VOICE Magazine, September/October 2014

SEPT./OCT. 2014

THURSTON COUNTY CHAMBER OF COMMERCE

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B UI LDI NG COMMUNITY PROSPERITY FOR 140 YEARS

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CONTENTS

CALENDAR

Page 3 ...Chair's Column: Our Medical Insurance Crystal Ball

September 2

Page 4................President's Column: David's Elevator Speech

Morning Mixxer - 7:30 - 8:30 a.m. - Affinity of Olympia, 4701 7th Ave SW, Olympia

Page 5 .....................................New LTC Program Coordinator

September 10

Page 7.......................Startup Playbook: RHD Enterprises, Inc. Page 9..........South Sound Showcase: Procurement Expo 2014 Page 10..............................................Welcome New Members!

Page 12 ......................September Forum: Meet the Candidates Page 14 ................................Cover Story: I.P. Callison & Sons

Forum - 11:30 a.m. - 1 p.m. - Red Lion Hotel Olympia Topic: Candidates Forum

September 16

SBA Loan Seminar - Noon - 1 p.m.

Thurston County Chamber, 809 Legion Way, Olympia

September 18 Business After Hours - 5:30 p.m. - 7:30 p.m. -

Olympia Orthopaedic Associates, 3901 Capital Mall Dr., Olympia

October 7

Page 19.......................................Chamber Advocacy In Action

Morning Mixxer - 7:30- 8:30 a.m. - TwinStar 4525 Intelco Loop SE Lacey

Page 23 .......Thurston Chamber Young Professionals Network

October 7

Page 24.......................................................Networking Events 809 Legion Way SE P.O. Box 1427 Olympia, WA 98507

Copyright © 2007 Thurston County Chamber ALL RIGHTS RESERVED Published bimonthly by the Thurston County Chamber.

www.thurstonchamber.com info@thurstonchamber.com 360.357.3362

South Sound Showcase: Procurement Expo 2014 10 a.m. - 4 p.m. Saint Martin's University

October 8

Forum - 11:30 a.m. - 1 p.m. - Red Lion Hotel Olympia Topic: To Be Determined.

October 16

Business After Hours: Bite of Business- 5:30 p.m.

5900 Troon Lane SE, Olympia

Join the conversation online at facebook.com/ThurstonCountyChamber.

These events require pre-registration at www.thurstonchamber.com

BUILDING COMMUNITY PROSPERITY FOR 140 YEARS Diamond Investors:

Anchor Bank Heritage Bank Phillips Burgess Physicians of Southwest Washington Port of Olympia Versoria Executive Officers Ron Bruchet, Chair GHB Insurance Mariella Cummings, Chair Elect Physicians of Southwest WA Jessica Coen, Vice Chair Xerox Company Neil Woody, Treasurer McSwain & Company P.S. Mike Marohn, Past Chair 94.5 ROXY

Platinum Investors

Capital Medical Center Forma Construction Key Bank Lucky Eagle Casino & Hotel Mills & Mills Funeral Home & Memorial Park Morningside TwinStar Credit Union Washington Business Bank Xerox

CHAMBER BOARD & STAFF Board of Trustees

George Barner, Port of Olympia

Michael Cade, Thurston EDC Jean Carr, SCJ Alliance David Cullen, David D. Cullen Dick Cvitanich, Olympia School District Cheryl Fambles, PAC Mountain Workforce Development Council Jim Geist, Capital Medical Center

Perry Hanchey, Diamond Technology Innovations Bryan McConaughy, Puget Sound Energy Drew Phillips, FORMA Construction Cheryl Selby, Vivala Kevin Stormans, Stormans Inc. Ann Sweeney, Red Lion Hotel Faith Trimble, The Athena Group Sandi Wilson, Thurston First Bank

Editor: David Schaffert Layout & Design: Natasha Ashenhurst Cover Photo Mentha spicata (spearmint) Printing: Print NW 2 • Sept./Oct. 2014 Thurston County Chamber VOICE

Gold Investors

America's Credit Union • Cabinets by Trivonna Columbia Bank • Complete Nutrition The Creative Office • D Zines Express Employment Professionals First Citizens Bank • GHB Insurance Great Wolf Lodge • Iron Heights Jessica Jensen Law PS • McSwain & Company PS Nisqually Red Wind Casino Olympia Orthopaedic Associates Pardiman Productions Providence St. Peter Hospital • Puget Sound Energy Red Lion Hotel Olympia • Saint Martin’s University SCJ Alliance • TAGS

Chamber Staff David Schaffert, President/CEO Sytease Geib, VP Workforce Development Marny Bright, VP Member Services Alisha Blain, Events Coordinator Laurie Bjerke, Admin. Assistant Debbie Burk, Business2Business Kathleen Cooper, Business2Business Beth Johnson, Member Services Judy Reynolds, LeadershipThurston County Rachael Lebon, Business2Business Pam Singleton, Finance Officer Matthew Sult, Member Services Martha Wagner, Member Services Michele Winn, Camo2Commerce www.thurstonchamber.com

M ESSAGE FROM BOAR D C H A IR

Our Medical Insurance Crystal Ball

By Ron Bruchet, President GHB Insurance

Ron Bruchet

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The enrollment period for coverage ended March 31. Employees he majority of our membership consists of small businesses with fewer than 50 full-time equivalent hired afterward might have to go without coverage until Jan. 1, employees. Of those members – that offer employee unless they qualified for the special enrollment waiver. That also benefits – the majority renew their coverage sometime between means some employees might be required to pay a penalty for now and the first of the year. With that in mind, I thought not having coverage in 2014. now would be a good time to review "All in all, we expect the what has happened in the health care road to remain bumpy in the Many of those navigating the health care marketplace this past year and outline coming years. There are some exchanges experienced glitches, frustration and some things to expect in 2015. really good things happening long hold times with customer service.

as a result of the ACA, and So what does 2015 hold for us? We are starting In 2014, there were three major changes some not so good things. " to glean a picture based on rates filed with the to individual medical plans and group-Ron Bruchet based employer plans that resulted Office of the Insurance Commissioner. in a “perfect storm.” First, most of • Individual rate requests are ranging from a 7 percent the Affordable Care Act’s “essential benefits” were required to be added to the new plans. Second, new taxes and fees were decrease to a 26 percent increase. added to premiums. Third, new rules were placed upon trust • Group-based plans for small businesses with fewer than 50 and association programs requiring them to meet a new “bona employees have rate requests ranging from an 11 percent fide trust” definition, resulting in the loss of six programs and decrease to a 13 percent increase. shrinking the remainder by requiring them to cater only to a very narrow segment of industries (e.g. biotech, retail, wholesale, construction, etc.).

This “perfect storm” increased average individual and group rates more than 25 percent.

Some small businesses moved their group-based medical plans to the individual market, hoping employees would pay less for health care by taking advantage of federal subsidies available through state exchanges. Unfortunately, there were a few setbacks under this strategy.

The federal government cracked down on businesses that provide additional income on a pre-tax basis to help employees pay for individual health care. Employers can help pay the premium, but not on a tax-free basis.

Some employees did not qualify for subsidies because their income was too high or their spouse had access to other employer-offered health care.

www.thurstonchamber.com

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Two carriers have filed to enter the small group market place so most employers will have access to six direct carrier options in 2015.

More businesses are looking into self-funded medical coverage, even businesses with as few as five employees. These products are referred to as “level funding” and can provide small businesses with additional funding protections, the opportunity to share in surplus claims dollars, and the ability to affect their rates because of successful wellness programs.

All in all, we expect the road to remain bumpy in the coming years. There are some really good things happening as a result of the ACA, and some not so good things. Maybe in a future article I can elaborate on the good. In the meantime, you – as a Thurston County Chamber of Commerce member – have access to some competitive dental and vision products, so feel free to contact us with any questions. ●

Thurston County Chamber VOICE  Sept./Oct. 2014 3

M E S SAGE F RO M TH E PR ES I DE N T

My Elevator Speech Narrowed Down to One Word: Advocacy

By David Schaffert, Thurston County Chamber of Commerce President/CEO

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ome organizations require active membership in order to receive value. A gym membership is one example. You have to put in time on the treadmill or in the pool to reap the rewards.

Plan, the City of Lacey’s sign ordinance, the Olympia Shoreline

Some view their Thurston County Chamber of Commerce membership the same way they view their gym membership -- i.e. put in the time at networking events and branding opportunities or else it is not worth the investment.

ArtSpace. The Chamber has also facilitated talks with local

I disagree. During my 16 years as Chamber president, I’ve refined what I call my elevator speech, which I’ll share with you.

Master Program, Mazama pocket gopher protections, rapid rehousing for the homeless, the City of Olympia’s Community Renewal Area, the Briggs Village Master Plan Amendment and government on behalf of individual businesses and their projects jeopardized by regulation.

What all this comes back to is the Chamber's community stewardship mission. Every day, we are creating environments conducive to business interests. Business interests are crucial for

The Chamber has two primary missions. First, the Chamber supports business through myriad services and benefits, including networking and branding opportunities. Second, the Chamber advocates every day for a healthy and prosperous community. If one wanted to reduce the Chamber’s mission and purpose to one word, it would be “advocate.” Advocating for community, business and individual success is what the Chamber does every single day.

a fully functioning community.

During the past several months, the Chamber has been engaged in issues that impact business and community. Our efforts include commenting on the City of Olympia’s Comprehensive

along with us, but we also know that you are busy running a

4 Sept./Oct. 2014 Thurston County Chamber VOICE

It is important to be clear that advocacy isn’t just the Chamber’s public policy. Advocacy is education, workforce development and leadership development. Ultimately, advocacy is about the success of our community.

Of course, we’d love to see you working on public policy right business. So, sit back and relax. Your Chamber membership is working hard, for you and for the community. ●

www.thurstonchamber.com

THE CHAMBER FOUNDATION

Class of 2015 Begins LTC Experience

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he Class of 2015 kicks off a new year at the Sept.

12 Opening Retreat. The 35 people in this year’s class represent a broad cross-section of the community - large and small businesses, non-profit organizations, public agencies and community volunteers. Participants meet monthly from September through June to learn about current issues, make community connections and explore ways to get involved.

LTC is a community-based leadership development program of the Thurston County Chamber Foundation. For additional information, go to www.LeadThurstonCounty. com or call 360.357.8515. ● Introducing: LTC Class of 2015

Kwabena Adu-Sarkodie, Brown & Caldwell Renee Bennett, TwinStar Credit Union Jessica Brandt, Intercity Transit Jessica Coen, Xerox Commercial Solutions, LLC Jacquelyne Ferrado, Washington Student Achievement Council Guaranteed Education Tuition Program (GET) Kelly Green, South Puget Sound Community College Philip J. Harlan, Keller Williams Realty Olympia Bob Heck, Kiley Juergens Wealth Management, LLC Monica Heuer, The Evergreen State College Michele Jorgenson, Port of Olympia Mina Kiive, Morgan Stanley Jennifer Kolb, City of Tumwater Police Department Chris Lanese, Washington State Attorney General's Office Susan Leyster, Saint Martin's University Carly Mattsen, Capitol City Press Rae McNally, Junior League of Olympia/ WA State

www.thurstonchamber.com

Dept. of Commerce Kim Parks, Anchor Bank Holly Paxson, Lacey Timberland Library Debbie Payne, Fairchild Record Search Stacey Ray, City of Olympia Mark Rentfrow, Thurston Economic Development Council Mindie Reule, Reule Consulting Lauren Rodriguez, Hands On Children's Museum Justin Shahan, Puget Sound Energy Dan Shelfer, Boys & Girls Clubs of Thurston County Bill Sloane, MSGS Architects Tristan Steed, Morgan James, PLLC Heather Sundean, Thurston County Food Bank Todd Thoma, Thurston County Sheriff's Office Elyse Villanueva, Heritage Bank Donna Waite, Goldstein Law Office, PLLC Ryan Waterman, Thurston First Bank Henry Williams, TAGS Awards & Specialties Kelly T. Wood, Phillips Burgess PLLC Vanessa Youckton, Lucky Eagle Casino and Hotel

I

New Program Coordinator and Board Members Join LTC

n August, LTC and the Thurston County Chamber Foundation welcomed new Program Coordinator, Judy Reynolds. Judy comes to LTC after serving 24 years as Executive Director of the Washington State Future Business Leaders of America (FBLA). A long-time Thurston County resident, she has a strong background in leadership development, organization management, and event planning. She replaces Patti Grant, who retired after five years in the position.

There are also four new faces on the 15-member LTC Board of Trustees for 2014-15. The following members will serve three-year terms: Tom Carroll, President and CEO of Tiburon Systems LLC; Ann Freeman-Manzanares, General Manager of Intercity Transit; Kim Peterson, VP Finance/Chief Financial Officer of TwinStar Credit Union; and Jon Tunheim, Thurston County Prosecuting Attorney.

Board officers for the 2014-15 fiscal year are: Chair Renée Sunde, Judy Reynolds Deputy Director of the Thurston LTC Program Coordinator Economic Development Council; Chair Elect Rick Hughes, General Counsel of the LOTT Clean Water Alliance; and Past Chair John Doan, City Administrator for the City of Tumwater. ●

SAVE THE DATE! 2015 Distinguished Leader Awards Wednesday, February 25, 2015 5:30 Reception - 6:30 Dinner and Program Red Lion Hotel Olympia

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oin Leadership Thurston County and the Thurston County Chamber Foundation in honoring leaders who demonstrate outstanding initiative, inspire others and make a significant impact in our community. Event sponsorships are available. Call Judy Reynolds at 360.357.8515 or visit www. Presented by: LeadThurstonCounty.com.

Thurston County Chamber VOICE  Sept./Oct. 2014 5 

Two new degree programs and a new minor expand academic offerings at Saint Martin’s University

M

ore choices await Saint Martin’s University students, who can now enroll in new undergraduate degree programs in communication studies or educational studies, or choose to minor in social justice, this fall. The University now offers 25 degree programs.

Hill explains, “If you’re interested in working with people from other cultures, you might focus on foundation studies, which would prepare you to work with international students, immigrant services, teaching English as a Second Language or similar careers.”

The communication studies program provides an overview of communication in society, says Irina Gendelman, Ph.D., program director. Students also study self-reflective citizen engagement and creation of communication media.

The University’s new minor in social justice will enable students to explore the nature of social justice and ways to foster it, says its originator, Robert Hauhart, Ph.D., J.D., professor of criminal justice and legal studies.

She says the interdisciplinary degree is a good springboard to graduate school or to communications careers focused on production – such as public relations – or more abstract fields.

The minor is an interdisciplinary study of forms of justice in society outside those provided through the legal system and on the corresponding societal settings for injustice. The minor complements a major in fields such as criminal justice or sociology.

For anyone planning non-school careers that involve teaching, the new educational studies program is an answer. Students learn the best ways to support learning and administer learning programs, says Belinda Hill, Ph.D., who directs the program.

Based on their career interests, students also focus on one specialized teaching area: foundation studies in education and culture, early childhood education, community education, health and fitness, or STEM (science, technology, engineering, mathematics).

Leads Groups Nurture Economic Vitality With New Relationships

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he Chamber’s Leads Groups demonstrate the value of active participation in business development groups.

Each of the five leads groups include business owners and

sales professionals from non-competitive industries committed to help each other cultivate their businesses.

“I have been attending a Chamber leads group for the last five years,” said Tom Lally, an agent with GHB Insurance. “I have seen an increase in business and built lasting relationships with other business owners.”

6 Sept./Oct. 2014 Thurston County Chamber VOICE

For more information, please visit the Saint Martin’s University website, www.stmartin.edu ●

LEADS AT LUNCH Tuesdays; 11:30 a.m. to 12:30 p.m.

Ramblin’ Jacks 520 4th Ave, Olympia TOP FLIGHT Thursdays; Noon to 1 p.m.

Pellegrino’s Event Center 5757 Littlerock Rd SW, Tumwater WIRED Thursdays; 8:30 to 9:30 a.m.

Paisely's Cafe 625 Black Lake Blvd. SW, Olympia CAPITOL LEADS Wednesdays; 7:45 to 8:45 a.m.

Elyse’s Catering 3238 Capitol Blvd. S., Tumwater WOMEN'S REFERRAL GROUP 2nd and 4th Thursdays 5:15 to 6:15 p.m.

Mills & Mills Funeral Home 5725 Littlerock Rd. SW, Tumwater

www.thurstonchamber.com

STARTUP PLAYBOOK: Rozanne Garman & RHD Enterprises, Inc.

By Natasha Ashenhurst

W

e all love a good bootstrapping story – we honor the ability to lift oneself up the economic ladder through hard work, ingenuity and the strength of personality. The story of Rozanne Garman, owner of RHD Enterprises, Inc. - on track to gross over $7 million this year - fits the bootstrapping narrative.

However, Garman’s story is also about the power of great mentors and the skill of navigating the maze of government small business programs and procurement.

This is the second in our Startup Playbook series where we examine Thurston County startups – and the entrepreneurs behind them – in order to learn what’s working and what’s not, and search for a pattern to success.

Rozanne Garman. Photo courtesy of Heather Harris, Elements Photography

Introducing Rozanne Garman Straight out of high school, Rozanne Garman didn’t have a clear plan for her work life. She landed her first job as a receptionist for a fire sprinkler installation firm. Her next stop was a local community college, and then she worked as a project coordinator for a local contractor. “The owner taught me the foundation of construction. I learned how to read drawings, review specs and put a proposal together. I received a great hands-on education,” said Garman.

Soon she was learning how to design pre-engineered metal buildings and found herself in Acapulco at a Builder’s Meeting. “While I was there one of my mentors introduced me to the Vice President of Span Construction, the group that builds Costco stores all over the world. He offered me a job in California. I moved for the job, and was soon learning how to design large pre-engineered buildings all over the world, as well as how to deal with the different logistical issues that

arose,” she said.

Eventually she started to miss the Pacific Northwest. “I am a Northwest girl and I missed the mountains, trees and water.

I received an opportunity to come home and work for a local builder," she said. "Soon, my division was acquired by a company that was an 8(a) general contractor. I estimated and managed projects for them. In 2008 the owner gave me a gentle boot out the door and told me it was time for me to start my own company. I listened, and that was the beginning of RHD Enterprises."

The RHD Enterprises, Inc. Story Soon Garman was learning how to apply for and navigate the world of the 8(a) Business Development Program. This Small Business Administration (SBA) program helps small, disadvantaged businesses compete in the marketplace.

Continued on page 26 Thurston County Chamber VOICE  Sept./Oct. 2014 7

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Learn how to succeed in government contracting at South Sound Showcase

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ur members asked for a better way to connect with buyers from local government and larger businesses, so the Thurston County Chamber has partnered with Thurston EDC’s Procurement Technical Assistance Center (PTAC) to create a new event – South Sound Showcase: Procurement Expo.

This event will help businesses succeed in contracting by connecting with buyers in person!

Make the South Sound Showcase part of your fall marketing campaign by becoming an event sponsor or vendor.

Participants include the City of Olympia, the City of Tumwater, the City of Lacey and Thurston County.

Workshops Businesses throughout the region interested in government contracting

www.thurstonchamber.com

and procurement should plan to attend the event and take advantage of the high quality workshops that will be held throughout the day. Workshops will be taught by local government buyers and other government contracting experts. Learn how government buys and what they look for in a contractor, supplier, or service provider. Attendees will leave with a better understanding of common mistakes businesses make when attempting to sell to a local government. Visit thurstonchamber.com for a complete list of workshops.

SpeedSell This is your chance to meet directly with the purchasers.

Sign up for SpeedSell by calling the Chamber for the list of decision makers you'll have the opportunity to meet.

Sign up soon to get in front of top prospects. SpeedSell is for Showcase vendors only. ●

South Sound Showcase: Procurement Expo 2014 Information:

When? October 7, 10 a.m. - 4 p.m.

Where? Saint Martin's University Marcus Pavilion. 5300 Pacific Ave., Lacey

• Entrance Row Booth,U $425.

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Directory SOLD Listing.

• Standard Row Booth, $375. Includes Directory Listing.

Reserve your spot today!

360.357.3362 www.thurstonchamber.com Presented by:

Brought to you by:

Thurston County Chamber VOICE  Sept./Oct. 2014 9

The Chamber Welcomes New Members who Joined in June & July Advocare - Alan Shimamoto - Independent Distributor

Alan Shimamoto www.getenergyandfit.com (360)915-2196 Health, Fitness & Nutrition Consultants

Airtight Heating and Air Conditioning

Paul Glasgow www.airtightheating.com (360) 455-0455 Heating & Air Conditioning Companies

All You Need Landscaping, LLC

Matt Malecki

Elite Bookkeeping Solutions

Laura Butler

www.elitebookkeepingsolutions.net

(206) 805-8840

Landscape Contractors Aych Electronics

Hagop Ouzounican www.aych.com (360) 539-5156

Computers - Sales & Service Aztec Lanes

Dan Brathovd www.azteclanes.com (360) 357-8808

Bowling Century 21 Link Real Estate

Robyn Link

www.century21linkrealestate.com

(360) 486-4457

Real Estate Agents The Daily World

Sean McDonald www.thedailyworld.com (360) 532-4000 Newspapers & Magazines

Jason Heilpern www.geekandgamerfitness. com (360) 628-9697

Health & Fitness Clubs Guild Mortgage

Matt Hartley www.guildmortgage.com/ branches/olympiamain (360) 491-3282

Mortgages & Contracts

(360) 459-9790 Legal Services

Daniel Kuney www.maxkuney.com (509) 535-0651

Public Works Construction

Dawn Loduha www.smarttalent.net (360) 456-0380

Employment Services & Consultants

Attorneys Hertz Equipment Rental

Andy Kirsten www.hertzequip.com (360) 491-9424

Equipment hibu Inc.

Bradley Brewer www.hibu.com (360) 888-0626 Marketing Consultants

Jaron Banks

Jaron Banks www.russellchirocenter.com (253) 391-9053

Chiropractors, D.C. Javita - Java Happiness

Michelle Lamoreaux (360) 451-2674

Jodi's Interiors

Jodi Hill www.jodisinteriors.com (360) 507-5142 Interior Window Coverings/ Cushions

Ben Anderson www.soundnativeplants.com (360) 352-4122

Nurseries & Garden Centers

LeAnne Hine (360) 357-3722

Social Service Organizations Platinum Electric, Llc

Brandon Lester (360) 584-3084

Electric Contractors

Liz Gagley (425) 397-9400

Sound Native Plants, Inc.

Olympia Eagles Club Spiritual Response Association

Kathleen Butler www.spiritualresponse.com (360) 413-7881

Alternative Health Care Thunderbird Real Estate

Leslie Center

Heritage Law Office, LLC

The Cellular Connection

Cellular & Wireless Phones & Service

www.wlucasjr.legalshieldassociate.com

SmartTalent

Max Kuney Construction Geek & Gamer Fitness

Food and Beverage Distributor

Sarah Tritz (360) 754-5192

Willie Lucas

Bookkeeping Service

www.allyouneedlandscaping.com

(360) 870-3192

Legal Shield - Willie Lucas, Jr.

Port Blakely Tree Farms, LP

Duane Evans www.portblakely.com (360) 570-1992

Timber & Timberland Companies Praxair Distributing

Rick Shelton www.praxair.com (360) 943-9295

Welding Equipment & Supplies Quadrant Homes

Missi Pacheco www.quadranthomes.com (360) 539-7996

Residential Construction RE/MAX Four Seasons - Marie Gladney

Marie Gladney www.mariegladney.com (360) 561-3400

Real Estate Agents Rhino Linings of Olympia

Sarah Jacob (360) 866-8600

Truck Bed Liners & Protective Coatings

www.thunderbirdrealestatewa.com

(360) 956-1972

Real Estate Companies Watson Rossow Financial Services

Pete Watson (360) 956-7300

Financial Planning Consultants Whetstone Fitness

Abigail Upshur www.whetstonefit.com (360) 956-3400

Health & Fitness Clubs Window Genie

Lynda Zeman www.windowgenie.com (360) 664-3643

Window Cleaning & Pressure Washing 3D Systems

Peter Diaz www.3dsystemsllc.com (360) 791-2393

Modular Office Furniture

RJF Janitorial, LLC

Rebecca Foster (360) 556-5857

Janitor Service

10 Sept./Oct. 2014 Thurston County Chamber VOICE

www.thurstonchamber.com

360.456.4999

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Thurston County Chamber VOICE ď Ź Sept./Oct. 2014 ď Źď€ 11

MEMBERSHIP

Forum - Wednesday, September 10

Meet the Candidates

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Thurston County Chamber of Commerce Forum Wednesday, September 10, 11:00 a.m.

Red Lion Hotel Olympia

oin the Thurston County Chamber of Commerce for Forum on Wednesday, September 10 for a Candidate Reception & Meet the Candidates Forum: Don’t miss this celebration of politics, policy and people.

All candidates vying for public office in Thurston County have been invited to attend the Chamber’s Forum on Wednesday, September 10, to meet and mingle with community and business leaders.

The Forum program will feature one race – which will be announced soon! Please check thurstonchamber. com for updated information.

Candidates in all races are encouraged to arrive early and stay late for as much one-on-one conversation with Chamber members as possible.

LEGAL ADVICE YOU CAN BUILD ON.

Forum is held at the Red Lion Hotel Olympia and the Candidates Reception will start at 11:00 a.m. A buffet lunch begins at 11:30 a.m., and then the program will start at noon.

Reservations are requested at thurstonchamber.com or by calling 360.357.3362. General admission is $35 and prepaid Chamber members are $25. Members at the door are $30. â—?

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12 • Sept./Oct. 2014 ď Źď€ Thurston County Chamber VOICE

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From Farm to Store Shelves: Celebrating I.P. Callison & Son’s 111 Year Legacy of Relationship Building and Scientific Investment

By Natasha Ashenhurst

A

t I.P. Callison & Sons they talk about peppermint and spearmint the way a sommelier talks about wine, or the way a craft distiller talks about spirits – in terms of distinct flavor profiles influenced by growing region, soil type, climate, elevation and changes in the weather. And while not all of us sip wine or whiskey on a daily basis, chances are each of us gets a daily dose of Callison mint.

It is the most distinct ingredient in gum, mouthwash, toothpaste and after-dinner mints produced by some of the largest corporations in the world. And when we chew that stick of gum or devour that mint we expect the flavor to remain consistent – day after day and year after year, which is a feat of precision mastered over decades of experience.

How this Lacey-based, fourth-generation, family-owned and operated business has endured since 1903 to become one of the world’s leading suppliers of mint oil is a story to celebrate and learn from.

The company is a model of relationshipbuilding, creativity in research and development and applying decades of experience perfecting a process that delivers, over and over again, one precise product – mint.

Historical Snapshot I.P. Callison was a school teacher in Chehalis, Wash., who branched into pharmaceuticals when he took part in a joint venture to supply drug companies with cascara bark harvested from Pacific Northwest forests. He expanded into foxglove leaf – digitalis – as well. In

1928, I.P.’s son – Cecil – launched the company into the greens business, which included huckleberry, ferns and salal.

I.P. Callison & Sons entered the mint market with the purchase of W.J. Lake & Co., a brokerage firm, whose assets included crude peppermint oil. When synthetic alternatives for cascara and foxglove took over the market, the company decided to focus exclusively on peppermint and spearmint oils, while the greens business was spun off into another family-run company.

The company moved to Lacey in 2004.

Photos courtesy of I.P. Callison & Sons. Left to right: mint in the field. Creating product in the applications kitchen. Research & Development at I.P. Callison.

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At I.P. Callison & Sons, each batch of spearmint and peppermint oil is tested using gas chromatography. The chemists in the GC room analyze oil based on their individual components. Each batch is also evaluated by taste and smell.

Cornering the Mint Market

according to company documents.

Peppermint from the Pacific Northwest had a poor reputation before the turn of the century, according to company documents, until mint farming migrated from the eastern United States to Washington, Oregon and Idaho.

I.P. Callison experienced competition in the industry until 15 years ago.

“Today, eastern Washington is the largest mint growing region in the world,” said James Burgett, president of I.P. Callison and the great-grandson of I.P. “Washington is the leading producer, followed by Oregon and Idaho. We source mint from India and China as well.

“Each region produces a distinct flavor profile. It is our job to provide the appropriate mint for products ranging from chewing gum to confectioneries.”

I.P. Callison buys directly from farmers in each of these regions. The plants are chopped and steam is used to extract the oil, all within three days of harvest.

Three to six acres of mint can yield a 55 gallon drum of oil. One drum of mint oil can flavor nearly 5,165,000 sticks of gum, or 258,250 packs. The mint oil industry produces crops worth $160 to $180 million in farm value each year,

“In the late 1990’s we saw an opportunity to become more effective, so we rebuilt our management team which still remains in place today,” said Burgett. “ At the same time a fortuitous event occurred.

One of our main competitors went out of business which created a vacuum that we were able to fill.”

At that point, Burgett and his team made the decision to invest heavily in three areas: relationship building with mint farmers across the United States and India, relationship-building with the companies that purchase their mint, and research and development at the agricultural process and mint applications.

Building Relationships from Farm to Corporate America “In 2006-2008 we had an energy crisis which put a lot of pressure on farmers,” said Burgett. “They were losing money on fixed price contracts. Our solution was to create index-based contracts that allow

Top to bottom: Lacey Campus. Drums of mint oil in the I.P. Callison Warehouse. Testing the mint oil.

farmers to manage their energy risk. This step saved the industry by providing security for farmers [and] ourselves.

“We are very entrenched in our relationship with farmers, which is something we invest in.”

At the other end of the spectrum are the companies that purchase the mint. Those relationships are also carefully cultivated.

Mint buyers are regular visitors to the Lacey campus. In a beautiful conference room, Burgett and his team develop those relationships, discuss flavor profiles and present new product concepts.

“Our primary role is to provide a high quality product and present solutions for our customers,” he said.

Science During the restructuring years, Burgett and his team built an applications kitchen to test flavors in both new and existing products. Visitors to the applications kitchen will see empty tubes of toothpaste, boxes of chocolates and breath mints, and every machine necessary to mix and manufacture chewing gum.

Continued on page 17

www.thurstonchamber.com

Thurston County Chamber VOICE  Sept./Oct. 2014 15

AN OUNCE OF

PREVENTION Colon cancer is the third leading cause of cancer-related deaths in the United States among men and women, according to the American Cancer Society.

But, the good news is that routine screening can prevent colon cancer or find it at an early, treatable stage!

Over 50?

Request a free screening kit online or by phone. capitalmedical.com/freekit 360-596-4883

If you’re over age 50, request a free at-home screening kit as a first step to good colorectal health! After using the easy throw-in-the-bowl test, discuss your results and recommended clinical screenings with your primary care physician.

3900 Capital Mall Dr. SW, Olympia • 360-754-5858 • 888-677-9757 • www.capitalmedical.com

Capital Medical Center is partly owned by some of the physicians who serve our patients.

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©2014 BCI

www.thurstonchamber.com

Continued from page 15

“Today, we present new flavor concepts to a company using their own products,” said Burgett. “We’re constantly looking at new ways to provide performance at a better price.

This takes research and development and creativity.”

The company also works closely James Burgett with farmers to refine processes in propagation, planting, pest control, irrigation, harvest, distillation and storage.

“Agriculture in the United States has become very competitive, so mint has to be competitive as well,” said Burgett. “What is grown is grown for contract. If there is not a contract for it [farmers will] grow something else, like soybeans or corn.

Bring Clarity, Alignment and Action to What You Do. Let’s Get Started Today.

“When I started, there were around 1,000 mint farmers. Now there are 300, but they are the best 300. It is a much more organized industry that has necessarily increased in price.”

Looking Ahead ORGANIZATIONAL DEVELOPMENT LEADERSHIP DEVELOPMENT STRATEGIC BUSINESS PLANNING PROCESS DESIGN EXECUTIVE AND LEADERSHIP COACHING BOARD DEVELOPMENT CAREER DISASTER RECOVERY TEAM BUILDING/CONFLICT RESOLUTION BUSINESS PROCESS IMPROVEMENT TRAINING, MENTORING AND COMMUNICATION

Today, I.P. Callison is one of the world’s leading suppliers of mint flavors. The growing middle-class in India and China means more consumers for toothpaste, mouthwash and chewing gum, which creates an increased demand for mint flavors. This is great news for I.P. Callison & Sons. Looking ahead, the management team is interested in expanding their product line, and continues to invest in new ventures.

“Our team has started an agriculture project in Fiji,” said Burgett. “We’re extracting pine resin…to produce turpentine and fragrance.

“We understand agriculture. It is a wonderful industry. It is an interesting and very sophisticated tapestry, full of brave and capable people, from the farmer to corporate America and everyone in between.” ● Natasha Ashenhurst is a writer for the VOICE Magazine and can be contacted at nashenhurst@ thurstonchamber.com

360-789-3711 VERSORIAONLINE.COM

www.thurstonchamber.com

Terry Taylor, MA, MCC

Thurston County Chamber VOICE  Sept./Oct. 2014 17

Call 360.528.8003 to schedule a FREE Marine Terminal Tour

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15 10 5 0

3 2008 2009 2010

2011

$ 1 7 , & , 3 $ 7 ( '

MARINE TERMINAL

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Annual number of cargo vessels calling at the Port of Olympia

915 Washington St. NE | Olympia, WA 98501 | 360.528.8000 | PORTOLYMPIA.COM

18 • Sept./Oct. 2014 Thurston County Chamber VOICE

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CH A M B E R A DVOC AC Y

Advocating to Create a Positive Climate for Business and Community

O

n any given day, the Thurston County Chamber of Commerce is:

•

Working with local government representing business interests.

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On a panel discussing the future of education and workforce.

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Submitting editorials to your local newspaper advocating for a stronger economy.

Chamber Advocacy & Engagement at a Glance: •

City of Olympia Comprehensive Plan

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City of Lacey Sign Ordinance

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Lakeside Industries Recycled Asphalt Plant

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Small Business Loan Program

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City of Olympia Community Renewal Area

All this and more is what we do with your continued Chamber investment.

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Port of Olympia Warehouse B Proposed Construction

In addition to our role as a policy advocate, we are a community partner, leading a broad-based coalition called the Shared Legislative Partnership, formed around issues we all care about from transportation, to education and the environment.

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Port of Olympia Fuel Dock

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Shoreline Master Program

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Mazama Pocket Gopher

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City of Lacey Update on Woodland District Planning and Vision Efforts

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Port of Olympia Dredge Project

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Innovation Partnership Zone

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SideWalk Rapid Rehousing

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Briggs Village Master Plan Amendments

From left to right: Chamber Members, Stephanie Prosser and Jose Gonzales with PKMM, and Chamber President/CEO David Schaffert.

Chamber Member, Doug Mah of Doug Mah & Associates and Chamber Board Member, Cheryl Fambles of Pacific Mountain Workforce Development Council. All photos on this page are from a recent meeting in Olympia with the Association for Washington Business regarding statewide policy issues impacting our region.

Chamber Board of Trustees Chair, Ron Bruchet of GHB Insurance and Chamber Member, Dirk Farrar.

www.thurstonchamber.com

Thurston County Chamber VOICE  Sept./Oct. 2014 19

Forum - Wednesday, October 8

Save the date!

Thurston County Chamber of Commerce Forum Wednesday, October 8, 11:30 a.m.

Red Lion Hotel Olympia

W

e are planning an exciting program for our October Forum, but are not ready to announce the speaker.

Now Seeking Nominations for Boss of the Year

T

he fifth annual Boss of the Year designation, sponsored by the Thurston County Chamber and Express Employment Professionals will be presented at the December 10 Forum. Criteria is based on exceptional leadership in the workplace through innovation, communication, vision, execution, ethics, service and/or knowledge.

Saint Martin’s University business students will again play a key role in the selection process, interviewing finalists and gathering data for the committee.

Please check www.thurstonchamber.com for updated information.

Forum is held at the Red Lion Hotel Olympia the second Wednesday of every month. Networking begins at 11:30 a.m.

Reservations are requested at thurstonchamber.com General admission is $35 and prepaid Chamber members are $25. Members at the door are $30. ● Forum Sponsor

Program Sponsor

Media Sponsor

Nomination forms and more information can be found by visiting www.thurstonchamber.com ●

Past Recipients 2013

Joseph Di Santo, Panorama Heidi West, America’s Credit

Union

Dr. Terrence Hess, Foot & Ankle

Surgical Associates 2012 Steve Brooks, Lacey Fire District 3 Jessica Jensen, Jessica Jensen Law PS Joe Ingoglia, Boys & Girls Club of Thurston County

2011

Mariella Cummings, Physicians

of Southwest Washington Robert Coit, Thurston County Food Bank Mike Harbour, Intercity Transit 2010 Mike Strub, LOTT Clean Water Alliance Bruce Cramer, O Bee Credit Union John Setterstrom, Lucky Eagle Casino

Presenting Sponsor:

SBA Loan Seminar Tuesday September 16, Noon - 1 p.m.

No Fee, Included with Membership The Small Business Administration is the largest source of long-term small business financing in the nation.

Private lenders make the loans and the SBA guarantees a percentage of the loan amount up to $3.75 million.

Seminar topics include: • SBA Loan Guarantee Program • Eligibility and Credit Requirements • The Loan Process • What Lenders Look For • Financing Alternative • Business Plan or Loan Proposal Resources

Seminar held at the Thurston County Chamber of Commerce.

Call 360.357.3362 or visit www.thurstonchamber.com to register.

20 Sept./Oct. 2014 Thurston County Chamber VOICE

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Enhance your employee benefits with Washington’s college savings plan.

GET payroll deduction is easy to set up at no cost to you.

Washington State’s 529 Prepaid College Tuition Program

LEARN MORE:

get.wa.gov 360.753.7875

SafePlace Community Service Center Expanding and Improving SafePlace Services

521 Legion Way, downtown Olympia In 2010, Thurston EDC named SafePlace the Nonprofit of the Year. Today, SafePlace is in the midst of opening the SafePlace Community Service Center in the heart of Olympia’s civic center neighborhood. The Center will include space for critical client services, community engagement, group meetings, training and workshop events.

You’re invited to our Groundbreaking Event Friday, September 5 - 5:30 p.m.

THE RIGHT FINANCIAL PLAN CAN SET YOU FREE. An independent financial advisor can help you craft a plan based solely on getting you where you want to go. Contact us today to learn how our team of experts can help you pursue the life you want. And let a truly objective guide broaden your horizons.

Zale Crawford, ChFC® 4520 Intelco Loop SE, Suite 1E | Lacey, WA 98503 | 360.236.0312 zale@pillar-financialgroup.com | www.pillar-financialgroup.com

RSVP to Derekc@safeplaceolympia.org

Securities and advisory services offered through Commonwealth Financial Network,® Member FINRA/SIPC, a Registered Investment Adviser.

22 • Sept./Oct. 2014 Thurston County Chamber VOICE

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Attention Employers: Save Money on L&I

T

he Thurston County Chamber, in partnership with the Greater Vancouver Chamber (GVCC Retro), offers Thurston County businesses one of our state’s most successful Retro programs.

A Retro program is a way for employers to reduce industrial insurance costs through refunds from the State of Washington.

Retail and professional businesses, as well as manufacturers, can join the GVCC Retro Program through the Chamber. The program is designed to help you: â—?Lower your risk â—?Improve your industrial insurance rates â—?Have claims settled swiftly and appropriately â—?Reduce your workload related to L&I claim management â—?Receive refunds of varying percentages of annual premiums For a free assessment contact the Chamber at 360.357.3362. â—?

From front to back: Tatiana Stewart, Danielle Rants & Ambrea McBride enjoy July YPN at the Pints Barn in Tumwater.

The Thurston Chamber YPN: It's Where Young Professionals Connect.

A

re you a young professional interested in expanding your connections in Thurston County? If so, check out the Thurston Chamber’s Young Professionals Network (YPN). The YPNs meet the first Thursday of every month at 5:30 p.m.

Visit www.thurstonchamber.com for location information.

There is no cost to attend.

Applying for jobs and hiring employees can be difficult and time consuming. But, with Express Employment Professionals, finding the right job or filling the right position is easy.

Spread the word, open your contact list and bring a friend who may or may not be a Chamber Member. Our goal is to create a fantastic environment for our Young Professionals to meet their peers and grow their network. We will have a short, professional program during the mixer but the emphasis will be on networking. Bring your business cards and get ready to grow your professional contact list and meet some new friends. â—?

Call, come in, or go online today to see what Express can do for you.

Mark Your Calendar for upcoming YPN Events:

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www.thurstonchamber.com

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Thursday, September 4 at 5:30 p.m.

704 Columbia Street NW, Olympia

Thursday, October 2 at 5:30 p.m.

3002 Harrison Ave NW Olympia

Thurston County Chamber VOICE ď Ź Sept./Oct. 2014 ď Źď€ 23 ď€

Networking Events Morning Mixxer

September 2 - 7:30 a.m.

October 7 - 7:30 a.m.

4701 7th Avenue SW, Olympia

4525 Intelco Loop SE Lacey

Affinity Hosts September Mixxer

Pancake Breakfast at TwinStar!

Join the Chamber for our September Morning Mixxer at Affinity at Olympia. Stop by and enjoy a hot cup of coffee and an array of breakfast treats while you learn more about Affinity.

Join us for a pancake breakfast that includes a gourmet topping and coffee bar, all served by TwinStar Credit Union’s CEO Jeff Kennedy and Senior team members. Bring a non-perishable food donation and receive an extra entry into our prize drawing! Established here in Thurston County in 1938, TwinStar Credit Union provides Bright Solutions for your personal and business financial needs ●

Affinity at Olympia offers a brand new kind of lifestyle that was specifically designed for people 55 and over. ●

Morning Mixxer Promotional Sponsors

Morning Mixxer is the first Tuesday of each month, from 7:30-8:30 a.m.

Locations vary. Includes coffee and pastries. Admission is FREE.

Business After Hours

September 18 - 5:30 p.m.

3901 Capital Mall Dr. SW Ste A Olympia

5900 Troon Lane SE, Olympia

Bite of Business

An Anniversary Celebration!

Olympia Orthopaedic Associates would like to invite you to come and celebrate their two year anniversary at their Westside Facility. There will be appetizers, beverages and prizes throughout the evening. The tour includes an in-depth overview of the organization and services that they offer, 35,000 square feet of clinic space, Physical Therapy and MRI Suites and a look inside their state-of-the art out-patient Ambulatory Surgery Center. There will be a Scavenger Hunt so be sure to take some notes on the tour! Olympia Orthopaedic Associates is committed to excellence and prides itself in providing a continuum of care to get our patients’ Life in Motion. ● Business After Hours Promotional Sponsors

October 16 - 5:30 p.m.

Share an evening of networking while experiencing the culinary diversity available in Thurston County! Vendors will be providing samples of their latest and greatest holiday menu options.

Attendees will vote on: Most Creative, Best Display/Presentation & Best Taste.

Businesses that are participating this year include: Indian Summer Golf & Country Club, Iron Rabbit Restaurant & Bar, Bagel Brothers, Great Wolf, Meagan's Candy Cottage, Bayview Catering, Budd Bay/Rivers Edge, Casa Mia, El Sarape, Lucky Lunch Box, Marv's Marvlus Pit BBQ, Pellegrino's, Elyse's Catering and Wildtree. 

Business After Hours is the third Thursday of each month, from 5:30-7:30 p.m. Locations vary. Admission is FREE.

24 Sept./Oct. 2014 Thurston County Chamber VOICE

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Thurston County Chamber VOICE  Sept./Oct. 2014 25

Continued from page 7

Photos above, from left to right: Waterfront repairs at Everett Naval Station. Plaza demolition & water repairs and reconstruction for the Social Security Administration for GSA in CA. Food & Drug Administration – Construction of a NIH Laboratory in Bothell.

Participants who are part of the program go through two phases over nine years: a four-year developmental stage and a five-year transition stage. The program was a perfect fit for Garman as a woman and as a minority. “I was able to receive sole-source contracts as well as a form joint venture to bid on contracts,” she said.

She also became well versed in HUBZone (The Historically Under-utilized Business Zones) program, which helps small businesses in urban and rural communities gain preferential access to federal procurement opportunities. In August, they were awarded a HUBZone Multiple Award Construction Contract after competing nationally with other contractors.

They were one out of five firms selected, and the only firm in WA State. The contract will serve Washington, Oregon, Idaho, Montana, Colorado, North Dakota, South Dakota, and Wyoming.

“My company has had success in these programs because we offer fair pricing, we show up on time and we do good

work. Our clients meet their budgets and get the work done on schedule,” she said. “RHD’s goal is to make their jobs easier.”

Today, the projects RHD Enterprises works on range from EPA & FDA laboratory modernizations, a plaza renovation for the SSA, roofing projects throughout Puget Sound Naval Shipyard, pier and gangway replacements for the Navy, and Department of Interior, and American Building Company Pre-Engineered Metal Buildings.

Garman credits her success to a number of factors, including great mentors, a willingness to learn everything she can as well as growing from mistakes.

“Running my own company has been the biggest learning curve of my life. I’ve learned that in this business you are always bidding on projects, even when you have months of work lined up. To read every contract right along with my attorney, and that you can negotiate contracts with large general contractors. I’ve also learned to hire the best, to have excellent human resources and accounting systems in place. Today, this company is about more than myself and where I envision the company heading.

My team is invested in our success. We all have dreams of where we want RHD to grow. I want to watch my team set their goals and watch them achieve them,” she said.

One of her favorite things about being a business owner is that she is able to create a company culture where family comes first.

She said, “I have two young children and this is very important to me. My goal is to be home by five every day. I may have to work from home later in the evening or come back to the office at odd hours, but as a rule family comes first for myself and everyone who works here.”

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The Rozanne Garman Playbook PLANNING Have a good five-year plan in place so you’ll have a road map for where you want to go. However, be flexible because even the best laid plans blow up on a regular basis.

ASK FOR HELP In the beginning, I received advice from a successful female contractor. She told me to talk to and seek guidance from industry leaders on a regular basis. I did and I continue to do so. I am not afraid to say that I don’t know something and when I don’t, I’ll reach out for support from someone who does. That has been a huge asset for us.

HAVE GREAT MENTORS Having mentors goes hand-in-hand with asking for help. We’ve been very fortunate to have amazing people in our network who care about where we’re going. My former boss is a mentor in the world of government contracting. I count the former deputy of the Seattle SBA’s 8(a) program a mentor, as well as my bonding agent and my accountant. Anytime I have a big idea about what I want to add to the company I run it by my bonding agent. He has become a friend and a sounding board. I encourage women starting their business to work with the SBA and the Women’s Business Center. If people want to get involved in government contracting, I’ve found Washington PTAC to be a huge resource and support as well.

HIRE SMART Don’t be afraid to hire people smarter than you. I don’t pretend to know it all and recognize there are people out there who have more experience and knowledge than I do. Bringing people on board who meet your code of ethics and whose knowledge exceeds your own is crucial to your success.

INVEST IN PERSONAL DEVELOPMENT Back in 2010, I started and continue to be involved with personal development work. This work gave me the tools to propel me through tough times, how to develop the vision for my company and create a culture of integrity, positivity and being solution oriented. One of my favorite sayings is, “There is always a way.” It also gave me the skills and fortitude to align my vision with success.

GIVE BACK We are grateful for the work and opportunities that we have. We believe that it is an honor and privilege to support our local military. We work with the Navy, USACE and Coast Guard among other federal agencies.

I have a nephew in the military, and we hire veterans and currently have three on staff. It is important to me that we support our veterans and those servicemen and women currently enlisted. We also believe in giving back to our community and sponsor different children throughout the year. In addition, we are donating 50 backpacks with school supplies to the North Thurston School District this year. RHD is a proud investor of the Thurston County Economic Development Council, and I am an advisory board member of the Washington Center for Women in Business Center. ● Natasha Ashenhurst is a writer for the VOICE Magazine and can be contacted at nashenhurst@thurstonchamber.com

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PO BOX 1427 Olympia, WA 98507-1427

PRSRT STD U.S. Postage PAID Olympia, WA Permit # 236