THIIS July 2022

Page 1

Also inside... Socially-minded Hampshire Mobility Services Moving and handling aids: expert recommendations ISSUE 286 JULY 2022

TRADE MAGAZINE

Model movers

Read about the latest mobility scooters promising to feed an appetite for greater range and durability

Bruno Lifts: Its smooth ride to the top


Nurtured Leads = Healthy Commission

Partner with the UK’s largest homelift provider Stiltz Homelifts are changing the face of in-home accessibility. More and more users – including those securing DFG funding - want our practical, attractive and easyto-install lifts in their home. Share in our success story and earn £££££ in return. Here’s what you can benefit from: • • • • • • •

Minimum £1000 guaranteed commission per sale Highly experienced in-house call centre team Impressive appointment setting records National network of specialist Sales Advisors Exceptional on-site conversion rates Prompt commission payments Generous loyalty bonus

Call Stiltz on 01384 880 343 today! Affiliate Partner Interested in getting involved as a fully-fledged Stiltz dealer? Manage the customer relationship up to point of sale and let us take care of the installation by becoming an Affiliate Partner.

Call our Trade Team TODAY on 01384 880 343 or email enquiries@stiltz.co.uk for more information or to sign up.


WELCOME

Inside..

From the editor Welcome!

20 14 46 Features

Regulars

16 Trade Talk: Kymco 20 Retailer Spotlight: Hampshire Mobility Services 30 Supplier Spotlight: Bruno Lifts 38 Naidex 2022 exhibitors

04 News, deals and people 08 Retailers’ Choice: Moving and handling 44 Let’s Get it Clear 46 Buyers’ Guide: Moving and handling

Europe’s most established event for independent living returns to Birmingham’s NEC from 6-7th July 2022. Turn to page 38 to get a taste of some of the exhibitors set to make an appearance. This issue we meet Kevin Fry, Director of Romsey-based Hampshire Mobility Services (p20), who discusses his experiences in the mobility sector, including how his shop is doing its bit for the local community. We also find out more about Bruno Lifts (p30), the European subsidiary of the largest stairlift manufacturer in the United States. The firm recently introduced a new version of the Elan, its indoor straight stairlift to the UK market. It is also looking forward to showing off the new seat design of its popular Elite stairlift at trade exhibitions later this year. This issue is themed around moving and handling products, so don’t miss our Retailers’ Choice (p8) and Buyers’ Guide (p46) features for some top recommendations. The consensus seems to be that products in this ever-evolving category have become more user-friendly and fit for purpose over the years. Dr Barend ter Haar from BES Healthcare shares his expert advice about the use of positioning belts and harnesses on wheelchairs and the safety elements that need to be in place (p44). If you have any suggestions for stories you would like to see covered in THIIS, or you’re a retailer with something new to share with our readers, then please don’t hesitate to get in touch. Enjoy the issue.

Editor

Stay up to date... TRADE MAGAZINE

Editor / Liane McIvor 07917 784929 / liane@thiis.co.uk Advertising / Joe Fahy 07384 258 372 / joe.fahy@bhtaengage.com Sub-editor / Sarah Sarsby sarah@thiis.co.uk

@wwwthiiscouk facebook.com/THIIS.Magazine linkedin.com/company/thiis-magazine THIIS is produced by BHTA Engage, Office 404, Tower Bridge Business Centre, 46-48 E Smithfield, Whitechapel, London E1W 1AW BHTA Engage Ltd. All rights reserved. No part of this publication may be reproduced or used in any way without the written permission of the publisher. The views expressed in this publication are not necessarily those of the publisher and although every effort has been made to ensure that the information is accurate, the publishers take no responsibility for errors or omissions.

www.thiis.co.uk / 3


NEWS, DEALS & PEOPLE

News, deals & people

A round-up of the key trade stories for business leaders to digest

Thistle Help staff in Irvine held an open day to celebrate the store’s anniversary

Thistle Help celebrates 15 successful years When George Ruddick and Laura Hays opened their first Thistle Help store in Irvine, North Ayrshire, in 2007, they never imagined how successfully the business would grow. Fifteen years on, the Scottish mobility retailer boasts a team of 15, two showrooms and a workshop space. Due to the pandemic, the last two years have been the most challenging

of all, according to the co-owners, but they say that they are so proud to have come out of it stronger than ever. Although it was a difficult time for everyone, they grew their business by acquiring a second showroom in Crosshouse, Kilmarnock. The retailer recently celebrated with an open day at its Irvine showroom, which was attended by customers, suppliers and friends and

Let the Powerpack do the pushing Incredibly easy to fit and simple to remove Designed and made in the UK Range of up to 10 miles

4 / www.thiis.co.uk

family of the business. Laura said “As I stood in the showroom getting a photo taken with some of the team, I felt proud of what we have achieved but I also felt sad that George wasn’t sat beside me. “COVID has robbed us of a lot over the past two years but of all the times, why did COVID have to catch up with him now? He isn’t made of Teflon after all!”


The SANGO Slimline powerchair

DIETZ Mobility UK partners with Motability Scheme Powered wheelchair supplier DIETZ Mobility UK has announced that its SANGO Advanced and SANGO Slimline electric wheelchairs is now available to customers on the Motability Scheme. The newly branded DIETZ Mobility UK is the exclusive UK distributor of the DIETZ Power range of SANGO powered wheelchairs. Darren Legg, Managing Director of DIETZ Mobility UK, commented: “We are very proud that we have been able to pass Motability’s stringent checks to become an accredited supplier to the scheme.” “Our SANGO electric wheelchairs have proven themselves to be very robust, durable and easily readjusted to suit changes in different needs. “This will align itself perfectly with the worry free mobility that both ourselves and Motability aim to offer.”

Mobility trade gears up for Disability Awareness Day Disability Awareness Day takes place on Sunday 17th July, making it Warrington Disability Partnership’s 31st annual disability festival. Since its humble beginnings three decades ago, DAD, as it is known, has grown immensely and has taken place in 13 countries worldwide, the latest being Cameroon. Over 20,000 visitors are expected at Walton Hall and Gardens in Warrington, with a tented village expected to house over 200 exhibitors promoting independent living, a “Can

Do” sports zone with scuba diving in the onsite pool, inclusive cricket, wheelchair American football, wheelchair basketball, tai chi, martial arts, as well as wheelchair, physical disability and learning disability rugby league. Dozens of businesses have been lined up to promote mobility and independent products, wheelchair accessible vehicles, car adaptations and Motability car dealerships, alongside a range of statutory service providers.

Brotherwood previews zeroemissions WAV Wheelchair accessible vehicle (WAV) specialist Brotherwood has teased an eco-friendly electric vehicle for wheelchair users, unveiling its ‘elektron’ conversion for the Vauxhall Vivaro e-Life. With a 50kWh battery and 100kW/136PS drivetrain, the Brotherwood elektron maximises space within the Vivaro e-Life to provide a flat, level lowered floor of 164cm in length. Much longer than previous electric WAVs, the elektron provides increased space, ride

comfort and visibility for the wheelchair user. The rear wheelchair ramp is counterbalanced, making it light enough to lift with a single finger. Only 107cm long, the wheelchair ramp sits neatly under the rear tailgate for shelter from the elements when loading. The optional VB-FullAir air suspension system replaces the traditional rear spring setup with a full air suspension system that filters out unevenness in the road surface, increasing ride comfort.

Call to find out more

01787 888 106 Attaches in seconds

or email trade.sales@tgamobility.co.uk www.tgamobility.co.uk QUOTE: THS20

www.thiis.co.uk / 5


NEWS, DEALS & PEOPLE

The Osprey Group raises the bar

WheelAir welcomes sales representative

Disability equipment supplier The Osprey Group was presented with the Innovative Product Award at the annual National Association of Equipment Providers (NAEP) Conference recently. Designed to assist the user to sit and stand from the toilet, the Osprey Wash/Dry Toilet Raiser impressed the judges with its multiple features. Paul King shows off the NAEP award Paul King, Director at The Osprey Group, commented to THIIS: “Our new Wash/Dry Toilet Raiser is a new addition to the range. Osprey already have a standard toilet raiser for the domestic market and it has since added a wash-dry seat option. “The new version will fit over the user’s standard home WC, with a 30-stone working load capacity.” Unlike the supplier’s standard toilet raiser, which is battery operated, the new Osprey Wash/Dry Toilet Raiser is mains-feed electric only.

Classic

ELAN STAIRLIFT | 21 STONE

Disability equipment supplier WheelAir has appointed Marloes Kijzers as Sales Representative where she will be the go-to person for dealers, rehab centres, hospitals, and endusers. Marloes has a degree in human kinetic technology and four years of sales experience with custom-built wheelchairs. During her experience in the industry Marloes says that she has learned about heat and moisture issues that wheelchair users struggle with. Marloes commented: “I am thrilled to be joining the WheelAir team at an exciting time for the company and contributing to strengthening its presence in the BeNeLux (Belgium, Netherlands and Luxembourg) region.” She also says that she is motivated to have a positive impact on people’s lives and is aligned with WheelAir’s vision to create a world where every wheelchair user feels comfortable and in control of their temperature.

HEAVY-DUTY ELITE STAIRLIFT | 30 STONE

Quality. Reliability. Comfort. Bruno delivers best-in-class stairlifts specifically designed for exceptional comfort and lasting quality.

+44 (0) 151 559 0732 | bruno.com/uk


Collection

electricmobility.co.uk

Offer the exclusive Cord & Spray fabric collections from stock on the Medina

25 stone weight limit Independent Dual-motor

Waterfall or Lateral Back

4 stylish colours available from stock Mink, Oatmeal, Plum & Cocoa

Comfort in 3 sizes Small, Medium & Large

Bring a touch of elegance to your showroom, available to order NOW in our Cord & Spray Fabrics! Exclusive to Electric Mobility - you won’t find these luxurious fabric designs available elsewhere! - NEXT DAY DELIVERY

The perfect choice for stylish Summer showrooms Call to place your order now! BRITISH

MADE

Quality Craftsmanship Tested by FIRA

5

upto

Year

Guarantee Riser Recliners

01460 258120

sales@electricmobility.co.uk


Moving and handling aids

Wondering which moving and handling aids are grabbing mobility companies’ attention? Each month, retailers in the mobility industry highlight one product that is standing out for them and why…

Retailer’s Choice: Handling Belt – Maxi Deluxe by Locomotor “Handling belts are an effective way to minimise the risk of falls, slips and injuries when carrying out assisted transfers – and there are a plethora to choose from! “The Maxi Deluxe Locomotor Handling Belt is one of the most popular transfer aids that we sell at Ability Superstore. With practicality and durability at the forefront of its design, the Maxi Deluxe boasts a range of features whilst managing to omit the hefty price tag that normally accompanies ‘deluxe’ products. “The belt is designed to aid both the user and the carer when moving a person. It is softly padded to ensure comfort for the user and is available with, or without, a non-slip inner lining which helps to prevent the belt from sliding upwards during a transfer. This is, of course, important when using for a sit to stand transfer, or with assisted walking. “These deluxe belts also benefit from a row of vertical and lateral handholds which allows a more comfortable grip, or handle, for the carer, or nurse. “Frequently used by the NHS, the Locomotor range of handling belts provides an easy to use and Julia Phipps comfortable solution for transfers.” Owner of The Ability Superstore abilitysuperstore.co.uk

8 / www.thiis.co.uk

Retailer’s Choice: MoveAssist from Alerta Medical “If you have a moving and handling offering within your business the MoveAssist would be a great option to have within your product range. The MoveAssist fits well within the professional care environment as well as the home environment. “Having the MoveAssist at our disposal helps us to offer the customer a truly value-adding solution. The MoveAssist competes strongly against rival brands but significantly, as an Alerta dealer we benefit from the firm’s expertise, innovation, and ongoing support, which is important. “The MoveAssist is fundamentally a transfer aid but it is so well designed, user friendly, compact, and aesthetically pleasing. As well as being a functional aid it has subtle design features which can boost user interaction and promote confidence whilst promoting positive daily living. “If the user has a degree of strength in the arms and legs the MoveAssist could be a great piece of equipment as the easy grip crossbar enables the user to get to a standing position using their own strength and the flip Billy Finnie up/down padded seat ensures Operations safety, security, and movement.” Manager at Mobility Scotland mobilityscotlandltd.co.uk


Introducing TechTool your personal technical expert only a click away!

TechTool is a free-to-use portal where you can access detailed faultfinder guides for the Handicare 1000, 2000 and Freecurve models.

0844 225 3121

handicaretechtool.com


RETAILERS’ CHOICE

Retailer’s Choice: Birdie Evo Hoist from Invacare “When supplying to the care sector, we need to be confident that the equipment we are providing is reliable and built to last. When it comes to hoisting equipment, our go-to is the Birdie Evo range. “The new Birdie Evo family has been designed to offer a high feature-set of options that have been blended with new technologies to provide maximum comfort and security when lifting or transferring a patient to or from a bed, chair or even the floor. “Based on the renowned Birdie, the new range has been customer insight led, encompassing everything that was valued on the Birdie whilst bringing in new features to further enhance the client and carer experience. “It has an impressive lifting range up to 1660mm in height. The high boom ensures there is space for the client, even when the hoist is in its highest position, and the optimised space in front of the actuator reduces the risk of injury to the client’s knees. “Available in this range is the Birdie Evo, the Birdie Compact and the Birdie Evo XPlus which takes a user weight of 210kg. All of these hoists can be folded for storage and transportation without the use of tools. “It really is a great range of hoists to work with and we have no hesitation in recommending them to care homes.” thistlehelp.co.uk

10 / www.thiis.co.uk

Laura Hays Director of Thistle Help Limited


NE

W!

FLOW X

Our Most Complete Stairlift THIIS Retailers’ Choice of the Year 2021

www.accessbdd.com/flowX Designed for seamless movement, the Flow X provides outstanding levels of comfort, confidence and craftsmanship.


RETAILERS’ CHOICE

Retailer’s Choice: GH3 Lifting Module by Guldmann

Alastair Gibbs Managing Director of TPG DisableAids

“Without doubt the whole world of ‘moving and handling’ has evolved over recent years to ensure the products used are now far more user friendly and fit for purpose. “Our preference in many cases is the GH3 hoisting range from Guldmann. Not just for the hoist, but for the whole range of track and fixing solutions that have been designed with three customers in mind. “Customer one being the disabled client. Customer two being the care giver. Customer three being the engineer that will install and maintain the products. “All three customers have equal importance and influence over the design and capability of the range. The quality is outstanding, and the durability is second to none. “The philosophy of ‘time to care’ just sums up the superb efficiency of the range and the effective solutions provision of the range.” tpg-disableaids.co.uk

Retailer’s Choice: Sara Stedy from Arjo “The Sara Stedy from Arjo is a great product to use when a client needs some assistance to transfer but does not require a hoist. “It can be used with just one caregiver and unlike a rota stand, it has pivoting seat pads and enables the user to be moved safely and securely from one place to another, such as chair to toilet, and a back strap can be used if extra support is required. “It has spreadable legs as standard, and is also available in a compact size. It is a very popular sales item and also proven to be robust and durable on Lauren our hire fleet.” Bromfield Director of classicmobility.co.uk Classic Mobility

12 / www.thiis.co.uk


NEW & IMPROVED FLOOR BED

The Alerta Lomond Floor 2 Bed is a unique ultra-low bed for pioneering user safety and care.

Height range 9-70cm

Ultra-low bed for enhanced user safety and care

Auto regression backrest

Oak and Walnut wood finish

Distributor Opportunities Large stock holding for next day delivery Attractive distributor pricing structure Direct carriage paid delivery available Industry leading distributor support Contact Alerta Medical for prices and marketing support.

+44 (0)3452 088 097 | www.alertamedical.com | sales@alertamedical.com


Trade Talk Q&A with Thomas Bradford, Marketin​g Coordinator for Kymco UK WHAT HAVE BEEN THE HIGHLIGHTS FOR KYMCO OVER THE PAST 12 MONTHS? “Kymco have had a progressive 12 months, with the world starting to recover from the COVID pandemic. “We managed to maintain good levels of product stock to support our dealer network, which is something Kymco UK have always been committed to. Due to our substantial investment in stockholding, we were able to sustain supply for our dealers and maintain a strong sales performance, during difficult market conditions. “Demand for our products during this time ramped up dramatically, partly since we had good stock levels. We took extra market share from our competitors at this time as some other companies were of course less fortunate with their stock position. The unprecedented demand did create some pressure for restocking of some of our most popular models, which did go out of stock for a while due to the pandemic. “We launched the new K-lite FE and K-lite F scoooters at Naidex last year and these have proven to be a massive success, surpassing all our expectations. We have also managed to grow the team significantly, with new appointments to our sales, marketing, customer service and technical teams. “These new appointments have led Kymco on a new path which has resulted in creative brand expansion, expansions to our dealer network and more continuous improvements to customer satisfaction levels.

14 / www.thiis.co.uk

Mobility scooter manufacturer Kymco UK has been manufacturing mobility scooters for over 20 years. Despite the challenges of the COVID-19 pandemic, the firm has continued to grow over the last couple of years, with the continued development of new products, new members of staff and plenty more surprises besides…

The new Maxer ER is a further development of Kymco’s popular mobility scooter

“Kymco have also been ramping up its brand development and marketing activities, continuing its dominant valued partnership with Naidex and investment in Rehacare Dusseldorf 2022. It improved its instore point-ofsale materials and launched a new website at the start of the year, as well as establishing a media share portal, dealer zone and a network of QR codes.” CAN YOU TELL US A BIT MORE ABOUT THE UPGRADED PREMIUM MAXER MOBILITY SCOOTER? “The new Maxer ER is a further development of our ever popular, leading premium mobility scooter. “Due to our customers’ everincreasing appetite for more range

and durability, we responded and packed a bit more into this amazing scooter, getting as much range capability in the scooter as possible. “With Maxer ER, we’ve managed to fit 2 x 100 Ah batteries in the scooter by redevelopment of the heavy-duty chassis and an improved

“Due to our substantial investment in stockholding, we were able to sustain supply for our dealers and maintain a strong sales performance”


The Most Powerful Battery On The Market

The EX Range – 26% More Power Haze have a unique AGM range which offers more power in the same box size. There are five higher capacity part numbers to choose from.

A True Gel Battery Not only do Haze offer an outstanding AGM and EX range, they manufacture a complete range of true 100% Gel batteries.

01536 203030

easystartbatteries.co.uk

sales@easystartbatteries.co.uk


TRADE TALK

The K-lite FE and K-lite F mobility scooters were launched at Naidex last year

motor performance. With this new beefed-up model Maxer ER can now achieve an extra 10 miles drive range, meaning it can achieve a massive 45 miles range, with one charge.” LAST YEAR, KYMCO LAUNCHED ITS FIRST EVER RANGE OF FOLDING SCOOTERS. WHAT KIND OF RESPONSE HAVE YOU HAD TO THIS RANGE SO FAR? “Our K-Lite F and FE premium folding scooters are growing at an unprecedented rate. Its popularity seems to be growing every day, with no rest. “This little scooter has been a fantastic seller for KYMCO and our dealers and is a product we are incredibly proud of. “The feedback from dealers is that it is now the leading folding scooter in the market, due to its high-quality build, exceptional performance and unique features benefiting their customers. “This exciting new model is selling so fast that it is very difficult to forecast such rapid growth trends!” HOW HAS YOUR FIRM NAVIGATED THE IMPACTS FROM EXTERNAL FACTORS SUCH AS BREXIT AND THE COVID-19 PANDEMIC OVER THE PAST COUPLE OF YEARS? “The last few years have been the hardest and most adverse conditions experienced by the industry, and we have had to deal with may difficult issues that have resulted from the impact of the COVID-19 pandemic and Brexit. “Whilst we’ve managed to maintain a good level of stock of our products, massively rising shipping costs, fuel costs, energy costs and severe delays

16 / www.thiis.co.uk

have been some of the main issues we have faced and are still facing, for both main product and spare parts. “Whilst these are mainly out of our control, we are continuing to make every effort to minimise the effect of these issues, so we can continue to support our dealer network and our customers.” IS KYMCO SEEKING TO EXPAND ITS DEALER NETWORK? “Kymco is dedicated to expanding its dealer network in all areas of the UK, to support its customers to the very highest level. “We are always interested in hearing from potential dealers who want to join our dealer network. The best contact to start talks about joining is with Neil Keeble who can be contacted via email at nkeeble@ kymcouk.co.uk.” WHAT’S COMING UP FOR KYMCO FOR THE REST OF THE YEAR? “Kymco still have a very busy remainder of 2022. We have Naidex coming up on the 6-7 July, of which

we are proud sponsors and will have a fantastic stand to visit at the very front of the show. “We will also be attending and exhibiting at the Motability ‘One Big Day’ events at various locations across the UK this summer. “For the first time ever we are attending The Royal Welsh Show from 18-21 July, which is an incredible opportunity for us to showcase our flagship products, as well as further expand our brand. “To wrap up on the year’s events we will be at Rehacare Dusseldorf from 14-17 September, to further expand our European and international business. “Outside of these events, we will continue our investment and dedication to other marketing activities, dealer support and expansion, and external partnerships, as well as launching new products such as Maxer ER premium mobility scooter, as well as some other surprises along the way.” kymco.co.uk

Kymco found that customers are increasingly requesting scooters with greater range



SEE US AT THE NAIDEX SH ATTENDANT CONTROL & AUTO FOLD!

EZI-FOLD • Ultra-lightweight magnesium/ aluminium alloy frame • Max speed 4mph • Range 23.7 miles** • User weight 133kg/21 stone • Electronic regeneration disk brakes • Brushless motors • Weight with battery 26kg • Chargeable on and off-board • Seat height 20.3” • Seat width and depth 18” x 17” • Foldable and portable • Approved

• • • • • • • • • • • • • •

Auto fold Ultra-lightweight aluminium alloy frame Powered by two 250w brushless motors Max Speed 4mph Electric regeneration disk brakes Gross weight 30.13Kg* Battery weight 3.13 Kg Net weight 27Kg 12 mile battery range** 21 stone user weight Portable folding functionality Seat height 20.3” Seat width and depth 18” x 17” With full suspension

B T N U O C S I D % 5 O W T Y N A BUY R U O F Y N A Y U B *including the battery **Range is dependent upon user weight, terrain, incline, temperature and battery conditions.

C O N TAC T U S TO DAY O N 0 1 4 2 2 3 2 3 8 8 8


HOW - STAND NUMBER J60 COMES WITH ATTENDANT CONTROL

LIGHTEST POWERCHAIR AT 14.8KG! EXCLUDING BATTERY

Traveller • Ultra-lightweight aluminium alloy frame • Powered by two 250w brushless motors • Max Speed 4mph Electric regeneration disk brakes • Each unit weighs 26kg* • 12 mile battery range** • 21 stone user weight • Portable folding functionality • Seat height 20.3” • Seat width and depth 18” x 17” • Approved

• • • • • • • • • • •

Battery: 24V6Ah lithium battery Mileage: 10-15km Motor: 24V/150W x 2 brushless motor Climbing Ability: 6° Speed: 0-6km/h 5 gears can be adjusted Frame Material: Aluminium alloy Wheel: front 6inch rear 12inch Max Load: 100kg Net Weight: 14.8kg (without battery) With suspension Approved

T N U O C S I D % 0 1 E E R H T Y N BUY A T N U O C S I D R 15%

T R A D E @ M O N A R C H M O B I L I T Y.CO M WWW.MONARCHMOBILITY.COM


RETAILER SPOTLIGHT

Staff at Hampshire Mobility Services (left to right): Mark Davies, Charlie Edwards. Leon Phillips, Kevin Fry and Jo Fry

Hampshire Mobility Services: Championing inclusivity Hampshire Mobility Services in Romsey is a stairlift company providing installation and aftercare to the healthcare, local authority and private sectors markets. It is also a high street mobility retail business providing everything from walking sticks to scooters, grabrails to bathlifters, and manual wheelchairs to bespoke wheelchairs.

20 / www.thiis.co.uk

Founded by Kevin Fry 10 years ago this August, this privately owned family-run business started out as a small shop, gradually growing over the years into the business it is today. “We still work with the same enthusiasm to provide honest, unbiased service and products to suit the need of our client base,” says Kevin. “Through working with trusted

THIIS chats to Kevin Fry, Director of Hampshire Mobility Services to find out more about its business, which combines a stairlift installation/maintenance service for the healthcare sector alongside a busy high street mobility store – all while doing its bit to boost sports inclusivity in the local community…

providers and manufacturers we have established a company that can achieve what we say we can achieve with a strong team of staff who also believe in our own abilities.” PUTTING THE END USER FIRST Kevin came to be involved in the mobility sector after leaving school to start work as a welder, making


All chairs are not the same...

That's why we make them to fit! For more information on our range go to... www.primacare.co.uk Tel 01685 845900 Chairs featured are the Snowdon BLTR and the Adelphi.


RETAILER SPOTLIGHT

The showroom on Church Street, Romsey

stairlift tracks for Wessex Medical (as it was then known) – it now called Wessex. He then moved into stairlift installation, installing the older VS and VL model vertical lifts. He continues: “Moving through the years I continued into stairlift installation via another company, working up to engineering supervisor before moving on to a role as service and install manager at a familyrun business. This was back in my

home town at a time when I needed to be close to my family and young children.” Kevin was made general manager of the larger company that brought the family-run business and merged it into a regional business. Kevin adds: “At this point I lost the reason we all work in this industry – the interaction with the end user and providing solutions to make every day as inclusive as mine/ours.” This

The business offers everything from walking sticks to scooters

22 / www.thiis.co.uk

experience led Kevin to starting Hampshire Mobility Services. The shop, which can be found on Abbey Walk on Church Street, has always attracted plenty of interest from locals in Romsey and the surrounding area, who come for the good service and the ability to try out a wide range of products. Customers are invited to come and test drive a mobility scooter or rollator, sit in a rise and recline chair


COMING SOON

01869 324600 quantumrehab.co.uk sales@quantumrehab.co.uk

ANTERIOR TILT The TRU-Balance® 4 seating system makes it possible to tilt the chair 0 - 30º forwards. This tilt helps during everyday activities, such as transfers or hard to reach areas.

30º Available on: Edge 3 Edge 3 Stretto *Featuring the Edge 3 Stretto with TB4

4Front2


RETAILER SPOTLIGHT and try different types of wheelchairs. For Kevin, he wants customers to feel assured that they have a product suitable for their needs, and not simply because it’s the “the only one they have in stock” in order to achieve a sale. Target customers, says Kevin, are those who want their own equipment so that they are not reliant on the state, or those who are unable to wait for assessments due to the current demands in the healthcare sector. The bestselling product, he says is the Rehasense Space LX rollator. “It’s a modern looking, lightweight Britishmade product. Since the beginning of the year we have had a constant flow of them and we will continue to support the rollator and their other products.” This year, the business has expanded into the modular ramp market. Kevin started to noticed enquiries coming through either on the back of wheelchair assessments with customers, or through onsite stairlift or hoisting assessments with OTs. The range of products offered by another British manufacturer, Enable Access, is another “go-to choice”, explains Kevin. “The quick modular products suit many situations and

they have enabled us to break into a market which complements our own range of products and services. We are already looking forward to where these products can take the company over the coming months.” COMMUNITY-MINDED BUSINESS Earlier this year, as reported in THIIS, the retailer teamed up with housing association Abri to help fund ‘Millbrook Munchkins’, a foundation football group of Millbrook Football Club. As well as helping to cover the costs of equipment, pitch hire and specialised training the investment helps to provide free football sessions to young children. The courses are allinclusive and accommodate kids with differing abilities. Kevin explains: “The Abri contract was a tender based award which we were initially awarded back in 2016 and continued until its re-tender back in May 2021. A significant part of the award was the condition to provide or fund a social value fund aimed at giving something back to the community in line with Abri’s policies. “We chose to provide Millbrook FC with regular funding to help them provide 3–7-year-olds with a pathway into football in an area

The retailer is supporting grassroots football by investing in a children’s football team

24 / www.thiis.co.uk

“We have established a company that can achieve what we say we can achieve with a strong team of staff” of Southampton which is socially deprived and in the past had issues with anti-social behaviour. “Bringing the children into an environment where they can be safe, welcomed and taught important skills through sport is something both Abri and I feel will benefit this local area. “I have seen myself the importance of football, sport and friendships as our own son has been with the team from a young age. He is now progressing into a football scholarship with some of his teammates and I believe some of this is due to his time with the club and volunteers and managers who have supported him over the years.” Further funding from Hampshire Mobility Services to Millbrook FC will continue with the aim to make the club even more inclusive, from investing in female football to the possibility of starting a pan-disability team in the years to come.


A unique, problem solving product to add to your range Become a ShowerBuddy dealer ShowerBuddy offers a unique bathroom access solution which provides instant access to an existing shower without the cost, disruption and waiting time of a bathroom adaptation. For example, The SB1 ShowerBuddy alleviates heavy lifting for family members and caregivers by eliminating multiple transfers during toileting and showering. This unique internationally patented shower transfer system allows the user to toilet and shower in one easy trip. The ShowerBuddy SB1 shower transfer system will turn your existing bathroom into an accessible bathroom that allows you to enjoy showering again without the excessive cost, delays and stress of a full bathroom remodel. With only one transfer, you can once again enjoy a shower in your own bathroom.

Help us expand our reach in your local area by becoming an accredited ShowerBuddy dealer. Each dealer is looked after by one of our experienced and reliable sales representatives who will provide you with all the necessary training and resources to help you grow you ShowerBuddy business.

Steps to becoming a ShowerBuddy dealer • •

Participate in our on-site or virtual training session (around one hour) Host a product introduction to your local Occupation Therapists and other potential customers led by one of our sales representatives (around one hour)

Steps to becoming an accredited ShowerBuddy dealer • • •

Purchase demonstration units Set up demonstration bath and shower area in your showroom Participate in extended training on options, accessories, assessment, and maintenance.

In addition to extended training, your local sales representative will be available to provide support during your initial client assessments.

Inquire today! Contact our customer services team on 0151 495 5750, or email info@lisclare.com. More information about the ShowerBuddy range can be found on our website at www.lisclare.com.

Showerbuddy products are designed in New Zealand and distributed throughout Europe by Lisclare Limited.


RETAILER SPOTLIGHT

Bestseller: Rehasense Space LX rollator

ADAPTING WITHIN THE SECTOR There are plenty of challenges in the industry. As Kevin acknowledges, product supply in some sectors has been difficult to maintain and he, like many, feel that there is no clear path for the short term. He does feel confident about the future however. “Yes, we have had

to adapt and look at other avenues, but we will only continue to supply products to our customers which we know we can support. “Handicare and Invacare are two regular manufacturers we have worked well with over the last 10 years. We have a solid working arrangement where we can fully support the demands of the market and the backing market leaders.” Taking a wider view, Kevin feels that the demands on the healthcare sector will be felt for a while to come, which will have repercussions on retailers who do business with local authories. “Funding caps on budgets, staff shortages and so on is going to take time to rebuild after COVID. Mixed with supply shortages this will mean that the local authority market will be turbulent in the coming months. I can already see the increase on private sales for many products.” What this means for the business? Kevin adds: “We will continue to tender for maintenance contacts and the installation of stairlifts, hoists

“Bringing the children into an environment where they can be safe, welcomed and taught important skills through sport will benefit this local area.” and ramps etc for buildings and maintenance. “These sources of regular income for the business are important for us to continue to grow and achieve our targets.” Hampshire Mobility Services remains focused on putting the needs of customers first. “We as a business will continue to support these customers’ needs with a quicker response to enable them to be as independent as possible and as long as possible.” hampshiremobilityservices.co.uk

Customers are encouraged to test out the store’s rise and recline chairs

26 / www.thiis.co.uk


Order any of the exciting range of Topro rollators before July 30th Hestia and enjoy our exclusive Naidex 2022 bonus offer. Simply quote THIIS on your next order for an additional 5% discount.

Made in Norway

0115 546 5406 info@topro.co.uk www.topromobility.co.uk

Taurus

Hestia, the new “feature rich” indoor rollator from TOPRO. This stylish, space-saving, folding indoor rollator offers the ultimate in independence and comfort around the home. The TOPRO Hestia has a wealth of sophisticated features that will keep you safe and secure. This rollator is perfect for getting up, sitting down and especially for moving meals and other items around your home safely. When it comes to stability and quality, the Hestia has the renown TOPRO quality that you can rely on. With so many exciting features, Hestia is breaking new ground for indoor walking aids.

The Taurus E is a well designed and functional walker which maintains good support for the upper body. High enough for tall users (up to 2.10 m), the Taurus E features electric height adjustment for easy use. The Premium model might even serve as support while rising from a seat due to the easy finger operation integral in the handles. Two levels of equipment: Basic and Premium. Both models are available with adjustable arm pads and foot brakes. The Premium model is delivered fully assembled with adjustable handles, driving and parking brake on the handles.

5G

Pegasus

To ensure that users are comfortable walking with a rollator, TOPRO’s rollator specialists have given the TOPRO Troja 5G a modern, slender design combined with a high level of quality, safety, comfort and durability. The TOPRO 5G has an on-trend matt colour coating and offers a wide range of colour options and accessories to make this their favourite TOPRO rollator. It also helps to and keep on moving. The redesigned frame has a slender and light appearance. The new wheels have a slim design, while retaining TOPRO’s well-known stability and shockabsorbing function.

Our modern, slender and lightweight PEGASUS carbon rollator is where elegant design and functionality combine to meet the highest expectations. This combination guarantees the ultimate level of TOPRO quality, safety and stability, all at a weight of just 6.1 kg.Safety, high durability and a unique patent-pending brake are notable features of the TOPRO PEGASUS. Frame reflectors, lockable wheels and a special shopping bag provide 360-degree visibility for safety in the dark.A stable frame, easy-handling and manoeuvrability along with shock-absorbing tyres plus ball bearings in both wheels and forks ensure a comfortable, safe ride.


INNOVATION

RELIABILITY

INTEGRITY

SERVICE


Most advanced folding powerchair range

CALL

0844 257 8150

VISIT

motionhealthcare.co.uk


SUPPLIER SPOTLIGHT The curved Bruno Elite offers a high degree of adjustability

Bruno Lifts: Its smooth ride to the top 30 / www.thiis.co.uk

American-owned Bruno claims there is a stairlift for every budget and space in its range of products, from straight stairlifts to handcrafted curved stairlifts. With updated versions of its products being launched this year, it is clear that Bruno remains focused on continuing to innovate…



SUPPLIER SPOTLIGHT Bruno Lifts is the European sales organisation of Bruno Independent Living Aids, the largest stairlift manufacturer in the United States. Bruno manufactures a range of indoor and outdoor straight and curved stairlifts, which are sold and installed throughout the UK via its authorised trade network. Last year, the firm launched the latest version of its Elan indoor straight stairlift, with the company claiming to have produced a slim rail that installs closer to the wall than any other stairlift on the market thanks to its unique vertical rail. Bruno is also planning to introduce more products on the market over the coming months. THIIS chats to Warren Keeton, National Sales Manager (UK and Ireland) for Bruno Lifts to find out more… PLEASE CAN YOU TELL US A LITTLE BIT ABOUT YOUR STORY WITH BRUNO? “Since beginning my role as National Sales Manager at Bruno in 2021, I’ve really enjoyed getting to know our trusted dealers across the UK. Our industry is critical to enhancing the quality of life for people with mobility challenges, so it’s rewarding to work together to meet those needs. “Throughout my career, I’ve worked closely with local authority contacts and healthcare professionals, and I’m continuing to work with those groups. With the support of our dealers, I enjoy finding ways to solve some of the challenges we are faced with out in the field.”

Bruno Lifts staff (left to right): Bob Hambleton (General and Technical Manager), Warren Keeton (National Sales Manager), Mel Kawycz (Accountant), Roger Sage (Warehouse assistant) and Bill Page (Director, Product Management).

HAVE THERE BEEN ANY PARTICULAR PROJECTS YOU HAVE BEEN MOST PROUD OF SINCE WORKING AT BRUNO? “The outdoor stairlift projects are always interesting. We see dealers come across some very challenging outdoor environments, making the end-users feel isolated and trapped.

“Our Elite straight and curved outdoor lifts often fit with little or no alterations to the outdoor staircase, Bruno’s curved outdoor Elite has a hand-fabricated rail completely bespoke to the staircase. “Bruno offers a true outdoor product: marine-grade vinyl upholstery and outdoor-specific paint safeguards all surfaces.” WHAT DO YOU THINK MAKES BRUNO PRODUCTS STAND OUT IN THE MARKET? “Bruno’s 30-stone range, high performance Elite – available for straight and curved indoor or outdoor staircases – is very unique.

The Bruno Elite offers a high-load capacity

32 / www.thiis.co.uk

“Our industry is critical to enhancing the quality of life for people with mobility challenges”


A First for Drive DeVilbiss, the New…

REMOTE “AUTOFOLD” POWERCHAIR is NOW Available at our LOWEST PRICE EVER!! While Stock Lasts

Remote fold operation

Handy underseat storage

Front wheel suspension

Following the huge success of our manual folding powerchair, we are delighted to launch our first AUTOFOLD Powerchair. This excellent new addition to the range features a remote control function that enables the chair to be easily folded or unfolded in seconds at the simple touch of a button.

Call NOW for our LOWEST PRICE EVER, more information or to request an InStore demonstration! Karen Clarke 01274 475 118 karen.clarke@ddhuk.co.uk

Sandra Conlan 01274 475 121 sandra.conlan@ddhuk.co.uk

Nial Hutton 01274 475 116 nial.hutton@ddhuk.co.uk

sales@drivedevilbiss.co.uk www.drivedevilbiss.co.uk Information current as of 05_22


SUPPLIER SPOTLIGHT “The Bruno Elite is engineered and manufactured to carry a high-load capacity yet maintain a high degree of adjustability and reliability. Using the Bruno Elite with its heavy duty weight capacity can often reduce the lead times associated with more complicated options to address access issues.

Warren Keeton, National Sales Manager (UK and Ireland) for Bruno Lifts

“Bruno’s straight Elan is our go-to straight indoor stairlift for our dealers and covers loads up to 21 stone with all optional powered or standard manual features. It also has the slimmest rail-to-wall dimension on the market. At the top of the staircase the seat swivels a full 90 degrees at the top landing – with an impressive turning radius of 702mm!” CAN YOU DESCRIBE ANY NEW PRODUCTS THAT WILL HIT THE MARKET THIS YEAR? “Later in the year, we are launching our new and improved Elite seat design that will bring a fresh new look to our much-loved Elite stairlift. Whilst still keeping to its 30 stone capacity, we have developed a new design and introduced some great new functionality. “It will still be a comfy, sturdy,

“Later in the year, we are launching our new and improved Elite seat design that will bring a fresh new look to our much-loved Elite stairlift” smooth chair, but with a new modern look and feel. “We aim to be able to exhibit this at The OT Show from 23-24 November on stand D62.” WHAT PRODUCTS DO YOU REGARD AS BESTSELLERS IN THE UK MARKET? “The Bruno Elan range is our bestseller for many dealers since it lends itself to bulk purchasing. It is “non-handed” and fits on most UK staircases. Having the rail-to-wall installation so close means the chair only takes up only approximately 300mm on the staircase when not in use. “When a higher weight capacity is required, then the Elite is the solution. Bruno accommodates heavy-capacity users better than anyone. Our dealers love the 30-stone capacity because they are confident in its performance whether the person is 30 stone or much lighter. “Bruno’s generous warranty also gives dealers confidence. With Bruno having a UK office, it means parts are readily available to be collected or shipped out immediately. IN 2020 BRUNO LAUNCHED AN UPDATED VERSION OF THE ELAN STRAIGHT STAIRLIFT. WHAT RESPONSE DID YOU HAVE TO IT? “We maintained the close-to-the-wall advantages of the slim line rail and chair, leaving maximum open space on the steps. We also made changes to the styling and colour palette to give it a more modern appearance. The positive feedback has been tremendous!”

The latest version of the Elan indoor straight stairlift was launched last year

34 / www.thiis.co.uk

HOW ARE YOUR PRODUCTS DISTRIBUTED IN THE UK? “We distribute our products through


A FIXED RATE INSURANCE PACKAGE

RETAILER ESSENTIALS Exclusive to Retail Members of the BHTA

COVER INCLUDES ✔ ✔ ✔

Material Damage Business Interruption Employers, Public & Products Liability

Option 1: Excluding Employers Liability - £224 including 12% Insurance Premium Tax

Option 2: Including Employers Liability - £280 including 12% Insurance Premium Tax

REQUEST INFORMATION For more information on our insurance packages, please contact Stephen Aldridge - our Client Director who has worked with BHTA’s members for many years. E: stephen.aldridge@verlingue.co.uk T: +44 (0) 208 282 8595 W: www.verlingue.co.uk

Cover provided by Markel (UK) Ltd

ABOUT US Verlingue is the approved insurance broker for the BHTA insurance scheme, which is available exclusively to BHTA Members. We are part of the Verlingue Group, one of Europe’s largest independent insurance brokers, employing over 1,100 people and placing premiums in excess of €2 billion.

Authorised and regulated by the Financial Conduct Authority


SUPPLIER SPOTLIGHT

The Bruno Elite mid staircase

corporate headquarters in Wisconsin and toured the production, assembly and training facilities. I also got the chance to meet many of the engineers and other key individuals. “What struck me was the attention to detail, the testing and the sheer scale of production that takes place. The fabrication area is a real eye opener. The skill involved in making the curve rails needs to be seen to be appreciated. “Like any leading manufacturer, the Bruno facilities are designed to ensure accuracy, safety and efficiency. “Bruno is very lean manufacturing centred, and all employees have a voice in continuous improvement. It’s a very cross functional, collaborative and team driven environment.” Bruno’s curved outdoor Elite has a hand-fabricated rail completely bespoke to the staircase

our approved network of fully trained dealers and distributors. Each dealer has access to all of our sales, marketing and technical support. “Training takes place for most of our dealers at our facility up in the north west of England. Stock is kept here in the UK to fulfil orders with often next day delivery on most products and parts.” ARE YOU LOOKING TO EXPAND YOUR DEALER NETWORK? “We are not necessarily looking to expand the number of dealers, but we are working hard to grow with our

36 / www.thiis.co.uk

current dealers who are in alignment with the Bruno values.” ARE THERE ANY OTHER PRODUCTS SET TO BE UPDATED? “Aside from the Bruno Elite, Bruno will continue to update and improve all our stairlifts along with new product offerings to continue to meet the demands of the UK stairlift market.” BRUNO PRODUCTS ARE MADE IN THE US. HAVE YOU BEEN TO THE MANUFACTURING SITE? “Early this year, I visited Bruno

HAS THE FIRM BEEN AFFECTED BY GLOBAL SHIPPING DELAYS? “Sadly yes, like most of the world we have been affected by shipping. This was a challenging time for us and our dealers. We thank them for their patience and understanding during this time – we know it has not been easy. “Bruno have made investments in people and process to ensure we have the strongest supply chains possible. Our inventory management has been reviewed, and we are now in a very strong position with things looking stable moving forward.” www.bruno.com/uk/stair-lifts


GEBERIT AQUACLEAN MERA CARE SHOWER TOILET

EXCLUSIVELY DESIGNED FOR INDEPENDENT LIVING APP AVAILABLE FOR IOS AND ANDROID

CONTINUOUS FLOW HEATER AND STORAGE WATER HEATER

AUTOMATIC FLUSHING VIA USER DETECTION

geberit-aquaclean.co.uk/mera-care

TOUCHLESS WALL CONTROL PANEL

FIXED SEAT NO LID

SHOWER CHAIR MODE

FLUSH ACTUATION FROM REMOTE CONTROL


NAIDEX

Retailers’ guide to Naidex 2022 Why dealers should visit eFoldi... eFOLDi is home to the world’s lightest folding mobility scooters and power chair. Its award-winning mobility solutions are not only easy to store and transport, they help make travel simple and achievable. eFOLDi will be showcasing a wide range of ultra-portable mobility products and accessories at Naidex, including the new Lite scooter which won the prestigious ‘Innovation of the Year’ award in 2021. Its compact, lightweight folding Power Chair with dual controls, a nominee for this year’s ‘Best-In-Show’ award, will also be available for on-stand demonstrations.

STAND 0800 138 2878 sales@efoldi.com www.efoldi.com

38 / www.thiis.co.uk

F40

It’s that time of year again. Taking place from 6-7 July 2022 in Halls 19 and 20 at the NEC in Birmingham, suppliers, charities, consumers, healthcare professionals and retailers are set to gather together for this year’s Naidex. To ensure that potential star product does not slip through the net, THIIS has signposted some suppliers keen to talk trade with retailers.


ADVERTISING FEATURE

STAND

L80

Product showcase AIRIUM The Airium offers both Lithium battery technology and a lightweight Aluminium chassis making it the lightest pavement scooter on the UK market. With its 25 mile range and 25 stone weight limit the Airium offers the size, comfort and performance of a pavement scooter at the weight of a much smaller car boot scooter. Easily disassembling into 4 pieces, the heaviest piece is just 13kg! The Lithium battery pack weighs just 7kg too. The powerful 250w motor and large 9” wheels with super soft tyre compound combine with the larger padded seat and delta handlebar to ensure on a long journey you are as comfortable as possible. The Airium really is one of the best all round solutions available for both long journeys and travelling. Airium

MLITE The mLite weighs just 19.9kg, making it one of the lightest folding mobility scooters on the UK market. The simple to remove CAA approved lithium battery pack offers the option of both on or off board charging. Using a revolutionary quick and simple sliding mechanism the mLite also offers a comfortable spacious ride when unfolded but is still one of the most compact scooters on the market when folded. This allows it to

fit in any car boot, or even the rear footwell of most cars. The height adjustable extendable handle also offers the ability to easily manoeuvre when folded, making it even easier to store or travel with using public transport. mLite Alumina

EVOLITE The Evolite offers a combination of an Aluminium chassis and Lithium battery technology make it one of the lightest scooters of its kind on the UK market. Aimed to be available to consumers at a lower price point than most similar products. It easily disassembles into 5 lightweight easy to handle pieces, the heaviest of which weighs just 10kg. Combining a powerful performing 250w motor and the comfort offered by the soft tyre compound, delta handlebar and extra thick seat padding the Evolite really is a perfect all round travel companion.

ALUMINA/LITHILITE The Alumina range offers the innovation of both a lightweight 9.9kg Aluminium chassis and Lithium battery, similarly the Lithilite range offers a Lithium battery with a Steel chassis. The Alumina and Lithilite offers a 15 mile range with a 4kg battery pack. The Lithilite and Alumina Pro goes even further offering a 30 mile range with a 5kg battery pack. A smaller battery pack is also available which complies with the CAA regulations for air travel. Both the Alumina and Lithilite range are designed to be disassembled easily for transportation and are also fitted with an all-round suspension, giving an impressive ground clearance. The long and flat floorpan and adjustable tiller allow generous leg room alongside a larger than standard seat make for an amazingly comfortable ride. To see our full range visit www.motionhealthcare.co.uk

Lithilite Evolite


NAIDEX

Why dealers should visit e-goes... e-goes is an experienced distributor of smart e-mobility, specialising in folding powered chairs. e-goes is the sole distributor for the premium brand FreedomChair. With smart, compact designs, e-goes chairs offer a more convenient alternative to bulky powered chairs and scooters. Folding in seconds, they are the perfect mobility product to unlock retailers’ customer’s freedom to travel and explore. According to e-goes, its retail partners are businesses who like to offer their customers not simply another ‘metoo’ product, but one which sets itself apart from others in the market.

STAND

0330 555 5225 mark@proactivemobility.com e-goes.co.uk

B50

Why dealers should visit Rehasense... The Server W Forearm Walker won a 2020 THIIS Retailer’s Choice award and features gutter armrests with height and depth adjustment to meet the requirements of the user. Weighing just 9.5kg with a maximum user weight of 150kg, the Server W is one of the lightest forearm walkers available and can be used indoors and outside and has been designed to be easily folded to fit into a car for transportation. This folding design also ensures the user walks with a better posture compared to other front folding models.

STAND

0333 220 0704 ukadmin@rehasense.com www.rehasense.co.uk

Why dealers should visit Wellell UK... Wellell UK offers medical solutions to the community, acute and mobility sector and with over 30 years’ experience as a global manufacturer, it is well placed to help those with varying and sometimes demanding needs. The ethos of Wellell is to offer help through its product innovation, achieved through the dedicated research and development of its teams in a number of areas, including pressure area care mattresses, hoists, respiratory care and sleep apnea products and beds.

STAND 01905 774695 sales.uk@wellell.com www.wellell.com

40 / www.thiis.co.uk

T84

C36


SEE US AT NAIDEX ON JULY 6-7 2022 STAND C 36

PAWS

POWER ASSISTED WHEELCHAIR SYSTEMS

PAWS CRUISER

PAWS CITY

PAWS TOURER

STANDARD CONTROLS, AUTOMATIC EASY CLAMPS, 16” WHEEL

STANDARD CONTROLS, AUTOMATIC EASY CLAMPS, 14” WHEEL

Rehasense UK

+44 (0) 0333 220 0704

TETRA CONTROLS, AUTOMATIC EASY CLAMPS, 20” WHEEL

ukadmin@rehasense.com

www.rehasense.co.uk

STRIDENT BATTERIES THIIS ADVERT DEC 2021_Layout 1 07/12/2021 10:42 Page 1

MOTIVATION THROUGH INNOVATION

TM

Strident - a name you can trust for high performance batteries With over 20 years experience, Strident are perfectly placed to offer the widest range of high quality battery products to the mobility and medical industries. Careful selection of only the highest quality raw materials, consistent quality control throughout the entire production process and painstaking attention to every detail gives the Strident range its unique properties that can be trusted and relied upon in many vital mobility and medical applications.

To find out more about the Strident range of Mobility and Medical focused power products please contact our salesteam now. Strident Innovations

Head office address: 50 Turbine Way, Ecotech Business & Innovation Park, Swaffham, PE37 7XD T: +44 (0)1362 300102 | F: +44 (0)1362 300103 | sales@strident.uk.com

www.stridentbatteries.com


NAIDEX

Why dealers should visit Topro... Topro is a manufacturer of high-quality walking aids. From its factory based in Gjovik, Norway, its rollators and specialist walking aids have become integral to health services and a vital aid for the users with restricted mobility world-wide. Whilst well established in the UK, following substantial investment from its HQ Topro now has a fresh, exciting story to tell the UK mobility industry. Naidex provides the perfect opportunity for Topro to introduce both its latest products and new sales team.

STAND

0115 846 5406 info@topro.co.uk topromobility.co.uk

G22

Power when you need it! Strident products are backed by outstanding customer service, and the outcome, according to the firm, is unparalleled customer satisfaction. The CHE range of chargers complement the battery range with intelligent three-stage charging designed to ensure every charge increases the battery performance. The CHE range meet the UKCA regulations. The Strident battery tester offers the perfect companion for engineers. It comes loaded with many unique features and benefits to enable fast, accurate battery testing.

Why dealers should visit Strident... With years of experience and market knowledge, Strident Tyres challenges the status quo in solid tyres. Its range of infilled tyres, manufactured in the UK, are more environmentally friendly compared to traditional rubber infill. They bring greater rider comfort and can be adapted quickly and easily to almost any application. This innovation brings lighter tyre weight, which will reduce friction impact on battery powered equipment. In addition to the stock range of products, Strident Infilling is flexible. It can be a completely bespoke service for OEM projects or for one-off distributor requirements.

STAND 01362 300102 sales@strident.uk.com stridenttyres.com

42 / www.thiis.co.uk

J52

stridentbatteries.com


FreedomChair Folding Powered Chairs FreedomChairs are the leading brand of folding powered chairs allowing users up to 160kg to drive on uneven surfaces such as gravel, grass and cobblestones. The new

DE08L

with a clever detachable 15kg frame.

The Premium Brand of

Folding Powered Chairs  Lightest combination of high quality materials with strength  Selected for excellent engineering & design  Folds compactly & easily in seconds  Smooth responsive controls  Choice of range options up to 27 miles! www.e-goes.co.uk

T: 0330 555 5225

SMART E-MOBILITY Distributor for the United Kingdom & Ireland e-goes is a trading name of Proactive Mobility Ltd.

E: info@e-goes.co.uk


LET’S GET IT CLEAR

What makes a good positioning belt? 6. Safety first Positioning belts and harnesses are provided primarily, as the name suggests, for the purpose of positioning. They are not ‘safety belts’ in the way that vehicular occupant restraints are also named, in that those devices are to protect the person from being thrown forward in a car accident. However, it is important that the occupant of a seating system is safe. The safety elements include avoiding failure of the postural support device (PSD), avoiding slippage of the PSD, avoiding skin tissue damage arising from pressures from the PSD when tightened, avoiding asphyxiation, and avoiding falling out of the seat. There have been recorded injuries and deaths resulting from inappropriately placed or adjusted positioning belts and harnesses, leading to both falls and strangulation. It was for this reason that BS 8625 was published in the UK in 2019, and now adopted internationally in ISO/ TS 16840-15 (due for publication this year, 2022), to cover the ‘Selection, placement, and fixation of flexible postural support devices in seating’. In these standards, guidance is given for safe practice, and requirements that secondary supports are tested to ISO 16840-32 and ISO 16840-103. PELVIC POSITIONING Some of the deaths have occurred as a result of occupants ‘submarining’ under their pelvic positioning belts. To avoid the risk of ‘submarining’,

44 / www.thiis.co.uk

In previous issues of THIIS in the Let’s Get it Clear series1, we have covered various aspects of ‘What makes a good positioning belt?’. The previous articles in this series covered the anatomy of a pelvic positioning belt; choosing and adjusting a pelvic positioning belt; the features and benefits of different belt closures; means to fix the belts to the wheelchair frame in appropriate positions; and selection of anterior harnesses to optimise the position of the trunk.

able to slip under the belt (as long as it is tightened appropriately). In addition, this positioning in front of the greater trochanters means the occupant is able to reach much further forward, and there’s less pull down on the pelvis, and thus decreasing pressures on the ischial tuberosities. Interestingly, in a paper presented at the recent European Seating Symposium meeting, Van der Heyden and Siefert showed that the shear forces through the skin tissues are very high when the belt is at 45o, whereas at the preferred position they are minimal. Greater skin health all round and a much safer positioning solution!

Figure 1. Options for correct positioning of a pelvic positioning belt (ISO/TS 16840-15)

it is critical that the belts are not fitted at the junction between the back support and the seat structure – this 45o angle is appropriate for a vehicular occupant restraint belt, but not for a positioning belt. For those clients at risk of going into posterior pelvic tilt and, as a result, of sliding forward in their seat, the standards cited above require that the belt is positioned anterior to the greater trochanters (Figure 1). The shorter length of belt material involved in positioning the pelvis means that the pelvis would not be

SOURCES OF ASPHYXIATION (SEE ANNEX E OF BS 8625 AND ISO/TS 16840-15) Asphyxiation can arise from the use of postural supports for one of following reasons: 1. The support is too high and it occludes the airway (strangulation). This could be because: • the support has been fitted too high; or • the support has been adjusted since fitting to sit too high; or • the support has moved out of position since being fitted. 2. The occupant collapses down in the seat and the airway is occluded by the support. This could be because: • there is insufficient lateral trunk


support such that the occupant collapses to one side; or • there is insufficient posterior pelvic or lumbar-thoracic support to maintain an upright posture, such that the occupant collapses down into kyphosis. 3. The occupant slides down in the seat and the airway is occluded by the support. This could be because the postural support is: • fitted too loosely; • poorly positioned; or • malfunctioning. 4. Mechanical compression is otherwise applied to the neck, ribcage, and/or diaphragm, due to: • the anterior support strap/pad being fitted too tightly; • the occupant sliding underneath the postural support until stopped by their arms and ribcage, placing pressure on the ribcage; or • the occupant submarining totally underneath a postural support until they are stopped by the support being caught around their neck. PROTECTION AGAINST ASPHYXIATION Use of an anterior trunk support comes with an increased risk of injury or death due to asphyxiation/

strangulation – this is greater when a chest support is used, as compared with a shoulder harness, due to the neck shape integral to the design of the support. Any anterior trunk support should be supportive, but not restrict the physiological functions ongoing within the torso, whether this be digestive, respiratory, cardiovascular, or bladder function – and protecting all these internal functional requirements needs to be balanced with facilitating external physical functional needs. Furthermore, the risk is increased where the occupant is unable to recognise that something is incorrect about their seating, or cannot verbally express their distress. • The first aspect of importance is that an anterior trunk support should never be used without a correctly fitted and adjusted pelvic positioning belt, to control the risk of ‘submarining’ under the pelvic belt (see Part 2 in this series, and BS 8625 for further guidance). • The next aspect is that the central part of the support should be positioned no higher than the lower part of the sternum. ISO/TS 1684015 provides the graphics (see Figure 2) for a label to be placed, if possible on the PSD, as well as in the IFU: • The materials from which a chest harness is made is important. In consideration above of the dynamic elements built into a harness, the elasticity needs to be in the straps, and not in the central pad. Chest harnesses that are completely elastic, including across the central pad (sometimes referred to as

Figure 2. Suggestion for a label to indicate the correct positioning of an anterior harness

butterfly harnesses), have a tendency to ride up and there have been reports of occupants being strangulated as a result. Flexible PSDs should never be used as vehicular occupant restraints. They are by definition designed for postural positioning purposes, and their placement on a wheelchair, and their strength, for these purposes are very different from what is required from a vehicle’s safety belt. IN CONCLUSION A correctly fitted and fastened positioning belt or harness will enhance the occupant’s postural support, improving functionality and aiding good health. When done incorrectly, this can lead to harm or death. Do no harm, and follow the guidance and specifications in the standards. https://thiis.co.uk/lets-get-it-clear-addressingmobility-and-posture-myths/

1

ISO 16840-3 Wheelchair seating - Part 3: Determination of static, impact and repetitive load strengths for postural support devices

2

ISO 16840-10:2021 Wheelchair seating - Part 10: Resistance to ignition of postural support devices - Requirements and test method

3

‘Let’s Get it Clear’ by Dr Barend ter Haar

One in a series of occasional resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www.beshealthcare.net If you are interested in receiving further information on the topic, please contact barend@beshealthcare.net Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.

www.thiis.co.uk / 45


RETAILERS’ BUYING GUIDE

Buyers’ guide to moving and handling aids

Each month, discover key products from a different segment of the mobility market to consider offering to customers

Comfort Value aids from Care & Independence

Aqua Shower Commode Chair from Alerta Medical

The Alerta Aqua Chair combines three chairs in one, performing seamlessly as a shower chair, a commode chair and a transfer chair. While it can be used for showering, transferring and as a mobile commode, the pot can be removed and the chair can also be wheeled to the toilet, making this an easy to use toileting chair. The Alerta Aqua Chair is stylish, effortlessly manoeuvrable and manufactured from easy-to-clean plastic-coated steel. A selection of soft padded seat sections are also available as accessories. The footrest has five positions and four individually braked wheels. It has removable arms and a maximum user weight of 150kg. www.alertamedical.com

46 / www.thiis.co.uk

The Care & Independence Comfort Value brand provides everyday sling and bathing products. Multi-purpose functionality is combined with comfort, quality and durability, according to the supplier, making them a cost-effective solution for stockists and catalogue-led suppliers. Slings are offered from XS-XL in either 3D-Spacer or soft-knit polyester fabric with a SWL of 230kg and a three year guarantee. A tilt-in-space chair and interchangeable attendant or self-propel Shower & Commode Chair comprise the bathing equipment with discounts offered on bulk-buy purchases. www.careandindependence.com


Our patent-pending, intelligent-turning iTurn TechnologyTM ensures effortless navigation in small spaces and around corners.

1092 mm (43”)

www.pride-mobility.co.uk


RETAILERS’ BUYING GUIDE

Ambiturn Sit To Stand Transfer Aid from Drive DeVilbiss The Ambiturn Sit to Stand Transfer Aid assists with pivoting transfers between different seat surfaces and can transport users short distances. It allows for quick fitting of optional support belts and has a narrow, recessed front which fits between the wheelchair wheels and around the toilet. A low profile base facilitates user feet placement and the aid features a substantial base area which provides stability. The handle has multiple gripping points for varying carer/user support

requirements and is angled to enable "nose over toe" standing movement. Opening on the central handle bar allows quick fitting of optional support belts. Four front and rear castors combined with two 5" central wheels ensure effortless maneuvering. Foot operated brakes on the centre wheels provide stability during standing/sitting while the padded lower leg supports can be adjusted (tool free) in width, angle and height. www.drivedevilbiss.co.uk

Flex Rollator from Rollz Thanks to its innovative design, Rollz Flex enables the user to walk with confidence. Featuring a shopping bag and seat the rollator is available in four frame colours. It is easily adjustable for heights between 155-195cm and offers great stability and a small turning circle. Offering a weight capacity of 125kg the soft tyres on the rollator allows for a comfortable walk. Its practical water-resistant bag can carry up to 20kg. The adjustable handlebar offers multisupport options and accessories available with the rollator include a cane holder, tray, umbrella and light. www.rollz.com

48 / www.thiis.co.uk


Providing Comfort, Ease of Use and Great Design Working with you to prioritise and fulfill your customers needs through innovation and design, contributing to a healthy and carefree life. Hoists

Pressure Area Care

Lateral Turning

Bariatric Solutions

Bed Solutions

Respiratory Therapy

FOR A DEMONSTRATION Simply email sales.uk@wellell.com 01905 774 695 sales.uk@wellell.com www.wellell.com


RETAILERS’ BUYING GUIDE

Car Transit Wheelchair from Alerta Medical The Alerta Car Transit Wheelchair is crash tested and comes with dropdown padded armrests, swingaway detachable footrests, arm pads and rear brakes. The 30cm rear wheels and 20cm front wheels come with puncture proof tyres. The seat of the wheelchair is 40cm deep x 43cm wide. It can handle a maximum user weight of 115kg. www.alertamedical.com

Celebrating 40 years in business 1982 – 2022

Lift into action... The buyers guide for the August issue of THIIS Magazine will be stairlifts, home lifts and access.

Over 700 models available from stock. Please contact us for our trade catalogue: Tel 01460 75686 www.classiccanes.co.uk

To find out how your company can be involved with the guide please contact Joe Fahy on 07384 258 372 or email joe.fahy@bhtaengage.com


Stay fresh and dry with our in-situ sling range Silvalea is the home of an extensive and well established in-situ patient sling range. Using our 25+ years knowledge in the industry our slings blend both design and innovative fabrics together. Standard sizes and fully tailored options are available to ensure the perfect fit for patients with many differing transfer needs. Our in-situ standard range can be reviewed on our website silvalea.com

Deluxe Leg

Straight Leg

Designed to provide full body support on transfer

Easy to apply with low-friction fabric to leg areas and head support for ease of application

Shaped leg sections provide full femur and hip support

Once the patient has been transferred, this sling can be left in-situ, subject to an appropriate risk assessment

Product Code: S16

Product Code: S15

Recline

High Easy

Designed to provide closed leg full body support on transfer

Universal clip fixing

Pommel strap for additional comfort and safety

Product Code: F16

Please contact one of our friendly product advisors for all tailor-made options available on

+44 (0)330 024 1045

Designed to provide full body & head support on transfer

Product Code: HYADCP


RETAILERS’ BUYING GUIDE

Powerlifter Maxi 175-E from Alerta Medical The Alerta Powerlifter Maxi 175-E is a transfer hoist with an electric legspread for handling and transferring users. Suitable for users up to 175kg, the Alerta Maxi 175-E provides security and excellent reliability, with easy manoeuvrability and anti-entrapment. The thermoplastic rubber coated anti-swing spreader bar with 360 degree rotation is designed to give users a restful and calming lift experience. Its TiMotion control system comes with an emergency stop button. It also has a sound/light alarm battery level and it is possible to operate the hoist from the handset or control box. The hoist has rear wheels with single brake and it disassembles into two parts. www.alertamedical.com

Able Assist Adjustable Transfer Aid from Drive DeVilbiss The Able Assist Patient Adjustable Transfer Aid provides a safe and easy solution for a carer wishing to transfer a user from room to room. Its adjustable legs are ideal for easy transferring and manoeuvring. Featuring an aluminium frame it is very manoeuvrable and light to use. Boasting four wheels, two of which include brakes, the aid has a maximum user weight limit of 185kg. It handily enables users to participate in transfers, maintaining patient independence, and is ideal for those who can raise from a seated position to a standing position. The user can have their legs supported by the knee brace and hold on to the horizontal bar in front of them. If assistance is needed its narrow width enables the carer to manoeuvre easily through standard doorways. The aid can be wheeled directly up to a toilet, with wheels positioned either side of the toilet. www.drivedevilbiss.co.uk

52 / www.thiis.co.uk


STRIDENT TYRES THIIS ADVERT DEC 2021_Layout 1 07/12/2021 10:40 Page 1

MOTIVATION THROUGH INNOVATION

TM

Strident - a name you can rely on for tyres and tubes With over 20 years experience in the mobility tyre industry, Strident are perfectly placed to offer the widest range of high quality mobility tyres. Our range of solid tyres, air filled tyres and inner tubes are designed to offer excellent levels of grip, longevity and reliability. This comprehensive range is suitable for a wide range of mobility scooters and equipment.

To find out more about the Strident range of Mobility Tyre products please contact our salesteam now. Strident Innovations

Head office address: 50 Turbine Way, Ecotech Business & Innovation Park, Swaffham, PE37 7XD T: +44 (0)1362 300102 | F: +44 (0)1362 300103 | sales@strident.uk.com

www.stridenttyres.com


RETAILERS’ BUYING GUIDE

Ablestand Patient Turner from Drive DeVilbiss The Ablestand Patient Turner helps a carer or attendant to transfer a user to another seat, bed, wheelchair, toilet or commode by standing and turning. Its sturdy steel frame provides stable support for user while the heightadjustable handles and padded lower leg support can be adjusted to suit user requirements. Its low profile base facilitates user feet placement and it has a substantial base area providing stability, with rear bar also allowing carer to counterbalance. The handle has multiple gripping points for varying carer/user support requirements and is angled to enable "nose-over-toe" standing movement. The opening on the central handle bar allows quick fitting of optional support belts. Two 3" castors ensure effortless maneuvering even with heavier users. The aid requires the user to pull on the handle to stand up and to be weight bearing. www.drivedevilbiss.co.uk

DELIVERY l Nationwide delivery & installation l Removal & disposal of old products

Experts in Healthcare Logistics

l Manufacturers warranties honoured

CONTACT US TODAY

l 35,000 Square foot warehouse

0330 445 0099 info@hdd-ltd.com 54 / www.thiis.co.uk www.hdd-ltd.com

l Owned & operated fleet of vehicles

SERVICING l Annual equipment servicing l LOLER testing & inspection l Bed inspections & servicing l Engineer call-outs for repairs

STORAGE l Short term storage solutions

Your Promises. Delivered.


The updated Blazer has a number of user friendly upgrades and is now even narrower than before. It is still available with either a Sling or Captain seat and a variety of accessories.

Blazer Captain

Blazer Sling

Manual Recline No Tilt-in-Space Captain Sitting Nominal Seat Width (inch): 18 / 20

Tilt-in-Space/ Standard Seat Sling Sitting Adjustable Seat Depth Manual Stepless Recline Nominal Seat Width (inch): 17 / 19 / 20


ZEST S

Now available, the latest and upgraded Zest model Discover the new Zest S with an increased user weight capacity of up to 26.5stone and a larger captain seat for added driving comfort. Easily disassemble into six compact pieces for the same transportability the Zest is known for. With style and extra features not usually found on scooters of this size such as a completely adjustable and foldable tiller with an easy to use handle and controls that can be operated with fingertips or thumbs. It’s now even easier to charge devices on the go with the handy USB charging port conveniently located on the tiller under the control panel for easy access.

tgamobility.co.uk | trade.sales@tgamobility.co.uk | 01787 888 106

FEEL MOVED


Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.