Rithmic Manual

CUSTOMER SUPPORT

Rithmic MANUAL

Rithmic R|Trader Pro & Rithmic Manager This manual will be used for internal purposes only and mainly for Customer Support in order to help monitor trading activity on our Clients Challenge accounts.

Through R-Trader Pro you can view in detail the time a trade or order was placed, filled, canceled or

RITHMIC MANUAL | Customer Support Department

rejected and also manually modify sections such as balance, if approved from Risk team.

Both R-Trader Pro and R-Manager are for monitoring and editing, R-Trader Pro on an account level and R-Manager on a User level.

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RITHMIC R|TRADER PRO

How to view an accounts open positions and also close them if needed 1

Click on IB-Dashboard.

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RITHMIC R|TRADER PRO

How to view an accounts open positions and also close them if needed 2

Right click on the account you want to check and choose view positions.

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RITHMIC R|TRADER PRO

How to view an accounts open positions and also close them if needed 3

Only if you have approval from client through E-Mail ticket to close open positions, click on the X button.

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RITHMIC R|TRADER PRO

How to see recent orders 1

Right click on the account you want to check and choose Recent Orders.

This is done to see clients pending orders along with positions filled during the current day.

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RITHMIC R|TRADER PRO

How to see order History 1

This is done to view all Orders/Positions placed on an account. Right click on the account and click on Order history.

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RITHMIC R|TRADER PRO

How to see order History 2

Choose which date you want to review and click on search.

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RITHMIC R|TRADER PRO

How to see when the order is placed and when it is filled.

1

From order history or recent orders find the position you want to check and double click on it.

RITHMIC MANUAL | Customer Support Department

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RITHMIC R|TRADER PRO

How to see when the order is placed and when it is filled.

2

In the new window, you can see in detail when the order was placed and when it was filled.

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RITHMIC R|TRADER PRO

How to see the Price & Type of the Order/Position 1

From Order History or Recent Orders/Positions you can see the type and price.

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RITHMIC R|TRADER PRO

How to manually set an accounts balance 1

Choose the account of which you want to modify the balance, Right click on it and select Edit cash on hand.

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RITHMIC R|TRADER PRO

How to see why an order was rejected 1

Choose the account you want to check and go to Order History.

Under “Remarks” of each position or order you can see why the order was rejected.

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RITHMIC MANAGER

How to see when a trader connected and to what platform

1

2

Open R-Manager and go to Manage Users.

Select the client you want to check and click on Login Attemps.

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RITHMIC MANAGER

How to see his enabled market data Level1 and Level2 1

Go to Manage Users and select the user you want to check. Then click on Market Data.

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RITHMIC MANAGER

How to disable or enable an account 1

Go to Manage Accounts and choose the account you want to disable or enable.

Click on the status and choose your preferred option an then Submit.

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