Greeter Guide 2026

Greeters The Storehouse Community Center Galaxy Guide

Kiosk Check In

Kiosk Check In Staff will need to enter their login information on the iPad and then you will Click on Check in Kiosk on the top navigation bar.

I am checking to see if we can get general login information for you to use.

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Kiosk Check In Select your program from the drop down box and click the build kiosk button.

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Kiosk Check In

Select Log Out and Launch Kiosk.

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Kiosk Check In

You are on the kiosk page.

You can search for the volunteers by their name or by the opportunity they signed up for.

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Kiosk Check In

You or the volunteer will then click This Is Me. The volunteer is now checked in.

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Important Updates

Walk Ins/Waiting List Moving forward, we will not be accepting walk ins. In the past, this has caused difficulty with tracking and with the new system, this will become even more challenging. We also do not want to set a precedent. We want to encourage the volunteers to follow protocol and either sign up for the session or on the waitlist.The only exception will be if someone is part of a group or a board member wants to volunteer. I will provide you with a list of the board members so that you know who they are.

If someone is on the waitlist and shows up, the only way that we can add them to our volunteer list is if we are not already at maximum capacity. Again, we encourage our volunteers to not come to the session unless they have been removed from the waitlist prior to the session. If we are not already at maximum capacity and the volunteer can be added to the shift, it is easy to do so as shown in this set of slides.

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Walk Ins/Waiting List Talking Points: “We’re so glad you’re here and willing to serve — thank you for coming!

Unfortunately, we’re not able to accommodate walk-ins today since all volunteers need to be registered in advance. But I would be happy to help you sign up for a future session right now if you have your phone with you.”

(Pause and respond.)

“It only takes a few minutes, and I can walk you through it so you’ll be all set for next time.”

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Important Updates What if I am on the waitlist (W/L)?

When all volunteer slots for a session are full, you can sign up on the waitlist. If you are on the waitlist, we are currently at capacity. If someone cancels, the system will send an email to all individuals on the waitlist. The sign up is then available on a firstcome, first-served basis.

If there isn’t availability for a shift, can I walk in?

Due to capacity we do not allow walk-ins. All volunteers must register for the shift on our website before the shift.

When are sessions posted?

We post the shifts the first business day of each month for the following month one month in advance. It is a manual process completed between 8:00am and 10:00am on the first business day of the month. Example: January’s calendar is posted on the first business day of December. February’s calendar is posted on the first business day of January.

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Important Updates Log In Please do not create a new account. Please click on Log In and use the same email you used for your volunteer account previously. You will need to reset your password. You can use new password or the same password as before.

Terminology Updates Volunteer Tiers = Lead, Core, Rotational (overall Storehouse terminology) Opportunities = Sessions Shifts = Session Respond = Register Team = Group Log In = Log in to your current account Sign Up = Create or sign up for a new account Be sure to press the button that says respond to RESPOND to your session or it may not be saved.

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Important Updates I am running late; can I still volunteer?

We have a 10-minute grace period. Due to safety protocols, anyone that arrives after the 10-minute mark will not be allowed to volunteer.

I need to track my hours; can I do that?

Hours are automatically tracked when you check-in with a kiosk or volunteer greeter. You can view your hours on your “Volunteer Resume”. We can sign verification forms for educational institutions at the conclusion of your shift.

What happens if I no-show for a shift?

We understand that emergencies or other commitments come up that do not allow you to attend a shift. If possible, please cancel your spot at least 24 hours in advance. If you have 3 or more no-shows, we will deactivate your volunteer account.

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Important Updates I have a group of more than 20 people, how can we volunteer together?

We offer special off-site project opportunities for groups over 20 such as in-kind drives and putting together hygiene bags or kids snack bags.

Is there a deadline for my team members to join my team?

Yes, any unfilled reserved spots will be released 14 calendar days before the shift.

Can program greeters, teachers, etc. schedule further out than what is currently open?

Yes, those opportunities that are private and intended for lead volunteers.

Goal: By April 1, remove printed attendance sheets, weekly session number updates and double bagging sheets.

Please do not make updates to shifts or opportunities. Volunteer Services will help you with these requests.

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Questions & Thank You Card Process

Thank you so much for all that you do for The Storehouse! You all are amazing and we couldn’t do it without you!