The World Of Hospitality - Issue 11 2015

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Issue 11 2015 ÂŁ4.99

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The Team

ediTor Simone Couture SaleS direCTor Jamie Bullock


SaleS maNaGer emily Powell

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SaleS exeCuTive Gina Stefano SaleS exeCuTive robert douglas

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PuBliShiNG direCTor martin holmes ProJeCT/FeaTure maNaGer Sam Farlen STudio direCTor Josh holmes aCCouNTS deParTmeNT rachel Jackson

PuBliSherS B2B Digital Media Ltd. St Augustines Business Centre, 125 Canterbury Road Westgate On Sea, Kent, CT8 8NL Tel: 020 7193 6579

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Every eort is made to ensure the accuracy and reliability of material published in The World Of Hospitality however, the publishers accept no responsibility for the claims or opinions made by advertisers, manufactures or contributors. No part of this publication may be reproduced or transmitted in any form or by any means, mechanical, electronic (including photocopying) or stored in any information retrieval system without the prior consent of the publisher.


The World of hospitality Issue 11 2015

Industry News Buxton to Help Brick House Tavern + Tap Identify Ideal Restaurant Locations in New and Existing Markets Brick House Tavern + Tap, a growing next generation tavern-style restaurant, has signed on to use Buxton’s SCOUT platform to identify the best market opportunities for growth in the United States. Buxton’s custom analytic solutions, including a real estate model and a U.S. Potential Analysis, will help Brick House quantify growth potential and select the best sites for new location expansion. “Brick House is a strong concept poised for tremendous growth,” said Ed McGraw, Brick House chief development officer. “The SCOUT platform will help us optimize locations within our existing markets as well as identify new markets where we can expand the Brick House Tavern + Tap brand.” “Buxton looks forward to supporting Brick House’s expansion into new markets,” said Matthew Tate, account executive with Buxton. “We are pleased to play a role in the brand’s growth and expansion success.” As a Buxton client, Brick House will receive a customized real estate model and a U.S. Potential Analysis delivered through Buxton’s web-based SCOUT platform. Utilizing SCOUT, Brick House will be able to analyze potential sites and create unlimited market expansion scenarios all at the push of a button. Brick House joins a growing list of organizations using SCOUT as a pre-screening tool for real estate location and market planning decisions. About Brick House Tavern + Tap Part of the Ignite Restaurant Group (NASDAQ: IRG) portfolio of restaurants, Brick House Tavern + Tap features a unique menu of handcrafted, all-American classics. Brick House Tavern + Tap also offers an array of specialty cocktails, and more than 80 beers and beer cocktails personalized with each guest experience and made to order. At more than 20 U.S. locations, the elevated, unmatched atmosphere is complete with 30+ HD flat-screen TVs, soft leather recliners that are perfect for game watching, outdoor dining by cozy firepits, and all within a high-energy atmosphere. For more information, go to About Buxton Buxton is the industry leader in customer analytics. We help businesses understand who their customers are, where their customers are located, and how to grow the value of each customer. More than 3,000 clients in the retail, restaurant, healthcare, private equity, and public sectors have relied on our insights to guide their growth strategies. Clients include Cotton Patch Cafe, McAlister’s Deli and BJ’s Restaurants. For more information, visit

JW Marriott San Antonio Hill Country Resort & Spa Unveils Summer Activities To Keep Kids And Adults Fully Entertained The lakes are full, the wildflowers are spectacular, and the countdown to another season has begun. There is a buzz in the air as JW Marriott San Antonio Hill Country Resort & Spa counts down the days until summer arrives. Renowned for its extensive list of creative guest experiences, the San Antonio resort has a few new activities planned for 2015 to continuously deliver fun-filled adventures for the entire family. Returning this summer season will be the resort’s Kids’ Night Out, a special evening presented by the Range Riders Club and formulated for guests

ages 4 to 12. Offered nightly from 6 to 10 p.m., different themed celebrations are planned that include crafts, games and movies so kids can have fun while parents enjoy some alone time. The night includes dinner for the children, interactive play activities and a keepsake. Parents are free to spend the evening dining in one of the San Antonio resort’s restaurants, relaxing in the whirlpool or adult pool looking out over unobstructed Hill Country vistas or indulging in a spa treatment at Lantana Spa. Cost is $65 per child nightly. The resort also has crafted a special package to help vacationers kick off the summer fun when they stay two or more nights. The $100 Resort Credit Package includes rooms from $369 to $459 per night plus a $100 nightly resort credit to use toward a spa treatment, dining and more. The offer is valid through Dec. 31, 2015

China’s Capital Welcomes The First NUO Hotel Featuring “Modern Ming” Design And Contemporary Art “Made in China” Luxury Brand NUO has announced the opening of its first flagship, NUO Hotel Beijing, offering highly sensory guest experiences to luxury traveller. NUO stands for new and represents the golden promise that our brand is committed to. On September 20, 2012, NUO, the first Chinese international luxury brand, stepped from the mainland onto the world stage when it announced its global expansion strategy at the Temple of Heaven in Beijing. In pioneering Chinese luxury hospitality as one of the country’s first homegrown five-star hotel brands, NUO Hotels interprets its “golden promise” by drawing inspiration from the country’s 5,000 years of history and cultural heritage and its commitment to serving as a custodian of traditional Chinese culture. Developed in conjunction with Kempinski Hotels and entirely owned by Beijing Tourism Group (BTG), NUO aims to disseminate the novel lifestyle and attitudes of modern China while honoring its cultural heritage and supporting contemporary art and culture. A fleet of luxury “Red Flag” which is used to transport top Chinese leaders and foreign dignitaries visiting China, supplied by NUO Travel as the hotel’s exclusive limousine service, are deployed to meet NUO Hotel Beijing’s guests’ transport needs. NUO Hotels and NUO Travel strive to meet the unfulfilled needs of guests who are seeking world-class luxury travel that nevertheless pays an authentic homage to China’s rich culture, history and tradition. For room reservations at NUO Hotel Beijing, please contact (+86 10) 5926 8888, facsimile (+86 10) 5926 8889, email:, visit

The World of hospitality Issue 11 2015

High 5 Games and The Intertain Group Limited Launch First Slots in Spain on Botemania Premium slot content from New York-based High 5 Games is now available for online real money play in Spain on The launch on was achieved within hours of the first legal online slot licenses in Spain being granted on Tuesday and Botemania was the first to access the Spanish market legally. A selection of High 5 Games most popular titles including Golden Knight, Valkyrie Queen, Gypsy, Shadow of the Panther, and Michelangelo were included in the launch. These premium slot games were provided for play in Euros and in Spanish and served from H5G’s RGS in Gibraltar and certified for the Spanish market by DGOJ.

Nostalgia™ Doubles the Taps and Doubles the Brews to Double the Fun


hoice is the luxury that sets the Nostalgia™ Double Tap Stainless Steel Kegorator unit apart from the plethora of other single tap Kegorator units Nostalgia offers. With twice the taps and double the brews, the Nostalgia™ Double Tap Stainless Steel Kegorator keeps the beer flowing and the good times rolling. Great for wherever thirsty people congregate, this unit is a unique element for backyard barbecues, garage hangouts, recreation rooms, or simply relaxing at home. An attractive, sleek stainless steel door and black cabinet embellish the exterior of the Kegorator, while the top of the unit is highlighted by two chrome-plated taps. Beneath the unit are rolling casters that give the unit excellent mobility. Once the unit has been wheeled into place, the front casters lock to keep the unit conveniently in place.


Compatible with all domestic brand kegs, easily choose from one or two draught drinks on tap with the included American Sankey “D” tap systems. The double regulator easily monitors the output of the CO2 volume and PSI, while the adjustable thermostat controls for minimum, normal, and maximum temperature settings. All allow the individual to fine-tune the beer to their preference. When the pressure and temperature is set to the preferred levels, pour a cold glass by simply grabbing the easy-pull, spring-loaded tap. The Nostalgia™ Double Tap Stainless Steel Kegorator is currently available online at Sam’s Club with a suggested retail price of $499.00. For more information, please contact:

Four Become Millionaires at Wind Creek Wind Creek Hospitality (WCH) has made four lucky people into millionaires in less than two months at locations in Atmore and Wetumpka. The players came to play from as close as Springville, Alabama and as far as just west of Atlanta. The first jackpot in the series occurred in late April at Wind Creek Casino & Hotel Atmore (WCA) when Hazel B. of Pensacola, Florida played a max bet of $3.00 on the Million Degrees electronic bingo game. She hit a jackpot worth $1.2 million. A few weeks later, Cindy D. of Springville, Alabama walked away with $1,000,000 in the Million Dollar Score Giveaway. Here is what WCA Property Manager Tim Ramer had to say about the two wins at his property: “Wow, two players winning a total of over 2 million in just 60 days. Now you know why we say Wind Creek Atmore is the place to “find your winning moment.” The grand total for the four wins is $4.3 million dollars. The winners now have the chance to fulfill life-long dreams with the money won at WCH. Some plan on purchasing new homes while others get the opportunity to move closer to family. Or quit a job and travel the world. If the properties’ AAA Four Diamond rated hotels, world class spa services and fine dining were not enough , the recent million dollar wins are even more reason to ome and “get ready to get lucky” at WCH.

Keywest Tech Refreshes SignWave Digital Signage Door Display Keywest Technology, Inc. announced today that it had refreshed SignWave™ with more options and features for 2015, including a bigger wall-mount LCD. The SignWave refresh also includes all-new designer frames that minimize the labor required for installation. The frames offer a multitude of color options, making it easy to match a building’s décor. It also received various software updates including an upgrade to Android™ 4.2 OS, ensuring its ability to run stably in a 24/7 environment. Most significantly, the touchenabled LCD screen has increased from 10 to 13.3 inches, the largest display available in its class. SignWave, known for its dependable workaday duty as a digital door sign for meeting rooms and conference centers, pioneered the setit-and-forget-it philosophy by integrating with

popular event and property management software programs. According to Koytt Nichols, Director of R&D, the goals for the SignWave refresh were “to substantially decrease installation time, improve security and increase display attractiveness and visibility.” To this end, SignWave now ships with a touchscreen that is 33% larger than the previous model. “Nobody wants to stop and stare at meeting room signage,” says Nichols. “At best, you get a quick glance as attendees shuffle in and out of meeting rooms. The larger screen size gives viewers extra confidence in finding the right meeting place without missing a step.” Finally, the SignWave refresh includes a fresh coat of paint, too. The designer frames now come standard with a choice of seven industrial coatings that not only look sophisticated but are extremely durable for a public-use environment. “However,” noted Nichols, “we can custom paint or wrap any graphic on these frames to match a building’s unique ambiance.”

The refreshed SignWave started shipping in the spring of 2015, and all noted options are available immediately. Further details are available at


The World of hospitality Issue 11 2015

Bar Louie Opening New Location in Allen, TX with $2 Martinis Bar Louie announced today the opening of their newest location in Allen, TX. When Bar Louie opens its doors on June 4th, it will be the 6th Dallas/Fort Worth location for the Addison, TX-based brand. Bar Louie Allen is conveniently located at the intersection of Hwy 75 and Stacy Road in The Village at Allen. To celebrate their grand opening, Bar Louie will be hosting a 4-day blowout bash June 11th-14th. Every guest will receive their first Appetizer or Flatbread FREE just for stopping by at any point during the 4-day span. In addition, the signature martinis that made Bar Louie famous will be featured for $2 from 11 a.m. until 2 a.m. “We’re going big with our opening celebration,” says Bar Louie GM, David James. “Our guests are going to be amazed with the quality of our scratch kitchen food and handcrafted drinks.” Founded in downtown Chicago in 1990, Bar Louie is a bar and eatery

with a casual, social atmosphere. Known for their handcrafted signature martinis, they also feature an exceptional selection of appetizers, flatbreads, salads, burgers and sandwiches. While beer and wine lovers will be impressed with the extensive selection of imports, 20 beers on tap and 20 wines by the glass, cocktail drinkers will revel in the 34 signature martinis, mojitos and margaritas made from premium liquors, fresh fruit and hand squeezed juices. Bar Louie Allen is located at 190 East Stacy Road, Allen TX. Bar Louie will be open daily for lunch, dinner and late night dining from 11 a.m. to 2 a.m. Monday through Sunday with the entire menu available until last call. For more information about Bar Louie Allen contact (832)996-4050 or visit For other Bar Louie locations or information on franchising opportunities visit

Contract Furniture Company’s Website Gets Complete Makeover


ontract Furniture Company, a provider of high quality commercial furniture for restaurants, hotels, resorts, bars, and other commercial businesses, announced today that its website has undergone a complete facelift to appeal to commercial clients who are mobile. The new website is optimized for mobile devices and aims at providing a unique end-user experience to its client base with an all-new intuitive search feature, robust highlighted home page resources, an easier navigation style, a quick view of products, and larger product photos. “We are in an era where more and more people are accessing the Internet through their smartphones and tablets while they are on the go” said Rourke Trivell, President and Founder of Contract Furniture Co. “And with Google recently updating their SEO algorithms to accommodate websites that are mobile optimized, we wanted to ensure that we are in a position to provide a fluid, convenient shopping experience for our existing clients as well as make it easy for our new clients to discover us through search engines. Online purchases were in the billions last year, and over 60% of online sales came from people through their mobile devices.” As Contract Furniture keeps up with the frequent changes in technology, the organization has not compromised customer service with the development and launch of their new and improved website. “We believe in quality customer service, it has definitely been the backbone of our success. Clients can still call us personally, email us, or even engage in live chat with one of our knowledgeable account executives from the convenience of their mobile devices, as well as follow up with purchase orders or inquire about products on our website” quotes Mr. Trivell. Headquartered in beautiful Palos Verdes Estates, CA, Contract Furniture Company is one of the nation’s leading commercial furniture suppliers for the foodservice and hospitality industries. The company currently has sales offices and showrooms in California, New York, and Hawaii, with more locations planned for the near future., the International Online News Source for Seafood Industry Professionals, Top 25 North American Seafood Suppliers List

S, the international online news source for seafood industry professionals, released its annual Top 25 North American seafood suppliers list, a “who’s who” of the continent’s top seafood suppliers. The list, which doubles as an industry pulse check and now in its 15th year, is the result of a poll by James Wright, senior editor of This year, SeafoodSource. com ranked 25 companies based on 2014 sales, a total of USD13 billion-plus in sales. The list is considered an informative tool for seafood professionals desiring to know the major industry players in North America. Ranked companies include vertically integrated suppliers, wholesalers and distributors across the United States and Canada. While some are publicly traded companies, the majority are family owned or privately held, and their participation is voluntary. According to Wright, all of the companies got to where they are by delivering high-quality products to their foodservice and retail customers. “Everyone enjoys a good list, this one just happens to effectively take the temperature of the seafood industry,” said Wright. “As the list changes from year-to-year, you start to see what drives trends in consumer demand and ultimately what leads to financial stability.” A sample of companies who made the list this year include: National Fish & Seafood; Harbor Seafood; Eastern Fish Company; Cooke Aquaculture; and High Liner Foods. The list also reveals each company’s ranking and sales in millions of U.S. dollars. To see the full list of the Top 25 North American seafood suppliers including a gallery and descriptions of the companies ranked, visit

NEXCOM’s Latest 4K OPS Media Player Increases Engagement at Airports, Enterprises, and Schools


EXCOM’s latest OPS (open pluggable specification) media player, the NDiS M335 increases deeper engagement for viewers at airports, enterprises, and schools. Powered by Intel® Celeron® Processor N3150, the NDiS M335 delivers informative and eye-catching 4K video while its remote manageability simplifies deployment, maintenance, and upgrade errands. Airports, schools, and enterprises can better inform targeted audiences with greater reach of context. The NDiS M335 is based on 14nm Intel® Celeron® Processor N3150 and Intel® HD Graphics. It delivers enhanced interactive experience with smoother running of 4K media files and whiteboard software. Featuring triple HDMI outputs, the all-in-one OPS media player supports 4K displays. The NDiS M335 can be deployed in airports as terminal digital displays to entertain passengers or enable a faster flow of traffic with clear wayfinding information. For schools and enterprises, the NDiS M335 can be used to draw avid communications and encourage participation beyond borders.

The World of hospitality Issue 11 2015

Industry leaders gather for launch of Hospitality Experts, the new advice and support business Leading lights from all areas of the hospitality industry gathered for the launch of new advice and support business network, Hospitality Experts. A collection of familiar faces from the world of hospitality including hotel group Chief Executives, marketing and strategic experts and consultants with decades of experience across the industry met at the event hosted at the fantastic Stoke Park in Buckinghamshire. The event marked the beginning of Hospitality Experts, a new venture being led by the owners of the hotel marketing agency, Journey, which will see a consortium of professionals sharing their advice and decades of experience with others in the industry. Their aim is to help hoteliers, managers and their teams to benefit from the expert’s advice in a bid to give back and support the industry they themselves have enjoyed working in.

your expertise. “I will watch with great interest and when I am called upon and asked for any advice I will be only too pleased to help.” Harry Murray’s thoughts echoed the feeling of his fellow experts and there was a feeling of excitement at the event. Mark Fagan, a former general manager of Stoke Park who now runs Mark Fagan Consultancy providing expert advice to hotels, spas, golf and country clubs, sporting venues, and restaurants, was one of the experts who recapped his own long and impressive history in the industry before looking forward to what he could bring to the consortium of experts. He said: “Hospitality Experts is a really exciting concept and an exciting opportunity for us to engage with one another. “Working in hotels and the field of hospitality provides us with many life tools and opportunities, we have got so many different skill sets amongst us. Of these, I think the most important thing is the team. It is the team who deliver things. As hospitality experts we are a team and for me that’s very important.” The event was branded a huge success, not only in part to the team at Stoke Park, Britain’s leading Country Club, Spa and Hotel, which is led by Chief Executive Chester King.

The exclusive panel of select experts, which are part of the group through interest alone and have not been paid to contribute, are headed up by key ambassadors, including Harry Murray MBE, Chairman of Lucknam Park, Peter Hancock FIH MI, CEO of Pride of Britain Hotels, Danny Pecorelli, MD of Exclusive Hotels and Venues and Robin Sheppard, Chairman of The Bespoke Hotel Group. Harry Murray MBE spoke at the launch and congratulated two of the men behind Hospitality Experts, Simon Bullingham and Julian Vaughan, on the initiative. He said he was delighted to be an Ambassador to support the Hospitality Experts during what was a challenging and changing time in the industry. “I am very lucky to have chosen the best industry in the world to work in, I have managed hotels across 5 decades and still have the same passion for hospitality” he said. “I am sure you will all agree the hospitality industry in this country has never been more challenging or more exciting than it is today. We are very fortunate that hospitality and tourism is growing throughout the world. I think the UK is in a prime position to take full advantage of this growth & this initiative will help develop the most important asset of the hospitality business our people. “I look around this room and I see the experts that have come on board and really it is the cream of the industry. There are going to be some very lucky people out there who will be able to use and share

He also spoke about his “diverse and fantastic working life” before adding: “I am excited to be involved in Hospitality Experts and I think the good thing is we all have very different niches. It’s all about working for the client and developing them.” One of the men behind Hospitality Experts, Julian Vaughan, from Journey and the Creative Network, said he was pleased to see the experts already sharing their experience and looked forward to being able to help more people. “We decided to create this brand as a platform for industry professionals to share their own stories and ideas,” said Julian. “There are people from all areas of hospitality, from front of house to marketing, but they are all well respected true experts in their own fields. “We all have so much of offer as individuals, but as a group we can bring so much more to the table. Everyone who is part of Hospitality Experts is passionate about hospitality and our aim is to take the industry in the right direction.”


Hospitality Jobs Role: Head of Technology Location: London Salary: £50000 - £60000 per annum Company to Contact: THE GREAT & THE GOOD Role: Receptionist for Upmarket Hotel Group Location: London (Greater) Salary: £10-£12 PER HOUR Company to Contact: PATHFINDERS MEDIA RECRUITMENT Role: Digital Marketing ManagerCreative Events Company Location: Hertfordshire Salary: Between £30,000-£40,000 DOE plus bonus and share options Company to Contact: PORTMAN SCOTT Role: Bar manager - New opening Location: London Salary: £25k - 28k per year + tronc Company to Contact: CORECRUITMENT Role: General Manager for New Restaurant Location: London Salary: £45k per year + bonus Company to Contact: CORECRUITMENT Role: Assistant Manager for Restaurant Location: Derby Salary: £18k - 22k per year + bonus Company to Contact: CORECRUITMENT Role: Deputy Manager For Late Night Cocktail Bar Group Location: Brighton Salary: £21k - 23k per year Company to Contact: CORECRUITMENT

Chefs Club by Food & Wine

Rockwell Group Located in the landmark Puck Building in lower Manhattan, Chefs Club by Food & Wine is a restaurant that will offer culinary events showcasing the magazine’s Best New Chefs platform as well as the work of an international roster of star chefs.

Rockwell Group’s design concept is based on the notion that Chefs Club will break down the boundaries between the chef and guests. The existing turn of the century space has been envisioned to serve as a backdrop for a series of changing art installations that will capture “the mind of the chef.”

entry A floor-to-ceiling wall composed of Rondelle glass in subtle, desaturated colors, such as bottle green and sepia, is arranged in a dark lead frame defines the entry, located on Mulberry Street.

The 4,000 SF first floor dining space is organized into four areas: a bar/lounge, a main dining room, an open studio kitchen, and a chef’s studio/private dining room. Simple and organic materials in neutral hues, such as walnut, raw concrete, leather and blackened steel, complement the existing interior architecture. Several vitrine cases with blackened steel frames and glass panels are located throughout the space. Murray Moss is curating the cases in collaboration with Rockwell Group.

Bar/lounge To the left of the entry is the bar and lounge area, which seats 25 total. The dramatic 30’ long bar is comprised of a mixed wood and concrete bar top with metal detailing, and a concrete bar die. One end of the bar features a crudo station. A communal table, which extends from the opposite end, has a concrete top and dark stained walnut base. The 7-seat lounge features custom chairs with leather seats embossed with words and messages and blackened steel legs with brass and two elegant kidney shaped sofas.

> main dining area Rockwell Group selected a darker material palette and a mix of stained walnut dining tables in different shapes and heights for the 68-seat main dining area. The dining chairs are black metal with seal grey colored stretched leather seats and backs with brass accents. Three round banquettes, upholstered in deep bluegreen velvet and cotton with a metal base, line one of the walls. A tall exposed wine storage wall with a drink stand helps define the main dining area. The tableware blurs the line between fine and casual dining. Rockwell Group worked with local ceramic artist Jono Pandolfi to design plates that combine an unglazed underside and unique handmade profiles with a classic white earth ware and glaze. The plates, combined with simple silverware, glassware and napkins, will sit atop brown butcher paper. Additionally, Rockwell Group designed the uniforms for the front-of-house employees, as well as menus and graphics. Servers will wear a denim grey chambray button down shirt, dark rinse jeans and leather boots. The bar’s mixologist will wear a custom leather apron.

open Kitchen Chefs Club offers a new perspective on the open kitchen dining experience. Guests have the option of sitting at a round chef’s table adjacent to a four-seat counter height table, a second four-seat counter near the prep area, or a counterheight rectangular table near the pastry area. Tables will have a mixture of marble and walnut tops, similar to the counter tops that reference the counter tops of the kitchen. A dramatic 5’ x 5’ hood with an organic shape and molten-like reflective surface will hang above the kitchen. A vitrine will be suspended over the studio kitchen, containing around 1,300 lbs pound of salt that hangs over the chef’s table. Chef’s Studio/Private dining room The 15-seat private dining room adjacent to the main dining area has a lighter material palette, including white washed millwork, white washed ash tables and a white drop ceiling, that creates a comfortable residential feel. The room transforms into a chef’s studio for photo shoots and events with guest chefs. A dark wood wall pivots 180 degrees to reveal a chalk board on one side where the guest chef can write notes, and a vitrine on the other side where the chef can display his or her inspirations, similar to a cabinet of curiosities. Opening the wall also turns the room into a 24-seat extension of the main dining room.

01274 390038

Planning profit into bars for over twenty five years

Restaurant Porte 12


Porte 12 designers, award wining studio RARE architecture, conceived a precise and textured design interpretation of the sleek and exacting cuisine of chef Vincent Crepel's new restaurant. Housed in a former sewing and lingerie workshop in Paris’s new culinary district, Porte 12 is a contemporary ode to craftsmanship and the refinement of manual labor through both the design and its young chef’s cuisine. Top ten of the best restaurants in the world, the chef/artist André Chiang of Restaurant ANDRE in Singapore, is the helping force behind the “bistronomique” adventure of his longtime protégé. Singular in both the cuisine and the ambience, Porte 12 has notably been voted “best table” in France in the 2015 edition of Le Fooding guide released yesterday on November 13th.


The World of hospitality Issue 11 2015

Designers of the Michelin starred Viajante restaurant and 5* Town Hall Hotel in London, RARE devised a crafted design playing with the former lingerie workshop heritage of the site. Natural materials and rich tones merge with existing patina whilst Ligne Roset's furniture pieces dialogue with the evocative copper braces and the signature installation – a cloud of lights. At the heart of the building with no visible façade, a faceted copper feature enigmatically marks the door, the Porte 12. Entering through the mirrored lobby, halos of the cloud of lights guide into the main room itself flooded with coppery light reflections and views toward the open kitchen. Upstairs the mezzanine offers a pre- dining area in a dark and warm ambiance. Like the kitchen of excellence, the design exists through subtle effects, the clarity of lines and the juxtaposition of rich materials.

rare RARE architecture operates from offices in London and Paris with projects ranging from the object to the urban. The office was co-founded by Michel da Costa Gonçalves and Nathalie Rozencwajg, both teachers at the prestigious AA school of London. The practice exercises an ethos of mixing their commissions with research and education to produce tailored work using new materials, innovative typologies and advanced modes of design and production. Research agendas broach multiple scale interventions within dense urban conditions, investigating the evolution of existing content through contemporary demands, projected future evolutions and technological advances. RARE is currently working on hospitality and commercial projects throughout Europe including UK, France, Belgium and the Arctic circle, as well as in South-East Asia. RARE architecture has been awarded a RIBA Award, and was the recipient of the RICS London Project of the Year


as well as the RICS Conservation 2011 Award for The Town Hall Hotel project in London. Highly commended, RARE has been distinguished amongst the best 21 emerging architectural practices worldwide as part of the WAN 21 for 21 Award.

the Middle East including among others the Onassis Opera House in Athens. In addition to her practice she has been Unit Master at the Architectural Association since 2004 and co-ordinates the AA visiting school in Singapore. Commended emerging woman architect of the year, Nathalie has a wide-ranging international experience and particular knowledge of sustainable and integrated design.

Prospective work has been greeted by the Custerson Award, short-listing for the FEIDAD Award and several award nominations such as the Wallpaper* Design Award, FX Award and European Hotel award. The office’s work has been exhibited at the Royal Academy of Arts in London in 2010 and successively in 2011 for an Orthodox Church scheme in Paris.

michel da Costa Gonçalves

Nathalie rozencwajg

Michel da Costa Gonçalves is a cofounding director of RARE and studied both in Spain and at France’s ENSAPL. He then went on to graduate from the Emergent Technologies & Design program at the Architectural Association in London. He has worked for Architecture Studio and Shigeru Ban on projects in Asia, Europe and the Middle East including the recently completed Pompidou Metz in France. Michel has taught in France and currently at the Architectural Association in London.

A co-founding director of RARE, Nathalie graduated from the Architectural Association in London and has worked with Erick van Egeraat and Architecture Studio on projects in Europe, Asia and

Michel has particular experience of high profile buildings including specific engineering constraints and an interest in digital modelling and production tools.

We carry an experimental approach through teaching, in particular at the Architectural Association, in London since 2004, the ENSAPL in France and Design Centre in Singapore.


+44(0)20 7630 5086

The World of hospitality Issue 11 2015

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The World of hospitality Issue 11 2015


Chop Bloc & Bloc Bar

Chelmsford, Essex

DesignLSM,, were approached by restauranteurs Steve and Dave Pattern to create an appealing brand and interiors for a new high-end steak and burger restaurant and bar based in Chelmsford – Chop Bloc and Bloc Bar. The brief was to produce a brand and environment that evoked the Pattern brothers’ passion about quality dry-aged steak whilst at the same time appeal to a discerning client base seeking a premium dining experience. DesignLSM’s branding team drew upon the cuts and chopping marks of the beef to create a core logo, incorporating a bold type face and cow motif. The identity was applied across all customer touch points, including exterior signage, environmental graphics, print, advertising and online applications including a website. The branding team also created unique identity and applications including bespoke signage, menus, stationery and website for Bloc Bar. The project involved DesignLSM acting as brand guardians and taking the lead to provide creative direction to the PR company, copywriters and uniform designers. DesignLSM’s interior designers worked closely with the in-house branding team to extend the concept though to the interiors. The restaurant is based in an 18th Century Grade II listed former brewer’s building. Our designs, therefore, had to be sensitive to

Photos courtesy of Chris Orange

their surroundings, ensuring that we retained the character and incorporated some of the traditional materials of the building, whilst creating a modern environment that sits harmoniously with the highend produce. The main entrance is designed to be a welcoming space in which the diners can obtain a flavour of the concept and produce on offer, enhanced by the walk-in meat room which exhibits the hung meat and steak as a feature display. Adjacent to the reception area is a dining space, featuring banquette and loose seating with exposed brick walls and elegant glass globe pendent lights. An exposed steel staircase and glass lift lead the patrons upstairs to the main dining room, where the stairs and lift continue to make a dramatic statement. The atrium walls turn to frosted glass and the balustrade of industrial mesh are silhouetted against the glazing. The dining area comprises of exposed walls and ceiling beams and back to back banquette tables that are separated by internally illuminated mesh screens which create an intimate and welcoming ambience. Booth seats provide additional seating, the lights hung over these tables are suspended from abattoir hooks further evoking the industrial feel and referencing the quality of the dry-aged hung steak on offer. The second floor houses the Bloc Bar. Patrons are welcomed to the bar by a feature floor mounted sign comprising of 7 boxes each containing an illuminated letter spelling out Bloc Bar. The bar is constructed with a metal frontage and a concrete top, lit by brass faceted pendants hung along its length. The back bar bottle step is made from back lit salt blocks and diamond shaped black tiles and riveted aluminium panels cover the back wall. Deep seated brown leather wrap around swivel stools sit up to the bar providing patrons with a luxurious seating option. High sit up tables and large semicircular brown leather booths complete the bar area. Decoratively dotted around the restaurant and the bar are wall mounted light boxes, containing bold black slogans such as ‘True love is rare – Like good steak’; the slogans originate from DesignLSM’s branding team. Complimenting this is a multilayered collection of light boxes that depict a cow displaying the various butcher cuts. The light boxes are a contemporary take on wall art enticing the patrons to immerse themselves in the playful environment.

Chop Bloc & Bloc Bar



The World of hospitality Issue 11 2015

“DesignLSM’s involvement spanned from conception through to opening night. Throughout the project the brief evolved and complications, with the construction work on a listed building, were overcome by maintaining clear communication channels and working closely with the client to ensure the brand and interiors perfectly realised their vision.” Sally Williams, Senior Designer – DesignLSM

Chop Bloc & Bloc Bar


Photos courtesy of Chris Orange


LEDMenu Collection Ambient lighting, no problem, make your menu stand out. Its food for thought.

01743 465531 @midwestdisplays

Photos courtesy of StĂŠphane Groleau

The World of hospitality Issue 11 2015


À La Folie Design of a pastry shop, storefront

The design of the new address of the patisserie À La Folie aims to defy all typecasts of the conventional pastry shop by giving full prominence to the superior presentation and quality of its unique products. The execution of the design begins with the storefront. The shop’s 650 sq.ft. ground floor location on the colorful street of MontRoyal impelled the creation of a space that is distinguished by its neutrality, acting as a monochromatic backdrop to the vibrancy of both the street and the pastries within. The neutral gray interior elevates the wonderful shapes, textures, and hues of the products on display. This voluntary restraint isolates the senses, and the focus becomes only the pastries themselves; the customer almost begins to taste with their eyes! All pastries are made in-house, with the production floor set in the rear of the space. It is separated from the shop area by a mid-height wall that

encourages the sounds and smells of the kitchen to tease the senses of the patrons beyond. A theme of assemblyline production is demonstrated by a band of hemlock slats that extend above the dividing wall and span the full depth of shop space, recalling the aesthetic of the wooden pallet or the conveyor belt. The refrigerated display units sit below the wood cladding, while thin and delicate LED suspension defines this exhibit area with its focused and dramatic illumination. The black steel display units were custom designed and fabricated to stand independently; the compressors for each unit are positioned in the basement below, allowing the displays to stand on dainty steel legs, in continuity with the adjacent storage and cash counter units. The cash counter itself is accentuated by the chaotic lighting of the AIM pendant lamp (by Ronan and Erwan Bouroullec).








The house of authentic ethnic savouries The World of hospitality Issue 11 2015

A family run business with many years experience in food manufacturing. We specialise in hand crafted ethnic savouries, using authentic recipes and best quality ingredients, giving you a range of products with expetional taste and texture.

• A broad range with a variety of uses - start, snacks, buffet item or as part of a meal • All products are vegetarian and suitable for all faiths. • We can deliver to any bar or restaurant in the UK

Farsan Limited, 7 Ash Street, Leicester LE5 0DA Tel: 0116 253 0201 •

You can also check out our online shop at


The World of hospitality Issue 11 2015

The Bizerba vSC280 manual slicer just got better!

It is now a weighing and slicing machine after being redeveloped with an added checkweigher, allowing operators to slice to the nearest gram in one action. When using traditional slicers, it is difficult to slice the exact amount required ‘by eye’ without it being over or under weight, with its integrated checkweighing capability, the VSC280 all-purpose slicer can help by showing operators exactly how much has been cut and how much more is needed to produce the required weight. The VSC280 is specially engineered for ease of use. The carriage is angled at 10° so that slices slide off easily, reducing interruptions to the workflow. The controls are ergonomically designed, making it intuitive to operate with minimal training. The carriage and blade cover are connected to quickrelease systems, making it easy to set up and clean. Many of the components are removable and can be placed in a dishwasher for a thorough clean at the end of each day. The machine housing is constructed from one piece so that it has no joints and is therefore easy to keep clean and hygienic. The VSC280 utilises Bizerba ‘Emotion’ technology, a smart drive concept which automatically adapts to apply the correct amount of power required for different products. Cheese, bread, meats etc. require different amounts of pressure depending on consistency and the VSC280 responds to this using smart technology, optimising the balance between performance and energy. Bizerba ‘Emotion’ appliances generate lower surface warming, so the sliced goods stay fresher for longer.

Recognised as one of London’s top afternoon tea destinations, Conrad London St. James has been taking the city by storm. With Executive Pastry Chef Zoe Wager at the helm, the team have redesigned the afternoon tea menu for 2015. This is set to be the most inspirational year yet with four seasonal and several limited edition afternoon teas, showcasing the changing flavours of the seasons and reflecting these in a delightful array of charming delicacies. All afternoon teas will be complimented with free flowing G.h.mumm Champagne. The hotel will feature alice in Wonderland to celebrate the 150th Anniversary of the beloved book, St. James’s Glorious Garden, highlighting the best of spring to coincide with Chelsea Flower Show, Summer in the City served with iced or hot tea and the autumn Bramble afternoon tea showcases the wonderful tones of the season. The hotel is delighted to be partnering with G.h.mumm Champagne. With its distinguished heritage dating back to 1827 and status as an official supplier of champagne to Her Majesty Queen Elizabeth II, the champagne was the perfect choice to compliment the afternoon teas, considering the hotel is5 minutes from Buckingham Palace.

Conrad London St. James

Expands Afternoon Tea Concept

alice in Wonderland, 16th February – may 11th 2015 Fall down the rabbit hole into an incredible world of mystery and fun with the Alice in Wonderland afternoon tea. A quirky display laid across a mirror, features delightful and innovative touches such as earl grey panna cotta with edible ‘eat me’ gingerbread tags whilst mini lemon toadstools and ‘painting the roses red’ cakes offer a playful touch. Dine like the Queen of Hearts with her famous jam tarts complete with playing card tops.

St. James’s Glorious Garden, may 11th – July 11th 2015 In celebration of spring, the St. James’s Glorious Garden afternoon tea will be in full bloom. Chocolate bees and glitter icing butterflies swirl amongst a myriad of summer delights such as rhubarb spelt cakes and lavender shortbread sandwiches. Blossoming raspberry and orange macaroons are suspended above a wheatgrass layer, whilst delightful terracotta pots hold carrot cake complete with candied carrot. Savoury crudité featuring mini vegetables and cherry tomatoes with a green pesto mayonnaise are set in an edible soil.

Summer in the City, July 12th- august 30th 2015 Make the most of summer in the city and enjoy jelly ‘cocktails’, mojito macaroons and chocolate mousse mini ice cream cones. Passion fruit and coconut bounty cake sparks daydreams of a tropical islands and thirst quenching iced tea will also be available in addition to hot tea. Even the scones are infused with summer flavours of coconut and pineapple. Classic savoury favourites will also be included such as a ‘mini pint of prawns’ and a selection of mini rolls and sandwiches.


The World of hospitality Issue 11 2015

autumn Bramble afternoon Tea, august 31st to November 23rd 2015 As the nights draw in, darker tones and earthy hues take over with the Autumn Bramble afternoon tea. Chocolate pine nuts and pebbles set the scene and rich autumnal fruits are incorporated into delicious sweet treats including apple & blackberry tart and blackcurrant & liquorice macaroons. The pumpkin cheesecake offers a hint of spice which stimulates the senses and a tonka bean white chocolate mousse cake is a comforting and warm experience.

The Alice in Wonderland, St. James’s Glorious Garden, Summer in the City and Autumn Bramble afternoon teas are available at £49 per person with free flowing G.H. Mumm Cordon Rouge Champagne or £35 per person without champagne. Zoe Wager – London’s Top Executive Pastry Chef The driving force behind the culinary delights which make their way from the hotel’s kitchen is Zoe Wager. As Executive Pastry Chef she ensures that every afternoon tea the hotel creates is full of fun and passion, offering an incredible taste sensation to every guest. Zoe commented “After undertaking the massive challenge of designing more than 34,000 desserts for the London Olympics 2012, I am not afraid to try something new and I have expanded my creative focus to create a stunning and memorable gourmet and visual experience at Conrad London St. James.“ For bookings and further details please visit or call 0203 3018080. For more information about Conrad hotels & resorts, please visit www. or

The World of hospitality Issue 11 2015




Bathroom In And On Wall TV`s

Bespoke Mirror TVs From Videotree More than a decade ago, Videotree launched the world’s first full HD, waterproof LED television and embarked on an incredible journey of innovation and technological mastery. The benchmarked standards we’ve set along the way continue to inspire those who strive to emulate our presence in this dynamic and very fast-paced industry.

Product Features • • • • • • • • • •

Standard & bespoke products made to suit your lifestyle IP66 waterproof rating Broadcast quality controller board Industrial 1080p & 4K UHD displays DVBT2, IPTV & global signal compatibility Designed and manufactured in England cial & residential use


Tel: 01932 267797


Casino De Ibiza • Casino de ibiza features a stunning interior design inspired by the island itself, created by internationally renowned designer, Patricia urquiola, • hearT ibiza, the creative partnership between the adrià brothers and Cirque du Soleil, has devised an exclusive new menu of food and cocktails and experiences


The World of hospitality Issue 11 2015

CASINO DE IBIZA has unveiled a new multi-sensory nightlife experience in which interior design and gastronomy share top billing with premium gaming. In the process it recaptures the luxury and exclusivity of the Mediterranean’s most exclusive casinos, with a distinct Ibizan accent.

The CASINO DE IBIZA shares a location with the Ibiza Gran Hotel complex on Ibiza’s golden mile. Both are the settings for spectacular artworks by artists such as Takashi Murakami, whose installations will continue to evolve over the course of the season, supplying the finishing touch to the experience.

The aesthetic of the new venue is far from conventional, drawing upon the island itself as a source of inspiration. Designer Patricia Urquiola said: “The idea was to create a casino for Ibiza, blending the tradition of the place with the energy of the island. The result is an atmosphere in which the recurring architectural motifs, materials, fabrics and patterns evoke the Ibizan emprendadas, the gold necklaces that the countrywomen wear on their wedding days as a token of their wealth. The project also evokes the Mediterranean landscape by using wooden trellises that intercept sightlines and allow light to pass through”.

The gaming experience at CaSiNo de iBiZa

This refined setting plays host to both gastronomy and art, for which CASINO DE IBIZA has partnered with HEART Ibiza, the new creative experience from the Adrià brothers and Cirque du Soleil, which opens its doors this summer. The menu devised by HEART Ibiza for CASINO DE IBIZA comprises fresh and original dishes, inspired by all the flavours and colours in the world and transformed into mouth-watering delicacies including cured Galician beef tenderloin, grilled gyozas with ponzu sauce and roasted apple ice cream. An exquisite list of 20 cocktails, also created by HEART Ibiza, is distinguished by a hint of spices such as vanilla and curry, featuring ice cubes fashioned with playing-card symbols. Specialties include the ‘Red Lips’, cocoa infused vodka, raspberries, ground black pepper and lime and the ‘Woman’s Wagon’, a non-alcoholic cocktail featuring black tea, thyme infusion and curry syrup.

CASINO DE IBIZA is divided into five distinct areas, each offering its own interpretation of the gaming experience; this is in addition to the restoration zone and the three bars servicing the entire establishment. SloT maChiNe area: More than 100 varieties of the latest generation of games and slot machines, including automated versions of the classic casino games: Roulette, Black Jack and Ultimate Texas Hold'em. maiN CaSiNo: The classic casino games, in a congenial and vibrant atmosphere: Roulette, Black Jack and Casino Poker. PoKer room: Cash Poker tables in a calmer setting, in accordance with the requirements of the game. viP SloT maChiNe area: Located within the main Casino, this is devoted to slot machine players who want to place more substantial wagers in a relatively relaxed atmosphere. It also offers i-Table Roulette, with a real roulette wheel and croupier. hiGh roller room: Higher limits and a completely exclusive ambience. Private tables can also be arranged.

“We are very happy with the results and also very proud to say that we are the first restaurant in the country to use a holographic receptionist to welcome customers and create that WOW factor. We have received a tremendous amount of positive feedback from customers and in terms of functionality, the hologram achieves our objectives. This combination of intrigue and information is proving to be a winning formula and has helped to spread the word about COSMO in Nottingham.”

James Brion, Creative Director for the COSMO Restaurant Group

The KTP Virtual Assistant is a breakthrough in the digital communication and signage market. Lightweight material for the base, new projection technology and components will make the Virtual Assistant competitively priced to acquire and cost effective to operate compared to existing virtual mannequins. The WOW factor is guaraneed for any business seeking to increase sales or brand awareness. The Virtual Assistant acts as a powerful and engaging sales, promotional and information tool. The hologram can be anybody - actor, celebrity, sports star, security guard, member of staff, or even can be filmed as a cartoon character if required. The Virtual Assistant enables organisations to communicate consistent messages at multiple locations using pre -prepared information about the location - or specific processes and instructions for customer guidance, promotion, safety and security.

T: 0845 0536967 E:


The World of hospitality Issue 11 2015

Innovations are proud to announce the completion of a recent refurbishment at Holiday Inn Express Leicester. Located next to the Leicester City Football Ground, the hotel’s lobby and reception area have been refreshed, coinciding with the recent success of the football teams’ promotion into the Premier League.

The concept has successfully created an interactive space with multifunctional zones. Designed specifically to encompass the varied guests’ needs, whether attending a meeting, travelling alone, with kids or with colleagues, there is an area to suite everyone.

The works involved transforming the lobby; combining the reception, breakfast area, lounge and business centre into one integrated space. A new business centre provides guests with a purpose built connectivity table, free wifi and power outlets in every area. While the addition of a brand new coffee area allows guests the opportunity to relax and unwind.

Holiday Inn Express Leicester is the second Open Lobby Concept carried out by Innovations for IHG Group, the results are stunning! t: 0845 475 1848 m: 07866 207 207 w:

Specialist refurbishment contractors to the hospitality industry t: 0845 475 1848 m: 07866 207 207 w:


The World of hospitality Issue 11 2015

THE RAFFLES ISTANBUL HOTEL The Raffles Istanbul has a range of luxury facilities including an outdoor pool, an indoor pool and a wide range of other services such as a sauna, fitness centre, massage parlour and Turkish bath. These services paying homage to beauty, elegance and style are complimented by Vimar's Eikon Evo luxury wiring devices. Framed by aluminium cover plates, the devices offer an impeccable, lightweight and thin silhouette with minimum protrusion of just a few millimetres from the wall. Viewed from the side, Eikon Evo is unobtrusive and delicately appealing, in line with the latest interior design trends. Luxury lighting control with fascinating style. Shapes that are designed to catch the eye, in sizes that are unobtrusive on the wall: Eikon Evo flaunts a sophisticated and well-defined image that embodies the aesthetic principles of Vimar. A cover plate that gives prominence to the premium materials and finishes.


Sophisticated and exclusive, Eikon Evo adds unique value to your every gesture. Cover plates with elegant forms, ultra-thin profiles, precious materials and unique colours. The home automation functions are innovative. Eikon evo: energy evolving. w w m


The World of hospitality Issue 11 2015

Ladder System supplied by Safety At Height and have found it to be the ideal solution in providing safe and effective access. Our technicians feel confident as they are attached at all times at any working height. They also find the intermediate folding footrests ideal to stand on as they carry out their cleaning activities’. height Safety Solution without Compromise The GlideLoc Fall Arrest System is a fixed ladder that can be anchored to the wall adjacent to the vertical duct riser. It offers building owners a discrete and safe means of access. The user is equipped with a Full Body Harness and a Shock Absorbing Traveller. The Traveller fits between his harness and the central fall arrest rail of the ladder. Should a slip occur, it locks in position and prevents a major fall and injury. The System can be fitted with folding footrests along its length. These are ideal to give the user a ‘firm footing’ whilst working off the ladder. These is particularly useful when cleaning is done through inspection hatches. height Safety for Personnel within the hospitality Sector has never been more important.

• •

Working at height is so often an essential part of life for people employed in maintenance and cleaning activities. In 2013-14 the HSE reported that falls from height were still the most common cause of fatalities, accounting for nearly three in ten (29%) fatal injuries to workers.

One key issue facing many organisation who produce food within the catering and hospitality sectors is the cleaning of cooking extraction ducts and risers. In new premises gaining access to do this is seldom a problem as the extraction system will be an integral part of the building design. This however is not the case for older buildings where the extraction duct system frequently runs vertically up the outside facade. Such ductwork presents one of the most serious and common fire hazards in a building. Of the 24000 accidental fires per year in commercial properties, around a quarter are attributed to cooking and extraction systems. Kitchen-extract systems build up grease, oil and other residues. If these deposits are left to build up within the extract duct and fans, they can ignite and cause fire to spread rapidly throughout the entire ducting system. As extraction ducts may often be routed through the outside it is possible the entire property is consumed by fire. It is therefore of the upmost importance for those within the catering and hospitality industries to have kitchen extract ductwork cleaned and maintained on a regular basis. The key issue is removing the grease along the full length of the duct, thereby removing the fuel or ‘combustion load’ which reduces the potential of in- duct fires. If a system has only been partially cleaned there is still a potentially lethal fire hazard contained within the duct. The Fire Service offers the following recommendations: Why carry out cleaning and maintenance?

You will reduce the risk of fire. It prevents the build-up of grease deposits and bacteria within your kitchen extraction system. Under the Regulatory Reform (Fire Safety) Order 2005 your extract systems need to be included in your fire risk assessment, with action taken to minimize any potential fire risk to buildings and occupants. Failure to carry out proper cleaning and maintenance could lead to a reach of Environmental Health regulations and could invalidate your fire insurance policy.

how often should i clean ductwork? Ideally you should measure the rate of build-up of grease on the internal surfaces of the ductwork. If this is not possible your cleaning work should be planned around the level of use: • Heavy use (12-16 hours per day) - Clean every 3 months • Moderate use (6-12 hours per day) – Clean Every 6 months • Light use (2-6 hours per day) - Clean every 12 months London Fire Brigade is called to one fire every day which start in the kitchen extraction systems and ductwork of businesses like pubs, cafés, hotels and restaurants. Many of these are due to inadequate maintenance and cleaning.

The central spine of the ladder can be used to ‘work position’ the user enabling two-hand working. The Fall arrest ladder comes in two main designs: The GlideLoc ‘Twin’ Ladder offers clients a fixed rigid access system.

The GlideLoc ‘PivotLoc’ is a unique folding fall arrest ladder which offers an astatically pleasing and secure means of access

The expert’s view We asked Kevin Moran, Managing Director of industry cleaning specialist Deep Clean Ltd. to offer a view on the current market and associated access problems. ‘Most companies in the hospitality and cratering industries are aware of the legal obligations to have a maintenance and cleaning programme for the extraction systems and ducting. One of our most common problems is how to gain access to external vertical risers on older buildings. On many occasions there is no access provision and it is impractical to use a Mobile Elevated Work Platform. We recently came across the GlideLoc Fall Arrest

For more assistance with your height safety contact Safety at height ltd. +44 (0) 161 449 5615 or visit

Height Safety for the Workplace

Creating safe access for maintenance work always creates it’s own problems for designers - how to provide a safe and secure ladder system which also looks good on the outside of the building? GlideLoc® is a fall protection system, permanently installed on buildings or structures. It comprises a guided type fall arrester which glides up and down a notched GuideRail keeping the user connected at all times. PivotLoc® The new innovative folding version of the GlideLoc System, offers architects and designers additional features and benefits. The side rungs of the PivotLoc Ladder close in together giving a discrete and almost unnoticeable look. When the PivotLoc is opened it offers a fully functioning permanent ladder with integrated fall protection. All our ladder systems can be power coated in any colour to match the building or structure. View our corporate Video - Click here

Safety At Height Limited Unit 1 Pennine View, Marple Stockport, Cheshire SK6 7JW

Tel: +44 (0)161 449 5615 Email:



The World of hospitality Issue 11 2015

Hotel toiletries Duck Island Hotel toiletries specialist, Duck Island, takes its inspiration from a famous, and since lost, location in St James’ Park, London. During the reign of Charles II, London was considered one of the most fashionable cities in Europe – a celebration of aesthetics and luxury that incorporated everything from its people to its parkland. At its heart sat Duck Island, a well-maintained oasis in the lake at St James’ Park, once described as “one of the most enchanting summer retreats imaginable ... a paradise in miniature”. Part of Duck Island’s allure to inquisitive visitors was its resident pelicans. In 1664, the Russian ambassador had presented the king with a group of great white pelicans – then an extravagant and expensive gift. The king chose to house the birds in the park, and the sight of the striking white, exotic birds further enhanced the enchanting qualities of Duck Island. The team at Duck Island was inspired by the description of this magical island, with its connotations of luxury, of exclusivity and of prestige. The company created a range of toiletries to emulate these values, bringing forth a range of products that deliver this “paradise in miniature”, and emblazoned them with the logo of the pelican, that most regal of gifts. Duck Island delivers these qualities in its paraben- and mineral oil-free toiletries, which are scented with its signature fragrance, Elissium. Derived in part from the Greek for ‘paradise’, Elissium combines fresh mandarin with warm bergamot in a balanced aroma, which captivates the senses in a luxurious experience that aims to please even the most discerning guests. In amidst busy days, the products provide a moment of glorious indulgence, a pause to enjoy life’s little luxury. Duck Island’s range features liquid toiletries in four volume sizes to suit all requirements, covering such core necessities as hair care, bath and shower wash, body lotion, hand wash and moisturising hand cream. The company’s 250ml bottles have a robust pump lid for measured dosing, and can be housed in its wall-mounted stainless steel brackets. The company’s smaller guest bottles feature its ergonomic easey-gripp caps, which are easy to unscrew even with wet hands. Its core range is reinforced by a selection of branded and packaged amenities, such as shower caps and sewing kits, embossed guest soaps, display materials and four luxury gift sets to use as welcome gifts for guests. Although Duck Island takes inspiration from a bygone age, it works to a modern ethic. As a champion of sustainable and environmentally-sound practices, all of the company’s packaging, bottles and caps are recyclable, and its products are never tested on animals. Already found in some of the world’s most prominent hotels, Duck Island’s sophisticated toiletries offer the opportunity to enhance guest experience with a touch of welcome and appreciated luxury. W

An A n eexclusive x c l u s iv e rrange a n g e ooff ttoiletries oiletries tto o ppamper a m p e r yyour o u r gguests u e s t s aand nd eenhance n h a n c e ttheir h e i r sstay. t a y. Forr sa Fo samp samples mples an mp and d fu furt further rthe rt herr in he info information, form fo rmat rm atio at ion, n, please plea pl ease ea se co contactt us o on: n:

T:: 0800 T 0800 218 2258 2258 8 E:: E k



The World of hospitality Issue 11 2015

Anka works with the leading liquid metal technology which creates bespoke interior and exterior finishes. Our innovative product allows us to coat a wide range of surfaces with a solid veneer of metal. The finished product can be polished, buffed or brushed just like a solid piece of metal, and using our range of patinas and washes we can create the effects of ageing and oxidation. The product can be given a number of textured finishes, and we can even pre-texture the surface to achieve greater texturing or apply to an already textured surface. Anka`s product range can be applied to a variety of substrates, including MDF, plaster, plasterboard, concrete, fiberglass, glass,

plastic, polystyrene, paper, brickwork, fabric, metal, ceramics and wood, and many others. Anka provides the quality, feel and durability of solid metals without the expense, and weight of machined or forged metal products. It can adapt itself readily to most modern production techniques. Anka is available to assist all aspects of the design market – interior/exterior designers, architecture, sculpture, super yachts, furniture, signage, shop fittings and both film and stage design.

LIQUID METAL COATINGS SPECIALISTS Tel: +44 (0)1225 819132 | Email: |

Outside Areas


The World of hospitality Issue 11 2015

LeisureBench was established ten years ago, and has quickly grown into one of the Country’s leading suppliers of outdoor products.


hrough years of experience of supplying the pub trade with a range of goods specifically for this market, we have gradually brought our expertise into other areas, such as golf clubs.

Our outside furniture is designed with strength and longevity in mind, to withstand commercial use.

Hotelier & Hotel Design

Such was the success rate of the company, and rapid expansion, we had to move into larger premises two years ago, and are now looking to expand yet again. Being situated in the heart of the country, means that LeisureBench are geared up to deliver nationwide, and guarantee delivery from stock mostly the next day, but always within five working days.


The environment is very important to LeisureBench, as all timber used on our products emanates from managed resources, where all trees are felled are replaced with new growth. Leisure Bench is a full BCFA member, and has passed the BCFA tests for quality, professionalism and standards of service. We buy from manufacturers worldwide, and deliver from our own warehouse, so you can always be assured that all our products are of the highest quality, offering the best value for money anywhere, whether off line or on line If there is a specific product specification that is required by anyone, we take pleasure in being able to work with them, to develop products tailored to their requirements.

The LeisureBench range of products is extensive. It encompasses traditional teak furniture through to a new collection made entirely from recycled plastic. Our range of traditional picnic tables allows for maximum use of outdoor space, and along with accessories such as parasols, outdoor space is easily and quickly turned into a living space. The 2015 range of Rattan furniture, is also proving to be a huge success with UK hotels and pubs. As with all our products, Rattan is suitable for all the year round use, and is designed with the commercial market in mind. With the increasing need to merge the outdoors with indoors, LeisureBench products provide the ideal solution. For sales enquiries, please ring our dedicated sales team on 01949 862920, or email us at


The World of hospitality Issue 11 2015

Bespoke art, customized to your design and budgets, that's what WARA stands for. Since 1987, WARA supplies artwork for rooms, corridors and public areas. Started as a contract framer, using the enormous availability of poster-collections, Wara Slowly changed into an art provider, developing and manufacturing artwork, to your design and budgets Our own in house graphic designers, our printing and framing facilities, makes sure you'll receive the Best solutions for the best possible prices. Not only we provide printed and framed artwork, we also take

care of prints on many different materials as metal, glass and acrylic. We work closely together with designers, hoteliers and developers. Together with our sources, We will come up with artwork, fitting the demands of them all. Accessories, like vases, sculptures and 3D artwork, we source and manufacture! At this moment WARA is working on several hotel projects around the globe; Mirrors for the Marriott in Kigali, artwork for the rooms

and corridors of The Horizon project in Maputo, Artwork for Hilton Schiphol Amsterdam, artwork and accessories for the Radisson Blu in Nairobi Fairmont, Hilton, Marriott, Rezidor and Intercontinental Hotel group, Ritz Carlton and others, We either supplied mirrors or artwork for some of their prestigious projects. Privately owned hotels, boutique hotels, WARA is glad that we can provide them with Proper proposals, within budget.

Working at the first new build NOBU hotel in Riyadh was a privilege, as where the mirrors for Waldorf Astoria in Amsterdam. Atlantis, at the Palm Dubai, was one of the largest framing projects done by WARA, 8000 pieces, framed, labelled packed and shipped. For Yas Island, Abu Dhabi, WARA supplied three hotels with art for the rooms. It's a continuing story of successful projects and we would love to work on many more in the years to Come.




Lasercut art


Wara Project Framing Europe BV De Trompet 1906-1912 | 1967 DB HEEMSKERK | THE NETHERLANDS T. +31(0)251 783 264 | F. +31(0)251 783 265 | E.



The World of hospitality Issue 11 2015

The World of hospitality Issue 11 2015



The World of hospitality Issue 11 2015

Inspiring graphic tiles Solus Ceramics, one of the UK’s largest and most experienced supplier of tiles for commercial projects, are excited to introduce the Illustrate range, a fabulous collection inspired by traditional terracotta tiles. Reimagined in the guise of tough and durable porcelain, Illustrate features a choice of six plain chalky colours, clearly divided into two distinct categories. Three warm classic earthy shades are complemented by three cool monochrome options. Each colour works well independently but for adventurous designers the shades can be mixed and matched to create enchanting designs. The tiles in the Illustrate range are very special, and it must be noted that each piece is completely different from the next and will display slight variations in tonal colour and highlights. The six main colours are also available in two formats, a 200x200mm square and a funky 216x250mm hexagon.

In addition, the range offers a huge variety of graphic decors in both the square size and the hexagon shape. These decors feature a wide variety of geometric designs, floral motifs and repeated patterns. The decors can be ordered independently to create uniform patterns or in random batches to fashion patchwork schemes. Finally, Illustrate includes a complementary selection of rectangular wall tiles that work harmoniously with the other tiles in the range. For more information about this range visit Solus Ceramics’ brand new website; contact a member of the sales team; or subscribe to their in-house tile magazine Quarter. T: 0121 753 0777 E:


Instinct Range

0121 753 0777 |

9 Baker Street W1U 3AH


The World of hospitality Issue 11 2015

The Arch

London’s Concierge Awarded the Golden Keys

Contemporary boutique hotel The Arch London’s Head Concierge Theo Dubroy has just been awarded the Golden Keys. The prestigious award celebrates the finest hotel Concierges across the UK, with members awarded a pair of golden crossed keys to proudly display on their uniform lapel. Theo has worked with the hotel since the opening November 2009, and is the hotel’s resident expert in all things fun, cultural and foodie. He knows the city inside out and can recommend exactly the right activity, restaurant or show for guests of any age or nationality. The Arch London is centrally located in a peaceful West London street, providing the perfect base from which to explore the capital. The luxury hideaway is in the heart of Theatre Land, a stone’s throw from Selfridges and bustling Oxford Street, and a two minute walk from Hyde Park. Theo said: ‘I am delighted to have been awarded the keys, it is the ultimate goal for every concierge. I am very passionate to provide all our guests with the best stay possible and allow them to access the magnificent shows, tours and restaurants that our great city of London has to offer. The arch london, 50 Great Cumberland Place, marble arch, london W1h 7Fd. For reservations, please call: 020 7724 4700 or visit


TRULY INNOVATIVE TECHNOLOGY miscea presents the world’s 1st completely touch free sensor system of its kind evolving your experience with water and sanatiser dispensers.











The World of hospitality Issue 11 2015



miscea specialise in the design and manufacture of state of the art sensor tap systems which are now available in the UK. Using miscea systems is a completely touch free experience due to advanced sensor technology; optimising hand hygiene and preventing cross contamination. miscea systems integrate sophisticated engineering and state-of-the-art technology in timeless and elegant designs. Stainless steel fixtures, interactive user interface & LED lighting make miscea an attractive statement in design that compliments any environment. miscea taps provide a solution for the age-old problem of water & soap wastage with sensor technology and integral fixed dosage liquid dispensers resulting in 70% water savings and clean, uncluttered surfaces. All miscea models have an auto-purge cycle for legionella prevention. The interval and duration times of this purge cycle are programmed using a hand-held remote control. The exact dosage of liquids can be programmed to reduce costs from wastage.

THE MODELS MISCEA CLASSIC® The miscea CLASSIC® is the first system of its kind in the world capable of dispensing water and a combination of two other liquid hand products; a new concept that has changed the way people wash and sanitise their hands. A unique product made possible through years of sophisticated engineering. By combining the functions of a tap with two dispensers, the miscea CLASSIC® has made proper hand sanitisation more convenient and efficient to perform. “The glowing LED lights on the miscea CLASSIC®, let customers see that we take hygiene seriously.” ~ Smaakpannenkoek Restaurant, The Netherlands.

MISCEA LIGHT® Did you know that 78% of people prefer to use touchless soap dispensers and taps instead of manual systems? The miscea LIGHT® has an integrated liquid dispensing system engineered directly into the tap for convenience and hygiene benefits. Through fast and reliable sensor activation, the miscea LIGHT® readily dispenses soap and water for efficient hand washing. Hands never come in contact with the tap, keeping both the tap and hands clean and hygienic.

MISCEA KITCHEN® The miscea KITCHEN® raises the experience with kitchen taps to a whole new level. The miscea KITCHEN® is above and beyond expectations. According to recent research by the Hygiene Council in the UK, most kitchen taps are contaminated with harmful bacteria. The miscea KITCHEN® system will help prevent contamination and provide a cleaner environment. All three miscea models can be used in “front of house” and food preparation areas of bars and restaurants. They are ideal for restaurants with open food preparation areas and corporate & conference suites in hotels.



The World of hospitality Issue 11 2015

HAND CRAFTED BOUTIQUE FURNITURE Tucked away on a quiet riverside in a small town in Norfolk near to the royal Sandringham estate, Curzon and Co. are producing beautiful handmade furniture using traditional methods and materials Our skilled craftsmen make each piece individually with care and attention to detail. We have our own range of luxury leather desk chairs and Chesterfields and a range of traditional bedroom chairs and chaise. All of our furniture comes with a wide range of fabric and finish options and can be adapted to your personal requirements. The frames are constructed by hand using beech. Where possible we use a traditional horse

hair filling. These pieces are made to last and be passed down through generations. In addition to our own range we are also lucky enough to have worked with some amazing retailers and interior designers. We are currently working with a retailer on a limited edition William Morris armchair which is due to be available in the Autumn. Our previous work with interior designers has seen our pieces being used in projects both in the U.K. and other countries. From dining chairs to headboards it is a pleasure to bring peoples designs to reality and know that they have something completely unique. Our furniture is not just restricted to a private setting, we also offer a bespoke

service for commercial properties and have been involved in providing services to restaurants, bars and clubs. Somethings cannot be replaced and that’s why we offer a re-upholstery and restoration service. We understand the desire to keep the original charm of a piece in tact and are able to use traditional methods in order to ensure a sympathetic restoration. There really is something for everyone, from stately homes to modern apartments and if you cannot see what you are looking for why not just design it yourself , let your imagination take over and let us make something for you that is truly special.

CURZON & CO At Curzon and Co we believe furniture should be a thing of genuine luxury, something to be enjoyed not only for its look and comfort, but its individuality – for years to come. Based on a quite riverside in Kings Lynn, Norfolk on the edge of the Royal Sandringham Estate, Curzon and Co are creating beautiful furniture by hand using quality materials. Each piece is made individually by skilled craftsmen combining traditional craftsmanship with modern styling, a timeless creation based upon expertise that has been honed to perfection. Alongside our own range of luxury leather desk chairs and Chesterfields we are able to offer a completely bespoke service. From one off pieces of furniture to complete interior design projects both privately and commercially, we would love to hear from you. Email: Tel: 01553 833122 Fax: 01553768214

Is there anything that says ‘luxury’ more certainly than fur? Perhaps this is the reason for Manufacturing the rise and rise of the Helen England Moore brand in the hotel styling business. With a collection of for 34 years over 30 faux fur fabrics to select from, each one superbly soft with a natural gloss to the fibres, they are a wonderful source for designers working in the hospitality market.


Manufacturing all their products in the South West of England, the company has five standard sizes in their bed throw range and six standard sizes in their cushion range. But accommodating the customer is what they are all about, so a bespoke service is also on offer and in addition to the soft furnishings, other products such as hot water bottles and slipper boots are available to accessorise a theme. Helen Moore Musquash standard bed throw and cushion

“We love the idea that designers are getting to know our brand, and we’ll always try to help with a solution, whether it’s by manufacturing a special product or pinning down a suitable colour for a particular project.” Jane, who is the overall manager, will always arrange for swatches to be sent out urgently and discuss

Hotel Gotham Manchester

Faux Fur Throw suppliers to the NEW Hotel Gotham, Manchester

“Helen Moore offers a bespoke service to the Hotel industry” requirements and deadlines, liaising with the production team to make sure that needs are met on time.

Quality is key to the company’s success, with every seam being individually brushed out by the finishing team, who never let a flaw through the process. “There’s no point in using top quality fabrics if you don’t match them with equally good manufacturing standards, and we have the same values in our customer service, too” Jane is adamant that the standards should never drop… | 01884 860900

The bigger, the better. Large format tiles have become the norm over the last decade, so much so that requests for a 90x90cm or 1mx1m size is nothing out of the ordinary. What is quite out of the ordinary for us now is the necessity to ascertain what an apartment building's corridors are like, what width and height a stairwell or lift might be or whether there is a roof crane available before we can continue with a client's enquiry. Once logistical hurdles are overcome, large surface areas are quickly covered by these marvellous feats of innovation, whether in their largest 300x150cm size or a more manageable sub-multiple for those without a roof crane. Â With Italian creativity utilising technological advancement in this way, we believe it is now safe to say that the best things do not necessarily come in small packages.

The London Tile and Mosaic Company

18-20 Shad Thames, London, SE1 2YQ tel. 0207 403 3190


The World of hospitality Issue 11 2015

Barry Perrin Products – SLIDE’s production includes seats, tables, lamps, bar counters, pots, shelves and much more.

designers – To develop its projects, SLIDE partners with internationally acclaimed designers such as Marc Sadler, Karim Rashid, Marcel Wanders, Paola Navone, Alessandro Mendini, Stefano Giovannoni and Marco Acerbis.

Sustainability – Being made of only one material, SLIDE’s products are fully recyclable. In addition, it is corporate practice that the output of one production line is used as input for the next one, thus avoiding any waste of materials. The whole illuminated range of products is also available with rechargeable batteries or a LED lighting system, allowing maximum energy saving. Barry Perrin - UK Agent for all Slide products Mobile: 07736 616 639 Tel: 01992 611 415


The World of hospitality Issue 11 2015










The Ultimate Supply Solution The midland based import and supply specialists Besp-Oak invite you to see a huge portfolio of innovative products that will leave you thoroughly inspired.

With a showroom and warehouse just off junction 3 of the M6, Besp-Oak’s fantastic showroom is open by appointment weekdays from 9am-5:30pm. The extensive offering includes furniture well suited to hotels, bars, restaurants, cafes, holiday homes, rental properties, villas and much more. Free parking is available to trade visitors who will receive a guided tour of 4500+ Besp-Oak products which will undoubtedly encourage a shift in perspective. Offering unrivalled choice, Besp-Oak can deliver in stock items direct within 10 working days. The company suggests trade customers should really ask themselves if they are getting the best deal on their furniture and accessories as the UK’s most exclusive furniture products are available to purchase at a fraction of recommended retail price. Indoor & outdoor furniture, accessories, lighting & giftware are just some of the stock genres available. Besp-Oak are proud to be the original sellers of the genuine high grade oak collections Vancouver Premium® & Vancouver Petite® and now the new painted ‘Jacob’ collection which has been designed exclusively for the company. Jacob features oak tops with units painted in

a choice of 4 on trend colours. Besp-Oak have firmly established themselves as ‘the brand of choice’ for over 500 retailers, interior designers and contractors worldwide and the company stress that there is no comparison when it comes to the build quality and value for money their products offer. With the largest furniture and accessories stock holding in the UK the company boast a 100,000sqft wholesale storage and distribution depot which has recently doubled in size and is situated a mere five minutes away from the M6. Supplying the trade on a container and wholesale basis, the midlands based operation offers home furnishing products that promise market leading design and exceptional value. Whatever you’re furnishing or accessory needs are, the company are certain to have a product and purchase solution to suit you. For small volumes customers can receive wholesale trade prices or if buying in volume, customers can receive factory direct prices by creating their own mixed container. Our fantastic 6 floor showroom is just off M6, Junction 3. Please visit the companies new interactive website for more information and to book your showroom appointment today.


The World of hospitality Issue 11 2015

Play your own style...

by Aramith




The World of hospitality Issue 11 2015

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TLJ Security Systems Ltd 68-78 Leads Road, Hull, East Yorkshire HU7 0BY. Telephone: 01482 830334 Fax: 01482 825372 Email:

Hotel Bellevue Rusan Arhitektura

The World of hospitality Issue 11 2015

The original hotel Bellevue was built in 1967 based on the design of a distinguished Croatian architect Zdravko Bregovac. The hotel was built and furnished in accordance with the demands of the time, but it did not fit into the concept of the new owner who perceived it as an exclusive place for relaxation and vacations. The reconstruction and the extension of the existing hotel were started in the fall of 2013, with the aim of improving the standard of the service with regard to the spatial capacities and the equipment. The Bellevue Hotel experienced a thorough change within a very tight deadline; all projects and works were completed in the period of mere seven months. Ground Floor Plan Concept The basic spatial concept of the hotel, one shaped around the central atrium has been preserved. It has been extended by the construction of a glazed passage which can be fully opened during the summer months, thus becoming a covered atrium area. The floors of the passage and the atrium terraces have been plated in teak wood and furnished in teak furniture covered with soft cushions. Next to the existing pine trees, orange, lemon and grapefruit trees have been planted in the atrium, as well as other indigenous plants. The new architectural elements introduced in the shaping of the façade are the


expressed whiteness of the surfaces and the use of the horizontal brise-soleil system and shutters to create a dynamic rhythm of the surface. The emphasis on the main axis of the hotel which leads to the sea has been additionally supported by the construction of a wide stone access staircase descending to the coastal promenade of ÄŒikat Bay. On the other side of the hotel, the entrance is emphasized by a new spacious and voluminous eaves. The main public facilities of the hotel are located at the entrance level: the reception, the lobby, stores, a threepart congress hall (with the maximum capacity of 360 seats), two smaller meeting halls, a lounge bar and three restaurants of different sizes. Some of the rooms on the first floor have been torn down so the two-storey areas were created in the lobby and the lounge bar, which evokes the feeling of spaciousness, as well as enhances the perception of the vertical axis of the hotel. In the process of designing public areas, the aim was to create a separate identity for each of the individual wholes. The lobby area floors are covered with terrazzo tiles, the restaurant and the lounge area with matt oak parquet of large dimensions, while the congress and meeting facilities are carpeted. The columns in the lobby have been cladded in Persian travertine, while the reception counter and wall claddings have been done in Indian Apple Veneer.

The World of hospitality Issue 11 2015


In the process of designing public areas, the aim was to create a separate identity for each of the individual wholes. The lobby area floors are covered with terrazzo tiles, the restaurant and the lounge area with matt oak parquet of large dimensions, while the congress and meeting facilities are carpeted. The columns in the lobby have been cladded in Persian travertine, while the reception counter and wall claddings have been done in Indian Apple Veneer. Composite stone consisting of ammonite and fossilized tree from Madagascar has been used for the lining of the wall of a part of the reception area and the wall of the lounge bar which extends over two storeys. Wall claddings of the restaurant have been finished in oak and walnut veneer and the wall claddings in artificial leather should also be mentioned. All equipment and furniture is of high quality and excellent design (by producers such as Poliform, Porada, Poltrona Frau, Cassina, Roda). The colours are warm and natural, ranging from the dominant colour of sand to chocolate brown, orange and yellow. Sanitary facilities have been coated in slabs of Portoro, Rosso Lepanto, Paonazzo, Rosso Alicante and Arabescato Orobico Rosso marble. Section d The works of painter Tomislav Buntak, which have been exhibited in the lobby, the restaurant and the entrance area of the pool, greatly contribute to the unique atmosphere of respective areas. The terrace, which stretches along the southwest façade, includes the dining areas or areas for rest or relaxation with a drink. The storey located below the entrance level includes the pool facilities, fitness and wellness, as well as a Spa clinic. The walls of the interior pool are covered with the painting done in mosaic tiles. The playful figure in movement encourages the idea of having fun in the water. The authors of the art pieces are Valentina Butumljević, Damjan Roce and Klara Rusan. The interior pool is protected by a glazed dome and the area is furnished with white deck chairs and tables, alongside with comfortable sofas of organic design (produced by Paola Lenti). The area is characterized by the colour white and the richness of natural light.


The World of hospitality Issue 11 2015

1st Floor Plan The outdoor pool and its sunbathing area are directly connected with the interior pool. The irregular shape of the outdoor pool has been divided into two levels which are connected by a waterfall. The height of the sunbathing area along the pool follows the logic of the pool itself. The area is furnished with white deck chairs with tables and comfortable sofas of teak wood. The lower level of the sunbathing area contains a pool bar. The sunbathing areas are covered by mobile canopies and adjustable parasols. The fitness area includes the workout hall (Yoga, Pilates) and the gym with exercise equipment. The spa clinic and the fitness area are connected by a wide communication area with natural lighting provided by a line of roof domes. The domes also house big aquariums which are used as elements of spatial sequences. The spa zone consists of two parts; the beauty zone with different facilities which provide beauty treatments, as well as massages and relaxation programmes. The zone was envisioned as a very bright area, which is why white terrazzo was selected for the floor and bright onyx for partition walls. The whiteness and transparency are emphasized by flapping curtains dividing the area.

The dark colour of the Spa is in contrast with the whiteness of the zone and includes a line of showers, Finnish sauna (one up to 90째C, the other up to 120째C), Turkish bath, Tepidarium pool with cold water and the relax zone. The dark Terazzo is used for the floors; the walls have been cladded with dark red mosaic tiles and the partition onyx walls are in dark tones. The outdoor area in front of the wellness is planned so that the activities can also be done in the exterior; hydromassage bath tubs, deck chairs and massage areas are situated in the exterior area. On the other side of the area there is the exterior Finnish sauna with a cold pool and a hydromassage bath tub. On the first and the second floors which have been prerserved, the number of accommodation units has been reduced in order to meet the contemporary standards regarding the size of the hotel room. The height of the areas has also already been set so the area is relatively low. The two added floors were devised and executed in a way that the accommodation units follow the exterior rim, while the hallway follows the rim of the atrium.All newly designed accommodation units have spacious covered terraces cladded with teak boards. Some accommodation units contain hydromassage bath tubs.


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The World of hospitality Issue 11 2015

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Thalatta Seaside Hotel

Thalatta Seaside Hotel, a member of Small Luxury Hotels of the World, is located in one of the most beautiful corners of Greece, to the north – east of Evia, the second largest of the Greek islands. Nestled on Agia Anna beach, the hotel stands between the green of the pines and the blue of the Aegean. Known for its spectacular beaches and historical sites, Evia offers a world of stunning natural beauty and one of Greece’s best kept secrets. Offering elegant accommodation and fabulous views, find an ideal retreat in one of their 44 rooms or 6 luxury suites. Voted best family hotel in Greece at the Greek Tourism Awards, the hotel will open its doors for the 2015 season on 30th of April 2015 for another season of discovery and fun. Just 2 hours from Athens airport, guests will find that their journey is tailored to their requirements – you can choose your route! The Thalatta chauffeur can take you on the direct route, a romantic route, a family run route, shopping, cultural or gourmet route – because the journey is as exciting as the destination!


The World of hospitality Issue 11 2015

accommodation Sample the absolute luxury of an incredible sea view laid out at the bottom of your bed. With exceptional design, a delightful natural palette of colours echoing the beauty of the hotel’s surroundings and creative architecture, the hotel offers a unique flavour of the Mediterranean. Thalatta offers a range of accommodation from the superior sea view rooms offering spacious and luxurious surroundings with private sea view balconies through to varying sizes of luxury suite. An idyllic place to relax with loved ones, the family room with garden view offers 2 independent bedrooms with spacious living area, 2 double shower bathrooms and all the space needed to enjoy a luxury family holiday. The family room with nanny room is perfect for an extended family break, with

2 independent bedrooms located inside the family room and 1 bedroom set apart from the family room, allowing families to holiday together whilst offering peace and privacy when needed. Four NEW family rooms have been opened up on the lower ground floor to ensure space and light throughout. Gourmet Mediterranean flavours, handmade cocktails, the freshest seafood, private gourmet dining and carefree relaxed dining on the seashore, the hotel provides authentic flavours at every turn with three dining outlets at the property. A NEW dining experience for 2015 is Baxe, the latest addition to Thalatta’s gourmet offering, located on the upper level deck this restaurant offers an idyllic location next to the open air fireplace to sit and enjoy the sea air and carefully prepared avant-garde

Mediterranean cuisine, loyal to the 'slow food' culture. Asado offers traditional Greek cuisine and prides itself on a contemporary approach to classic Mediterranean dishes. With an emphasis on fresh ingredients, fabulous flavours and featuring recipes with a rich and varied history, enjoy any one of the delectable dishes on offer! Further dining options include Meze, which offers fresh seafood bites on the beach whereas Alati private gourmet dining on the seashore offers an exclusive experience, ideal for those wishing to take full advantage of the delicious and indulgent gourmet on offer. Exedra Lounge is an adults only open air cocktail and cigar lounge, a haven for the grown-ups to relax and enjoy a tailor made drink. Experience wonderful Greek cuisine at home and try a Kyra cooking lesson! Kyra

The World of hospitality Issue 11 2015

is the ultimate experience for those in search of authenticity. Try your hand in a Mediterranean kitchen and learn mouthwatering recipes passed down through the generations of Evia Island! activities and experiences Thalatta provides exceptional service throughout the resort from personal service at your very own sun lounger, to spa treatments in a private gazebo by the beach. Slip into the swimming pool and take in the breath taking view of the infinity blue or wander down to the uniquely secluded bay and enjoy the Aegean Sea vistas. The natural terrain of North Evia offers an incredible variety of resources including luscious forests, streams, waterfalls and secluded beaches which are complimented by Thalatta’s unique range of outdoor sports

and well-being. Trekking, horseback riding, forest excursions are just a sample of the delightful range of romantic and picturesque escapes on offer. Explore the high seas and take advantage of the yacht and sailing chartering services, available for short cruises to nearby Skiathos, Skopelos or Alonissos or longer excursions. Alternatively try some watersports activities such as kayaking and explore the emerald waters and white sand of the nearby islets of Lihadonisia. Wellbeing at the Life Spa means complete body and mind rejuvenation. Pampering body treatments, relaxing massage and quality beauty treatments using the finest Thalgo products are integral to the wellness offering. Life Spa includes three treatment rooms, high tech gym and hair salon services. Thalatta’s wellbeing team are


known as the W team and are comprised of a group of elite wellbeing professionals. They can recommend sunrise yoga or sunset pilates to strengthen body and mind, excursions to Drymonas Waterfalls to enjoy the most idyllic walking trails or high octane mountain biking for the adrenaline lovers. Why not visit the first hotel beach library in the world! Thalatta offers a book library for the whole family, where guests are encouraged to leave behind books after they have finished with them and are free to take books to enjoy during their stay. At the end of every season, all the books which have been collected and generously donated to a local school, supporting learning and education in the local area.


The World of hospitality Issue 11 2015

Family Surrounded by nature the hotel is a haven designed for kids to have fun all day long, from playtime in the sea and surf on the beach, to excursions into the forests to learn about nature there is something different every day. Bespoke accommodation has been created especially for families in the form of the family room with nanny room, allowing space for extended family too! Thalatta also offers babysitting and complimentary kids club activites! These include excursions into the nearby woods to enjoy the NEW magical forest kid’s playground, fun on the beach and nutritious meals with the kid’s buffet dinners and a la carte menu. Cartoon movie nights, and extensive kid’s dvd library and a kids concierge ensure any mini VIPs a fun filled holiday. Thalatta also offers the ‘Family Run’ where parents with prams and children of all ages are invited to take part in a fun triathlon for the whole family! Thalatta Seaside Hotel is easily accessible from Volos Airport (106km) and Athens Airport (156km).

The World of hospitality Issue 11 2015

Simon Jersey is one of the UK’s leading suppliers of uniforms to the hospitality industry. The company’s catalogue offers more than 800 garments including suiting, chefwear, shirts and blouses, aprons and casualwear to create a stylish look for everyone from front to back of house.

role is very different and includes a wide range of tasks, yet the appearance of the whole team needs to be coordinated. The best way to achieve this is by connecting them all with colour, choosing garments appropriate to the job in hand yet in common shades chosen from the brand colour palette.

Here, Simon Jersey’s lead designer Helen Harker gives advice on choosing the right styles for your team.

“To demonstrate how to do this we have recently launched our Boutique Hotel collection. The range incorporates a chic palette of black, white, grey and dark denim, and includes garments for every job role, from modern-fit suiting for front desk teams to tunics for housekeeping teams. It also incorporates a range of stylish accessories including braces, skinny ties, and a leather money pouch to add a fashion-forward feel. It’s ideal for hotels attracting stylish guests who expect a high quality approach.

The importance of uniform Helen says: “In hospitality, your staff are a big part of how your brand is communicated. They’re the public faces of the business and the way they look is a key part of how your values are conveyed, setting customers’ expectations of the quality and type of experience they can expect. “By dressing staff in a uniform you can create a standardised appearance that accurately reflects your brand, develops greater trust from customers and fosters better relationships by making employees feel more like part of a team. “In a recent study, we discovered that 57% of people believe an untidy appearance will result in customers having less trust in them doing a good job. In the same survey we found that 54% of people believe that wearing a uniform boosts team morale.* “In a competitive market it’s important to make your hotel stand out from the crowd. A uniform can help enhance and promote your key points of difference, setting the tone and helping customers to understand the experience you offer.” Getting the look “For hotel owners, it can be challenging to develop a uniform that meets the needs of every job, from front to back of house. Each


“One of the major trends we’ve noticed in hospitality over the last few years is towards a more casual, relaxed look. In many bars and restaurants, and even for some front of house teams, black jeans and Converse has become a standard look. We now offer skinny black twill men’s and women’s trousers to create this look. “Once you’ve chosen your garments consider personalisation options to further enhance and communicate your brand. Embroidering your logo onto garments such as shirts, blouses and aprons gives a high quality, professional appearance and helps customers to easily identify your team.” Getting the right advice “When putting together a uniform for your team it’s well worth taking on board some professional advice. Our team has many years’ experience of creating uniforms that reflect and enhance your brand and can advise on how to personalise your uniform with embroidery or screen printing.”

To view the full Simon Jersey range visit or for advice on creating a uniform call 03444 994414.


The World of hospitality Issue 11 2015

NEW Massage Masterclass, Couples Spa Suite & Treatments with

Hastings Hotels Hastings Hotels, Northern Ireland’s finest independent hotel collection, are thrilled to launch a NEW Couples Retreat at the luxurious Slieve Donard Resort & Spa, as well as a NEW Massage Masterclass Package and Private Couples Suite at the 5* Culloden Estate & Spa. Whether finding sanctuary by the Irish Sea or comfort in palatial surrounds, couples are bound to depart relaxed and romanced. For added luxury, guests can choose the services of a Spa Butler and a glass of Prosecco and nibbles before sinking into the famous cloud beds at Slieve Donard Resort & Spa. Meanwhile, at the Culloden Estate and Spa, guests can select the ‘Time For Two’ Spa Package and enjoy full use of the Health Club including the Zest Juice Bar, eucalyptus steam room and Jacuzzi.

Slieve donard resort & Spa

Nestling at the foot of the Mourne Mountains in County Down, the Slieve Donard Resort & Spa stands among six acres of immaculate private grounds. Renowned for its expansive and luxurious Spa, couples can find relaxation in over two floors, including a magnificent 20 metre swimming pool and Vitality Pool, amethyst steam room and high tech fitness studio. An extensive range of Spa therapies are also available in one of the 16 treatments rooms on the first floor, using the ESPA products with a collection of hot stone massages, pedicures, manicures, facials among many others. The Couples Retreat Package offers guests the ultimate exclusive experience with their own private spa room overlooking the Mourne Mountains. With two hours of tranquillity to look forward to, including a 30 minute massage class with one of the spa’s expert therapists and full use of the spa facilities, it is the perfect way for couples to spend time together. Guests can also enjoy the services of their own Spa Butler who will provide smoothies on arrival and a fresh fruit platter, or for added luxuriousness, upgrade to a glass of Prosecco and nibbles for £15pp. Feeling relaxed and romanced, guests can then find sanctuary in one of Slieve Donard Resort & Spa’s 180 luxurious bedrooms, sinking into one the famous cloud beds overlooking the County Down coastline. Hastings Hotels (, 028 4372 1066) offers the Couples Retreat at Slieve Donard Resort & Spa for £55pp, additional to an overnight accommodation and breakfast from £150pp.

Culloden estate & Spa

Originally built as a Palace for the Bishops of Down, the Culloden Estate & Spa. stands in 12 acres of beautiful secluded gardens and woodland. These palatial surroundings, fine antiques and the highest levels of personal service combine to give the property a unique air of elegance. The Spa at the Culloden Estate & Spa is Northern Ireland’s premier sanctuary for both body and mind. An oasis of tranquillity where ancient rituals and modern remedies are fused to create the ultimate wellbeing experiences, The Spa has evolved to offer an extensive and exclusive range of lifestyle packages. Guests can revel in a range of ESPA products and therapies, eight treatment suites, two pre and post treatment relaxation rooms and a Health Club with pool, Jacuzzi and eucalyptus steam room. For couples seeking a special treatment, the NEW Massage Masterclass takes place in a NEW private couples suite. Designed to help couples share the nurturing, relaxing and therapeutic benefits of massage, the Massage Masterclass incorporates a tutorial with a therapist and is based on simple, easy-to-learn Swedish and sports massage techniques. Following demonstration, guests can then test their new skills on each partner in the privacy of their suite, enjoy a light lunch in the Zest Juice Bar and full use of the spa facilities. For a truly romantic experience, guests can also add a special 2 hour and 50 minute Time For Two Couples Spa Package. Whilst cocooned in a mud body wrap, the therapist will perform a luxurious scalp massage, allowing each partner to drift off in the couple’s suite. This is followed by an aromatherapy massage with rhythmical massage techniques to release any tension stored in the body and an aromatherapy facial, leaving each guest feeling rejuvenated and pampered. hastings hotels (, +44 (0) 28 2858 106) offers the massage masterclass at the Culloden estate & Spa for £80pp and the Time for Two package for £210, additional to an overnight stay with breakfast from £85pp.


The World of hospitality Issue 11 2015

The World's first

Crowd-Controlled Bar designed by Carlo Ratti Associati debuts on new ‘smart‘ cruise ship

Photography courtesy of Nicholas Marchesi

Yesterday Makr Shakr, the world’s first robotic bartending system – designed by renowned architect, engineer and inventor, Carlo Ratti – made its debut as the Bionic Bar onboard on Royal Caribbean’s new ‘smart’ cruise ship, Anthem of the Seas, in Southampton. Makr Shakr is an exciting and innovative new mixology system that allows users to create personalised cocktail recipes in real-time through a smartphone application – also transforming them into crowd-sourced drink combinations. “Makr Shakr is a great example of how robotic technologies are changing the interaction between people and products – a topic that we have been exploring in great depth” said Carlo Ratti, professor at the Massachusetts Institute of Technology (MIT) and co-founder of Makr Shakr. “The system explores the new dynamics of social creation and consumption – ‘design, make and enjoy’ – allowing users to design their own cocktail creations, while digitally controlled machines transform these designs into reality.” The Bionic Bar powered by Makr Shakr is located at the centre of Royal Caribbean’s new Anthem of the Seas latest ‘smart’ cruise ship. To use Makr Shakr, users will access a simple app on a tablet, allowing them to create an almost limitless number of alcoholic and non-alcoholic drink combinations. The cocktail creations will then be assembled by two robotic arms, whose

movements – shown on a large display positioned behind the bar – mimic the actions of a bartender, from the shaking of a martini to the thin slicing of a lemon garnish to the muddling of a mojito. Guests will have the possibility to name their own recipes, access their order history and reorder their favourite cocktails, while rating and commenting on each other! “Makr Shakr does not suggest replacing the bartender with a robot, but rather was conceived as a social experiment that looks at how people might embrace the new possibilities offered by robotics and digital manufacturing” says Saverio Panata, COO of Makr Shakr. In Makr Shakr, social connections are woven throughout the cocreation and mixing of ingredients, which are then fed back to the user through the app. With this new technology, consumers can learn from each other, sharing connections, recipes and photos on social networks. “Digital connectivity is not replacing physical interactions, but rather reinforcing them” adds Panata. To create an engaging bar experience, the robots’ movements were modeled on the gestures of Italian choreographer Marco Pelle from New York Theatre Ballet. Mr Pelle’s movements were filmed and used as inputs in programming the robots’ animation. Makr Shakr collaborated, among others, with Automation Company CIA, German robot Manufacturer Kuka, IT consultants Seac02 and installation construction company Kibox.

Lightique Ltd are celebrating 30 years of supplying the UK leisure industry and have had great honour in serving clients such as Mitchells and Butlers, Crown Plaza, Holiday Inn, Guoman Thistle and Aspinals to name but a few. We are proud to be a family run business with a strong reputation for supplying quality products and providing prompt service

Lightique have a wide range of lighting available for all types of design. With many different styles available from vintage to contemporary. We can offer bespoke finishes on many of our ranges as well as source many different designs if we don’t quite have what you’re looking for in our standard ranges.

For more information regarding Lightique’s products and services, please visit their website, call on 024 7638 1559 or email


The World of hospitality Issue 11 2015

The only choice in professional hotel quality mattress protection

Why you need to use a mattress protector? If you don’t use a mattress protector then your mattress is going to become marked and stained incredibly quickly. Your guests leak at night, some more than others, perspiration alone creates unsightly brown tidemarks on an unprotected mattress. Other bodily fluids just make it worse.

The problem is that waterproof mattress protectors are still perceived to be either noisy and crinkly or hot and uncomfortable, or both!

An unprotected mattress soaks up any liquids and moisture but cannot be washed clean afterwards. It will soon start to not only look unpleasant, but also not smell very nice as well. An unprotected mattress will also, very quickly, become home to countless tiny dust mites that feed off tiny skin particles that have worked their way into the mattress. These tiny creatures are not only unpleasant to think about sharing a bed with, they are also responsible for allergic reactions and disturbed sleep in a surprisingly large number of people.

The right mattress protector for you Snugnights are mattress protection specialists. The ‘Allergon’ mattress protector was originally conceived and developed specifically as a protective bedding system for use in hotels. It is now, probably, the best known mattress protector brand in the UK. The reason for its popularity is down to its performance and comfort.

does it need to be waterproof? If the mattress protectors that you use are not waterproof, they will sooner or later allow moisture through to the mattress. If they are not waterproof, your mattress will have a fast growing colony of dust mites living inside it. Only a waterproof mattress protector can protect your mattress from marks and stains and only a waterproof mattress protector will protect your guests from dust mites (the waterproofing stops moisture and skin particles from passing through to the mattress below).

That certainly was the case once, but technology has moved on. It is now possible to have a waterproof mattress protector that is virtually invisible to your guests.

It is manufactured with a soft cotton rich upper surface that uses thousands of tiny loops to increase the surface area which allows a greater amount of absorption than a flat surface would. This deep loop also creates a softer more comfortable surface. On the underside is a microfine waterproof membrane that has been specially developed using polyurethane. This creates a soft and pliable rustle free barrier that does not allow liquids to pass through. Although it is waterproof, strangely enough it is also breathable. This means that you do not overheat and do not become too hot when sleeping on a bed equipped with ‘Allergon’. This same barrier also stops skin

particles from passing into the mattress and makes it impossible for dust mites to colonise the mattress. Finally ‘Allergon’ can be machine washed at temperatures up to 90c and tumble dried if required. ‘Allergon’ is available in 20 different mattress sizes as well as a pillow protector. It is just one of a whole range of mattress protectors available from Snugnights – The mattress preservation specialists. Snugnights have it covered! In addition to their mattress protection range, Snugnights are pleased to announce their REVIVE and RENEW range of zipped mattress covers. As the name suggests these are designed to give a new lease of life to a tired and well used mattress. Renew is a zipped polycotton cover that completely encases your current mattress keeping any surface marks covered up and out of sight. As it is zip fastened it does not get accidentally removed with the rest of the bedclothes when they are changed, but can be removed when they are ready for the wash. REVIVE is similar but made from 100% cotton and finished in a classic white satin stripe. For more info contact Snugnights on 0151 608 4154 or

This is what happens to an unprotected mattress. You wouldn’t let this happen to yours…would you? Who wants to sleep on a stained, smelly, dust mite infested mattress?, but without the right kind of protector this is exactly what happens. Unhappy guests need no encouragement to complain or to comment online. Protecting your mattress is easy and inexpensive, but choose the wrong protector and your guest will just remove it and sleep on the unprotected mattress. Our wide range of mattress protectors extend the life of your mattress whilst providing your guests with a comfortable and dust mite free night’s sleep. Contact us today, whether you need just 6 or 600, in almost any mattress size for a bespoke quotation. Also ask about our zip on covers to improve the appearance of a used mattress. Contact Snugnights - the Mattress Preservation Experts

0151 608 4154



The World of hospitality Issue 11 2015

Infor CloudSuite Hospitality

Infor, a leading provider of business application software serving more than 70,000 customers, is now available to provide industry applications with greater flexibility and lower total cost of ownership. Infor Hospitality builds upon Infor's offerings available on Amazon Web Services (AWS), combining beautiful software with rich hospitality industry functionality. Through a flexible, subscriptionbased delivery model, customers can considerably lower upfront IT expenditure, and access specially configured functionality that is designed to meet the unique needs of hotels, resorts, casinos, and government lodging agencies. The release of Infor CloudSuite Hospitality provides Infor customers with a greater range of access when utilizing the full suite of financial and operations applications that help manage the online and guest experience. In addition, the suite can help significantly lower capital investment for IT, while still allowing customers to electronically share data such as revenue management, scheduling and customer information in real-time, ultimately allowing employees to focus on improving guest service and enhancing the bottom line. The suite also offers customers access to industry specific analytics, which are delivered through a unique user interface that provides critical data and metrics to end-users. The suite also utilizes Infor IONŽ, a purpose-built middleware and social collaboration engine Infor Ming.le™, which facilitates internal and external communications between customers and their suppliers. These enhancements support globalization by allowing users to view real-time data at any time and from any location. Infor CloudSuite Hospitality enables applications to be launched remotely, which in

turn can provide access to emerging partners, suppliers and joint ventures. Customers experience a faster return on investment with Infor CloudSuite Hospitality and a reduced total cost of ownership, as cloud delivery with AWS is managed through a monthly subscription. Without the need to purchase additional onsite servers and hardware or hire supplementary IT staff, Infor CloudSuite Hospitality is more cost effective upfront. "Whether it's a boutique single property or a global chain of resorts, hoteliers want solutions that make running operations easier, and by putting instrumental applications in the cloud, information can flow more freely and teams can better connect across multiple properties and departments," said Stewart Applbaum, senior vice president, Hospitality, Infor. "Infor CloudSuite Hospitality provides the flexibility the industry needs, with a focus on safety and security of information, to keep customers competitive with the new benefits of a cloud-based system." Infor will help customers to take advantage of Amazon Web Services' expertise and economies of scale by leveraging the AWS Cloud, providing access to resources when they need them, on demand and with auto-scaling built into the Infor applications. AWS provides services in 10 Regions, with 25 Availability Zones and 51 Amazon CloudFront Edge locations globally. For more information contact

Infor CloudSuite Hospitality

Modernize, simplify and save in the cloud Infor CloudSuite™ Hospitality offers the full functionality of five software applications for one low monthly cost: , Property management , Revenue management , Incident management and scheduling

, Social business collaboration , ION integration platform with interfaces included

Infor CloudSuite Hospitality is easy to use, quick to implement, and with minimal capital investment, you’ll be able to lower expenses and increase profitability, all while ensuring that your systems and data are secure and reliable.

Web: Twitter: LinkedIn: @inforHosp Infor Hospitality

Copyright ©2015 Infor. All rights reserved.


The World of hospitality Issue 11 2015

Jaymart has been providing bespoke matting and flooring solutions to the hospitality industry for over 45 years. We know that first impressions count, and a clean and impressive entrance is key in giving your reception area a dynamic, professional feel and can reinforce your brand. Our ever-expanding client list includes Marriott Hotels, Café Royal and Hilton Hotels and Resorts. We have been providing the world-renowned Claridges of London with our prestigious logo mats for a decade and, working alongside Abbeywood Floorcoverings Ltd, we have recently completed the project to replace the mats of these prestigious entrances. With Jaymart’s wide range of colours, and the accuracy of our computerised cutting,

we can reproduce virtually any logo within a smart and impressive mat that will remove the vast majority of walked-in dirt. What’s more, the nature of inlaid mats means that the logo never wears out, and our synthetic fibre In-genius and Raincheck logo mats also afford superior colour-fastness. As a result, a Jaymart logo mat helps keep your premises clean and looks great. Jaymart’s bespoke aluminium entrance and logo matting systems will give your hotel premises a superior, durable first impression. Entrance matting can be tailormade to meet your requirements and will not only enhance your entrance but

will work efficiently to keep your building walkways clean. So, however intricate your corporate identity may be, our sales team will help you to always make the very best choice. We also provide excellent solutions for bars, kitchens, gyms, hallways, offices, showers, swimming pool surrounds and wet areas. You can explore our ranges further at, or should you wish to discuss your project requirements in greater detail please contact one of our trained Consultants.


The London Tile and Mosaic Company


This new range with its innovative 300x150cm large format combines the established, classical characteristics of top of the range porcelain stoneware tiles with new high performance qualities at only 6mm thickness. 12 vivid realisations of natural marbles are available to choose from in either a honed or polished finish with sub-multiples of the largest size providing versatility in application. Find out more at