The World Of Hospitality - Issue 10 2015

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Issue 10 2015 ÂŁ4.99

Say hello to just two members of our exquisite GIGA and XJ collections


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Contents 68


EDITOR Simone Couture SALES DIRECTOR Jamie Bullock





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The World of Hospitality Issue 10 2015

Industry News Eureka Solutions launches new push into Scotland’s food and drink sector with Sage 200 to make companies even more successful


ureka Solutions, the award-winning provider of business systems, is making the most of Scotland’s Year of Food and Drink during 2015 by helping innovative food and drink companies thrive on their business success. The food and drink sector is a major contributor to the Scottish economy with one in five people in manufacturing working in the industry. The overall turnover in the food and drink sector grew to over £13 billion last year. Eureka Solutions has assisted a diverse range of UK based food and drink companies to become more efficient through the use of leading-edge Sage software solutions, notably the highly-rated Sage 200 suite of products. Eureka Solutions is currently on a growing path to further enhance its presence in this market. Jacqueline Reid, Head of Marketing at Eureka Solutions, said: "We have had a very productive long-term relationship with Sage and have further developed its benefits for a wide range of wholesale companies across Scotland including Keltic Seafare, Stewarts of Tayside, JK Thomson and Matthews Oriental Foods. “Our team of Sage specialists has been focusing consistently on the wholesale food and drink sector, and has substantial experience in developing and delivering solutions that meet the individual needs of these businesses and their processes. “We will be occupying Booth 4551 at this year’s ScotHot event from 4th to 5th March in Glasgow’s SECC and are looking forward to showcasing our expertise to yet more food and drinks businesses and to demonstrating how we can help them better manage and grow their businesses.” Alistair Livingstone, Managing Director at Eureka Solutions, said: "Food and drink companies in Scotland can benefit significantly from our experience and from our Sage 200 solution designed for food and drink wholesale businesses. “This will offer substantial cost savings, increase mobility and help improve sales to food and drink businesses as they expand their businesses and move into new markets.”

Speakers announced for this year’s National Hotel Marketing Conference Tuesday 14th April at St George’s Park The speaker line-up is being finalised this week for the 2015 National Hotel Marketing Conference. The event takes place on Tuesday 14th April at the Hilton St George’s Park, the Football Association’s £100m centre of excellence near Burton-upon-Trent, Staffordshire. The National Hotel Marketing Conference is organised in partnership with the Hotel Marketing Association and the Chartered Institute of Marketing, and is supported by industry associations including the BHA, Institute of Hospitality and VisitBritain. The conference will include 15 different sessions on aspects of hotel marketing, and industry speakers include Peter

Hancock (CEO of Pride of Britain Hotels), Simon Rhatigan (MD of Devonshire Hotels & Restaurants), Stephen Miles (GM of the Radisson Blu Edwardian Hotel, Manchester), Marijke Morris (Marketing Manager of Stoke-by-Nayland Hotel), Gemma Edmonds (GM of the Eden Collection’s Buckland-Tout-Saints Hotel) and Sarah Fussey (Head of Marketing for Best Western GB). Other speakers include James Bland of leading market research agency BDRC Continental, Justin Bowser of hotel CRM systems provider HTK, and Simon Bullingham, Group MD of leading hotel branding agency Journey. The conference is expected to attract over 200 delegates, and the full conference programme can be seen on the conference website – Places can be booked for the conference either online, or by calling the conference office on tel. 01904 438100, or emailing

Groupize Launches Highly Anticipated Groupize Pages, Offers Free 90 Day Trial to Hotels


roupize Solutions, the leading provider of group booking technology for hotels, announced today the launch of their new Groupize Pages product with a free 90 day trial. Independent hotels, resorts and chain hotels can use the solution to create unique customized pages for organizers and attendees of weddings, meetings, groups and events to self-manage their room block online and via mobile devices. A dedicated group page is available for all groups booked in the hotel’s CRS, regardless of size of group or booking channel. A sales manager can create a dedicated group page in just 15 seconds for any group. The organizer instantly receives notification and from their desktop or mobile device, they can manage their block, invite guests and update payments without delay. The ability to manage their group online impresses organizers by eliminating the need to contact the hotel by phone or email with any updates. All updates made online are incorporated into the hotel’s system via a two way connectivity to the CRS, also relieving sales staff from many of the time consuming post booking details. Group organizers can invite their friends by email or text. Invited guests can register, select their room, provide payments, add additional guests, add special requests, make modifications or release their rooms online via desktop or mobile device. Hotels can utilize the Groupize Pages product to send communications to the group including reminders, alerts and promotional messages. The solution also sends a courtesy rooming list to the hotel, although all the reservation information is already populated in the CRS without any re-keying, and it can autocancel rooms that have not been picked up. Hotels utilizing the unique platform differentiate themselves by offering cutting edge technology that enhances guest experience and satisfaction, while drastically saving time and costs associated with post booking needs. To sign up for the 90 day free trial of Groupize Pages, go to

The World of Hospitality Issue 10 2015


Dining Innovation Group Opens First Japanese-Style BBQ Restaurant KINTAN in London

Holiday Inn Savannah Historic District Sold for $28 Million



INING INNOVATION GROUP, known for developing Japanese restaurants in various locations globally, has opened a KINTAN in the Holborn area of London. KINTAN is a ‘yakiniku’ restaurant (or Japanese-style BBQ) that has gained popularity not only in Japan, but in locations throughout the world as well. Numerous visitors have already been savoring its authentic yakiniku menu since opening in August.

KINTAN was born from the desire to provide Europe with authentic Japanese-style yakiniku that uses

carefully selected ingredients. The innovative restaurant was developed by Tomoyoshi Nishiyama, the talent behind creating Japan’s number one yakiniku restaurant chain. Thirty restaurants are already in operation in the US and have garnered significant popularity. The popular US menu’s full line-up has been adopted at the London location. Prices have also been set quite reasonably - lunch can be enjoyed from 9 pounds, and dinner ensembles from 29.5 pounds. “Yakiniku” refers to Japanese-style BBQs. This new dining style allows people to cook meat, seafood, and vegetables themselves right at the table to their desired doneness. The restaurant features state-of-theart smokeless roasters that keep the atmosphere smoke and odor free. KINTAN provides authentic Japanese yakiniku in an atmosphere that embodies the Japanese cultural concept of harmony.

INTEREL Wins TechOvation Award


eadquartered in Dubai, INTEREL, the world’s fastest growing manufacturer of integrated room technologies in the luxury hospitality industry, took first place at the 2015 TechOvation Awards held at the Hotel Technology Next Generation (HTNG) North American Conference in San Antonio, Texas. The Hotel Technology Next Generation (HTNG) TechOvation Award was created to recognize and reward technology innovation in the hospitality industry. The awards, which had a staggering 18 entries this year, saw contestants present their innovation before a live audience of registered conference attendees, investors and a distinguished panel of judges, comprising top hotel IT executives and consultants. Finalists had the opportunity to present their product in a second round with the winner being selected through live voting during the conference. The INTEREL ‘connectBsmart’ beacon framework enables today’s limited Bluetooth Smart Low Energy (BLE) beacon technology to be fully realized as truly networkable infrastructure. Traditional beacon technologies are offline, battery powered and non-upgradable. When embedded in INTEREL’s intelligent guest room control panels throughout a hotel, the ‘connectBsmart’ beacon framework enables INTEREL’s derivative Bluetooth Smart BLE beacons to be managed as infrastructure. The beacons are powered and online, remotely upgradable and configurable, deliver two-way communication and are fleet managed. The award-winning ‘connectBsmart’ framework enables hotels to subtly interact with guests through the hotel’s technology infrastructure, using the guest phone’s Bluetooth signal. This will allow hotels to further personalize the guest experience based on the guest’s location within the premises. In addition, hotels will be able to better manage their energy consumption by adjusting lights and temperature based on the guest’s presence and predicted behavior. As a Platinum Industry Partner, INTEREL has been an active member of HTNG since early 2012. This was the second time the company entered the awards competition, being named first runner up at last year’s awards for their Augmented Reality Room Control App.

ey International, a Miami-based real estate and investment firm, has closed on the purchase of a Holiday Inn Hotel in the Savannah Historic District for $28 million. Located at 520 West Bryan Street in Savannah, Georgia, Peter Lopez of Stearns Weaver Miller Weissler Alhadeff & Sitterson represented the development firm in the transaction. Holiday Inn Savannah Historic DistrictThe hotel recently underwent an extensive renovation and is now one of the crown jewels of this prominent historic district. Nested in the heart of Savannah, this is one of the most popular travel destinations in the nation thanks to its picturesque riverside scenery, historic homes, cobblestone streets, top restaurants, nightlife and charming boutiques. The hotel is located one block from Savannah’s famous River Street, adjacent to the Ships of the Sea Maritime Museum, and a short walk from the City Market, art galleries and the other historic attractions in the Savannah Historic District. “Our company is excited about breaking into the Georgia hotel market,” said Diego Ardid, Co-President of Key International. “With the Holiday Inn located in such a desirable neighborhood, we are pleased to add this hotel to our growing portfolio.” Key International’s hotel holdings include the famed Eden Roc Miami Beach Resort & Spa, the Marriott Stanton South Beach, and a resort property currently undergoing an extensive renovation in St. Augustine Beach, Florida. Since the 1970s, Key International has acquired and developed much of South Florida’s premier real estate including many of the area’s most high-profile locations such as the Marriott Stanton South Beach, Eden Roc Miami Beach Resort & Spa, 1010 Brickell, 848 Brickell, 400 Sunny Isles, and Mint. Key International has distinguished itself as one of the area’s most renowned developers, bringing an international focus to South Florida. From commercial property in all the right locations, to the most luxurious residential addresses, Key International is at the leading edge of Florida’s development community.

Temporary Jobs to Grow 13 Percent Over the Next Five Years


s the growth in temporary jobs here to stay? Temporary help services was among the first industries to add jobs when the recession officially ended, growing 15 percent from 2009 to 2010 and 57 percent from 2009 to 2014. Nearly 3 million people are employed in temporary jobs today, and new analysis from CareerBuilder shows that number will continue to rise in 2015 and beyond. Temporary employment is expected to grow 3 percent (75,384 jobs) from 2014 to 2015 and 13 percent (354,877 jobs) from 2014 to 2019. The study is based on data from Economic Modeling Specialists Intl (EMSI), CareerBuilder’s labor market analysis arm that pulls data from over 90 national and state employment resources. For more information, visit


The World of Hospitality Issue 10 2015

In 2014 Total Investment in the Lodging Industry Was an Estimated $30.8 Billion


odging Econometrics reports that In 2014 total investment in the lodging industry was an estimated $30.8 billion. Of the 1,292 hotels that were transacted 935 reported a selling price into the public domain. The average selling price per room for those hotels was $156,002, up a dramatic 20.6% Year-Over-Year (YOY). The healthy increase in selling prices is due to record-setting hotel revenues and profits, low interest rates and the availability of attractive financing terms. LE foresees selling prices continuing to accelerate for the next several years as hotel performance continues to shine in the absence of any significant new supply. A critical part of the equation is that interest rates, although expected to rise, still remain attractive causing competition to intensify for prized single assets and portfolios.

Hotel Biz Analytics Predict a Bright Outlook for US Hoteliers


uture business activity in U.S. hotels rose in January according to the latest reading of the Hotels’ future business conditions (HIL) indicator. e-forecasting. com’s HIL, a composite indicator that gauges future monthly overall business conditions in the U.S. hotel industry, increased by 0.3% in January to 119.7, following an increase of 0.4% in December. The index is set to equal 100 in 2005. Graph - Hotel Industry Leading Indicator January 2015Looking at HIL’s six-month growth rate, which has historically confirmed the forthcoming turning points in U.S. hotel business activity, posted a positive rate of 4% in January, following a positive rate of 4.2% in December. This compares to a long-term annual growth rate of 3%, the same as the 30-year average annual growth rate of the industry’s gross domestic product.

The probability of the hotel industry entering into recession in the near-term, which is detected in real-time from HIL with the help of sophisticated statistical techniques, registered 1.7% in January, up from 1.5% reported in December. When this recessionwarning gauge passes the threshold probability of 50% for a more than three months, the U.S. hotel industry will enter a recession phase in its business cycle., an international economic research and consulting firm, offers forecasts of the economic environment using proprietary, real-time economic indicators to produce customized solutions for what’s next.

Sydney Hotels Report Positive Results for February 2015 STR Global’s preliminary February 2015 data indicates positive performance for Sydney. Based on daily data from February, Sydney reported: • a decrease in supply (-1.0 percent) and flat demand growth (+0.1 percent); • a 1.1-percent increase in occupancy to 91.4 percent; • an 8.2-percent increase in average daily rate to AUD233.69; • a 9.4-percent increase in revenue per available room to AUD213.62; and • a 3.0-percent increase in RevPAR is expected in 2015. “Sydney reported record levels in the three key performance measures of any February for the last two decades, driven by the ICC Cricket World Cup 2015, which is currently taking place in Australia”, said Elizabeth Winkle, managing director of STR Global. “The outlook for 2015 remains positive for the metropolis, with occupancy levels in excess of 80 percent, and ADR mainly driving the growing hotel performance for the year”. STR Global will release February 2015 results in two weeks. The February edition of the STR Global Hotel Market Forecast is now available.

Want Better TripAdvisor Rankings? Do These 3 Things. To date, there are 4.4 million hotels and other travel businesses listed on TripAdvisor. You deserve to be at the top – you know it, your staff knows it. But what will it take for your property to place in the top 30 search results, placing you on the first page of results for your destination? While TripAdvisor keeps their sophisticated ranking practices a closely guarded secret, we believe 3 primary factors contribute to your search ranking: Consistency, volume and frequency. So, to boost your placement, you’ll need to address these three criteria in your hotel internet marketing strategy. Here’s how to make it happen:

1. Be Consistently Awesome The most surefire way to hit the TripAdvisor trifecta - achieving volume, frequency and consistency - is to wow your hotel guests and meeting attendees during their stay, not after check-out. Your staff should be adamantly delivering remarkable service and authentic hospitality, day in and day out. The bulk of your reviews will come from one of two guests: Those who loathed their stay and those who loved it. So, it’s up to your staff today to influence what type of review you’ll get tomorrow. 2. Proactively Urge Your Guests to Leave Reviews Sure, a ton of guests will write a review without you having to ask. But, what about the majority who forget? Or, who assume their opinion doesn’t matter? Or, who think it takes too much effort to leave a review? You have to take matters into your own hands and proactively ask and encourage your guests to leave reviews.

3. Respond to ALL Reviews (yes, even the awful ones) Hotel review tools like TrustYou and Revinate make it easy to monitor and respond to reviews. If time is tight, then use your time to address the negative reviews first. Bad reviews are actually an opportunity for your customer service to shine. Research shows that online sentiment rises when hotels show they are serious about resolving any issues and care about their customers feedback. Consider this: In Q2 of 2014, 128 million people had downloaded the TripAdvisor mobile app. And there are now over 170 million reviews on TripAdvisor. Yet many travel marketers still neglect to respond to negative reviews. This has to stop. When a guest complains in person, you work to accommodate them, so they will speak highly of you. You’d never ignore their complaint. Marketers must be as vigilant about keeping TripAdvisor reviewers happy online as they are about keeping the guest happy on-property.

Lodging Interactive Expands Reputation Management & Social Media Marketing to Restaurants


nline reviews and social media accounts are trusted avenues that consumers use to evaluate a restaurant. Hoteliers need to consider dedicating resources to creating a robust digital marketing strategy for their on-site restaurants that will reach and speak to potential diners. The belief is that the food, ambiance and service offered at a restaurant paints the picture of the dining experience at that establishment. However, as is reflective in the number of restaurant reviews online and how much stock consumers put in them, a digital presence on review sites and social media channels is just as important as the delicious smells wafting from a restaurant’s front doors. How to Market Restaurants Online: Digital marketing of restaurants is most effectively handled as a strategic, multi-pronged approach. The approach ideally involves a strong and consistent social media presence as well as professional, helpful responses to restaurant reviews on sites that offer management the opportunity to reply. There are also countless other avenues to consider as well, including: a blog, sharply designed and welltimed email marketing campaigns targeting loyal diners or potential customers looking for the latest special or coupon, app and online promotions, contests, promoting participation in local events, and establishing a hashtag to name a few. The digital marketing aspect of promoting a restaurant can often be a secondary thought. But creating the same intimate, casual or fine dining experience on social media that can be expected at a restaurant is essential to standing out in an industry of numerous options, typically searched for with little lead time and often sought out by location and via mobile device. If resources are limited, and they almost always are, the two areas restaurateurs should concentrate on are social media channels and responding to reviews. Social Media Presence: Accounts on large social sites including Facebook and Twitter may seem obvious, but less obvious platforms can also assist in raising awareness of a restaurant. Consider image-centric platforms such as Instagram and Pinterest to showcase quality images of dishes or share recipes as well as video-based channels like YouTube and Vine to offer a “behind the scenes” look. Establishing these accounts is just one piece of the pie. Regularly scheduled postings that share specials and discounts as well as local write-ups and upcoming events will help to gain the following restaurants desire for long-term success. A restaurant’s following is found by posting information on social media, but it is maintained and flourishes by posting quality content that doesn’t always sell. “Social media has shaped a new way for consumers to interact with businesses,” says Rosella Virdo, Director of CoMMingle Social Media at Lodging Interactive. “It is actually the old way of interacting, person to person. Over more than the last hundred years: from telegraphs, telephones, beepers, cell phones, smart phones -- each progression in technology has made the connection more personal. The social media and review sites have soften the digital world to bring the human touch back to what has driven technology.”

Not only will followers be given a glimpse of a restaurant’s style, cuisine and philosophy on social, but it also provides a platform for your customers to post quality content on a restaurant’s behalf. Encourage diners to share their experience and they’ll quickly become social media champions. Considering that 49% of people use Facebook when searching for restaurants, the positive buzz on social media can be more influential than your most strategically placed, thoughtfully targeted ads. Restaurant Reviews & Online Reputation: Social media lets patrons informally share their take on a restaurant with their followers, with Facebook reviews going a step further by putting this feedback directly on a restaurant’s page. Review sites like Yelp and Urbanspoon are resources for diners searching for where to eat, when to eat or even a particular cuisine. They provide information like price point, menu and location, details that are essential to the decision-making process for the mobile user, 95% of which conduct restaurant searches. These sites are also home to positive and negative feedback from guests that is considered just as trustworthy as a personal recommendation by 79% of consumers. Reviews, however, have the potential to be far more impactful based on their considerably greater reach than traditional word of mouth. Consider these statistics: • 53% of 18- to 34-year-olds report that online reviews factor into their dining decisions. Source • 58% of consumers searched restaurant ratings online in 2014, making it the top-searched industry. Source • A one-star increase in a Yelp rating leads to a 5 to 9% increase in revenue. Source Managing these reviews should be a priority. Negative reviews are opportunities to reach out and connect not only to the reviewer, but the greater audience of readers. Address positive and negative feedback and monitor business listings for reviews that violate site guidelines. Restaurateurs need to be aware of what is being said about their business online and have a process in place to look into reviewers’ comments and respond accordingly. “Restaurateurs put much effort into their menus, atmosphere, quality of ingredients, service and so on,” says Virdo. “Is your restaurant showcasing who you are in the digital world where your guests are speaking and sharing things about your restaurant and food?” “Restaurateurs and hoteliers should create what they can maintain, manage and grow,” says DJ Vallauri, Lodging Interactive Founder and President. “That may be a restaurant with an enticing atmosphere and menu that turns a one-time diner into a loyal patron, but that may not be social media and that’s where we come in. CoMMingle for Restaurants is a significant resource for restaurant owners as well as hotels that have established, flagship on-site restaurants with their own following.” Lodging Interactive’s CoMMingle for Restaurants can create and execute an innovative social media and reputation management strategy customized for your restaurant. The experienced digital marketing strategists that provide solutions for hotels will cultivate your restaurant’s online presence.

Hospitality Jobs Role: Health and Safety/Office Administrator Location: London (Greater) Salary: Up to £32K, with relevant experience Company to Contact: ISE PARTNERS LIMITED Role: Head of Catering Operations Location: Southampton, Hampshire Salary: Competitive salary plus benefits Company to Contact: ONLINE RESOURCING LTD Role: Digital Marketing ManagerCreative Events Company Location: Hertfordshire Salary: Between £30,000-£40,000 DOE plus bonus and share options Company to Contact: PORTMAN SCOTT Role: Bar Manager Location: City of Westminster, London (Greater) Salary: £32,000 Company to Contact: CF APPOINTMENTS Role: Head Chef - private residence Location: London Salary: £55000 - £75000 per annum Company to Contact: TIGER RECRUITMENT Role: Property Manager Location: Aberdeenshire Salary: £26,438 Company to Contact: THE NATIONAL TRUST FOR SCOTLAND Role: Sales Executive- Luxury Travel/Aviation Location: London (Greater), Hertfordshire Salary: Up to £24,000 plus excellent OTE Company to Contact: PORTMAN SCOTT


The World of Hospitality Issue 10 2015

PANGKOR LAUT RESORT MALAYSIA OFFERS NEW ESTATE EXPERIENCE New helicopter and yacht take luxury to a new level

The World of Hospitality Issue 10 2015


Discover what makes The Estates on Pangkor Laut feel like paradise as YTL Hotels offers guests a perfect seven-night getaway. The new Estate Experience includes transfers on the newly acquired AgustaWestland 139 twin-engine helicopter to take guests directly to the island and their residence for the week, one of the eight Estate homes, where they will be pampered with a host of activities and treats throughout the week. Pangkor Laut is a privately owned island located three miles off the west coast of Malaysia along the Straits of Malacca. In a small secluded cove on the island rest eight stylishly designed Estate homes, which blend beautifully into the natural environment. Each Estate offers a private infinity-edge pool, outdoor pavilions, bespoke service and ample living, lounging and sleeping space to luxuriously accommodate up to six people in total privacy.

The Estate Experience at Pangkor Laut is a week of pure luxury. Enjoy a scenic two-way transfer by helicopter from Subang Airport, direct to the island. With each Estate there is a butler to provide bespoke service throughout the entire stay, and dining is a gourmet adventure with the aroma of freshly baked bread, exotic tropical fresh fruit, seafood literally just caught, and dining options around the island, with cuisine from Thai to Malaysian, Chinese to Western. The week’s package includes an overnight stay at sea on ‘YTL Lady’; a day filled with spa treatments at the award-winning Spa Village; and a deep sea fishing expedition or leisurely cruise on the newly purchased Flybridge Princess Yacht.


The World of Hospitality Issue 10 2015

Guests can trek into the high rainforest with the resident naturalist, spotting hornbills and longtailed macaques, walk to Emerald Bay for a private breakfast or brunch on the beach, spend their days kayaking, snorkeling or sailing, or try their hand at Tai Chi and relax with yoga exercises. This seven-night luxury package for up to six guests is offered at the special inclusive price of US $35,000 (approx ÂŁ21,377*) per Estate, which covers all food and beverage, private bar, and use of all the facilities at Pangkor Laut Resort, including the helicopter transfers.




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Prime is a new steak and grill restaurant, unique to St Albans. Owners Terry Greenhill and Ferdi Pacelli approached DesignLSM to create an original brand identity and interior design to reflect their new high quality steak restaurant concept. Aware that their local audience would be predominantly affluent couples attracted to the area by local heritage redevelopments, Terry and Ferdi were clear from the outset that they did not want Prime to be the commonly seen overtly masculine and casual steak house restaurant.

With this clear starting point for the brand identity, we created a refined identity centred around memorable silhouetted iconography and a classic serif font. We provided full brand application encompassing signage, printed collateral, menu covers and elegant gift cards. The roll out also extended to designing the website and all online touch points. Located on London Road in the ground floor and basement of a fairly anonymous building, one of our first design challenges was to create an inviting presence from the street through striking signage, enchanted trees and an inviting glimpse into the restaurant itself. Within the restaurant, our interior design takes it’s cue from the elegant brand identity creating a warm, refined scheme. Bespoke metalwork screens and luxurious high back leather booth seating create intimate zones that cater for couples and groups. The chic colour palette of navy, chocolate brown and tan is seen throughout in the stained herringbone floors, bare brick walls, and warm yellows of hand blown glass pendants dotted throughout the space. Following the successful opening last month, Terry says “We’re totally delighted with the new restaurant. We’ve now been open four weeks and we couldn’t have had a better response to both the food and interior design. Taking Prime from a conceptual design to a physical reality has been an interesting challenge and we now have the bigger challenge of keeping this place busy!”

Mediocrity knows nothing higher than itself, but talent instantly recognizes genius Sir Arthus Conan Doyle, 1915

22 press correspondents and journalists from worldwide major medias reward the BEST HOTELS, CHARMING HOTELS and RESORTS in EUROPE Middle East, Asian and African best hotels get also a major Award

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The World of Hospitality Issue 10 2015


Retain cards and be PCI Compliant while increasing customer spend, lowering costs and losses, thereby improving results. When a vendor retains a credit card or debit card, or indeed handing over his or her ID card as security against running a tab or renting sporting equipment, there is always some uncertainty about the safety of the card whilst out of the customers’ possession. CardsSafe® eliminates any concern as it is the simplest and most efficient way to ensure the card’s safety from potential misuse. The CardsSafe® system is now quickly becoming the “best practice” way of handling cards retained by merchants in the UK hospitality and leisure industries. More than three thousand venues use the system every day and cardholders really appreciate that their security concerns are dealt with in this easy to use system as offered by CardsSafe limited as evidenced by these unsolicited statements. • • •

We wouldn’t be without CardsSafe® this is such a simple and professional system Customers are delighted we look after their interests and they spend more Chargeback and “walkouts” virtually disappeared after we got CardsSafe®

Therefore, CardsSafe® pays for itself, the financial health of the vendor is improved, and it helps ensure an extremely positive customer experience as well.

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The World of Hospitality Issue 10 2015

The World of Hospitality Issue 10 2015


Hospitality interiors experts Richmond have been commissioned to create the interiors for P&O Cruises’ largest ship so far, the Britannia. For the first time, P&O Cruises has approached the entire interior design scheme differently, handing over every aspect of its cabins, suites and public areas to one design agency. With a portfolio including some of the world’s finest five-star hotels, Richmond have a wealth of experience in creating superlative interior schemes internationally. Their portfolio includes hotels such as the luxurious Langham hotels in London and Chicago, the awardwinning Four Seasons Gresham Palace in Budapest, the recently opened Four Seasons Moscow, and Corbin & King’s first acclaimed hotel, The Beaumont, in London’s Mayfair. Richmond’s latest challenge combines the excitement of cruising with the sophistication and comforts of a five-star hotel. Richmond have approached this project in the same way they would a luxury hotel, with their understanding of the requirements of the modern day traveller playing a key role, in what promises to be a ‘modern classic’ from P&O Cruises.


design interiors for Britain’s largest cruise ship, P&O Britannia The interior design scheme originates from P&O Cruises heritage, with a quintessentially British sense of style and glamorous, classical touches; yet, it incorporates new innovations and concepts in dining, technology and entertainment to appeal to new audiences, as well as resonating with P&O Cruises loyal customer base. The three-tier Atrium is the social heart of the ship and offers a refined, flexible and sophisticated social setting, with an elegant sweeping staircase connecting the decks. Richmond applied their experience in hotel design by creating a space similar in function to that of a hotel lobby: a central zone where the social life of the ship comes together. The Atrium space is much larger than in any previous P&O Cruises ships and Richmond have maximised its use by offering a Market Café, with patisserie from master patissier Eric Lanlard, delicatessen and gelateria to be enjoyed during the day, and the Blue Bar, on the opposite side of the lower deck, which comes to life predominantly at night, as well as a number of sophisticated shops located in the middle retail deck, relaxing coffee bar and wine expert Olly Smith’s The Glass House wine bar.


The World of Hospitality Issue 10 2015

The Atrium’s centrepiece and focal point is a ‘Star Burst’ sculpture that stretches all three decks; a remarkable lighting installation which takes its inspiration from the star constellations used as historical naval references and draws on P&O Cruises rich British and seafaring heritage. The space that surrounds it is contemporary yet classic with a nautical blue and cream colour palette that flows throughout the public spaces, and carpet design reminiscent of a traditional British garden maze. Richmond were previously involved in the successful relocation of the Spa area on P&O’s Royal Princess cruise ship, which moved to a more fitting location connected to the lower Atrium deck.The Oasis Spa on board Britannia has also been positioned here. This serene space with a moody palette offers

guests a luxurious and calming environment. Passengers can relax in a central plunge pool, and enjoy treatment rooms, experience showers and waterbeds. In the Oasis Spa, lighting solutions enhance the freshness of the space, and create a relaxing atmosphere complementing the dark texture elements. Across the entire ship Richmond worked very closely with lighting design consultants, Maurice Brill Lighting Design, to ensure the lighting enhances the interior design elements, giving drama and depth to all the spaces. In addition to the ship’s all day-dining restaurant, Horizon, and main dining rooms, Peninsular, Oriental and Meridian Restaurants - where the division of space has been reconsidered to create more intimate areas - guests can enjoy an unforgettable

The World of Hospitality Issue 10 2015


fine-dining experience at The Epicurean Restaurant, where the emphasis is on quality cuisine and grand-style. An exclusive restaurant, the Epicurean exudes glamour and luxury in an understated and comfortable way, with a soft cream palette and highlights of colour and opulent, metallic detailing.

by nature and spices, and modern patterns which pay homage to the food it serves. Richmond have created smaller, more intimate spaces within Sindu and used decorative lighting and textural screen detailing for a private and unique experience for its customers.

P&O Cruises celebrates culinary talent with Britannia’s Food Heroes - an unprecedented line up of the country’s celebrity chefs who lend their expertise to the varied fine-dining options on board, ranging from speciality restaurants and wine bars through to special gala dinners. One of the superior restaurants is Michelin starred chef, Atul Kochhar’s Indian restaurant with a twist, Sindu. A quality space with a modern fusion Indian theme, Sindu is spacious yet comfortable, with a colour palette inspired

The newest gastronomic experience on-board is The Cookery Club in association with celebrity chef James Martin. A dedicated, clean and functional space with 12 cook stations, the Club offers passengers the opportunity to enjoy a range of classes, hosted dinners, demonstrations and tastings. Here elements of display, in the form of graphic blackboards featuring menus and food illustrations, decorate the room and provide plenty of inspiration.


The World of Hospitality Issue 10 2015

The Crows Nest observation bar, located at the fore of deck 16, is destined to become one of the most popular spots on board, with its spectacular panoramic views. A unique space, the Crows Nest emulates traditional, nautical décor with rich timber panelling, displaying historical P&O Cruises memorabilia, and an eclectic mix of comfortable seating including high wingback chairs. The Crystal Room on deck 7 is P&O Cruises show lounge with a dance floor dedicated to ballroom and Latin dancing. Richmond’s careful planning of the ship allows the Crystal Room to be accessible yet protected from the general circulation flow. The palette of subtle golds and pale blues is complemented by elegant, floral decoration, which is carried through into the balustrades. A graceful chandelier hangs over the dance floor and mirroring set around the outside, accentuating every aspect of the room. In the words of Richmond Director, Terry McGillicuddy, “the biggest challenge of spaces within a ship is the lack of available height”. Richmond have created the illusion of extra volume by coffering the ceiling, mirroring elements, and focusing the light to emphasise and enhance the space. The 1800 Cabins and Suites have been designed in a fresh and clean palette of soft calming greens or blues and respect nautical tradition whilst being equipped with the sophisticated ‘mod cons’ and technology you would expect to find in a fivestar hotel. Richmond have redesigned the cabins to maximise

the available space, giving each cabin type its own identity and offering a more comfortable experience. Each outward-facing cabin has a balcony whilst all cabins feature exclusive artworks by selected British artists, as part of the multi-million pounds art collection on board. Overall, Richmond have achieved an understated, quintessentially British feel, with a relaxing yet contemporary and luxurious atmosphere through the use of shape, space and soft furnishings. Richmond have also emphasised the use of various different spaces within the ship by giving them an individual identity, resulting in a coherent design which flows effortlessly throughout the entire vessel. Terry McGillicuddy comments: “As a British company it has been an honour to have worked with P&O Cruises on the interior of their, and this country’s largest and most contemporary ship. British culture vastly influences the design of Britannia with a modern yet classic interior that reflects British elegance and incorporates nautical tradition” Britannia will be named in March 2015, arriving at Southampton in early March, to be followed by a week of inaugural events. Britannia will set sail on her maiden voyage on 14 March 2015, which will see the ship sail from Southampton to the Mediterranean, the Norwegian Fjords, the Canary Islands and the Baltic Sea.

Shopkit Bar Magazine Sept 2014 2 11/08/2014 15:39 Page 1

The World of Hospitality Issue 10 2015


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Creating uniforms that complement the interior of each part of the resort was part of the brief. This picture shows a waitress in the resort’s Cafe Suq

Fashionizer Couture Uniforms launches full uniform programme for Four Seasons Resort Dubai at Jumeirah Beach

The World of Hospitality Issue 10 2015

Fashionizer Couture Uniforms is delighted to announce that it has completed its first major project for Four Seasons Hotels and Resorts, Four Seasons Resort Dubai at Jumeirah Beach. The UK design company provided a full range of uniforms across the hotel, restaurants, bars, pool and spa in time for the resort’s launch in November 2014. Designed in line with Four Seasons’ vision and the resort’s luxurious environment, Fashionizer has created more than 50 different looks, 90 new styles and produced more than 6,000 garments. The collection ranges from doorman, concierge and front-of-house to four different restaurant concepts and roof-top nightclub. It also incorporates provision for both indoor and outdoor service, including housekeeping, pool, beach and spa. All fabrics were chosen to fit in with the colour palette and to address the climatic conditions in Dubai. The uniforms reflect the fashionable, glamorous image of the Four Seasons resort while taking into account the diversity of each department’s requirements and referencing the character of each outlet. This starts with first impressions: the valet staff have cool, crisp cream

polo shirts trimmed and teamed with turquoise accessories that reference the colour of the sea. Once inside, the turquoise palette is complemented by opulent gold, which is picked out in the embroidery detail of the bellboy’s uniforms. Each restaurant has its own identity: the Suq restaurant uniforms reflected the modern design with accents of orange, whereas the Sea Fu fine dining restaurant with a poolside terrace required different looks for day and night: vibrant blue and crisp, smart black. For the Hendricks bar we designed luxurious gold patterned jackets that are in keeping with its ‘gentleman’s club’ feel. The Shai tea lounge required a more subtle look, interpreted in jacquard cream dresses and waistcoats, whereas we used midnight blue to capture the glamorous, heady atmosphere of the Mercury rooftop bar which overlooks the Dubai skyline. The contract also included fitting and alteration of all uniforms for 550 staff onsite in Dubai. As a global resort, Four Seasons recruits staff from all over the world, and was therefore seeking a supplier who could design and fit uniforms for a wide variety of body shapes and heights.



The World of Hospitality Issue 10 2015

Fashionizer Managing Director Debbie Leon said: “It has been a great pleasure to work so closely and productively with the resort team in Dubai. New openings bring their own challenges – not least that we have had to provide uniforms for a very diverse staff many of whom had not then been recruited – but it is a challenge that we have relished. We have been able to draw on all our design, technical and management skills to resolve all the issues.“ Four Seasons has nearly 100 luxury hotels and resorts worldwide and has an established reputation for providing

high levels of service for its guests in elegant surroundings. Simon P Casson, Four Seasons Resorts Regional Vice President and General Manager said: “Debbie and her team are driven, hands on, engaged and dually focused on quality and budget. They challenge the process and ask smart questions and are on top of the follow-up and detail required to drive the processes forwards. We have ended up with some chic and creative uniforms and it has been a great and positive experience to partner with Debbie and the team at Fashionizer to achieve this result.”


The World of Hospitality Issue 10 2015



SPECTRALINK – SOLUTION OF CHOICE FOR HOTELIERS GLOBALLY. Spectralink in-building wireless solutions, streamline hotel management & increase hotel safety, security, and guest service levels. Spectralink mobility solutions delivered by ICON integrate with front of house, housekeeping, kitchen, and PMS solutions to provide innovative, responsive solutions that: • enhance hotel security and safety, • deliver staff protection, • improve guest service levels, • access hotel functions and applications, • improve task management, • streamline communication for hotels of all sizes.

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The World of Hospitality Issue 10 2015

for every occasion

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Where premium products meet personal service from inspiration to installation.


The World of Hospitality Issue 10 2015


The World of Hospitality Issue 10 2015


Resonate interiors successfully won the design of Salamanca’s prestigious new Headquarters in London at 25 Berkeley Street. 11,500 sq. feet at the top of this quintessentially Mayfair building, with stunning views and a great floor plate that was double aspect all the way through. The Salamanca Group combines traditional Merchant Banking practices and values with Operational Risk expertise. Whether they are individuals, corporates, institutions or governments, Salamanca acts as a business partner to all their clients, providing them with a truly holistic approach. The client briefed Resonate to emulate the Salamanca Group who are synonymous with style and elegance. The space was to give form to this both in layout and in the selection of classic and timeless materials. Resonate have designed and delivered a refined scheme of travertine, leather, timber and glass, which were repeated to provide a distinguished backdrop. Their signature motif of a squared hexagon was repeated through many aspects of the design. It can be found from the floors to the reception desk to the meeting room tables and the manifestation, as a visual language linking the spaces. Overall a striking, clean and simple design with longevity in mind. The reception is both sophisticated and graceful allowing visitors to relax in the business lounge before and after attending meetings. The clients’ existing artwork was considered in conjunction with the selection of new key pieces where appropriate, suiting the space. Bespoke bookshelves and bronze portals were designed specifically to celebrate these key pieces including a Picasso. To replicate a decadent environment, the meeting rooms themselves were designed to a luxury feel, a trusting environment in which to nurture client relations. All front of house rooms channel Salamanca’s personality and reflects continuity from the reception space in terms of finish and attention to detail. For this reason, two of the meeting rooms interconnect with sliding folding walls, allowing for internal management meetings of up to 30 people. Resonate were given an impressive board room space to work with. This is a triple aspect room with adjoining balcony. The space gives visual access to the BT tower and beyond. This room is designed to accommodate board meetings alongside more social activities, embracing a continuum across creativity, personal and business, through the incorporation of a more relaxed lounge area and bar. Visually coordinated acoustic panels are featured in the space to absorb unwanted sounds and minimize general unwelcome noise in the area.


The World of Hospitality Issue 10 2015

The World of Hospitality Issue 10 2015



The World of Hospitality Issue 10 2015

The office workspace is entirely open plan, inclusive of the board of management and 110 people on 1400mm wide desks. Each workstation features two screens with mobile arms and thin technology. A calming regularity is present with every workspace featuring these same elements; a simple and timeless bench system from Dynamobel with subtle taupe colours feature throughout, bringing continuity across the space. Resonate have uniquely selected a timber floor in the workspace, rejecting the familiar carpet in place of a more contemporary finish All the remaining floors have either bespoke broadloom carpet or timber. Large scale graphics were selected from Salamanca’s amazing archive and printed to cover riser doors. Supporting the open plan workspace are eleven internal meeting rooms, with sit /stand desks and meeting tables, allowing staff the opportunity to create smaller concourses, or contemplative time. The breakout space is to be a social hub for the office, which allows staff to socialize and enjoy a break from the workplace environment. It is also an area to have informal meetings and gatherings. This has become extremely popular and is a busy thriving hub of activity throughout the working day. The breakout space is located by natural light and views, giving something back to the team. This is a refined space that is emblematic of understated luxury. The Salamanca Headquarters are significant of the day to day business needs of a thriving and dynamic business, on every level. The space is one in which Salamanca are proud to share with their clients – a space to host and nurture ideas. Resonate Interiors is born out of Pernille Stafford’s desire to create memorable environments, special spaces that engage with the occupant at many levels, with the primary focus on commercial interiors, offices, hospitality, retail and education environments. Resonate offers innovative crafting of space in three dimensions, the juxtaposition of materials to the manipulation of light and shade.


The World of Hospitality Issue 10 2015

SIMON JERSEY LAUNCHES NEW-LOOK 2015/16 COLLECTION Leading uniform provider Simon Jersey has launched its 2015/16 catalogue which features a huge new range of products for the hospitality industry.

The new catalogue has a fresh new look and feel and now includes a single price so no matter how a customer decides to order – either over the phone or online – the price is the same. New for this year is Simon Jersey’s Boutique Hotel collection which provides a stylish front-to-back approach to dressing a team. The collection includes contemporary uniform pieces suitable for everyone from reception to housekeeping in a chic palette of black, white, grey and dark denim as well as sharp, tailored suiting. The chef’s range in the catalogue has also been extended for this year with modern fit Prestige Coolmax Jackets for men and women, plus Comfort Chef’s Trousers with a towelling waistband to help wick away moisture and keep kitchen staff cool. Front of house teams are catered for with new additions to Simon Jersey’s popular Qualitas2.0 suiting range including a new Notch Neckline Dress and the introduction of ladies Slim Leg Trousers in black, navy and charcoal. New Chambray Shirts and Blouses in sage, boysenberry, turquoise and charcoal can be worn by front of

house teams, or lend a relaxed look to restaurant and bar teams. Specialist items are also included in the range, such as a new black Tailcoat and Overcoat for concierge staff to ensure that the whole team is catered for. Helen Harker, design manager for Simon Jersey, said: “With our new collection we’ve worked hard to ensure that we have every uniform need covered for our hospitality customers and can offer a full solution from front to back of house. “Our biggest change for this year is to our chefwear collection. We wanted to ensure that our range solves the inherent problem of how to stay comfortable in the kitchen which is why we’ve included long and short sleeve Prestige Coolmax Jackets as well as towelling waistband trousers. “We’ve also provided more options in our suiting range for front of house staff to help our customers develop a uniform that reinforces and enhances their brand and gives customers choice. “Our new pricing structure simplifies the buying process and means that customers

can place their order however they prefer while taking advantage of a single low price. “This is also our first catalogue showcasing our full collection since we were announced as an official supplier to Team GB. We’re thrilled to have been able to include details about the partnership in the new-look catalogue to further demonstrate our skill in dressing diverse teams.” In September 2014, Simon Jersey was announced as official supplier to Team GB for the next Summer Olympics in Rio 2016. Simon Jersey will be providing Team GB with a bespoke suiting range, which will be worn at official events in the UK and in Rio in the lead up the Olympics and beyond. In recognition of their design strengths Simon Jersey has also been selected to dress Team GB for the closing parade, meaning the company will reach a global audience of almost 900 million. To view the latest designs from Simon Jersey, or to order a copy of the new catalogue, visit


The World of Hospitality Issue 10 2015

Automatic Gravity Slicer: GSP-HD The automatic premium gravity feed slicer from Bizerba sets worldwide standards in terms of ergonomics, hygiene, safety and energy efficiency. This automatic slicer uses gravity and is easy to operate even when slicing heavy products thanks to its ergonomic, inclined carriage and Bizerba precision. Servo support for the slicing movement or the automatic slicing process makes work easier. The GSP HD stands out due to its wealth of variants. Individual and powerful slicer for a variety of products, from heavy meats to firm vegetables, to be sliced in manual and automatic mode, perfect for use in food retail, butchers shops, restaurant kitchens, cafeterias/ canteens and food service applications. It consists of a powerful intelligent Emotion® blade drive. This saves energy, there is less noise in the work

area and the machine barely heats up on the blade and depositing areas, keeping products fresher for longer. In terms of hygiene, Bizerba sharpeners are separate units representing no hygiene risk during sharpening. As with all other removable parts, this sharpener can be cleaned in the dishwasher. Encompassing sophisticated design, careful material selection and elegant solutions such as a lifting device for quick and easy cleaning by hand underneath the slicer. Our customers report “it’s much quieter than other brands of slicer”, “fantastic precise slicer from Bizerba” and “a big difference in the amount of wastage from our previous slicer”. View our wide range of manual, semi & fully automatic slicers, mincers, meat & bone saws and steaker/strip cutter food processing products at

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Baufritz is passionate about creating a luxurious living environment that’s designed just for you. All our homes use an abundance of high quality, natural materials that are completely free of toxins, creating a harmonious atmosphere that looks beautiful, protects the environment and makes you feel good.

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CMYK / .ai Find out more about Baufritz and contac t our UK of fice: | 01223 235632


The World of Hospitality Issue 10 2015

RPW Design gives

Hilton Rotterdam a new lease of life

Leading hospitality interior design practice RPW Design has completed the renovation of Hilton Rotterdam, bringing the interiors of this 50-year-old modernist architectural icon into the 21st century.

to remind everyone about all the good things of that particularly optimistic period. While staying true to the architecture, our priority was to create an interior with comfort in mind and in line with today’s luxury expectations."

Built in 1963 by one of the foremost architects of the postwar modernism in the Netherlands, Hugh Maaskant, Hilton Rotterdam was one of the first upscale hotels to welcome visitors to the city centre. Its exterior exemplifies the glamour, sophistication and forward-looking excitement of the Dutch society of the 50s and 60s, a time when Rotterdam began to reinvent itself as a modern, vibrant and multicultural metropolis.

One of the most significant changes was to re-site the main entrance, which has moved from one side of the building to the other, not only for practical reasons but for a greater sense of arrival. The new entrance features a visible five-metre-wide canopy and new porte cochère, whilst the old entrance facing the main square has been retained for pedestrians.

Fifty years on, this Grand Lady of Rotterdam has been given a new lease of life after a €36 million two-phase refurbishment of the entire hotel, including its 254 guestrooms and suites, meeting space and all public areas. “Our aim was to create a seamless and sophisticated language of style that subtly reinforces the location and period, although with a contemporary touch in every detail and material”, explains Jan Wilson, RPW Design. “We approached the design with a fresh eye, simplified the interiors and brought back the styling of post-war modernism

The lobby, now more spacious, has been designed around the original grand sculptural staircase, which has been restored and complimented with new timber and bronze finishes. A light feature descending alongside the staircase and a source of fluorescent light concealed in the ceiling further above add a dramatic, luxury touch to the space. Offering a high-end, residential environment, the lobby comprises a new, stylish coffee/tea lounge and furniture pieces arranged in small seating groups enhanced with bespoke rugs, a feature fireplace and a calming palette evocative of Rotterdam’s light colours and patterns.

The World of Hospitality Issue 10 2015



The World of Hospitality Issue 10 2015

Other sources of inspiration which have given the hotel a strong and relevant design identity include the city’s architecture, its port – one of the world’s busiest, and the lace-making and artistic traditions of the Netherlands. “We looked at the colours, shapes, textures, and the scale and proportions of the environment, and applied them to the interiors. The scale and pattern of the Flemish brickwork formed the basis of the design of a striking mirrored wall in the hotel’s new restaurant, while decorative lace features echo the surroundings and help to achieve a homely feel in the guestrooms”, says Jan. Unexpectedly for a brand hotel guestroom, RPW Design has introduced statement free standing furniture pieces inspired by Rotterdam’s architectural influences, moving away from fitted hotel furniture to a style that gives a sense of being in one’s own home. The proportion used and balance of materials – two fifths of wood paneling and three fifths of painted walls, as well as the composition of colours (steel blue, pale grey and a punch of burnt orange), were influenced by Mondrian abstract paintings. The new Stadshal Bar & Restaurant, with a separate street entrance and increased capacity, has been transformed to offer an all-day dining venue for both visitors and locals. The brief was to create a vibrant and lively space that would feel identifiably different from the main hotel lobby.

With a menu of brasserie- style European dishes, the new scheme is inspired by the timeless authenticity of Grand Dining Halls throughout the world. Decorative screens and different sources of light divide the space up to create intimate seating areas, some of which are furnished with sofa chairs for a more informal experience. Brimming with natural light, the restaurant has been given an eye-catching appearance with a contemporary lighting scheme and mirror features. Jan concludes: “Hilton Rotterdam has managed to break the mould of the standard Hilton hotel through a unique design intrinsic to its location, while retaining the high quality its customers have come to expect.” “It was a great pleasure to work with Hilton’s Director of Projects, Chris Webb, who is extremely passionate about design and who has supported us from day one to produce a design that breaks many boundaries so radically, albeit within the constraints of a global brand”. Chris Webb, Senior Director - Interior Design, Hilton Worldwide, adds: “As a Landmark Project for Hilton Worldwide, the hotel has set new standards for the brand with a forward-thinking design reflective of its location and respectful of the architectural heritage of the property, which we hope will not only enhance the guest experience, but also make Rotterdam proud.”



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The World of Hospitality Issue 10 2015

Innovations are proud to announce the completion of a recent refurbishment at Holiday Inn Express Leicester. Located next to the Leicester City Football Ground, the hotel’s lobby and reception area have been refreshed, coinciding with the recent success of the football teams’ promotion into the Premier League.

The concept has successfully created an interactive space with multifunctional zones. Designed specifically to encompass the varied guests’ needs, whether attending a meeting, travelling alone, with kids or with colleagues, there is an area to suite everyone.

The works involved transforming the lobby; combining the reception, breakfast area, lounge and business centre into one integrated space. A new business centre provides guests with a purpose built connectivity table, free wifi and power outlets in every area. While the addition of a brand new coffee area allows guests the opportunity to relax and unwind.

Holiday Inn Express Leicester is the second Open Lobby Concept carried out by Innovations for IHG Group, the results are stunning! t: 0845 475 1848 m: 07866 207 207 w:

Specialist refurbishment contractors to the hospitality industry t: 0845 475 1848 m: 07866 207 207 w:

Richmond designed Hilton Paris Opera opens in Saint Lazare


The World of Hospitality Issue 10 2015

Hotel interior experts Richmond were commissioned to design the interiors of Hilton Paris Opera, formerly Grand Hotel Terminus, one of Paris’ original majestic hotels. Designed by architect Juste Lisch, the hotel first welcomed visitors to the Exposition Universelle of 1889. The hotel, recently rebranded as part of a major renovation, now opens its doors on 21 January 2015 as Hilton Paris Opera, to invite guests to enjoy the opulent spaces within this historic building in Paris’ vibrant OpÊra quarter. The Raised Ground Floor Entrance Lobby lies behind a large revolving glass door with stone floors, elegant Corinthian-style columns and an intricately hand-painted ceiling from the original building. Crystal chandeliers, inspired by jewellery pieces, suspend from the ceiling whilst graceful curved chairs and glass cocktail tables offer guests intimate seating areas. Two reception desks are positioned either side of a raised rear area and feature floral panel designs crafted from brass; these reflect the original brass detailing that adorns the central balustrade.

The World of Hospitality Issue 10 2015


The colour palette of the hotel’s Le Petit Bar, left of the Entrance Lobby, was inspired by a bold striped fabric by fashion designer Christian Lacroix, which has been used as an upholstery to a number of the chairs. Opaque reeded glass and backlit columns with gold leaf wall mouldings highlight the space and create a sense of form and structure. Suspended from a tinted mirrored and coffered ceiling, delicate interlocking rings form globes of light and cast elaborate shadows over the room. The striking black and white floor design accentuates the luxurious chairs and cocktail tables that occupy the space and bestow a traditional Parisian feel, whilst lounge chairs complete the tone of this relaxed social space. The central archways of the Entrance Lobby open up to the heart of the hotel, the highly decorative Le Grand Salon. This space acts as the hotel’s social hub, open from breakfast through to late evening. The formality of the original architecture, with a 14m high ceiling and hand-painted murals, has been updated with the addition of a large brass and backlit glass feature bar, high tables and mix of contemporary and vintage furniture. The space’s architectural detailing is echoed in the bespoke handcrafted wool rugs, sofas and coloured glass tabletops, all of which have been designed to create a fresh and sophisticated interior. A new backlit ceiling adds light and volume to the space. Below the ceiling, crystal rings of light wrap around two monumental chandeliers and offer a contemporary addition to the existing features by creating a jewel box quality that glistens throughout the room.


The World of Hospitality Issue 10 2015

The Salon Baccarat is the hotel’s largest meeting room, a glamorous function space lit by five Baccarat crystal chandeliers. Six additional newly refurbished meeting rooms are located on the Entresol level of the hotel and offer audio-visual technology. The Breakfast Lounge occupies the Mezzanine level, which it shares with the hotel’s executive lounge, with spaces that wrap and flow around the corner of the building. An ornate grand staircase leads to the luxurious Guestrooms where commissioned artworks decorate the corridor walls outside. A muted colour scheme with dashes of delicate brass detailing gives each room a sense of tranquillity whilst enriching the guest experience. Parisian references, including bespoke wallpaper to the headboard wall, create a suggestive backdrop to the décor and shagreen detailing and highgloss surfaces feature heavily throughout. Each bathroom has been re-designed to accommodate sizeable polished stone vanities and spacious walk-in showers.



Call us on: 0330 1222 400

The World of Hospitality Issue 10 2015


40 years of delivering excellence to the Fast Food Industry Sparks Catering Butchers Ltd, are delighted to announce a year of celebration in 2015 to mark the anniversary of their 40th birthday. One of the most respected distributors to the Fast Food and Hospitality Industry in London and the South East they have always strived to deliver the best quality products. This strategy has led to tremendous sales growth and a very loyal customer base. The distinctive Sparks branded box has an unparalleled position in its market place and is proud to have helped change the somewhat frowned upon perception of the humble beef burger. The Sparks green tape burger as it is widely known has a unique flavour and uses a secret recipe formula which is both consistent and thoroughly tasty, it has grown into a “must have” brand and is sold through many independent wholesalers throughout the UK and indeed worldwide and growth outstrips all industry data and sales forecasts.

Middle East. BMC’s own brand beef burger widely known as “the pink tape” has transformed the bland and tarnished image of the humble quarter pounder and taken it back to a respectable and quality offering which is still extremely good value for money.

Another celebration and a perfect example of their commitment to quality in practise is the 15th birthday of sister company The Burger Manufacturing Company Ltd (BMC) who were formed in 2000 in a purpose built manufacturing plant in Mid Wales to supply John Sparks (owner and founder) who was increasingly frustrated at the quality and consistency of product that he was receiving from his existing supplier. Today BMC turns over in excess of £9 million and has wholesalers strategically placed around the UK, Europe and the

95% Aberdeen Angus Steak Burger 282g and 170g (Our 100% farm assured steak burger is sourced from certified UK breeders and only the finest cuts are used to create this lean and tender burger)

To celebrate this momentous occasion both companies will be launching a range of Premium Beef Burgers which will compliment any menu or specials board. The range includes the products below and is available through your normal distribution channel from Monday 6th April 2015. 95% Kobe Style Premium Steak Burger 282g and 170g (Our steak burger is made from Wagyu beef a Japanese native breed which is widely acknowledged as the finest beef in the world. Its unique flavour and subtle texture make it the king of all burgers)

90% Halal Chipotle Beef Burger 170g and 113g (This unique burger uses our premium recipe and a bespoke chipotle seasoning which gives it a delicate “smoky” flavour and a definite kick !!)

90% Halal Premium Thick Beef Burger 170g (This thick burger is designed to give you the option to create your own mark on it. You will need to flatten the burger to your required thickness which will also give it a ragged and home made look. The quality of meat used will also leave your customers thinking that you have made it by hand) 90% Halal Premium Beef Burger 113g (As above but a conventional fast food burger shape with the quality you would expect of a more expensive restaurant burger) Both company websites will be updated too and will carry more news on upcoming celebratory events. For information and John Sparks determination in 2000 to oversee the production of his own product was a brave one but one which has seen justified benefits and rewards and has created a platform for which both companies can use their knowledge and experience to break into new markets and continue to serve the Fast Food market with the best burger available to buy. To contact us to discuss any of the above or to become a customer of either company contact us on 01982 551713.


The World of Hospitality Issue 10 2015


Liverpool Street Hotel Celebrates East London Art and Culture With A Series of Bespoke Street Art Rooms

The World of Hospitality Issue 10 2015

London Artists Re-Create East London in Four Limited Edition Guest Rooms Inspired by the culture of its locale since inception, London’s 5 star luxury boutique Andaz Liverpool Street hotel is proud to introduce to guests from early July, the artistic experience, Room With A View – a series of four East London street art rooms. Andaz Liverpool Street has teamed up with four distinctly diverse British artists: Chris Price, Patrick Vale, ILoveDust and Patrick Morgan, who will each hand paint in four of the hotel’s luxurious Large King guest rooms, to depict their interpretation of East London’s past, present or future. Each of the painted guest rooms will be completely different in style and feel in reflection of the artist’s own individuality and will be available for guests to experience contemporary street art in a space like no other in London.



The World of Hospitality Issue 10 2015

Artist Chris Price premieres on 7th July 2014 The first of the four Room With A View guest rooms at Andaz Liverpool Street will be created by Londoner Chris Price and his wife and collaborator Delisia Howard, to launch in early July. As an accomplished London-based illustrator and published author, Chris has had exhibitions of his work in London, Australia and Mexico, with a portrait currently on display at the Brighton Art Gallery. Delisia, born and raised in East London, is a genuine cockney with a lifetime of East London memories which are reflected in her work. Guests will discover another view of East London through Chris and Delisia’s modern interpretation of their hometown in London’s East End. Guests can stay in Chris Price’s Room With A View street art room from July 2014 – July 2015. Artist Patrick Vale premieres on 6th October 2014 Andaz Liverpool Street’s second Room With A View will be painted by internationally recognised artist Patrick Vale, and launch in early October. Patrick is best known for his work based on depicting cities and architecture and most recently for his time-lapsed film, “Empire State of Pen” — a freehand drawing of the view of Manhattan from the Empire State Building which instantly became an internet sensation. Critics have described

Patrick’s work as “jaw-dropping” and “sensational.” Patrick’s East London street art room will be available for guests to experience at Andaz Liverpool Street from October 2014 – July 2015. Artist ILoveDust premieres on 3rd January 2015 Multi-disciplinary English artists, ILoveDust will create the hotel’s third Room With A View in January 2015. Based on the South coast of England, surrounded by the rolling English countryside, ILoveDust create fresh, innovative and captivating illustration and graphic designs which promise to delight the senses. ILoveDust’s Room With A View street art guest room will be available to Andaz Liverpool Street’s guests from January – July 2015. Artist Patrick Morgan premieres on 3rd April 2015 The final Room With A View will be created by Patrick Morgan, an internationally renowned British artist. Patrick’s works explore various themes from pop culture to modern living. His biography includes high profile works for the likes of Transport for London, Cingular, Starbucks, Bacardi, Smirnoff, Coca-Cola and Waitrose, resulting in his work appearing across the USA, Europe and Asia. Patrick’s Room With A View will showcase at Andaz Liverpool Street from April – July 2015.

“Inspirational art is an integral part of Andaz Liverpool Street and we strive to find new ways to support and celebrate local art, design and British artists,” says Tim Flodin, the hotel’s General Manager. “We are incredibly excited to be launching ‘Room With A View’ with such a diverse group of talented artists, for our guests and Londoners alike to experience a view of East London culture at its best at Andaz Liverpool Street.” For art aficionados around the world, or for those who are looking for a unique experience, Andaz Liverpool Street’s Room With A View East London street art rooms are not to be missed! Andaz Liverpool Street’s Room With A View Large King rooms are available from £348 including VAT (£290 ex VAT) on weekdays (Sunday to Thursday night) and £246 including VAT (£205 ex VAT) on weekends (Friday & Saturday) from 7th July 2014 until July 2015, subject to availability. Please save the date for the Room With A View opening press party on 17th July 2014 at Andaz Liverpool Street. Invitation to follow. For further information about Andaz Liverpool Street telephone 0207 961 1234 or visit


The World of Hospitality Issue 10 2015

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Hair Tools Limited is one of the UK’s leading distributors in hairdressing products to the professional market offering stylish, innovative and high quality products. Distributing various electrical brands including Italian manufactured Parlux, as well as their own brand lines – Haito Professional and Head Jog. A survey has found that one of the biggest disappointment for hotel guests when it comes to room facilities is the in-room hairdryer. A gorgeous hotel room with fresh crisp linen, soft clean towels and a state of the art television deserves to hold a stylish and high performing hairdryer. This is exactly what we can offer - professional long lasting hairdryers made from high quality materials to meet many hotel price budgets. Spun across various price brackets and level of performance, as well as colours to suit any hotel interior décor; the hairdryers offered by Hair Tools can add value to rooms and increase guest satisfaction. Don’t let your hotel down by not ticking all the boxes. If you think your in-room hairdryers could do with an update get in contact with the marketing department for more information on 01924 466999, email us at or visit our website at

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The World of Hospitality Issue 10 2015

DesignLSM brings sunshine to the streets of London

The World of Hospitality Issue 10 2015



Kua ‘Aina, The Legendary Burger and Sandwich Grill, approached DesignLSM to act as brand guardians and evolve the brand and interior for the new restaurant in Goodge Street, Fitzrovia. Our brief was to ‘buck the trend of minimalist, industrial interiors, to utilise recycled materials where possible and create a visual connection between the restaurant and open kitchen’. Our interior designers drew upon the Hawaiian heritage, ensuring that the vibrant, friendly brand was accentuated through the interiors. Our graphic designers created large illustrations of bold hibiscus flowers that were printed onto vinyl and placed upon the wall. Adjacent to this is a wall covered in 1960’s style surfing posters – also produced by our graphic designers - using specifically styled typography. The neon artwork and hand–painted corrugated iron signs add to the colourful bold ambience bringing the hospitable spirit of Hawaii alive. Our interior designers recreated a surf shack vibe by utilising up-cycled furniture painted in energetic colours, thatching the sky light with bamboo screening and furnishing it with flower garlands. The light fittings were created with surf board leashes and colourful fabrics. Stripped back wood panelling and sanded floor boards accentuated the theme. The restaurant is situated on a busy street, it was therefore important to create a visually arresting facade which would entice customers in. A surfboard was used for the external signage along with brilliant yellow canopies and breeze screens to bring a hint of tropical sunshine to the London streets.

The designs looked good on paper and have been a great success in reality. We have a strong, authentic brand identity from Hawaii, and our brief was to create a unique environment….DesignLSM have captured our spirit, providing the staff with reasons to smile … and guests with a warm, comfortable surf-shack atmosphere. The arresting design has also meant people cannot help but stop and look in from the street. It's useful to stand out in an area well known for its restaurants.

Ed Bardos - Owner - Kua 'Aina

Mell | Design by Jehs & Laub

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The World of Hospitality Issue 10 2015


Trevira CS Fabric Creativity Competition No. 3 For the third time fibre manufacturer Trevira had invited suppliers of Trevira CS fabrics to take part in a creativity competition, within the framework of the customer club concept. With its focus on especially innovative developments in Trevira CS, the competition gives each fabric manufacturer and supplier the opportunity to gain additional points – and also a claim to more services. All entries are acknowledged. Some 100 fabrics were entered on this occasion and from these a panel of three independent experts selected 10 winning materials, along with 5 qualities that received special recognition. Criteria applied in classifying the entries were degree of innovation, technical execution, suitability for the contract and/or private market, and trend setting. The winner fabrics and special recognitions were presented by Trevira at Heimtextil in Frankfurt in January. The winners are: t Création Baumann: Article EFLORA, an extravagant curtain combining laser-cut and sticking technique t Gebrüder Munzert: Article SOFT DUO 5.7, Collection PIVOT, a chenille fabric suitable for upholstery and heavy curtaining t Jenny Fabrics: Article 50701-10587-0052-160, a semi-transparent Jacquard for drapes with a light, intentional stripe pattern

t t

Kinnasand: Article HAIKOMO, a material with a grainy feel and fine drape, giving the impression of tinted glass. Lelièvre: Article METALO M1 GLACIER 727-02, a complex Jacquard with the look of an opulent, rich satin with dull-shiny effects. t Ludvig Svensson: Article KHAKI 3745, a light and stable upholstery fabric with a grace that recalls firm linen. t Nya Nordiska: Article KITO CS – 01 ivory, made of stripes from the same material set on a filament non-woven base, recalling Japanese paper. t Panaz: Article VOYAGER / Edison, a twill material with a surprisingly soft feel, recalling a tweed with dogstooth pattern. t Rubelli: Article RUSKIN, a damask quality with a Renaissance design, silken feel, elegant sheen and wonderful drape for highend interiors. t Stotz: Article 6887.14 TECHNO, a fabric with an irregular two-tone appearance and a smooth lustrous effect, perfect for draping with waved curtain tapes.

The five Special Recognitions were awarded to Baumann Dekor (Article 48513), Fidivi (Article RUSTICO), Gaetano Rossini (Article 221399.01.00), Nelen & Delbeke (Article TOVASA 35/50) and Sahco (Article 2618-11 TUSSAH).





The concept behind citizenM hotels is a straightforward one: to remove all hidden costs whilst providing a luxury environment for guests, and the Rotterdam hotel is no exception. The interior is characterised by citizenM’s iconic black and red colour scheme and enhanced with bold architectural features, including a centrepiece helical staircase with an eye-catching wooden finish, designed by concrete and built by EeStairs. Visitors are welcomed to the hotel through the iconic citizenM red glazed entrance vestibule, before arriving in the double height foyer where the helical staircase is situated. The staircase has been carefully co-ordinated with the cabinetry and features a matching timber finish on the treads and outside of the balustrades, as well as black finish on the interior balustrade. “concrete developed an excellent staircase design and it was a genuine pleasure to make the concept a reality. The natural appearance of the wooden staircase adds depth and texture to the entrance – whilst complementing the hotel’s interior,” said Cornelis van Vlastuin, EeStairs’ Creative Director. After noticing the furniture, guests are drawn to the staircase and as they climb, are able to explore the objects on display in the wall covering cabinet. An understated brushed

A STRIKING WOODEN STAIRCASE for the sensational citizenM hotel stainless steel handrail, set against the black balustrade, traces the graceful rise of the staircase, which creates a visual and physical connection between the entrance on the ground floor and the public lounge and dining area on the first. Rob Wagemans, concrete’s founder, commented: “EeStairs executed this complex and playful design perfectly”. Outstanding design, which delivers an exceptional experience for guests, underpins the ethos behind citizenM, making this hotel perfect for both business and pleasure. A close working relationship with clients, from the design stage, through to manufacture and installation, allows EeStairs to bring the most extraordinary Custom Designs to fruition, and deliver projects others might think are too channeging. With extensive experience of working with cutting edge materials and complex forms EeStairs is the perfect partner for even the most testing installations. EeStairs also offers a range of exceptionally chic Standard Design staircases and balustrades to inspire and enhance any environment.

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The World of Hospitality Issue 10 2015

RPW Design completes stylish re-design for

Hotel Continental Oslo

The World of Hospitality Issue 10 2015


Leading hospitality interior design practice RPW Design has completed a re-design of Hotel Continental Oslo, one of Norway’s most sought after five-star hotels. Hotel Continental Oslo is Norway’s only member of the Leading Hotels of the World Group. The hotel is over 100 years old, first opening in 1900, and has been in the same family for over four generations. The refurbishment of the interiors comprises a sensitive re-design of the hotel’s public areas and 155 guestrooms, bringing the interiors into the 21st century whilst respecting the style of the historic property. As Jan Wilson, Managing Director of RPW, explains “Our design bridges the gap between the much valued historic, traditional architecture and the client aspiration for a clean, contemporary and very Scandinavian concept.” “The light palette of colours, textures and fabrics were all carefully selected to reflect this aspiration. The use of metallic, silver and pearl tones gives the interiors the lightness so necessary in dark northern latitudes whilst also creating a sense of tranquility and warmth.” This concept has been continued through to the public areas with the addition of yellow and gold feature fabrics and wall finishes on a light pearl palette whose elements complement the stylish grandeur of the building. RPW’s design also makes use of the Continental’s existing collection of antique furniture and art that has been acquired through the generations of owners. “The hotel has been the venue of choice for important events in so many Norwegian lives since 1900 and we were keen to ensure that our design and choice of materials reflected the gravitas of the spaces and their use” adds Elizabeth Lane, Director or Projects at RPW.


The World of Hospitality Issue 10 2015

“We wanted to reinforce the hotel’s prestige as a Nordic jewel with emphasis on luxury and individual finishing touches which would complement the existing quality of this 5-star property. The elegance that is lacking in so much contemporary design was the key objective from start to finish.” Elisabeth Brochmann, Managing Director and Proprietor of Hotel Continental Oslo, comments; “Our collaboration with RPW was highly successful. We wanted a modern design which respected the style of our 114 year old house and Jan Wilson and our RPW team had a remarkable understanding of that assignment. RPW also managed the difficult task of combining great design with functional solutions” “The feedback from our guests shows that together with RPW, we have accomplished this.” The hotel’s new interiors were showcased at an official opening event on Tuesday 7th October, where guests joined together at the five-star location to celebrate and admire the hotel’s stylish makeover.


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The World of Hospitality Issue 10 2015

Koibito (koy-bee-to) meaning lover in Japanese. Beautiful sensual gifts, delicious knickers, aphrodisiacs, secret sex tips and erotic toys. All wrapped to perfection The Koibito Intimacy Kit Koibito Love presents the Intimacy Kit for boutique, luxury and hip hotels. These are highquality romantic gifts at the cutting edge of minibar amenities. The intimacy kit is fast being recognised as an essential hotel amenity (see industry press below). Yes, you need this in your hotels. Why? Because people have sex in hotels. They retreat from the cold, real world into a reverie of comfort, drink luxury teas from threadcounted sheets and pretend, just for a little while, that life really could be like this. At Koibito Love we’re concerned with this romantic, weekend-escape kind of sex. We help to create a sensual environment in your hotel bedrooms (when its required), to coax couples from their shells and make their stay in your hotel memorably unique. This is about creating extra revenue from the most exciting hotel amenity in the world – accommodating for a range of budgets and persuasions. We provide a selection of highend products for couples to enjoy from the seclusion of their hotel bedroom. Think organic intimates, fair trade condoms, massage candles, maybe a sex toy but nothing too crazy, all wrapped to perfection with the Sofitel style incorporated (see koibito-sofitel.pdf attached). “Hotel sex kits have been around for a while now so it never surprises us when we walk into hip boutique hotels in urban areas and find a pack of condoms with some fun extras awaiting in the hotel mini bar.” (

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Additional revenue stream A memorable experience for your guests Creating a romantic environment Discreet and luxurious We source British made products wherever possible to ensure stylish quality and a playful, kinky twist. PR opportunity Branded and bespoke kits available


The World of Hospitality Issue 10 2015

Thomond Park Guinness Dugout Bar

Diversified technology company 3M today announced that its innovatively crafted, decorative surface finishes have been used to refurbish the bar counter in the new Guinness Dugout Bar at Thomond Park Stadium in Ireland. DI-NOC Architectural Finishes from 3M were chosen and installed by one of Ireland's largest signage, print and events companies, MSi Signs, as a cost-effective solution for transforming an ordinary bar counter into an extraordinary, aesthetically pleasing design aspect. Thomond Park, in Limerick, is the home ground of Munster Rugby, one of the most successful rugby clubs in the world. The venue has a unique history and atmosphere, and is renowned for its award-winning design and architecture, including a host of state-of-the-art hospitality and conference facilities. All the facilities are designed to high standards and the refurbishment of the new Guinness Dugout Bar needed to be in keeping with the iconic status of the venue.

The stadium’s pourage partner Diageo was closely involved in design and redevelopment of the bar. DI-NOC Finishes in PS-504 Black and LE-702 Cream Leather were selected to do justice to the dark, rich colours of the Guinness logo. The films were applied to the bar counter top and front by two trained MSi applicators over three days, with no sanding down required. The films’ flexibility to conform to flat and curved surfaces enabled a fast and easy installation with minimal error and waste, bringing life to an existing asset with an entirely new sophisticated design. The intricate Guinness logo in the centre of each bar panel was designed and applied separately by MSi. The DI-NOC Architectural Finishes films feature Comply Adhesive Technology from 3M for easier fitting and a professional finish. It also provides a powerful bond to almost any substrate, including various woods, metal, marble, leather, carbon fibre, stone and stucco, once pressure is activated. DI-NOC is available in more than 700 patterns and finishes,


The World of Hospitality Issue 10 2015

resembling natural materials and other types of surfaces to deliver a required look – from the warmth of wood grain to the sleek feel of metal or cool of natural stone. Designed for indoor use, DI-NOC Architectural Finishes films are stain resistant, conform to fire safety regulations (Class A flammability rating and Class B on some designs), have a three year warranty and can be removed, leaving the original surface material clean and intact, when future changes or upgrades are required. Ideal applications include service counters, furniture, doors, partitions, columns, elevators, ceilings and walls. Some DI-NOC Architectural Finishes films have back-lit and printable capabilities, and can be digitally cut. Nick Quirk, Managing Director, MSi Signs, commented: “The cover material for the Guinness Dugout Bar had to have a high quality look and feel, while fulfilling a practical purpose. It needed to be durable for use on a bar, be available in Guinness



black and cream colours and enable a quick turnaround for the client. From our point of view, it was an ideal application for DINOC Architectural Finishes – a product that is becoming widely embraced by fit out teams and architects.” MSi has a long standing relationship with 3M and was Ireland’s first 3M Authorised Signage Manufacturer. The company uses 3M as its brand of choice and has embarked on a training programme to upskill both applicators and the sales team to best promote the variety of specialist films available. For more information about MSi Signs, visit For more information about DI-NOC Architectural Finishes call 0800 121 4739 or visit www.3M. Follow 3M on facebook. com/3MgraphicsUK or

The World of Hospitality Issue 10 2015


The Retina Range

Lighting the way to hospitality Two innovative new fittings, the Retina and the LEDBar, offer very versatile solutions for a wide variety of lighting applications. Designed to mix function with aesthetics, they capitalise on the rapid advances in lighting technology. They have been launched by London-based Light Projects, a leader in the innovative design, manufacture and supply of lighting fittings and accessories for interior, exterior, display and hospitality lighting applications. The Retina is the latest track fitting from Light Products. This stylised fitting is available in two sizes; the smaller Retina I in 8W or 15W or larger Retina II in 25W, 30W or 35W. Both offer various beam angles and colour temperatures of 2700K, 3000k, 4000K or 5000K. They feature a CRI of 80 or with high CRI versions available going up to 90 and versions are suitable for use with almost all dimming systems, including Dali, 1-10V and Triac. Designed to work on existing tracks from all the major suppliers, they are ideal for new projects or to retrofit and adapt into existing schemes. Importantly, one of this fitting’s design features gives almost unlimited adjustability enabling it to swivel and turn 350° both horizontally and vertically while the centre of gravity remains central to the transformer track itself. This ingenious detail not only makes it aesthetically pleasing to the eye but ensures minimal torque is applied to the track, thereby increasing the life cycle for both.

Both feature a cleverly designed accessory holder within its body to house scrims louvres and filters. This negates the need for unsightly external attachments, making it a versatile choice for all kinds of applications, from display lighting through to accent and floodlighting. External ‘barn doors’ can be added to give a modern theatrical look. It is available in black, white and silver. The LEDBar is a family of Linear LED Systems designed to enhance architectural details, objects and spaces and to ensure a consistent quality of light. StatFlux, CrossFlux, LEDBar Nano, Mini and Lensed are available in custom lengths and can be joined for continuous illumination without blackspots and with optional dimming available. Statflux and CrossFlux are both surface mounted, while the latter has the additional capability of altering its colour temperature via DMX, ranging from a warm 2,600K to a very cool 6,700K. This is perfect for scene setting in hotel, restaurant or bar environments and also for seasonal displays in hotel retail outlets as well as offering decorative and daylight enhancements. The LEDBar Nano, Mini and Lensed are all more compact surface mounted or recessed designs allowing for easy installation within confined spaces and with a robust aluminium heatsink which provides excellent thermal management. Selfridges & Co Lighting Design : PJC Light Studio


The World of Hospitality Issue 10 2015

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It happens. From a misplaced paint pot to a machine oil leak, from rainwater ingress to solvent spillages, accidents are inevitable; how you respond is not. Leave a mess and wet floors pose a severe slip hazard as well as risking environmental contamination. Kärcher’s range of professional cleaning machines help you clean up after an accident fast - minimising impact on productivity whilst cleaning takes place - whenever and wherever it happens. For more information on how Kärcher can make a difference, call 01295 752 142, email or visit


The World of Hospitality Issue 10 2015


food champion continues to inspire

Chef Peter Goossens has been flying the flag for Belgian fine dining for more than 25 years at his beautiful farmhouse set among the fields of Flanders. The rustic exterior belies the sleek elegance of the dining rooms within, which are adorned with modern art by some of the country’s leading painters and hand-made Belgian glassware, furniture and crockery. Goossens describes local food as being part of the DNA of his kitchen with produce such as Belgian beer, smoked eel and witlof (chicory) showcased on the restaurant’s multi-course ‘Freshness of Nature’ and vegetarian ‘Field, Garden and Wood’ menus. The chef is not restricted by national pride, however, expertly blending ingredients from further afield to create memorable dishes that manage to be both modern and classic at the same time. A starter of Guilvinec langoustine with spelt, chorizo and Parmesan is served two ways – one hot dish, one cold – to highlight the interplay of flavours. This could be followed by an exquisitely presented main of Anjou pigeon with bacon, potato mousseline and black truffle, which reflects the chef’s culinary education working in Paris restaurants such as Le Pré Catelan. Goossens’ wife Lieve oversees the front-of-house operation with effortless charm, ensuring that service is smooth without being stuffy, while the tremendous cheese and chocolate trolleys that patrol the tables ensure a happy ending to every meal.

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The World of Hospitality Issue 10 2015

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The World of Hospitality Issue 10 2015

Established in Michigan USA in 1911, Whirlpool Corporation has more than 100 years of experience in building high quality domestic appliances and is today recognised as a world leader in its field. Since 2004 in Europe the company has also offered a range of professional appliances designed for use in commercial environments. Whirlpool Sales Manager Nick Viney said: “The Whirlpool range of professional laundry products is ideally suited to the small to medium size environment of care homes where a domestic machine

simply will not last but where space and cost are big factors. We are delighted to be partnering with Alexanders as we know these guys always put the customer first, offer the right product for their needs and continue to offer fantastic after sales service always delivered with smile” Here in the UK Whirlpool have partnered with online retailer Alexenders Direct as the distribution partner for their range of Laundry products. Alexanders managing director, Mark Alexander, says “With over

10 years experience in the supply of professional appliances we understand the high levels of service and reliability that our customers expect. That’s why we’re delighted to be working closely with one of the biggest names in the appliance world to deliver a highquality range of laundry equipment to the care industry.” You can see the new range of Whirlpool professional laundry products or

The World of Hospitality Issue 10 2015



The World of Hospitality Issue 10 2015

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The World of Hospitality Issue 10 2015

Jaymart has been providing bespoke matting and flooring solutions to the hospitality industry for over 45 years. We know that first impressions count, and a clean and impressive entrance is key in giving your reception area a dynamic, professional feel and can reinforce your brand. Our ever-expanding client list includes Marriott Hotels, Café Royal and Hilton Hotels and Resorts. We have been providing the world-renowned Claridges of London with our prestigious logo mats for a decade and, working alongside Abbeywood Floorcoverings Ltd, we have recently completed the project to replace the mats of these prestigious entrances. With Jaymart’s wide range of colours, and the accuracy of our computerised cutting,

we can reproduce virtually any logo within a smart and impressive mat that will remove the vast majority of walked-in dirt. What’s more, the nature of inlaid mats means that the logo never wears out, and our synthetic fibre In-genius and Raincheck logo mats also afford superior colour-fastness. As a result, a Jaymart logo mat helps keep your premises clean and looks great. Jaymart’s bespoke aluminium entrance and logo matting systems will give your hotel premises a superior, durable first impression. Entrance matting can be tailormade to meet your requirements and will not only enhance your entrance but

will work efficiently to keep your building walkways clean. So, however intricate your corporate identity may be, our sales team will help you to always make the very best choice. We also provide excellent solutions for bars, kitchens, gyms, hallways, offices, showers, swimming pool surrounds and wet areas. You can explore our ranges further at, or should you wish to discuss your project requirements in greater detail please contact one of our trained Consultants.