Thinkahead Corporate Services by Thinkahead

SERVICES

Consulting BUSINESS IMPROVEMENT

People and Organisational Strategies We Specialise in PSYCHOLOGICAL SERVICES CORPORATE TRAINING LEADERSHIP DEVELOPMENT & COACHING PERFORMANCE & WELLBEING PROGRAMS

With the current economic conditions many businesses are focusing on reducing costs by looking at partially outsourcing human resource functions, in order to retain focus on strategy and achieve tangible business outcomes. If your organisation is currently reducing its workforce or is faced with a recruitment freeze, therefore making it difficult to acquire expertise internally then consider using Thinkahead. We offer a broad range of Human Resource Solutions to help you achieve your business objectives.

How often have you had to deal with: •

Critical incidents at work such as workplace accidents, death or terminal illness of an employee which may require on site support or intervention

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Interpersonal conflict with peers or managers which may require mediation or facilitation assistance

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Employees suffering from a mental health issue such as depression/ anxiety which has impacted upon the individuals performance, the team or workplace

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Managing the psychological impact of organisational change, restructures and redundancies

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Managing the psychological, behavioural and emotional aspects of performance management issues

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Implementing and assessing training needs and professional development plans

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Poor work cultures where you need to shift entrenched behaviours to a more positive style and create a constructive working environment

CULTURE ENHANCEMENT CONSULTING SERVICES

If you are short on in-house expertise, then consider using Thinkahead. Our services are designed to operate on a fee for service basis, providing specialist expertise for business, HR and OHS personnel, managers and team leaders in dealing with the broader people issues that surface in all organisations.

www. t h i n k ah e a d. com. a u

Suite 5D, 5 Dee Why Parade, Dee Why NSW 2099 P: 1300 420 426 F: +61 2 9981 1948 E: info@thinkahead.com.au

BENEFITS OF SERVICES Thinkahead partnered with HR in addressing specific issues around inappropriate behaviour. Thinkahead provided advice and counsel that enabled the leadership team to raise awareness in a empathic manner, and provide pragmatic solutions that enabled staff to move from entrenched behaviours to more positive styles. Thinkaheadâ€™s strategies and solutions positively impacted our organisation,resulting in an open and respectful working environment.

HR Manager

Our service can also be used as an adjunct to your existing functions which allows you to:

Obtain an impartial opinion on what is occurring in a workplace situation and gain insight into the drivers

Seek guidance on a proposed approach or seek options and solutions on how to best manage a situation and achieve the desired outcomes

Seek professional assistance to analyse and advise on business and people issue

Seek support in working with teams to improve their effectiveness and efficiency of work processes

Johnson & Johnson Research Refer individuals requiring professional support, assessment or assistance

This enables you to spend time on strategic business priorities whilst gaining assistance when you are short on time or in-house expertise.

F O R M O R E I N F O R M AT I O N O N H O W W E C A N A D D VA L U E T O Y O U R O R G A N I S AT I O N , P L E A S E C O N TA C T U S .

improving your business improving your people

Wellbeing at Work P E R F O R M A N C E O P T I M I S AT I O N

Workplace Wellbeing Programs We Specialise in PSYCHOLOGICAL SERVICES CORPORATE TRAINING LEADERSHIP DEVELOPMENT & COACHING

Performance and Wellbeing in the workplace has become a major focus of many organisations today, as workers are facing more demands from various sources, such as changing government policies, outsourcing, downsizing, casualising and de-institutionalisation without necessarily having the appropriate resources in place. This, in turn, creates an environment ripe for interpersonal conflict where workers are having to work harder and faster, meet new management objectives and performance criteria.

Occupational Stress can be triggered by:

PERFORMANCE & WELLBEING PROGRAMS

Adverse work experiences such as: • exposure to traumatic incidents • threating acts involving clients

CULTURE ENHANCEMENT

• conflict in the workplace

CONSULTING SERVICES

• poor management skills

• high work load

TRIGGERS

Non adverse work experiences such as: • low level of positive work experience • low level of positive emotional states

As wellbeing can be triggered by adverse and non adverse experiences within the workplace, it is important for businesses to: 1.

Assess the mental health and wellbeing of their workers

Identify trends and emerging issues within the workplace

Develop broad prevention and control strategies

www. t h i n k ah e a d. com. a u

Suite 5D, 5 Dee Why Parade, Dee Why NSW 2099 P: 1300 420 426 F: +61 2 9981 1948 E: info@thinkahead.com.au

PROGRAM OBJECTIVES PROGRAM EVALUATIONS 92% found the program valuable 89% walked away with new workplace strategies 85% felt confident in using the strategies learnt 88% would participate in the program again 97% felt the program provided them with advice on issues contributing to job stress

Thinkahead has developed an evidence based Wellbeing program which: •

Assesses the employees workplace stressors, personal strain, coping resources and general wellbeing.

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Provides an opportunity for an employee to raise their concerns and obtain advice in relation to their current work issues.

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Enables individuals to reflect on lifestyle issues that could affect them at work amongst a range of identified prevention strategies to manage work-related job stress.

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Provides quantifiable data on trends and emerging issues to assist in the identification and development of broad prevention and control strategies.

A P P R O A C H A N D S T R AT E G I E S Our systemic approach and strategies to managing health and wellbeing in the workplace are as follows: PRIMARY PREVENTION

Addresses the sources of job stress and prevents it from occurring in the future. The goal is to minimise job stressors and prevent employees from experiencing stress-related adverse effects on health.

Solutions: improving organisational culture, changing employee workloads, job redesign, provide clear job descriptions to avoid role ambiguity, increase workers involvement in decision making and protect workers from exposure to high emotional situations.

Response Management Team

WorkCover NSW SECONDARY PREVENTION

Focuses on altering the way individuals respond to stressors at work. This approach focuses on equipping the employee with the knowledge, skills and resources to cope with stressful conditions as well as target employees already experiencing negative short-term symptoms to prevent them from becoming more serious.

Solutions: train employees in the area of health promotion, develop effective coping strategies, build resilience in the workplace.

TERTIARY PREVENTION CONTACT US TODAY thinkahead.com.au TELEPHONE

Is directed at treating and assisting employees who already have been exposed to job stress and developed stress-related health outcomes. Solutions: occupational rehabilitation services, counselling, employee assistance programs and return to work programs.

1300 420 426

improving your business improving your people

Coaching BUSINESS IMPROVEMENT

Leadership Development We Specialise in PSYCHOLOGICAL SERVICES CORPORATE TRAINING LEADERSHIP DEVELOPMENT & COACHING PERFORMANCE & WELLBEING PROGRAMS CULTURE ENHANCEMENT

Coaching is a collaborative, interactive process that inspires individuals to maximise their personal and professional potential with a focus on achieving enhanced results. It assists people to set better goals, take more action, make better decisions, and more fully use their natural strengths. The coaching relationship is a strong, resilient, objective and safe vehicle in which change and growth can take place. The objective of Thinkahead’s Coaching and Development Program is to provide one-to-one, goal-directed coaching to assist individuals with current identified development needs and future development needs. Thinkahead uses collaborative, solution focused, results orientated and systemic processes which facilitate the enhancement of the individual’s performance, work/life experiences, self directed learning and personal growth. Our Coaching Program is all about transforming self-knowledge and insight into action.

Coaching may be provided in the following areas: •

Skills based – focused on the development of task knowledge e.g. performance management, reducing conflict, strategic thinking, cultivating productive working relationships, communication.

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Performance based – focused on business performance e.g. increasing productivity, achieving results, business process refinement.

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Development based – focused on interpersonal behaviours e.g. strengthening leadership qualities, becoming more decisive, communicating with influence.

CONSULTING SERVICES

The coaching process aligns goals to the person’s role and capabilities statements which may for example focus on the following areas: •

Strategic thinking

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Achieves results

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Productive working relationships

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Personal drive and integrity

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Communicates with influence

Thinkahead has developed a coaching process which provides screening, needs analysis, personal development and work-culture enhancement.

www. t h i n k ah e a d. com. a u

Suite 5D, 5 Dee Why Parade, Dee Why NSW 2099 P: 1300 420 426 F: +61 2 9981 1948 E: info@thinkahead.com.au

WHY IS IT EFFECTIVE? Tanja Limnios is one of those rare individuals who gains trust very quickly. She is an expert at exploring team dynamics and is practical in helping you develop strategies which can improve team culture and performance. Tanja’s breadth of experience and skill in coaching, team development and cultural change is exceptional. General Manager Marketing

Thinkahead’s Coaching and Development Program is effective because each program is specifically designed to meet individual and organisational goals. To achieve organisational goals for the program, Thinkahead intentionally uses a collaborative and flexible process for selecting the specific components and processes to be used in the program. This ensures that the program is timely, relevant and effective. The program is context responsive and results driven. The Coaching and Development Program provides participants with the opportunity to apply their problem solving and decision-making skills to effectively enhance their personal wellbeing, work performance, professional skill set and ability to facilitate organisational change. When relevant, participants have the option to strategically include others in the process, depending on the program focus and agreed program outcomes. All related assessments and consulting sessions are confidential. Thinkahead’s Coaching and Development Program is effective as it incorporates a six step model: 1: Confirming Corporate Expectations 2: Individual Needs Analysis and Psychological Assessment 3: Feedback and Goal Setting 4: Development of Action Plan & Strategic Interventions 5: Coaching and Implementation 6: Monitor, Review and Evaluation

W H AT A R E T H E B E N E F I T S ? Individual Benefits:

Workplace Benefits:

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Productivity increases

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Foster innovation and improvement in the workplace

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Improve morale and productivity

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Enhance solution focused thinking

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Support a constructive corporate culture

AON •

Boost performance and work effectiveness Accelerates transfer of learning to the workplace

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Gain a better understanding of self and others

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Accelerate personal and professional development

OUR TEAM

All coaches are registered Psychologists with extensive and relevant experience in personal development and performance enhancement. They not only have a sound understanding of themselves and others, effective interpersonal and communication skills but are also business and professionally savvy. Contact us today to find out how we can add value to you, your team and organisation.

improving your business improving your people

Assessment BUSINESS IMPROVEMENT

Psychometric Analysis We Specialise in PSYCHOLOGICAL SERVICES CORPORATE TRAINING LEADERSHIP DEVELOPMENT & COACHING PERFORMANCE & WELLBEING PROGRAMS CULTURE ENHANCEMENT CONSULTING SERVICES

Psychometric assessments can make a significant difference to a business supporting important development decisions and managing employee’s health, wellbeing and performance. It can provide valuable insight into an individual’s personality and working style, sources of motivation and performance barriers. It is a useful tool in improving the effectiveness of existing employees and teams. Thinkahead offers a wide range of psychometric assessment instruments which may be used: •

To assist in the psychological assessment and treatment of individuals suffering from a psychological injury or mental health issue

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To assist in the professional development and transformation of individuals and teams

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To assist organisations identify risk management issues and develop strategic interventions

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To assist in the assessment and transformation of organisational culture

PROFILING TOOLS Our assessment tools can be used at an individual, team and organisational level.

ASSESSMENT PROFILING REPORTING

INDIVIDUALS

TEAMS

ORGANISATIONS

www. t h i n k ah e a d. com. a u

Suite 5D, 5 Dee Why Parade, Dee Why NSW 2099 P: 1300 420 426 F: +61 2 9981 1948 E: info@thinkahead.com.au

ASSESSMENTS WITHIN THE WORKPLACE Thinkahead has sound industry knowledge and are dedicated to providing exceptional service, a personal approach and excellent results. CEO

Sun Express Transport

Our consultant psychologists have extensive experience in the assessment of individuals, teams and organisations and have worked closely with organisations in providing the following support: •

Clinical assessment, intervention and return to work programs

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Development needs and skills assessment of individuals and teams

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Leadership development and enhancement

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Occupational stress auditing and stress assessments

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Organisational culture and organisational effectiveness analysis

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360 Feedback and career management

Thinkahead is able to assist you in assessing individual, team and organisational concerns and provide you with innovative solutions and interventions as well as continuous support throughout the process. For further information on how we can add value to your organisation please contact us today.

PROCESS Thinkahead uses a 6 step integrated approach to ensure key objectives and performance outcomes are achieved. PROFILING PROCESS

1. Consultation with organisation regarding objectives

2. Psychometric test selection

3. Psychometric test administration

4. Compiling of results and psychometric report

5. Feedback to individual or teams CONTACT US TODAY thinkahead.com.au

6. Report feedback to organisation

TELEPHONE 1300 420 426

improving your business improving your people

Corporate Training P E R F O R M A N C E O P T I M I S AT I O N

Sustainable Performance Outcomes We Specialise in PSYCHOLOGICAL SERVICES CORPORATE TRAINING LEADERSHIP DEVELOPMENT & COACHING PERFORMANCE & WELLBEING PROGRAMS CULTURE ENHANCEMENT CONSULTING SERVICES

Is your business consolidating or restructuring or even reducing its workforce? Are you trying to remain competitive in the market place but noticing that your team is under pressure, trying to achieve performance targets with fewer resources? These are some of the challenges that organisations face today, which is why they are recognising the importance of supporting and upskilling their people. Developing employeesâ€™ skill, attitude and knowledge can lead to the achievement of organisational objectives and contribute to building professional and collaborative working relationships both internally and with your external customers. Thinkahead designs and develops customised training that effectively reflects the goals, objectives and culture of your organisation. We recognise that responding to issues of communication, context, timing and relationship development are critical in achieving individual and/or organisational outcomes.

WHY THINKAHEAD Thinkahead has achieved well referenced success in the provision of training, leadership development and coaching across a range of corporate organisations. It has a reputation for the delivery of effective tailor made programs that ensure maximum value for every dollar invested, by using evidence based programs and qualified and experienced professional psychologists. Our valued customer list include leading organisations from such industries as: Finance/Banking

Government

Insurance/Legal

Manufacturing

Medical/Pharmaceutical

Transport/Logistics

Telecommunication/Media

TRAINING TECHNIQUES Our training programs are designed to incorporate the different learning styles of individuals and is delivered in a relaxed and flexible manner in order to educate and motivate the participants. Our facilitators use the principles of adult learning as a basis for delivering training programs. This approach incorporates action learning that builds on and uses participants prior knowledge and experience. This approach provides skills, knowledge and tools to take back to the workplace and apply immediately.

www. t h i n k ah e a d. com. a u

Suite 5D, 5 Dee Why Parade, Dee Why NSW 2099 P: 1300 420 426 F: +61 2 9981 1948 E: info@thinkahead.com.au

HOW WE BUILD OUR PROGRAMS Thinkahead was extremely consultative, engaging and professional. The feedback from senior leaders has been overwhelmingly positive. Thinkahead helped us in keeping the learnings in the forefront of our management practices. Change Manager

NSW Office of State Revenue

The success of our customised training and development modules are due to the implementation of a strategic eight step plan which ensures that we achieve the identified training objectives: 1. Consultation with relevant internal personnel in order to ascertain strategic direction, business drivers and key objectives as well as understand the organisational culture and working environment 2. Structured needs analysis to systematically define the activities necessary to obtain the organisations desired results and ensure they are aligned to the corporate plan and competencies 3. Selection of service inclusion to ensure the most effective service types, resources, methodologies and materials are used to achieve the key activities and objectives of the organisation 4. Communication strategy and roll out of service to effectively communicate and promote the program and ensure engagement and commitment by employees 5. Continuous communication between Thinkahead and the organisation to ensure any issues that arise are intervened and dealt with in a timely and responsive manner 6. Identification of risks and concerns are monitored and reported back to management regarding organisational hot spots, emerging issues and trends 7. Program evaluation and measurement varies depending on the type of intervention that is provided, however our measures focus on reactions, knowledge, skills, application and impact on the business. All services provided by Thinkahead are evaluated against agreed outcomes and deliverables 8. Corporate report and feedback is provided at the conclusion of the service which summaries service delivery, emerging hot spots and trends and any organisational specific issues that may have surfaced throughout the consultancy period

OUR PROGRAMS Thinkahead develop and deliver a range of professional training programs to suit your unique needs. Our programs range from seminars to half day and full day workshops. Please visit our website to view the full range of programs on offer.

Interactive, Fun, Engaging Training

F O R A F U L LY CUSTOMISED PROGRAM, P L E A S E C O N TA C T U S T O D AY CONTACT US TODAY thinkahead.com.au TELEPHONE 1300 420 426

improving your business improving your people

Counselling P E R F O R M A N C E O P T I M I S AT I O N

What is Counselling?

We Specialise in PSYCHOLOGICAL SERVICES CORPORATE TRAINING

Most of us are quite resilient but at times may experience stress in our lives or need assistance with challenging circumstances. Counselling is an active process that can help you to fully understand the difficulties and barriers you may be experiencing and find practical and effectives strategies and solutions.

W H AT T O E X P E C T: Depending on your individual circumstances and needs, counselling may comprise of: • Exploring beliefs, values and behaviours that may act as barriers to change

LEADERSHIP DEVELOPMENT & COACHING

• Developing effective coping strategies and solutions to ensure lasting behavioural and attitudinal changes

PERFORMANCE & WELLBEING PROGRAMS

• Facilitating psycho-education and skill development

CULTURE ENHANCEMENT CONSULTING SERVICES

• Providing insight and new perspective on current presenting issues • Conducting clinical assessments and formulating a treatment plan • Liaising and referring to other allied health practitioners as required

THERAPEUTIC METHODS: Our psychologists use a range of evidence based intervention’s depending on the client and presenting issues: • Cognitive Behavioural Therapy • Schema Therapy • Mindfulness • Acceptance and Commitment Therapy • Dialectical Behavioural Therapy • Motivational Interviewing • Family Therapy • Narrative Therapy • Applied Behavioural Analyses • EMDR

OUR TEAM All Thinkahead psychologists are fully qualified, registered and highly experienced not to mention accredited with medicare and all major health funds. We provide both short and long term assistance and use elements of counselling, coaching and motivating skills to help you achieve your goals. All consultations are strictly confidential.

www. t h i n k ah e a d. com. a u

Suite 5D, 5 Dee Why Parade, Dee Why NSW 2099 P: 1300 420 426 F: +61 2 9981 1948 E: info@thinkahead.com.au

Our Expertise Thinkahead was extremely supportive when we had a family crisis. Their intervention and counsel turned our situation around. Eternally grateful. GM Asia Pacific

GlaxoSmithKline

Our team of highly experienced and qualified psychologists offer a broad range of skills and interventions that are tailored to your individual needs. At Thinkahead we can help with:

CHILDREN & ADOLESCENTS

COUPLES & FAMILIES

• • • • • • • • • •

• •

• • • •

Self Harming Bullying Behavioural Problems Body Image / Eating Disorders Anxiety / Fears / Phobias / Worries Depression Study Skills & Exam Stress Self-esteem Issues Social / Separation Anxiety Anger and Oppositional Behaviour Sleeping and Bedtime Problems Bed Wetting Career Guidance CHILDREN & Counselling ADOLESCENTS Physical and Sexual Abuse

• • • • •

COUPLES & FAMILIES

INDIVIDUAL CONCERNS

• • • • • • • • • • • •

Grief / Loss / Trauma Chronic Pain / Health Issues Anxiety / Phobias / OCD Depression Interpersonal Conflict Addictions Assertiveness / Communication Body Image / Eating Disorders Abuse Self-esteem Issues Adjusting to Retirement Immigration and Culture Adjustment

Parenting Issues Relationship / Family Breakdown Divorce and Separation Gender / Intimacy Problems Blended / Extended Family Issues Fertility / Perinatal and Postnatal Depression Caring for the elderly and terminally ill

WORKPLACE CHALLENGES

WORKPLACE CHALLENGES • • • • • •

Critical Incident Bullying / Harassment / Discrimination Workplace Stress and Burnout Performance Management Issues Career Change and Transitioning Retrenchment

• • • • • • •

Peer and Team Conflict Manager/Supervisor Conflict Organisational Change and Restructure Return to work issues Workplace Injury Shift Work Work/life Balance

MAKING AN APPOINTMENT You can either self refer or seek a referral through your GP who can assess your eligibility for Medicare Rebates. Our psychologists are registered with Medicare and all major private health insurances. To speak to one of our trusted staff or arrange a confidential appointment please call 1300 420 426.

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(02) 9981 1948

Email: info@thinkahead.com.au

www.thinkahead.com.au

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