July 2019
News Roundup Multi-award success! The fantastic achievements of our colleagues have been recognised at four prestigious award ceremonies over the last few months.
Resident Employment / Training Initiative of the Year – Northern Housing Awards Thirteen’s employability team won Resident Employment/ Training Initiative of the Year at the Northern Housing Awards.
Awards include:
Direct Labour Organisation (DLO) of the Year – UK Housing Awards The investment and maintenance team was named the winner in the Direct Labour Organisation (DLO) of the Year category for its in-house team who have continued to deliver a customer focused and innovative service.
Rising Star - Direct Works Forum Repairs and Maintenance Awards
Generation4Change North East Constructing Excellence Awards Apprentice plumber Jordan Morrison was awarded highly commended in the trade apprentice of the year category at the Generation4Change North East Constructing Excellence Awards. Electrical co-ordinator Adam Pearce was also recognised for his achievements as a finalist in the future leader category.
Project co-ordinator Keri Devine and trainee project co-ordinator Amy Trundley in Thirteen’s design and delivery team, were both named runner up in the rising star category of the Direct Works Forum Repairs and Maintenance Awards.
More information about these awards can be found on Channel. Congratulations to everyone involved!
What’s inside this issue • Right Space, Right Place update • Brick Awards coming soon!
• Customer feedback shapes our services • Investment updates
Hundreds of customers in Hartlepool benefit from new boilers
Work to install hundreds of new boilers for customers on a Hartlepool estate is complete.
to ensure our customers have modern, efficient heating systems. The team has done a great job.”
Thirteen’s investment and maintenance team has just finished the scheme in the Throston Grange area, where over 200 customers have had their old heating system upgraded with a new modern combi boiler. A number of customers have also had their gas fires replaced with electric fires.
The team, who have been working in the Throston Grange area since January, will shortly be replacing windows and canopies for a number of customers on the estate and installing over 200 ventilation systems, before moving onto the King Oswy estate later in the summer.
84-year old Geoff Hill is just one of the customers to benefit from the work. He is a member of the Durham Light Infantry Association, who served in the Army has lived in Hartlepool for 35 years. He said: “I can’t praise the team enough. They have been so helpful. From start to finish, they have been great. They talked me through how the new boiler works and showed me exactly what to do. Nothing has been too much trouble.” Site agent Andy Towler, who has managed the scheme added: “It’s fantastic to hear such positive feedback from our customers. “Investment work like this is so important,
Over the next five years Thirteen has plans to invest over £1billion into improving homes for existing customers, building new homes, making improvements to neighbourhoods and into the support services offered to customers. Customers will receive a letter if there are plans to carry out investment work on their home, to let them know about the plans and the type of improvement work being delivered. You can download a copy of this year’s plans from our website at www.thirteengroup.co.uk.
AWARDS 2019
Nominate Today!
Following the success of the previous brick award events, we’re thrilled to announce we’ve launched this years’ awards which will celebrate the hard work of colleagues across the business. This year, you’ll see we’ve decided to change the categories a little to reflect how the energy, spirit and passion that staff demonstrate helps us to achieve our priorities.
This is your chance to acknowledge these efforts and see deserving people rewarded for their commitment at the award ceremony on Monday 23 September. There’ll be collection boxes at Travis Perkins sites, the Cargo Fleet Depot, Northshore and Hudson Quay for you to submit any nominations. You can also place your nominations on Channel. The closing date is Friday 9 August so make someone’s day and nominate today!
Major investment work at Chesterton Court is complete
Major investment work for a group of residents in Stockton-on-Tees has transformed their homes.
“Nothing has been too much trouble. The team have all gone out of their way to help.”
The work at Chesterton Court in Norton, which began at the start of the year, is now complete. Trade operatives in Thirteen’s internal investment team have fitted new windows, kitchens and bathrooms to the homes.
Site agent Andy Towler, who has managed the project said: “We have completely transformed the homes.
The building has been painted throughout, with improvements made to the communal areas and roofing and some customers have benefited from air source heating. The team has been supported by Rothwell Plumbing Services Ltd, JH Mechanical Services, Interseal UK Limited and Sekura. Ann Place is just one of the customers to benefit from the work. She has lived at Chesterton Court for almost four years. She said: “It feels like home now. The difference it has made is unbelievable. I love the kitchen and my bedroom. The living room feels much lighter and it’s so much warmer too. It’s like being in a new home.
“There are so many different elements to the project, which has meant it’s been one of our most challenging jobs yet. It’s very unique that we’re making so many different improvements at once, so we’ve had to work to a very tight schedule. “Customers will benefit in so many ways – from the improvements made to the appearance of their homes internally and externally to them being warmer and more cost effective to run. “We couldn’t have done this without our colleagues in neighbourhoods and the asset management team, who have supported us throughout the work. It’s been a fantastic team effort.”
Community centre Catalyst success Primrose Hill Community Centre picked up a highly valued award at the Catalyst Achievement Awards recently.
The enterprise organisation running the centre was nominated for an award in the Community Spaces and Buildings category and is celebrating today after picking up the top prize. Thirteen has been heavily involved in the consultation, progression and refurbishment of the centre over the past year and has installed a new kitchen, toilets and re-decorated throughout. We have also donated garden equipment for customers and a laptop so visitors to the centre can browse for available properties, report repairs and pay their rent. We obtained £15,000 of funding from the environmental budget for refurbishment outside the centre, installing a sensory garden, raised beds for vegetables and a BBQ area. Heidi Laverick, neighbourhood co-ordinator for Primrose Hill, said: “I’m really pleased that the management organisation has picked up this award after all the hard work they and the partners have put in over the past year. They have been instrumental in revitalising the area and providing a fantastic youth service for local children.
“The community centre had been closed for eight years but now we’re continuing the development of the centre and are providing a range of services to the neighbourhood from the building. It has made the area more sustainable and we’re seeing a decrease in rent arrears and attracting new customers to the area as well as sustaining the tenancies we currently have. We hold a weekly drop-in surgery, have a dedicated money advice worker and an employability drop-in which has seen big achievements in the last few months. “So it’s great news the centre has been recognised this way.”
Secret life Secret life promotes all the fantastic achievements our staff members have gained out of work which colleagues might not know about.
Neighbourhood co-ordinator Andy Fraser is used to working the ‘knight’ shift while travelling with medieval re-enactment society, Dawn of Chivalry. Andy portrays a medieval knight in a number of battle roleplay shows, which take place at castle grounds throughout the North East and Cheshire. He attends training once a week, where he develops his skills with using armour and weapons, including axes, swords, maces and bow and arrows. After seeing the group perform at a village fete around 9 years ago, Andy was inspired to get involved. He said: “I had wanted to learn how to sword fight since I was about 5 years old – and I hate going to the gym - so it seemed like an interesting way to get some exercise and have some fun.
“The shows are hard work and very tiring, but also really rewarding!” You can find out more about the group at https://www.dawnofchivalry.co.uk/.
Customer opinions help improve services A major survey of customer opinion has found a high satisfaction score for the homes and services we provide. Between January and March, over 2,500 customers were contacted to gauge their opinions about the services we provided. Customers were asked a wide range of questions, including their opinions about the neighbourhood they live in, how easy it is to contact Thirteen, their overall satisfaction with their home and whether customers would recommend the organisation to friends and family. The final results have just been published and show that people gave an overall score for their satisfaction with their home of 8.2 out of 10. Kay Glew, director of neighbourhoods said: “Customer opinions are really important to Thirteen as they help us to understand our customers and their needs, and to improve the services we provide to better meet those needs. “We’ve worked extremely hard over the past year to change the way we manage our homes and neighbourhoods which has seen a range of improvements which I think are reflected by this survey. “As a result of customer feedback, we are carrying out a whole range of actions to address any problems and make improvements to services. As an example, Thirteen has expanded its anti-social behaviour team and we’re introducing a new mobile app to help record ASB incidents. “In response to comments about the cleanliness of some of the estates we manage, we’ve also started to run clean sweep campaigns to tidy up neighbourhoods and improve the local environment for customers.” Over the coming year, Thirteen will also be investing £34.1m into improving existing homes, extending customer service centre opening hours and improving the range of ways people can get in touch. The system that helps customers to swap their home with other tenants is also being changed, and £5m will be spent on aids and adaptations to help people stay in their own home for longer. You can find out more about these results on Channel.
Homes People gave an overall score for their satisfaction with their home of
8.2 10 out of
Neighbourhoods People gave an overall score for their satisfaction with their neighbourhood of
7.6 10 out of
Recommendation For how likely they’d be to recommend Thirteen to friends or family, people gave an overall score of
8.9 10 out of
Contacting Thirteen People gave an overall score for how easy it is to contact Thirteen of
9 10 out of
Staying with Thirteen For how likely it would be to stay in their Thirteen home over the next two years, people gave an overall score of
8.6 10 out of
New home in Eaglescliffe for Joanne A brand new Thirteen development in Eaglescliffe has welcomed its first resident.
ownership, and I’d definitely recommend the scheme and Thirteen to family and friends.
Joanne Latus has moved into a beautiful two-bedroom bungalow at Trinity View, just off Yarm Road.
“The house is absolutely beautiful and I’m really excited to make it my home. It’s so close to Preston Park, somewhere I’ve always loved visiting and it feels unbelievable that I now live so close.
All seven bungalows have already been snapped up as part of Thirteen’s over 55s Buyin Part with Shared ownership scheme, which features integrated kitchen appliances, a wet room and external doors with level access. It’s built around a beautiful landscaped courtyard. Joanne had been renting a ground floor apartment since moving from Hartburn last year, but she’s absolutely delighted she’s been able to buy part of her new home through the scheme. Joanne said: “Back in January I was driving along Yarm Road and I noticed some signage promoting the new bungalows. From that moment I knew it was somewhere I’d love to live. I rang Thirteen for more information and it’s been a whirlwind ever since. “Richard and Sue from the sales team at Thirteen have been great all the way through the process and made it really easy for me. I would have really struggled to afford such a beautiful home without help from shared
“Everything has been finished to such a high standard and as I have some mobility issues, I love that they’ve included features, as standard, that will help make my life easier. “My family think it’s amazing and I’m really looking forward to showing off my new home when everything is in.” Richard Crowe, sales executive at Thirteen said: “We are thrilled to welcome Joanne to Trinity View, where we hope she’ll be very happy. “It’s been fantastic to watch Trinity View develop into such a beautiful scheme and a privilege to help and support its new residents. “From early viewings to property handovers, the developing friendships between the residents has been a joy to watch and I have no doubt that Trinity View will not only offer them a great place to live but also a real sense of community.”
Right Space, Right Place update
There’s been a lot happening since our May update and we recently fully briefed all service director and managers about exactly what’s been going on, where we’re up to and shared the designs for Hudson Quay, hot off the press! The most up to date information is covered below but the main slides shared with managers can be found on Channel. If your manager hasn’t had chance to update you yet, just ask them to talk you through them so you’re as up to date as possible about the plans and our vision for agile working.
So what’s the latest news? Our superstar move champions are continuing to make preparations for the temporary moves out of Hudson Quay while the work takes place. These were due to take place in mid-July but have now been moved to the end of that month – we’re looking at the week commencing 29 July. There’ll be some quick guides that will be available on Channel, giving you information about each of these temporary spaces,
including opening times, how you access them and who’ll be based there. Remember though, anyone can go and work at any of these spaces, so if working with the employability team is what you need one day, simply call into Stratford House. If you’re out and about in Middlesbrough for the morning and Berwick Hills is the closest space for you to set up to work for the afternoon, call in. Anyone is welcome! When it comes to the final moves, we won’t know the exact move dates until the tender process for the contractor to carry out the work is complete but it’s likely to be within a month from 20 October. We’ll let you know as soon as we have a firm date so you can prepare as much as possible.
Nearer the moves, we’ll be holding an event for all colleagues where you’ll be able to call in and see even more detail, such as colours, furniture samples and even have a look around with a virtual reality headset. We’ll give you more details about that as soon as we can. One final reminder follows a question that’s been asked again….and it’s laptops. Please be assured that everyone moving into Hudson Quay will have a laptop in time for the main moves but please bear with us as we know you’ll understand that we need to kit out the people moving into the temporary spaces first.
The space We’ve shared the Hudson Quay layouts with managers. You can see full the layout of each floor, including café spaces, tea and coffee bars, meeting rooms and even rest and relaxation rooms on Channel, but have a chat with your manager as they’ll be able to talk you through them fully. Hopefully you had a chance to test out the proposed new meeting room kit that was on show and available to test at Northshore last week and gave your feedback to IDT colleagues.
Car parking? As you know, we’re creating a new space, right next to Hudson Quay and yes, this will be open in time for the moves. This will have automatic number plate recognition barriers so you’ll need to provide your car reg to enter the car park. It’ll recognise your plate and open automatically, stopping anyone else from entering. When it comes to our guests though, their car reg can be added in advance and they’ll be welcomed by one of our new building hosts, who’ll be trained to meet and greet, deal with queries at the first point of contact where they can - and if they can’t, they’ll signpost people in the right direction. You can take them to the new-look café, grab a coffee from one of the machines at our coffee bars or head into a meeting room you’ve booked. There’s plenty of choice.
Our way of working We’re just finalising a ‘Working at Thirteen’ guide to help you understand our new way of working. Basically, you’re in control and have choice about how and where you work to ensure you’re as efficient as possible to best meet the needs of customers.
There’s a whole host of myths being talked about around If so, you’ll have seen some great new tech we’ll be looking Thirteen. Have a look at the presentation on Channel as at installing, including a meeting booking system that will some of these are outlined and the real facts laid out. require you to check in to the meeting room or it will be In the meantime, just speak to your manager or service released for others to use. director as they have all the information so they can deal There’ll also be a way of finding and logging into a desk depending on the type of work you’ll be doing throughout the day and again, if you’re away too long, that desk will become free for someone else to use!
with any questions or worries you might have.
The system will also allow you to see how many desks in Hudson Quay and our Stockton Touchpoint (and eventually Titan House) are free and where people or teams are if you need to catch them. That’ll really save you time travelling on those busy days or if the person you want to see isn’t around.
Buying and selling annual leave The time frame for buying and selling annual leave has opened, and you can apply until Wednesday 31st July.
There are two opportunities each year to buy or sell annual leave. To buy or sell days between April and September, you need to submit your application by 31st January. To buy or sell days between October and March, you need to submit your application by 31st July. All staff members that are signed up to Thirteen’s terms and conditions can apply to buy or sell annual
leave. The maximum number of days that you can buy or sell is 5. You can find the annual leave buy and sell guidance, as well as the application form, on Channel. To return your form, either send it by email to people@thirteengroup.co.uk or submit a printed copy to the people team on the second floor at Northshore. Please make sure you have signed approval from your line manager before returning the form.
Adaptations team continues to help customers live in their homes for longer
More than 2,000 home adaptions made over the last year have continued to help Thirteen customers live in their homes for longer. Thirteen’s adaptions team within the investment and maintenance team has made 343 major alterations such as alterations to kitchens or bathrooms, created ramps and paving along with installing 1,930 minor fixtures and fittings to make the home more suitable for the customer, such as an extra handrail on the stairs or grab rails in the bathroom. The team of around 20 staff members, is made up of joiners, tilers, plasterers, bricklayers and general building operatives. They work closely with other teams across the organisation, and following an assessment, the referrals are made from Thirteen’s independent living team. Site agent Julie McParland, who manages the team said: “I’m always proud of the difference we make to our customers.
“We have a really good team who have qualities to help the customers feel at ease. That’s so important when we’re working in their homes at what can be a difficult time for them, often following life-changing illnesses or injuries which means that they need help to be able to stay in their home. “We visit the customer before we start the work and talk through what plans need to be put into place so that we can work in their home. Every customer is different, so this careful planning with them and their family is so important. “We work with all of our colleagues in the investment and maintenance team. Sometimes they see that customer is struggling and recognise that a little extra help is all they need to live independently and safely in their home. “Wherever it’s possible we will help and it’s incredibly rewarding to see the results.”
Making a stand against domestic abuse
We’ve signed a pledge to support people who live and work in housing who are experiencing domestic abuse, as part of the national Make a Stand campaign. The Make a Stand pledge has been created by the Chartered Institute of Housing in partnership with Women’s Aid and the Domestic Abuse Housing Alliance (DAHA) and is aimed at housing providers. In supporting the campaign, Thirteen is working towards the four Make a Stand commitments, which are to: • Embed a policy to support residents who are experiencing domestic abuse • Make information about national and local domestic abuse support services available on its website and in other easily accessible places for staff and customers • Put in place an HR policy and procedure on domestic abuse to support members of staff who are experiencing domestic abuse • Appoint a champion within the organisation Chris Joynes, director of customer support services said: “As a caring landlord, we have always taken this issue very seriously and believe that as a housing provider we are ideally placed to help tackle it.
“By signing up to the pledge, we join housing organisations across the UK to send out a powerful message to staff and customers that may have experienced domestic abuse that they are not alone, and there is help and support available to them.” The organisation already offers support for people in their homes or in its specialist accommodation, where members of its support staff offer one to one and group work to help raise self-esteem. Its tailor-made programmes recognise and respond to the unique needs of people who have experienced domestic violence. Thirteen is also applying for full DAHA accreditation, the recognised Home Office-supported benchmark for how housing providers should respond to domestic abuse in the UK. Find out more about Thirteen’s domestic abuse support services on our website at www.thirteengroup.co.uk.
Staff members develop their career with Thirteen Two staff members in Thirteen’s design and delivery team are celebrating another milestone in their careers. Project co-ordinators Rubie Lee and Lisa Shepherd have successfully completed the Charted Management Institute (CMI) level 5 diploma in management and leadership. The distance learning course has helped them develop their skills which they can apply to their role where they manage investment projects. It’s increased their knowledge in subjects including project development, financial management, managing team and individual performance, management and leadership and operational risk management.
Project co-ordinator Rubie Lee said: “The course has been really beneficial. We were able to choose which modules we wanted to study that were relevant to us and our job roles. It has also helped us learn so much more about the organisation by completing practical work-based assignments. “While we studied for the course over one year through distance learning, we had the support of a mentor at Stockton Riverside College, who was on hand to help and answer questions when we needed them. “This is just another step forward for us as we develop in our careers and we’re both extremely grateful to have been given this opportunity.”
Nine local people building their futures thanks to Thirteen’s partnership with J Mac Nine customers have secured apprenticeships or employment through a partnership between Thirteen and expanding local company, J Mac Scaffolding and Safety Systems. As part of their social value commitment as a Thirteen contractor, J Mac partnered with Thirteen’s employability team to recruit for their apprentice opportunities and six customers have been successful.
They have really shown their commitment to supporting the local labour market and community.” Thirteen is continuing to engage with the apprentices with six months of in-work support and is continuing to work with J Mac to identify future apprentices.
Luis McCarthy, managing director at J Mac said: “We are delighted to be working with Thirteen’s Employability Team. They have already identified nine great candidates The Stockton-based company then approached Thirteen for us who are all now busy learning their trades. We to support them with a full time administrator vacancy and are proud to offer a programme that really gives the have also employed two more customers who have been trainees a proper understanding of our business as well working with Thirteen’s offender employment coordinator. as the importance of their role as the next generation of scaffolders. I think that ‘homegrown’ staff are great for Karen Kenmare, senior housing related support manager us, because they are really committed and will help us said: “Thirteen invests heavily in supplier contracts continue to grow.” and social value is a really important part of the tender process. Our work with J Mac is an excellent example of Thirteen’s employability team supports employers in the process exceeding our expectations. various sectors across the Tees Valley and County Durham by offering candidates to fill vacancies and “We work with some of the hardest to reach people in apprenticeship opportunities. the region and being able to offer opportunities like this, with hands-on practical work experience and good career prospects, is invaluable to us and to our customers.
To find out more call 01642 947 840 or email employability@thirteengroup.co.uk.
Investment boost for Hartlepool extra care scheme
Customers living at an extra care scheme in Hartlepool are set to benefit from Thirteen’s investment programme. An event, held by Thirteen’s design and delivery team and JH Mechanical Services showcased the work which has just started at Bamburgh Court, in the Clavering area of the town and gave customers the chance to speak to the team and ask questions. The first phase of the work involves a full upgrade to the heating and hot water system, which means the customers will benefit from a new communal heating control system and high levels of energy efficiency. Thirteen’s design and delivery project manager Dave Butler said: “Accommodation like Bamburgh Court helps people to live independently and it has been home to some customers here for many years, so it’s important that we continue to ensure it meets modern living standards. “While not all of our investment work is visible, the work that we’re carrying out here will make such a difference
to all of the residents and ensure that they have a heating and hot water system that is fit for the future.” This year’s investment plans will involve carrying out £34.1m of internal and external improvements on homes across the Tees Valley. This includes replacing over 215 kitchens and around 80 bathrooms. Almost 1,640 properties will receive new windows and 680 properties will receive new external doors. The work will help reduce our customer’s fuel bills, with around 1,760 new boilers being installed over the year, making homes more energy efficient and cost effective. Over the next five years Thirteen has plans to invest over £1billion into improving homes for existing customers, building new homes, making improvements to neighbourhoods and into the support services offered to customers. You can download a copy of this year’s plans from our website at www.thirteengroup.co.uk.
Investment work for Thirteen’s Middlesbrough customers well underway Work to improve the homes for a group of Middlesbrough residents is making good progress, as Thirteen’s investment programme for the year gets well underway.
The work, being carried out by Thirteen’s internal investment team on the Old Convent Garden Estate in Longlands started in April and will see 130 customers benefit from new windows, doors, external painting and roofing improvements. Site agent Cliff Laherty who is managing the work said: “The work is all running to the planned programme and it’s due to be completed in the middle of next month. “Customers are having their existing windows and doors replaced with new PVC windows and doors.
Thirteen shortlisted in Women in Housing Awards Good luck and congratulations to the teams and staff members who are finalists in this year’s Women in Housing Awards.
These improvements not only enhance the appearance of the homes, but customers will benefit from their homes being much warmer and less expensive to heat.” The work is part of this year’s investment plans, which will involve carrying out £34.1m of internal and external improvements on homes across the Tees Valley. This includes replacing over 215 kitchens and around 80 bathrooms. Almost 1,640 properties will receive new windows and 680 properties will receive new external doors. The work will help reduce our customer’s fuel bills, with around 1,760 new boilers being installed over the year, making homes more energy efficient and cost effective.
We’re delighted that Thirteen has been shortlisted in two categories: • Chris Smith - Executive director of service delivery and development – Woman of the year • Claire, Lisa, Rubie, Amy and Keri, design and delivery team – Team of the year The awards recognise and celebrate the achievements of outstanding women working in housing. Winners will be announced at an awards ceremony in Manchester on 10 October.
Starters and Leavers Say hello to‌ Ashley Boagey
Gas Engineer
Ryan Douthwaite
Joiner
Scott Pattison
Gas Engineer
Shaun Peacock
Gas Engineer
Mark Birnie
Gas Engineer
Curtis Thompson
Joiner
Susan Mary
Lee
John Wrightson
General Labourer
Matthew Huntley
Electrical Engineer
Denise Curtis-Haigh
Senior HR Business Partner
James Wallace
General Labourer
Vicki Wright
Service Improvement Analyst
David Melville
General Labourer
Amanda Carney
Investment Liaison Advisor
James Pittam
Joiner
Ben O’Driscoll
Sam Sinclair
Electrical Engineer
Deborah Whittingham
John Lindsay
Gas Engineer
Antony Harland
General Labourer Support Service Relief Worker Level 2 Gas Engineer
Michael Temple
Administrator
Graham Macauley
Architectural Technologist
Caroline Martins
Tenancy Support Co-ordinator
Steven Garrod
Electrical Engineer
Jonathan Hughes
General Labourer
Stacey Carey
Neighbourhood Co-ordinator
Paul Shingleton
Gas Engineer
Jacqueline Savoury
Investment Liaison Advisor
Terri Morrow
Assessment Support Co-ordinator
Lee-Ann Gittins
Christopher Boal
Joiner
Adelle Stevens
David Bell
Joiner
Sanelisiwe Hlabangane
Ian Smith
General Labourer
Michael Hadfield
Support Service Relief Worker Level 2 Support Service Relief Worker Level 2 Support Service Relief Worker Level 2 Electrical Engineer
Emma Brockbank
Neighbourhood Co-ordinator
Dawn Maddison
Neighbourhood Co-ordinator
Annabelle Keay-Bolton
Contact Advisor
Matthew Haynes
Neighbourhood Co-ordinator
Alison Wright
Contact Advisor
Joshua Yellow
Joiner
Christopher Heslop
Electrical Engineer
Paul Arnold
Denise Conway
Contact Advisor
Harry Robson
Technical Director Trainee Quantity Surveyor (University Placement)
Lindsay Birrell
Contact Advisor
Morgan Nasser
Building Services Apprentice
Marian McDonald
Development Co-ordinator
Lee Mckie
Gas Engineer
Hayley Harland
Housing Support Co-ordinator
Vincent Sweeney
Electrical Engineer
Stephen Bushnall
Andrew Warrior
Asset Planning Manager
Amy Burdess
Neighbourhoods Support
Greg Etherington
Neighbourhood Co-ordinator Tenancy Enforcement Team Leader Plasterer
Robert Ellett
Laura Willis
Support Service Worker
Nicola Turner
Gemma Johnson
Support Service Co-ordinator
Michelle Peacock
Paul Roberts
Joiner
Jordan Bingham
John Radford
Compliance Strategy Manager
Alexander Etholen
Plasterer Director of Investment & Maintenance YEI Recruitment Officer Grounds Maintenance Technician Neighbourhood Caretaker
Rachel Halfacre
Support Service Co-ordinator (TTG)
Amy Clifford
Contact Advisor
Paul Weston
Electrical Engineer
Say goodbye to...
Philip Auton
We hope you have enjoyed reading the staff news roundup. If you have any queries, please contact the communications team by email at Internal.Comms@thirteengroup.co.uk.