Thiis July 2016 issue

THIIS Trade Magazine • Issue 214 • July 2016

Issue 214 • July 2016

Providing news and views in the trade since 1999

TRADE MAGAZINE

For everything new

Providing news and views in the trade since 1999

Breakfast boost for retailer LATEST PRODUCTS

ACQUISITION UPDATE

FUSS FREE REVENUE

TRADE DEALS RETAILER FOCUS JOBS ON OFFER

making life better by design “We decided it was time to introduce contemporary design and new levels of comfort to furniture for the independent living sector. We also wanted to make it choosing style, functionality and fabric selection simple.

We created accentu8 - British designed and made rise and recline chairs, engineered and crafted with care and so easy to select for every need. We look forward to the introducing you to accentu8, a world where we redefine motion furniture.�

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explore accentu8 today and receive our brochure www.accentu8.net t 01446 776111

…from the editor Phew… it’s over! Whichever side you were on, the one thing that probably most everyone can agree on is that they are relieved that they won’t be waking up every day to more Referendum electioneering.

What was very clear though, was just how each side were trying to get those very short and clear messages through to the voters – ‘Taking back control’ and ‘Safer, stronger’ etc.

Don’t be shy, why not get in touch...

Editor David N Russell Tel: 01536 710050 E-mail: info@thiis.co.uk

From a marketing point of view, it highlighted the importance and maybe the necessity when it comes to politics, of repeating your core message.

Whatever you believe your potential customer (or voter) is going to want to know about you, it needs to be said…again and again and again.

So, a simple question. What is the one big thing that you should be telling your customers and are you actually doing that in as many ways as possible?

The Referendum campaign was pretty long (as we all know) but the decision making time for a customer can also be a reasonable period of time. Plenty of opportunity to get that core message across!

Assistant Editor Calvin Barnett 01933 278086 newsroom@thiis.co.uk

David N Russell Editor

On the front...

Retailer gets breakfast boost – see page 6

Advertising Enquiries You can find THIIS on Twitter at: wwwthiiscouk

Ed, Jayne or Sue 01536 317000 advertising@thiis.co.uk

INSURANCE & FINANCE A helping hand when you need it most.

Call us today 01582 840067 www.thiis.co.uk 3

“Our shop visitors shot up 10-fold!”

New Trade Days collaboration Page 8

“The result was 47 individual Retweets and a total of over 23,000 impressions”

“For retailers, there is a good margin on the handset and an initial sales bonus, with the typical value of a sale being over £200”

“Always remember, you rule the form...don’t let the form rule you”

Contributor this month...

Tom Courtney Courtney Associates

4 www.thiis.co.uk

InTHIISissue...

“Though we may have lost mobility sales, we have also lost costs and we have importantly gained more footfall”

Latest Clearwell acquisition Page 12

Strategy change at retailer Page 18

New on the market Page 20

Distributor appointment Page 24

Additional revenue opportunity Page 44

Staff development focus Page 50

Stockshop trade offers Page 56

WHERE THE TRADE COMES TO DO BUSINESS Register for a place now at

www.tradedays.co.uk/THIIS

z Meet over 130 suppliers on our biggest exhibition floor yet z Take advantage of the special trade deals and save ££££ z See the latest innovations and product launches z Choose from a packed programme of free business, sales and marketing seminars z Network with industry colleagues: Trade Days unique retailers plus buyers from the co-located Pharmacy Show

Breakfast TV coverage pays off online and in the showroom

Jon Price on the sofa with BBC Breakfast presenter Steph McGovern

Complete Care Network, which was launched in 2007 providing a free website to Lancashire Care Association and which has developed into one of the UK’s leading online retailers appeared on the BBC Breakfast programme recently – but it was all a bit of a rush!

The business correspondents for the breakfast programme pitched up at Wrea Green recently where Complete Care Shop is located. The business was invited to get involved in the discussions on the famous red sofa which was located by the local duck pond.

The company had to act quickly though to get the coverage as the team only heard that the BBC was heading to their area at 2pm the day before.

Jon Price told us more: “We had to swing into action quickly as we wanted to make sure we got our name on the telly. We discussed various ways of doing this from basic sabotage to training the local ducks to lift up a placard during live filming. Unfortunately, Thom, our local duck whisperer disappointed so we decided to wear a shirt with our logo on – the only thing is, we didn’t have any shirts with our logo on!”

Jon says that he headed for the shops as colleague Andy found a local embroiderer. By now it was mid-afternoon and the meeting time for the show was 5.45am the next morning and so time was limited.

Jon added: “Andy found an embroiderer in Blackpool who would stay on after work to embroider – the guys at TS Printing are our hero’s! I hate shopping and this was no exception, but I delivered two shirts to the 6 www.thiis.co.uk

embroiderer by 4pm. We collected them, with logos at 9pm.”

Jon didn’t get a lot of sleep as he arrived at the filming location at 5.45am. He was interviewed in the local pub and says that it was well worth taking part - “Our shop visitors shot up 10fold and the little bit of coverage brought us a few hundred new “Our shop visitors visitors to the website which was nice.” fold!”

The company started life with a free website, arranging exclusive membership from various suppliers making money from commissions and advertising. “The idea caught on” Jon told us, “and we were soon working with 20 care associations with the same model. After a few years, we passed that side of the business on to another company, Logical Care, so we could focus on a new ambition, running an online shop, Complete Care Shop. Having had a solid foundation within five years, Complete Care Shop has grown to be one of the biggest online ADL retailers in the UK.” Call 01772 675 040. The website is at www. completecareshop.co.uk

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SAP Anywhere and Trade Days announce collaboration SAP Anywhere and Trade Days have announced a collaboration for the ‘trade only’ show that takes place at the NEC on September 25th to 26th this year.

SAP Anywhere and Trade Days say that they first realised that they were a natural pairing when Tariq Mahmood, Partner of SAP Anywhere, and Clare Johnson, Event Director of Trade Days, sat down to discuss a possible collaboration. Retailers buying SAP Anywhere will enjoy a 25% discount for a limited period.

They say that both have developed by specific request and reflect a rapidly changing world. Trade Days – now in its third year – is acknowledged as the go-to event for trade buyers; it is Europe’s sole trade-only event for the mobility, homecare and assistive technology markets. SAP Anywhere is designed to give small and medium size retailers the easy e-commerce that larger chains take for granted - all in an easy, intuitive package that includes full support, without having to recruit. The company says that, in this online age, this levels the playing field and allows you to sell more via your shops as well as online.

Tariq Mahmood of SAP said: “For those currently struggling with different systems and tools running their business where nothing is integrated, SAP Anywhere could be the perfect solution to help the business grow and thrive. SAP Anywhere manages your customer data, sales and inventory, ecommerce and digital marketing from one solution that is fully integrated.”

He added: “SAP Anywhere has been designed to empower growing businesses take control: we understand that there are not enough hours in the day or big technology budgets. For a business to reach its potential, you need to be

8 www.thiis.co.uk

able to make business critical decisions which can be difficult if you don’t have all the relevant information readily available, and in one place.”

SAP Anywhere is a single, integrated, cloudbased software solution, that enables retailers to have access to all the information they need to get an instant view of how the business is doing.

The company says that it is easy to use and works on any mobile “SAP Anywhere manages device.

Tariq asked: “Do you your customer data, sales and need to understand inventory, ecommerce and your inventory or how your marketing digital marketing” campaigns are working? How about your sales performance or more detail and analytics on the current state of affairs available in an intuitive graphics-based dashboard? This is the power of SAP Anywhere.

SAP Anywhere will be on stand TG129 at Trade Days 2016.

To see a video about the SAP system, go to www.tradedays.co.uk/sapvideo To register for more information, go to www. tradedays.co.uk/sap

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by Jiraffe A community hit by the devastating floods of winter 2015 has received a welcome boost after the free donation of over £1000 of postural support equipment from Jiraffe, the sales and distribution division of Jenx Ltd. The company donated two Rifton Blue Wave Toilet Systems worth over £1000 to the Community Equipment Store at Cumbria Country Council. A good deal of equipment was lost due to the floods in the area at the end of last year.

Italian success for Loopwheels Loopwheels reports that overseas success has continued at the recent ExpoSanita exhibition in May which was held in Bologna, Italy and attracted in excess of 30,000 visitors over the four days.

Loopwheels was exhibiting in conjunction with its Italian distributor BodyTech, who represent many other established international brands such as TiLite chairs and Varilite cushions.

Loopwheels co-founder Gemma Pearce told us: “The reception Loopwheels received from the Italian trade and general public was fantastic. Everyone knows that the Italians are renowned for their love of style and well-designed products which perform well, and the feedback we received certainly reinforced this.”

Since returning to the UK, Gemma and the team at Loopwheels have been following up show enquiries and interest from potential distributors in more countries, including Switzerland and Germany.

Call 01623 860909 or email gemma. pearce@loopwheels. com

Business Disability Forum launch digital inclusion service Business Disability Forum (BDF) has launched a digital inclusion service, the Access Pathway, a 3-step process designed to ensure that websites and mobile applications meet bestpractice and international standards for accessibility.

The Business Disability Forum is a not-for-profit business consortium that represents some 300 organisations that employ 20% of the UK workforce.

For more information, go to http:// businessdisabilityforum.org.uk You can read more about this story on the THIIS website at www.thiis.co.uk

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Clearwell acquires Keep Able Staines

Duncan Gillett, Managing Director (centre) with Josie Loveridge, Manager (Left) and Katie Dobson, Sales Assistant.

Clearwell Mobility, the South East’s leading mobility retailer, has announced the acquisition of the former Keep Able mobility showroom in Staines-Upon-Thames.

The acquisition will see the premises, staff and stock transfer to Clearwell and the showroom will trade under the Clearwell Mobility fascia going forwards. The company is headquartered in Burgess Hill, West Sussex and has an annual turnover of £3.4m.

DHAIS plc commenced trading as a freelance marketing company generating leads for the hearing aid industry in June 2001. The Group now also trades as a retailer of hearing and mobility products via its subsidiary company Hearing Health & Mobility Ltd. Operating from offices in Cardiff and London, DHAIS entered the health sector through acquisitions and operates 15 Hearing & Mobility stores throughout the UK. More recently DHAIS has taken a strategic view to partner with chosen mobility retailers by transferring certain stores to them whilst retaining a hearing aid concession within the transferred store.

The Staines showroom was opened as a Southern Regional Centre for Keep Able in 1996.

With an internal area of over 6,000 square feet and 16 customer parking spaces, it is the largest showroom of its kind in the South East.

The company says that this new flagship showroom, together with the recent opening of a new showroom in Woking, Surrey, gives Clearwell a strong base to expand further across London and the Thames Valley region.

Hearing & Mobility will retain a hearing aid 12 www.thiis.co.uk

concession at the Staines showroom and will continue to dispense hearing aids and associated products and services. Clearwell Mobility and Hearing & Mobility will work closely to capture the clear synergies between the customer bases of both businesses.

Duncan Gillett, Managing Director of Clearwell Mobility told us: “We are delighted to have completed this important acquisition which will be a catalyst for the next phase of our expansion. The “The acquisition of the Staines acquisition of the Staines showroom showroom brings the number brings the number of of showrooms Clearwell showrooms Clearwell operates to ten and operates to ten” cements our position as the leading mobility equipment retailer in the South East.”

Mark Moss, Chairman of DHAIS plc added “The restructuring of our business at the Staines showroom enables us to focus on our core business of dispensing hearing aids.

I am confident that our future partnership with Clearwell, will drive greater footfall to the showroom and sales for our core business.”

The website for Clearwell Mobility is at www. clearwellmobility.co.uk

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NRS campaign ticks the awareness box Last month we carried the news that NRS Healthcare was supporting the Silver Line charity’s latest campaign, #SilverWeek2016 across their digital channels.

It follows other campaigns that the company has run linked to charity initiatives.

Of course, the reason NRS is developing campaigns like this one is to increase awareness across its social media channels, so, did it have the desired effect?

Lexi Lomas, Digital Content Manager told us: “Almost 10,000 people are now aware of how they could help prevent those who are older from experiencing loneliness. A set of 5 animated gifs were created and promoted on our Twitter platform, which quickly gathered momentum.”

Lexi added: “The result was 47 individual Retweets and a total of over 23,000 impressions by the end of the 6-day campaign which we

were very happy with. We also ran a targeted Facebook Ad, which reached over 9500 people and gained over 120 clickthru’s to our blog – the best part of which saw “The result was 47 individual a number of people asking us for more Retweets and a total of over details on joining the 23,000 impressions” Telephone Friends scheme.”

Founded just a couple of years ago by Dame Esther Rantzen DBE, The Silver Line now receives around 10,000 calls a week.

WE DELIVER YOUR PROMISES We are a nationwide delivery company based in the heart of Yorkshire. We specialise in the delivery, installation, demonstration, handover and testing of all types of healthcare products.

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CONTACT US TODAY ON 0330 445 0099 SPECIALISTS IN HEALTHCARE LOGISTICS 14 www.thiis.co.uk

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Experience a First Class Dealer Journey with First Senior Insurance WE AIM TO RESOLVE ALL CLAIMS WITHIN 48 HOURS WE AIM TO HANDLE ANY QUERY YOU HAVE WITHIN AN HOUR WE AIM TO PROVIDE THE MOST COMPREHENSIVE INSURANCE AVALIABLE WE AIM TO ALWAYS KEEP YOU AND YOUR CUSTOMERS HAPPY

Does advertising in THIIS work?

Does advertising work in THIIS magazine.

This is what Julian Cobbledick of Assistive Partner thinks…

“We supply a range of software for healthcare.

Since our company’s formation in 2007, Assistive Partner has grown consistently and profitably each year. Somehow, all of that growth has been driven by word of mouth and referral (with the odd successful tender thrown in).

Like any expanding organisation though, to continue the momentum, there has inevitably come a time when we have had to invest in some limited promotional activity. Our first attempt has been very successful and has yielded an excellent return on investment.

And it’s thanks to THIIS magazine. Our first series of three advertisements has resulted in a number of high quality leads and several

sales. So we have decided to extend the THIIS advertising campaign, try a few new offers in DealON! and generally embark on increasing our marketing efforts on several fronts.

I can honestly say that our experience clearly shows that advertising to mobility retailers in THIIS gets results. Thank you.”

Julian Cobbledick, Director, Assistive Partner

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The Orchid Tilt In Space Shower Chair has been designed to provide comfort and safety together with easy access when washing and for personal care. The shower chair comes with, as standard, fully adjustable and removable footrest, thoracic supports and hip supports.

The shower chair is available in both adult and paediatric sizes and the option of either manual and electric tilting actions both of which provide a tilting angle between 75⁰and 35⁰. Both of the chairs are available with or without an aperture at no extra cost.

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Strategy change for multi-outlet retailer After 15 years in the marketplace, Dhais plc which is the parent company of Hearing & Mobility is making what the company describes as strategic adjustments in response to its experiences and results.

The company will have its highest record month for Hearing Aid sales this month, having risen considerably over the last few years.

Chairman, Mark Moss, told us: “We acquired businesses to form Hearing & Mobility in late 2008/2009, a time when unexpectedly world stock markets went into turmoil. We have consolidated both hearing and mobility sales inside and outside the stores. Whilst some stores have been cost effective and with a positive contribution, it became clear to us that the exceptionally large stores like Apex Corner and Staines in particular, which were an ex car showroom and Coop respectively, were out of kilter not only with us but most other operators as well and without our stores being in any ‘cluster’ this was giving rise to disproportionate effort to manage and exploit fully any opportunities.”

Mark says that he believes that the company’s efforts now for Return on Investment are best placed by a realignment of the stores into ‘clusters’. “In some cases we are better to work alongside other more experienced and dedicated mobility operators.”

The company has now done just that in two locations, in Swindon and Staines and staff have transferred under TUPE. Mark added: “Though we may have lost

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mobility sales, we have also lost costs and we have importantly gained more footfall and more store opportunities. The other mobility operators have in turn also gained footfall and revenue benefit from hosting our hearing consulting rooms. Going forward our model of Hearing & Mobility will be very much sounder with this rationalisation. It will “Though we may have lost enable us to pay attention to and mobility sales, we have understand more fully also lost costs and we have what contributes to successful outlets, importantly gained more alongside our domiciliary Hearing Aid footfall” services.”

“In the future” Mark says, “we are expecting to build on our own ‘clusters’ and shall continue to seek opportunities to expand our presence throughout the UK in conjunction with other operators where suitable.”

If you would like to contact Mark, he is on 07727 648664 or email mark@mmoss.co.uk The website for the company is at www. hearingandmobility.co.uk

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After the success of last year’s show we are pleased to announce that we will again be sponsoring the VIP Lounge at Trade Days.

We are extremely proud to have been part of such a fantastic industry for more than 20 years, building a network of highly valued partners and working together to protect your customers’ investment, keeping them mobile and ensuring you get the financial reward you deserve.

During the last 12 months we have launched new products, expanded our cover and lined up lots of future opportunities. Whether you are already a partner of ours or interested in finding out why our dealers love being with Mark Bates Ltd, please feel free to come and join us for a coffee and a biscuit.

To find out why we are the smart choice for your business call us on 01476 513789 or visit markbatesltd.com/our-dealers

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Mark Bates Ltd t/a Premier Care are authorised and regulated by the Financial Conduct Authority, F.R.N.:308390

new on the market

Two new products from Mackworth

Amplified Talking Phone with Pendant With a wireless pendant that will transmit to the phone in an emergency, the amplicomms PowerTel 97 phone has amplified calls and ring tone, a large display along with talking big buttons to guide the user through the menu, and vocalised the announcement of caller ID. The water resistant SOS transmitter can be worn around the neck or on the wrist. When the button on the pendant is pushed in an emergency, it triggers sequential calling to three pre-programmed numbers until somebody answers the call.

For more information, contact Ran Meyrav, European Sales at meyrav@amplicom.eu or call 07940 410207

20 www.thiis.co.uk

According to the company, the Mackworth SA160E offers a highly economical stand aid solution for the budget conscious. It has a maximum weight capacity of 160kg.

The new Mackworth TA180 is a transfer support unit which encourages more mobile clients to stand unassisted. It provides easy transportation to the bathroom and toilet. It has a maximum weight capacity of 180kg.

Call 0844 980 2260. The website is at www.mackworth-healthcare.com

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round up Direct Healthcare Group grows with new acquisition Direct Healthcare Group, owner of Direct Healthcare Services, has acquired Nightingale Care Beds, which has more than 20 years’ experience providing bariatric equipment and services to a range of healthcare sectors.

Graham Ewart, Managing Director of Direct Healthcare Group, says that Nightingale’s offering will fit “seamlessly” with the firm’s existing product and service portfolio. “Direct Healthcare Services and Nightingale share a customer and patient-centric ethos, and are committed to supporting healthcare professionals deliver harm free patient care.”

The move is the first in a series of planned key acquisitions for the Direct Healthcare Group, which was formed after a management buyout of DHS last month.

The company recently won a prestigious Queen’s Enterprise Award for Innovation for its Dyna-Form mattress.

The website for Direct Healthcare Services is at www. directhealthcareservices.co.uk The website for Nightingale Care Beds is at www.nightingalebeds.co.uk

New website for Dorset Orthopaedic Dorset Orthopaedic, part of the Ottobock clinical services network has launched a new website. The company says that the new site allows users to easily navigate between the services and bespoke products available.

The website also introduces a new physiotherapy service.

The new website is at www.dorset-ortho. com

22 www.thiis.co.uk

30,000 and counting The Clos-o-Mat Palma Vita wash and dry toilet has seen its 30,000th model roll off the British manufacturing line.

The company says that the landmark affirms the Palma Vita’s position as the brand leader, and Clos-o-Mat as the authoritative marque for wash & dry toilets. The Palma Vita replaced its previous version, the Samoa, almost a decade ago. Similar quantities of Samoa’s were sold during its production life, and many are still in daily use some 30 years after first being manufactured and installed.

The Clos-o-Mat was first introduced into the UK in the 1950s, by Robert Willan, as a solution for his elderly parents’ independence.

The Willan family still own the Manchester- based business today.

The website is at www.clos-o-mat.com

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Precision Rehab appoints Five Towns as distributor has worked with both the Balder and Etac range of powered wheelchairs for 20 years and following the announcement that this range of chairs would no longer be manufactured started to research the worldwide market for specialist powered wheelchairs.

This lead him to Paravan, a German based manufacture and developer that also wanted to open up into the UK market.

The photo shows Emma and Matthew James, along with David Headford of Five Towns Care Centre.

The website for the products is at www.precisionrehab.co.uk The Five Towns website is at www.fivetownscarecentre.com

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Precision Rehab has appointed Five Towns Care Centre, part of the Midshires Mobility Group, to be its authorised distributor in an agreed area of the Midlands and North of the UK. Five Towns will be distributing the range of Paravan specialist powered wheelchairs.

Precision Rehab Director, Matthew James, told us: “This agreement will ensure a high standard of assessment, sales process, after sales care including seating reviews, annual service and fast repair coverage. I have been working with Five Towns Care Centre and their experienced team for over 20 years and know they have the high standards required to sell, service and look after our products and client’s requirements.”

Matthew is the founder of Precision Rehab Limited. He says that he decided to start the company due to the lack of specialist powered wheelchairs in the market place. Matthew

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PANDA CUBES: Furniture raisers available with either a 9cm or 15cm height.

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PIVOT GRAB BAR This adaptable Grab Bar system fits perfectly into any bathroom.

It allows user s to adjust the angle to their preferred position, with multiple bar lengths available .

SERENITY RANGE The Serenity range of raised toilet seats fits perfectly with the rest of your bathroom suite . Its smooth contoured design provides comfor t and hygiene , allowing user s to sit on and get off the toilet with ease .

GO ONLINE TO DOWNLOAD OUR LATEST BROCHURES WWW.GORDONELLIS.CO.UK/NEWPRODUCTS

t: 01332 810504 | e: enquiries@gordonellis.co.uk | www.gordonellishealthcare.co.uk 24 www.thiis.co.uk

7

WAYS TO GROW YOUR BUSINESS AS SE EN ON

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Come and see us @ Trade Days 2016

new to the team Do you have a new team member? Why not let the industry know?

Just send us a short news item and photo.

New UK Sales Director for Patterson Chris Rogers has joined Patterson Medical as the new UK Sales Director. According to the company, he has more than 20 years of experience in the pharmaceutical and medical device arena with a successful record of leading on sales teams, specialising in providing strategic direction and boosting company growth.

Prior to joining Patterson Medical Chris was UKI Business Unit Manager for Halyard Health, formerly Kimberley Clark EMEA and also UK Country Manager for Nayamed, a subsidiary of Medtronic.

Chris can be reached on chris.rogers@ pattersonmedical. com

New team member at event company Promoting Independence has welcomed a new member of the OTAC Team. Sally Maylin has joined as the Events and Administration Manager. Sally’s new role is to manage the OTAC, (Occupational Therapy Adaptation Conference) Events, throughout the UK and Ireland.

Stuart Barrow, Managing Director of Promoting Independence Ltd says: “Sally has been an asset from day one supporting the team in managing OTAC with it going from two events to four each year across England, Scotland, Ireland and Wales.”

Sally can be contacted at Sally@ promoting-independence.co.uk. The website for the events is at www.otac.org.uk

Director of Healthcare for BES Rehab BES Rehab Ltd has welcomed Leyton Stevens to the company as its Director of Healthcare. The company says that Leyton has joined BES to assist in the continuation the company’s growth and development in the area of digital health and technology.

BES says that he will play an important role in linking sales and marketing strategies to drive increased take up across the NHS and private healthcare providers of the company’s innovative software solutions for providing greater integration across hospital departments, on the one hand, and providing improved early diagnosis of life threatening events, on the other.

Leyton has worked in the industry, including with MSS and then Invacare for over 10 years.

Barend ter Haar, Managing Director said, “I am delighted that Leyton, with his vast experience and management skills, has agreed to join us to augment our management team, and build the platform for the company’s next 20 years of development.”

Leyton added: “Over the last three decades, the BES brand has become synonymous with professional and principled business standards and it’s no surprise that customers keep returning again and again.”

For more information, call 0845 1300 237. The website is at www. bescorporate.net 26 www.thiis.co.uk

Exceptional care, expensive?...Pff.

Bariatric Profiling Bed

Chair bed

round up Handicare helps users in a tight spot Handicare has been coming to the aid of Belgian customers who have found themselves in a particularly tight spot. It is not uncommon to find housing stock in Belgium that can’t accommodate a traditional seated stairlift and Handicare’s perch seat has provided a solution that has enabled many users to stay in their home.

The company has been using a perch seat which changes the position of the user to a supported standing one which means significantly less space is required to travel up the staircase.

Handicare says that it is the only company to manufacture perch seat systems for both straight and curved staircases. More information at www. handicare.co.uk

Patterson Medical to acquire Performance Health

®

We can offer you:

 A recognised brand that is respected in your market  Repeat business from loyal customers who rely on our footwear

Cosyfeet is the UK’s leading supplier of footwear for swollen feet This_Magazine_July_2016.indd 1

28 www.thiis.co.uk

 Potential customers via our website which has over a million visits every year  Easy ordering and quick delivery

For more information contact Katie House on 01458 449060 or email katieh@cosyfeet.com

www.

mmended co by over

11,000 alth l ProHe a fession

s

Do you want a well-known brand to draw people into your shop? Why not become a stockist

Re

In the USA, Patterson Medical, has announced that it has signed a definitive agreement to acquire Performance Health, a leading manufacturer and supplier of consumer branded health, wellness and self-care products.

The company says that the highly complementary combination is expected to create a market-leading, multi-channel branded supplier to global rehabilitation, recovery and sports medicine customers.

The website for Patterson Medical in the US is at www. pattersonmedical.com The website for Performance Health is at www.performancehealth.com Read more about the acquisition in the newsroom section of the THIIS website – www.thiis.co.uk

 Excellent point of sale support  Product training and range advice

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tweet... tweet

Tweets of the month Here are our tweets of the month for July‌

A nice bit of creativity from Platinum

A great example of using a customer testimonial

Here’s a really interesting tweet. A lot of companies have wondered about how they play the EU Referendum vote. Castle Comfort Centre took a position and then made sure that people knew exactly what it was!

30 www.thiis.co.uk

• Durable: 95% recyclable and low maintenance • Stylish: fits into every home by shape, material and color • Can be attached in various ways to the surface

Threshold Ramps

• Invented by Secu and worldwide patent pending

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• Modular – quick and easy to assemble • Versatile – suitable for indoor and outdoor use • Safe – height adjustable with integrated anti-slip studs • Practical – ideal for door thresholds and small steps • Standard Sets – 4 standard sets are available for most thresholds • Lightweight And Strong – extremely durable, UV resistant, synthetic material • Sustainable – 95% recyclable, maintenance free • Custom Design – bespoke, customised sized ramps are available

ATTRACTIVELY BOXED PACKAGING WITH CARRY HANDLE

SUITABLE FOR USE WITH A ROLLATOR, MOBILITY SCOOTER, WHEELCHAIR, WALKING FRAME AND OTHER WALKING AIDS For Any Further Information, Pricing Details Or To Request A Product Demonstration Please Contact Us Below

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top trade deals

DealON! Looking for a deal? Then this is the place to come.

Deal On features the best trade deals you will find this month. Just pick up the phone to take advantage...

All offers are valid until July 31st 2016 unless otherwise stated.

3 months offer on insurance

Free lunch and learn sessions

With over 30 years’ experience, Lockton provide tailor-made insurance policies for a wide range of mobility scooters and powerchairs. In addition, we are also giving 3 extra months on all our fully comprehensive policies without the need to be FCA regulated.

Orchid Medicare are offering a limited number of free lunch and learn sessions based around specialist bathing equipment and safer handling solutions. If your company are interest in a tailored lunch time training session please contact Steve Whitehall at Orchid Medicare 01482 820333 or email swhitehall@orchid-medicare.co.uk

Call 0345 602 8000 or mail mobility@uk.lockton.com to learn more.

White Glove offer Z-Tec Mobility are offering a ‘white glove’ delivery service direct to your customer on M-Brand Marlow and Wilmslow riser recliner chairs from £60.00, including set up and removal of packaging.

Please call Steve on 01384 481111 for full details and quotation.

Offer valid on chairs purchased until 29th July 2016

5 Banner Waranty.indd 1

Free delivery with your first order or 4 batteries or more!

Contact Easystart on 01536203030 or sales@ easystartbatteries. co.uk

3 months free!

Two Free Home Delivery Smartphone Apps (worth £750)*

Did you know we offer 3 months mobility scooter and powerchair cover, including new and reconditioned scooters, to all customers completely free of charge! Our mobility scooter cover ensures customers are covered for compensation claims and breakdown recovery with no excess to pay should they need to make a claim.

UNIQUS® iRetailer. Stock & barcode management software specially designed for the VAT complexities of mobility retailers. Affordable subscription. No big initial outlay. Fully integrate your quotation, sales, purchasing and stock process on one platform. Cloud based and paperless, iRetailer CRM will help you gain efficiency, save time and increase sales opportunities.

See our advertisement in this issue or visit www.assistivepartner.co.uk/iretailer.aspx

Call now on 01476 591104 www.premiercare.info sales@markbatesltd.com

year warranty on mobile hoists

32 www.thiis.co.uk

££ *Requires Windows Smartphone.

Order before 31st July 2016 to qualify.

We are so committed to quality, that we now offer a 5 year warranty on our bestselling mobile hoists.

Please contact us for more information on 01656 776222

www.invacare.co.uk 27.08.15 10:25

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OTAC 4th Occupational Therapy Adaptations Conference Wednesday 7th December 2016 Hilton Hotel & Spa, Newcastle, Gateshead, NE8 2AR.

The UK’s Only FREE Occupational Therapy Adaptations Conference and Exhibition Event

Highlights From Our 15 Seminars Peter Davies - Ropox Peter Davies has been working with Ropox products and been involved in designing kitchens for people with disabilities for 30 years.

Ropox are a Danish manufacturer (since 1963) of flexible assistive devices for the home which look great while improving the daily activities of individuals and their helpers.

The three main areas of expertise are in adjustable height kitchens, bathrooms and tables.

Kitchen Design and Adaptations This CPD will: • Open minds to the potential needs and limitations of people with disabilities regarding movement, reach and space in the kitchen.

• Discuss room designs and features that can promote independence and dignity for individuals. Look at the use of a more flexible environment to establish good working conditions for carers.

Dale Spademan - Kingkraft Kingkraft are an assisted bathing, changing and showering manufacturer with over 30 years in the industry. With a team of healthcare professionals and nationwide coverage, we are recognised as specialists in the field of bathing, moving and handling, seating and sensory integration.

We provide help and guidance to our customers in making major decisions about room design, layout and specification.

The accredited CPD seminar helps to increase awareness around the issue surrounding the design of bathrooms for people of varying mobility. It covers the range of equipment available, explains relevant standards and guidelines, and we can also provide full working product demonstration alongside the seminar if required.

An event hosted by: Sponsored by:

Recruitment partner:

Dates for your Diary OTAC Newcastle – 7th Dec 2016 OTAC Ireland – 15th Feb 2017 OTAC Cardiff – 25th April 2017 OTAC Reading – 20th Sept 2017

Media partner:

www.otac.org.uk To exhibit contact us on

02921 900 402

OTAC Edinburgh – 13th Dec 2017

www.facebook.com/ukotac

@ukotac

or email us: sally@promoting-independence.co.uk Search ‘OTAC’ on www.eventbrite.co.uk to register for FREE

Bringing occupational therapists together with brands is proving popular The success of OTAC – Occupational Therapy & Adaptation Conference – has taken the organisers by storm and has led to the next event in December being booked rapidly with more venues confirmed for 2017.

Founder and Manag

ing Director of Promo

Stuart Barrow

ting Independenc

e

OTAC seeks to bring together traders and brands offering goods and services in one place so they can discover and learn from each other to the benefit of patients and clients who need support at home, work or in a supported setting.

The man behind OTAC is Stuart Barrow, founder and managing director of Promoting Independence a provider of occupational therapy services to residential and commercial clients across the UK.

Organiser Stuart Barrow, of Promoting Independence, said: “We knew there was the potential for success for an event like this. The idea was to provide a bespoke and friendly environment which offered the ability to learn about innovation, meet new contacts and forge relationships for ongoing support and business which all ultimately help the customer, client or patient.”

The company was created in December 2012 by Stuart, who qualified as an Occupational Therapist ten years earlier. Based near Cardiff in the Vale of Glamorgan, the company offers three main services:

“Many larger trade shows are so big that it’s difficult to spend any real time with guests whereas our aim is to ensure the size of the conference works for all concerned” The first event in 2015, proved so successful, Cardiff was added and two were scheduled for this year. The first OTAC 2016 took place in Reading in April and was supported by brands including Contour showers; Handicare; Limbcare; Kingkraft; Triton Showers, Remap, MG Retail Consulting and Maid2Aid. The second OTAC this year will be held on Wednesday, December 7th from 9am at the Hilton Hotel & Spa in Newcastle, Gateshead with more than 50 exhibition stands and offering 15 seminars on various topics including: children specific seminars, the law, seating, hands on demonstrations, sensory loss, moving and handling, 3D Planning and environmental adaptation considerations.

Stuart said: “We’ve already got companies who have booked a stand immediately following our Reading event including names like Safe Spaces, Handicare and Recliners. We are very targeted at getting the right people to attend and, to date, we’ve seen occupational therapists, health commissioners, charities, housing associations and many other people representing organisations who offer support to those who wish to live well with challenges.”

Bespoke occupational therapy consultancy to manufacturers and suppliers of goods to the disabled.

Bespoke occupational therapy assessments and recommendations to individuals – this can be through a third party such as an advocate, charity or fund holder. For example, Wales & the West Housing; charities such as LimbCare and Just 4 Children.

Training and exhibition services – principally through OTAC (Occupational Therapy Adaptations Conference).

In 2017, OTAC events are planned for Dublin, Edinburgh, Cardiff and Reading – anyone who wishes to register an early interest can do so by emailing:

sally@promoting-independence.co.uk Anyone interested in exhibiting at the Newcastle event on December 7 can find out more by emailing sally@promoting-independence.co.uk or by calling:

02921 900 402

Tickets for attendees are free of charge and are available via Eventbrite, Search “OTAC”.

Jo Lawson, RNIB an Independent Living Manager who attended the Reading and Cardiff events, said:

OTAC is as an excellent day for all involved. We can’t wait to see what is planned for 2017.

Say it quietly, but a trip to the library could seriously boost your business For many small to medium businesses, the costs associated with being able to access some of the industry’s most useful tools can be high, often preventing companies from reaching their full potential. Body dryer specialist airTeem however overcame this barrier by spending time in their local library.

Formed by Ryan Godwin and Matthew Kendall to rebrand and promote the body dryer concept developed by Ryan’s father, Michael Godwin, in 1991, the Greater Manchester based company has achieved growth over the years and attributes some of this success to the Manchester Central Library.

Matthew attended the library in 2014 to attend a monthly Inventor’s Group in the hope of networking and finding out more about protecting Intellectual Property (IP) and discovered the extensive amount of support available for SMEs. Matthew said: “Working with the library when we initially built up the business was an excellent source of networking and free resources. We could use market research tools, which may have cost hundreds of pounds, to get key bits of marketing and PR material about our market and customers. We had access to software which allowed us to produce our own publications and other promotional information free of charge.

We took part in workshops which covered IP and copyright – something we found to be very important! We even had the opportunity to develop a piece of R&D work with the 3D printers at the library.”

He added: “Also, thanks to the information received via the group and at IP & Patent clinics in the Business & IP Centre, airTeem was able to successfully register several product designs and now holds five UK trademarks. We still attend workshops regularly to develop our skills, 36 www.thiis.co.uk

increase our understanding and to network. The Manchester Central Library has been a great asset to airTeem and I would recommend it and its services to any start-up or entrepreneur.”

The library’s videoconferencing facility has also helped airTeem develop and maintain a strong distribution network, with the company now exporting in five countries as Matthew explains: “Our hard work and brand commitment has resulted in a network developing throughout the UK and Europe “We had access to software including secured distribution in which allowed us to produce Denmark, Ireland, our own publications and New Zealand and France. This progress other promotional information takes us forward with free of charge” confidence into our Silver Jubilee Year.

We have liaised with the UKTI, a fabulous organisation which has assisted, facilitated and guided us through the exporting process.” airTeem is now developing the registered product designs following market research undertaken with the help of Medilink Northwest, as well as looking into ways to develop a body dryer operation switch to make it easier to operate for their clients.

To find out more about the company, visit www.airteem.co.uk

PMG CONFERENCE 2016 18th - 20th July 2016 International Convention Centre (ICC), Birmingham CALL US NOW: 01656 674488 www.romamedical.co.uk | sales@romamedical.co.uk

AT Today… read all about it AT Today carries some of the most interesting developments, products, trends and research from the world of healthcare. It is visited every day by hundreds of key professionals.

You can find more stories online at www.attoday.co.uk. On the website you can sign up for a news update email service very much like the trade version we produce for THIIS.

A walk through dementia Alzheimer’s Research UK’s latest VR app has been launched on Android’s Google Play store. The app has been developed to help the public think beyond memory loss and instead try to gain a fully immersive insight into the various symptoms experienced by those with dementia.

For the full story, search ‘Alzheimer’s Research UK’ on AT Today.

It’s all app-ening in 2016 As the adoption of smartphones continues to rise across the world, new companies are taking advantage of the ever-increasing power of mobile technology and developing innovative healthcare apps.

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1252TGAad.newstripJul16v3.indd 1

38 www.thiis.co.uk

Virtual Reality becomes a reality With the Google Cardboard making Virtual Reality (VR) experiences an affordable and accessible reality for any person with a smartphone, two charities have used the innovative power of VR technology as a means of engaging with audiences in a new and unique way.

StrongBack Wheelchair – the pioneering new lightweight, folding design with ergonomic arched backrest from TGA

Team of the Year

r

ATtoday The new world of Assistive Technology

Innovative hand arthritis app wins prestigious award eTreatMD, a Canadian-based health app developer, won the Telus Health Outstanding Product Achievement Award for their myHand app. The app allows arthritis sufferers to measure and see exactly how their pain is connected to factors like weather, activity and treatment. The app has been hailed for its ability to allow users to better manage their condition, prevent painful flare-ups and determine the most effective ways to relieve their pain. For the full story, search ‘eTreat MD’ on AT Today.

Ambitious app offers big opportunity Your.MD, a new app providing the world’s first Artificial Intelligence Personal Health Assistant has launched OneStop Health. OneStop Health will recommend health service providers and products relevant to a users’ unique circumstances and already has several services already integrated, including HealthExpress, PlusGuidance and various services provided by the NHS to UK residents. For the full story, search ‘Onestop Health’ on AT Today

Too much information The National Autistic Society’s new ‘Too Much Information’ VR experience aims to raise public awareness for how an autistic person can become overwhelmed with information in shopping centres and other public spaces.

For the full story, search ‘Too Much Information’ on AT Today.

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www.thiis.co.uk 39

round up New showroom for TR Equipment

Mountain Trike Company US move The Mountain Trike Company has announced that A-Z Mobility, based in Chicago, will cover Illinois, Ohio, Indiana, Michigan, Wisconsin, Minnesota and Iowa while Spokes ‘n Motion, distributors of the Mountain Trike in the US since March 2013 will continue to focus on other states.

Tim Morgan, MD at the Mountain Trike Company, told us: “America

is a huge country, when we first started distributing through Spokes ‘n Motion we needed to manage our sales process and gauge how well the product would be received.

Three years on we are now ready to expand our distribution networks.”

The website is at www. mountaintrike.com. The A-Z website is at www.atozmobility. com

Dementia bathroom business

TR Equipment UK Ltd has opened a new showroom which displays the complete product range.

TR Equipment is a specialist in Patient Hygiene and Handling Equipment with over 25 years of experience in developing, manufacturing and marketing.

Ian Lester, Sales & Operations Manager told us: “TR Equipment needed to showcase both our hygiene and mobility products in one location, allowing customers to see and use the products which are plumbed in and powered, so potential users can see the product function as it would in the service user’s environment.”

He added: “We offer both hygiene and mobility equipment for people in three different user segments: Showering, Bathing and Mobility products. We offer a two year warranty on our complete range.”

Ian can be contacted on 07776 498246 or email on ian.lester@trequipment.co.uk The website is at www.trequipment. co.uk

AKW has completed the first phase in the renovation of 31 luxury dementia-friendly en-suite bathrooms at a Grade II listed nursing home.

Lypiatt Lodge provides specialist nursing care to residents with both long term and respite needs. AKW has supplied bathroom products including TMV3 approved thermostatic mixer taps with extended levers for easy operation, bathroom wall panels and wall boards, bathroom lights and extractor fans. The company also provided Electric Low Surface Temperature radiators, which eliminate burning accidents, and a range of specialist showering facilities.

The AKW website is at www.akw-ltd.co.uk

Unique Active Seat: only available from Handicare This easy to fit, user controlled feature can be used with Elegance and Alliance seats to give the user a little extra help and support when needed.

Call your Business Development Manager to find out more.

Trade Partner Support Team 0844 225 3121 enquiries@handicare.co.uk | www.handicare.co.uk 40 www.thiis.co.uk

round up

10 year celebration for Alyson Alyson Partridge, office manager at walking stick specialist Classic Canes, has celebrated her tenth anniversary working in the family company. A party was held for all employees, at which Alyson was presented with a commemorative crystal vase and bouquet of flowers.

She told us: “Working with customers around the world, the huge range of walking sticks and the lovely working environment have all combined to make it a really interesting and

varied job”.

Managing director, Charlotte Gillan, added: “Alyson has developed the role of office manager greatly during her time here and is very important to the smooth running of both our UK and export business.”

Established in 1982, the family-run business has over 2,000 stockists in 40 countries worldwide. The photo shows Alyson (centre) with company directors, Diana Porter and Charlotte Gillan.

New warehouse and delivery system for Continence Assistive Partner has launched a specialist solution for the delivery of continence services with UNIQUS Incon.

The company specialises in software for healthcare and has worked closely with a Midlands NHS Trust to allow them to have a secure, confidential database of patients linked to warehouse and delivery systems that is totally independent from their soft goods supplier.

The company says that the Trust is prepared to testify that the results have saved a great deal of costs, made them more efficient and allowed them to re-tender for a goods supplier in a manner which again produced significant savings and zero risk regarding future database transfers.

Call 0844 335 6791. The website is at www.assistivepartner.co.uk

42 www.thiis.co.uk

What’s NEW from

Patterson Medical this July…

NEW Trolley Walker

NEW Overbed Table

NEW COLOUR

NOW FLAT PACKED

This height adjustable walking trolley is a sturdy and robust walking aid for use within the home, providing a means of transporting items from one room to another.

The Overbed Table has a laminated teak top and two independent points for adjusting the height which allow the top to be angled. Rails on the sides of the table top prevent items from slipping off.

New Colour Option 09 155 7289 White

With Castors 09 155 8261 / Without Castors 09 155 8253

NEW Raised Toilet Seat

Follow us on Facebook!

We would love you to join us, head over to our Facebook Page where we keep you up to date on:

NEW

• New Products and Marketing Support • Offers, For You and Your Customers • Hints and Tips from Key Opinion Leaders • Opportunity to Have Your Say – Product Reviews and Surveys

The NEW raised toilet seat with arms allows for increased independence, by compensating for impaired movement.

Armrests flip up for side transfers and to allow more space.

The raised toilet with detachable armrests also comes with a lid.

Raised Toilet Seat with Armrests 09 155 8873

Patterson Medical UK Independent Living Follow us and join in the conversation today

Please contact your Patterson Medical Sales Representative

FOR FURTHER INFORMATION

Tel: 03444 124 330 Email: retail.sales@pattersonmedical.com www.pattersonmedical.co.uk

Fuss-free option for additional revenue Selling mobile phones might not be something you have considered before, but Fuss Free Phones has launched a new sales pack which has been developed for retailers in our marketplace.

The company says that the service is already being sold by The Mobility Store in Swindon, Clearwell Mobility in the South East and Simply Health’s new Independent Living stores.

The company says that it takes the fuss out of using a phone by having real people to help with every call, or users can dial themselves using an easy to use handset. There are no automated call services and no monthly bills. There is help on hand in an emergency and someone to manage the phonebook, like an old-fashioned Personal Assistant. It also allows people to send texts without having to press any buttons.

Since late 2015, London-based Fuss Free Phones has been selling its service via mobile phone shops UK-wide, but is now shifting focus to retailers in our marketplace with the aim of ensuring customers have a more pleasant and personal shopping experience.

Fuss Free Phones, founder Simon Rockman told us: “While mobile phone salespeople understand the needs of the modern phone user, they often don’t recognise the problems many older and disabled customers encounter 44 www.thiis.co.uk

and therefore are not advising them on the best products. It is hoped that homecare specialists, with their deeper understanding of customers’ requirements, will be more consultative and understanding, directing sales more appropriately.”

Fuss Free Phones’ new homecare retail “For retailers, there is a good package removes the need for salespeople margin on the handset and an to understand initial sales bonus, with the the overall mobile phone business as it typical value of a sale being provides the phone over £200” and service offering in one simple bundle. It means salespeople can concrete on explaining how the service might help customers while listening to their individual needs. For retailers, there is a good margin on the handset and an initial sales bonus, with the typical value of a sale being over £200. Simon says that what really makes Fuss Free Phones attractive is a quarterly revenue share.

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Talk to Caring Designs. We design a lot more than just assisted baths. If you have an idea of your own, but perhaps need help with designing or producing prototypes, call Caring Designs.

Unique products designed to enhance the strategic development of your brand.

Broaden your horizons by targeting larger demographic groups with your own unique products.

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Once a customer has purchased their phone, a simple Doro handset, they just have to press one big button to be connected to a friendly Southend-based telephonist. The telephonist will place calls, filter incoming calls, send and read text messages and help find them information on the internet.

Telephonists usually answer instantly. When they’re speaking to a customer, a ‘Trusted Callers List’ pops up on their screen showing the names of the people that customer may want to speak to.

They either click on the requested name to put the customer through or send a text that the customer has verbalised. They can also read out text replies and search for information on the internet.

Simon explained: “Another major selling point for Fuss Free Phones is that the ‘Trusted Callers List’ is used to ensure only genuine calls are put through. Those on the list are automatically connected to a customer’s mobile but everyone else is diverted to the call centre to be assessed; nuisance callers – from accident claims lines to PPI sales people – will be hung up on by the telephonist and then blocked.”

The handset sells for between £30 and £80 with the customer paying a £20 monthly fixed

service cost and the service is not contractbased and there are no automatic extras. It can be cancelled at any time.

Simon added: “We recognise that as much as it might seem that we are a technology company, we are really about care. The key to the quality of our service is the call centre - we put a lot of time and effort into finding the right telephonists and training them to be sensitive to the varying needs of our customers.”

Mobility and homecare specialists who want to learn more about how the Fuss Free Phones service might be a valuable addition to their product portfolio can contact the company on 07418 200200 or email the CEO Howard Lewis: howard@fussfreephones. com.

There is more information about the company and its services on its website at www. fussfreephones.com

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A

TES T E SH

S T Y L E I N N O VAT I O N C H O I C E LEON POWERCHAIR The Leon is designed to exploit the advantages of a rear wheel drive chair for outdoor use. It is geared for speed without compromising on stability or control. The exceptionally narrow wheelbase allows for agile manoeuvrability. It is available in a range of colours that make the chair a real eye catcher. The Leon is a superior powerchair for even the most active users.

a Full suspension a 8 mph maximum speed a 450W 4 pole motors a Optional 75Ah batteries a 62cm overall width a Crash tested For further details please call 0845 630 3436

Karma Mobility Ltd Unit 6 Target Park, Redditch, Worcestershire B98 8YN T: 0845 630 3436 E: info@karmamobility.co.uk www.karmamobility.co.uk

round up PETA moves production to the UK

Acorn earns ‘Buy With Confidence’ approval Membership of the Trading Standards Approved ‘Buy With Confidence’ scheme is the latest accreditation achieved by Acorn Stairlifts.

The Buy With Confidence scheme was set up by a partnership of Local Authority Trading Standards Services in response to growing concerns about rogue traders and unscrupulous companies. Its website – buywithconfidence. gov.uk – provides consumers searching for a particular product or service with lists of local businesses approved as a member of the scheme.

The photograph shows, from left - Nick Wilson Senior Operations Manager, Ian Holmes UK Field Sales Manager and Paul Stockdill UK Sales Manager

Acorn picks up another three awards

PETA UK LTD has moved the production of its range of Easi-Grip knives to the UK. The updated range of knives is the result of a complete design make-over of their original kitchen range. Managing Director, Genny Crockett, told us: “We have always been proud of the ergonomics and functionality of our knives, however, we were not so proud of the look of them.

We worked with a design student who developed a much curvier shape which we loved and introduced a vibrant colour. The result is a really funky design yet still retains the integrity of the ergonomic design principles.”

The final stage of the transition of these knives to the new generation was to move production to UK. Genny says “With so many sales online these days it is difficult to differentiate and show a commitment to quality. We already make a large percentage of our products in UK; so we became members of the ‘Made in Britain’ campaign as we believe this to be a mark of quality.”

Genny added: “Reshoring production to UK means that we have more control over the process. Our lead-times are also dramatically reduced.”

For more information, visit www.peta-uk. com

Acorn Stairlifts won 3 of the 10 awards at the 2016 Keighley Business Awards, including the Business of the Year title.

Held at Keighley’s Victoria Hall and compered by BBC Look North presenter Harry Gration, the black tie event saw Acorn Stairlifts win the Success Through Innovation and Diversification Award, and the Large Business of the Year Award.

The website is at www.acornstairlifts.co.uk

For More Info...

Phone Email Web

01254 619000 enquiries@able2.eu www.able2.eu

48 www.thiis.co.uk

Non-Slip Kitchen and Dining Products

Made to Measure in Great Britain Engineered for Sport...Designed for Life

CALL US NOW: (+44)1656 674488 www.romasport.co.uk | sales@romasport.co.uk

Focus

Staff development In his last article Tom Courtney, Managing Director of Courtney Associates (Global) spoke about ‘Ditching staff appraisals and starting to talk to your people’. Here Tom develops the debate by recognising that staff appraisals DO have their place IF you ‘start talking to your people’.

The problem you then face is how to actually introduce the staff appraisal system itself.

Introducing ‘Appraisals’ not ‘Reprisals’ Do you get frustrated that after all the time, effort and money you have spent developing great appraisal documentation, staff appraisals still don’t work. Well maybe there’s more to it than simply the documentation.

When most employers speak to me about introducing a staff appraisal ‘system’, they generally want me to help them develop staff appraisal ‘documentation’.

Whilst the documentation is important, I would rather offer you a few tips around the whole process of introducing staff appraisal to an organisation, not just throwing paperwork at people.

My first tip is: Understand your employees’ attitude to and perception of staff appraisal.

Many employees, usually from previous experience, view staff appraisal in a very negative light.

Understanding how positive/negative employees are towards the subject allows you to gauge how much of a ‘selling job’ is required on your people.

My second tip is: Clarify with your employees what a staff appraisal actually is.

Given the many perceptions people have of appraisals, I usually tell my people that an appraisal is: • An assessment of an employee’s performance, potential and development needs.

• A structured ‘stocktaking’ and planning meeting allowing both parties to discuss and give feedback on a wide variety of performance issues.

• An extension of your existing ongoing relationship.

• All of the above definitions are designed to

reduce the potential fear levels and reticence of employees.

My third tip is: Sell the benefits of staff appraisal.

A selling job is often required to obtain ‘buy in’ from employees to the appraisal system. The main benefits I try to illustrate and emphasis are that appraisals: • Help improve the employee’s performance • Help Identify the employee’s strengths/ improvement areas • Help Identify areas of future potential/career progression • Gives the employee a sense of direction • Strengthen manager/employee relationships • Identify how well the employee has been managed • Provide an opportunity to clarify/re clarify roles • Provide an opportunity to identify training and development needs • Provide an opportunity for talent spotting and succession planning • Provide an opportunity for ongoing feedback to be drawn together My fourth tip is: Don’t put all the emphasis on the paperwork.

The actual documentation is designed as a framework to help your discussion and a recording mechanism to capture points raised. It also acts as a reference point to aid future discussions. The documentation should be flexible in its use. Always remember it is the appraisal discussion that is most important NOT the completion of a form.

Always remember ‘You rule the form... don’t let the form rule you’!

“Always remember, you rule the form...don’t let the form rule you”

50 www.thiis.co.uk

My fifth tip is: Ensure the appraisal meeting with your employee feels part of your on-going relationship.

I tend not to talk about an ‘appraisal interview’, I much prefer to refer to it as an ‘appraisal meeting’. I like to keep it informal and cover all elements contained in the document.

NB - if there has been open feedback throughout the year with my employee, nothing should come as a surprise at the actual appraisal meeting – There should be no shocks at an appraisal.

My sixth tip is train, coach, inform, support and educate your employees on staff appraisal.

This training should take into account the staff appraisal process, the purpose and benefits of staff appraisal, the planning, structuring and conducting of the appraisal meeting and the use of the documentation.

My Top Tips for Introducing a staff appraisal system to your company: • Understand your employees’ attitude to and perception of ‘staff appraisal’.

• Clarify with your employees what a staff appraisal actually is.

52 www.thiis.co.uk

• • • •

Sell the benefits of staff appraisal.

Don’t put all the emphasis on the paperwork.

Ensure the appraisal meeting with your employee feels part of your on-going relationship.

Train, coach, inform, support and educate your staff on staff appraisal.

For further information on improving feedback in the workplace, making your staff appraisal system work or any management development issue, head over to Courtney Associates Website on www.courtneyassociates.co.uk

by primacare A collection of rise and recline sofas and chairs for the discerning quality conscious customer

Do you need your chair quickly?

It could be made and delivered to you within days!

Without comprimise on quality or options, choose from; 2 styles, 3 sizes, 4 fabrics and 3 different actions to make the chair you need now!

Ask your Prestige by Primacare Dealer for full details.

Seating Experts in Assistive Technology

Prestige by: Primacare Ltd Unit 26, Heads of the Valleys Ind. Est. Rhymney, Tredegar. NP22 5RL telephone (01685) 845900 info@primacare.co.uk

new on the market Power assistance from Ottobock The eSupport is a power assist for manual wheelchairs designed to be used both indoors and outdoors.

The eSupport has up to a 30km range and a short charging time.

It can be personally configured with the two drive programs to the individual’s requirements and preference. It does not prevent the wheelchair from folding in the usual way.

It is compatible with Motus, Avantgarde, Ventus, Start wheelchair and additional wheelchairs upon request.

For more information, go to www.ottobock.co.uk

New trolley from Simplymed Simplymed has a new flat pack metal trolley. It comes in a box that is 30”x19”x 6” which the company says is much more space-saving than other products in the market place. No tools are required for assembly and the brown painted trolley has large castors for thresholds with plastic clip on/off trays Product Code: SMH001 New launch Price £19.95 Carriage paid on orders over £150.

Under this then £15 Call 01942 243999 or email info@simplymed.co.uk

New powerchair options According to Motion Healthcare, the new Foldalite and Foldalite Pro powerchairs are ideal for the frequent traveller, delivering the perfect combination of indoor manoeuvrability and outdoor performance.

The Foldalite incorporates a unique folding design, capable of collapsing into a compact, lightweight package. Brushless motors on each of the rear wheels provide extra efficiency and long-term performance. The company says that the lithium-ion battery is safer, lighter and longer-lasting than those found on other powerchairs.

The Foldalite Pro combines a sophisticated suspension system with a larger frame and increased weight-bearing capabilities.

For more information, call 01277 237 033. The website is at www.motionhealthcare.co.uk

CH PRICE SPECIAL LAUN

54 www.thiis.co.uk

Come rain or shine... it’s fine out with Scooterpac®

The folding canopy which fits virtually EVERY mobility scooter An excellent up-sell product with FREE marketing material available.

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StockShop

Latest offers from Simplymed SMT010 - 2in Raised Toilet Seats - 5.75 SMT011 - 4in Raised Toilet Seats - 5.95

Wheel offer from Schwalbe Tyres

Simplymed Ltd Unit B, New Venture Business Park, Leopold Street, Pemberton, Wigan, WN5 8DH Tel 01942 243999 email info@simplymed.co.uk

24 x 1.3/8” aluminium wheel, black rim, hub and handrim. Takes 12mm QR or fixed axle. £8.00 per wheel (usual price £15.99.

Plus we have many other items - (too many to mention all that must go). Contact Nicola Banks at nickyb@bohle.co.uk or call 01952 602680

StockShop is free to use if you have products that you are looking to sell onto retailers at specially discounted trade prices.

For more information, email info@thiis.co.uk

IVANHOE HALF PAGE ADVERT 2014 V1_Layout 1 15/10/2015 12:08 Page 1

Freedom, Power and Range.

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Motivated by a history of success in providing high performance battery power to the mobility market, Ivanhoe is proud of the range of Strident batteries that has been tried, tested and proven over years of service in many vital applications.

Our passion for producing a quality, reliable product with outstanding customer service underlies the success which you can rely on every time.

Ivanhoe – where expertise exceeds your expectation.

Please contact our sales team to find out more about the full Ivanhoe mobility range of products.

UK central sales line: Tel: 0845 555 55 11 Fax: 0845 555 55 22 Email: sales@ivanhoe.uk.com www.ivanhoe.uk.com

MOTIVATION THROUGH INNOVATIONTM

Ivanhoe Trading Limited Head office address: Global House, Hall Lane, Dereham, NR20 3GG UK central sales line: Tel: 0845 555 55 11 | Fax: 0845 555 55 22 | sales@ivanhoe.uk.com Northern office: Tel: +44 (0)1302 365987 | Fax: +44 (0)1302 365988 Southern office: Tel: +44 (0)1362 300102 | Fax: +44 (0)1362 300103

A LUXURY SCOOTER FOR THE GREAT OUTDOORS LUXURY IN THE COUNTRY Like a luxurious SUV, the

Landranger Deluxe gives you the strength and refinement and

power with comfort. Ready for all

sorts of terrain, it cushions you from the rougher edges.

SMOOTH EVEN ON THE ROUGH With a shock absorption system as

well as suspension You can ride comfortably in luxurious seats, and always stay in control,

Why limit yourself to the tarmac, when the parks, grasslands and countryside are still calling?

Our super-strength Landranger models are built for the great outdoors.

through every dip in the landscape.

COMPACT AND LIGHTWEIGHT The smaller and lighter of our two

Landranger models, the Deluxe is

designed for adventure with a

short 55" frame.

www.freeridernetwork.co.uk or call 01535 669604 Email us on sales@freerideruk.co.uk We reserve the right to change specifrications without prior notice.

Freerider UK Ltd, Unit 2C, Acre Park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH, UK

round up New Certifications at Terry Lifts

Acorn on urgent recruitment drive Acorn Stairlifts is looking to fill almost 60 vacancies as it continues to expand in the UK and overseas. The company now employs more than 800 people in the UK alone and exports to around 80 countries worldwide.

With an annual turnover of almost £150m, Acorn now has wholly-owned subsidiaries in the USA, Canada, South Africa, Australia, New Zealand, Italy, France, Belgium and Ireland, its export sales accounting for almost twothirds of its revenues last year.

Ged Tyson, recruitment specialist at Acorn, said: “We’ve been recruiting continuously to meet the demands of our fast-growing business. In the past year alone we’ve increased the size of our Export team by 50%.

The website is at www.acornstairlifts.com

Stiltz gets a lift on the telly Stiltz Lifts featured in TV’s Building The Dream on Channel 4 recently.

The Duo Lift was shown as part of an ambitious self-build project highlighting its flexibility as a product that can be installed almost anywhere in a two-storey house.

The home lift provides access from the ground floor to a two-storey living space which includes five bedrooms, three en-suite facilities and an openplanned kitchen and living area.

Stiltz Lifts Business Development Manager Lachlan Faulkner said: “We were delighted to see the lift feature on Building The Dream. The

58 www.thiis.co.uk

programme also showed that the lift is not just designed for people, it is also extremely useful for transporting items from one floor to the next, as was shown in the episode.

Read more about this story with links to the programme on the THIIS website – just enter ‘Stiltz on TV’ in the search facility.

The website for the company is at www.stiltz.co.uk

Terry Lifts has been awarded new certifications for Quality, Environmental and Health & Safety Management with ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007.

The certifications were awarded by Alcumus ISOQAR who are an UKAS (the United Kingdom Accreditation Service) approved, independent certification body.

Kelvin Goodacre, Commercial Director at Terry Lifts told us: “A large part of our business comes from bidding for projects and term tenders. Having these certifications in place has become a very common pre-requisite on tenders.”

Kelvin is pictured with the certificates.

The website for the company is at www. terrylifts.co.uk

Excel Yoga Foldable compact lightweight travelscooter Ideal for cruising the seas To organise a demonstration today please call our product specialist team at: 01977 681400

Van Os Medical UK Ltd. Excel House | Ashbrooke Park | Lincoln Way | Sherburn in Elmet | North Yorkshire | LS25 6PJ EXCEL® is a registered trademark of VAN OS MEDICAL B.V. Minifigures are trademarks of the LEGO Group. ©2016 The LEGO Group. We are not affiliated with the LEGO group, directly or indirectly.

new on the market Head-turning product launch from Electric Mobility The new Rascal VEO Sport from Electric Mobility has been launched with what the company describes as class leading all round suspension, easy and proven robust take apart mechanism, 22 Ah batteries, dual compound soft puncture proof tyres and modern sporty styling.

Based upon the well respected and highly successful Rascal Veo series, the latest addition introduces fully functioning and all-round suspension. The detailed white accent stitching on the luxury seat and padded delta tiller comes as standard on this model.

With modern styling and in the latest high tech, two-tone matt finishes, the Veo Sport is available in two distinctive colours, Aquamarine and Platinum Grey. Both colours are now in stock and also available through the Motability Scheme from July 2016.

The company says that it is a definite head turner for any showroom this summer!

Call your Electric Mobility Area Dealer Manager

to arrange your demonstration or for further information.

Call 0800 252 614, email sales@electricmobility.co.uk or visit the website at www. electricmobility.co.uk

New arm supports Assistive Innovations has a new mechanical arm support designed for people with diminished muscle function due. The iFLOAT can have the addition of an electrical module. The iEAT is a compact feeding device which nullifies uncontrolled movements using a damping mechanism.

The website is at www.assistiveinnovations.com

60 www.thiis.co.uk

20 YEARS OF HAND-BUILT QUALITY • • • •

UK manufacturer, established in 1996 Curve & Straight lifts to suit all staircases Innovative, adjustable ERGO chair Award-winning reconditioned scheme

• • • •

Space seat for narrow staircases Fastest lead times in the industry for a hand-built, custom-fit, curved rail Outstanding service and aftercare

www.movingandhandlingpeople.co.uk

www.platinumstairlifts.com

MHP16_Ad6_North.indd 1

Freephone 08000 355 591

Wednesday 21st & Thursday 22nd September 2016 @ Newcastle Racecourse High Gosforth Park Newcastle-upon-Tyne NE3 5HP The essential CPD-certified learning event for moving and handling people in healthcare includes sessions on single-handed care, bariatrics, dementia, paediatrics and the latest regulations y hands-on workshops with equipment y co-located with DNEX2016 y £325.00 standard rate, or £195.00 each for groups of three or more (excluding VAT) DLF is offering 3 free places to Moving & Handling People North.

Simply email your contact details to mhp@dlf.org.uk by 31st July Disabled Living Foundation

Tel 020 7432 8006 Email mhp@dlf.org.uk Web www.dlf.org.uk Reg Charity No 290069 6/22/2016 4:18:07 PM

www.thiis.co.uk 61

round up IoT Healthcare market valued at $410 billion in 2022 ​ recent report from Grand View Research has A predicted the global Internet of Things (IoT) in healthcare market, valued at $58.4 billion in 2014, is set to be worth $410 billion by 2022.

The internet of things refers to physical objects, such as medical devices, being embedded with electronics, software, sensors, and network connectivity that enables these objects to collect and exchange data.

Read more about this story with links to the programme on the THIIS website – just enter ‘IoT’ in the search facility.

TGA thriller as service trumps sales TGA Mobility has recently held its annual ‘Service vs. Sales’ 6-a-side football match, which resulted in a resounding and thoroughly deserved 3-1 win for the Service Department.

Every year these TGA departments compete against one another on a local Astro turf pitch to win the converted ‘TGA Tiller Trophy’, ending with a quiz at a local pub.

Exhibition Diary 21-22 September 2016 – Moving & Handling People North Newcastle Racecourse - www. movingandhandlingpeople.co.uk/north September 25-26 2016 – Trade Days – NEC – www.tradedays.co.uk September 28 - October 1 2016 – Rehacare – Dusseldorf – www. rehacare.com October 5-6 2016 – Independent Living Scotland – SECC - www. independentlivingscotland.org October 11-12 2016 – The Care & Dementia Show – NEC. www. careshow.co.uk

November 17 2016, EventCity, Manchester - Kidz to Adultz Up North -www.disabledliving.co.uk/Kidz/North November 23-24 2016 – The OT Show – NEC – www.otshow.co.uk December 7 2016 - (OTAC) Occupational Therapy Adaptations Conference - Hilton Hotel, Newcastle Gateshead, Newcastle Upon Tyne. www.otac.org.uk January 30-February 2 2017 - Arab Health, Dubai. www.arabhealthonline. com

November 1-3 2016 – Medtrade, Atlanta. www.medtrade.com

February 15 2017 OTAC (Occupational Therapy Adaptations Conference) - Osprey Hotel and Spa, Dublin, Ireland. www.otac.org.uk or call Sally on 02921 900402

November 14-17 2016 – Medica – Dusseldorf. www.medica.de

February 28 – March 1 2017 – Medtrade Spring - Las Vegas -

62 www.thiis.co.uk

www.medtrade.com March 28-30 2017 - Naidex National – NEC – www.naidex.co.uk April 26 2017 OTAC (Occupational Therapy Adaptations Conference) -St David’s Hotel and Spa, Cardiff. www. otac.org.uk or call Sally on 02921 900402 September 20 2017 OTAC (Occupational Therapy Adaptations Conference) - Hilton Hotel, Drake Way, Reading. www.otac.org.uk or call Sally on 02921 900402 December 13 2017 OTAC (Occupational Therapy Adaptations Conference) - Sheraton Grand Hotel, Edinburgh. www.otac.org.uk or call Sally on 02921 900402

The new Terry Lifts Lead Referral Scheme can earn you

a reward of up to £1,250 for each Lifestyle Lift referral you provide Terry Lifestyle Home Lift

A Lift to Future Proof a Home 3 Winner of the Independent Living Design Award 2015 – BHTA Awards

3 CE-marked and BS5900:2012 compliant where applicable

3 Certificated to the EU Machinery Directive for a lift travel above 3 metres (legal requirement)

3 Fire protection between the floors whether the lift is in the up or down position

3 ISO9001:2015 certificated UK manufacturer

Send us a sales lead today and earn up to £1,250 for a confirmed Lifestyle Home Lift order or 5% of the quoted price for other Terry Lifts products.

All you need to do is send us the contact details of the lead and we will do the rest for you.

0800 247 1811 today for more information

Call: w: www.terrylifts.co.uk

e: sales@terrylifts.co.uk

round up TGA products popular at Roadshow TGA reported having a rewarding 2016 Mobility Roadshow by showcasing popular new products. The company also unveiled a stateof-the-art powered ‘Whill’ wheelchair which may be launched later in the year.

Daniel Stone, TGA Managing Director told us: “The Whill was on show so that we could gain invaluable feedback from visitors in terms of its design with a view to possibly launching it later in the year. As ever, we always listen to the views of potential users before introducing a new product.”

The website for the company is at www. tgamobility.co.uk

The Occupational Therapy Show – The UK’s largest dedicated event for OT’s Join the UK’s leading event created for businesses who want to put themselves in front of this vital audience. Lead for lead no other event is more cost effective than The Occupational Therapy Show.

2015 BY NUMBERS 96%

76%

of delegates said they met suppliers or learnt about products that they had not had the time to learn about previously

of delegates said The Occupational Therapy Show was important or very important to their job and profession

79%

65%

of delegates said they had sole, joint or advisory influence on purchasing authority

of delegates have less than 2 hours or no time at all to see sales reps at their place of work

23rd and 24th Nov 2016 NEC Birmingham theotshow.com

 Over 4,500 OTs expected to attend this November  Unrivalled opportunity to educate a dedicated OT audience about your products and services  One Occupational Therapy Show - your business needs to be there!

90% of our day to day business is with OTs and this is the best show for reaching them. Every person here is a professional that we can deal with. This show is far better for us than others. The delegates are committed to getting information and it’s a good opportunity to talk to them about new products coming along.

We exhibited here last year and it was our best show of the year. We’ve done other shows but the audience is too diluted. Every conversation we have here is relevant. OTs are key influencers and the first step in specifying our products, so being able to talk to them face to face is important for us. We’ve had another brilliant show this year.

Ray Rochester, ASM, Clos-o-Mat

Chris Derrer, Online Marketing Lead, AKW

90

%

of delegates are likely to recommend The Occupational Therapy Show to colleagues

85% OV

ER

OF SPA CE BOO ALREA DY KED !

TO BOOK YOUR STAND CALL Panayiota on +44 (0)20 7348 4909 or Matthew on +44 (0)20 7348 5266 or email theotshow@closerstillmedia.com

HANDCRAFTED FURNITURE C O M P L E T E LY T A I L O R M A D E T O F I T Y O U R E X A C T R E Q U I R E M E N T S

Manufacturers of bespoke rise and recline chairs and handcrafted adjustable beds for the mobility and healthcare market

For furniture offering comfort, independence and a higher standard of care, contact;

Tel: 0115 913 3572

email: info@riseandrecline.co.uk www.riseandrecline.co.uk

NEW

jobs on offer Mobility/Wheelchair and Seating Specialist Allardyce Healthcare are one of Scotland’s premier supplier of wheelchairs and seating solutions for people with reduced mobility.

Based out of our Dundee Showroom, we have a vacancy for an experienced Mobility/Wheelchair and Seating Specialist who will sell products mainly into Tayside, Fife and central Scotland and throughout Scotland as required.

RBF Healthcare Ltd based in Essex is a brand trusted by healthcare professionals nationwide. For over 20 years we have been developing and marketing a range of client cantered products for sale direct to end users or via the NHS, social services, private hospital, care home and the distributor markets. As a company we pride ourselves on providing the best quality solutions with cutting edge innovation.

Main duties of the roll will include: Attending Showroom Assessments, Home Visits and joint visits with Healthcare Professionals to fully understand and assess customer disabilities and needs Specifying and quoting of appropriate equipment to best meet these needs Delivering and set up of supplied equipment as required Liaising with O/T and other Healthcare Specialists

As part of our expansion programme we are now seeking Distributors and Agents to represent our extensive range of Burnett Postural Support products and Assistive Technology Arm Supports.

If you’re the type of person who appreciates a challenge and doesn’t just want to be just a number in a large company, this position in our family run company may be the ideal career step for you.

Package based on experience, company van and mobile phone are provided. A clean driving licence is required.

Opportunities exist to represent this exciting range of products in areas across the Midlands, Northern England, Wales and Scotland.

To enquire in confidence please email: steves@allardycehealthcare.co.uk

Interested parties should contact Rachael Bacon at rachael.bacon@rbfhealthcare.co.uk or 01702 384457 or RBF Healthcare Ltd, 55 Vanguard Way, Shoeburyness, Essex, SS3 9QY.

Schuchmann is a second generation family owned business based in Hasbergen, Germany. For over 30 years the owners and their 100 strong team have committed themselves to developing excellent products that improve the quality of life for children and adults with special needs, making them the market leader in Germany.

Schuchmann is a financially strong business that continues to invest in new markets. As such, Schuchmann is now forming a UK based sales and distribution business. This business will be fully supported and funded by the parent company in Germany, but have the autonomy to react to the local market with its own senior management team making strategic decisions.

We are therefore interested to hear from people who have the skills and experience to join our team.

Regional Product Specialist Profile of the candidate

Experience in the market of paediatric seating, standing and walking equipment is essential. The candidate will need to demonstrate a proven track record of sales growth and new business development. Market knowledge and the ability to work strategically to develop a customer base to grow the business quickly and effectively are key requirements. A ‘can do’ attitude and being a team player to help create the right culture in the team is crucial to the success of this role. Candidates will need to demonstrate that they understand the sensitive nature of the work we do and show compassion and integrity in their approach.

Key responsibilities:

Qualifications

Area Management

f

f f f f f f

Develop and manage area sales plans with the Sales Manager.

Effectively report to the team in line with company guidelines, demonstrating good written and verbal communication skills.

Work with the customer service team to manage and effectively resolve any service issues.

Support team members with the development of the territory and assist them with the management of key accounts.

Support and input into the format of sales meetings.

Plan and support regional exhibitions and events.

Sales

Demonstrate products and carry out assessments.

Organise and attend regional sales demonstrations to create new customers. f Ensure all demonstration stock is in good condition and turned over on a regular basis. f Identify and contact new customers to introduce the business. f Carry out product training for both customers and staff. f f

Candidates will need to have a good standard of education.

Industry training and experience. f Good IT skills with the ability to use a CRM system. f Full driving licence. f

If this sounds like you, if you are the right candidate and if you would like to be part of our highly motivated team, please send your CV with your current remuneration package to:

Schuchmann GmbH & Co. KG

Lars Siebert (Managing Director) Dütestraße 3 · 49205 Hasbergen · Germany or email LSiebert@schuchmann-reha.de www.schuchmann-reha.com

www.schuchmann.co.uk

Making a cuppa just got a whole lot easier thanks to the new innovative Uccello PowerPour Kettle • Developed to help individuals who suffer with arthritis and any condition that weakens hand grip to maintain independence at home.

• The weighted base of the Kettle arcs on a rotating axis to deliver hot water safely and steadily, every time.

• The Uccello PowerPour Kettle’s removable vessel with safe grip handle allows for optional hand-held pour and water refill.

• The large, hinged lid with wide spout allows easy water-fill, good access for cleaning and steady pour amount.

Telephone: +44(0) 1422 314488 Email: info@drivemedical.co.uk Follow us on Twitter @drivemedicaluk Like us on facebook /DriveMedicalUK www.drivemedical.co.uk

jobs on offer

JOB VACANCY - Internal Mobility Engineer Junior

JOB VACANCY - Engineered Delivery Driver

CareCo UK Ltd have an exciting vacancy within our mobility engineering team based in Brentwood, Essex. We are seeking a junior internal engineer with a knowledge of electrical products.

Experience of Mobility scooters, rise recliners, power chairs and wheelchairs is a bonus but not essential as all training will be provided. You will report directly to the chief Internal Engineer and work closely with our existing sales team. Duties to include:

CareCo UK Ltd are a leading supplier of top quality products for the mobility and care market at the UK’s lowest prices. We are looking for an experienced engineer to deliver and install products at our customer homes. The ideal candidate must be self motivated, be polite and professional as well as having the ability to work independently. The range of products you will install and set up includes Mobility Scooters, Powerchairs, Rise Recliners and Bathlifts.

Duties include: • Delivery and installations and throughout East Anglian, London and surrounding areas • Attending call outs • Diagnosing and repairing all mobility products • Assisting the Internal Engineer when he is out of the office The ideal candidates should possess the following attributes: • 5 years experience within the mobility industry on installations and maintenance • Customer focused attitude • Strong organizational and administrative skills • Excellent time management skills • Excellent communication and social skills • Ability to work under pressure and handle more than one responsibility at the time • Preferably knowledge of Microsoft Office and Outlook • Full UK current driving license

• • • • • • •

Dealing with product faults, over the phone and in the workshop Arranging call outs & warranty claims Assembly of products for our engineered delivery team Internal support to the Customer service & sales team General customer service duties Dealing with warranty issues and returns with suppliers Customer query resolution

On the job training will be provided, however a basic technical understanding and ability is required. Knowledge of wiring systems and the ability to fault find are essential. The role encompasses dealing with our customer base, and therefore great customer service skills is a must. Some mechanical work and heavy lifting will be involved. This role has great prospects, with room for progression for the right person.

Hours Monday to Friday 8:30am till 5pm.

Salary is negotiable depending on experience.

Please send your cv with a covering letter to hr@careco.co.uk The deadline for submitting an application is 14th July 2016

Paediatric Product Specialist Based in Edinburgh with responsibility for Scotland Fast Aid Medical and Mobility are an industry leader in the supply of healthcare, mobility and medical products and equipment and celebrated 40 years in business in 2015.

We are recruiting a Paediatric Product Specialist to be based from our HQ in Loanhead, Edinburgh with responsibility for all of Scotland.

The position will be based at our head office in Brentwood, Essex. Salary is negotiable depending on experience.

Please send your cv with a covering letter to hr@careco.co.uk The deadline for submitting an application is 14th July 2016

Internal Sales Executive The successful candidate will build on our existing client base, conducting product sales. They will also have responsibility for customer visit calls.

Previous experience working with similar equipment either in sales or in a professional capacity would be desirable though not essential as comprehensive training will be provided to the successful candidate.

Main Duties and Responsibilities The successful candidate will join our sales team in promoting our range of paediatric products to healthcare professionals and end users in Scotland.

Job Summary The principle objective of the Paediatric Product Specialist is to promote our exciting new portfolio of paediatric rehabilitation and mobility products to healthcare professionals and end users and offer the highest level of customer service.

Salary £ 25k (negotiable) + performance bonus, pension, Company van, Laptop, IPhone.

You will be required to achieve sales targets and quickly build up your own customer base and expert product knowledge as well as maintaining and developing existing accounts.

Please forward your CV to Mark Anderson by email at mark. anderson@fastaidproducts.com

Full details and the job specification can be downloaded from our website at www. fastaidproducts.com

A self- motivated individual who is focused on meeting all sales targets. They will need to be able to adapt to changing business needs with enthusiasm and enjoy working in a growing environment.

Should have a background of working within the healthcare industry, whilst experience in pressure care with good product knowledge would be a plus.

Ability to maintain strong client relationships and work as part of a team.

Customer service skills. Excellent communication, presentation and negotiation skills.

Self-motivated. Attention to detail. Good organisational skills.

Fair technical understanding.

Needs to be flexible and adaptable. Remaining focused whilst learning quickly is essential to working within our small, dedicated team.

Based in West Yorkshire, we operate on a National/ International basis.

Salary £18000.00 to £21000.00 pa dependent on experience.

In the first instance, contact with full CV Elizabeth LloydMartin, Sales Manager by email to elizabeth@apollo-ht.co.uk

jobs on offer

At Select Medical we think differently...

We believe that we have a bigger role to play than simply manufacturing and selling pressure care mattresses. We’re here to make a real difference to the lives of the care provider, carer and the cared for. It’s what we call our C3 approach.

If you think you’re the right person to bring our C3 approach to life we want to hear from you.

Sales Manager Competitive package based on experience Permanent Blackburn, Lancashire

Business Development Manager Competitive package based on experience Permanent Midlands & North West

Select Medical are on the look-out for an experienced sales manager with a proven track record of success, ideally selling into the nursing home or NHS markets. Reporting to the Managing Director, you will be expected to manage and grow a small team whilst driving forward sales and business development, increasing growth and profitability. Working as part of the management team you will also be responsible for the day to day coordination and leadership of the team.

Your role will be to create a positive and pro-active sales environment where the team can flourish.

Select Medical are on the look-out for a keen, self-starter with a passion for developing leads, forging new relationships and selling our outstanding range of pressure care equipment.

Ideally you will have experience of working in the NHS, care home or health care sector, but equally we’re interested in hearing from you if you are ambitious, driven and a quick learner with transferable skills from another sector. Working across a range of channels, this field based job, requires someone with a proven track record in exceeding targets and negotiating to close business deals.

If you’re interested in finding out more contact our HR Manager, Carole Haworth, to request a full job description.

Call 01254 668899 or email info@selectmedical.co.uk

CONTACTS FOR BOOKINGS

Training Diary SEPTEMBER 2016 BHTA - Pressure Care Awareness - September 7th 2016 – Wellingborough - BHTA/H&AT member £292+VAT. Non Member £360+VAT Electric Mobility – Servicing / Maintenance & Fault finding for Rascal Mobility Products – September 7th 2016 - FOC including Lunch.

Medilink - Social Media skills training -Two-day Social Media course – September 13/14 2016 – Leeds. £995 for large companies and £495 for sector SMEs. Pride Mobility - Introduction to Pride Mobility Products Technical Trouble Shooting – September 21/22 - A deposit is required for each delegate that you wish to attend the Pride training. This will be returned to you once the specific training has been attended.

JCM - Specialist Seating – September 22nd 2016 - JCM Academy, Peterborough.

Global Training by Silvalea – September 22nd 2016 – Insitu Slings -Interactive Online Training - FOC.

OCTOBER 2016 Global Training by Silvalea – October 5th 2016 – Toileting slings and their safe use - Interactive Online Training - FOC.

70 www.thiis.co.uk

Global Training by Silvalea – October 6th 2016 – Understanding clip fixing slings - Interactive Online Training - FOC. JCM - Technical Training – October 6th 2016 - JCM Academy, Peterborough.

Medilink - Innovation strategy course - Two-day Innovation and Business strategy course – October 11-12 2016 – Leeds - £995 for large companies and £495 for sector SMEs. Global Training by Silvalea – October 12th 2016 – How to measure and complete the custom made form - - Interactive Online Training - FOC. Global Training by Silvalea – October 13th 2016 – Rehabilitation Aids - Interactive Online Training - FOC. BHTA - Healthcare and Assistive Technology - October 19-20 2016 – Wellingborough. BHTA/H&AT member £465+VAT, Non Member £590+VAT Pride Mobility - Introduction to Pride Mobility Products Technical Trouble Shooting – October 19/20 2016 - A deposit is required for each delegate that you wish to attend the Pride training. This will be returned to you once the specific training has been attended.

Global Training by Silvalea – October 26th 2016 – Amputee Slings - Interactive Online Training - FOC. Global Training by Silvalea – October 27th 2016 – Safe use of transfer aids - Interactive Online Training - FOC.

Invacare – Call Joan James on 01656 776283 or email jjames@invacare.com Global Training by Silvalea - +44 (0) 1626 331655 info@silvalea-globaltraining.com or visit www.trainingbysilvalea.com Quantum Rehab – Call Debbie on 01869 324600 or email sales@quantumrehab. co.uk Pride Mobility – Call Dave on 01869 324600 or email service@pride-mobility. co.uk R82 UK Ltd – Call 0121 561 2222, or email Martyn Davis on mda@r82.com Electric Mobility - Call Hayley Acton on 01460 258158 or email hayley.acton@ electricmobility.co.uk JCM – Contact Rachel Davis on training@ jcmfactory.co.uk MediLink – Contact Emma Lister, Medilink Skills Coordinator, on 0114 232 9277 or email e.lister@medilink.co.uk BHTA - Contact Philip Woodward on philip.woodward@bhta.com or call 0207 702 2141

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