERITY FOR 140 YEARS Diamond Investors:

Platinum Investors

Anchor Bank Heritage Bank Phillips Burgess Physicians of Southwest Washington

Port of Olympia Versoria

Executive Officers Mariella Cummings, Chair Physicians of Southwest WA Jessica Coen, Chair Elect Xerox Company Drew Phillips, Vice Chair FORMA Construction Neil Woody, Treasurer McSwain & Company P.S. Ron Bruchet, Past Chair GHB Insurance

Capital Medical Center FORMA Construction KeyBank Lucky Eagle Casino & Hotel Mills & Mills Funeral Home & Memorial Park Morningside TwinStar Credit Union Washington Business Bank Xerox

CHAMBER BOARD & STAFF Board of Trustees

George Barner, Port of Olympia

Michael Cade, Thurston EDC David Cullen, David D. Cullen Dick Cvitanich, Olympia School District

Bryan McConaughy, Puget Sound Energy Ben Shah, Olympia Orthopaedics Kevin Stormans, Stormans Inc. Ann Sweeney, Red Lion Hotel

Faith Trimble, The Athena Group Elyse Villanueva, Heritage Bank Development Council Perry Hanchey, Diamond Technology Innovations Joanna West, Washington Business Bank Mike Williams, Tags Awards And Specialties Joseph Lanham, Wells Fargo Cheryl Fambles, PAC Mountain Workforce

Editor: David Schaffert Layout & Design: Natasha Ashenhurst of Mosaic Marketing Studio Printing: Print NW Cover Photo: Courtesy of Glacier Aviation 2 • July/August 2015 Thurston County Chamber VOICE

Gold Investors

America's Credit Union • Cabinets by Trivonna Columbia Bank • The Creative Office Express Employment Professionals First Citizens Bank • GHB Insurance Great Wolf Lodge • Jessica Jensen Law PS McSwain & Company PS Nisqually Red Wind Casino Olympia Orthopaedic Associates Pardiman Productions Providence St. Peter Hospital • Puget Sound Energy Red Lion Hotel Olympia • Saint Martin’s University SCJ Alliance • TAGS • The Governor Hotel

Chamber Staff David Schaffert, President/CEO Sytease Geib, VP Workforce Development Marny Bright, VP Member Services Alisha Blain, Events Coordinator Laurie Bjerke, Admin. Assistant Christina Bower, Education/Youth Initiatives Debbie Burk, Workforce Development Ryan Dahlstrom, Workforce Development Beth Johnson, Member Services Helena Kennedy, Workforce Development Judy Reynolds, LeadershipThurston County Pam Singleton, Finance Officer Martha Wagner, Member Services Michele Winn, Camo2Commerce www.thurstonchamber.com

Seasonal Priorities in Beautiful Thurston County

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s community business leaders, Thurston County Chamber members understand the economic impacts of recruiting and retaining staff members to grow our business.

One of the many positive factors about living and working in this area is the opportunity to enjoy the outdoor recreation the summer months bring. Who doesn’t look forward to time outside in the sun enjoying the Puget Sound, mountain views, amazing forests and open space accessible at our parks? Summer is also the season to get outside and attend our fairs and festivals, listed on page 12.

We know employees today are seeking quality of life, with balance between their professional and personal time. We also know employees who achieve this balance and satisfaction in their lives are more productive, creative and motivated. Yet, the evidence is clear: Many of us don’t take advantage of our vacation time to renew and refresh our minds and bodies.

Tourism and hospitality businesses are an important business sector contributing to community prosperity. The tourism industry in Washington employs 153,300 people, creates $4.7 billion in earnings (payroll), generates total direct visitor spending of $16.9 billion, generates $1 billion in state and local tax revenue, and touches the community in countless other ways.

This “playtime” for adults is essential for our personal well-being and the well-being of our local economy.

We also know play is vital to the healthy growth and development of the children of our community, and for some children—whose families are in crisis—a safe and stimulating play environment might not be available to them. For children at Pear Blossom Place Family Homeless Shelter, a barren area has been reserved for outdoor play. Funds have not been available to properly equip it for the resident children to enjoy.

Now, 32 graduates of the 2015 Leadership Thurston County class have made the task of helping these children their community project. At the LTC graduation event during the June Chamber Forum, class leaders—City of Olympia Planner Stacy Ray and wealth advisor Bob Heck of Kiley Juergens Wealth Management —invited attendees and all Chamber members to help them reach their $15,000 fundraising goal to provide these children an appropriate playground setting. Justin Erickson, CEO of Harbor Wholesale Foods and the event’s keynote speaker, announced a matching challenge of up to $1,000 from Harbor Wholesale Foods for any contributions made at the event.

If you weren’t at the Forum and want to learn more about the LTC playground project, visit www.thurstonchamber.com/playground Pictures of the current and planned playground will impress you.

Give generously if you can.

Looking forward to seeing you and your families as we get out and “play” this summer! ●

Mariella Cummings Thurston County Chamber Board Chair CEO of Physicians of Southwest Washington, LLC, and President of Results Incorporated

www.thurstonchamber.com

Thurston County Chamber VOICE  July/August 2015 3

STARTUP PLAYBOOK: Mike Thielen & Glacier Aviation, Inc.

By Natasha Ashenhurst

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Follow your bliss.” “Do what you love and the money will follow.” “Cash in on your passion.” “Do what you love, and you never work a day in your life.” Platitudes and clichés make great book titles and fill up seminars, but are not realistic and solid advice. Right?

Stop by Glacier Aviation and talk to company president Mike Thielen and you’ll begin to believe in the idea that you can get paid to do what you love.

This is the fifth article in our Startup Playbook series, where we examine Thurston County startups— and the entrepreneurs behind them—in order to learn what’s working and what’s not, and search for a pattern to success. Here’s Mike Thielen’s story.

Helicopters first captured Thielen’s imagination when he was 11.

“My neighbor had a helicopter,” said Thielen. “I went for a ride, and I was hooked.”

Going straight to flight school wasn’t an option, so Thielen became a firefighter, working in Seattle and then the Marshall Islands. He saved his money— a lot of money—and bought a Hughes 300, but he didn’t know how to fly. So Thielen hired Mark Hansen to teach him, bypassing a formal ground school. Once he had his license, he was determined to make a living flying. His first venture was operating a successful tour business at Mount Saint Helens, and then

lighthouse tours near Long Beach, Wash.

“In 1998 there was an article published in a magazine about the number of helicopter pilots retiring, predicting a shortage of trained pilots. Within a week, I had calls from three people asking if I would teach them to fly,” said Thielen.

“I sold my Hughes 300 and bought a Robinson R22, which was better for teaching—less expensive to operate and more durable—and all three students showed up.

“In 1999, The Olympian wrote a story about what I was doing—opening the Continued on page 26.

4 • July/August 2015 Thurston County Chamber VOICE

www.thurstonchamber.com

GET CONTROL OF YOUR DIABETES & WEIGHT! Dr. Shawna Purcell and the team at the new Capital Diabetes & Weight Loss Center are committed to helping you improve your health with advanced diabetes and weight management care, including insulin pump monitoring, continuous glucose monitoring, customized metabolic weight loss programs and nutrition and exercise counseling. With the help of our certified team, you will gain the guidance, structure and strategies to control your diabetes and weight!

Call us today for an appointment!

360-596-4614 Accepting most insurances, including Medicaid & Medicare

Shawna Purcell, MD Internal Medicine

New patient referrals accepted!

3920 Capital Mall Dr. SW, Suite 100A • Olympia, WA 98502

Monday-Friday 8 a.m. to 5 p.m. ©2015 BCI

ORGANIZATIONAL DEVELOPMENT LEADERSHIP DEVELOPMENT STRATEGIC BUSINESS PLANNING PROCESS DESIGN

Bring Clarity, Alignment and Action to What You Do. Let’s Get Started Today.

EXECUTIVE AND LEADERSHIP COACHING BOARD DEVELOPMENT CAREER DISASTER RECOVERY TEAM BUILDING/CONFLICT RESOLUTION BUSINESS PROCESS IMPROVEMENT TRAINING, MENTORING AND COMMUNICATION

360-789-3711 VERSORIAONLINE.COM

www.thurstonchamber.com

Terry Taylor, MA, MCC

Thurston County Chamber VOICE  July/August 2015 5

Caught in the Lens...

6 • July/August 2015 Thurston County Chamber VOICE

www.thurstonchamber.com

Photos taken during May and June 2015 at the following events: May Morning Mixxer at Allwest Moving and Storage, YPN at Fish Tale Brew Pub, Thurston Chamber Annual Meeting, Business After Hours at Capital Event Center, Morning Mixxer at Combined Fund Drive, YPN at River's Edge, LTC Graduation, Health Care Champions, and a Night at the Theater with the Chamber. Photos from Business After Hours at Washington Center were not available as of press time, but can be found on the Chamber's Facebook page.

www.thurstonchamber.com

Thurston County Chamber VOICE  July/August 2015 7

Is Your Business Exceeding Customer Expectations?

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usinesses can no longer afford to simply meet customers’ expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? The Thurston County Chamber has invited Brad Worthley to speak at Forum on Wednesday, July 8. Attendees will experience one of the top two keynotes in the world, according to the Meeting Professionals International Association, “Exceeding Customer Expectations”.

Worthley is an accomplished business consultant with over 40 years of management experience, an internationally acclaimed leadership and motivational expert and an author of four books.

As a world-wide keynote speaker and trainer, Brad is always the highest rated speaker at any event he speaks at because his content is not only innovative and incredibly powerful, but delivered with passion, enthusiasm and humor.

At the July Forum, Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day.

This session is targeted to anyone, from any industry, at any level. Some of the topics covered will include: •

Three Customer Level Types

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Creating Emotional Attachments

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Perception Becomes the Customer’s Reality

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The Three Levels of Listening

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Using Pedestal Words

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How People Judge Us

Brad Worthley

Forum begins at 11:30 a.m. at the Red Lion Hotel Olympia.

Forum includes lunch and is $35 for general admission, $25 for prepaid Chamber members and $30 for members at the door.

Reservations are strongly advised. Make your reservation today at www.thurstonchamber.com.

Thank you to our sponsors, Dunamis Interiors, Olympia Orthopaedic Associates, Phone Master and Edward Jones Financial Advisor: Dirk Farrar. ●

360.456.4999

venablespestmanagement.com info@venablespest.com

TRUSTED BY THOUSANDS Venables Pest Management is a locally owned and operated company using pet-friendly, professional pest management solutions for ants, termites, mice, beetles, spiders, bed bugs, yellow jackets and rats. We also offer commercial and residential maintenance services and real estate inspections. Give us a call today.

8 • July/August 2015 Thurston County Chamber VOICE

www.thurstonchamber.com

Since 1993, the City and other public partners have invested over $150 million to create great public spaces and amenities.

Olympia's Downtown Strategy

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lympia city planners expect an increase in the City’s population by 20,000 over the next 20 years, and estimate that 5,000 of those people will live downtown. This is significant considering that the current downtown population is only 2,000.

On December 16, 2014 the City adopted a comprehensive plan outlining five strategies, one of which focuses on downtown. “We recognize that Olympia’s downtown is the social, cultural and economic center of our region," explained Amy Buckler, senior planner for the City of Olympia. "We want to take advantage of population and employment growth to create a more active space–more public art and landscaping, more businesses and jobs downtown and a balanced ratio of market-rate and subsidized housing."

By creating a more desirable downtown, the City hopes to avoid regional sprawl, protect forests and agricultural space, while improving the heart of the region– downtown. Buckler said, “And by planning well, you can take advantage of population growth to build the types of things that people need and want downtown. By making it more compact you are making it more walkable, with interesting things to see and do.”

City planners went through a scope www.thurstonchamber.com

and process with the City Council from December 2014 through May 2015. The City Council narrowed the Downtown Strategy to four strategic areas: •

•

•

Reduce development uncertainties: The City will proactively resolve unknown risks. For example, resolve any soil contamination issues before developers begin their building process. This strategy also includes providing the public a better illustration of the desired end-state.

For example, publishing artist’s renderings of a project in advance of the project start date.

Encouraging private investment: Since 1993, the City and other public partners have invested over $150 million to create great public spaces and amenities, such as Heritage Park, LOTT, Hands On Children’s Museum, the Washington Center for the Performing Arts and the Fourth Avenue Bridge. “We’ve created great spaces, now it is time to connect those places with private investment,” said Buckler.

Enhancements to public spaces: Enrich the downtown experience with safe and beautiful streets, sidewalks and alleys; public art; greenery; lighting; pedestrian and bike friendly amenities

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Preserve unique qualities: “We are not tearing down historic buildings that we love to put up new. We want to protect and strengthen our historic character. We want to protect and restore environmental qualities, particularly along the shoreline,” said Buckler.

The City is hosting a series of public workshops in the Fall of 2015.

“The best way to have your voice heard and make an impact in the formation of this strategy is to participate in these workshops. The City really wants to see a diverse participation in this process. We want everyone to come to the table so we can evaluate trade-offs.

“We know downtown is a passion for many people in our community and we want them to participate in this process,” said Buckler.

The City is in the process of hiring an urban design firm to lead the process, expected to be on board in September.

Amy Buckler is available to answer questions and speak to groups about the Downtown Strategy and can be reached at 360.570.5847 or by emailing dts@ci.olympia.wa.us . ●

Thurston County Chamber VOICE  July/August 2015 9

MA R K YOUR C A L E N DAR! July 7 - 7:30 a.m. am

1550 Irving St. SE, Ste #202, Tumwater

August 4 - 7:30 a a.m. m 426 Lilly Rd NE, Olympia

Morning Mixxer

Morning Mixxer

Liberty Mutual has proudly served the Olympia and southwest Washington area for 10 years and recently moved to a new, spacious office location. Join Liberty Mutual in celebrating 10 successful years with coffee and tempting breakfast delights! Liberty Mutual consultative representatives specialize in meeting your insurance needs and goals for auto, home, life and annuities. ●

The Firs and MBK Senior Living are hosting Morning Mixxer on Tuesday, August 4. Enjoy coffee and delicious breakfast goodies, take part in a fun raffle and take a tour of the facility. The Firs is a full service active community for seniors desiring a warm, friendly supportive environment. ●

July 9 - 5:30 p.m.

August 6 - 5:30 p.m.

1614 Black Lake Blvd. SW, Olympia

716 Plum St. SE, Olympia

Young Professionals Network

Young Professionals Network

Buffalo Wild Wings will be our host this month!

Admission is FREE, Chamber membership not required. Get ready to make awesome new connections, and be sure to bring a friend! The Thurston Chamber YPN is a great place to interact with new, younger business professionals in a lowpressure environment. Bring plenty of business cards and a smile, and you're set to enjoy a fantastic evening of networking! ●

Casa Mia will be our host this month! Admission is FREE, Chamber membership not required. Get ready to make awesome new connections, and be sure to bring a friend!

The Thurston Chamber YPN is a great place to interact with new, younger business professionals in a low-pressure environment. Bring plenty of business cards and a smile, and you're set to enjoy a fantastic evening of networking! ●

July 16 - 5:30 p.m.

August 20 - 5:30 p.m.

4444 Lacey Blvd. SE, Suite G Lacey

201 5th Ave SW, Olympia

Business After Hours

Business After Hours

Business after Hours at the Cabinets by Trivonna showroom always draw a crowd because they always have something new in kitchen and bath design.

Wear your favorite team gear and join Heritage Bank for an indoor/outdoor tailgate party. As a full-service community bank, we offer a complete array of business and personal banking tools designed with our customers and their financial goals in mind. With more than 85 years of strength and service, we know the importance of a lasting commitment. More than a community bank. A community of banks.●

Stop by and take a look at their new displays and get some great ideas!.

While you're there, enjoy BBQ and beverages! ●

Morning Mixxer sponsored by Mixx 96 FM and Anchor Bank and is the first Tuesday of each month, from 7:30-8:30 a.m. Locations vary. Includes coffee and pastries. Admission is FREE. Business After Hours is sponsored by 94.5 ROXY and Heritage Bank and is the third Thursday of each month. Locations vary. Admission is free.

More information about upcoming events can be found at www.thurstonchamber.com.

10 • July/August 2015 Thurston County Chamber VOICE

www.thurstonchamber.com

THE WASHINGTON CENTER FOR THE PERFORMING ARTS

2015/16 SEASON

360-753-8586 • www.olytix.org www.washingtoncenter.org 512 Washington St. SE • Olympia, WA 98501 Find us on Facebook and Twitter Image: NASA

Patti LuPone:* Coulda, Woulda, Shoulda

MOMIX: Alchemia

Martin Sexton

OCT 1 / Thursday 7:30 PM

OCT 9 / Friday 7:30 PM

SEP 27 / Sunday 7:00 PM

Co-Producer: Ballet Northwest

Black Box Jazz

Golden Dragon Acrobats

Tarik Bentlemsani NOV 6 / Friday 8:00 PM

Seattle Rock Orchestra: Pink Floyd Tribute

National Geographic Live:

Kobie Boykins

OCT 24 / Saturday 7:30 PM

OCT 29 / Thursday 7:30 PM Sponsors: Northwest Public Radio, South Sound Magazine

Hal Holbrook: Mark Twain Tonight!

NOV 4 / Wednesday 7:30 PM

An Evening with

David Sedaris

Seattle International Comedy Competition

Stunt Dog Experience

Mamma Mia! The Movie

NOV 7 / Saturday 7:30 PM

NOV 22 / Sunday 2 & 6 PM

NOV 29 / Sunday 5:00 PM

Sponsors: ShowCase Media

NOV 11 / Wednesday 7:30 PM

NOV 19 / Thursday 7:30 PM

Sponsor: Batdorf & Bronson

Sponsor: 88.5 KPLU

Sponsor: Right Systems

Sponsors: TwinStar Credit Union, VUE Vision Uniquely Experienced

Sponsors: 88.5 KPLU, Music 6000, Old School Pizzeria

Home for Christmas: Chris Mann in Concert

Celtic Nights: Spirit of Freedom

Black Box Jazz

John Stowell

Wonderful Wurlitzer: Free Organ Concert

Wellington International Ukulele Orchestra

An Evening with Travis Tritt

JAN 10 / Sunday 5:00 PM

DEC 3 / Thursday 7:30 PM

Sponsors: KCTS9, Northwest Public Radio, South Sound Wedding & Event Magazine

JAN 15 / Friday 8:00 PM

JAN 20 / Wednesday 7:00 PM

JAN 22 / Friday 7:30 PM

Sponsors: KAYO Radio, NorthWest Harley Davidson, ShowCase Media

Portland Cello Project: Beck, Brubeck, and Bach

The Theatreworks USA Production of

Silent Movie Series

Sherlock Holmes

Igudesman & Joo: And Now Mozart

FEB 28 / Sunday 2:00 PM

MAR 4 / Friday 7:30 PM

Sponsors: 88.5 KPLU, Music 6000, Old School Pizzeria

JAN 29 / Friday 7:30 PM

Ralf Dujmovits

Silent Movie Series

Charlie Chaplin Comedies

National Geographic Live:

Gerlinde Kaltenbrunner

FEB 5 / Friday 7:30 PM

The Lightning Thief

FEB 19 / Friday 7:30 PM

Sponsor: Northwest Public Radio Supported by: WESTAF, NEA

FEB 18 / Thursday 7:00 PM

Sponsors: 88.5 KPLU, South Sound Magazine

The National Broadway Tour of The Producers

Literature to Life®

Kahulanui

Silent Movie Series

Black Box Jazz

MAR 5 / Saturday 7:30 PM

MAR 11 / Friday 7:30 PM

MAR 20/ Sunday 2:00 PM

MAR 25 / Friday 8:00 PM

Sponsor: Pardiman Productions

Sponsors: 88.5 KPLU, Music 6000, Old School Pizzeria

John Mueller’s Winter Dance Party

The Kingston Trio MAY 18 / Wednesday 7:30 PM

Leif Totusek

MAY 13 / Friday 7:30 PM

Sponsor: Panorama

MAY 20 / Friday 8:00 PM

JAN 31 / Sunday 2:00 PM Sponsor: Pardiman Productions

The Secret Life of Bees

MAR 18 / Friday 7:30 PM

Sponsors: Business Examiner, Supported by: WESTAF, NEA Hometown Property Management Inc.

The National Broadway Tour of

Saturday Night Fever

Timber! by Cirque Alfonse APR 14 / Thursday 7:30 PM

APR 10 / Sunday 5:00 PM Sponsors: Capital Medical Center, Heritage Bank, KGY Radio, Pellegrino’s Italian Kitchen

2015/16 SEASON PRESENTING SPONSOR:

Arlo Guthrie: Alice’s Restaurant 50th Anniversary Tour

Western Double Feature

APR 15 / Friday 7:30 PM

Sponsor: Pardiman Productions

Ariel Calabria

Sponsor: KGY Radio

2015/16 SEASON SPONSORS:

Hospitality Sponsor

Ambassador Party Sponsor

PostSecret: the Show MAR 31 / Thursday 7:30 PM

Black Box Jazz Sponsors: 88.5 KPLU, Music 6000, Old School Pizzeria Liberty Lounge

Sponsor

CapitaL Florist Exceptional floral design

TCTV 2015/16 Gallery Sponsor

*Special engagement. Not included in subscription packages.

Floral Sponsor

2015/16 Gallery Sponsor

Silver Tray Sponsor

Ticket Sponsor

Get Out and Play in Thurston County this Summer July 8 -August 26

MUSIC IN THE PARK Sylvester Park.

This summer concert series is held every Wednesday at 7 p.m. at Sylvester Park, with the exception of the performance on Friday, Aug. 7, at 7 p.m. at the Port of Olympia. www.musicintheparkolympia.com.

July 15 -19

CAPITOL LAKEFAIR Capitol Lake and surrounding area.

This annual five-day community festival includes a carnival, summer sidewalk sale, kid’s day, Lakefair Run, volleyball tournament, battle of the bands, food concession booths, live entertainment & fireworks display. www.lakefair.org.

July 25 -26

PACIFIC NORTHWEST MUSHROOM FESTIVAL Regional Athletic Complex, Steilacoom & Marvin Rd, Lacey. Since 2008, the Pacific Northwest Mushroom Festival has been a Rotary and community event that raises money for charity. The purpose and mission of the festival is to promote the mushroom, educate consumers about the health benefits of mushrooms and to promote tourism in the Lacey, Washington and Thurston County area, all while financially supporting the many charitable activities of the Hawks Prairie Rotary Club. www.pnwmushroomfest.org/ July 29-august 2

THURSTON COUNTY FAIR 3054 Carpenter Road SE, Olympia.

The Thurston County Fair in Olympia, Washington

12 • July/August 2015 Thurston County Chamber VOICE

is a family-oriented, old fashioned, five-day fair. The fair runs Wednesday through Sunday, always on the first full weekend in August. Come join us this year and pet the animals, spin some wool, cruise the carnival, visit the exhibits, get dizzy on the rides, check out the commercial vendors, and feast on the fabulous fair food. www.co.thurston.wa.us/fair August 1

OLYMPIA BREW FEST Port Plaza.

Join the Thurston County Chamber for the ThirdAnnual Olympia Brew Fest.

This celebration will feature more than 60 different Northwest brews, food and live music. www.olybrewfest.com.

August 15

PET PARADE 5th Avenue to Sylvester Park.

The parade is sponsored

by The Olympian in conjunction with Hanson Motors, The Olympia Downtown Association, and Olympia Federal Savings. A contest for the Pet Parade’s artwork is held by The Olympian. The parade route follows 5th Avenue from Heritage Park, up Franklin, and down Washington, ending at Sylvester Park. Plan on arriving early. The parade draws a large crowd.

August 22-23

SAND IN THE CITY Hand’s On Children’s Museum, 414 Jefferson St NE. The South Sound’s largest family sand festival includes a community sand sculpting competition, giant sandboxes for play, art and educational activities, live animals, a marine touch tank, a climbing wall, live entertainment and local food vendors. www.hocm.org/sandinthecity.com ●

www.thurstonchamber.com

2015-2016 Board of Trustees

Mariella Cummings Chair Physicians of SW Washington

Jessica Coen Chair Elect Xerox Services

Drew Phillips Vice Chair FORMA Construction

Neil Woody Treasurer McSwain & Company P.S.

Ron Bruchet Past Chair GHB Insurance

David Schaffert President/CEO Thurston County Chamber

George Barner Port of Olympia

Michael Cade Thurston Economic Development Council

Dave Cullen David D. Cullen

Dick Cvitanich Olympia School District

Cheryl Fambles PacMtn Workforce Council

Perry Hanchey Diamond Technology Innovations

Joseph Lanham Wells Fargo

Bryan McConaughy Puget Sound Energy

Ben Shah Olympia Orthopaedic Associates

Kevin Stormans Stormans, Inc.

Ann Sweeney Red Lion Hotel Olympia

Faith Trimble The Athena Group, LLC

Elyse Villanueva Heritage Bank

Joanna West Washington Business Bank

Mike Williams TAGS Awards & Specialties

Thank You to the Outgoing 2014-2015 Board Members

Jean Carr SCJ Alliance

www.thurstonchamber.com

Mike Marohn Past Chair 94.5 ROXY

Cheryl Selby Vivala

Sandi Wilson Thurston First Bank

Thurston County Chamber VOICE  July/August 2015 13

Photos courtesy of Dan and Carla O'Neill. Left: Joe Wickie. He hauled the first load of spent grains from the Olympia Brewing Company in 1896. Middle: Loading malt at the Olympia Brewery. Right: Dairy cows eating malt from brewery.

Beer, Dairy Cows, Compost & Flowers: Family Business Serving Region for 100+ Years

By Natasha Ashenhurst

D

rive out old State Route 99 and you’ll stumble upon a community treasure in Tumwater—The Barn Nursery and Great Western Supply. Both businesses are owned by O’Neill & Sons, LLC, a firm with a history in Thurston County spanning over 100 years.

On a warm, sunny day in June, I had the opportunity to sit down in the nursery with owners Dan and Carla O’Neill and talk about flowers, compost, beer and dairy cows. They shared the history of their business and its unusual beginning.

Brewing by-products recycled into food for dairy cows.

Dan’s great-grandparents were born in Switzerland and grew up in France. It was there that they learned to feed dairy cows the malt leftover from brewing beer, and recycle the spent hops on fields as a soil amendment. When they arrived in Olympia at the end of the 19th Century, they met the Schmidt family and bonded over their shared German language. When the Schmidt family started the Olympia Brewing Company in 1896, Leopold Schmidt worked out an agreement with Dan’s great-grandfather, Joseph Wickie Sr., to haul away the malt and hops left over from brewing, and the family business, J. Wickie Pioneer Dairy, Flowers on display at The Barn.

14 • July/August 2015 Thurston County Chamber VOICE

www.thurstonchamber.com

In 1978, Dan and Carla O’Neill recognized the importance of healthy soil amendments, and matched that need with the request that dairy farmers had to remove manure from their farms. The manure became an amendment for several soil mixes. In time, Great Western Supply grew to meet other landscaping needs in the community. Customers were then suggesting that the business begin carrying nursery stock. It was eight years later when the old barn sitting next to Great Western Supply became The Barn Nursery.

spanning over 100 years, was born.

They hauled the brewing by-products to dairy farms around the state for a food source for dairy cows. At the height of the brewing company’s production, Dan’s family was hauling away 21 tons of hops and malt every 45 minutes, seven days a week.

they came up with a clever solution that changed the course of their business.

‘manure for sale.’ That was the beginning of Great Western Supply.”

Business expansion keeps with the theme of recycling locally sourced products.

Over time, Dan and Carla built the landscaping supply business, staying true to the family business’s core competency of recycling locally sourced raw materials.

“As we expanded, we tried to keep with the theme of Dan was born and recycling, using byraised in Olympia, products from places but moved away such as Ostrom’s to attend college in Mushrooms to reuse Portland, Ore., then mushroom compost, traveled to Oakland, and recycling manure, Calif., to coordinate sawdust, compost international freight and other products movement for a mixed with soil to large shipping firm. make a rich blend In 1978, after years Great Western Supply sells soil, soil amendments, compost, wood products, sand and that gardeners and away from home, gravel, decorative rock & flagstone and offers yard debris recycling. landscapers love,” said Dan and his wife, Dan. By the time the Olympia Brewing Carla, moved back to Olympia to join “At that point, Dan decided that once Company closed, O’Neill & Sons had a Dan’s dad, Charles O’Neill, running the he delivered malt to the dairy farms thriving landscape supply business. family business (now called O’Neill and and hops to farmers, he could return Sons, LLC) and to build a home. The to Olympia with a truckload full of During this time, there was growth in the O’Neills realized while building their manure,” said Carla. “We dumped it southern part of the county. home that there wasn’t a lot of topsoil in a pile at our shop here on old [State or compost available in the area, so Route] 99, and stuck a sign in it that read, “This increased traffic on old 99, so when Continued on page 17. www.thurstonchamber.com

Thurston County Chamber VOICE  July/August 2015 15

1946 PROUDLY SERVING

THURSTON COUNTY

SINCE 1922

2014

16 • July/August 2015 Thurston County Chamber VOICE

www.thurstonchamber.com

people made their journey to Great Western to buy manure, they would ask to buy plants too,” said Carla. “The barn was sitting out in a field next to Great Western, storing hay and truck parts, so we brought it up to code and started The Barn Nursery in 1986.”

and are fortunate to have a community of local, talented artists that consign their art and products here.”

Both Great Western and The Barn are still family businesses.

Carla does a lot of the buying at The Barn, while Dan and their son, Joseph, work at Great Western Supply. The O’Neills believe there are a few simple rules that are essential for the longevity of a business.

Today, both Great Western Supply and The Barn have become a destination, drawing loyal customers from all parts of Thurston County—as well as from Gig “You don’t gain longevity in Harbor, Puyallup, Seattle and Grays Harbor. Moreover, while most business of 100-plus-years without nurseries shorten hours or close trying to understand the threads during the winter months, The Barn of business that are important,” stays open all year. Gardeners enjoy said Dan. “Essentially it is about free monthly classes, wreath-making serving others, including customers, in the winter, and a gift shop full of employees and your community.” local art.

“Gardening is something that you should be working on 12-months a year,” said Dan. “You spend the late fall and winter preparing the ground and maintaining your tools for spring. People often spend the winter learning and getting their soil ready, and then in the spring they are ready to get out to their gardens.”

“We want to make it worth the journey out here, so we offer something for everyone,” said Carla. “We have a lot of classes

“We are family here, whether we are related or not,” said Carla. “When you are close with your staff in a caring way, I think it helps your business grow.”

Dan adds, “You also have to have a passion for what you are doing. You have to believe in your work and make sure that those on your team believe in it too.”

The O’Neills also preach the importance of going the extra mile for their customers and offering the highest quality product available.

“You don’t gain longevity in business of 100-plus-years without trying to understand the threads of business that are important,” said Dan. “Essentially it is about serving others, including customers, employees and your community.”●

In 2014, Thurston County businesses threw away over 34,000 tons of material that could have been recycled at a lower cost.

Fill out our waste reduction survey and enter to win $100 credit toward your business’s garbage bill. www.surveymonkey.com/r/BizWaste

We can help. www.thurstonchamber.com

Thurston County Chamber VOICE  July/August 2015 17

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The Olympia Brew Fest, August 1, Port Plaza The Olympia Brew Fest is an annual summer beer festival that takes place at the Port Plaza in Olympia, WA. It features 30+ hand-picked, northwest breweries and over 60 different beers.

Presenting Sponsor:

Proceeds from the festival benefit the Thurston County Chamber Foundation Small Business Incubator program. Come and celebrate Olympia's fine brewing heritage! 1:00 p.m. - 8:30 p.m.

For sponsorship information, contact the Chamber at 360.357.3362.

Foofaraw 2015!

September 11

Bite of Business After Hours, October 15

Island Home 7:30 a.m. - 5 p.m.

Sponsorship to attend: $65 per civilian

Red Lion Hotel Olympia 5:30 p.m. - 7:30 p.m.

For sponsorship information, contact the Chamber at 360.357.3362.

www.thurstonchamber.com

Presenting Sponsor:

South Sound Showcase, October 22

Catering vendors, please call the Chamber at 360.357.3362 for information about showcasing your business!

Saint Martin's Marcus Pavilion

Presenting Sponsor:

10 a.m. - 4 p.m.

Vendor, sponsor and workshop information coming soon. Save the date now!

Thurston County Chamber VOICE  July/August 2015 19

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20 • July/August 2015 Thurston County Chamber VOICE

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Thurston County Chamber VOICE  July/August 2015 21

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22 • July/August 2015 Thurston County Chamber VOICE

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The Hub of Innovation & Entrepreneurship to Advance Community Prosperity

T

he newly created South Puget Sound Business Resource Center (SPSBRC) – a joint venture of South Puget Sound Community College (SPSCC) and the Thurston Economic Development Council (EDC) – will be a hub of innovation and entrepreneurship, focused on advancing community prosperity.

the shared vision for the new SPSBRC. This project will streamline the delivery of corporate training and business services, in order to help promote business and entrepreneurial start-ups and accelerate innovation and business growth. The Hub will continue to feature the strong continuing education classes and curriculum from SPSCC.

The Thurston Chamber’s August Forum on Wednesday, August 12 will feature a keynote address by Michael Cade of the Thurston EDC and Dr. Timothy Stokes, president of SPSCC.

Forum begins at 11:30 a.m. at the Red Lion Hotel Olympia.

Forum includes lunch and is $35 for general admission, $25 for prepaid Chamber members and $30 for members at the door. Reservations are strongly advised. Make your reservation today at www.thurstonchamber.com.

Together they’ll discuss the role of the college as a hub of innovation and entrepreneurship, serving as a point of entry and catalyst for all business development needs, as well as

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Thurston Chamber Foundation's Business2Youth Connect Video Wins Bronze Telly Award

T

he Telly Awards has named Pardiman Productions as a Bronze winner in the 36th Annual Telly Awards for their piece titled “B2Y Connect”. With over 13,000 entries from all 50 states and numerous countries, this is truly an honor. “B2Y Connect” is an animated promotional video for the Thurston Chamber Foundation’s innovative new Business 2 Youth Connect program.

winners of the Bronze Telly.

The Telly Awards was founded in 1979 and is the premier award honoring outstanding local, regional, and cable TV commercials and programs, the finest video and film productions, and online commercials, video and films. Winners represent the best work of the most respected advertising agencies, production companies, television stations, cable operators, and corporate video departments in the world.

“We were very excited that the Thurston Chamber Foundation chose us to produce this fun and creative video project. We couldn’t be happier that our joint effort is being recognized for it’s quality and creativity,” said Corey Lopardi, Owner of Pardiman Productions.

A prestigious judging panel of over 500 accomplished industry professionals, each a past winner of a Silver Telly and a member of The Silver Telly Council, judged the competition, upholding the historical standard of excellence that Telly represents. The Silver Council evaluated entries to recognize distinction in creative work – entries do not compete against each other – rather entries are judged against a high standard of merit. Less than 10% of entries are chosen as Winners of the Silver Telly, our highest honor. Approximately 25% of entries are chosen as

www.thurstonchamber.com

“The Telly Awards has a mission to honor the very best in film and video,” said Linda Day, Executive Director of the Telly Awards. “Pardiman Production’s accomplishment illustrates their creativity, skill, and dedication to their craft and serves as a testament to great film and video production.”

"Pardiman Productions deserves this well-earned recognition for their work. This project, connecting business with youth, is an important part of our mission and Corey and his team got the message across in an engaging and entertaining way,” said David Schaffert, President/CEO of the Thurston County Chamber of Commerce.

To find out more about the Telly Awards, visit their website at www.tellyawards.com.

To watch the Business2Youth Connect video, visit www. thurstonchamber.com ●

Thurston County Chamber VOICE  July/August 2015 25

Glacier, continued from page 4

first flight school in Thurston County— and Glacier Flight School was launched.”

One-on-One, Individualized Instruction Since its inception, Glacier offers one-onone instruction that allows students to proceed at their own pace and on their own time frame; they get to set their own schedule.

“Our mission is to make them the best they can be in 200 hours, and then give them the support they need to find jobs,” said Thielen. “We are not the biggest flight school in the country, but I think we are the best.”

The price tag for helicopter career training is over $70,000, compared to over $50,000 for airplane training, so Thielen partnered with Illinois-based Pilot Finance to offer students financing options. He has also partnered with Sallie Mae to expand financial aid. He boasts his students have a loan default rate close to zero, based on Sallie Mae’s published default rates Thielen then worked to add depth to his program—and make it an easier sell to the parents of his students—by partnering with Utah Valley University to offer degrees in aeronautical science, allowing students to expand their career opportunities. The UVU college classes are taken online, and the flight training and the ground school is taught at Glacier with Glacier employees. Glacier also added a Federal Aviation Administration designated examiner, Mike Everett, to the staff to make pilot certification easily accessible to its students.

“Ultimately, our job is not over until our students are working. If I don’t have a position for them here, I’ll place them somewhere else,” said Thielen. “Once they get their 1,000 hours, a lot of students work as tour operators around the Grand Canyon or Alaska, or they’ll work in the oil industry.”

Diversification: Glacier as Photos: Top, helicopter training. Middle: Glacier rolls out red carpet for FBO clients. Bottom: As an Avfuel contract fuel provider, Glacier uses state-of the art trucks.

26 • July/August 2015 Thurston County Chamber VOICE

www.thurstonchamber.com

Glacier owns a drag racing team.

Thielen owns T Brothers Liquor Lodge with wife and brother.

a fixed-base operator (FBO) at the Olympia Regional Airport

private lockers, one-on-one training, and members will have access to unlimited shooting, seven days a week.”

Once Thielen got the flight school off the ground, he continued to diversify his business.

When Thielen isn’t running Glacier Aviation, T Brothers Liquor Lodge or launching the Glacier Gun Club, you’ll find him on the track.

Today, he offers an airplane flight school in addition to helicopters. He also established Glacier as a fixed-base operator (FBO) at the Olympia Regional Airport. A FBO provides a variety of aviation services at airports, including fueling, catering, wifi access and assisting in arranging ground transportation to independent pilots. Glacier’s FBO customers include Pepsi, Target, Costco, NetJets and Flight Options.

“Glacier owns a drag racing team,” said Thielen. “Now, that is my true passion.” ● Natasha Ashenhurst is a freelance writer for the VOICE Magazine and can be contacted at natasha.ashenhurst@gmail.com

“We literally roll out the red carpet for our clients. Our job is to make the pilots look good so they’ll keep landing here in Olympia,” said Thielen. “Pilots call ahead and let us know what kind of car they’ll need, or catering and cleaning services, and Glacier will even do their laundry and dishes. We’ve become friends with many of them and have an excellent working relationship.”

Partner with Airlift Northwest In 2007, Glacier partnered with Airlift Northwest, leasing a building to them at the Olympia airport and providing their fueling service. The partnership has gone so well that Glacier is building a 10,000-square-foot facility in Juneau, Alaska, for Airlift Northwest to lease. Glacier provides airport support so Airlift Northwest can focus on their core competency: Saving lives.

When asked what is next for Glacier, Thielen said, “As an entrepreneur, you have to have multiple income streams. I own T Brothers Liquor Lodge downtown with my wife, Lori, and brother, Andy. In September, we are opening the Glacier Gun Club, a shooting range in the back of the T Brothers Liquor Lodge. It will be a 1,000 member club where members go through a screening process. We’ll offer incredible service,

www.thurstonchamber.com

Thurston County Chamber VOICE  July/August 2015 27

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