Randolph Communications - User guide booklet

MYTV USER’S GUIDE RANDOLPH COMMUNICATIONS 336.879.5684 or 336.622.7900

Welcome to Randolph Communications When Randolph Telephone Membership Corporation was formed on May 13, 1954, its purpose was to bring telephone service to the rural communities when larger companies would not invest. It was on June 1, 1957 that the first telephone call was placed to Raleigh, NC from the Grange Hall in Farmer, NC. Today, Randolph Communications serves eight exchanges in seven different counties in the central, rural communities of North Carolina that include Alamance, Chatham, Davidson, Guilford, Montgomery, Moore and Randolph.

What started over 60 years ago has evolved into a communications company offering not just traditional phone service, but other highly demanded services such as high-speed internet, IPTV, 4G Wireless, Camera Surveillance, Computer Services, Business Networking and most importantly fiber to the home.

While the services and name may have changed the way we do business has not. We want to be the one-stop-shop, and we are. Our new name portrays our vast array of services we offer. We take pride in bringing top of the line customer service and the best technology available to our customers.

That will always stay the same.

*Please note the screenshots are used from default setting: Nu-Blue. *The basic use of the ADB remote buttons are shown throughout the book. *This material may not be duplicated, in whole or in part, by any means, without the express written consent of Randolph Communications, Asheboro, NC 27203 USA. Randolph Communications is an affiliate of Randolph Telephone Membership Corporation.

Table of Contents Remote Control Layout Layout ............................................................................ 1-2 ADB Remote .................................................................. 3 URC 1090 Remote .......................................................... 4 URC 62440 Remote .......................................................... 5

Installing Batteries ............................................................................................ 6

Remote Control 101 URC 1090 Remote ............................................................ 7 ADB Remote .................................................................... 8 URC 62440 Remote ................................................... 9-10

Screen Layout ........................................................................................... 11

Menu Bar

........................................................................................... 12

MyTV Guide MyTV Guide Screen ................................................. 13-14 Navigating through your Guide ................................... 15 How to Change the Listings ......................................... 16 View Upcoming Programs ............................................ 17 Search ........................................................................ 18-19 Auto-tune & Reminder ............................................ 20-22

Info Bar How to Access the Info Bar .......................................... 23 Information on the Info Bar ....................................... 24 Expanding the Info Bar ............................................... 25

Table of Contents Favorites List Creating a Favorites List .............................................. 26 Choosing a Favorites List ............................................. 27 Edit a Favorites List ..................................................... 28 Delete a Favorites List .................................................. 29

MyDVR MyDVR Controls ........................................................... 30 Recording a Show ..................................................... 31-32 Recording a Series .................................................... 33-34 Edit Series Recording .............................................. 35-36 How to watch a Recorded Program ............................ 37 Delete a Program ........................................................... 38 Lock Feature .................................................................. 39 Playback Bar Features ............................................ 40-41 DVR Features ................................................................ 42 Schedule Priority .......................................................... 43 Schedule Events ............................................................. 44

My Library How to Access My Library ........................................... 45 Reminders & Messages .................................................. 46

Caller ID Enable Caller ID ............................................................ 47

Settings How to Access Settings .................................................. 48 Preferences ..................................................................... 49 How to Require Login ................................................... 50 Users ........................................................................... 51-53

Table of Contents Parental Controls Parental Control Menu ................................................. 54 Blocking Channels ................................................... 55-56 Block by Rating ........................................................ 57-58 Movie & TV Ratings ...................................................... 59

Password & Pin How to Change your Password & Pin .................... 60-61

Format Adjust Picture Size ....................................................... 62 Adjust Resolution .......................................................... 63

System Information ........................................................................................... 64

Auto Settings Adjust Auto Settings ..................................................... 65

Remote Scheduling Adjust Auto Settings ................................................ 66-68

TV Everywhere How to Sign Up for TV Everywhere ........................... 69 How to Activate TV Everywhere ................................. 70 How to Download Apps for TV Everywhere ............. 71

Troubleshooting ..................................................................................... 72-73

Frequently Asked Questions ..................................................................................... 74-75

Remote Control Layout URC 1090 Remote

ADB Remote

Equipment Controls DVR Controls

Navigation Controls

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Remote Control Layout URC 62440 Remote

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Remote Control Layout Device Selection Buttons Controls different devices

TV Controls TV functions

DVR List List all DVR recordings

Menu Displays Main Menu

OK Select a highlighted item of program

Guide Displays programming

Volume +/Increase or decrease volume

Mute Turns volume on and off

Delete Delete single characters in text entry boxes

Input Switches between audio video inputs on your TV

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ADB Remote Power

Turns your selected device on and off

Playback Controls For use with DVR and DVD functions

Info

Displays your current program information

Exit

Closes your current screen

Red/Green/Yellow/ Blue Buttons Only used for menu functions

Channel +/-

Changes Channels

Last

Last channel viewed

Number Pad

Type in channel numbers and letters into text entry box

Closed Captioning

Enable/disable Captions

Remote Control Layout URC 1090 Remote TV Mode

Turn TV On/Off

Pause/Play

Live and recorded TV

LIST

Displays a list of recorded programs

Menu

Displays Main Menu

OK/Select

Selects a program or highlighted object

Volume +/-

Increase or decrease volume

Mute

Turns volume on and off

Used in Program Guide Used for PAGE and DAY navigation

SWAP

Switches between DVR tuners

Setup

Used for setting up remote

CBL

Turns Cable Box On/Off

LIVE

Returns to LIVE TV

Replay

Replay recorded TV programs

Info

Displays your program information

Exit

Closes your current screen

Channel +/-

Changes Channels

FAV

Cycles through FAVORITE channels that are set on cable box

A B C Buttons

Used for special functions that are displayed on your cable box

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Remote Control Layout URC 62440 Remote TV Video

Cycle through Video Inputs

Power

Turns components On/ Off

Controls

Playback Controls

Menu

TV (Recorded)

Controls the device related to the last mode key pressed Displays Main Menu

Ok Button

Press to confirm command

TV (Exit To)

Exit’s current Menu and returns to current program

Guide

Displays Programming

For use with DVR and DVD functions

List of Recorded Programs

Arrow Buttons

Press to move around Menu

Info Button

Displays Current Program Information

Red/Green/Yellow Buttons

Volume +/-

Only used for Menu functions

Mute

Changes channels on the STB

Increase or Decrease Volume Turns Volume On or Off

Delete

Delete single characters in text entry boxes

Channel +/-

Number Keys

Type in channel numbers and letters in text entry boxes

Enter

Use ENTER to change Favorites list search for channels

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Installing Batteries If you ever notice your remote control is not working properly, the chances are it needs new batteries.

1. Lift off the battery cover located on the back of your remote.

2. Place two fully charged AA batteries into the open slots making sure the + and - marks match the marks in the battery case.

3. Align the cover with the holes and gently press the cover back into place until you hear the cover click.

4. Test various keys on your remote control to assure the batteries work. If the keys are not working or lighting up, the batteries may not be in nserted correctly. inserted

If installing new batteries does oes not no not work, work k be be sure thee STB mode is on by pressing the STB button on your remote. Be sure there are no obstructions between the remote and the set-top box.

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Remote Control 101: URC 1090 Remote

How Do I Turn My TV On/Off? To turn your TV on/off, press the TV button.

How Do I Turn My Set Top Box Cable On/Off? Press the CBL button

on your remote control.

Repeat to turn Set Top Box off.

Programming will appear on TV when the CBL is on.

How Do I Change the Channel?

Press the Channel +/- button

to change the channel.

You can also use the Number Pad to change the channel to any specific station without having to use the arrows to scroll through the channels.

How Do I Control the Volume?

Press the Volume button

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to adjust the volume.

Remote Control 101: ADB Remote

How Do I Turn My Set Top Box On/Off? The device selection buttons, located at the top of your remote, tell your remote what device you want to control.

To turn your set top box on/off, look at the top of your remote in the equipment control section.

Press the STB button

then the POWER button.

This will turn your set top box on/off.

How Do I Turn My Television On/Off? To turn your television on/off, look at the top of your remote in the equipment control section.

Press the TV button

then the POWER button.

This will turn your TV on/off.

How Do I Change the Channel?

Press the Channel +/- button

to change the channel.

You can also use the Number Pad to change the channel to any specific station without having to use the arrows to scroll through the channels.

How Do I Control the Volume?

Press the Volume+/- button

to adjust the volume.

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Remote Control 101: URC 62440 Remote

How Do I Turn My Set Top Box On/Off? The device selection buttons, located at the top of your remote, tell your remote t what h td device you want to control.

To turn your set top box on/off, look at the top of your remote in the equipment control section.

Press the STB button

then the POWER button.

The STB button will flash green once. This will turn your set top box on/off.

How Do I Turn My Television On/Off? To turn your television on/off, look at the top of your remote in the equipment control section.

Press the TV button ton.

then the POWER but-

This will turn your TV on/off.

Press the STB button to return control to the Set Top Box.

How Do I Control the Volume?

Press the Volume+/- button

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to adjust the volume.

Remote Control 101: URC 62440 Remote

How Do I Change the Channel?

Press the Channel +/- button

to change the channel.

You can also use the Number Pad to change the channel to any specific station without having to use the arrows to scroll through the channels.

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Screen Layout Can I Change the Background Theme?

Yes! You can change your theme. There are two formats.

The default format, English Nu-Blue, features average size text and a black background. The other format we offer is Bumblebee Bumblebee. It features larger text and has a gray background.

To Change the Theme: 1. Press Menu and select Settings.

2. Enter your Password. **The default password is 0000 until you change it.

3. Highlight Preferences.

4. Use your Arrow Keys to highlight theme.

5. Use your left and right Arrow Keys to Select the theme you would like to use: Default English Nu-Blue or Bumblebee.

Bumblebee 6. Select Submit and press OK

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to save your changes.

Menu Bar

The Menu Bar displays the applications menu for quick access to DVR, Settings, My Library, and more!

How Do I Access My Menu Bar? To access your Menu Bar press the Menu button near the top left of your remote.

My Control Settings Favorites Search Guide DVR Library On/Off

The Menu Bar Allows Quick Access To: My Library: Order Video on Demand (coming in the future), Pay Per View, and Sports packages when available and view reminders, messages, and Caller ID history here.

Settings: Set up user preferences and passwords for Parental Controls/Channel Blocking, Caller ID, and more.

Favorites: This is a listing customized to your channel preferences.

Search: Find specific channels or programs by typing in the name of the item you are searching for here.

Guide: This is an on screen TV guide that allows you to see the date, time, and description of current and future programming.

DVR: Any recordings you have previously saved or would like to schedule are located here.

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MyTV Guide When searching for your favorite programs, MyTV Guide is where you will find what is playing now and what is playing later.

What is On MyTV Guide Screen?

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3

2 1

5 6 7

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10 9 1. Displays Current Program 2. Current Program Information 3. Current Time 4. Highlighted Program Title 5. Program Rating and Run Time 6. Information about Highlighted Program 7. Guide Listing Times 8. Symbol Indicates a New Episode 9. Current Selected Program 10. Channel Lineup 11. Program Date

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MyTV Guide There Are Two Ways to Access Your Guide: Press the Guide button. Your guide will appear.

Or You Can...

1. Press the Menu button and Select Guide.

2. Your Guide will appear.

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MyTV Guide How Do I Navigate Through the Guide?

Use the Arrow Keys, located in the navigation controls, to move the highlighted area up and down, left and right.

The highlighted area is the program you have currently selected.

Press OK

to make your selection.

To exit the guide, press the EXIT button.

You can also use your Number Pad to select a different channel in the Guide by entering the channel number.

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MyTV Guide How Do I Change the Listings on My TV? 1. Press the Guide button.

2. Press Guide again to change the listings between All, HD, Subscribed, and Favorites (the category appears in the tab just above the listing date). Continuously press Guide until you see the listing you wish to view.

All: This shows you all channels available from MyTV.

Subscribed: This listing shows only the channels you are subscribed to.

HD: These are the High Definition channels offered through MyTV.

SD: All channels listed are shown in Standard Definition.

Favorites: This is a listing customized to your channel preferences.

Listing

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MyTV Guide How Can I View Upcoming Programs in My Guide?

MyTV Guide allows viewers to see current and upcoming programs.

To view programs that are airing the current day, use your Arrow Keys to navigate through the Guide. *This will allow you to see all the upcoming programs.

If you would like to see programs that are scheduled for the next day or upcoming days, press the DAY +/- button.

This will advance your guide by 12 hour increments.

You may also scroll through the guide by pressing PAGE +/- button.

This allows you to scroll one page at a time.

To return to your current day Guide, press EXIT.

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MyTV Guide Search is an excellent feature to use when you are looking for a specific type of programming.

How Do I Use the Search Feature?

1. Press Menu and select Search.

2. A text box will appear.

Press OK the text box.

to activate

3. Enter the subject or keyword(s) you are searching for.

For example, if I am searching for sporting events, I will type in sports.

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MyTV Guide 4. When you are finished typing in your search, highlight and select Done.

5. Highlight and select Search. This will begin your search.

A moving circle indicates your system is still searching.

6. After a few moments, a list of programs matching your search will appear. Select the program you wish to view and press OK. Number of matches found Results

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MyTV Guide What Special Features Can I Find in MyTV Guide?

In MyTV Guide, you can set favorites, auto-tune, set reminders, schedule events, record programs, record series, and expand information.

Accessing My Favorites List in Guide

To access your Favorites List in Guide, simply press the Guide button until you see the Favorites List you are looking for.

Setting Auto-tune and Reminders 1. Press the Guide button and highlight the program you would like to view later.

2. Press OK pear.

on your remote and a list of choices will ap-

3. Select Auto-tune or Reminder.

Auto-tune: gram

Your TV will automatically tune to the proat the appropriate time.

Reminder: Your TV will not automatically tune but will display a message informing you that the program you selected is about to begin.

4. Highlight Auto-tune or Reminder and press OK..

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MyTV Guide How Do I Cancel Auto-tune and Reminders?

There are Two Ways: 1. Press the Guide button.

2. Highlight the program you set as an Auto-tune or a

Reminder.

Auto-tune

Reminder

3. Press OK. 4. A list of options will appear.

To cancel a Reminder, select Cancel Reminder.

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To cancel Auto-tune, select Cancel Auto-tune.

MyTV Guide Or You Can...

1. Press Menu and select

My Library.

2. Use your Arrow Keys to highlight Reminders.

3. Select the Reminder/Auto-tune you want to cancel and press OK.

4. Select Cancel Reminder or Cancel Auto-tune and press OK.

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Info Bar The Info Bar is a great way to find information about programs you are currently watching, as well as information about upcoming programs.

How Do I Access My Info Bar? There are 3 ways to make the Info Bar appear: 1. Press the Info button located in the middle of your control and your Info Bar will appear.

2. Anytime you change the channel using your Channel +/- button the Info Bar appear.

3. The Info Bar will also appear when you use your up and down Arrow Keys to view current listings on other channels. *Once the Info Bar is active, press the Info button again to view additional information about the current program.

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Info Bar What Information Can I Find on the Info Bar? 1

2

3

4

5

8

7 1.

2.

3.

4.

5.

6.

7.

8.

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Displays the Current Program Current Time Program Name Program Start and End Time Program Rating Information about Current Program Channel Name Channel #

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Info Bar How Do I Expand My Info Bar? There are two ways to Expand Info about a program.

There are Two Ways:

1. If you are currently watching a program, press the OK button.

2. Select Expand Info.

3. The programming information i will ill appear on your screen.

Or Y O You C Can: 1. Press the Info button twice on your remote. This will expand the program information.

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My Favorites List Favorites allows you to choose, delete, edit, and create a list of your favorite channels.

How Do I Create My Favorites List?

1.To CREATE a Favorites List, click on Menu.

2. Highlight Favorites and press OK. 3. Select Create and press OK. 4. Press the OK button to activate your keyboard.

5. Use the Keyboard Screen to type in the name you have selected for this Favorites list.

6. Scroll through the channels and press OK on the channels you want to include in your list.

7. When complete, highlight and select Update.

This will save your new favorites list.

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My Favorites List How Do I Choose My Favorites List?

1. To CHOOSE a Favorites List, Click on Menu.

2. Highlight Favorites and press OK.

3. Select Choose and

press OK.

4. Use your up and down Arrow Keys to choose the favorite lists you would like to view and press OK.

6. Press the Guide button to view your selected favorites list.

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My Favorites List How Do I Edit My Favorites List?

1. To EDIT a Favorites List, click on Menu.

2. Highlight Favorites and press OK.

3. Select Edit.

4. Choose the favorites list you would like to edit by using your Arrow Keys to highlight the list and then press OK.

5. Select and press OK.

6. Choose the program from your favorites list that you would like to edit.

7.

7 When you are finished editing your list, select Update. Your changes will be saved.

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My Favorites List How Do I Delete My Favorites List?

1. To DELETE a Favorites List, click on Menu.

2. Highlight Favorites and press OK.

3 Select Delete and press 3.

OK. O

4. Use your up and down Arrow Keys to select the favorites list you would like to delete and press OK. 5. Select and press OK. 6. Click YES to verify that you want to delete the selected list.

Click NO to cancel your selection

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MyDVR MyDVR is a digital video recorder that allows you to record programs in the set top box. This feature provides you with the ability to record your favorite show or the entire series.

MyDVR also allows you to rewind live TV to replay something you want to see again. And better yet, you can even pause live TV to allow you to fast forward through commercials and not miss any programming.

MyDVR Controls ADB Remote

DVR List

Jump Ahead Jumps Ahead 30 seconds

Jump Back

Play

Jumps back 60 seconds

Fast Forward

Rewind Stop

Record

Pause

URC 1090 Remote Pause Stop Record Rewind

Play

Fast Forward

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MyDVR How Much Storage Does MyDVR Have?

250 Gigs of storage capacity is available on the MyDVR hard drive. You can record approximately 165 hours of standard-definition TV and 40 hours of high-definition programming.

How Do I Record My Favorite Show?

The quickest way to record a program is by using the red record button on your remote control.

To record the program you are currently watching, press the Record button located toward the top of your remote. This recording will begin immediately.

A small red dot will appear next to the program you are recording in your Guide.

Or You Can: 1. Press the OK button

while viewing a channel.

2. A list of options will appear.

3. Choose Record Program and then press OK.

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MyDVR You may also set up a recording using the Guide.

1. Press the GUIDE button.

2. Use your Arrow Keys to highlight the program you would like to record.

3. Press the RECORD button.

A red dot will appear next the program you selected. This signifies the program is recording.

*If the program you selected is not currently on, your device will record the program for you automatically. It is not necessary for your TV to be on for your device to record.

Note: To record, you must have a DVR set top box and subscribe to the MyDVR service.

You can record two* or four streams** at once, but you must watch one of these channels while the recording is in progress. *2 Streams on Copper **4 Streams on Fiber

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MyDVR What Else Can I Do With MyDVR? MyDVR also allows you to record series, delete previously recorded programs, and schedule events.

How Do I Record My Favorite Series?

There Are Three Ways You Can Record Your Favorite Series: 1. If you are currently watching the p program you want to Record As a Series, press OK. 2. A list of options will appear.

3. Select Record Series.

By selecting Record Series, your DVR system will ll continuously record the selected program until you tell it to stop.

You Can Also...

1. Press the GUIDE button.

2. Use your Arrow Keys to highlight the program you would like to record.

3. Press the RECORD button twice.

A red dot with a plus sign will appear next the program you selected. This signifies the program is recording as a series.

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MyDVR Or You Can...

1. Press the Guide button.

p you wish to Record As a Series 2. Highlight the program and Click OK.

3. Select Record Series from the list of options and press OK.

4. Another box will appear.

This box allows you to customize your Series Recordings.

5. Press OK are finished. d

when you

Your Records will be saved.

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MyDVR How Do I Edit Series Recording?

1. Press the DVR List button.

2. Use your Arrow Keys to highlight the series you wish to edit and d press OK.

3. Press OK.

4. Select Edit Series Recording.

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MyDVR

5. A list of options will appear.

Channels: Select the channel of the program you would like to edit.

Episodes: List which episodes you want to edit: All or New Only Start: Used to program start time for your recording. You may choose begin recording at the start of the program or a few minutes before the program begins.

End: Used to program the recording later than the alloted programming time. This is a great tool to use for sporting events you do not want to miss!

Limit To: Used to program the number of episodes you wish to record.

6. Select the option(s) you want to edit and press OK.

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MyDVR How Do I Watch a Program I Have Recorded?

1. Press the DVR List button on your remote.

2. The Recording heading will be highlighted.

3. Use your Arrow Keys to highlight the recorded program you want to view and press OK.

4. The recorded program will begin playing on your TV. *If the programing you selected is a series, select the episode you wish to view and press OK.

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MyDVR How Do I Delete Programs I Have Recorded?

1. Press the green DVR List button.

2. Highlight g g the program you wish to delete and press OK.

3. A list will appear.

4. Select Delete Recording and Press OK. This will delete the program you highlighted.

*To Delete ALL programs in a recorded series, simply highlight Delete All and press OK. This will delete everything recorded for the selected series.

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MyDVR How Do I Avoid Deleting a Recording Accidentally?

It is important that you activate the Lock Feature for recordings that you do not want to delete.

To Activate and Deactivate the Lock Feature: 1. Press Menu.

2. Highlight DVR and press OK. 3. Highlight the recording and press OK.

4. A list of options will appear.

Highlight LOCK and press OK to activate.

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Hi hli ht U Highlight UNLOCK NLOCK and d press OK to deactivate.

MyDVR Can I Pause Live TV? YES! Have you ever wished you could watch a certain play or a funny scene during a movie again? This feature allows you to do just that! During live TV you can fast forward, rewind, play, and pause any program you are watching.

These playback bars are also used while watching previously recorded shows, events, and movies. *Please note this option only pertains to customers with MyDVR. If you would like to purchase or learn more about MyDVR service, please contact us at 336.879.5684.

Playback Bar Features A playback bar will appear across your screen. This bar allows viewers to see where they are in the recording.

Shows playback control in use and speed.

Shows where you are at in your recording.

Indicates program time

When you are ready to resume PLAY press Play. This will resume play from where you previously paused your program.

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MyDVR If you wish to PAUSE live TV or a previously recorded program, simply press the Pause button located in the DVR controls section of your remote. This will allow you to pause programming.

To FAST FORWARD through a previously recorded program or a program in which you have paused, press the Fast Forward button. This button is found in your DVR control section. Once you have reached your desired location, press Play.

To REWIND during a program, simply press the Rewind button. This will allow you to replay the entire program or certain clips. Once you have reached your desired location, press Play.

To STOP playback and resume LIVE TV, simply press the LIVE TV button. This will end playback and will take you directly to LIVE TV. *These playback features used for LIVE TV are also used for DVR.

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MyDVR MyDVR also features a menu in which you can view your DVR recording history, schedule events, set event priority, and access DVR programming scheduled to record.

How Do I Access These DVR Features?

1. Press the DVR List button.

2. A list of options will appear.

Recordings: Displays programs you have already recorded.

Record History: Lists programs previously recorded.

Schedule Priority: Here you can list programs according to priority.

Schedule Event: Customize schedule to set reminders, auto-tune, and recordings.

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MyDVR

Schedule Priority Schedule Priority informs your DVR system which programs to record in case there are multiple programs set to record at the same time.

How Do I Schedule Priority?

1. Press the DVR List button.

2. A list of options will appear.

3. Select Schedule Priority.

4. Sort accordingly by highlighting the program and pressing OK.

5. A list of options will appear. Select “Move Up” or “Move Down” to place each program in the order in which to record.

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MyDVR

Schedule Events

Schedule Events is a customized setting you make to record, remind you about, or auto-tune to a program.

How Do I Schedule Events?

1. Press the DVR List button.

2. A list of options will appear.

3. Select Schedule Events.

4. A list of options will appear.

Select The channel you want to schedule recording for.

For: How long you want the program recorded.

On: Enter the month and day of program.

At: Time of programming.

5. Select and press OK to save changes. *Select cancel to disregard your selection.

Type: Select Auto-tune, Reminder, or Recording.

Frequency: How frequently you wish to record the programming: Single, weekly, M-F, or everyday.

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My Library My Library is where you will go to access Reminders, Messages, and Caller ID.

To Access My Library: 1. Press the Menu button and select My Library.

2. My Library will appear.

Reminders: Lists reminders you have programmed for your favorite shows and scheduled DVR recordings.

Messages: Randolph Communications may occasionally use this to send important information to our customers.

Caller ID: A history of incoming calls captured by your MyTV Caller ID will appear here.

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My Library Reminders In the Reminders section, you will find a list of reminders you have programmed for your favorite shows and scheduled DVR recordings.

To View Reminders: 1. Press Menu and select Library.

2. Use your up and down Arrow Keys to highlight Reminders.

3. A list of your reminders will be displayed.

Messages In Messages, you will occasionally find important messages sent to customers by Randolph Communications.

To View Messages: 1. Press Menu and select Library.

2. Use your Arrow Keys to highlight Messages.

3. A list of your Messages will be displayed.

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Caller ID

Caller ID is a feature used to notify viewers of incoming callers name and telephone number. This feature is displayed across viewers television screen.

How Do I Enable Caller ID? 1. Press Menu and select Settings.

2. Enter your Password. **The default password is 0000 until you change it.

3. Highlight Preferences and press OK.

4. Use your Arrow Keys to select Enable Caller ID and Press OK.

5. Select Submit and Press OK

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to save changes.

Settings Settings allow you to share rentals, access caller ID, require login and set channel blocking and parental control.

To Access Settings: 1. Press Menu.

2. Use your Arrow Keys to select Settings and press OK.

3. You must enter your password to gain access. **The default password is 0000 until you change it.

4. Once you have gained access, you will have Three Main Options: Preferences, Users, and Hardware Settings.

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Settings Settings Preferences

Preferences are settings that affect your entire service for ALL users. Settings include: sharing rentals amongst each other, required login, channeling blocking for all users, and parental controls.

Once You Access Preferences...

Scroll to the top of the list by using the Arrow Keys. Highlight the box and press OK to select the services you would like to activate or deactivate.

Share Rentals: Make any rental movie available to any user or only to the user who makes the purchase.

Require Login: Is used only if you intend to have user accounts. Require login determines if a user must enter a username and password to gain access to your TV. Enable Caller ID: Turns on and off a screen alert for incoming callers. This alert notifies viewers of the caller’s name and number.

Channel Blocking: Allows you to block unwanted channels from appearing in the Guide. This setting may be used for children’s accounts.

Caller ID Timeout: Determines how long caller ID alerts stay on the screen.

Parental Controls: Allows you to set controls on what your children can and cannot see. By selecting Parental Controls in Preferences, this allows you to set up Parental Controls in Users.

When your Preferences Controls are complete, press Submit.

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Settings How Can I Require a Login for Other Users?

1. Press Menu and select Settings.

2. Enter Your Password. **The default password is 0000 until you change it.

3. Highlight Preferences and press OK.

4. Select Require Login and press OK. 5. Select Submit and press OK. Your changes will be saved.

When you finish watching TV, press p Menu and highlight the Sign Out box. Press OK. Any new viewer will be required to login with the password assigned to them and only the programming authorized in their preferences will be viewed.

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Settings How Do I Activate Channel Blocking?

Please refer to “Parental Controls” for instructions on how to activate channel blocking.

How Do I Set Parental Controls?

Please refer to “Parental Controls” for instructions on how to set Parental Controls.

Users Users allows you to set the Parental Controls for the main account. You can also add or delete an account, and change your username and password.

How Do I Create a New User?

Each person in your household can be set up to view specific programming appropriate for their age/and or personal preferences.

To Create a New User: 1. Press Menu and select Settings.

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Settings 2. Enter your password and Press OK. **The default password is 0000 until you change it.

3. Highlight Users and Press OK.

4. Select Add and Press OK.

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Settings 5. A new screen will appear allowing you to create a new user.

6. Edit each box by highlighting the box and pressing OK.

7. Select Continue and press OK. will be created.

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Your new user account

Parental Controls How Do I Access the Parental Control Menu?

1. Press Menu and select Settings.

2. Enter your Password and Press OK. **The default password is 0000 until you change it.

3. Highlight the Users tab and Press OK.

4. Select Parental Controls and Press OK. 5. Your Parental Controls page will appear.

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Parental Controls How Do I Block Certain Channels or Program Types From My Child’s View?

1. Access Preferences

by Pressing Menu and selecting Settings.

2. Enter your Password and Press OK. **The default password is 0000 until you change it.

3. Select the Channel Blocking box and press OK.

4. Use your Arrow Keys to highlight EDIT. Press OK.

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Parental Controls 5. To block and unblock a channel, highlight the channel and press OK.

6. Highlight Update to save your changes.

*A locked symbol will appear next to the channels you block.

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Parental Controls How Do I Block By Rating?

1. Press Menu and select Settings.

2. Enter your Password and Press OK. **The default password is 0000 until you change it.

3. Use the Arrow Keys to scroll to the Parental Controls box. Click OK to select the box.

4. Use the Arrow Keys to scroll to Users.

Click OK.

5. Select Parental Controls and click OK.

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Parental Controls 6. Scroll to highlight the Movie Ratings box and press OK.

7. Arrows will pop up on either side of the box. Use the Arrow Keys to change g the Movie Rating to the desired rating and press OK. 8. Repeat in the TV Rating box.

9. Highlight and press OK box you wish to block.

Click to Block Unrated content

next to each Content Rating Block by Movie Ratings

Block by TV Ratings

Select the desired boxes you wish to block by Content Rating

10. Use the Arrow Keys to scroll to the Submit box. Press OK to save changes.

Any show on any channel with the locked rating will be unavailable for viewing.

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Parental Controls What Do the Movie and TV Ratings Mean?

Movie Ratings G

General Audience; All Children

PG

Parental Guidance Suggested

PG-13

Parental Strongly Cautioned

R NC-17 AO

Restricted-Under 17 requires accompanying adult guardian at the theater.

No one 17 and under admitted.

Adults Only

X

Children under the age of 17 not admitted.

Includes explicit sexual content.

XX

Children under the age of 17 not admitted.

Includes strong explicit sexual content.

XXX

Children under the age of 17 not admitted.

Includes strongest explicit sexual content.

TV Ratings

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TV7

Directed to Older Children

TVG

General Audience

TVPG

Parental Guidance Suggested

TV14

Parents Strongly Cautioned

TVMA

Mature Audience Only

Password and PIN The master user will be set up using the Default Password (0000) and Default PIN (0000).

How Do I Change My Password and/or PIN? 1. Click on Menu and select Settings.

2. Enter your Password and Press OK. **The default password is 0000 until you change it.

3. Use your up and down Arrow Keys to highlight the Users tab and press OK. 4. Highlight the Main User Account and press OK.

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Password and PIN 5. Select Edit at the bottom of your screen and press OK.

6. A list will appear.

Fill out the list confirming your old password and PIN and entering a new password and PIN.

7. Highlight the box next to Enable PIN and press OK.

8. Select Submit and Press OK

to accept all changes.

*The PIN will be used for all new users created. When changing the password for all other users, you will not be prompted for the current password.

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Format How Do I Make the Picture Fit My TV Screen?

1. Press Menu and select Settings.

2. Enter your Password.

**The default password is 0000 until you change it.

3. Highlight Hardware Settings and press OK.

4. Highlight TV Configuration and press OK. 5. Two list of options will appear.

Select one option from each list and press OK. 6. To save changes, press the Red Button located on your remote control.

NOTE: 16:9 is the best option for a HD TV. 4:3 is often used for a standard TV.

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Format How Do I Change the Resolution?

1. Press Menu and select Settings.

2. Enter your Password. **The default password is 0000 until you change it.

3. Highlight Hardware Settings g and press OK.

4.

Select 4 S l Display Di i l and d press OK. 5. Three list of options will appear. Select the options you wish to change g and press OK. To save changes, press the Red Button located on your remote control.

NOTE: 1080i is the best option for a HD TV and set top box.

1080i is the best option for a standard TV and set top box.

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System Information How Do I Find My System Information?

1. Press Menu and select Settings.

2. Enter your Password. **The default password is 0000 until you change it.

3. Highlight Hardware Settings and press OK.

4. Select System Info and press OK. Your System Info will appear on your screen.

5. Press the Red Button on your remote to save changes.

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Audio Settings How Do I Change My Audio Settings?

1. Press Menu and select Settings.

2. Enter your Password.

**The default password is 0000 until you change it.

3. Highlight Hardware Settings and press OK. 4. Select Audio and press OK. 5. Two list of options will appear. Select the options you wish to change and press OK.

To save changes, press the Red Button located on your remote control.

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Remote Scheduling Remote Scheduling allows you to manage your TV recordings anywhere with internet access. This feature is only accessible with DVR. *Please note this option only pertains to customers with MyDVR. If you would like to purchase or learn more about MyDVR service, lease contact us at 336.879.5684.

Can I Get Remote Scheduling?

If you have a newer set top box-7 Series 5721, 3721, or 2721 you can access Remote Scheduling.

You cannot use Remote Scheduling if you have an older set-top box 8 Series 5810 (DVR) or 3800 (no DVR). These boxes are gray.

If you would like Remote Scheduling but have older equipment please call 879.5684 to set an appointment.

How Do I Add Remote Scheduling?

1. Please contact a Customer Care Representative at 879-5684 or 622-7900 to access this feature. You will need to have your Account # available.

To Access Your Account Number...

1. Using your number pad on your remote, press 00001234.

2. A box will appear with your account number (Acct).

3. Contact a Randolph Communications Customer Care Rep. At this time you will set up your username and password with the Customer Care Rep. Please have a reliable email address ready at this time.

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Remote Scheduling How Do I Access Remote Scheduling?

Once we have set Remote Scheduling up for your account, you will be able to access it.

1a. In your web browser on your smartphone/tablet device, go to mytv.rtmc.net.

1b. In your web browser on your desktop, go to mytv.rtmc.net/yourtv.

2. Enter your account # and password. You will only have to do this the first time you log on each device.

3. Another screen will appear. Enter your username and password that you set up with the Customer Care Rep.

Your username will automatically appear.

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Remote Scheduling 4. Browse your guide and select which shows/movies you would like to record.

Is there An App for My Mobile Device?

Yes! There is an app you can download for your mobile device.

iPhones, Andriods, iPads, & Tablets 1. Access your App or Play Store.

2. Search and download the Remote Scheduling App, Your TV. 3. Once the free App is downloaded, you may access your personal Remote Scheduling.

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TV Everywhere Any MyTV subscriber who subscribes to the Classic package can now watch your favorite channels on the go.

There are just a few easy steps to follow and you will be on your way to enjoying TV from anywhere. Each subscriber must set up their username and password to be able to access MyTV Everywhere from any device connected to the Internet.

How Do I Sign Up for TV Everywhere?

1. Register for SmartHub by going to rtmc.smarthub. coop.

2. Select Sign up to access our Self Service site.

3. Enter your account number, last name on the account, mailing zip code, and recent bill amount and/or your CPNI password.

Most of this information can be obtained from your most recent bill or by calling a Customer Care Consultant. You will also be asked to select a hint question and answer for security purposes.

4. Accept the terms and conditions and click submit.

5. You will receive an email with a temporary access password. You will be required to change your password to access your account. Once this process is complete, you will now be able to activate and/or access your TV Everywhere programming.

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TV Everywhere How Do I Activate TV Everywhere?

1. Click the Edit TV Everywhere link on the left side bar menu in SmartHub.

2. Follow the prompts by creating a username (must be at least 5 characters) and password.

3. You will gain access to Randolph Communication’s TV Everywhere within 24 hours. *You will not receive a verification email starting you have access.

You will have to try logging into a programmer’s site to see if your access has been accepted.

How Do I Use My TV Everywhere?

1. Visit our website, www.rtmc.net.

2. Click on MyTV and select TV Everywhere.

3. Scroll toward the bottom of your page and select the channel you want to watch.

4. You will be taken to the channel provider website.

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TV Everywhere 5. Select Randolph Communications as your television provider from the provider list on the site.

Randolph Communications

6. Sign in with your username and password you created when you signed up for TV Everywhere.

How Do I Download TV Everywhere Apps?

If you plan to use a smartphone to watch TV Everywhere please know this will transmit a lot of data. Please be aware of your data policy to avoid charges on your next bill. Quality of service depends on the speed of your connection.

1. Go to the App Store on your mobile device and download the program you wish to view.

2. Select Randolph Communications as your television provider from the provider list on the site.

3. Sign in using your TVE username and password that you created in SmartHub. 4. You can watch “Live TV� or pre-recorded shows.

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Troubleshooting

Why Will My Set Top Box Not Come On? Your set-top box may be updating. Wait a few minutes and try it again. Be sure the power cord is plugged in and that the outlet is working. Also, try turning on the set-top box manually by pushing the power button on the front instead of using your remote (batteries in the remote may be dead).

What Should I Do if My Set Top Box is Not Working Correctly?

Verify the TV is on. Be sure the STB power is on. Confirm the correct input is selected. Your correct input setting information is located on the MyTV Service Commitment and Receipt of Terms of Service Form in your Welcome Kit.

How Do I Reboot (Power Cycle) the MyTV Set Top Box? The preferred method of Power Cycling your set-top box is to unplug your STB from the wall outlet, wait 30 seconds, and plug it back in.

This will reboot your STB. Television programming will return to the screen and the correct time will appear on the set-top box once the boot completes.

If these steps do not correct the problem, please contact us for customer assistance at 611, 879-5681, or 622-5681.

What Should I Do if There is No Video Picture on the TV Screen?

Be sure your TV and STB are on. Verify the correct input source is selected. If your TV or STB is connected to a home theater system, be sure it is powered on as well. Also, tighten any loose cables by hand.

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Troubleshooting Why Do I See Snow on my TV and No Picture?

You may have mistakenly turned the TV channel on the TV tuner itself. To correct it, hit the Input button on your remote and verify it is set to the correct input. (If you have a coaxial cable connection from your STB to your TV, be sure that your TV is tuned to Channel 3 or 4. Also, reconnect any loose cables by hand.) Your input setting should be indicated on the MyTV Service Commitment and Receipt of Terms of Service Form in your Welcome Kit.

Why Can I See a Picture, but Not Hear Any Sound?

First, press the MUTE button on the remote to be sure MUTE is off. Then, try turning up the volume. If you are still experiencing problems, verify that all cables attached to the AUDIO INPUT JACKS on the back of your set-top box and your TV or home theater system have been properly attached and secured.

Why Do I Have a Picture, but No Info Bar? Power cycle your set top box. Please note, it may take a few minutes for the software to update and the Guide to become operational again.

What Should I Do If My TV Guide is Frozen?

If this occurs, power cycle your set top box. Please note, it may take a few minutes for the software to update and the Guide to become operational again.

Will My Set Top Box Work if I lose Power?

Yes! But you must connect your box and television to a generator.

What Should I Do if I Am Not Getting a Signal?

Press the TV button near the top of the remote. Then, press the Input button on your remote or television.

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Frequently Asked Questions What Do the Following Abbreviations Stand For? STB- Set Top Box EPG- Electronic Programming Guide

LED-Light Emitting Diode DVR-Digital Video Recorder

Do I Need a Digital TV Set to Get MyTV?

No. Please consult the Remote Control Guide located in the front of your User Guide for instructions on how to program the remote with compatible equipment.

Will Any Set Top Box Work with MyTV?

No. The MyTV signal is encrypted and required our authorized settop boxes to receive the programming we provide.

What are Simultaneous Streams?

MyTV requires a large amount of bandwidth. As technology evolves, we can overcome some of these limitations. Until then, each home is limited in the amount of bandwidth that can physically be delivered. High Definition (HD) programming requires even more bandwidth than Standard Definition (SD).

While multiple TVs can be connected to the MyTV service, there is a limit to how many set-top boxes can display programming at the same time. These are known as programming streams. How close the wire center is to your home will determine how many TVs can receive programming at the same time - known as simultaneous streams. An SD channel equals one stream, HD three streams, MyDVR SD one stream, and MyDVR HD three streams. Previously recorded programs do not take up a stream. If you notice freezing or tiling, check to see if all other set-top boxes throughout your home are off. If not, turn them off one by one to see if that improves the appearance.

What Should I Do if I’m Going to Move?

Two weeks before you move, contact us to determine if you can take your services to your new location. If you will be leaving our service area, return all equipment to Randolph Communications.

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Frequently Asked Questions How Many TV Sets Can I Connect to MyTV? We have two types of MyTV service based on how far you are located from the nearest wire center. The options you have for how many simultaneous streams you can watch at the same time are outlined below.

Type A- Wire center is less than 4,500 feet from the service location, you can watch four streams at the same time.

Type B- Wire center is 4,501 to 9,000 feet from the service location, you can watch three streams at the same time.

If you notice tiling or poor picture quality, try turning off each set-top box one by one to see if that alleviates the issue. If there is no improvement or to learn more about the streaming limitations, contact our technical support at 611 from your Randolph Communications phone.

Why Are There Black Lines On My HDTV? The reason for this is because the image you want to watch isn’t the same size as the TV. There are two common TV shapes, full screen and wide screen. The term used to describe TV screen shape is “aspect ratio.” Conventional TVs and some small LCD HDTVs have a 4:3 aspect ratio and wide screen HDTVs have a 16:9 ratio. This means for every 4 inches of height, there’s 3 inches of width. It’s the difference in shape between those two ratios that can result in a “pillar boxed” picture - one with black columns standing to the left and right of the image. Depending on your TV, those pillared lines can only be fixed if you force your TV to get ride of the bars through the TV zoom feature, but understand, when employed it will crop your image, which means you’ll be chopping off the sides to fill us the top and bottom.

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