BOOKING INFORMATION

Opening Hours

Performance Days

Monday–Friday: 10am–4pm and 6pm–7.30pm

Saturday: 9.30am–1pm and 1 hour before the start of any event.

Sunday: 1 hour before the start of any event.

Non Performance Days

Monday–Friday: 10am–4pm

Note: Opening times may vary to accommodate select circumstances, events and commitments.

How to Book

By phone: 01684 295074

Online: rosestheatre.org

In person at Box Office during opening hours. Please telephone the Box Office if you are a group booker, or someone with a disability who would like a Row H seat, or if you are a carer and are making a booking on behalf of someone else.

Access

We welcome all customers; please advise Box Office if you require special assistance.

Wheelchair spaces are available in Row H. To book Row H please call Box Office as they cannot currently be booked online.

Guide dogs welcome.

Hearing: A hearing loop is in operation for film screenings (auditorium only); just turn your hearing aid to T.

Please get in touch with us if you require the brochure printed as a large format word document.

Fees & Charges

A postage charge of £2.00 per booking applies if you wish to have your tickets posted to you. You can avoid this charge by collecting your tickets from the Box Office or requesting e-tickets. A voluntary contribution will be requested with each transaction to help secure the future of The Roses.

Reservations & Refunds

Reservations: Payment is required for reserved tickets within 3 days of the reservation, or 3 days prior to the date of the event, whichever is the soonest. Any reserved tickets not paid for by this time will be released.

Exchanges: At our discretion, tickets can be exchanged for a different performance of the same event. An administration fee of £2 per ticket applies. We do not offer exchanges on tickets for different events.

Refunds: We do not offer refunds on any tickets unless the event is cancelled or postponed. If you are unable to attend a performance, and the performance is sold out, we may offer to resell your tickets. Members may be credited on performances that they are unable to attend provided we are notified prior to the event. Refund protection (ticket insurance) is available at point of purchase.

Terms & Conditions

Only food and drinks purchased on the premises can be consumed whilst at The Roses. We reserve the right to refuse admission to intoxicated or disorderly people. Age guidance stated for live shows (where applicable) is provided by the visiting companies. The Roses is unable to accept responsibility for accuracy.

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