Rgu - Library - Building The Very Best

Building the very best FLEXIBLE PART TIME SHIFTS AVAILABLE

CUSTOMER SERVICES SUPERVISER PART TIME SHELVERS (5 POSTS) PART TIME RECEPTIONISTS (6 POSTS)

the professional university

www.rgu.ac.uk

WELCOME TO OUR STUNNING RIVERSIDE CAMPUS The first phase of our £170 million campus development project at our Garthdee will be complete by September 2013.

The University Library, occupying the stunning new nine storey library tower part of the Riverside East building is now occupied, becoming fully operational when students return in September. This development will provide the university community with some of the best facilities in the UK. The enclosed floors of the library tower provide a haven for quiet and individual study with views over Deeside to Lochnagar. This will be complemented by a new Collaborative Learning Centre.

Informal meeting spaces line the ‘street’ running along the spine of the new building with the Library Foyer Café offering social learning and event space in the amphitheatre at the entrance to the library tower, linking the building with the public realm and drawing the community in.

The tower will be home to the university print collections which supplement our extensive electronic resource.

The whole campus, on the bank of the Dee, has a park-like ambience and provides a recreational setting for the benefit of staff, students and the local community.

THE LIBRARY The Library Service at RGU aims to be recognised as the best in any modern UK University.

All of these newly created roles will be integral to ensuring we continue to deliver high quality, relevant information resources, services and support to the university community.

We’ll expect you to share our values, putting the customer at the heart of everything you do, using your expertise and team working skills to ensure the library provides an excellent service both now and in the future.

THE ROLES Customer Services Supervisor Permanent role Salary: £25,504 pro rata Part-time - 18.50 Hours per week Responsible to: Customer Support Coordinator Responsible for:Library receptionists, Library shelvers, Library assistants Purpose of Post: To supervise Library Services during the evening and weekend opening hours. In particular to oversee the day to day operation of lending and enquiry services ensuring a high standard of customer care.

Duties: Hold day to day supervisory responsibility for lending and enquiry services, including Library IT, during evening and weekend opening hours ensuring library policies are implemented consistently, observed and carried out.

Receive and deal with enquiries in person, by phone, e-mail and social media channels.

Ensure a student centred approach to all front line services and the provision of a high standard of customer care.

Maintain continuity between day and evening services through close liaison with day time staff.

Ensure members of the Evening & Weekend team are kept informed of changes to service and new routines as required.

Supervise and delegate work to Library Receptionists, Assistants and Shelving staff, dealing in the first instance with performance and related issues.

Undertake training of staff in day to day functions of this area of work.

Essential Requirements Qualifications Higher or Equivalent Minimum of 3 ‘highers’ or equivalent.

Knowledge Use of Library Management System or similar.

Able to assist users in the use of IT. Experience Provision of high quality customer services.

Supervisory experience Use of initiative for problem solving.

Library Shelvers (6 jobs) Permanent roles Salary: £14,520 pro rata Part-time, 8.00 Hours per week, evenings and weekends Job Spec You’ll assist in the maintenance of a tidy and orderly Library environment ensuring that books and other resources are re-shelved in order. Library users will also look to you for help and advice.

Maintain the correct book sequence through regular shelf tidying.

Return books on the Library system and tag any books which do not have RFID tags.

Ensure that any books and journals left on the study desks throughout the Library are shelved in the correct place.

Answer straightforward directional enquiries, referring other queries to appropriate members of Library staff.

Regular maintenance of stock, checking for missing labels etc.

Regular filling of multifunctional devices in the Library with paper and toner also clearing paper jams.

Assist in maintaining a tidy Library environment ensuring that desks are kept clear.

Assist with Library closing procedures.

Assist with the evacuation of the Library in the event of fire.

Essential Requirements Qualifications No Specific Qualification Requirements.

Must be numerate and literate.

Knowledge Must be able to file material in alpha/ numerical sequence.

Basic use of Library Management System.

Experience Experience of organising goods and materials.

Experience of a customer care environment.

Unsociable Hours Able to work evenings and weekends.

Other Able to lift books Able to push full trolleys of books.

Able to bend low and reach high to shelve Library materials

Library Receptionists (5 jobs) Permanent roles Salary £14,520 pro rata 8 hours per week, evening and weekend shifts To provide a welcoming and professional “meet and greet” presence at the Library’s Reception Desk during opening hours and assist users with basic enquiries.

Welcome, greet and assist users entering the Library in a friendly manner Receive and deal with first line enquiries in person, by phone and e-mail, forwarding on to a member of Library staff or other University department where appropriate.

Monitor the entrance of the Library.

Assist users with the self service facilities.

Assist with the use of multi functional devices, clearing jams, and troubleshooting where necessary.

Collect usage statistics.

Undertake shelving and shelf tidying when required.

Maintain a tidy Library environment.

Essential Requirements Qualifications No Specific Qualification Requirements Good numeracy and literacy in the English language required.

Knowledge Knowledge of the principles of good customer service.

Basic use of Library Management System

Experience Experience of working in a front line customer service role.

Other Able to lift books Able to push full trolleys of books Able to bend low and reach high to shelve Library materials

CONDITIONS AND BENEFITS Annual Leave You will be entitled to 38 days annual leave (pro rata according to the hours of your post). This includes statutory holidays.

Pension You will be able to join our final salary pension scheme, where RGU makes a generous contribution of 19.3% of your annual salary. Employee contribution rates vary for these roles from 5.5-6% depending on salary

RGU:SPORT RGU: SPORT boasts modern world class sporting facilities. As well as a swimming pool, climbing wall and three gyms there are a range of classes on offer for people of all fitness levels.Call 263666 or email rgusportenquiries@rgu.ac.uk

Flexible Working for all The University has extended the statutory flexible working scheme (for parents and carers) to all University staff. To be eligible, the individual must have worked for the University continuously for 26 weeks if they qualify under the statutory right, or 1 year for all other employees at the date the application is made.

Discounted Bus Travel Alternatively employees have the option to sacrifice the agreed amount for a monthly bus ticket (for First Bus or Stagecoach) for the purposes of travelling to work (although it can also be used at weekends). The price is the same no matter how many routes you use and you don’t pay any tax or national insurance on that element of your salary. Contact HR or visit www.edenred.uk/signin

Smart Choices – Retail Discount Site The University funds the provision of this site to give employees discount to a range of major retailers such as B&Q, Debenhams, Sainsbury’s and Asda. Visit www.edenred.uk.com/signin

Bike to work scheme Employees can sacrifice part of their salary for a period of 12 months to pay for a bike and accessories for the purpose of travelling to work. No tax and national insurance is payable for the amount sacrificed and you can therefore acquire the bike of your choice at around two thirds of the normal price. Call HR or visit www.edenred.uk.com/signin

Voluntary Health Benefits The University has agreed discounted rates for Private Healthcare, Health Cash Plans and Dental Plans for its staff.

Private Healthcare You choose a level of premium which provides you with cover for private medical treatment. This includes in-patient treatment, associated specialists’ charges, out-patient surgical procedures, radiotherapy and chemotherapy. Contact AXA PPP on 0800 0321 950, quoting ref 96369.

Health Cash Plan You choose a level of premium (which has been heavily discounted for RGU), which provides cash back for you and your family for everyday health expenses like dental and optical costs as well as specialist consultations/treatments, personal accident benefits, hospital admissions and much more. Contact David Elliott on 0796 638030.

Dental plan This is an insurance plan where you (and your immediate family) can choose a level of premium and are then reimbursed appropriately in the event that you require dental treatment. Contact Jackie Vokes on 01344 381613.

DSE Eyesight Testing All employees identified as “Display Screen Equipment Users” are entitled to an eye and eyesight test. If the Optician finds that corrective lenses are required specifically for using DSE, the School / Dept / Unit will meet the costs of a standard frame and lenses. Where corrective lenses are required for a combination of uses (including DSE) the university makes a significant contribution to the cost.Employee Helpline The Employee Support Helpline is a free, confidential, 24 hour helpline available to all members of staff and their immediate families. Staff can call the helpline on 0800 068 6729, 24 hours a day, 7 days a week.

The centres are staffed by counsellors and information specialists who will provide telephone counselling and information on a wide range of subjects.

Chaplaincy Services The Chaplaincy Service is open to people of all faiths and of none.

The Chaplain can put you in contact with other faiths, provide advice about religious ceremonies (such as baptisms), and visit staff or students in hospital, if requested. The Chaplaincy service can be contacted on 01224 591527, or chaplaincy@rgu.ac.uk.

Physiotherapy Services RGU’s physiotherapy clinic and podiatry service, located within RGU:SPORT, offers a comprehensive range of therapies and physiotherapy treatments to enable you to get back on track after an illness or injury and ready for life, work and leisure. Contact the clinic on: 01224 263666 or rguwellness@rgu.ac.uk

Supporting Working Parents Treehouse Nursery Based at the Garthdee Campus, Treehouse Early Care Centre is a purpose built facility run by Bright Horizons that provides high quality care and education for children aged 3 months to 5 years old. Open Monday to Friday, 7.30am 6pm. Contact: Treehouse@brighthorizons.com Staff can choose to sacrifice their nursery payments from their salary, making national insurance and tax savings on their total payment.

Childcare Vouchers If you have children at other childcare establishments or they attend after school clubs or holiday camps, you can sacrifice up to £243 per month of your salary, tax and national insurance free to pay for these services. Remember that you can use childcare vouchers to pay for breakfast/after school clubs, childminders, and Kings Holiday Camps as well as the usual nursery facilities. Contact SayCare Vouchers on 01276 687 000 for more information.

Holiday Childcare Kings Camps, the largest holiday childcare provider in the UK, operate from RGU:SPORT on the University premises.

Camps currently run during Easter, Summer and October holidays from 8.15am-5.45pm. King’s Camps offer RGU employees a 15% discount. You will need to quote the discount code, VSD02 when you book. Call King’s Camps on 0114 263 2160 or visit www.kingscamps.org

Enhanced paternity/maternity pay The University enhances the rate of Statutory Maternity/Adoption Pay by topping up to full pay for the first 13 weeks of maternity/adoption leave; and topping up the lower rate of SMP to half pay for the next 13 weeks. Similarly Statutory Paternity Pay is topped up to full pay for the first week and half pay for the second week.

HOW TO APPLY If you think you fit any of the profiles, we’d love to hear from you. Go back to www.rgu.ac.uk/jobs to find your chosen vacancy and make sure you complete your application by Thursday 22nd August 2013.