Franchiseek Magazine - Spring 2023

official magazine of the

Meet Stuart Harley ComputerXplorers Franchisor Interview with Stuart Harley, ComputerXplorers’ new franchisor who took over the brand in 2022.

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Virtual Franchising Awards – Winners Announced!

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Triple Two Coffee Serve at Chinese New Year Event

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Recognition Express Announce 2023 Rebrand

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Be Your Own Boss

Take control of your career via franchising Franchising enables you to get into business for yourself but not by yourself. With over 1,000 franchises in the UK in over 50 industries, from pet food suppliers to oven cleaning, find your ideal franchise with Franchise UK.

Top Franchises 2023

The most popular franchises of the year SEEDL Franchise Discover a Recession-Proof B2B Training Franchise and own a part of your future with the potential to earn a considerable income, with startup funding available

Home Based

Flexible Lifestyle

Homeshare Franchise Homeshare UK is part of Shared Lives Plus, the UK membership charity for more than 6,000 Shared Lives carers, 150 Shared Lives programmes, and a growing network of over 25 Homeshare providers.

Home Based

Low Investment

iris galerie Franchise Highly successful gallery franchise specialising in high quality photography and prints to create art from pictures of a customer's Iris.

Unique Business Model

Browse More Top Franchises Browse hundreds of franchise opportunities at the UK’s largest franchises for sale directory.

Search Franchise UK today or visit www.franchise-uk.co.uk

CEO Foreword

By Joel Bissitt

Welcome back to another issue of Franchiseek Magazine, the magazine of the Quality Franchise Association, run by volunteers for the benefit of the franchising sector.

Franchising is a fantastic choice for anyone looking to get into business ownership. This month, we congratulate everyone who took part in this year’s Virtual Franchising Awards. Winners were announced in the #VFA23 awards premiere on 31st January as finalists battled to win in the UK’s first virtual franchising awards, this year headline sponsored by Worldpay from FIS. Voting was difficult for all judges and all entries were fantastic and deserved to win, in what was the biggest of the awards yet.

This month we share news as franchises celebrate their awards win, plus we bring news from Triple Two Coffee who served at a Chinese New Year event ahead of launching their new Reading store!

4. Virtual Franchising Awards 2023 – Winners Announced!

6. What is a Franchise Operations Manual – Do You Need One? 8. Worldpay for a Consistent Payment Experience 9. Discover the Animals at Home Franchise Opportunity 10. Meet Ann Luffman, Co MD at Animals at Home Franchise 13. Discover the UK’s Leading Oven Cleaning Franchise 14. Meet Harvey Rainbow - Oven Wizards Milton Keynes 16. Limited Time Discount - Auto Car Brokers 17. Discover The Cat Butler Franchise 18. Could a Pet Franchise be the Paw-Fect Business for You? 20. Your Own Digital Marketing Agency in a Box 21. activ Crowned Winners at Virtual Franchising Awards 22. Face for Business – Access4Lofts Case Study 24. Join the Triple Two Coffee Revolution 25. Triple Two Reading Serves Ahead of Store Launch 26. LMI Franchise – William Lamb Group Case Study 29. Discover the Color Glo Franchise Opportunity 30. Former HR Director Leads the Way in Global Online Business 32. Screen Rescue Wins Gold at Virtual Franchising Awards 33. Run Your Own Mobile Tuning Franchise with Top Gear Tuning 34. Discover the Angel Call Handling Franchise

It’s great to see lots of positive developments happening within the franchising sector, many franchise networks thriving despite the recession and many new franchisees becoming business owners in 2023.

35. Discover The Park Playground – Exciting New VR Franchise

We hope you enjoy this issue.

46. Join the UK’s Number One Fencing Franchise

36. Run Your Own Logistics Business with Flash 38. Meet ComputerXplorers Franchisor, Stuart Harley 41. Tech4T Blossom Home Care Franchise Case Study 44. Recognition Express Announce 2023 Rebrand

Established 1999, Franchiseek is a global franchise directory. Read the latest franchising news and browse upcoming events with the Franchiseek Magazine.

Our Winners Are...

Congratulations to all of the winners in the Virtual Franchising Awards 2023, and a big well done to all of the finalists as well.

Every entry deserved to win and the entries made judging a really difficult decision for the judging panel. However there could only be three winners for each category – please give a round of applause for...

Franchisor of the Year

Little Learners North West Kent

Jet Set Not Just Travel Rachel Coyne

Best Franchisee Support

Hemel Hempstead

Franchisee of the Year

New Franchisor of the Year

Re-watch the Premiere...

Experience the excitement over again as the winners of the 2023 Virtual Franchising Awards are announced. What’s more, the Virtual Franchising Awards will be BACK for 2024 – could you be a winner in the next virtual awards?

Nominate a business, they might just win!

Marketing Excellence

Best Franchising Supplier

Best Adaptation to Change

Best Technology & Innovation

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FRANCHISING YOUR With Julie Taylor BUSINESS

FRANCHISING YOUR BUSINESS 10 Month Programme with Julie Taylor

Day 1 - Fundamentals of Franchising Day 2 - Making the Finances Work

Creating a franchise model from an existing business is very simple but definitely not easy. The costs alone can be really daunting but strategic planning leads to great success.

Day 3 - Understanding Your Ops Manual

However, franchising is not just about your business – do you have what it takes to become a franchisor?

Day 4 - Your Business Processes

Over the next 10 months, i’ll be walking you through the 10 steps of franchising your business.

Day 5 - Training & Development

In this issue, i’ll be discussing the Franchise Operations Manual document. Read on to learn more about

Day 6 - Franchise Agreement & Compliance Day 7 - Building Your Operations Manual Day 8 - Marketing & Public Relations Day 9 - The Franchise Sales Process Day 10 - Going to Market

• What the Franchise Operations Manual is • Why franchisors need a Franchise Operations Manual If you have any questions about the topics covered in this issue, please do not hesitate to get in touch.

Step Three

WHY DO WE NEED A FRANCHISE OPERATIONS MANUAL?

Every business should have an operations manual. But, it’s fair to say that unless it’s a franchised business very few SME’s have one or even understand the need for one.

So, what is an operations manual, and why do we need one?

Most of us have had training where you sit next to Nelly, and she will show you how it’s done. Then a few days later you sit with Joe, and he shows you how it’s done.

The problem is Joe and Nelly, both show you how they do it. Whilst they both aim to get similar results their processes may vary. So, who’s doing it the right way, Joe, or Nelly? How good will you be? Well that depend on how good Joe and Nelly are.

Imagine a world where everyone is trained in the same way, where the advice you get from the people training you is the same. And, not only that, but it’s also written down for you. So, you get to know the right way to do everything, right from the start. And you have a reference point to go back to when you need to be reminded. How good would that be?!

In franchising this is the way. A Franchisor is responsible for creating a business model that is capable of being easily replicated, easy to teach, and can be supported by a fully documented processes. This process is taught in a structured way to ensure that everyone understands how things should be done. The processes are updated, when necessary, documented, and training implemented to ensure that the work force understands what’s changed

and why.

Guess what it’s called? -yes The Operations Manual. (lovingly referred to as the ops manual).

Now you can imagine that it’s a special document and that if anyone not involved in the Franchise Network got their hands on it, that would not be good. However, the reality is that even if they did, they wouldn’t use it. They would easily fall back into their old ways often because it’s easier to do what you’ve always done, and because no one is enforcing it, no one is updating it So, Nelly and Joe will continue training the newbies in the same way they always have.

Is there any wonder that 60% of people who go into business on their own (without joining a franchise network) will fail within the first 3 years of being in business. - It’s tough out there on your own - Whilst 93% of franchised units that have been running for five years or more are either quite or highly profitable. 60% of franchised units turn over in excess of £250,000 pa.

Failure rates for franchises remain very low with fewer than 1% pa closing due to commercial failure.

Now I’m not saying that the only reason that franchises survive is due to the Operations Manual, but combine that with great franchisee support and consistency in delivering the product or service across the network all makes for an opportunity to ensure that the net work develops and new franchisees bring new blood/ skills into the group that can be shared and replicated.

Has your business got an ops manual…

Interested in finding out more about how Runo can help your franchise? Get in touch with the team today.

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Do you want to run your own pet care company but this economic climate is making it difficult for funding?

We Need New Pet Franchisees to Join Us! Animals at Home was established in 2003 to provide professional pet and animal care services to people with animal companions; and pet transport and animal ambulance services to pet owners, pet professionals and veterinary and pet charity organisations via franchised operator-owned branches.

Animals at Home was established to be, and proudly continues to be a family of businesses; all working together to promote the health and welfare of pets and offer first class pet care services to local clients within the franchised areas.

Above all, you’ll be your own boss. You’ll be able to work out your own priorities in which pets to see and when, you’ll choose your best and most efficient routes to visit pets, you’ll be able to stop and have a break when you like and take in the views (often from the best ‘office’ in the area; your van!), but most of all, you’ll be working with many different pets and animals every day. You’ll build up fantastic and trusting relationships with those animals, and your clients over the years and enjoy being a professional pet carer and trusted service provider for your local community!

Introducing Our NEW Pay As You Go Franchise Option Get in touch to learn more about our NEW Pay As You Go franchise option which can help get you started with the Animals at Home franchise opportunity whilst balancing your investment effectively.

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Meet Ann Luffman, Co-Managing Director at Animals at Home Franchise

1. Who are you and what is your role with Animals at Home?

I’m Ann Luffman, co Managing Director of Animals at Home, following a Management Buy Out of the business back in October 2019. This means that both myself and Iain Sherring our co Managing Director are responsible for our Franchisee’s ongoing support and further Training, as well as advertising and recruiting for new prospects interested in joining the Animals at Home family and the future growth of the brand.

Prior to joining Animals at Home back in 2014 my working life involved travelling around the country as a Reseller Account Manager in the B2B Telecoms industry, this included training and supporting start up and existing telecoms companies that had agreed to resell telephone systems, lines and mobiles from my employer, ensuring good supplier relations and the growth of the resellers business.

The trouble shooting experience and business knowledge gained during these 20 years has been transferrable and invaluable when dealing between senior management and Franchisee’s to maximise business productivity working as the Franchise Manager for Animals at Home. It also helped that I could talk about pets all day.

Part of my role is to ensure success of the New Starter along with building their confidence in their business and brand to enable them to reach their goals and longevity

of their business, by way of the Franchise Agreement renewal at the end of their initial term. This will then naturally lead to the success and growth of Animals at Home the brand.

2. What does Animals at Home do?

We provide premium bespoke pet care services to owners who are looking to have a professional pet carer to replicate the daily routine and care for their pet. This includes home visits for cat and pet feeds, this can include hamsters, ginnea pigs, rabbits, snakes, and other exotic pets to filling feeders up for wild birds, hedgehogs and other wildlife.

Dog Walks which are always completed following the terms of the Professional Dog Walkers Guide, along with many of our Franchisee’s having completed the City & Guilds Level 2 Technical Competency in Dog Walking for maximum awareness of how to walk a dog safely and avoid situations that may cause the dog any stress.

We also ensure all our Franchisee’s and helpers are Pet First Aid trained, this allows us to deal with any eventuality whilst out on a walk or whilst transporting any pets in our care. House Sitting is self-explanatory and allows the owner with multiple animals or pets that would prefer to stay in their own environment with having someone stay in their house with them, this also offers added security for the homeowner.

Home Boarding and Doggy Day Care are provided either at the Franchisee’s home or suitable licensed hosts that will have been recruited within their localised area.

Personalised Cremations are more and more popular nowadays, and we are involved from the collection of the pet, to delivering the guaranteed individual ashes back to the owner, with some of our Franchisee’s working with mobile vets who can provide a home-based service to owners who would like their pets passing to be completed at home, making the service even more personal.

The Animal Ambulances (pictured above) have been our USP for twenty years and their services have recently been discussed in an article in the Guardian newspaper.

The ambulances are not only the Franchisee’s transport to get to owner’s properties to provide the pet care services or dog walks, but they are also there to respond to emergencies, transport pets for Rescue Centres, transport puppies for the Guide Dogs charity, transport to the vets for Streetvets and Street Paws, helping people suffering from homelessness. Along with airport runs and general transport for new owners, breeders or people moving house.

3. Why is Animals at Home a smart investment for entrepreneurs?

Animals at Home is a smart investment for someone looking to set up a Pet Care business, utilising the twenty years of knowledge in how to do this correctly after gaining twenty years of experience of what doesn’t work.

This is a tried and tested method of setting up a successful Pet Care and Animal Transport Franchise, which only requires someone able to follow the template supplied by the Franchisor and willing to work hard at making the business a success.

One of our Franchisee’s told us at a review meeting that ‘Her worst day whilst owning her Animals at Home Franchise, was better than her best day in her last job.’*

Starting any business is not easy, but we can provide the tools to enable a new start up to be able to concentrate on finding their clients from day 1 as opposed to setting up their office and IT. •Animals at Home Merseyside, Nicola Flattery.

4. What do you look for in a potential franchisee?

Someone who is an animal lover, can network well, someone with an understanding for business and can be impartial and sympathetic with their clients and their requirements. It is important that the Franchisee understands the Franchise concept and can follow a Business Plan. Experience in dealing with people and a drive to be succeed are crucial.

5. How many franchisees do you currently have?

31 Franchisee’s, covering an area across the UK from Scotland down to Cornwall of approximately 5 million households.

6. Please tell me how Animals at Home supports its franchisees?

From initial introductory call following their enquiry to start date, we have a very transparent process, ensuring the prospect is fully aware of their role and responsibility within the Franchise. We provide an extensive training programme on Pet Care but also on social media and advertising. We work with a company who provide software to help with CRM, scheduling, invoicing, and taking payments for bookings to reduce the time spent completing admin for the Franchisee. With our IT and Google accounts outsourced to external companies who appreciate the Franchise and understand the needs of a new starter compared to an existing mature Franchise.

We also provide independent contacts who can help with accounting, legal etc as part of our membership with the QFA.

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We complete ‘Grand Tours’ around the UK throughout the year to do face to face review meetings with all our Franchisee’s, as well as more regular visits if the Franchisee requests them or if we feel there is a training issue, and we can provide some advice and suggestions to help their Franchise. All Franchisee’s have direct contact with our Support Team as well as both Managing Directors at any time, during their first 6 months a group WhatsApp will be set up for all these parties, so that the slightest query can be asked and answered immediately.

7. What are your plans for growth over the next 5 years?

The aim would be to maximise the growth within the UK and ensure that all populated areas within the licenced areas of our Franchisees are providing professional Pet Care to the 13 million Dogs, 12 million cats and many more fluffy, feathered or scaled pets. We believe it is important to ensure that we assist the UK pet population and their owners before looking to take our Franchise international. Our fleet of Animal Ambulances will therefore grow and provide a wider UK coverage and enable us to build on new relationships.

8. Do you have any discovery days upcoming?

We have individual discovery meetings with our Prospects, as they are generally spread across the country.

We will meet with the prospect twice within our process, one to get a feel for what their about and for us to cover what a Franchise is about and an overview of the Franchise Start Up, Training and Finances, with our second meeting going into great detail under an NDA, we also invite an existing Franchise to answer questions the prospect has without us present.

We are very busy with these meetings at the moment following the Guardian article and we are expecting a surge in interest when ITV’s This Morning air our day with Dr Scott Miller that will be filmed next week. We will forward a link once we’ve got a link to the video footage.

9. What has been your best achievement in the past year?

Since buying the business in October 2019 and then having the Pandemic strike in March 2020, then a war in Ukraine in 2022 and a world-wide financial crisis more recently, we have had our fair share of challenges since we have been owners. So, I would say my highlight of 2022 was the ‘Grand Tour’ where we went to see our Franchisee’s for our first face to face meeting since before the pandemic as the new owners and reconnect with them again. We have a wonderful bunch of Franchisee’s, who each run their Franchises slightly differently, but all love the pets they look after and regularly tell me there is nothing else they would rather be doing.

10. What are your interests and hobbies? What do you do to relax?

I’ve been married to my husband Mark for 36 years, I’m a mother to two grown up boys and a grandmother to four wonderful grand-children so family is very important to me, I spend as much time as possible with my grandchildren, which is a little less since we moved to the North Pennines during the pandemic from East Anglia, slight change in scenery there!

I walk with my husband, who is heavily involved in the Animals at Home business and our dogs as often as we can, although our 12 year old Labrador is willing, she is suffering with the hills, so sometimes stays at home and looks after the house for us while we’re out. I’m a keen open water swimmer and we’re very fortunate to have bought with our property a disused flooded quarry, so warmer months we will be found swimming and paddle boarding in the quarry, often accompanied by friends with the day ending with a barbeque and some light refreshments.

With friends and family based from north Scotland down to Looe in Cornwall we are quite used to travelling and try where possible to combine business with pleasure.

Discover the Animals at Home Franchise Animals at Home is the UK’s leading pet care franchise.

With franchises opportunities across the UK, find out if your territory is available. Get in touch to learn more about our NEW Pay As You Go franchise option which can help get you started with the Animals at Home franchise opportunity whilst balancing your investment effectively.

JOIN THE UK’S LEADING OVEN CLEANING FRANCHISE Territories available across the UK Oven Wizards is the UK’s fastest growing oven cleaning Franchise. As part of the Oven Wizards community, you will receive the what we believe to be the best value for money oven cleaning franchise package on the market, together with the handson support of the successful and experienced business owners from day one.

Oven Wizards is a simple and proven business model for hard-working individuals.

Our van-based Franchise benefits from low overheads and, with a relentless focus on customer service, your successful, profitable business, will be built on a firm foundation. We have helped people from all sorts of backgrounds to launch and grow their own successful oven cleaning business under the Oven Wizards brand name.

What we are looking for are people with the right attitude. No previous experience is required.

THE FRANCHISE INCLUDES: • Your own exclusive territory of 100,000 households.

• Can fulfil aspirations of a multi-van business • A minimum of eight days on the road training with real clients • A two-day Business Builder course in the comfort of your own home or office • A custom-made deep cleaning tank fitted to your van • Oven Wizards livery fitted to your van • 3 months’ supply of cleaning materials and all the tools to get you started • 5 polo shirts, 5 sweatshirts, 2 pairs of work trousers and Oven Wizards jacket • Google ad-words campaign set up with initial credit • 25,000 marketing leaflets • A local launch, at a suitable venue in your Territory.

• Initial advertising in local magazines • Stationery pack • Your own web page on our national website • No management fee for the first 3 months • 1 year’s membership of the Federation of Small Businesses

Full technical training is provided to ensure you are confident in all aspects of oven cleaning.

Business development training is provided separately, on a 1:1 basis, to show you how to attract customers who become regular clients. Ongoing technical, marketing and business development support is provided, but more importantly, we give you the space and time to launch and grow your own successful oven cleaning business to the level you want.

BE YOUR OWN BOSS FOR JUST £15,000 Opportunities are going fast, get in touch today to find out which areas near you are available.

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FIND OUT MORE

www.autocarbrokers.co.uk

The Cat Butler Franchise Package When you become a Cat Butler franchisee, you’ll receive absolutely everything you need to hit the ground running.

As a franchisee, you will benefit from the following         

Access to our systems and brand materials.

Access to all our recruitment materials and staff contracts Your own mini-site on The Cat Butler website SEO activity Digital Marketing High online visibility and social media presence Hundreds of online 5-star customer reviews Access to the online member franchisee portal Ongoing HQ support and advice

Your Initial Cat Butler Startup Package Includes:             

Exclusive use of The Cat Butler® brand in your franchise area Comprehensive induction programme Step-by-step operations manual Accredited Pet First Aid training Your own mini-site on The Cat Butler website The Cat Butler email address Professional PR launch in your area Initial supply of promotional leaflets, stationery & business cards Three-month business launch marketing programme 10,000 leaflet delivery in your local area A pack of branded clothing Branded livery for your vehicle 12 months subscription to operational software

Interested in finding out more?

Discover the Cat Butler Franchise 17

Why a Pet Franchise Might Be The Paw-fect Choice For You

There are a number of pet franchise opportunities available, from pet groomers to pet shops and pet sitting services. You just need to find the right one for you!

Introduction If you consider yourself a lover of animals, then working with them can be an extremely rewarding and enjoyable business opportunity. But the advantages of joining a pet franchise business go way further than working with your favourite creatures each day! Let’s take a look at why a pet franchise could be the perfect choice for you!

Working Alongside Animals If you are an animal lover then working with them every day will bring you tremendous joy along with job satisfaction that can’t be obtained from working behind a desk in an office!

When starting out, most business owners are looking to create a successful business doing the tasks they will be happy to do day in, and day out. Working in an industry

that brings you joy like a pet business means there is something to love in every aspect of the business, and you will be happy working within the business.

A franchise within the pet industry is a great option for an investor with a passion for pets who is looking to join the industry with minimal experience. Franchising provides the training and knowledge you need, along with a proven business model and experienced team to assist and support you in each step of your success.

High in Demand The pet industry is a profitable and lively sector; from pet food to pet care, the industry is thriving. Pet owners now more than ever, are willing to spend the money required to make sure their pet has the best care, comforts, accessories, toys and expert sitters.

The pandemic had a helping hand in the number of first-time pet parents, meaning that essential services for pets are more in demand. Having a nearby, professional and trustworthy service such as dog walkers, cat sitters and small pet carers is an expanding need for local pet owners.

The Office for National Statistics revealed that expenditure on pets and pet-related products reached an annual value of 9.66 million British pounds in 2021.

You are Your Own Boss With Job Security Included

With a passion for pets, you will thoroughly enjoy what you do. For instance, as cat lovers here at The Cat Butler we couldn’t think of anything better than spending our time caring for cats, playtimes with them and giving them affectionate chin rubs.

If you were to start a pet business and build it up from scratch, you would need a great deal of time and money to build a reputable brand people can trust.

With a franchise, you become your own boss with the added benefit of the support from your franchisor. You have the responsibility of running the business and hiring your team.

Keep Work and Home Separate

As a franchisee you have the advantage of job security; by following a successful company's business model, you are far more likely to succeed in the business than if you had started your own from scratch. A job role that comes with training and assistance from an expert in the field will no doubt make success within an easier grasp.

One issue with a few pet franchise businesses that can be run from your own home is that the business can take over your house. This is mostly true for those businesses that require stock such as pet food or pet grooming franchises where your customers will be coming to your house, where you will be using equipment.

The pet industry has proved to be a recession-resistant industry, with many pet parents looking to save money in other areas like small luxuries rather than cut back on spending on their pets. No matter the global circumstances, people will always have pets, and they will always need care.

Franchise opportunities like dog walking or pet sitting services will be a better fit for you if you like to keep business and home separate. You will still be able to work from home, but there is no need for equipment that could be faulty and break or stock cluttering up your home, and that may not sell.

Enjoy What You Do

These types of businesses only require minimal office equipment like a laptop or computer to run, which most of us already have. You will also be able to get up and running a lot quicker.

They really do get the best of both worlds when joining a franchise business; you get to enjoy a healthy work and life balance by being your own boss, working around your own lifestyle with the opportunity to grow and expand your business in a rapidly demanding industry.

It really does make a difference in our lives, being able to do what we love and working flexible hours.

There will be no more Sunday night blues - you will be excited to start work on Monday mornings!

Be Your Own Boss with The Cat Butler If you're a cat lover and you're interested in the opportunity to run your own local cat sitting business, get in touch with The Cat Butler team.

Enquire now to request a copy of The Cat Butler franchise brochure which includes: • Comprehensive information about The Cat Butler franchise • Key components of the franchise including training, marketing and business tools • Franchise package costs and financial support information

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Welsh Digital Marketing Group activ win top honours at UK Franchising Awards 2023 activ Marketing Group scoop two Gold Awards and a Bronze in the UK wide 2023 Virtual Franchising Awards, announced today.

The digital marketing company received the prestigious UK’s first virtual franchising awards- hosted by the Quality Franchise Association- in the company of hundreds of entries. Hundreds of nominations were received across eight categories of excellence with activ claiming the top honours with a Gold Award for New Franchisor of the Year and Gold Award for Marketing Excellence, as well as claiming Bronze Award recognition for Best Adaptation to Change.

Managing Director Katie Bullon was delighted to receive the awards, “To be recognised as a new franchisor within such an established industry at an uncertain time, where many people are seeking franchisee opportunities , is really exciting. “Myself and my team have worked really hard for the past two years since I became the franchisor of activ to ensure the company is a really attractive franchise to make running a successful business easy for budding entrepreneurs,” she added.

“These awards are particularly significant because they include the whole franchising community and we were in successful company within our categories.”

“We firmly believe that franchising is a fantastic opportunity for those in business to expand and grow whilst maintaining the freedoms that come from being your own boss, however, having that team support from the franchisor I believe creates the best of both worlds of self-employed and employed.”

“I bought the business after being a successful franchisee, so I’m passionate about offering a low cost option for businesses with myself as a mentor, knowing what makes a successful franchisee.”

The Marketing Excellence Award recognises exceptional franchising marketing skills, whilst the Best New Franchisor of the Year Award recognises New Managing Director Katie Bullon’s huge efforts since she took over the activ franchise in 2021.

“Since I acquired the company I have worked hard to recruit a talented team at Head Office who have all the required experience and skills to drive the business forward.” added Bullon

More and more small businesses are requiring digital marketing support and activ are fast becoming a go too Plug-In Marketing Box for those wanting to develop and grow their business in the future. Bullon is preparing for an equally successful rest of the year, “We are prepared for many people to seek franchising opportunities this year and look forward to welcoming a new wave of franchisees in 2023.” The digital marketing company has also been nominated for another award in the category of Cardiff Life’s Business Services Award.

Cardiff Life Awards recognise activ Marketing group as one of the top Business Services Companies in the area in their January Awards nominations. But activ will have to wait until February to see if they can add to their awards cabinet.

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Face For Business provides Telephone Answering and Managed Live Chat Services for franchises across the UK.

mind, were they getting value for money from their current provider?

Recently, Face For Business has been working with loft ladder installation specialist, Access4Lofts – delivering fantastic results.

Our Approach

Quality Franchise Association spoke with Face For Business to learn more about the challenge, the approach and the results, delivering success for Lindsay and her franchise business.

The Challenge When Access4Lofts first approached Face For Business back in 2021, they already knew they needed support and had been using another telephone answering provider for their call handling. Unfortunately, the level of service they were receiving was below an acceptable standard, and this was concerning them and their franchisees.

As a responsible franchisor, they were keen to ensure that the opportunities created for each franchise area were captured quickly and efficiently and ensure their valuable marketing spend had maximum return on investment.

Additionally, they had many enquiries going through to HQ rather than directly to the franchisees and this was costing them time to forward on appropriately.

Lastly, they were concerned, with all of the above in

Face For Business met with the Access4Lofts senior management team at our offices in Lancashire, where they were invited to ask anything they needed to know about our business, our service levels and how we partnered with clients.

Having deemed that we were a good fit, we set about getting to know their business, the team, their values and their expectations from a telephone answering service.

We then put together a solution that was not only right for Access4Lofts as a franchisor, but also a model that would enable closer interaction with all of their franchisees.

With their input, we designed a bespoke solution around the business that captured the information they needed from a caller, this included all of the specifics about the property, enabling the franchisees to quote accurately.

Having agreed on the information they wanted capturing, we then integrated with Acess4Lofts’ CRM system. This integration enabled all of the leads to go directly to the relevant franchisee and dramatically reduce the leads requiring HQ input, before reaching the franchisee.

All agreed and ready to go, we then provided several Access4Lofts franchisees a free trial of our service. We gave each franchisee access to their client portal and mobile app, which was also overviewed by HQ. As well as receiving the lead details through their CRM, they were easily able to view their messages in our mobile app. They were able to listen to each call recording immediately and hear how our PA’s engage with their callers. They also were able to provide invaluable feedback as the trial progressed. Our call recordings, combined with our feedback function has proven paramount in building our relationship with Access4Lofts and their network of franchisees.

Lastly, we were able to extend their business opening hours by 75%, from Monday-Friday 9am-5:30pm to 7 days a week and upto 8pm of an evening.

The Results Pleased with the outcome of the trial, Access4Lofts moved every franchise across to Face For Business.

Once all franchisees had moved across, it was clear to see the benefits that partnering with Face For Business gave them:

• Improved ROI on marketing spend – overall 25% increase in opportunities captured immediately • Happier franchisees with a more personal touch and the ability to interact with us directly • Better value pricing overall with the addition of evening and weekend call answering at no extra charge, but delivering an additional 11% in opportunity capture Our relationship with Access4Lofts has continued to flourish; we meet regularly with the team via Zoom and we meet with each new franchisee as they are onboarded to explain exactly what it is that Face For Business will be doing to support them on their journey. Their Lead PAs, Jeanette and Kerry, play an integral part in the day to day running of the account.

They are constantly in contact with the franchisees with regard to their schedules and holidays and callers really see us as part of their business.

Lastly, Face For Business is delighted that Access4Lofts had the faith to move from the country’s largest telephone answering provider and that they are continuing to reap the benefits of our service.

“Having recently moved our call answering to Face For Business I can highly recommend them.

Nothing is too much trouble and they're always on hand to answer any queries.”

Lindsay Brown, Marketing Director, Access4Lofts

Find out how Face for Business Can Help Your Franchise 99% of calls answered in 3 rings. 3 million + calls and live chats answered for UK businesses.

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INTERESTED IN LEARNING MORE? GET IN TOUCH TODAY 31

Triple Two Coffee Serve at Chinese New Year Event Ahead of New Store Launch Triple Two Coffee were delighted to serve at Green Park Village’s Chinese New Year Event over the weekend.

This concept is the third of it’s kind from the Triple Two brand, and follows on from the successes of Triple Two Coffee Royal Wharf and Triple Two Coffee Soho.

Over 160 free coffees and hot chocolates were served to the residents of Green Park Village in Reading throughout the exciting and colourful event that was filled with dancing, music and traditional Chinese food!

The concept was born when director, David Hodgetts, saw a huge gap in the market for those that want to meet up to socialise, but perhaps enjoy different beverage choices.

The brand new Green Park Village store is currently undergoing it’s fit out and is set to open in the Berkley Homes development in a matter of weeks, so the event was a great opportunity to get to know the community and for new customers to try their new favourite brand of coffee!

Triple Two don’t have any plans to slow down their growth - with more franchises lined up to open in the coming year, the brand plans to have 30 stores up and running by the end of 2023 and projects 300 stores by 2030.

As the store is not quite ready for customers, coffee and cakes were served via the Triple Two Tuk Tuk which houses a fully functioning professional standard coffee machine and coffee grinder – the perfect vessel for an event like this.

The Green Park Village store in Reading will not just be your standard coffee shop. It will be known as a hybrid coffee shop and cocktail bar, serving specialty coffee and freshly prepared brunch by day, and hand-mixed cocktails and indulgent tapas by night. However, both menus will be served simultaneously meaning that customers can enjoy their preferred favourites at any time of the day, no matter what the occasion.

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LMI UK Client Case Study – William Lamb Group

William Lamb Group is a 150 year-old family business based in Harrogate, providing production, product design and delivery for footwear and accessories brands.

LMI UK Franchisee Neale Carter has worked with William Lamb CEO Jane Wilson over many years, helping her to develop her own leadership skills, as well as those of her team members.

In 2022, Jayne asked Neale to coach 7 members of the William Lamb team through LMI’s Effective Personal Productivity Programme.

Words from Jane Wilson, CEO: “The reason I wanted to do the LMI programme with this group of people in the William Lamb organisation was because I've worked with Neale before and I've worked with the programme before, and I knew that it had the content that I needed, So William Lamb is an old company, 150 years old, and I had a lot of new young people in the organisation who had a lot of talent but weren't necessarily getting much of a voice in the organisation.

And what I wanted to do was use an LMI programme to open up them as individuals to open their own eyes to their own potential, develop themselves and

understand that they could develop a voice in the organisation. And I think it's worked. It's been brilliant.

So if I talk about how I think the individuals have grown and developed, I've seen a huge change.

As it's kicked in through modules three and four and then beyond, it's just sort of roller-coastered as they have literally flourished as individuals, learned about themselves, grown in confidence, grown in understanding of how team dynamics work, how to work with other people in the organisation who they were struggling with because they weren't the same sort of people as they were.

And just watching them bed in, find their own inner selfconfidence and flourish has been wonderful.

And so I am really delighted with the outcome. It's been fantastic. I think the individuals who've been involved in it have been amazed at their own results and still pinching themselves with how different they are from the outset. We’re feeling the benefits and the difference every day as an organisation. And I'm sure they themselves are feeling the benefits every day too.”

Participants

I think I was quite surprised at how fun it was. It wasn't just a learning experience it wasn't like being in school. It was quite eye-opening. It was a really feel good kind of a course.

Each lesson left you with something to take away in your work life and your home life. It really left you feeling empowered and motivated and then that enabled you to take that to your team members and help everyone else grow alongside you.

So what surprised me about the program was that even though it was all about personal productivity, there was actually a lot to do with teamworking and how you communicate with your members within the team.

Above: Neal Carter is a franchisee of LMI UK and has been working with William Lamb Group.

Below: Neal coached 7 members at William Lamb Group. Participants found the courses considerably positive and they gained a lot of confidence.

I also really enjoyed understanding communication styles of all of our team members because it opened up and answered my questions of how I could effectively communicate with them.

I gained a lot of confidence from the program, just learning new skills in general learning the importance of planning and dedication, and not just the fact that you want to do a task ‘cause you think that it's easier and quicker yourself, but empowering your team and developing your team to gain their skills as well to not just bring yourself on, but you're bringing all your whole team on and helping them.

LMI is one of the world's oldest and most successful leadership development organisations and offers the #1 global leadership coaching opportunity. When you join LMI-UK you not only join a business that offers a proven concept and a globally recognisable brand, you also join an active and supportive team with a vast range of life and business experience that is continually sharing ideas and offering practical support. You'll won't ever feel you're in business alone.

Request a Prospectus

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Professionally Recognised Franchise Training Courses The Institute of Leadership & Management Approved Free Training Courses for Franchisor and Franchisee Informative Quizzes, Documents and Videos Foundation VFP Professional Accreditation Available Courses Professionally Assembled by QFA & RUNO

VFP FOUNDATION COURSE 20% QFA MEMBER DISCOUNT Are you a franchising professional looking to demonstrate your experience within the industry?

If you’re a QFA Member, you can benefit from a 20% discount on the VFP Foundation Training Course. Usually £500. Get in touch today for more information. info@franchise-association.org.uk

FRANCHISE-TRAINING.ORG.UK

Join The Market Leader in Colour Restoration Color Glo International is the world market leader in the restoration of leather, vinyl, plastic, carpet and fabric, servicing the automotive, residential, commercial, marine and aviation sectors. Established in the USA in 1972, Color Glo has more than 47 years of global experience and now in over 52 countries.

Our products are water based, non-toxic and environmentally friendly manufactured in accordance to ISO 9001 quality assurance standards. Due to high demand for our services, we are expanding our operations through franchising and are proud members of the Quality Franchise Association and IFA.

The Franchise Package Opportunities From £15K Federal Aviation Administration (FAA) accepted

Full member of the IFA and QFA

Over 1100 licensed operators worldwide

World market leaders for over forty years

You receive exclusive territorial rights

Top 100 best selling franchise worldwide

Full support and back up – 24/7/365

Totally exclusive proprietary water based products

No additional investment

Patented methods

Low overheads

Low investment, high returns – 70 / 80%

No direct competition

Unlimited market potential

National / International website

Interested?

If you’d like to find out more about a franchise opportunity with Color Glo, click below and complete the form to request more information. We’ll send you more info about the investment, the training and support plus the earning potential you can expect as a Color Glo franchisee. We look forward to hearing from you!

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Former HR Director leads the way in global online business HR Director finds freedom and dream lifestyle with online business

but was reluctant to reinvent herself and her consultancy all over again.

Julie Spring (nee MacDonald) knew she wanted to travel from an early age, spending many years backpacking and working in hospitality and nannying jobs around the world, including South Africa, the USA and Australia.

She wanted to find a way she could achieve the flexibility and freedom to travel more as well as return to visit family and friends in the UK regularly. The consultancy business model didn’t fit with this vision.

Settling down to a job wasn’t really on her agenda but life happens and she found herself working for an iconic British brand of restaurants who were on the way up. Julie’s natural leadership, tenacity and authenticity led her to become a very successful HR director for many years, within the same brand, and for a while the freedom to travel was not an option.

She reached a turning point when her Aussie husband was offered a post abroad and moved to the Middle East for a few years, setting up a successful consultancy there, only to be posted again to her dream destination – Australia!

Julie saw an opportunity to create her ideal lifestyle

Julie set out to find a business solution that would replace her exec salary, that she could work part time, and that would afford her the freedom to indulge her passion for travel and for spending quality time with family. Which is how she stumbled on this online business solution.

‘I was a bit worried as I had no tech skills, the most I could do was send an email, so the concept of working online was challenging to say the least!’ Julie reflects.

‘But I was attracted to the fact that the business centred around personal development – as HR Director with 10000 people to train and develop, leadership and personal growth was close to my heart. I figured even if I couldn’t manage to operate the business I could at least benefit from the personal development!’

have acquired the skills to create my own website and to be able to put out professional ads on various platforms that attracted the right clients to me – well it was mindblowing! It’s also testament to the amazing training and mentoring our partner company offers.’

Julie became a partner in 2018 and knew immediately she’d found the place to hang her hat. She fits the business around her life, often ‘on the run’ ie travelling to some exciting destination, or a Michelin starred restaurant, or vineyard (another passion is fine dining & wine), or hosting family and friends from around the world in her beautiful Brisbane home.

Initially Julie invested at the entry level of $2285, and having seen the quality and depth of the personal development and the comprehensive support and training given, decided to invest in all the programmes soon after joining.

She discovered she’d joined a global community of likeminded people, all looking to explore their own potential, to help others succeed and open to an alternative to the grind and frustrations of more traditional business models.

A sudden and devastating personal bereavement in Julie’s early days of starting her business put things on hold for a few months, but Julie tapped into the learning and personal growth the business offered, which helped her work through her loss.

Starting the training when she was ready, Julie discovered that everything she needed to be successful was right there, the products and the simple business system. All she needed to bring to the table were her own unique self, her work ethic and self belief.

Despite her lifestyle Julie is committed to her business and it continues to run wherever she is, even if it’s just 2 hours a day. Her results are proof of her diligence and ability to follow the business system, her business nets profit upwards $30k a month and last year she hit a personal milestone of $100k in a single month. Her professionalism and leadership are recognised consistently within the community and she’s attracted a successful team of clients and partners in the UK, Canada, UAE, Australia, NZ and Europe into her organisation.

‘What I love about our business is that it really is a level playing field; there’s no hierarchy, no politics and literally anyone, with the right mindset and work ethic, can succeed’ remarks Julie.

I asked her what her goals for 2023 are: • To be working alongside and mentoring a successful team of partners • To travel with my nephews to Lapland for Christmas • To explore Papa New Guinea and more of South Africa I have no doubt Julie will achieve all of this and more!

‘Within a few weeks I was able to qualify to become a professional marketer of our programmes, and within a few months I was earning an average of $10000 profit per month in my business. Bearing in mind I had never marketed anything before and I had limited tech skills, to

Interested?

Discover a turnkey business solution for leaders looking to create freedom and flexibility for themselves and their family, representing award winning personal development programmes. As a partner you will join forces with an established leader in the fast growing multi-billion dollar personal development sector and tap into a simple 3 step business system, benefit from 121 mentoring, and a wider support and training infrastructure available 7 days a week.

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Screen Rescue Announced GOLD Award Winners 2023

Screen Rescue is announced as VFA23 Award GOLD WINNER for ‘Best Franchisee Support’ as sponsored by Cymphony and Worldpay from FIS! Franchisor, co-founder and director of Screen Rescue, Amanda Hilario said, “We are absolutely over the moon with our surprise GOLD win at the VFA23 Awards announced on 31st January. We are so proud to be part of these awards and for the second year running we have collected podium place for ‘Best Franchisee Support’ swapping our last year’s SILVER Award with a GOLD Award in this year’s coveted VFA23 Awards.

“This year the entry level for each category was higher than ever before and so this is such an honour for us; it’s a win we really did not expect because we were shortlisted amongst such a cohort of respected brands.

So much so, there was no winner’s announcement at the ready, indeed, it has been business as usual with us putting our growing network of franchisees’ needs first, so admittedly we are a little behind in making this fabulous announcement!”

Franchisor, co-founder and director, Jaime Hilario added, “We have such a fantastic franchisee support team, all of which work tirelessly behind the scenes delivering support measures that enable our franchisees to keep a finger on the pulse of their businesses right from the start.

“Our GOLD Award-Winner support starts from day one of your franchise enquiry, so why not contact us to find out more about how we can help you into business and offer you a pathway where you will never walk alone.

Just as high-flying franchisee, Glenn Bowker of Screen Rescue Birmingham found right from the start of his franchise enquiry.”

“My pathway to trading was fraught with a rollercoaster ride of bank funding ups and downs,” states Glenn. “Undeterred, Amanda and I worked closely with my lenders on a day-by-day basis and despite a few offer mishaps, I soon opened my trading doors.

It’s good to know you have franchisors who are by your side and support you well beyond their remit.”

A Screen Rescue franchise provides you with the opportunity to start your own multi-van repairs business, where you can achieve a turnover of £75,000 pa from each mobile van.

To learn more about becoming a Screen Rescue franchisee and to receive your GOLD Award-winning Support, get in touch with our team today, we’d love to hear from you!

Could You Be The Next Screen Rescue Franchisee?

If you’d like to learn how you can be a part of an award-winning franchise such as Screen Rescue, and follow in the successful footsteps of Glenn Bowker, get in touch with the team today.

Unlock Your Potential With The Top Gear Tuning Franchise Run your own engine remapping business with Top Gear Tuning’s leading mobile franchise opportunity

The Opportunity This is a fantastic opportunity to set up and grow your own engine remapping and Carbon Clean business, with the potential to be up and running within 3 months. With the support of the largest tuning company in the world, you’ll be able to offer ECU tuning, aftermarket services and engine carbon cleaning in your chosen area.

Equipped with a van and the latest tuning equipment, diagnostics, carbon cleaning machine and tools, you’ll travel to clients in your exclusive area providing the highest quality services to clients and upholding the TopGear Tuning philosophy.

The Franchise Package A TopGear Tuning franchise costs from £16,800 plus VAT. The investment includes everything you need to get set up, plus an ongoing monthly fee from £545 which is used to help promote your services.

For the investment, you will receive: High quality diagnostic machines and equipment

Bookings from head office

PLUS All necessary tools and equipment supplied

A large, expansive territory of 1,000,000 potential clients

Custom website

Full van livery which advertises your business effectively

Social media pages with social media guidance

We’ll manage your services and MOTs when required

Business support and full equipment training To maximise the exposure of your business, you’ll be added to our dealer map for customers to find you online, driving leads for your business. What’s more, as an official mobile franchisee, you will get exclusive use of our dyno facility for any customers that want to test the TopGear Tuning power.

Interested?

If you would like to learn more about the TopGear Tuning franchise, get in touch today. We’ll send you a copy of our franchise brochure, along with more information about the investment and earning potential.

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Join an Award-Winning Telephone Answering and Admin Support Franchise Join an award winning telephone answering and admin support Franchise. This is a home based Customer Service business support opportunity. Are you ready to join our family?

Finding the right people mean our clients receive the best service and to achieve this we need the best people. We are looking for customer service specialists with high standards who take pride in their work.

If you are ready to be in charge of your own destiny, and are looking to work around family commitments, instead of planning family time and appointments around work, then continue reading as our Franchises can be run on a flexible basis – part or full time the choice is yours.

About Angel Call Handling Founded by Directors, Angela Saunders and Sarah Sharp in 2017, Angel Call Handling has seen significant growth in recent years.

Providing an award winning service, Angel Call Handling, handles the calls and carries out admin on behalf of their clients. Our Franchisees offer a tailored service to each of our clients ensuring that they receive first class customer service each and every time.

To gain the best understanding of the Angel Call Handling way you will receive in depth training from us and your training will be carried out on the lead up to your launch date. When you launch you will be a fully accredited Angel Partner with the Angel Partnership behind you for support.

Franchise FAQ How Much Does an Angel Call Handling Franchise Cost?

The franchise costs £14,500 + VAT and this includes everything you need to run your own Angel Call Handling franchise.

Can The Franchise Be Run From Home?

Yes! No more commuting and no more travel expenses, Angel Call Handling enables you to run a business from the comfort of your own home.

Where Can I Find Out More?

Simply scan the QR code or find us on the Quality Franchise Association!

Become Part of the Fastest Growing Entertainment Chain!

A Unique, New & Exciting Virtual Reality Franchise Opportunity with The Park

Launched In 2018, The Park rapidly expanded to 12 cities.

With more venues in development in prime locations across Europe, Asia and The US, we are ready to bring the future of entertainment to the broad public in 2023!

Get on board now, and be the first to bring this new, unique entertainment experience to your market.

Reasons to Invest in The Park Franchise A proven, scalable, and profitable business model.

Low entry investment, high ROI. Expanding library of exclusive, diverse and premium international VR content.

Best in class Business Intelligence tools to successfully manage your business based on data.

Optimised post-pandemic operational model.

Take Advantage of an Untapped Sector Get in touch today to request a franchise prospectus and to learn more about The Park franchise opportunity.

Established in 1980, Flash by Redspher is a global leader in B2B premium freight, serving over 78 countries worldwide. Over the past 40 years, Redspher have established themselves in the premium haulage market, now with 49 offices in 19 countries and 600 employees worldwide.

Trusted by many big brands including Renault, Airbus, Alstom and Audi, Redspher have established themselves as one of the most trusted haulage companies in the World.

Flash carry out over 2,000 shipments per day and are looking to expand. Could you be a Flash franchisee in your area? This is a fantastic opportunity to develop your own successful Premium Freight company.

The Franchise Package Premium, well known logistics brand name

Operating manual to help you getting started

Highly successful business model

Online Training to achieve top performance

Top internationally oriented client base

Regular follow-up to help you kickstart your business

High quality and large carrier network in Europe

Long-term partnership

Access to our advanced IT ecosystem

Interested?

Flash are actively looking for franchise partners within the United Kingdom. If you have: • Entrepreneurial thinking • Energy and motivation to grow your own business • Team-working spirit • The enthusiasm to develop on-demand transport solutions Then get in touch today to request a franchise prospectus.

5 Essential Qualities for a Successful Logistics Franchise Running a successful logistics franchise can be challenging due to the multiple processes involved. It takes a lot of work in terms of delivery, distribution, tracking, warehousing, etc. A logistics franchise takes at least 10 months to be operational, but you will see a return on investment in +/- 15 months with the right partner.

Every logistics franchise strives to be and wants to be noticed. Successful logistics franchisees keep the cost of their goods at a reasonable level, thus preventing inventory from being seriously affected. This article will discuss five essential characteristics of a successful logistics franchise. So read on to learn how to run a successful logistics franchise.

Five Characteristics of a Successful Logistics Franchise The process of running a logistics franchise is complicated because everything is interconnected. If one thing is wrong, it can negatively affect many different things. To keep your logistics franchise running smoothly, check out these five essential qualities.

Well-marketed company - global network Another attractive feature that entrepreneurs can take advantage of when entering the franchise industry through Flash is that they will be able to take advantage of well-marketed franchise opportunities. They don't have to start from scratch because the brand identity is already established and business owners can take full advantage of it.

International suppliers already exist and will be shared with the Flash franchise network, and the many benefits of a Flash franchise business will save you time and money.

2. Customized solutions Once entrepreneurs and business owners enter the flash franchise industry, the first feature is that they will get a suitable solution for the franchise business. Franchising standards and regulations are in place and risks can be controlled and minimized through appropriate communication channels. Entrepreneurs have ample

opportunity to benefit from the ongoing support provided by franchisors when they join Flash.

3. Save money on a transportation management system Entrepreneurs know that the R&D phase of developing consumer products and the “TMS” transportation management system is the most expensive part of running a business. When you enter the Flash franchise, you don't have to spend money retooling, failing, testing, developing.

4. Training and Learning Let's say you aspire to be an entrepreneur and own your own logistics business. In that case, joining a Flash franchise will give you an edge, as franchise sessions will train you for weeks and teach you all the tricks of the trade.

5. Advocacy at national level The third addition to the Flash franchise is that The Flash will support a national campaign. Franchises are only responsible for local marketing. Benefits of Using Flash for Entrepreneurs: • No hidden fees • Access to our IT ecosystem • Regular monitoring • Manual • Online training Closing When running a logistics franchise, you need the right partner to support you as part of the same team, Flash can help you meet all your logistics challenges. Thanks to 40 years of experience and the success of the Flash Franchise, it will allow you to obtain the most profitable business in logistics and will do everything possible for your success.

Flash is the European leader in the European market for premium fleets. They provide customers with adequate air and ground solutions with reliable support.

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Meet Stuart Harley, Franchisor at ComputerXplorers Stuart Harley is Franchisor at the leading children’s computer club franchise, ComputerXplorers

1. Who are you and what is your role with ComputerXplorers?

understanding of whatever challenges you may come up against.

I'm Stuart Harley and I’m the Managing Director of ComputerXplorers. I purchased the brand in 2021 from the Bardon Group’s MD who was looking to retire.

You can achieve great success by really engaging with the business model, and exploring all of the opportunities available.

Having owned the Southampton franchise since 2019, I knew the potential the brand had to offer – Southampton has grown to be the most successful franchise in the UK, turning over £385k a year.

One of our newest franchisees has just turned over £130k in their first year, having come from a teaching background, the couple bought new ideas that have led to rapid growth.

Whilst I manage the direction and growth of the business, and my team manage the day-to-day running of the Southampton franchise, I also like to be hands-on and still get involved in teaching classes.

4. What do you look for in a potential franchisee?

2. What does ComputerXplorers do?

We take on people with little to no IT or education background as we know we can teach these things and provide a comprehensive start-up package with full training and on-going support.

We prepare kids for the future by teaching technology education in all sorts of settings – from after school computing clubs, fun, educational classes for nurseries, holiday and weekend camps, home schools, museums, festivals, even hospitals.

Most importantly, we are looking for business-minded people with a passion to help children make the leap from technology consumers to creative geniuses!

To ensure kids are prepared for the future, we have to start young. We bring coding, robotics, game design, animation, to name a few, and we also build skills in critical thinking, collaboration, communication, problemsolving, and confidence.

We currently have 22 franchisees across the UK as well as having recently launched in South Africa and Dubai.

3. Why is ComputerXplorers a smart investment for entrepreneurs?

From day one we can support franchisees in assisting with applications for financing their business.

Coming into franchising, you’re buying into a proven business model that we have yet to see anyone fail under.

Having joined the ComputerXplorers family, we then provide comprehensive training on how to run a business, how to teach using our comprehensive lesson package as well as supporting with the initial marketing drive.

We have a wide support network that feels akin to a second family who all share a common goal and

5. How many franchisees do you currently have?

6. Please tell me how ComputerXplorers supports its franchisees?

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Our franchisees also have the support of each other and can learn from those that have been with us for over 10 years.

7. What are your plans for growth over the next 5 years?

We often talk about this with our franchisees as not only do we want to see growth in the number of franchises joining the brand but also want to increase turnover for existing franchisees.

We are widening our offering beyond after school clubs and holiday clubs to offer wrap-around care. We’ll also be announcing some exciting extensions to the brand in the next year!

8. Do you have any discovery days upcoming?

We understand that whilst you’re looking into whether franchising is right for you, you may well have other commitments. That’s why, as well as offering bi-monthly discovery calls, we offer bespoke discovery sessions where you can speak to an existing franchise as well as the Managing Director.

Above: Stuart and team at The Business Show 2022 Get in touch to book in a meeting.

9. What has been your best achievement in the past year?

10. What are your interests and hobbies? What do you do to relax?

Whilst my focus has been on refreshing the businesses foundations, we have also been pushing for new opportunities across our network and as a result we have experienced 300% growth.

One of the main reasons I came into franchising in the first place was to get a better work-life balance and spend time with my family.

With more investment in the business and marketing planned, I can’t wait to see what our network can achieve.

At weekends you’ll either find me with my three kids or taking the dogs for a walk....or using the kids as Chief Testers for our new tech!

Could You Be The Next ComputerXplorers Franchisee?

Get in touch with the ComputerXplorers team today and request your free franchise prospectus.

“It’s very rewarding to see individual children flourish, Stephanie and I love to hear about how they continue their learning when they get home. Most importantly ComputerXplorers has fitted around my life and enabled me to focus on what’s important to me.”

– ComputerXplorers Franchisee

Blossom Home Care Case Study - UK Franchise Territory Mapping Introduction

the same opportunity for success for each franchisee.

Blossom Home Care turned to Tech4T in early 2020 to ensure their UK franchise territory mapping was optimised for success. As experts in franchise territory optimisation, Tech4T had been highly recommended to them by franchise legal specialists with experience of their industry-leading franchise territory mapping system, Territory Runner.

This meant each territory had to be designed and mapped not based on arbitrary geographic boundaries, but rather on sound demographic and economic data relevant to the specialist services they provided.

About Blossom Home Care Established in 2015 by husband and wife team John and Fiona Leggott (a qualified and experienced community staff nurse), Blossom Home Care is a multi-award winning domiciliary care company.

Based in northern England, the company now operates in 20 locations across the UK, providing everything from daily home care visits to dementia care and rehabilitation, palliative, and disability support.

Its focus on transparency and honesty, and the provision of a high quality service that includes creating bespoke holistic care plans for each client, has led to it becoming one of the fastest growing domiciliary care companies in the UK, with an enviable reputation and ambitious growth plans for the future.

They additionally wanted to ensure that their franchisees could easily see and interrogate key information such as location ‘hot spots’ and postcode level demographics that would enable them to grow their franchise territories quickly and cost effectively.

And all this vital information had to be presented in a simple to understand way, as the company was often contacted by prospective franchisees - as well as foreign investors - with varying levels of IT and English language skills.

The Solution After spending the time to understand Blossom Home Care’s objectives and ambitions, Tech4T worked with them to define the best criteria and specifications for their future franchise territories.

The Challenge

This included analysis of how many target customers would be in each territory and the amount of time franchisees and their staff would spend driving between different points in their area.

Having decided to expand their business nationally through franchising, John and Fiona wanted to ensure that each Blossom Home Care franchise territory offered

This led to Tech4T creating a bespoke version of their Territory Runner franchise territory mapping system for the company, which included the following features:

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• The locations already covered by the business were recreated onto fully interactive and zoomable maps, with the postcodes of existing customer locations plotted on them.

• The customer location data was merged with demographic data, including population by age and social status.

• Based on the agreed criteria, commercially sound territories were mapped across the UK, each of which contained demographic data specific to each location.

• The spread of privately owned properties within each territory was shown on each map.

• Nursing and residential care homes were also plotted across the country by territory.

• A bespoke colour scheme was designed for the company so their personnel could see at a glance which franchise territories were allocated, unallocated, and temporarily assigned to a franchisee.

Client Benefits The bespoke Territory Runner system created for Blossom Home Care provides a number of benefits that enable them to maximise their franchise sales potential and further grow the business across the UK. These include: • The ability to send franchising prospects a detailed map and robust demographics data of their proposed territory so they can see for themselves their sales potential. This includes data on how many people over 65-years of age there are in the area.

• The ability to easily see the locations and boundaries of existing and planned franchise territories and amend these when required to ensure the best coverage.

• The ability to easily design new franchise areas based on hard data and in-built tools such as heatmapping. This visually shows in an easy-to-understand way where there are high concentrations of potential customers, as well as areas to avoid.

• The ability to combine demographic information with street level map data from systems such as Microsoft’s Streetside to support marketing campaigns. Particularly useful when selecting the best areas within a territory for leaflet drops, Google local ads, or any other local promotional activities carried out by franchisees.

• The ability to show potential franchisees the drive time or travel distance from any point in their territory - such as their home - to other locations in their area. This enables them to optimise their coverage and reduce the time they spend travelling between various points.

• The ability to show detailed Ordnance Survey data when zooming into a territory on an interactive map, providing a more granular level of detail that is helpful for franchisees who want greater understanding of their territory.

• The ability to easily edit data on the maps so they can choose which information to share with potential franchisees, as well as prospective investors.

• The ability to easily print off maps and data sheets for use in franchise contracts and documentation.

Client Feedback John Leggott, Co-Founder of Blossom Home Care “Tech4T’s Territory Runner system is brilliant and provides us with everything we need for our franchise growth in a simple and easy-to-use way.

They are responsive, nothing is too much trouble for them, and they provide support whenever we need it.

“Our growth plans include expanding internationally and Tech4T will definitely be by our side as we do this.”

“We can send branded maps to potential franchisees, easily see what locations are sold or unsold, can drill down into essential data, and quickly see postcode level demographic information, as well as hot spots which offer the most potential.

“It’s also fast to use and enables us to share key information with others whatever their level of IT or language skills.

“We offer some of the largest franchise territories in the UK and thanks to Territory Runner our franchisees and their staff can easily plan how they will manage their area and reduce their travelling time between clients.

“And Tech4T have proved to be a fantastic partner to us.

Fiona and John Leggott, the co-founders/owners of Blossom Home Care are developing their brand and rolling their model out nationally so everyone can experience the “just bloomin’ good care’ delivered by Blossom Home Care!

Our award-winning achievements are thanks to a highly dedicated, professional management team, who all follow the same vision with set values and a common ethos.

The time’s right for Blossom to offer their expertise and knowhow to franchisees who want to succeed in the domiciliary care industry.

Want to be part of a Multi Award Winning brand?

Become a member of the Blossom family by owning your own Blossom business territory.

About Tech4T Tech4T is a data analytics company specialising in UK and global franchise territory design, location planning, and field force (sales team) optimisation.

Each bespoke solution we provide – for franchise mapping or franchise territory optimisation or any of our other location intelligence services is underpinned by advanced demographic and customer targeting to ensure that clients' sales are maximised.

Get in touch

Our industry-leading interactive mapping software is coupled with first class customer service, and we work closely with our clients to ensure their franchise territory design, sales territories, and locations are optimised for the greatest success.

Contact: Graham Barlow Website: www.tech4t.com Telephone: +44 (0)1733 890790 Email: info.tech4t@tech4t.co.uk

Whether you are: - A business owner expanding through franchising - An established franchise owner that wants to improve your territory structure (without disturbing already sold territories) or - An established franchise owner who wants to expand globally Then our franchise territory optimisation can help you.

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Recognition Express Launches New Branding For 2023 Recognition Express has a new look for 2023.

Established in 1979, the company introduced Europe to the concept of name badges and has been expanding its range of promotional products and branded clothing ever since.

The iconic Recognition Express logo served the business well for over 40 years, but no longer reflected the dynamic business it continues to be.

Unveiled to franchisees at the Recognition Express annual conference in September, the new-look corporate identity launched to the outside world on 1 January 2023.

The new logo retains the blue and orange colours of the original but moves to a more contemporary and vibrant palette. There’s a subtle nod to the lines in the previous logo in the three orange bars that together make up the E of the RE. Explained Recognition Express managing director Chris Masters: “When we set up the UK franchise for Recognition Express we inherited the name from the American

master licence holder. What it meant in the 1970s was ‘quick badges’ but whilst we’re still market leaders for identity products , we’ve come a long way since then.

During our rich history we have continued to innovate, moving away from being a single product supplier to becoming the branding consultants we are today.

“We set up a focus group drawn from across our network of Recognition Express business owners to agree the creative brief.

We asked local branding agency Creative62 to give us a new corporate identity that would deliver flexibility across all mediums - print, digital and social media.

“We quickly agreed the name Recognition Express should be retained. It is well known in the marketplace, and we believed both elements of the name were still very relevant.

Recognition is about recognising prospects, customers and staff by giving them branded merchandise, name badges and uniform, awards and gifts.

Whilst we may not be able to offer Amazon type express delivery, we pride ourselves in offering the highest levels of customer service. We can be express in all aspects of our service from express response to enquiries, express delivery of samples and express delivery of product where possible.”

One of the key features the focus group wanted was the ability to take out a symbol to use where the branding area doesn’t do a full logo justice, such as social media.

The new RE element of the logo has been designed to stand alone, delivering a bold visual representation of the brand in even the tiniest of spaces.

The strapline was updated too. Continued Chris, “whilst unique solutions in promoting your image aptly described what we do, partners in promoting your brand provides an updated twist.

Recognition Express are leaders in corporate branding solutions

Using the word ‘partners’ encompasses the relationships we build with our customers and the words ‘promotion and branding exemplify what we do.

“We’ve got an exciting new look to take us into the next phase of our company’s development. Our longevity in the marketplace and ongoing success of our franchisees speaks for itself.

The future of Recognition Express is looking as bright as our new identity!”

Could You Be The Next Recognition Express Franchisee?

Successfully trading since 1979, over 45 franchise territories in the UK and Europe and with multiple revenue streams Recognition Express is a stalwart of British franchising and is the most successful franchise network for the sector in the UK. Learn more about becoming a franchisee by requesting a franchise prospectus.

45

Become a Franchisee Join the UK’s No.1 Fencing Franchise!

IN PARTNERSHIP WITH

About Musketeers Education Established by Olympic fencer James Beevers, Musketeers Education offers a variety of fun and inclusive kinesthetic programmes for children in Years 1-6.

Through a mix of games and exercises, Musketeers Education directly addresses children’s core executive functions, improves their self-esteem, and their socialemotional skills to better equip them to thrive in life.

The UK's No. 1 dedicated primary school fencing programme Endorsed by the world's most recognised cognitive developmental neuroscientist Created by Olympian James Beevers

The Franchise Opportunity Here at Musketeers Education it is our aim to provide all our Licensees with the opportunity of running a highly successful profitable business with clear, achievable objectives in an enjoyable and flexible environment.

Successful Licensees could even see a gross revenue well in excess of £50,000 in their first year of trading.

Low Initial Investment Flexible Starter Packages Exclusive Licensee Prices Comprehensive Training & Support State of the Art Curtanna Platform

A Proven Business Model If you are an energetic, enthusiastic individual looking for a fresh start then becoming a Musketeers Education Licensee could be the perfect business opportunity for you. Our wide-ranging products have, over the past 10 years, proven extremely popular with primary school children. Thousands of children already take part in our activities on a daily basis in hundreds of schools across the country. They instantly appeal to a child’s sense of play and provide a constant level of intellectual and physical stimulation. There has been no better to time to join this rapidly growing enterprise.

Extra-Curricular Activities

Staff Team Building

Curricular PE Courses

Holiday Camps & Birthday Parties

Enrichment Sessions

SEN sessions

Pre-School Activities

School Experience Days

School Topic Workshops

Inter-School Competitions

Interested in Finding Out More?

Get in touch with our team today to request a prospectus.

47

Looking to Franchise Your Business?

Join over 1,000 franchisors and be a part of the growing and thriving UK franchise sector The Quality Franchise Association ( QFA ) was established in 2018 and with a philosophy that stands for Encouraging Franchising For All (EFFA), we provide free franchising advice & information to assist people seeking self employment through franchising or businesses seeking expansion through franchising.

All members agree to abide by the Members Charter and QFA Code of Conduct and our partner members are eager to help you grow your business through franchising.

Free Franchise Resources

Franchise Consultants

Legal Advisors

Franchise Advertising

Get your franchise off the ground with one of the QFA partner consultants

Work with a trusted legal advisor to check through franchising documentation or download our free legal guide

Promote your franchise and generate enquiries with our trusted franchise advertising partners

Looking to Grow Internationally?

Looking to franchise internationally? Benefit from partner franchise consultancy services in Egypt, Saudi Arabia and UAE as the Quality Franchise Association grows across the World.

www.franchise-association.org.uk