10 minute read
Business Profile – Joyce Aimond, Bakers Delight
Joyce Aimond
BAKERS DELIGHT
Growing up in India, Joyce Aimond recalls riding a motorbike past the Australian Embassy each day on her way to work. As she did so, she always felt drawn to the promise of this country's better lifestyle with more freedom and less corruption.
In 1995, Joyce, together with her young family, immigrated. With her husband’s background as a baker, the couple set out to find their own business. At the time, the Bakers Delight store in Lane Cove was up for sale. Joyce and her husband carefully checked out the business, observing the people and the vibe of the area as they drank coffee at the café next door. That was 23 years ago and Joyce is now the sole owner of this store, which produces 140 varieties of freshly baked bread products each day for its local customers.
What attracted you to Lane Cove?
We really liked the feel of the area as it was so family oriented. The shop itself was also in a great location in that it faces to the outside, so there’s plenty of fresh air and you feel part of everything that happens in the Plaza.
What makes your Bakers Delight store different?
We are very particular about product quality and customer service. We give 110% and although we mightn’t be able to please everyone, we do try. It’s the tender loving care – how we care for the dough, how it is mixed, how long it rests – which are important factors to getting the best end product. Our customers often ask why our bread tastes better than what they might have purchased from other stores. It’s because we follow all the steps without taking shortcuts. We’ve now won over 250 trophies and our bread has been awarded for its crumb structure, freshness, aroma and taste. In 2017 we won the bakery category of the North Shore Business Awards, which was a big achievement for us.
What do you enjoy most about having your own business?
This store has been like a baby that I’ve raised for the past 23 years. What I love most is interacting with people and I’ve had a great team that have supported me, helping to make it all doable. I’ve also appreciated the flexibility this business has provided, particularly when my children were younger.
What are the most challenging aspects of running your business?
I employ over 30 staff, so the most difficult aspect is knowing that the buck stops with me as I’m responsible for a lot of people. With this business, there’s always something on my mind.
What is something people mightn’t know about you?
Coming from a third world country, I can’t bear to throw good food away. But one of the most challenging aspects of this business is working out how much bread to bake every day. Our product range has doubled since we started 23 years ago and we bake bread from 4am to 2pm every day of the week. On any given night there could be anywhere from 10 – 18 bags filled with bread that didn’t sell. So I approached St Vincent de Paul and they have organised a roster. Local volunteers come and collect leftover bread and deliver it to Matthew Talbot Hostel in Woolloomooloo to help feed homeless people.
How would you describe the current business environment?
It’s certainly challenging at the moment. Our sales have fallen between 20 – 40% as a result of the Rosenthal development. Upgrade work around the Plaza also has a negative impact whenever that occurs.
What’s your favourite Bakers Delight product?
I can’t go past the Pane di casa - toasted, spread with butter and enjoyed with a cup of tea!
4 words to describe Lane Cove?
1. Friendly 2. Community focussed 3. Caring 4. Welcoming
COMMUNITY WRAP-UP
Gore Bay Terminal Newsletter Gore Bay Terminal Newsletter
Welcome to our latest community newsletter where you will find an overview of activities Welcome to our latest community newsletter over the last six months. where you will find an overview of activities We are always keen to receive your feedback so please over the last six months. refer to our Contact Us section if you’d like to speak with us or suggest a topic for the newsletter. You can also find out more on our website at vivaenergy.com.au We are always keen to receive your feedback so please refer to our Contact Us section if you’d like to speak with us or suggest a topic for the newsletter. You can also find out more on our website at vivaenergy.com.au
Our last Community Information Evenings Evening for our nearest neighbours Our last Community Information was held at the Lane Cove Community Hub Evening for our nearest neighbours on January 23, after being rescheduled due was held at the Lane Cove Community Hub to inclement weather in November 2018. on January 23, after being rescheduled due We provided an overview of some of the projects that to inclement weather in November 2018. we are completing at Gore Bay (such as berth sweeping, further enhancements in the southern tank farm, a refresh of the IT infrastructure on site) as well as an overview of some general updates at Viva Energy. You can read more about these in our newsletter. We provided an overview of some of the projects that we are completing at Gore Bay (such as berth sweeping, further enhancements in the southern tank farm, a refresh of the IT infrastructure on site) as well as an overview of some general updates at Viva Energy. Our next community information evening is planned to You can read more about these in our newsletter. be held in November 2019 and invitations will be sent closer to the date. Our next community information evening is planned to be held in November 2019 and invitations will be sent closer to the date.
Berth Sweeping
We are planning to undertake maritime Berth Sweeping maintenance works within a localised area We are planning to undertake maritime of Gore Bay near Wharf 1. maintenance works within a localised area This type of activity is a normal part of maintaining port of Gore Bay near Wharf 1. operations and will involve ‘sweeping’ with a towed levelling bar in order to even out the bed surface of the seabed. This type of activity is a normal part of maintaining port operations and will involve ‘sweeping’ with a towed levelling bar in order to even out the bed surface of the Seabed sweeping works are routinely undertaken at seabed. localised areas to ensure the ongoing safe passage and berthing of large marine vessels. Seabed sweeping works are routinely undertaken at localised areas to ensure the ongoing safe passage and A preliminary marine habitat survey was also undertaken berthing of large marine vessels. as part of the approvals process for this activity. A preliminary marine habitat survey was also undertaken These works are estimated to be completed this year as part of the approvals process for this activity. across three days. Prior to undertaking these works, Viva Energy will obtain all necessary regulatory and agency approvals from NSW Roads and Maritime Services (RMS) and Port Authority of NSW. These works are estimated to be completed this year across three days. Prior to undertaking these works, Viva Energy will obtain all necessary regulatory and agency approvals from NSW Roads and Maritime Services (RMS) and Port Authority of NSW.
Celebrating Safety Week
October 2018 marked National Celebrating Safety Week Safe Work Month and Viva Energy October 2018 marked National held its ‘Celebrating Safety Week’ Safe Work Month and Viva Energy to mark our own commitment held its ‘Celebrating Safety Week’ to a safe workplace. to mark our own commitment At Gore Bay Terminal, members of Viva Energy’s to a safe workplace. executive team joined in the discussions with staff and contractors about the safe and successful completion of maintenance tasks on pumps which involved a variety of skills and contractors. Discussions focused on how everybody has a part in making Gore Bay a safe workplace. At Gore Bay Terminal, members of Viva Energy’s executive team joined in the discussions with staff and contractors about the safe and successful completion of maintenance tasks on pumps which involved a variety of skills and contractors. Discussions focused on how everybody has a part in making Gore Bay a safe workplace.
Enhancements to the Southern Tank Farm
We have commenced enhancement works (that did not Enhancements to the Southern Tank Farm require approvals) in the southern tank farm area. This area We have commenced enhancement works (that did not of the site houses marine fuel oil tanks which form an require approvals) in the southern tank farm area. This area important part of servicing the maritime industry in Sydney. of the site houses marine fuel oil tanks which form an The works include the removal of redundant piping, modifications to important part of servicing the maritime industry in Sydney. the existing tank bunds and other work on the tanks. The remainder of the works will commence once all necessary approvals from Lane Cove Council are received. Completion of these activities is anticipated in 2020. The works include the removal of redundant piping, modifications to the existing tank bunds and other work on the tanks. The remainder of the works will commence once all necessary approvals from Lane Cove Council are received. Completion of these activities is anticipated in 2020.
Community Program
Viva Energy and the National Community Program Aboriginal Sporting Chance Viva Energy and the National Academy (NASCA) have Aboriginal Sporting Chance entered into a partnership Academy (NASCA) have that will develop and deliver entered into a partnership a Resilience Program for that will develop and deliver young Indigenous students a Resilience Program for across Western Sydney. young Indigenous students The program will support across Western Sydney. vulnerable young people by providing study support, mentoring, with the aim of improving participation in a range of educational, recreational and cultural activities. The program will support vulnerable young people by providing study support, mentoring, with the aim of improving participation in a range of educational, recreational and For more information about Viva cultural activities. Energy’s community program head to our website vivaenergy.com.au/ about-us/community-program For more information about Viva Energy’s community program head to our website vivaenergy.com.au/
about-us/community-program
Contact Us
Website vivaenergy.com.auContact Us Email communityrelations@Website vivaenergy.com.au vivaenergy.com.au Email communityrelations@ Operational issues: vivaenergy.com.au (24h-hour line): 8437 1238 Operational issues: Emergencies: 000 (24h-hour line): 8437 1238 Emergencies: 000
Refresh of IT Infrastructure Refresh of IT
The operations control Infrastructure centre at the Gore Bay Terminal has had a refresh with the installation of modern electronic displays and control panels. The operations control centre at the Gore Bay Terminal has had a refresh with the installation of modern electronic The control room is where our operators displays and control panels. perform plant operations using control systems including monitoring of the site. The control room is where our operators perform plant operations using control systems including monitoring of the site.
What’s That Sound
The Gore Bay Terminal alarm What’s That Sound is tested every Tuesday at 8.30am. This alarm is part of the Terminal’s safety systems and is intended for on-site personnel only. The Gore Bay Terminal alarm is tested every Tuesday at 8.30am. This alarm is part of the Terminal’s safety systems and is There is no need to take action if the intended for on-site personnel only. alarm is sounded. In the unlikely event that an incident occurs and action needs to be taken, Fire & Rescue NSW would direct the community. There is no need to take action if the alarm is sounded. In the unlikely event that an incident occurs and action needs to be taken, Fire & Rescue NSW would If you have any concerns regarding direct the community. our operations, please call 8437 1238 immediately so that we can investigate and take appropriate action if required. If you have any concerns regarding our operations, please call 8437 1238 immediately so that we can investigate and take appropriate action if required.
