20/20 Business English leer-werkboek A2 niveau 1-2

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20/20 Business English

20/20 Business English Leer-werkboek A2 sector Economie N1-2

Leer-werkboek A2 sector Economie N1-2

2773_20_20 leerwerkboek A1-A2_omslag.indd 1

Leer-werkboek A2 sector Economie N1-2

Business English

Joke Ligtvoet Hedwig Suurmeijer

31-01-12 14:23

Leer-werkboek A2 sector Economie N1-2

Business English

Boek 12004.indb 1

Joke Ligtvoet Hedwig Suurmeijer

31-01-12 14:51

Auteurs Joke Ligtvoet Hedwig Suurmeijer

ThiemeMeulenhoff ontwikkelt leermiddelen voor primair onderwijs, voortgezet onderwijs, beroepsonderwijs en volwasseneneducatie en hoger onderwijs.

Eindredacteur Paul Evans, Amsterdam

Meer informatie over ThiemeMeulenhoff en een overzicht van onze leermiddelen: www.thiememeulenhoff.nl of via onze klantenservice (088) 800 20 16.

Vormgeving EnOf Ontwerp + communicatie, Utrecht Beeldredactie en opmaak Studio Imago, Amersfoort Omslagfotografie xxx Fotografie binnenwerk xxx Illustraties Richard van der Pol Website bij deze uitgave www.2020english.nl

ISBN 978 90 06 81459 0 Eerste druk, eerste oplage, 2012 © ThiemeMeulenhoff, Amersfoort, 2012 Alle rechten voorbehouden. Niets uit deze uitgave mag worden verveelvoudigd, opgeslagen in een geautomatiseerd gegevensbestand, of openbaar gemaakt, in enige vorm of op enige wijze, hetzij elektronisch, mechanisch, door fotokopieën, opnamen, of enig andere manier, zonder voorafgaande schriftelijke toestemming van de uitgever.

Voor zover het maken van kopieën uit deze uitgave is toegestaan op grond van artikel 16 Auteurswet j° het Besluit van 23 augustus 1985, Stbl., dient men de daarvoor wettelijk verschuldigde vergoedingen te voldoen aan Stichting Publicatie- en Reproductierechten Organisatie (PRO), Postbus 3060, 2130 KB Hoofddorp (www.stichtingpro.nl). Voor het overnemen van gedeelte(n) uit deze uitgave in bloemlezingen, readers en andere compilatiewerken (artikel 16 Auteurswet) dient men zich tot de uitgever te wenden. Voor meer informatie over het gebruik van muziek, film en het maken van kopieën in het onderwijs zie www.auteursrechtenonderwijs.nl.

De uitgever heeft ernaar gestreefd de auteursrechten te regelen volgens de wettelijke bepalingen. Degenen die desondanks menen zekere rechten te kunnen doen gelden, kunnen zich alsnog tot de uitgever wenden.

Deze uitgave is voorzien van het FSC-keurmerk. Dit betekent dat de bosbouw voor het gebruikte papier op een verantwoorde wijze heeft plaatsgevonden.

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Voorwoord Dit is het leer-werkboek A2 sector Economie van de methode 20/20 Business English voor niveau 1-2. Als je dit boek hebt doorgewerkt, ben je in staat om in je beroepspraktijk in het Engels te communiceren op het niveau dat bij je functie past.

We behandelen onderwerpen uit de beroepspraktijk zoals zakelijke ontmoetingen, evenementen organiseren, op stage gaan, solliciteren, burgerschapszaken en een flink aantal andere beroepsgerelateerde onderwerpen.

Het is een leer-werkboek, dus je kunt alle oefeningen in het boek maken en uitschrijven. Veel oefeningen zul je alleen doen, maar er is ook groepswerk en soms werk je met zijn tweeën aan een opdracht. De docent is er om je te ondersteunen en dingen uit te leggen. Hij of zij heeft ook de uitwerkingen van de oefeningen.

Aan het eind van elke unit is er een afsluiting in de vorm van een Case. Daarin kun je ‘bewijzen’ dat je de stof begrepen hebt en dat je weer een stap verder bent gekomen.

Op de website van 20/20 vind je extra oefenmateriaal. Dat is geordend per unit. Ook zul je de website soms nodig hebben om materiaal uit de units te vinden. Bijvoorbeeld een leestekst, een fimpje of een invulformulier. En je vindt er de belangrijkste woorden van de units.

De methode 20/20 Business English is bedoeld om zelfstandig leren en werken makkelijker te maken. Als je de aanwijzingen in dit boek volgt en de opdrachten goed uitvoert, zul je merken dat je een flink stuk vaardiger bent geworden in het Engels en dat je in veel situaties problemen zelf kunt oplossen.

Joke Ligtvoet Hedwig Suurmeijer

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Gebruiksaanwijzing De hoofdstukken in dit boek heten units. In een unit oefen je de vaardigheden Speaking interaction, Speaking, Reading, Writing en Listening. Daarnaast is er aandacht voor taalregels bij Language support en belangrijke woorden in de Personal word file, die je op de website onder Words and phrases kunt bijhouden.

Aan het eind van elke unit vind je een samenvatting in de checklist en een afsluitende opdracht in de vorm van een Case.

Speaking interaction

In dit boek vind je veel oefeningen die je helpen een eenvoudig gesprek in het Engels te voeren over vertrouwde onderwerpen. Vaak vind je voorbeelden hiervan in de luisteroefeningen bij dit boek.

Speaking

In dit onderdeel vind je opdrachten waarin je presentaties over verschillende zakelijke onderwerpen moet voorbereiden en houden.

Reading

Deze rubriek bevat leesteksten over dagelijkse onderwerpen. Je leert eenvoudige teksten te lezen en te begrijpen. Bij deze teksten horen verschillende opdrachten.

Writing

Elke unit heeft een praktische schrijfopdracht die je herkent uit de dagelijkse praktijk.

Listening

Met de vele luisteroefeningen oefen je je luistervaardigheid, vergroot je je woordenschat en hoor je een groot aantal voorbeeldgesprekken, die je zelf kunt gebruiken.

Vocabulary

Hier kun je oefenen met woorden en uitdrukkingen die betrekking hebben op het thema van de unit.

Language support

Hier vind je regels en tips om correct Engels te spreken en te schrijven. Op www.2020english.nl vind je alle regels en tips in ĂŠĂŠn document overzichtelijk bij elkaar gezet onder de knop Documents.

Personal word file

Hiermee kun je zelf een lijst van woorden aanmaken uit de voorafgaande unit. Zo kun je die nog eens goed oefenen. Ga daarvoor naar de website en kijk onder Words and phrases.

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Checklist

Dit is een overzicht van wat je in de voorafgaande unit allemaal geleerd hebt.

Case

De Case is de afsluitende oefening van een unit waarin je kunt toepassen wat je geleerd hebt. De Case bestaat uit een aantal taken, die je samen met een ander tot een goed einde moet brengen.

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Betekenis iconen i

Speaking interaction

p Speaking r

Reading

w

Writing

l

Listening

g

Language support

g

Ga naar www.2020english.nl of de aangegeven website.

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Inhoudsopgave

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Unit 1

Meet & Greet

0

Case

Introduce yourself

0

Unit 2

My company

0

Case

How it works

0

Unit 3

Organising Events

0

Case

Open day

0

Unit 4

Training on the job

0

Case

Interview

0

Unit 5

Citizenship

0

Case

Discussion

0

Unit 6

In the office

0

Case

Sell, sell, sell

0

Unit 7

On the shop floor

0

Case

Setting up a department store

0

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Meet & Greet Unit 1

In this unit you will learn how to introduce yourself and others in business situations. Also, you will learn how to greet and welcome people that visit your company.

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Unit 1 Meet & Greet

r Reading Exercise 1 Read the text and answer the questions. True or false?

If you have a new job, you will meet your colleagues in the first week. Of course, you will have to introduce yourself, and you will want to know who they are. Someone in the company will show you around. He or she will help you to find out who’s who.

In your job you sometimes have to introduce people to each other. For instance, a visitor and a manager, or two customers who visit a trade fair.

When you welcome visitors or customers you greet them in a polite and friendly way. First impressions are important. In some cases you will shake hands, in other cases you don’t have to. A receptionist in a large company does not have to shake hands with all the visitors. Always follow the ‘rules’ of your company.

1 2 3 4 5

In a new job you meet all your colleagues on the first day.

Someone will help you to introduce yourself.

Sometimes you introduce two strangers to each other.

You only have to be friendly.

You always have to shake hands.

true n n n n n

false n n n n n

Remember! Use your dictionary for words you don’t know. You will find the keywords from this unit at the end of the unit. The keywords are always in bold print.

Note: find the word file on the website and add your own words.

l Listening Exercise 2 Listen to track 1 and repeat the following words. Look up the words you don’t know and write down their meaning (in Dutch).

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Unit 1 Meet & Greet

Job titles Receptionist Junior shop assistant Sales manager Administrative assistant Secretary Financial manager Junior planner Sales rep Floor manager

Departments Personnel Finance/Accounting Distribution Men’s wear Reception Sports & Leisure Sales IT Customer service

Did you know that most large department stores also have a head office? So you could have a job in the office or in one of the stores.

i Speaking interaction Exercise 3 Introduce yourself.

You have a new job and you are meeting your colleagues. Choose a job title and a department from exercise 2. Write them down here:

Walk around the classroom and introduce yourself.

Example ‘Hello, I’m Vince Bright.

I am a junior sales assistant and I work in the sports and leisure department.’

Or ‘Good morning, my name is Suzanne Summers.

I am an administrative assistant. I work in accounting.’

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Unit 1 Meet & Greet

Note: When someone introduces him/herself you say: Pleased to meet you, nice to meet you or how do you do?

g Language support Personal pronouns Meaning (examples) Singular

Plural

I

(yourself)

me

You

(the person you’re speaking to)

you

He

my father; my husband; my boyfriend; a salesman, etc.

him

She

my mother; her sister; his girlfriend; the waitress, etc.

her

It

the table; the dog; the baby; my pen, etc.

it

We

my mother and I; Vikash, Mohammed and I

us

You

you and your friends

you

They

the students in class 1B

them

Example My brother found my book. He gave it to me.

Where are my CDs? They are on the floor.

Exercise 4 Fill in the correct personal pronoun 1 2

I know your parents.

Where’s your book?

’s on the table. live in Nieuwegein. I saw

at the market yesterday.

3 4

5

please show some respect! were given a lot of My husband and I got married last year. money. presents, but most people gave is Monica.

What’s your name?

Matthijs and Mustafa, could

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Unit 1 Meet & Greet

l Listening Exercise 5 At the head office, Joyce and Patrick meet for the first time.

Listen to track 2 and choose the correct answer.

1

Joyce and Patrick are standing near the a photocopier b lifts c coffee machine

2

Patrick works in the a sales department b marketing department c IT department

3

He is a a junior b a senior c a manager

4

Peter Falks is a Patrick’s boss b Joyce’s boss c sales manager

5

Joyce will spend most working hours a inside the office b outside the office c working from home

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Unit 1 Meet & Greet

i Speaking interaction Exercise 6

Things to say. Important phrases to learn and remember: • • • • • • • • • • •

Hi, my name is …

Good afternoon, I am …

Pleased to meet you Nice to meet you How do you do?

Where do you work?

I work in the … department I am a … (job title) See you soon Have a nice day Goodbye, hope to meet you again

g Language support Simple Present When?

When something is a habit, a rule, a fact With words like: always, sometimes, never, ever, often, usually How? Work I You He She It We You They

work work works works works work work work

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Unit 1 Meet & Greet

Rules for he/she/it

Example

Mostly

verb + s

work-works, know-knows, see-sees

ending s-sound or sh-sound

verb + es

kiss-kisses, wish-wishes, watch-watches

ending o

verb + es

go-goes, do-does

ending vowel + y

verb + s

play-plays, say-says, buy-buys

ending consonant + y verb + y + ies

carry-carries, fly-flies, try-tries

Example: The train leaves at 7.45 a.m.

I always go to bed at 11.00 p.m.

She often eats pizzas when she’s on holiday.

Exercise 7 Do you know all the forms of ‘be’ and ‘have’? Fill in the table below: Be

Have

Be

I

It

You

We

He

You

She

They

Have

g Language support Exercise 8 Now, fill in the correct form of the verb: 1

Btissam

(work) as a saleswoman in a

­department store.

2

(do) their homework every day, but (do) it on Sundays.

Maarten only They

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Unit 1 Meet & Greet

3

On weekdays my friend and I always at the station at 8.00 a.m.

4

I can see you

(be) I. 5

Like most people, Andrea

(be) very happy. So

(meet)

(go) to the dentist

twice a year.

6

7

(cry) when (be) hungry. she (do) not want to do anything, she If she (say) she The neighbour’s baby usually

(have) a headache.

8

You

the company.

9

Ahmed can help you, he often

(have) to write a letter of complaint to

­business letters.

10 I

(know) that Tony usually

(write)

(watch) the BBC news.

Vocabulary Exercise 9

Jobs and departments Make pairs. Who works where? A number of answers may be possible.

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Unit 1 Meet & Greet

Jobs 1 Receptionist 2

Junior shop assistant

3

Sales manager

4

Administrative assistant

5

Secretary

6

Financial manager

7

Junior planner

8

Sales rep

9

Floor manager

Departments a Personnel (office) b

Finance/Accounting (office)

c

Distribution (office)

d

Men’s wear (store)

e

Reception desk (office)

f

Sports & Leisure (store)

g

Sales (office)

h

IT (office)

i

Customer service (store)

Bloop!

When people meet they sometimes want to change from formal to informal speech. In Dutch we say: “Zullen we ‘jij’ zeggen” or “Zullen we tutoyeren?” A very important German politician visited the United States in the nineties. Of course, he met the president of the US. The German politician wanted to be informal and said: “You can say you to me.” What do you think went wrong? Discuss with your teacher.

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Unit 1 Meet & Greet

r Reading Exercise 10

Getting around Read the text below.

Joyce is new to the company. She started work this morning. Peter Falks, her boss, is showing her around. He tells her where she can find the most important offices, the restaurant, the coffee machine, the copier, the toilets, etc. He also tells her about the safety regulations in case of a fire or other big problems. During the tour he introduces her to some of their colleagues.

Some of their colleagues are not in the office today. She will meet them later in the week. At the end of the tour he takes her to her desk. Peter: ”Right Joyce, this is your desk. You will need a login code and password for your computer. Just call 1245 and IT will help you. There’s the phone. Your two tasks for this morning are to get your computer running and to read the telephone instructions. Take your time. I’ll see you later. And, if you have any questions, please come and find me. Good luck today!”

Exercise 11 Read the text again and fill in the blanks. Use:

find safety regulations copier office tour desk password telephone restaurant IT

. of the company.

2 Peter Falks gives her a Joyce has to read the ­instructions.

3 To use the 4 For lunch Joyce and Peter will go to the . .

5 To use the computer Joyce needs a login code and a 6 When there is a fire you follow the .

7 is the department that helps with computer matters.

8 If Joyce has questions she has to go and ­Peter Falks. to duplicate or copy documents.

9 You use a 10 When you work in an office you sit at a .

1

Some of their colleagues are not in the

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Unit 1 Meet & Greet

l Listening Exercise 12

At the reception desk

Listen to track 3. Follow the dialogue and fill in the blanks.

2 Come through madam, turn 1

Good morning, how may I

you? after the

­barrier.

space on your right. with Mrs Ötzal.

4 Good morning, I have an the­ 5 One moment please Ms Hasan, I’ll 3

You will find a

­visitors list.

6 7 8

in the lobby. you something to drink?

Can I Thank you, that’s very .

Please take a

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Unit 1 Meet & Greet

g Language support More prepositions The prepositions ‘in’, ‘at’ and ‘on’ tell you where something is.

But there are more situations in which you can use these prepositions. Look at the examples.

Preposition Example In

Her parents are farmers, they live in the country.

It’s 10.30 now, and I want to see you again at 11.00, so I’ll see you in half an hour.

You’re just in time to speak to Mr. Johnson, because he was about to leave.

At

I finish work at the end of the day.

At first I didn’t know where they kept the documents, but now I do.

If you practise you could be good at English.

Let’s meet at 8 p.m.

The buying price was £ 34,-- and the selling price was £ 52, so we really sold at a profit.

On

I’m glad you’re on time today, otherwise I would have had to expel you from school.

In England people drive on the left (side of the road).

Classes start on Monday.

You can find many musicians on the streets of Utrecht.

There are many other prepositions. Look at the examples.

Preposition Example By

I often go to work by car.

The building was designed by Mr. Architecture.

By the end of the day we will have sold out of sunscreens.

To

He’ll go to his manager to ask for instructions.

Go to the right and you’ll find the restaurant straight in front of you.

My colleague is going to Italy on holiday.

Of

Those sandals are made of plastic.

Thank you for your letter of 10 March last.

You can be proud of your success.

I’m afraid the chairs you ordered are out of stock.

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Unit 1 Meet & Greet

From

Nowadays, people no longer work from nine till five.

Natasha is from Russia.

You have to file the documents from A to Z.

Next to

The Ibis hotel is next to the post office, you can’t miss it.

Between

You’re sitting in the middle, between Shilan and Rachida.

My promotion is still a secret; don’t tell anyone, it’s between you and me.

For

There’s a great demand for modern gadgets.

Mr. Bean works for ´Luggage & Travel Ltd.´.

Thank you for your letter of 10 March last.

I´ve worked in this business for 5 years now.

Don´t worry, I´ll wait for you.

In front of

The bus station is usually in front of the railway station in most cities.

Opposite / across

You’ll find the hamburger restaurant across the street / on the opposite side of the street, but you’ll need to cross the road first.

Of course there are even more prepositions. You can use your (digital) dictionary if you are looking for a specific one or you can ask your teacher.

Exercise 13 Fill in the correct preposition: 1

Susan, could you put these files

the box over

there, please?

2

3 4 5

6 7 8

time, 7.30 a.m. i.e.

Turkey.

He doesn’t understand English, he’s The President of the United States often travels plane.

Barbara, can you send this letter Toyota Cars, please?

Mrs. Bolton You need to register the reception desk, when you first arrive.

If you need to go to the toilet, go the left. your order Thank you It’s important that trainees arrive

28 August last.

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Unit 1 Meet & Greet

9 10

the second floor. an hour.

We will meet again

Take the lift

r Reading Exercise 14

The visitor’s form Place: The head office of a large company with 25 department stores. This company’s visitor’s form could look like this:

Headoffice Name visitor

Appointment with

Appointment Arrival time time

Signature

Departure Signature time

Arne Persson

Mark Lofton (Marketing)

08:15

08:45

10:00

Madeline Saunders Jennifer Debs & Don Flinn (Personnel)

08:30

08:00

11:30

Indra Singh

Kevin More (Sales)

09:45

09:44

10:30

Karima Hasan

Julie Ötzal (Purchasing)

10:30

10:15

11:15

Giulia Amanti

Henning Strauss 12:30 (Finance)

12:15

13:45

Dirk Janssen

Dolores Francis (General Manager)

15:00

14:50

17:30

Debbie Knowles

Steven Arkin (PR)

16:00

15:55

16:05

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Unit 1 Meet & Greet

Study the form and answer the following questions.

1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8

Which appointment was a lunch meeting?

Who was really late for his/her appointment?

Who was only just on time?

Whose appointment lasted for three hours?

One person arrived but his/her meeting partner was not in the office. Who are these two people?

Which person had a job interview?

Two people arrived 15 minutes early. Who? Who left after office hours?

Time, a.m. or p.m.?

When making appointments it is important to know the difference between a.m. and p.m.

All the hours between 00:00 (midnight) and 12:00 (noon) are called a.m.

All the hours between 12:00 and 00:00 are called p.m. Or, even easier: Before 12:00 = a.m.

After 12:00 = p.m.

When you use the 24-hour notation it is not really necessary to add a.m. or p.m.

You can see that 13:30 is in the afternoon (p.m.) and 10:00 is in the morning (a.m.)

In timetables, however, people do sometimes use them.

In normal speech people often do not use the 24-hour notation, but only the 12-hour notation.

They may say: ‘I’ll meet you at three p.m.’ Now you know that this is in the afternoon.

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w Writing Exercise 15 Fill in a.m. or p.m.

1 06:00 2 13:00 3 20:15 4 11:59 5 23:59

6 7 8 9

10

Eleven o’clock at night Four in the afternoon Ten fifteen in the morning Two o’clock in the morning Six o’clock in the morning

i Speaking interaction Exercise 16

Finding your way in the office or in the shop. Important words and phrases to learn and remember: • • • • • • • • • • • • • •

Excuse me, where can I find …

How do I get to …

Good afternoon, can you tell me the way to …

Hello/hi, do you know where I can find …

Just follow the signs saying ‘…’

Turn right/left at the …

It’s just behind the …

It’s on the first/second/third floor It’s on the ground floor It’s at the end of the aisle Can you show me?

Follow me, I’ll show you the way Take the lift to the second floor Is there an escalator in this building?

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Unit 1 Meet & Greet

i Speaking interaction Exercise 17 Read the following dialogue. Practise this dialogue with a partner.

A B A B A B

Excuse me (1) sir, (2) where can I find the (3) toys department?

It’s (4) on the second floor, just behind (5) sportswear and fitness.

Is there a lift (6) in the store?

Yes there is, follow this (7) aisle to the end. You will find the lift (8) on your left.

Thank you.

You’re welcome.

Now replace the words in bold type. Act out the dialogue. Choose from the following: (1)

(2)

(3)

(4)

Madam

where is

copier

Miss

how do I get to

ladies’ room

(5)

(7)

(8)

over there the coffee in the machine office

corridor

on your right

on the ground floor

counter

in front of

ladies’ wear

(6)

in the building

you

Confused?

For Americans and Canadians the first floor is the ground floor. For British and European speakers the first floor is not the ground floor, but one floor up. Maybe this will help:

Britain/Europe Top floor

America/Canada Top floor

Fifth floor

Sixth floor

Fourth floor

Fifth floor

Third floor Second floor First floor Ground floor

Fourth floor Third floor Second floor Ground floor/ first floor

Lift or elevator? In American English we say ‘elevator’; in British English we say ‘lift’.

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i Speaking interaction Exercise 18 Now work with your partner. Write down two dialogues and act them out. One in an office and one in a shop. Use the examples in exercises 16 and 17. Here are some suggestions: a. Y ou are looking for: the personnel department/coffee machine/shoe department/ office supplies/hair care products/finance department, etc. b. You can find it: on the top floor/in the canteen/around the corner/in the basement/ just behind you, etc.

Dialogue 1

Dialogue 2

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g Language support Exercise 19

Use of articles Do you know when to use ‘a’ and ‘an’ in English? Fill in the blanks:

before a consonant sound

before a vowel sound

company desk meeting university (j-sound) appointment i-pod e-mail hour (silent h)

Another article we use is ‘the’. Look at the following examples: The receptionist receives visitors and makes telephone calls.

‘Mrs. Tahiri, you can wait in the lobby, Mrs. Beans will be with you in a moment’.

But (no ‘the’): Before most/last/next

Most people drink coffee in the morning.

Last year I went to Cornwall on holiday.

Next week I have an appointment with Mr. Brown at 10 a.m.

Before means of transport (go by I go to school by train and by bus. bus/train/plane/boat) My colleague often travels by plane, because it saves him a lot of time.

Before meals

Breakfast is ready in the canteen at 7.30 a.m.

Lunch will be served from 12.30 p.m. till 13.00 p.m.

The note in the hotel said: “Dinner will be served from 18.30 p.m. to 19.30 p.m.”

But: The dinner we had yesterday was superb, we had 5 courses!

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Before seasons (summer/­ autumn/winter/spring)

In summer we usually go to Italy.

But: I still remember the winter of 2009 when we had a very cold, icy and white landscape for a very long time.

(Note: ‘the’ for a specific winter)

Before a profession that there is only one of

Who is president of the United States?

Or also possible Who is the president of the United States?

Before nouns with a general meaning

Because of the crisis, prices have gone up again.

There are a few more situations in which you don’t use ‘the’ (e.g. in expressions) but the examples mentioned above are the ones you may often come across.

Exercise 20 Fill in: a/an/the/...

1

I will meet you after

lunch.

2

3

Because of the risks the banks have taken,

4

With

assistant should always be helpful.

help of

business is going badly.

good dictionary you will find all

difficult words you don’t know.

5 6 7 8 9 10

11

bus, sir? No, I came by taxi. salesman at ‘Jack& Jones’.

My brother is next month my manager is going to Washington. hour.

We will see you in

best thing about the flight was ­dinner they served.

unique ­opportunity for Now that you are in your training period it is building. you to show visitors around form at reception desk so that we know who’s Please, fill in

Did you come by

staying.

12 She is

Chairman of

Board and wants to hear what everyone

has to say about our new business plan.

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13

last week I left the documents in

14 When you are in a big city, you would be better off taking 15 Don’t worry, you will find a coffee machine in

manager’s office.

underground.

office.

r Reading

Exercise 21

Introducing people to each other Read the text and look up the words you don’t know.

Add them to your personal word file under Words and phrases.

Benjamin is the Personnel Manager at FoodStoreInc., a chain of large supermarkets in Europe. Today he is welcoming ten new colleagues to the company. It is their first day.

They are a bit nervous. First of all Benjamin introduces himself: “Good morning everyone.

My name is Benjamin Young. I met most of you during your job interview. Today is your first day at FoodStoreInc. I would like to welcome you to our company.” Then he tells them all kinds of things about the company.

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After that he walks around the room and introduces people to each other. This is how: Benjamin Hello Peter, nice to see you again. Please, let me introduce you to Jessy. She’s our new cashier. She will be working at one of the checkout counters.

Peter Hi Jessy, pleased to meet you.

Benjamin Kevin, this is Angelo. Angelo will be working in the non-food section.

Kevin Hi Angelo, how do you do? I’m sure we will work together soon.

Angelo Good to meet you, Kevin.

Benjamin Hi Georgina, let me introduce you to Fatima. She’s standing over there.

Fatima, this is Georgina. She is your new assistant.

Fatima Hello Georgina, I’m a floor manager. I’m in the bread and pastry section.

Welcome to FoodStoreInc. Georgina Thank you Fatima. I can hardly wait; it’s all very exciting.

Benjamin Mr Panagoulis, allow me to introduce Mariken DeWaele. She’s from Belgium.

Mariken, this is Leftis Panagoulis, he’s our general manager.

Mariken Pleased to meet you, sir.

Panagoulis Pleased to meet you too, Mariken. I hope that you enjoy working with us.

i Speaking interaction Exercise 22 1 2

Act out the four dialogues from exercise 20 with two partners. Change roles.

Read the dialogues from exercise 20 again. Underline the words/phrases used to ­introduce people. The first one is Please, let me introduce you to Jessy.

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g Language support Regular and irregular verbs Regular verbs

Irregular verbs

Regular verbs are verbs that do not change Irregular verbs are verbs that do change if if things happened in the past. things happened in the past. In this unit You just add –ed or –d. you must study and remember these: I work – I worked – I have worked We paint – we painted – we have painted You live – you lived – you have lived It happens – it happened – it has happened Note: 1) In British English we add an extra –l or –r in: Travelled – cancelled – occurred – ­preferred 2) words ending in –y change to –ie: Cried – tried – denied 3) words ending in vowel+y have –ed added: Stayed – conveyed

Meet – met – met Know – knew – known Shake – shook – shaken Be – was/were – been Show – showed – shown Do – did – done See – saw – seen Stand – stood – stood Say – said – said Go – went – gone

Exercise 23 Circle the correct form. Look carefully: is it the past or the present?

1

Yesterday we work/worked in the meeting room all day.

2

When your guest arrived you shook/shaked his hand.

3

My boss cancelled/canceled the meeting because he was/were ill.

4

Last month we goed/went to a trade fair in Brighton.

5

I don’t know what happens/happened at that party last night.

6

My colleague cried/cryed because she lost her job.

7

He sayd/said that my work is very interesting.

8

Last year I meet/met him at a conference in Vienna.

9

You live/lived in the country when you were young?

10 He showed/shown me where I could find the copier and the coffee machine.

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Vocabulary Exercise 24 Find the words.

R

L

E

M

D

R

K

I

M M

A

A

L

D

P

L

E

C

U

W

E

S

I

E

T

S

P

E

C

A

K

N

C

H

G

A

S

E

D

R

E

P

Q

O

S

H

N

G

E

L

A

T

A

E

V

A

O

G

P

S

A

O

V

E

P

I

E

M

E

R

O

I

W

I

W

P

S

S

I

N

T

O

L

T

L

C

N

R

E

O

I

R

O

G

S

T

I

M

L

M

P

T

E

R

R

O

E

Z

U

S

I

E

O

J

O

N

M

G

I

D

I

P

P

U

R

N

T

P

N

S

C

E

A

W

V

L

A

C

D

T

X

A

O

O

I

G

N

N

A

U

Y

N

A

P

M

O

C

Y

R

L

S

T

A

V

I

A

S

S

I

S

T

A

N

T

S

I

T

M

X

Q

W

E

L

C

O

M

E

Y

R

U

O

T

P

O

R

C

O

F

F

E

E

M

A

C

H

I

N

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F

B

T

N

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B

E

C

U

D

O

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H

M

APPOINTMENT ASSISTANT COFFEE MACHINE COLLEAGUE COMPANY COPIER CUSTOMERS DEPARTMENT INTRODUCE MANAGER MEETING PASSWORD PERSONNEL PLEASED POLITE RECEPTIONIST SALES TOUR VISITORS WELCOME

g Language support Plurals (more than one thing or person) Singular

Plural

General singular + s

computer meeting

computers meetings

Singular + es (ending s-sound or sh-sound)

match box

matches boxes

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Singular

Plural

Singular + es (ending o)

potato tomato hero

potatoes tomatoes heroes

But:

piano photo

pianos photos

Singular y -> ies (ending consonant + y -> ies)

secretary

secretaries

But:

x-ray toy

x-rays toys

Singular ending f (e) -> ves

half thief wife knife life shelf leaf loaf -self

halves thieves wives knives lives shelves leaves loaves -selves

But: other words ending f + s Ending –ff + s

roof cliff

roofs cliffs

Change of sound

man woman child foot tooth

men women children feet teeth

No change

aircraft Chinese means Swiss works series

aircraft Chinese means Swiss works series

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Exercise 25 Fill in the correct plural.

1 2

3

4

(secretary) work at your company?

The (diary) of all our (appointment). (manager) are usually full of Our department’s personnel consists of eight (woman). (man) and seven It’s not very businesslike to bring your How many

(child) to work.

5

The Sales Manager does business with many (country).

6

How many cardboard

ship to Ireland?

7

You need to hand in two

(box) do we have to

(photo) for your ID

when you join this company.

8 9

(shelf) for my bookcase.

The trade company doesn’t have the I ordered twelve

(means) to expand.

(visitor) to the conference came from (branch). different

10 The

l Listening Exercise 26

On the phone Listen to track 4. It is a conversation between Roddy and Myra. You can read along if you like.

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(phone rings) Myra Good afternoon, this is Myra Evans, financial department.

Roddy Hello Myra, this is Roddy Alvarez. I’m new to the company. I am a junior marketing assistant and I am in room 278.

Myra Hi Roddy, nice to speak to you. How can I help you?

Roddy I understand I have to fill in some forms because I’m a new employee.

Myra That’s correct, I will send you the forms that our department has for you. But that is not all.

Roddy Oh, what do you mean?

Myra You will also need to call the personnel department; they have different forms to fill in.

Roddy I see. Who do I call in personnel?

Myra Dial 2025. That’s Joel Biggelow. He’s the assistant personnel manager. He knows what to send you.

Roddy Thank you Myra, hope to meet you soon.

Myra: I’ll probably see you at lunchtime. Bye for now.

Roddy Bye.

l Listening Exercise 27 Listen to track 4 again and answer the following questions with true/false.

1 2 3 4 5 6 7

Myra works in the financial department.

Roddy is a junior sales assistant.

He is in room 287.

Roddy has to fill in some papers because he is leaving the company.

Myra says he must also call the personnel department.

She tells Roddy who to call.

They will meet later at the coffee machine.

true n n n n n n n

false n n n n n n n

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r Reading Exercise 28 Read the e-mail and answer the questions below.

Joel.Biggelow@personnel.co.uk 20 June 2012 Roddy Alvarez rodriquez.alvarez@marketing.co.uk forms to fill in form_personal_details.pdf; declaration.docx

Dear Roddy, Welcome to the company. I’d heard that you’d started work this morning. Following our conversation on the phone I am sending you two documents. Please fill in the PDF-form as soon as possible (today?). You can return it to me by mail. You have to fill in the declaration form at the end of each month. We will pay your train or bus fare. Make sure you attach the train/bus tickets and receipts.

I hope that you enjoy working here. If you have any questions you can always call me on 2025.

Kind regards, Joel Biggelow Assistant personnel manager Room 120 Joel.Biggelow@personnel.co.uk Extension 2025

Choose the best answer 1

Roddy and Joel a saw each other earlier that day b never spoke before c spoke on the phone

2

Roddy has to a fill in one document now b fill in both documents right now c fill in both documents at the end of the month

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3

The company will pay Roddy’s a petrol because he drove by car b public transport fare c telephone costs

4

Joel’s room is (look at exercise 26 for Roddy’s room) a one floor down b one floor up c on the same floor

w Writing Exercise 29

(if necessary use a dictionary!)

You are on holiday in your favourite country/city.

Write a postcard to your colleagues in the Sales Department.

Address: Jack&Jones, 16 Baker Street, London, 5WR U6V, UK 37

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Tell your colleagues: • where you are • what you are enjoying about your stay (3 things or more) • when you will see them • end your postcard with one or two kind words

w Writing Exercise 30 Return an e-mail to Joel Biggelow.

In your e-mail you: • say what you think of your new job • say that you will return 1 (completed) document • ask two questions.

rodriquez.alvarez@marketing.co.uk Joel.Biggelow@personnel.co.uk form_personal_details.pdf; declaration.docx

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Did you know that • • •

•

•

First impressions are very important.

English speakers are very polite and use ‘please’ a lot.

English speakers use their first and family names to introduce themselves.

They do not call themselves Mr or Mrs when they introduce themselves like the Dutch.

Italians and Germans are proud of their professional titles.

Dr Benedetti and Prof Strauss want to be called by their titles.

‘Meet & Greet’ is mostly used for celebs (celebrities). Did you ever go to a Meet & Greet?

Personal word file Here you can find the keywords from this unit. You have also made your own word file on the website. Complete the list of meanings below. The first five have been done for you. colleagues

people you work with

introduce

tell someone who you are

company

business or shop where people work

customers

people who buy from you

visitors

people who visit the company

polite friendly receptionist trade fair department job title formal informal appointment office department store

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Checklist Tick the things you can do ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

I can introduce myself to a colleague.

I can ask what someone’s job is.

I can introduce people to each other.

I can greet a visitor.

I can ask the way to …

I can show/explain the way to …

I can read and use a visitor’s form.

I can understand most words about meeting and greeting.

I can write a short informal text to colleagues, family or friends.

Case | Introduce yourself This case rounds up unit 1. Follow the instructions step by step.

1

ecide where you work: in an office or in a shop. Choose a job title for yourself and a D department where you work. Write them down here:

2

Write down three sentences to introduce yourself. Look at exercises 3 and 6 for help.

3

Choose 3 people in your class you want to meet. Write down their names.

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4

alk around the room and find the first of these three people. Introduce yourself and W ask him/her who she is and what she does. Do the same for the other two people.

Write down their names, job titles and departments below.

Who

5

6

Job title

Department

hoose two of these people and introduce them to each other. Use two different ways C of doing this.

Look at exercise 22.

What did you say to introduce them?

rite a short post (= message) for your friends on W Facebook or Hyves. Tell them about your colleagues.

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