Thursday 21st July 2016

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KPMG Names Zenith Bank Most Customer-focused Bank Nume Ekeghe Zenith Bank Plc has again been rated Nigeria’s most customerfocused bank by the leading advisory and consultancy firm, KPMG.

T H I S D AY S P E C I A L R E L E A S E In the 2016 edition of the annual banking industry Customer Satisfaction Survey recently released by KPMG, Zenith topped other Nigerian

banks in the Customer Satisfaction Index (CSI) with a total of 74.6 points to clinch the prime position in the retail banking category, thereby re-

enacting the feat it achieved in 2013 and 2014. Guaranty Trust Bank came second with 74.1 points, closely followed by Diamond Bank and Stanbic IBTC with 73.5 and 73.1 points respectively.

The survey, launched in 2007, draws responses from customers across the retail, SME and corporate banking segments on customer preferences, levels of satisfaction and expectations from their banks.

Zenith Bank has featured prominently in the survey since it was launched 10 years ago, according to organisers, “to heighten the consciousness of Continued on page 6

Ribadu: EFCC Must Go After Senior Lawyers Who Profited from Halliburton Scandal… Page 10 Thursday 21 July, 2016 Vol 21. No 7756. Price: N250

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Cash Crunch Hits Ministries, Agencies as Revenue Nosedives Saraki: $6bn JV cash call debt threatens economy Adeosun to appear before Senate today Naira sustains slide on parallel market Ndubuisi Francis, Omololu Ogunmade, Chineme Okafor in AbujaandObinna Chima inLagos The grim reality of a depressed economy appears to be staring many ministries, departments and agencies (MDAs) of the federal government in the face, as they are hamstrung by paucity of funds to meet their obligations, including recurrent expenditure.

The cash crunch may not be unconnected to the disclosure by the Secretary to the Government of the Federation (SGF), Babachir Lawal, to the Senate recently that there has been a 40 per cent drop in revenue in the last five months largely due to the activities of militants in the Niger Delta. Continued on page 6

Buhari Nominates Ndoma-Egba, Ekere, Chairman, MD of NDDC

Iyobosa Uwugiaren

President Muhammadu Buhari has nominated Senator Victor Ndoma-Egba and Mr. Nsima Ekere as the Chairman and Managing Director of the Niger Delta Development Commission (NDDC), respectively. Their names were contained in a letter sent to Senate President Bukola Saraki by

the president yesterday, seeking their confirmation by the Senate. Should the Senate confirm them, Mrs. Ibim Semenitari, who is currently acting as the managing director of the commission, would step down. Semenitari was appointed to takeover from Dan Abia when he was removed from Continued on page 6

BUT STEADILY, BORNO TOWNS ARE BEING REBUILT Rivers Goes Tough on Ground SLOWLY Borno State Governor, Kashim Shettima (right), welcoming former Minister of Defence, General T.Y. Danjuma, at the International Airport yesterday ahead of the commissioning of 40 public buildings rebuilt in Dikwa, Borno State, Rent Defaulters… Pages 34 – 56 Maiduguri through a partnership between the Borno State Government and the Victims Support Fund chaired by Danjuma


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