The Parking Professional August 2016

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Villanova’s Garage Expansion

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Suicide in Parking Facilities

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High-Tech Meter Bagging

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IPI Expo Roundup

AUGUST 2016

THE INTERNATIONAL PARKING INSTITUTE

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From Start to Finish Lessons from a new system at Drexel University

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WAYFINDING AUGUST 2016 | Volume 32 | Number 7

GOING GOING UP UP

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s part of the implementation of Villanova University’s Campus Master Plan, there was a need for additional parking on campus. Phase 1 consisted of the creation of new surface parking lots and the vertical expansion of the Saint Augustine Center (SAC) garage by two additional levels. Upon their completion, the parking spaces from the existing Pike surface lot were relocated to allow for Phase 2: a new 1,300-space parking garage, to commence. When the Pike Garage is complete, the existing Lancaster Avenue parking lot will be replaced with new residence halls for 1,135 upperclass, undergraduate students. Finally, Phase 4 of the plan will be the construction of a new performing arts center beside the new Pike Parking Garage.

The existing SAC garage with a capacity of 270 spaces was increased to 493 spaces during its vertical expansion. This resulted in a net gain of 223 spaces for the university. The original precast concrete garage consisted of two levels: grade plus a supported level. Because the garage is recessed into the sloped site, each flat parking level is accessed directly from grade and not interconnected via a ramp.

Challenges The many challenges associated with this vertical expansion of the existing precast parking garage included: ●● ●Providing new shear walls for the lateral stability of the taller, vertically expanded garage. ●● ●Integrating a new access-ramp connection between the existing and new parking levels.

parking.org/tpp

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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From

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ow did we navigate to the best-fit parking permit management system for our unique and diverse university? It’s a little like shooting skeet (a moving target) while reloading or finding your glasses when you need glasses to find them. Needless to say. there were a number of bumps in the road. Hitting a moving target is difficult with ever-changing technology, internal policies, and regulations. But we at Drexel University successfully navigated the process and found the STUDY perfect system for us, and our experience is as valuable as the result-the system we successfully implemented.

Perhaps the most difficult part of the process is defining what you want.

We wanted efficiency, better customer service, and higher revenue margins, but those may not be on your wish list. So the first step is figuring out what it really boils down to for your unique organization. At Drexel, priorities were taking control of the process to simplify customer transactions and the permit-purchasing experience.

CASE

To Choosing, buying, and implementing a new university parking system can be a long, rough road. Drexel University found that teamwork and patience were key.

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

Finish

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AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

Prevention, Response, and Recovery

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Technology hits meter bagging with great results.

By Bill Smith, APR

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e are all familiar with the sight of bagged meter heads. Municipalities and other segments of the parking industry often have to bag meters to restrict parking in certain areas to accommodate construction or other large vehicles or to keep areas vehicle-free for special events. It’s an important parking management tool for cities and towns.

CASE STUDY

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Cale America Exhibits New Meter Cale America demonstrated an exciting multi-space meter that ensures the payment process is both secure and user-friendly, whether paying for parking, a bus ticket, or an event pass. The CWT (Cale Web Terminal) is a successful combination of innovation and proven technology. It has a durable and secure design as well as features such as a video-enabled color screen, contactless credit card payment, software-controlled buttons, alphanumeric keyboard entry, and audio interface.

The Cale WaytoPark App makes it easy for the parker to pay and extend time and for the provider to manage and track the transaction data.

All payment options are handled in accordance with the highest security standards, and all software development follows strict PCI regulations.

The flexibility of the CWT makes it ideal for a wide range of unattended payment applications. Built-in 3G and LAN connections allow for quick online transactions and real-time data monitoring in Cale WebOffice.

Carbon Day Automotive Introduces Charging Stations Carbon Day Automotive announced the newest generation of electric vehicle charging stations. The new ChargePoint CPF25 charger is designed specifically to cater to the specific needs of commercial fleet operators. The new offering enhances ChargePoint fleet solutions for campuses and government sharing programs to large commercial fleets.

The CPF25 station is a fully networked level-2 charging station with design features that make it ideally suited for depot or multi- family use. These include an RFID card/smartphone reader for authentication, robust Wi-Fi, and a rugged, easy to mount, compact, and attractive case rated for indoor and outdoor use. The choice of wall- or pedestal-mounted stations with optional cord management offers the station owner the station the best choice for every fleet.

BBP Enjoys Nashville

Amano McGann Showcases New Systems

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

In 2014, the most recent year for which the Centers for Disease Control and Prevention (CDC) has released data, there were 42,773 deaths by suicide. Suicide is the tenth leading cause of death in the United States and has been for the last five years. Of these tragedies, a very small number—roughly two percent—jump or fall to their death. Many of these falls occur in transportation areas, such as railways, bridges, or parking garages.

Why parking garages? First, they provide easy access to great heights, from which jumping offers a perceived or believed higher certainty of death, according to suicide experts. Second, jumping is relatively easy, involves no cost, and lends itself to impulsivity. People considering suicide can be more easily deterred by office buildings and other high structures that are closed at night or have security personnel or other measures in place, and have sealed windows and security in the lobby.

Garages, on the other hand, often have open sides for ventilation, allow customers to enter with little or no security checkpoints, and generally have fewer people walking around—making them much more accessible.

It is not surprising that more suicides occur at garages serving Veterans Administration (VA) and other hospitals, which are commonly associated with various

IPI Survey IPIofSurvey: 51% of Parking 51% Parking Organizations Have Organizations Experienced a Suicide Attempt Have Experienced a Suicide or Attempt

41% have experienced a suicide at their facility

49%

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

For sure, meter bagging is necessary but it can also be an effective source of revenue because the construction companies, event managers, and others who need to have those spaces kept free typically pay the municipality a bagging fee. At the very least, the bagging fee should cover the revenue the city will lose by closing those parking spaces. Ideally, though, cities will be able to take advantage of meter bagging to raise additional revenues.

The challenge for many cities is figuring out how much to charge for meter bagging. Some cities still rely on guesswork, looking to past history to determine how much to charge each time. And sometimes, cities that do things the old-fashioned way undervalue their parking assets and end up costing themselves not insignificant amounts of money. But meter bagging, like meters themselves, is starting to go high-tech.

A More Strategic Approach A challenge faced Gerald Howell when he became parking facilities supervisor for the City of Louisville, Ky., in 2007.

The city has approximately 5,000 on-street parking spaces and the parking department received as many as 800 meter bagging orders each year. The problem was, there was no formal policy for managing and charging for meter bagging.

In fact, the system was still being managed using index cards and a file cabinet! When an order came in, Howell’s team would merely determine where in the city the bagging would take place and how much the city had charged in the past for similar situations.

10% have experienced a suicide attempt only at their facility

psychiatric illnesses. Further, universities, whose at-risk population is often under increased stress and lacking resources and support, have higher risk of suicide at their locations.

Mental health conditions including depression are a factor in the majority of suicide attempts and deaths.

According to the National Violent Death Reporting System (NVDRS), an estimated 60 percent of people who die from suicide by jumping had been diagnosed with mental health condition and 53 percent were previously treated for one.

According to the Centers for Disease Control and Prevention (CDC), suicide is the second leading cause of death among college-age students and one of the leading causes for death in middle-aged men. The American Psychological Association says that more than half of U.S. college students have considered suicide, compared with 15.3 percent of other demographic populations.

College suicides often occur in high, open-air parking garages and media attention can influence “copycat” suicides by unintentionally romanticizing the act in the minds of individuals who are struggling.

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

Howell realized this approach was likely costing “We can now control meter bagging much better and the city money—and it was certainly causing his team we have the ability to monitor at any given time what unnecessary headaches—so he and his team set out to has been bagged, who issued the permit, and how much create a database of on-street spaces where they could the city earned.” he says. “We also know what’s going record meter bagging orders. The city’s existing software to be bagged in the future.” wasn’t up to the task of creating such a large database, His department has also seen vital economic benefits however, so Howell began reaching out to colleagues in from transitioning to the computer-based system. Prior other cities in search of a software program that could to the development of the software, the city typically help him manage bagging orders. To his frustration, he earned $20,000 to $40,000 per year in meter-bagging fees. found that there was no software available to handle Since installing the software and using it to implement these types of parking management challenges. a strategic meter-bagging program, bagging revenues Desperate for a solution, Howell turned to Kyle have risen to $500,000 per year. That money is returned Cashion, a principal with IntegraPark. He says, “I was to the city’s economic development department and is hoping they would also have a software product that could used to maintain, operate, and build parking resources. help us manage meter bagging.”

Although the exact product he Beach Days Since installing the envisioned didn’t exist, the two Other municipalities are also turnentities decided to work together ing to computers to plan and track software and using it to to come up with an easy to use electhe established process of meter tronic solutions and make meter bagging. The City of West Palm implement a strategic bagging less painful for the city Beach, Fla. receives many meter meter-bagging program, and maybe more profitable. The bagging requests for block parties first step was figuring out exactand other events. West Palm Beach bagging revenues have ly what the city needed the new has several staple events, includrisen to $500,000 per year. program to do. ing its two largest, Moonfest and Sunfest, during which 20 blocks “They needed more than just a spreadsheet to schedule bagging are closed off to accommodate and unbagging,” says Cashion. “They needed a program 350,000 visitors. The city also hosts an International that could provide inventory control so they would know Boat Show, which attracts more than 100,000 visitors what resources they had available at a given time and and requires the bagging of more than 400 meters, and manage those resources both effectively and profitably.” a July Fourth celebration that hosts 100,000 people, The software ultimately developed could keep track necessitating the bagging of 200 meters. of where spaces were available and record when they “These are very large events,” says Chris Zachritz, were reserved for bagging to assure that they weren’t parking systems administrator for the City of West Palm double-sold. It also automatically generated invoices and Beach. “There’s no room for guesswork because missing monitored payment to make sure the city was receiving bags can end up costing the city a lot of money. One of full value for its parking spaces. the most important advantages of using software is the extent to which it provides accountability. It allows us to track who reserves a bag and whether that bag was Specifics The software divided Louisville into different districts, managed appropriately.” including the central business district (CBD), the area The financial benefits were apparent immediately outside the city’s medical center, and outlying areas. upon introducing an automated system. In 2011—the Different locations were valued at different rates, with year West Palm Beach began using the software—the the CBD earning the highest bagging rate. Additionally, city earned $120,000 in bagging revenues. That figure different user groups were also charged varying rates, jumped to $352,000 in 2014, and $309,000 in 2015. with nonprofit groups sponsoring fundraising walks, “The meter bagging software helps to assure that races, and similar events paying less to bag meters than the bags are going on when they should and coming off developers and other for-profit users. Finally, the day on when they are supposed to,” says Zachritz. “Our bagging which the bagging was to take place influenced the cost, system is much more efficient and accurate and we are with weekdays earning more than weekends. earning more from our meters because those meters Howell says going from pen-and-paper to an electronic aren’t sitting unused because someone forgot to remove system has streamlined the process and benefited his a bag. Of course, this is also a major customer-service department in more ways than one, making the time benefit because it assures that all of our metered spaces invested to develop an electronic system well worth it. are available to drivers when they should be.” parking.org/tpp

Apriva Exhibits Integrated Services Program Apriva featured Apriva Integration Services at the 2016 IPI Conference & Expo. Apriva’s Integration Services Program allows independent software vendors (ISVs), and mobile and embedded developers, to easily implement credit, debit, EBT, loyalty and closed-loop payment processing into their solutions.

Once integrated, applications and POS solutions can communicate with the Apriva Gateway over a wired or wireless network providing access to payment processing providers.

Apriva maintains relationships with more than 35 payment processers in North America, along with all leading wireless carriers, and currently works with more than 1,100 merchant acquirers and ISOs across the United States and Canada.

BBP, the spitter ticket and receipt roll manufacturer, reported a hugely successful IPI Nashville show. Visitors to BBP’s booth had the opportunity to win an incredible piece of rock memorabilia – a Fender guitar signed by Bruce Springsteen and the E Street Band!

The lucky winner was Nigel Bullers, CEO of EasyPark, pictured with BBP Sales & Marketing Director Richard Farmer (left) and BBP International Sales Manager Ryan Mellors (right) Richard Farmer says, “The IPI Nashville show was a huge success for BBP, with more sales leads generated that at any other U.S. show we have attended. I would like to thank the IPI for putting on such a great show”.

BBP, owner of the New Jersey based transit ticket and card supplier Paragon Magnadata Inc., is a major supplier of machine issued spitter tickets and receipt rolls for use in all major parking equipment. BBP is part of the Paragon group, which has annual global sales revenues exceeding $450,000,000.

parking.org/tpp

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

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Prevention, Response, and Recovery: A White Paper.

have not experienced a suicide or attempt at their facility

technologies introduced and demonstrated at the 2016 IPI Conference & Expo.

29

In the Bag

Technology hits meter bagging with great results.

BILL SMITH, APR, is principal of SmithPhillips Strategic Communications and contributing editor of The Parking Professional. He can be reached at bsmith@smith-phillips. com or 603.491.4280.

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

On Display on display The products, services, and T HE IPI CONFERENCE & EXPO is the parking industry’s premier opportunity to introduce and showcase new products, technologies, and services, and the 2016 Expo in Nashville was clearly no exception. More than 200 suppliers showed off anything and everything parking. The following are just some of what was introduced and showcased at the 2016 IPI Conference & Expo.

Amano McGann has established a strategic partnership with Apriva, LLC to facilitate the development and certification of chip-based credit card payment acceptance in the U.S. This partnership resulted in the recent announcement of their EMV certification with Global Payments, utilized in Amano McGann’s OPUSeries® line of products.

In 2015, Amano McGann had a banner year! To sustain the momentum, Amano McGann showcased a variety of their newest, sleek systems at the 2016 IPI Conference & Expo. This year’s featured products included OPUSeries®, OPUSuite®, Overture™, Amano Security and Multi-Space Meters powered by Metric. Exhibiting their expansive line of product offerings, Amano McGann presented demos to customers from airports, mixed-use facilities, hospitals and many more market segments.

t’s a sensitive topic and one not talked about much in parking circles, but it’s a fact.Each year, people die of suicide, or attempt suicide, by jumping from parking garages.There is the tragic loss of life of the victim, of course, but often

parking.org/tpp

IN. THE. BAG.

Lessons from Drexel University about choosing, buying, and implementing a new university parking system.

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

Suicide in Parking Facilities

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underestimated is the traumatic impact on the parking professionals onsite – and the aftermath. Earlier in this year, IPI conducted a survey among members on suicide in parking facilities and a special task group was created to explore this topic and provide resources. The result is a new publication, Suicide in Parking Facilities: Prevention, Response, and Recovery, reprinted here in its entirety. A downloadable pdf is available at no cost at parking.org/sprr.

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From Start to Finish

H

Start

Suicide in Parking Facilities:

Villanova University expands a garage skyward, increasing capacity and campus visibility.

By William F. Kavanagh, AIA, NCARB

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

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Going Up

Villanova University expands a garage skyward, increasing capacity and campus visibility.

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Editor’s Note

DEPARTMENTS

4 Entrance 6 IPI Board Member Profile 8 Consultants Corner 1 0 The Green Standard 1 2 The Business of Parking 1 4 Financial Matters 1 6 Parking Spotlight 1 8 IPI Ask the Experts 5 2 IPI in Action 5 4 State & Regional Spotlight 5 7 New and Renewing IPI Members 5 8 Calendar of Events 6 0 Parking Consultants 6 2 Advertisers Index 6 2 Parking Break

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A HARD TOPIC

F

ew events are as devastating to families and communities as suicides. We like to think we’d know if someone near us was pondering ending his or her own life, but that’s, sadly, not always the case.

It’s a pervasive tragedy. The American Foundation for Suicide Prevention estimates that for every successful suicide, 25 more are attempted. A horrifying 42,000 Americans die each year by their own hands, and suicide costs the U.S. $44 billion every year. Unfortunately, parking garages are a not-uncommon choice for those who feel they have nothing left to live for, and jumping from structures affects both their families and those who work in the parking industry; coming upon an in-progress or completed suicide can be devastating to parking professionals.

This year, IPI released a white paper to address parking and suicide. Thanks to the experience and hard work of a task force on the subject, along with several professional experts, the paper offers insight into why people choose garages and offers steps parking professionals can take to discourage despondent people from ending their lives from parking garages.

We’ve printed the paper in this issue and hope it sparks a conversation around your facility or office on this important topic. It starts on p. 28 and is also downloadable at parking.org for further distribution. There was great conversation started about this at the 2016 IPI Conference & Expo, and we think it should continue.

This is our college and university issue, which always takes me back to my own days on campus (go Greyhounds!). I hope our two university case studies— one on a new project at Villanova and another on parking at Drexel—are useful resources for you and maybe spark a little nostalgia for your own college days.

As always, my email is below, and I love to hear from you. Please be in touch.

Until next month…

fernandez@parking.org

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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ENTRANCE Publisher Shawn Conrad, CAE conrad@parking.org Editor Kim Fernandez fernandez@parking.org Contributing Editor Bill Smith, APR bsmith@smith-phillips.com

THE NEXT LEVEL OF ANALYTICS

Technical Editor Rachel Yoka, CAPP, LEED AP BD+C yoka@parking.org

By Irena Goloschokin

Advertising Sales Bonnie Watts, CEM watts@parking.org Subscriptions Tina Altman altman@parking.org.

Graphic Design BonoTom Studio info@bonotom.com Proofreader Melanie Padgett Powers For advertising information, contact Bonnie Watts at watts@parking.org or 571.699.3011.

For subscription changes, contact Tina Altman, taltman@parking.org.

The Parking Professional (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking Institute.

1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: ipi@parking.org Website: parking.org Postmaster note: Send address label changes promptly to: The Parking Professional 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of The Parking Professional for members and subscribers only at parking.org/tpp.

Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking Institute, 2016. Statements of fact and opinion expressed in articles contained in The Parking Professional are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed

by The Parking Professional; however, publication is subject to editing, if deemed necessary to conform to standards of publication.

The subscription rate is included in IPI annual dues.

Subscription rate for non-members of IPI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico.

All other countries, $150. Back issues, $10.

The Parking Professional is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.

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love data. And after looking around at the conferences and tradeshows this summer, it’s pretty clear the parking industry loves data, too. Beautiful charts and graphs that visualize everything from financials to real-time occupancy were everywhere I looked.

We now have access to incredible analytics we could only dream about just a few years ago—so much so that many parking offices have begun hiring full-time data analysts. That’s for good reason: Visualizing and understanding the inner workings of your parking operation can provide tremendous value and insight. Tracking yearover-year financial and operational data can help you understand what success looks like for your parking operation and how you’re tracking against past results.

But what about understanding your place in the bigger world?

Do you know how you stack up against parking operations similar to your own?

IPI has launched a new initiative focused on parking analytics and benchmarking. Our goal is to advance the parking industry by collecting, aggregating, and publishing data, as well as providing key performance indicators (KPIs) for the industry.

In May, at the 2016 IPI Conference & Expo, we released the results of our inaugural survey—a crucial first step in the aggregation of data from IPI members and our industry. We received data accounting for more than 1 million managed parking spaces and $1.34 billion in total annual revenue.

The results, while limited and not yet projectable to the whole industry, were fascinating.

For operations that have responded, the largest average number of spaces was reported by airports—15,507. Next were universities with 10,361; followed closely by municipalities with 9,609. Airports also led the way with $56.5 million in average revenue—more than double the averages for all other organization types combined.

We also found university parking professionals have a lot to handle, managing more than 600 spaces for every one full-time employee (FTE). Municipalities and medical centers averaged significantly fewer at between 350 and 400 per FTE. This inaugural survey gave us a great taste of the data we could gather and put to use as an industry and as parking professionals.

We are eager to grow this program and create reliable industry benchmarks. This year’s survey is now open, and I encourage you to head to parking.org/kpis to submit your information today.

We believe when parking operators better understand each other and have a consistent benchmark to compare to, we have a more dynamic, collaborative, and intelligent industry.

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

IRENE GOLOSCHOKIN is chief strategy officer and general manager, CCS, for T2 Systems, a member of IPI’s Board of Directors, and cochair of IPI’s Parking Research committee.

She can be reached at igoloschokin@ t2systems.com.

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IPI BOARD MEMBER PROFILE

DAN KUPFERMAN, CAPP Member, IPI Board of Directors Director of Car Park Management Systems, Walker Parking Consultants

I

t was 1987. I hadn’t found the parking industry yet and was interviewing for a job with a humanservices agency. The entry-level job involved teaching basic living skills to special-needs adults.

I can’t say I was excited about the job—it would be difficult—but the program director (Maryann) interested me. I tried to make some casual conversation, but she was all business. Oh well.

As I was leaving the interview, I saw a job posting for the adult leisure department.

They needed someone to take older clients on field trips, out to eat, bowling … this job was right up my alley (get it?)! I applied and got the job.

A few weeks later, after a grueling day of arts and crafts and bowling—I’ll “spare” you the details—I stopped in at the local pub where staff gathered on paydays. I saw Maryann from the other department. She may have been all business during the job interview, but she was socializing now and reintroduced herself to me. We talked for hours—really hit it off.

As I walked home that night, I knew she was the one. She was smart, funny, good looking, and it seemed we had everything in common. (See what I did there?) The next day, I had to ask her out, but I was nervous. I decided to go back to the pub for some liquid courage and called her from the pay phone.

I got her answering machine.

“Hello, Maryann, this is Dan. I had a great time last night. I was wondering if you’d like to go out for dinner tonight.

I’m back at the pub. The phone number is….oh. The pay phone doesn’t take incoming calls. I’ll have to call you.” BEEP! How long would you wait to call her back? I didn’t want to appear over eager, but I wanted to see her that night. I decided to wait one drink. “Hi Maryann. I guess you’re not home yet. I’ll try again later.”

Another drink. “Hello Maryann!” (I may have been a little too animated.) “I called you back.”

After the fifth call, she finally picked up, and we did go out to dinner. Maryann drove, and I was cut off. The rest, as they say, is history. We celebrated our 25th wedding anniversary in June.

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

CONSULTANTS CORNER

BIKE SHARING ON CAMPUS

By Joseph Balskus, PE, PTOE

N

early two years ago, I was asked to write an article in this very column on bicycle parking in parking facilities. Two years is like 14 years for comparing the leaps in technology available to bike-sharing programs and the explosion of bike-share programs at the college and university level.

Popularity and Structure

JOSEPH BALSKUS, PE, PTOE, is principal of CDM Smith and a member of IPI’s Consultants Committee. He can be reached at balskusj@ cdmsmith.com.

8

Bike Share Philadelphia estimates there are nearly 1 million bikes in the bike-share fleet across all users. A simple web search for bike-share information quickly reveals a broad spectrum of universities and colleges that have deployed bike-share programs. Interestingly, many of these indicate the bike-share program is designed to reduce normal car trips within and around the campus, and of course demand for car parking spaces. This can be significant on urban campuses, where parking demand is high and at a premium.

On some campuses, such as Yale University, the bike-share model works similarly to Zipcar, so bikeshare users have a clear understanding of the process,

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

where they sign up for an account and get access to shared bikes. Setting the path in Connecticut and New England, Yale conducted a pilot bike-share program in 2013 run by Zagster, a bike-share startup based in Cambridge, Mass., that has been very successful and converted to a full-fledged bike-share program. Zagster is clearly one of the industry leaders in the bike-share industry, offering turnkey approach to bike share with very limited administration by the university or college.

Other campuses, such as Ohio State, operate their own bike-share programs, perhaps with bikes and a system provided by a bike-share vendor.

The bikes come with technologies to allow sophisticated apps for access and locking, and on some systems, directions on the bikes themselves. The technology is emerging as is the recent introduction of e-bikes—bikes with batteries. Smart bikes, dumb racks is where the technology is going.

Parking One aspect of the bike sharing is parking—where to park the bikes, where to locate the stations and how to integrate the bike-sharing model with the parking model most universities already have in place. Some campuses keep the bike share system separate from the parking system, typically under a sustainability department, while others have it overseen by the transportation department, which also manages parking.

Bike sharing is here to stay and will be an integrated mode for college campuses to their future campus plans for transportation and parking.

GRYNOLD/ISTOCK

I also wrote an article about millennials in parking in 2015, saying we must embrace them in our industry. Many of us feel flummoxed with ever-­improving technologies for parking and now, as I will detail, for biking! You can connect these issues to millennials, who are driving (no pun here) the demand for more walkable and bikeable communities, campuses, and amenities to support their preferences for driving and possibly parking less.

The bike-share station is typically in a centrally accessible location with several bikes per station. Stations are desired to be located in sheltered areas and many can be found in parking garages. The shared bikes are heavy duty, with bells and whistles (ok, not whistles) and baskets and lights to maximize bike use. The intent of the bike share is typically to provide a connection between other modes of transportation and/or shortening trip time (versus walking) across a large campus to a destination.

The bike share can be for an annual fee, typically for students/faculty, or monthly, weekly, daily and of course hourly fees for the most transient users. In addition, most bike shares allow you to ride the shared bike from one station to another. You do not have to return it to the same station from which it was rented.

THE GREEN STANDARD

THE TDM FUNDING WHIRLPOOL

By Brian Shaw, CAPP

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t sounds like a great idea—fund transportation demand management (TDM) efforts with parking revenue. Parking demand is mitigated, freeing up more spaces and improving traffic conditions for those who choose to drive alone, while TDM programs are financed and can grow. Those who use TDM for their travel needs are theoretically making it easier for those who drive to find parking.

But is this a truly sustainable practice? What happens when parking revenue declines or the TDM programs have worked so well that fewer commuters buy parking?

What happens when the TDM programs work—where will the needed resources come from? Let’s look at some cases when the parking/ TDM funding model failed.

rising star in parking management and TDM program development and in three years saw much progress— the university even delayed plans for a new garage because parking demand fell. And then the mid-2000 financial crisis hit. The institution laid off employees and used parking revenue to offset costs in other departments. It eventually laid off its parking director and ended TDM.

A university developed a comprehensive TDM effort under its parking and transportation program.

It hired one of the leading TDM program managers in the country and developed an innovative program.

However, when a budget crisis hit the university, all departments were asked to make cuts, and the parking department was asked to pick up more of the maintenance and debt service on parking facilities. Parking rates were not permitted to be raised to generate the additional needed revenue.

TDM was cut, and its programs were moved to the sustainability program, which had no funding for subsidies and incentives. The results to TDM remain to be seen.

Study 2: Resources

BRIAN SHAW, CAPP, is director of parking and transportation services at Stanford University, a member of IPI’s Board of Directors, and co-chair of IPI’s Sustainability Committee. He can be reached at bshaw2@ stanford.edu.

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Another university had been providing a popular and significant transit subsidy to employees that involved a university shuttle that connected to the nearby regional transit hub. Growth and development aspirations eventually ended the program; the university wanted to fund a new academic program but didn’t have the resources. Decision-makers decided transit subsidy resources were better served funding the new academic program. This garnered bad publicity and upset transit program participants. It remains to be seen if it will reduce transit ridership.

Study 3: Crisis A campus developed a robust TDM program to mitigate parking demand from planned growth. It hired a

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

Consider two more stories: An East Coast university realized early on that using parking revenue to fund TDM exclusively would be problematic. Needing to build costly underground parking facilities due to land constraints, managers knew the shuttles and transit subsidies they provided were a big benefit to university commuters and critically important to the university’s day-to-day operations. They proposed an equitable formula for providing funding for the shuttle program based on proportionate use by university departments while adding the transit subsidy to the university benefits pool. Result: As maintenance costs for the parking facilities grow, parking revenue can be increased through rate increases, but the TDM efforts do not need to be curtailed. Those programs have their own funding A West Coast university had TDM efforts for a number of years, primarily funded by parking revenue. Instead of simply increasing parking rates to fund development, this university developed an innovative approach: By essentially taxing university construction, fees that would be directed to TDM efforts, parking facility construction, and building TDM-supporting infrastructure, the university generates needed financial resources.

At least for now, parking is not burdened with debt service for building new facilities, and TDM efforts are enhanced by resources to build bike storage facilities, bus stops, or the like.

To be truly sustainable, a TDM effort needs to develop funding resources that can withstand economic forces, and changes in priorities and not be tied to resources that can have a negative impact. Make sustainable programs truly sustainable.

OGPHOTO/ISTOCK

Where’s the balance?

Study 1: Costs

THE BUSINESS OF PARKING HUMAN RESOURCES LEGAL

CAN WE TALK?

By Julius E. Rhodes, SPHR

I

n “Money Monster,” George Clooney plays Lee Gates, a fast-talking, animated, and often condescending television host. He says that in today’s world, we want our money to be fast—so fast that we don’t see it anymore and it’s just a series of electronic transmissions. He then says it was inevitable that at some point, our system would crash and we would lose access to the very thing we valued most: our money.

In a lot of ways, human resources (HR) has become like the money Gates describes. We want answers, and we want them faster and faster. In our desire to respond quickly, I believe we have largely left people out of the equation when the reality is we need to treat people as if they matter.

Technology I’m sure few of us would deny that technology has been a good thing as it relates to our ability to get things done in the workplace. But by the same token, few of us can deny that technology has taken us away from the very source of our organizations, which are and will always be the people that make up our businesses.

HR has come a mighty long way as a response to business pressures faced in our economy during the tumultuous 1970s, and yet we still need to do more.

While it is good to have a seat at the leadership table, we still need to complete the very real and essential functions people associate with HR before we can implement or try to implement those new things we know our people want and need. That is our biggest challenge as we move forward.

As millennials outnumber baby boomers in the workforce, we must keep in mind that our ability to be more successful in the future will require us to fully represent the interests of the people we serve every step along the way. At the end of the day, it’s people that matter, and we cannot omit this very simple fact.

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HR and the Future Here are some ideas I think we need to keep top of mind as we engage the people we need and rely upon to achieve our organizational objectives: ●● Understand that relationships are essential and that the greatest need any individual has is to be recognized.

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

AMISB/ISTOCK

JULIUS E. RHODES, SPHR, is founder and principal of the mpr group and author of BRAND: YOU Personal Branding for Success in Life and Business.

He can be reached at jrhodes@mprgroup. info or 773.548.8037.

Recognize and make sure others appreciate the value and essential nature of the human element in all business processes, giving credit where credit is due. ●● Work to ensure that there is synergy and harmony between business objectives and the HR function. ●● Invest with all levels of management to design a culture where the theory matches the practice on a daily/ consistent basis and assess continually the levels of commitment needed to achieve this objective.

Designing a culture, addressing the climate, and being obsessive about ensuring organizational processes are critical to the optimal performance of our team.

What will it take to accomplish this? Balance between the instrumental approach to HR, which emphasizes the pure business objectives of the enterprise, and a humanistic approach, which is more broadly focused in its concern for people and the business.

As we look at the emerging dynamic shift in our workforce and the fact that we are being driven to change with increasing speed, HR can and must be of increasing value to the businesses it serves by expanding the scope of influence to more fully incorporate the needs of the people with the needs of the business. To do anything less will surely widen the gap that has replaced the notion of loyalty on both sides with mistrust and skepticism.

Achieving this balance may well be the tipping point for HR as we continue to move forward. ●●

THEFINANCIAL BUSINESS OF MATTERS PARKING

NEW JOB? NEW RETIREMENT PLAN

By Mark A. Vergenes

C

hanging jobs? Consider your retirement fund options carefully. If you’re leaving a job, starting a new job, or retiring, you have a lot to think about. If you have a 401(k), 403(b), or 457 plan at the job you’re leaving, you have a few extra decisions to make.

Cashing out is tempting but often comes with taxes and penalties that can significantly reduce the lump sum.

Instead of cashing out, there are several alternatives that may make more sense for your long-term financial plans. Here are a few options:

tion, moving your funds directly into a new employer’s plan allows you to continue to contribute while keeping your assets in a tax-deferred plan with growth potential.

This may be a particularly attractive option if the plan offers loans, but be sure to confirm these details before making a decision.

Keep Your Plan

Move to an IRA

MARK A. VERGENES is president of MIRUS Financial Partners and chair of the Lancaster (Pa.) Parking Authority.

He can be reached at mark@mirusfinancial partners.com.

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Rolling your retirement funds into an IRA ensures you still have the potential to grow your nest egg tax deferred.

An IRA often offers greater freedom and flexibility in choosing investment types than are typically available in an employer’s plan. Rolling funds into an IRA also empowers you to continue to contribute to the account so you can keep growing your retirement savings.

It’s important to research IRA fees and expenses when selecting an IRA provider; fees may vary greatly depending on the provider. If you choose to use a Roth IRA you may also be eligible for penalty-free withdrawals for qualifying home purchases or to pay for educations.

Consolidate If you’re moving to a new job, check with your new plan administrator to see if you can roll your retirement funds into their plan. While not all plans offer this op-

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

Watch Out Whether you choose to keep your retirement funds in place, move them to an IRA, or roll them over into a new employer’s plan, it is important to pay close attention to the details. Missing key details can cost you significantly.

For example, if the distribution check is made payable to you, your employer must now withhold 20 percent of the rolled-over amount for the IRS, even if you indicate that you intend to roll it over into an IRA within 60 days.

Where you decide to house your retirement plan should depend on factors such as your former and current employer’s plan rules and available investment options, as well as your age and financial situation. Check with your financial adviser to make sure you make the choice that works best for your long-term financial plan.

MIRUS Financial Partners nor Cetera Advisor Networks LLC, give tax or legal advice. Opinions expressed are not intended as investment advice, and it may not be relied on for the purpose of determining your social security benefits, eligibility, or avoiding any federal tax penalties.

All information is believed to be from reliable sources; however, we make no representations as to its completeness or accuracy. All economic and performance information is historical and indicative of future results.

DMCMURDIE/ISTOCK

Most companies, but not all, allow you to keep your retirement savings in their plans even after you leave their employ. If you’re leaving because of drastic change such as a layoff, this may make sense for you. Keeping your money positioned in a tax-deferred account may give you more time to explore your options.

Most employers allow you to keep assets in the plan if the balance is more than $5,000. If you have $5,000 or less, you may need to make sure employers keep the funds in the account. Some plans may automatically distribute the proceeds to you. Either way, you’ll no longer be able to make plan contributions or, in most cases, take a plan loan. Keeping your retirement plan in place with a former employer may also limit your investment and withdrawal options.

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PARKING SPOTLIGHT CERTIFICATION

PARKSMART FAQ: A PRIMER ON THE GROUNDBREAKING GARAGE CERTIFICATION PROGRAM

By Rachel Yoka, CAPP, LEED AP BD+C

W

hat is Parksmart? Parksmart (formerly Green Garage Certification) is the only sustainability rating system designed for parking structures, featuring parking and transportation-specific measures that address the unique challenges and opportunities to increase efficiency and sustainability in this distinct building type.

What Happened to Green Garage Certification?

Originally developed and launched by the Green Parking Council, Green Garage Certification was rebranded Parksmart under the aegis of Green Business Certification, Inc. (GBCI), the certification arm of the United States Green Building Council (USGBC). GBCI acquired the program effective January 2016 and added the Parksmart Certification to its complement of sustainability ratings systems, including the LEED family of certifications for buildings, renovations, existing buildings, and neighborhoods.

What Is the Role of the Parksmart Advisor?

Parksmart Advisors are trained by IPI, in coordination with GBCI, to offer specialized consulting services to clients and organizations pursuing Parksmart Certification for parking structures. The Parksmart Advisor serves as a guide and technical expert on the program.

Although Parksmart Advisors are not required for Parksmart Certification submissions, their training and experience with the program will benefit both the certification process as well as the sustainability decisions and improvements made to parking structures in pursuit of certification.

How Do I Become a Parksmart Advisor?

RACHEL YOKA, CAPP, LEED AP, BD+C, is IPI’s vice president for program development. She can be reached at yoka@ parking.org.

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Individuals who successfully complete the training program receive a certificate and are listed as approved advisors by GBCI. The training is currently offered in a full-day, face-to-face professional development class that includes scenarios and application of measures in a case-study format, as well as an assessment at the conclusion of the training. IPI is currently collaborating with GBCI to develop an online, blended-learning format

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

for the Parksmart Advisor Training, allowing anyone to take the class during a set period of time online with an instructor. This training program will be available in early 2017.

How Is the Certification Organized?

Parksmart Certification is arranged in four major categories: management, programs, technology and structure design, and innovation. Each of the four areas contains individual measures that are scored on a point basis to offer varying levels of certification under the program.

Currently, there are no required measures in the rating system.

Does the Program Address New Construction and Renovation?

Certification is available to both new and previously constructed parking structures. Currently, all garages follow the same standard. Additional detail on these classifications is available in the Guide to Parksmart Certification.

How Does Parksmart Certification Relate to IPI’s Sustainability Framework?

IPI’s Sustainability Framework provides seven primary objectives that advance sustainability goals and the parking profession. These seven objectives are complemented by 10 action items for IPI as an organization.

The Framework reinforces the certification, stating our intention to “increase education and information sharing and promote the use of rating systems and benchmarking tools such as the Parksmart Program for new and existing parking assets.” The Framework sets objectives and strategic direction for the parking

industry but does provide specific guidance on how to increase efficiency and sustainability. The Parksmart Standard provides specific, detailed operational guidance and best practices for every parking facility, regardless of whether certification is pursued.

What Are Some of the Criteria Addressed by Parksmart?

The management section contains 16 measures totaling 90 points and includes parking pricing, shared parking, proactive operational maintenance, and building systems commissioning. The programs area contains 13 measures totaling 64 points and includes wayfinding systems, traffic flow plan, carshare program, rideshare program, low-emitting and fuel-efficient vehicles, alternative-fuel vehicles, alternative-fuel fleet vehicles, bicycle parking, and bicycle sharing/rental. The largest section, technology and structure design, contains 18 measures totaling 88 points: HVAC systems—occupied spaces, ventilation systems—parking decks, lighting controls, energy-­efficient lighting system, and design for durability. The innovation section includes a single measure focused on including new technologies, best practices, and unique ideas to the program. It also allows points to be applied to those projects that successfully and significantly exceed certification benchmarks.

What Resources Are Available to Support the Parksmart program?

The Parksmart Certification Standard, which is available in the USGBC online store, serves as the primary reference for certification and contains detailed information on measures, objectives, point values, compliance paths, and documentation requirements. ●● The Guide to Parksmart Certification is the companion document to the Standard. Available for free download, this document introduces the structure of the program, includes eligibility, certification levels, and basic guidance on pursuing certification. ●● The Parksmart Documentation Package contains the technical revisions to the certification program that have been added since the launch in 2015. The revisions offer clarification and revised compliance paths for select measures. ●● The Parksmart scorecard serves as a working document for applicants and Parksmart Advisors to track progress toward certification. ●● The Parking Professional magazine highlights structures that have achieved certification in the parking. org Resource Center.

Contact parksmart@gbci.org to register a project. For more information, visit gbci.org/certification. ●●

What Does the Transition to USGBC Mean for Parking Professionals?

Mahesh Ramanujam, COO of USGBC and president of GBCI, spoke at the 2016 IPI Conference & Expo. parking.org/tpp

With the acquisition of the program by GBCI, the Parksmart program gains significant resources to expand and promote certification, as well as advance the content of the program through innovation and collaboration. Similar to the LEED rating systems, the next version of Parksmart will refine the program and the specific measures, raising the bar for the entire industry. Parking professionals now have an industry-specific program to certify their structures, with enhanced visibility, awareness, and recognition for their sustainability achievements.

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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IPI’S ASK THE EXPERTS

What is the biggest thing university parking departments could do to orient students and faculty/staff to the campus parking structure or process?

Vicki Pero, SPHR

James Anderson

The Maryln Group, LLC

Watson Bowman Acme Corp.

Many colleges and universities do a great job of gathering feedback from their user communities, so I think the best thing they can do is leverage this information to see the parking experience through those eyes and tailor signage and other communications to their needs.

Involve student/ faculty users and influencers in the initial parking planning. Manage expectations through active and engaged communicative techniques. With the parking plan in hand, communicate, communicate, and communicate!

Irma Henderson, CAPP

Regional Sales Manager

Brian Shaw, CAPP

Director, Transportation Services

University of California, Riverside

Director, Parking and Transportation Services

Know your audience and utilize students to help build the message. They have a very unique viewpoint, know what their peers are looking for, and understand how to deliver the message.

Get out there! Go to their events and orientations, and be part of campus fairs to help put a face to your department.

Stanford University

Brett Wood, PE, CAPP

Parking and Transportation Consultant Kimley-Horn Parking should take a more prominent role in the student orientation process. Too often, it’s a secondary topic competing with subjects that new students and parents find more appealing. If administrators put the topic of parking more front and center early on, we could help alleviate potential issues and impact new student behavior in a way that is meaningful to both student and the campus as a whole.

Have a question for IPI’s experts? Send it to fernandez@parking.org and watch this space for answers!

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

The opinions, beliefs, and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking Institute or official policies of IPI.

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GOING UP GOING UP 20

CASE STUDY

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

Villanova University expands a garage skyward, increasing capacity and campus visibility.

By William F. Kavanagh, AIA, NCARB

A

s part of the Campus Master Plan implementation at Villanova University, outside Philadelphia, Pa., there was a need for additional parking on campus. Phase 1 consisted of the creation of new surface parking lots and the vertical expansion of the Saint Augustine Center (SAC) garage by two additional levels. Upon their completion, the parking spaces from the existing Pike surface lot were relocated to allow for Phase 2, a new 1,300-space parking garage, to commence. When the Pike Garage is complete, the existing Lancaster Avenue parking lot will be replaced with new residence halls for 1,135 upperclass, undergraduate students. Finally, Phase 4 of the plan will be the construction of a new performing arts center beside the new Pike Parking Garage.

The existing SAC garage, with a capacity of 270 spaces, was increased to 493 spaces during its vertical expansion. This resulted in a net gain of 223 spaces for the university. The original precast concrete garage consisted of two levels: grade plus a supported level. Because the garage is recessed into the sloped site, each flat parking level is accessed directly from grade and not interconnected via a ramp.

Challenges The many challenges associated with this vertical expansion of the existing precast parking garage included: ●● Providing new shear walls for the lateral stability of the taller, vertically expanded garage. ●● Integrating a new access-ramp connection between the existing and new parking levels.

parking.org/tpp

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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Before Adding a new elevator and new pedestrian bridge for improved accessibility. ●● Enhancing the architectural appearance of the expanded garage. ●● Guaranteeing crane access around garage perimeter on a tight site. ●● Maintaining an aggressive construction schedule. ●●

Design Solutions The original garage was designed in the early 1990s with reserve capacity to be expanded by one level in the future. An analysis of the existing foundations by the structural engineer and the geotechnical engineer found that a two-level vertical expansion was possible.

However, the original design did not provide adequate lateral support for such a two-level vertical expansion.

The lateral design criteria had become more stringent under subsequent editions of the building code. New cast-in-place concrete shear walls had to be inserted into the existing precast garage. This required excavation for new shear wall foundations within the existing garage footprint. Micro piles were selected due to the low overhead working clearances beneath the existing garage floor. In addition, holes had to be cut into the existing floor of precast double tees to allow for shear wall continuity up to the new floors. The cast-in-place shear walls were tied into the existing double tees of the existing supported floor. New precast shear walls were installed on top of this as part of the new precast superstructure of the expansion above.

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

A new internal ramp was required for accessing the two new upper levels from the existing supported level of the garage. Galvanized steel framing, cast-in-place concrete, and special precast detailing were required to provide a smooth transition between the new and existing garage portions. The initial ramp from the existing flat double tee floor was a speed ramp without parking before transitioning to a lesser sloped ramp with parking.

An elevator and a pedestrian bridge were added at opposite ends of the expanded parking garage. The elevator was provided to allow for accessibility to all floors. The elevator shaft was carefully inserted into an opening in the existing garage that previously accommodated a stair. Careful design and detailing as well as some underpinning of an existing retaining wall at the elevator pit allowed for the elevator to be accommodated within the existing garage footprint without the expense of an external elevator tower. The pedestrian bridge connected the new third level with the adjacent grade for a better and more convenient connection to the heart of the Villanova campus. The bridge spanned over the sloping site.

Fitting In The architectural design of the newly expanded parking garage was important to the university. The size of the original two-level garage was obscured by the sloping site and landscaping. The perceived mass of the new expanded garage was much greater and required

After appropriate architectural detailing to break down its scale and blend more contextually with the campus.

Keeping with the collegiate gothic style prevalent on campus, buttressed shaped column covers with integral stone veneer cast into the precast were provided. They provide a three-dimensional quality to the facades, helping to break down the scale of the building. Stone veneer was also added to the shear walls at the ends of the garage. The difference architecturally between the original and the vertically expanded garage is very pronounced and has been well-received by the university’s community.

Sufficient crane access around the perimeter of a garage is essential for a vertical expansion with precast concrete. Typically, for new precast garage construction, a large crawler crane erects the building from within the garage footprint. This allows for the crane to get very close to the structure during erection. With a vertical precast expansion, the crane has to be on the perimeter and reach over the existing garage for erection of the expansion. Instead of a crawler crane, a very large, wheeled, mobile hydraulic crane—a Grove GMK7550, 550-ton capacity crane—was utilized. This crane was required to erect the precast expansion from two opposite sides of the garage. The greater mobility of the wheeled crane versus a crawler crane was beneficial for this reason. Additional site constraints that affected the construction of the expansion included the sloping site, existing trees, and the adjacent railroad tracks. The sloping site resulted in increasing the disparking.org/tpp

tance between the road where the crane was located and the garage itself. The longer distance required a bigger crane with a longer reach and lifting capacity.

Several trees were removed to allow room for the crane to swing its loads into place during erection. A couple of very large trees were required to remain and required special means and methods to work around.

Finally, the proximity to the adjacent rail lines required special approvals.

An aggressive construction schedule was specially tailored to minimize disruption to the campus and its academic calendar. The faculty and staff who utilized the original garage were displaced during the construction of the vertical expansion. The time the entire garage was closed was reduced by installing the foundations for the vertical expansion with partial closures of just the required immediate area. Also, the use of precast allowed for the schedule to be compressed further. The precast elements were fabricated offsite at the same time the foundations were being installed.

Conclusion Vertical expansions of existing garages are inherently more complicated than that of new construction. Combining the existing construction with the new expansion required careful coordination. As a result, the construction costs are usually greater for a vertical garage expansion than that of a new garage. However, sometimes building upon an existing asset has the greatest outcome, where the resultant garage is better than the sum of its parts.

WILLIAM F. KAVANAGH, AIA, NCARB, is director of parking design for The Harman Group, Inc. He can be reached at bkavanagh@ harmangroup.com.

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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From

Start

Choosing, buying, and implementing a new university parking system can be a long, rough road. Drexel University found that teamwork and patience were key.

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

H

ow did we navigate to the best-fit parking permit management system for our unique and diverse university? It’s a little like shooting skeet (a moving target) while reloading or finding your glasses when you need glasses to find them. Needless to say, there were a number of bumps in the road. Hitting a moving target is difficult with ever-changing technology, internal policies, and regulations. But we at Drexel University in Philadelphia, Pa., successfully navigated STUDY the process and found the perfect system for us, and our experience is as valuable as the result—the system we successfully implemented.

Perhaps the most difficult part of the process is defining what you want.

We wanted efficiency, better customer service, and higher revenue margins, but those may not be on your wish list. So the first step is figuring out what it really boils down to for your unique organization. At Drexel, priorities were taking control of the process to simplify customer transactions and the permit-purchasing experience.

CASE

By David C. Jost, CAPP

To

Finish

parking.org/tpp

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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Identify the Challenges Embarking on a process such as this presents six challenges any parking organization will have to overcome: 1. Selling the concept to stakeholders.

2. Hurdling policies/guidelines.

3. Investigating the options before, during, and after the search.

4. Building a team to move forward.

5. Making the best choice for your unique situation.

6. Speeding ahead toward installation and roll-out.

choice a collaborative effort between departments ? What is the flow process for completing a purchase from A to Z? Our legal department had much to weigh in on concerning the electronic security of data, PCI compliance, software contract language, and web-based customer electronic agreements. Other departments’ timelines may not be your timeline, so preparing each contact well in advance is critical in moving the project forward.

Picking Tech

If you are reading this, I will wager that you are a member of IPI and have attended one or more IPI Conference & Expos, where you found many companies offering technology. These companies are changing, evolving, improving, acquiring, and launching new services and products every year. I recommend leaping as far forward with technology as you can. Investigating that technology Stakeholders and understanding how it will bring your operation into Who will be affected and how? the present and prepare for the fuWho does the new system help, and I recommend leaping as far ture is key to presenting the choices whose help do you need? Will your to stakeholders. Set your goals and forward with technology stakeholders be affected positively, timeline. You may need more time negatively, or not at all? Our analysis than a few months—even up to a as you can. Investigating clearly benchmarked who uses an year or two. Pare down options to that technology and online permit management system, those that are both financially feaunderstanding how it will sible and include the high-priority which systems they use, and how existing systems were performing bring your operation into the objectives. from the customer and university The one thing Drexel Parking present and prepare for the perspective.

Services needed was an e-commerce Drexel has a large information future is key to presenting the website to sell permits. To re-deploy technology (IT) department with staff for operations, we needed to choices to stakeholders. the clout to support or resist a softbe more cutting-edge. We had to ware system purchase. The univerhave a system that would serve our sity administration sets the priorities for projects to be biggest and most labor-intensive revenue source: permit reviewed by IT. But IT cannot help you if your project sales to students and staff. is not in the queue. In our case, just getting a hearing was a major challenge. Parking service’s operational Understanding the Budget needs are subordinate to a host of academic priorities, Understand the budget requirements as far in advance and we learned it’s important to find out where you are as possible and secure the resource funding for an iniin line for IT’s resources. tial purchase. Be aware of recurring support costs and University stakeholders need to be made aware of expanding services or capabilities the system may offer. the initial need and then have their concerns satisfied Knowing my window of opportunity opened and closed before a purchase is made, and it’s important to ensure on a tight fiscal schedule was critical to the timing of the you are prepared to list how an online parking permit purchase, which was on the order of a 16-month process. management system will benefit nearly every department. Prepare your RFP and purchase request as a Understanding the Process living document that’s ready to be released to acquire A special technology committee oversees all projects and bids on short notice. It never hurts to have a survey of sets the priority levels. To put the request on the agenda, what the students want and why e-commerce for permit we first made our case to the university administrator parking makes sense. who oversees the committee. We needed to demonstrate If you’re working with other departments on the project, the concept and business plan and why it should make it be sure you know what they’re thinking along the way. Is to the IT Committee agenda for consideration. Winning your IT department leaning toward hosted or self-hosted the first battle included benchmarking, by noting the servers running the system? Who can offer one or both university life experience improvements that were tied options, and how do they affect total cost? Is there a pro- to the mission of educating students. curement process or legal, risk-management, or business We needed the power of a system to manage parking services review? Does IT review and recommend, or is the services for all customers (university students, employees,

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

Winning the first battle included benchmarking, by noting the university life experience improvements that were tied to the mission of educating students.

and visitors). The technology committee put my project on the agenda and assigned a subcommittee to review all the systems researched.

Vetting the various sales presentations and compatibility with Drexel’s IT infrastructure was a three-month process.

Drexel IT required a hosted software platform, to reduce the internal demands on the university’s IT infrastructure.

IT then followed up with technical questions with the leading vendor candidates. The subcommittee determined a timeline it could realistically meet for setting forth a final recommendation to purchase a system. We then focused on the vendors with most promise to determine: ●● The number of high-priority capabilities we wanted. ●● Hosting options. ●● Software navigation ease for parking staff. ●● Customer website navigation and customization. ●● Backend administration software. ●● Levels of IT support offered by the vendor. ●● Costs. ●● Flexibility, future capabilities, and options. ●● Level of in-house IT support required.

The Drexel Technology Committee may source a purchase as the best fit based on the IT subcommittee’s recommendations, because getting apples-to-apples comparisons for software is an arduous and nearly impossible process. After qualifying four companies, the subcommittee found one to be the most compatible, simple, and intuitive product for our purposes. Significant research had to be conducted with site visits to other universities using that system to determine their satisfaction levels. All the companies we considered had systems we could have used; it was a matter of finding the best fit and living with that decision as all software has its limitations.

After those reviews, legal had to review the software terms and conditions and hammer out any changes.

Once the final contract was completed, we were able parking.org/tpp

to submit the request to purchase and concentrate on funding that purchase. Simultaneously, we prepared the terms and conditions customers must agree to for online purchases, where agreements are signed electronically.

After the Purchase When decisions were made and the purchase was initiated, we immediately began preparing the software, customizing and configuring it to the Drexel Parking Services sales process. We worked on IT requirements for a single sign-on process and held training sessions for staff.

It took about four months to move into pre-­ production test mode and start meaningful training for the staff to use the software. We were able to successfully test our new ParkDrexel system using invited students and staff prior to launching to identify any issues customers might encounter and then announce the system with an initial roll-out directed at the University City Campus.

In March 2015, we went into full production for spring semester parking permit sales at the University City Campus. We used our university email list for the announcement, and then we used the software system to send customers communications about ParkDrexel. As with any new system software launch, most people do not read directions. However, within one week, we were able resolve nearly every issue successfully with little or no IT support.

We are now set up and ready to handle future sales online. We will continue to discover the power the software has to offer, creating new reports, communication letters, and additional services online.

DAVID C. JOST, CAPP, is parking services director at Drexel University. He can be reached at parking@drexel.edu.

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Suicide in Parking Facilities:

Prevention, Response, and Recovery

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I

t’s a sensitive topic and one not talked about much in parking circles, but it’s a fact. Each year, people die of suicide, or attempt suicide, by jumping from parking garages. There is the tragic loss of life of the victim, of course, but often underestimated is the traumatic impact on the parking professionals onsite–and the aftermath. Earlier this year, IPI conducted a survey among members on suicide in parking facilities, and a special task group was created to explore this topic and provide resources. The result is a new publication, “Suicide in Parking Facilities: Prevention, Response, and Recovery,” reprinted here in its entirety. A downloadable pdf is available at no cost at parking.org/sprr.

In 2014, the most recent year for which the Centers for Disease Control and Prevention (CDC) has released data, there were 42,773 deaths by suicide. Suicide is the tenth leading cause of death in the United States and has been for the last five years. Of these tragedies, a very small number—roughly two percent—jump or fall to their death. Many of these falls occur in transportation areas, such as railways, bridges, or parking garages.

Why parking garages? First, they provide easy access to great heights, from which jumping offers a perceived or believed higher certainty of death, according to suicide experts. Second, jumping is relatively easy, involves no cost, and lends itself to impulsivity. People considering suicide can be more easily deterred by office buildings and other high structures that are closed at night or have security personnel or other measures in place, and have sealed windows and security in the lobby.

Garages, on the other hand, often have open sides for ventilation, allow customers to enter with little or no security checkpoints, and generally have fewer people walking around—making them much more accessible.

It is not surprising that more suicides occur at garages serving Veterans Administration (VA) and other hospitals, which are commonly associated with various

parking.org/tpp

IPI Survey IPIofSurvey: 51% of Parking 51% Parking Organizations Have Organizations Experienced a Suicide Attempt Have Experienced a Suicide or Attempt

41% have experienced a suicide at their facility

49% have not experienced a suicide or attempt at their facility

10% have experienced a suicide attempt only at their facility

psychiatric illnesses. Further, universities, whose at-risk population is often under increased stress and lacking resources and support, have higher risk of suicide at their locations.

Mental health conditions including depression are a factor in the majority of suicide attempts and deaths.

According to the National Violent Death Reporting System (NVDRS), an estimated 60 percent of people who die from suicide by jumping had been diagnosed with a mental health condition and 53 percent were previously treated for one.

According to the Centers for Disease Control and Prevention (CDC), suicide is the second leading cause of death among college-age students and one of the leading causes for death in middle-aged men. The American Psychological Association says that more than half of U.S. college students have considered suicide, compared with 15.3 percent of other demographic populations.

College suicides often occur in high, open-air parking garages and media attention can influence “copycat” suicides by unintentionally romanticizing the act in the minds of individuals who are struggling.

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The Parking Professional, the monthly magazine published by the International Parking Institute (IPI), has addressed the issue of suicide in parking garages in articles such as “Suicide and the Parking Garage” by Isaiah Mouw, CAPP, and Andy Troth, CAPP, (September 2010), and “Saving Lives,” by Larry Cohen, CAPP (August 2015).

Suicide prevention is important both from a moral standpoint and also to minimize trauma to parking professionals and other witnesses or bystanders.

If a suicide or attempted suicide does occur in one of our garages, how do we handle the situation? IPI has gathered information from a number of experts as well as members of the parking industry itself, with the goal of providing assistance, direction, and resources.

Parking Professionals Share Experiences To better understand the issue of suicide in parking structures IPI surveyed member organizations in January 2016. Thirty-eight percent of respondents experienced a suicide in one of their parking structures and an additional 10 percent have experienced a suicide attempt.

IPI Survey: Suicide Methods in Parking Facilities 78%

18% 8% Jumping

Shooting

Hanging

Percentages add up to more than 100 due to multiple answers by some respondents .

The majority of the reported suicides were by jumping. Respondents’ garages were mainly located in municipal (37 percent) and university (38 percent) settings. Of the respondents who experienced suicide, most said the incidents occurred within the last five years: 39 percent in the last year and 36 percent from two to five years ago.

Most of the suicides by jumping occurred from the roof/top levels of the structures at a time when the facilities were open to the public and with routine patrols in the area. It is not uncommon for multiple incidences of suicide to occur within one facility, one city, or one institution (such as a hospital or university).

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Why do People Consider Suicide?

There is no simple answer to this question, according to Dan Reidenberg, Ph.D., executive director of Suicide Awareness Voices of Education (SAVE), managing director of the National Council for Suicide Prevention, and the U.S. Representative appointed to the International Association for Suicide Prevention. “People die by suicide for a number of reasons. However, 90 percent of the people who take their lives were suffering with an underlying mental illness and/or substance abuse problem at the time of their deaths,” he notes. “They didn’t have a moral deficiency or character flaw. They were sick. Their brains were not working properly at the time of their deaths.”

The save.org website points out that many people incorrectly think that the brain is where personality or character resides. “The brain is an organ just like the liver, the kidneys, the gall bladder, etc.,” Reidenberg says. “When it gets sick, too often the appearance of the problem is in the form of a mental illness, as in the case of depression, bipolar disorder, anxiety disorders, or schizophrenia. If the brain is sick too long and treatment isn’t working, it can lead a person to taking his or her life.

However it is important to note that this isn’t always the case, as millions of people live with depression and other mental illnesses and never attempt or die by suicide. But with awareness, education, and treatment, people can be helped so that suicide does not become a perceived solution.”

“People who attempt suicide are in pain, distress, and often feel isolated,” adds Eduardo Vega, CEO of the Mental Health Association of San Francisco, “But they are people first and foremost. They can respond to compassion, openness and hope even at a moment of intense crisis, as years of successful suicide prevention services such as crisis call centers have shown. Helping people get through these terrible moments of their lives without acting on suicidal thoughts involves positive engagement, trained staff wherever possible and reduction of access to lethal means.”

Among those who had experienced an attempted suicide at their garage, the intervention of law enforcement (cited by 64 percent of those experiencing a suicide attempt) was given as the primary factor in preventing the suicide. Intervention by parking staff was cited by 29 percent.

IPI Survey: Factors in Suicides IPI Survey Factors in Suicides That Were Prevented That Were Prevented 64%

29%

Law Enforcement

Parking Professionals

Other Industries Address Suicide, Too The parking industry is not the only industry that grapples with the issue of suicide. The U.S. Department of Transportation and Federal Railroad Administration released a report on countermeasures for suicide prevention in 2014. Its recommendations ranged from reducing anything that would trigger active thinking about suicide in the railroad environment to limiting access to railroad tracks. The transportation industry has long dealt with suicides from jumps from bridges.

Like these industries, the parking industry can consider a wide range of mitigation options as cost-effective, from displaying suicide-hotline signage to installing physical barriers.

Here are a few to consider:

PREVENTION

Facilities may wish to consider various prevention tools, as described below. The following discussion should neither be considered an exhaustive list nor a recommended best practices approach; because, as identified above, in light of the individual’s circumstances and health condition he/she may or may not be deterred by any measures.

Nevertheless, the following is intended to generate a thoughtful analysis of possible ways a parking facility may address any possible attempts.

Physical Barriers—Fencing and Screening Installing physical barriers, such as chain-link fencing, screening, security netting (which is less dense and more attractive), vinyl-coated mesh, and, particularly

parking.org/tpp

Others Mentioned: i Bystanders

i Mental Health Professionals

i Crisis Hotlines i Friends/Family i Physical Barriers i Landscaping

in newer garages, metal grating or stainless steel or glass barricades, is recognized as a possible way to help prevent suicide.

A recent precedent for reducing suicides comes directly from iconic suicide bridges such as the Golden Gate, whose authority has budgeted millions of dollars for additional fencing and new netting to be installed under the walkway of the bridge.

The average suicide rate dropped significantly on many bridges that incorporated similar measures, according to “Suicide and the Parking Garage,” a presentation by Mouw; Troth; Lanny Berman, Ph.D., former executive director of the American Association of Suicidology/President of the International Association of Suicide Prevention; and Bobby Stone, director of Transportation Services at the University of Texas at Austin.

Gary Cudney, PE, president and CEO of Carl Walker, Inc., has consulted on this issue for hospital, municipal, university, and other parking garages and has applied the industry’s most stringent guidelines, the VA Parking Design Manual & Demand Model in a number of VA parking structures.

These include physical barriers at elevated levels— typically, six-foot fences that curve inward to impede climbing. Experts agree that it is better to use one- to two-inch chain-link fencing to minimize the potential of climbing up the fence. If there are parapets, barriers, or other structures near parking spaces that can be used to stand on, the height of the barrier should be increased to eight feet above the finished floor, according to the manual.

Other elements that may pose a risk: steep ramps between floors, open stairwells, and ventilation openings. Open areas can be sealed with treillage, grillage, metal screening, or stainless steel cabling that permits air and light to circulate. If vertically-mounted cable is used, it should be slanted inwardly toward the top of the parking ramp to make climbing more difficult.

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Geofencing

Although there may not be consensus on how valuable signage is in preventing suicide, if you plan to post signs in your parking facility, getting the wording right is important. Here are examples of what to do and what not to do:

Other deterrents include geofencing (using closed-circuit television camera coverage) and landscaping—using trees, bushes, plantings, and grass around the garage perimeter to block the open landing area. “People tend to jump where there’s concrete—they don’t want to see awnings or landscaping that could break their fall,” notes Cudney.

Costs Vary Widely

Example of an ineffective sign on the Golden Gate Bridge. Although these signs have been posted for years, there are still suicides from the bridge, on average every ten days. According to mental health experts, the use of the word “crisis” at the top, “hope” in the middle, and “fatal” at the bottom, is confusing for someone in crisis.

Example of a fairly standard sign that provides a resource number to call, but enlarging the type of the line with a message of hope and reducing the type word “suicide” is recommended.

Example of a good sign. This clear, simple sign asks a question, gives call to action with a promise to listen, answer, and provides one resource.

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All safety options have advantages and disadvantages, though barriers are among the most expensive solutions.

Based on a recent project in which the City of Grand Rapids, Mich., installed four-foot-high fencing atop the roof-level, pre-cast concrete façade panel at four garages, the average price of the fencing was about $64 per foot and $34,000 per garage.

The University of Iowa is performing a study to screen seven campus garages, with an estimated total construction cost of $1.5 million. The cost to screen levels four and higher in a seven- or eight-level garage is about $220,000, based on this study.

Cudney points out it is less expensive to plan for physical barriers when building a new structure than to retrofit an existing garage, so it’s wise to have the parking consultant and architect incorporate suicide-prevention measures into the initial design.

Unfortunately, “no matter what you do, there is no guarantee of avoiding future suicides by installing fencing, because you typically cannot fence in an entire garage,” says Larry Cohen, CAPP, executive director of the Lancaster Parking Authority, who has dealt with suicides in the city’s Prince Street Garage. The goal is to provide a deterrent, and the level of investment on that will be up to owners and stakeholders, he says.

Signage Placing signage that promotes crisis hotlines, intervention services, and/or sources of counseling in high-probability locations can encourage individuals with suicidal intent to call the hotline number. It is important to note that there are differing opinions among suicide-prevention experts about using signage on bridges and other high points. Some wonder if it may do more harm than good. See sidebar for examples of language to use and avoid in signage.

After convening a “Suicide Summit” group of law enforcement, community members, board members, staff, and mental health professionals from the city, county, and state, Cohen decided to post a local crisis number in Lancaster’s garages. “Mental health professionals felt the response would be better with a local number,” he says.

It is possible that properly worded signage can help, but it should be noted that although the Golden Gate Bridge has signs and phones installed, they are rarely used and there continue to be suicides at that location.

As Reidenberg says, despite lack of evidence about the effectiveness of signage, it still may be better to do something rather than nothing, but he cautions organizations from thinking that signage is enough.

Equipment and Operational Abatement Many garages have motion-activated, closed-circuit TV (CCTV) cameras with monitors. As Mouw, Troth, Berman, and Stone noted in their presentation, surveillance footage that captures a person displaying suspicious behavior may allow intervention by security or other staff.

Recognizing that staff can’t be everywhere, Cohen uses empty vehicles to suggest otherwise: “At night, we park one of our logo-marked vehicles at strategic locations throughout the garage giving the sense that personnel are nearby. For a person considering suicide, thinking that they are not alone in the facility can be a deterrent,” he says. “The best we can do is provide physical security and give the perception that a person would be caught before being able to jump from one of our garages.”

New equipment to help prevent suicides in parking garages may be available in the near future. A Houston-based company, Intuitive Machines, is developing a system that uses custom behavior-monitoring algorithms based on cameras and 3-D depth sensors, as well as infrared imaging to notify those monitoring sites when movement and behaviors that may precede a suicide attempt are detected. A prototype of this new technology is being tested for use in mental health facilities and prisons where suicide-watches are common.

The amount of new equipment required varies based on the fidelity of monitoring needed as well as quality of the existing CCTV system. In some cases processing the existing CCTV feeds may be sufficient.

RESPONSE

Prepare Your Staff How will your staff handle a potential suicide scene? Are they prepared? Cohen and others have successfully used suicide-prevention training at their facilities. He says that after the training, “My staff felt comfortable that if they encountered someone on the roof or over the phone, they would be able to talk to them until police were contacted and could respond to the scene. To date, we have encountered several other individuals contemplating suicide and have kept them from harming themselves.”

Recognize Warning Signs It can be difficult to discern if a stranger is suicidal when encountering him or her in a parking garage. Only through proper training can staff be adequately prepared. The information below is offered as a preliminary overview, but is not a substitute for training.

Examples of warning signs of suicide: parking.org/tpp

Talking about wanting to die or to kill oneself.

Looking for a way to kill oneself, such as searching for a gun or sitting on a ledge. ●● Acting anxious or agitated, behaving recklessly. ●● Showing rage or talking about seeking revenge. ●● Talking about feeling hopeless or having no reason to live. ●● Talking about feeling trapped, in unbearable pain, or being a burden to others. ●● Displaying extreme mood swings.

In the case of location-based attempts, individuals contemplating suicide will almost always be alone.

They may spend considerable time preparing just before an attempt, for example waiting, wandering and stopping for long periods of time at or near the site, possibly visiting and returning to it several times as well. ●● ●●

Take Immediate Action If any these behaviors are observed, staff should take immediate action, starting with a call to 911. Here are basic possible next steps, which should be further explored in a professional training session: ●● Ensure the safety of everyone present. ●● Make sure you do not put yourself or others in danger. ●● Try to recognize and de-escalate by asking questions and reflecting concern. ●● If a person wants to talk, do so but listen carefully. Talk in a calm, accepting, non-confrontational, non-judgmental, and supportive manner. Remember, you are there to try and help. ●● If there is any threat of suicide—even if you talk the person down—you should contact the police with all pertinent information.

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Media Guide: Recommendations for Reporting on Suicide

recommen reportIng datIons for on suIcIde

Developed i n collaborat ion with: Am Public Polic erican Asso y Center, A ciation of Su ssociated P New Zealan icidology, A ress Manag d, Columbia merican Fou ing Editors, University D for Suicide ndation for Canterbury epartment o Prevention Suicide Prev Suicide Pro f Psychiatry Task Force National Ins ention, Ann ject - Unive , ConnectSa on Media an titute of Me enberg rsity of Ota fely.org, Em d Suicide, M ntal Health, Abuse and M go, Christch otion Techn edical Unive National Pre urch, ental Health ology, Intern rsity of Vien ss Photogra Services Ad The Centers ational Asso na, Nationa phers Assoc ministration for Disease ciation l Alliance on iation, New , Suicide Aw Control and Mental Illne York State P areness Voic Prevention ss, sychiatric In es of Educa (CDC) and stitute, Subs tion, Suicide UCLA Scho tance Prevention ol of Public Resource Ce Health, Com nter, munity Hea lth Sciences .

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graphic headlin t, when the stor es or images, a y explicitly des nd repeated/ex cribes the suic • Coverin tensive covera g suicide caref ide method, us ge sensationali ully, even briefl es dramatic/

encourage tho zes or glamoriz y, can change p se who are vul es a death. ublic misperce nerable or at ri ptions and cor sk to seek help rect myths, wh . ich can Suicide is a public health issue. Media of suicide should be and online informed coverage suicide deaths by using best suicide contag may be newsw practic es. Some cover suicide ion or “copyc orthy. Howev can influen occurs when at suicide er, the way ce behavio ” one or more media to contag r negatively ion or positiv are reporte suicides by contrib d in a way ely by encour uting that contrib aging help-se to anothe References utes r suicide. and additio eking. nal informa •

This downloadable pdf can be shared with local media to sensitize reporters about responsible coverage that avoids glamorizing suicide or creating conditions that might increase the likelihood of another tragedy. It is available at reportingonsuicide.org. tion can be found at: www.Reporting

Instead

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• Describi ng recent suicide s as an “epidemi “skyrock eting,” or other s c, ” trong terms.

• Describi ng a suicide as in explicable or “without warning.”

• “John D oe left a

suicide note say

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• Investig ating and report ing on suicide si to repor ting on crimes. milar

• Quoting /interviewing po lice or first respo about th e causes of suici nders de.

• Referrin g to suicide as “s uccessful,” “unsu or a “fai led attempt.” ccessful”

OnSuicide.org

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“Kurt Co bain Dead at 27” g., ).

• Use sch ool/work or fam ily photo; include logo or local crisis phon hotline e numbers.

• Carefully investigate the m use non ost recent CDC -sensational wo data and rds like “rise” or “higher.”

• Most, bu t not all, people who die by suici warning signs. Include th de exhibit e “Warning Sign to Do” s idebar (from p. 2 s” and “W hat ) in your article i f possible.

• “A note from the decease d was found and reviewed by the medical ex is being aminer.”

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• Describe as “died by suici de” or “complete or “killed him/herself.” d”

If it is possible, encourage the person to talk with a crisis counselor, law enforcement, or medical personnel.

“It’s important to know the warning signs and watch for them,” says Reidenberg, who adds that they will be different for parking facilities at universities than at hospitals. Any preparedness training should take into account the population that the facility serves because the warning signs for suicide in youth, for instance, may be different than an older population.

●●

Listen, Don’t Talk According to Vega, who, in addition to being a suicide expert, is a survivor of two suicide attempts, “Listening is better than talking, but engaging can take a while. Be authentic in expressing compassion and concern and ask the person about what is positive in their lives.”

Saying things like “I’m going to call the police” and “Don’t kill yourself” generally is not effective, Vega adds. “Try not to let your fear of the subject affect the other person. But don’t be afraid to confront the issue directly either—to ask if they’re thinking about suicide/ jumping now.”

“Ideally, the first on the scene should believe the person, try to connect with where their head is, and respond non-judgmentally,” Reidenberg says. “The engagement may have to continue for some time—as long as it takes for law enforcement and/or medical professionals to respond.

Connect with Local Professionals Before the Worst Happens In their article in The Parking Professional, Mouw and Troth recommend that owners establish relationships in advance with local police, first responders, crisis-­ intervention professionals, and suicide-prevention coalitions. It is advisable to train all personnel in basic life support and keep personal protective equipment

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

nearby (i.e., non-latex gloves and CPR mask). Falls from heights present increased risk for brain, spinal cord, or extremity injuries.

If someone has attempted suicide, the first response should be to call 911 immediately, and, depending upon the status, offer assistance to the person. Then the staff member should secure the scene (if the person has died, do not let anyone come close to the body) and wait for police and/or medical responders to arrive. To assist the police investigation, provide video footage if available.

The Dangers of Media Reports on Suicide Knowing how to respond to the media is critical, as media reports of high-profile suicides can foster copycat or “cluster suicides,” as Cohen and others learned from experience. “Whether we like it or not, suicides from garages are newsworthy,” he says. “The local newspaper ran multiple stories with varying story angles when we experienced this situation. One story even outlined with dashes the path from the roof to the sidewalk, and up to five television stations covered the story.”

To avoid fueling the sensationalism of the event, instruct employees to refrain from speaking to the press and to direct all questions to the police department. Under no circumstances should anyone connected to the parking organization post about the incident on social media.

If you are the spokesperson and must speak to the media, says Cohen, stress as much as possible that the story on the subject include initiatives for prevention, awareness of mental health issues, and empathy. Focus only on the basic facts of the incident, avoiding details about the actions taken by the individual or their effects.

Training can help prepare for an incident when dealing with the press who arrive at the scene of a suicide.

Unintentional Advertising Be cautious in any messaging on suicide and safety to the media, staff, and customers, says the Action Alliance for Suicide Prevention, as a poorly worded public awareness campaign may have the unintended effect of “advertising” the parking garage as a potential means by which an individual can end his or her life.

The Alliance suggests gently educating staff and colleagues who forward problematic content about the importance of safety in public communications about suicide. If there is disagreement about whether that particular content is unsafe, use the opportunity to engage in a dialogue about what kinds of messaging, generally speaking, will be most helpful in advancing prevention goals.

Keep safety in mind when creating websites, newsletters, posters, etc., because messages released into the public domain may contribute to perceptions about suicide and may be amplified by the media and others to shape their own communications.

RECOVERY

Employees Need Help in Dealing with the Aftermath In the event of a suicide or attempted suicide, you should be prepared to deal with your staff and anyone else, including customers, who may encounter any aspect of the incident and offer professional help. For example, after a rash of suicides in 2009, the Washington, D.C. Metro Rail system partnered with a local suicide-prevention group to help employees understand and cope with their own reactions to what they witnessed, and help them prevent future suicides.

Witnesses, including customers and staff, and first-­ responders require special handling to address post-­ trauma issues that may arise, says Reidenberg. “They first need to be taken to a safe, neutral location, away from the scene,” he says. “For them, all sense of control is gone, and they may be in shock. They need to regain their grounding and may need to deal with questions of guilt that could arise if they were near the suicidal person and unable to prevent the death. They may suffer anxiety, high blood pressure, and confusion, and should be closely watched by those informed in trauma care for more than 24 hours.”

to identify the person,” he says. “How you actually secure the area, whether it’s with cones, barricades, or other means can be important considerations. Here again, advance planning is helpful.”

To heighten staff awareness of the issue of suicide and suicide prevention, Reidenberg suggests taking advantage of events such as World Suicide Prevention Day, September 10 each year, or Mental Health Awareness Month in May and bring in suicide professionals for training sessions on warning signs, risk factors, response, and best-practice protocols.

Be Aware of the Potential for PostTraumatic Stress Even if witnesses think they are fine, they should be cautioned about possible post-traumatic stress and provided with resources where they can get physical and emotional care by people specially trained in suicide and suicide-grief response, Reidenberg says. Parking professionals may want to establish relationships in advance with local mental health organizations so that if the worst occurs, they can summon a pre-assembled team to help deal with it.

“These people have been forever changed and become overwhelmed when they return home alone or with their families,” he added. “It’s important to provide them with the proper resources in the community.”

Reidenberg cautions that not all community mental health professionals may have the expertise to help people deal effectively with suicide, and it is best to reach out to those who are specifically trained in the field whenever possible.

Establish Workplace Policies Owners and managers may wish to establish policies for parking facility staff in the aftermath of a suicide, Reidenberg says. “Some people want to get back to work immediately; others need a break, but either way presents policy issues that should be addressed ahead of time.”

Another issue he raises is how you secure the scene.

“Using police crime tape can provide a further stigma, especially for family members who may have been called parking.org/tpp

Legal Issues/Liability Liability is always a concern when a suicide or attempt occurs, but actual incidences of parking facilities being sued are not common, say experts. However, the possibility of litigation always exists. You may want to share this document with your legal counsel to determine specific strategies for minimizing risk.

Sharing Experiences Lancaster Parking Authority, Lancaster, Pa. After five suicides occurred in parking garages in Lancaster, Pa., in the span of two years, the Lancaster Parking Authority (LPA) decided that an aggressive, proactive plan was warranted. First, it established a zero-tolerance policy for anyone on the roof of the garage who wasn’t coming to or from a vehicle. The authority also displayed no-trespassing signage within the guidelines of the city defiant-trespass warning. Cohen convened a “Suicide Summit” of city, county, and state law enforcement, community members, board members, staff, and mental health professionals.

Cohen, his managers, and many staff went through suicide-prevention training, and those who drive company vehicles were directed to pass through the roof level prior to returning to the office each day. The LPA staff monitors police and hospital scanners so they can get a head start on a potentially suicidal individual entering the facility. After AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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much debate and consultation, the LPA also decided to fence the top two levels of the garage to provide a physical deterrent. Cohen has not shied away from doing media interviews and has used them to convey the message that his organization is sympathetic and proactive.

The University of Texas at Austin During the span of four months of the 2010–11 academic year, The University of Texas at Austin (UT-A) experienced two deaths by suicide from jumping off campus parking garages and a total of eight deaths by suicide campus-wide. This same period saw several students at other universities jumping to their deaths, including at Yale and Cornell University, which garnered considerable media attention. Worried that this campus suicide contagion would increase, a team of UT-A stakeholders that included the Department of Parking and Transportation Services came together to devise a collaborative system of police patrols, sophisticated surveillance, multi-departmental training on suicide prevention, and physical changes to campus parking structures. With financial support from the president’s office, UT-A installed awnings across drive lane entrances and exits on garages to block the view of large concrete slabs. It increased patrols of the garages by the university police department and parking staff, focused on video monitoring of garage rooftops during sensitive times of the semester, and parked marked police cars on top of the garages to create the illusion that someone would return. According to the university, the education, outreach, and proactive patrolling and observation have been key in saving lives.

Veterans Administration Medical Centers Due to the increased risk of veterans bringing harm to themselves because of their physical and emotional trauma, the prevention of suicide in VA parking facilities is a specific goal of the VA Parking Design Manual. This includes consideration to preventing an individual from causing harm to himself by jumping from an upper garage level. The VA uses façade screening for both aesthetics and safety including closing openings at covered parking levels, as well as the roof.

Conclusion There is a wide range of potential intervention measures to consider, from psychological (influencing individuals to reconsider suicide) to physical (using barriers and other means). Each requires careful evaluation to avoid causing unintended consequences or incurring costs without positive returns on the investment. For minimal cost and effort, you can proactively partner with the community, collaborate on public awareness efforts, and train your staff to deal effectively when the situation arises. The most practical and immediate steps organizations can take is to be as prepared as possible.

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Special Thanks to:

Matthew Federici, MS, CPRP, executive director, Copeland Center for Wellness & Recovery, Philadelphia, Pa. Richard McKeon, Ph.D., chief, Suicide Prevention Branch U.S. Federal Substance Abuse and Mental Health Services Administration Dan Reidenberg, Psy.D., executive director of Suicide Awareness Voices of Education (SAVE), managing director of the National Council for Suicide Prevention, and the U.S. representative for the International Association for Suicide Prevention Eduardo Vega, MA, CEO/president of the Mental Health Association of San Francisco, director and principal investigator of the Center for Dignity, Recovery and Empowerment; Executive Committee member, National Action Alliance on Suicide Prevention

Additional Resources uicide Prevention Resource Center: sprc.org S The Action Alliance for Suicide Prevention’s taskforce focused on suicide in the workplace: actionallianceforsuicideprevention.org/task-force/ workplace ●● The Jed Foundation (suicide prevention at universities): jedfoundation.org ●● Substance Abuse and Mental Health Services Administration (SAMHSA): samhsa.gov ●● Suicide Awareness Voices of Education (SAVE): save.org ●● Recommendations for the media on writing about suicides: reportingonsuicide.org ●● ●●

Onsite Suicide Response Training IPI has partnered with a renowned suicide expert and trainer to provide a customized parking facility-specific, suicide prevention, response, and recovery training program. For more information, contact Tina Altman at taltman@parking.org or 571.699.3009.

SPECIAL THANKS TO IPI’S TASK GROUP ON SUICIDE IN PARKING FACILITIES Larry Cohen, CAPP, Lancaster Parking Authority, Co-Chair Gary Cudney, PE, Carl Walker, Inc., CoChair Charles DeBow, Parkmobile Isaiah Mouw, CAPP, Republic Parking Geary Robinson, Ph.D., CAPP, University of Texas, Austin Jim Sayre, CAPP, University of Iowa Bobby Stone, University of Texas, Austin Andy Troth, CAPP, Towne Park Systems

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IN. THE. BAG. Technology hits meter bagging with great results.

By Bill Smith, APR

W

e are all familiar with the sight of bagged meter heads. Municipalities and other segments of the parking industry often have to bag meters to restrict parking in certain areas to accommodate construction or other large vehicles or to keep areas vehicle-free for special events. It’s an important parking management tool for cities and towns.

CASE STUDY

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For sure, meter bagging is necessary, but it can also be an effective source of revenue because the construction companies, event managers, and others who need to have those spaces kept free typically pay the municipality a bagging fee. At the very least, the bagging fee should cover the revenue the city will lose by closing those parking spaces. Ideally, though, cities will be able to take advantage of meter bagging to raise additional revenues.

The challenge for many cities is figuring out how much to charge for meter bagging. Some cities still rely on guesswork, looking to history to determine how much to charge each time. And sometimes, cities that do things the old-fashioned way undervalue their parking assets and end up costing themselves not insignificant amounts of money. But meter bagging, like meters themselves, is starting to go high-tech.

A More Strategic Approach A challenge faced Gerald Howell when he became parking facilities supervisor for the City of Louisville, Ky., in 2007.

The city has approximately 5,000 on-street parking spaces, and the parking department received as many as 800 meter bagging orders each year. The problem was, there was no formal policy for managing and charging for meter bagging.

In fact, the system was still being managed using index cards and a file cabinet! When an order came in, Howell’s team would merely determine where in the city the bagging would take place and how much the city had charged in the past for similar situations.

Howell realized this approach was likely costing “We can now control meter bagging much better, the city money—and it was certainly causing his team and we have the ability to monitor at any given time unnecessary headaches—so he and his team set out to what has been bagged, who issued the permit, and how create a database of on-street spaces where they could much the city earned,” he says. “We also know what’s record meter bagging orders. The city’s existing software going to be bagged in the future.” wasn’t up to the task of creating such a large database, His department has also seen vital economic benefits however, so Howell began reaching out to colleagues in from transitioning to the computer-based system. Prior other cities in search of a software program that could to the development of the software, the city typically help him manage bagging orders. To his frustration, he earned $20,000 to $40,000 per year in meter-bagging fees. found that there was no software available to handle Since installing the software and using it to implement these types of parking management challenges. a strategic meter-bagging program, bagging revenues Desperate for a solution, Howell turned to Kyle Cash- have risen to $500,000 per year. That money is returned ion, a principal with IntegraPark. “I was hoping they would to the city’s economic development department and is also have a software product that could help us manage used to maintain, operate, and build parking resources. meter bagging,” Howell says.

Although the exact product he Beach Days Since installing the envisioned didn’t exist, the two Other municipalities are also turnentities decided to work together ing to computers to plan and track software and using it to to come up with an easy-to-use the established process of meter electronic solution and make meter bagging. The City of West Palm implement a strategic bagging less painful for the city Beach, Fla., receives many meter meter-bagging program, and maybe more profitable. The bagging requests for block parties first step was figuring out exactand other events. West Palm Beach bagging revenues have ly what the city needed the new has several staple events, includrisen to $500,000 per year. program to do. ing its two largest, Moonfest and Sunfest, during which 20 blocks “They needed more than just a spreadsheet to schedule bagging are closed off to accommodate and unbagging,” Cashion says. “They needed a program 350,000 visitors. The city also hosts an International that could provide inventory control so they would know Boat Show, which attracts more than 100,000 visitors what resources they had available at a given time and and requires the bagging of more than 400 meters, and manage those resources both effectively and profitably.” a July Fourth celebration that hosts 100,000 people, The software ultimately developed could keep track of necessitating the bagging of 200 meters. where spaces were available and record when they were “These are very large events,” says Chris Zachritz, reserved for bagging to ensure they weren’t double sold. parking systems administrator for the City of West Palm It also automatically generated invoices and monitored Beach. “There’s no room for guesswork because missing payment to make sure the city was receiving full value bags can end up costing the city a lot of money. One of for its parking spaces. the most important advantages of using software is the extent to which it provides accountability. It allows us to track who reserves a bag and whether that bag was Specifics The software divided Louisville into different districts, managed appropriately.” including the central business district, the area outside The financial benefits were apparent immediately the city’s medical center, and outlying areas. Different upon introducing an automated system. In 2011—the locations were valued at different rates, with the CBD year West Palm Beach began using the software—the earning the highest bagging rate. Additionally, different city earned $120,000 in bagging revenues. That figure user groups were also charged varying rates, with non- jumped to $352,000 in 2014 and $309,000 in 2015. profit groups sponsoring fundraising walks, races, and “The meter bagging software helps to ensure that similar events paying less to bag meters than developers the bags are going on when they should and coming off and other for-profit users. Finally, the day on which when they are supposed to,” Zachritz says. “Our bagging the bagging was to take place influenced the cost, with system is much more efficient and accurate, and we are weekdays earning more than weekends. earning more from our meters because those meters Howell says going from pen and paper to an electronic aren’t sitting unused because someone forgot to remove system has streamlined the process and benefited his a bag. Of course, this is also a major customer-service department in more ways than one, making the time benefit because it ensures that all of our metered spaces invested to develop an electronic system well worth it. are available to drivers when they should be.” parking.org/tpp

BILL SMITH, APR, is principal of SmithPhillips Strategic Communications and contributing editor of The Parking Professional. He can be reached at bsmith@smith-phillips. com or 603.491.4280.

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on

Amano McGann Showcases New Systems Amano McGann has established a strategic partnership with Apriva, LLC to facilitate the development and certification of chip-based credit card payment acceptance in the U.S. This partnership resulted in the recent announcement of their EMV certification with Global Payments, utilized in Amano McGann’s OPUSeries® line of products.

In 2015, Amano McGann had a banner year! To sustain the momentum, Amano McGann showcased a variety of their newest, sleek systems at the 2016 IPI Conference & Expo. This year’s featured products included OPUSeries®, OPUSuite®, Overture™, Amano Security and Multi-Space Meters powered by Metric. Exhibiting their expansive line of product offerings, Amano McGann presented demos to customers from airports, mixed-use facilities, hospitals, and many more market segments.

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Apriva Exhibits Integrated Services Program Apriva featured Apriva Integration Services at the 2016 IPI Conference & Expo. Apriva’s Integration Services Program allows independent software vendors (ISVs) and mobile and embedded developers to easily implement credit, debit, EBT, loyalty, and closed-loop payment processing into their solutions. Once integrated, applications and POS solutions can communicate with the Apriva Gateway over a wired or wireless network providing access to payment processing providers.

Apriva maintains relationships with more than 35 payment processers in North America, along with all leading wireless carriers, and currently works with more than 1,100 merchant acquirers and ISOs across the United States and Canada.

display T HE IPI CONFERENCE & EXPO is the parking industry’s premier opportunity to introduce

and showcase new products, technologies, and services, and the 2016 Expo in Nashville was clearly no exception. More than 225 suppliers showed off anything and everything parking. The following are just some of what was introduced and showcased at the 2016 IPI Conference & Expo.

Cale America Exhibits New Meter Cale America demonstrated an exciting multi-space meter that ensures the payment process is both secure and user-friendly, whether paying for parking, a bus ticket, or an event pass. The CWT (Cale Web Terminal) is a successful combination of innovation and proven technology. It has a durable and secure design as well as features such as a video-­enabled color screen, contactless credit card payment, software-­ controlled buttons, alphanumeric keyboard entry, and audio interface.

The Cale WaytoPark App makes it easy for the parker to pay and extend time and for the provider to manage and track the transaction data.

All payment options are handled in accordance with the highest security standards, and all software development follows strict PCI regulations.

The flexibility of the CWT makes it ideal for a wide range of unattended payment applications. Built-in 3G and LAN connections allow for quick online transactions and real-time data monitoring in Cale WebOffice.

Carbon Day Automotive Introduces Charging Stations BBP Enjoys Nashville BBP, the spitter ticket and receipt roll manufacturer, reported a hugely successful IPI Nashville show. Visitors to BBP’s booth had the opportunity to win an incredible piece of rock memorabilia—a Fender guitar signed by Bruce Springsteen and the E Street Band! The lucky winner was Nigel Bullers, CEO of EasyPark.

Richard Farmer says, “The IPI Nashville show was a huge success for BBP, with more sales leads generated that at any other U.S. show we have attended,” Farmer says. “I would like to thank the IPI for putting on such a great show”.

BBP, owner of the New Jersey-based transit ticket and card supplier Paragon Magnadata Inc., is a major supplier of machine-issued spitter tickets and receipt rolls for use in all major parking equipment. BBP is part of the Paragon group, which has annual global sales revenues exceeding $450 million.

parking.org/tpp

Carbon Day Automotive announced the newest generation of electric vehicle charging stations. The new ChargePoint CPF25 charger is designed specifically to cater to the specific needs of commercial fleet operators. The new offering enhances ChargePoint fleet solutions for campuses and government sharing programs to large commercial fleets.

The CPF25 station is a fully networked level-2 charging station with design features that make it ideally suited for depot or multi- family use. These include an RFID card/smartphone reader for authentication, robust Wi-Fi, and a rugged, easy-to-mount, compact, and attractive case rated for indoor and outdoor use. The choice of wall- or pedestal-mounted stations with optional cord management offers the station owner the station the best choice for every fleet.

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CityLift Parking Creates Extra Space Take the space out of parking. CityLift Parking can optimize parking by creating value added space with mechanical parking lifts on your site, project, or facility. Our best-in-class systems offer quicker retrieval times and unrivaled performance, along with dependable parking lift systems that offer higher revenue returns than conventional parking methods. We can design, engineer, install, and manufacture parking lifts that can drastically increase your parking capacities and reduce your overall footprint.

This emerging industry is becoming more mainstream and can ease the burdens of parking constraints.

CivicSmart’s Innovative “CSpark” and Enhanced AutoISSUE Software

DELK® Launches FrostGuard® FLEET

CivicSmart introduced its CSpark wireless retrofit module as well as an enhanced AutoISSUE citation issuance software platform.The CSpark slips over the battery compartment of most Duncan® coin-only single-space parking meters and transforms them into wireless smart meters at only a fraction of the cost of a new credit-card meter. The enriched version of AutoISSUE features a number of dynamic system enhancements, including real-time map-based enforcement direction and an integrated GIS officer location capture for greater staff accountability. AutoISSUE is ported and proven to run on a wide variety of the industry’s leading handheld devices and on multiple operating platforms (Android, Windows).

DELK®, a manufacturer of automotive accessories based in Nashville, Tenn., has brought its marquee product, FrostGuard®, to the commercial industry. With more than 2.5 million units sold, the protective wintertime windshield covers save both time and money for people all over the world. Quick and easy to attach, detach, and store, it’s ready whenever you need it and takes less than a minute to use!

Available in two sizes (standard and XL), the FrostGuard® FLEET model is constructed from durable and weather-resistant 600D polyester and lined with waterproof PVC. The cover can fit various-sized vehicles due to its adjustable, patent-pending FitFast® attachment system—made from Industrial Grade PP Elastic. Our fleet model also boasts a 9” wiper flap to protect windshield wipers from freezing and damaging windshields.

Dero’s New Veloport™ Is a Stylish, Unique, Modular Bike Locker Dero is proud to announce the Veloport™, a stylish, unique, modular bike locker.

The graceful lines and modern laser-cut design makes this locker stand out while still offering the security and durability needed in long-term bike parking. Its unique, curved form is fully enclosed and offers double the security with a lockable, interior bike tray and u-lock/padlock or keyed options for the door. Its curved door smoothly rolls up and down, opening and closing with the help of a lift assist system.

The Veloport is ideal for long-term bike parking applications such as at transit hubs, college campuses, government centers, and airports. The laser cut holes on the font and side panels not only provide a unique look, but help with ventilation and offer site lines for high-security settings. The interior tray guides bikes into position and offers a second layer of defense against thieves. The Veloport is a single-sided, modular system, accommodating one bike per unit. Its frame is galvanized steel with the top and side steel panels available in numerous powder coat colors. Numbered plates and a fat bike compatible tray are also options. Installation is simple, with assembly onsite with security bolts. The Veloport also ships flat to save on freight.

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Diablo Controls Inc. Enhances Proven AVI System Diablo Controls Inc. added new members to its AVI product offering. The AVI technology has been proven with more than 25 years of deployment and has been updated with state-of-the-art electrical components that allow the end-user greater flexibility. The AVI system provides hands-free operation with no user setup required. It consists of a transmitter mounted to the underside of a vehicle. The transmitter transmits a coded signal. When the vehicle approaches a secured area, the code is transmitted and the receiver utilizes a loop buried in the ground at or ahead of the gate or barrier to identify the vehicle. The receiver is the “smarts” of the system and has new capabilities that allow the end-user to select a new code in the field. The new AVI system has the ability to work in parallel with the existing loop configuration providing vehicle detection and AVI access. It was designed to allow ease of retrofitting an existing installation.

ECO Lighting Solutions/ECO Parking Lights Launch New System ECO successfully launched its new ECO FlexTech with Falcon Vision™ at the IPI Expo in Nashville. This industry’s first entry in the new category of Concierge Lighting™ incorporates the highest efficiency and rated LED parking fixture with an integral parking guidance system nested in the fixture. The Falcon Vision uses the latest technology in an advanced learning hi-definition, camera-based system. By incorporating the parking guidance system within the fixture, it allows a fixture replacement to pay for itself and the guidance system through energy and maintenance savings. No longer is it necessary to add a costly skeleton structure of conduit and stalactites of directional lighting. The new Falcon Vision doesn’t add a single extra fixture to your ceiling and leaves much more money in your pocket. Look to see ECO introduce a variety of safety and unique value-added features to the Falcon Vision in the very near future.

FlexPost, Inc. Displays Innovative Flexible Bollard The new FlexPost 52” FlexBollard with the 8’ SignPost is perfectly suited for busy parking lots at malls, airports, universities, and medical centers. Featuring a sturdy surface mounting base plate and five-pound high-carbon steel integral spring, the FlexBollard with sign post is designed to withstand numerous impacts. Ideal for handicapped parking areas, the FlexBollards eliminate expensive repairs to parking surfaces and automobiles by absorbing impacts over and over again.

Available for mounting on asphalt, concrete, or in parking structures using a specially designed adhesive, they reduce maintenance costs for any parking lot owner.

Guardian Booth Displays Actual Parking Booth

Genetec Inc. Announces New AutoVu Managed Services Genetec Inc., unified IP security solutions with the latest update of AutoVu™ Managed Services (AMS), a turnkey automatic license-plate recognition (ALPR) solution that allows parking customers to outsource their IT hardware and management requirements to Genetec. AutoVu Managed Services leverages the cloud to offer end-users independence from on-premises storage, IT management, and depreciation costs and can now accommodate larger fleets of patrol vehicles with support for fixed LPR cameras, addressing end-user requests.

AutoVu is offered as part of Genetec™ Security Center, the company’s unified IP security platform that combines access control, video surveillance, and ALPR. “We created AutoVu Managed Services specifically for customers who are challenged by cost, server space limitations and management of on-premises hardware and IT support issues,” says Chris Yigit, business development manager at Genetec. “AutoVu Managed Services offers our customers the most flexible way to focus on what they do best: manage onsite parking enforcement.

With the AutoVu ALPR system hosted in the cloud, configuration and maintenance are entrusted to Genetec technicians for easy deployment, management, and support.”

parking.org/tpp

For the first time, Guardian Booth brought an actual parking booth onto the exhibit floor and offered conference attendees a look at the convenient work environment and professional appearance that the prefabricated booth provides to parking attendants at a remarkably competitive price. With a variety of sizes available, Guardian Booth is designed to perfection from the end-user’s perspective with a spacious interior, supreme 360° view, full-size sliding windows, built-in desk with drawer, light/switch/outlets, AC, heat, and much more!

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HUB Parking Introduces New Solutions HUB Parking Technology USA, Inc. presented its groundbreaking innovations at the 2016 IPI Expo in Nashville and introduced an enhanced value proposition where digital technology, innovative software, and mobile solutions play a fundamental role.

JMS, a web-based, cutting-edge management system with an incredibly user-friendly interface, improves and simplifies the control of parking systems in multiple locations and with different types of HUB equipment. It also offers the possibility to enhance, inform, and improve business performance through a customized digital signage solution, allowing you to showcase video content and ads and turning any screen display in your network into a revenue generating tool.

HUB Parking Technology also offered a preview of JunglePass, a mobile app that will provide benefits to both operators and end-users. Operators will be able to gain valuable insight into the parking behavior of their customers and the ability to develop effective business strategies to grow their business. Customers will benefit from a stress-free parking experience by being able to pre-book, find, enter, pay, and exit a designated parking facility by simply using their smartphone.

Last, but not least, HUB Parking Technology developed a brand new Merchant Mobile Validation App, which will offer simple and seamless validation to patrons.

INDECT USA Hosts Remote-Controlled Car Race INDECT USA created quite a buzz by hosting the IPI INDECT 500 at the 2016 IPI Expo. This event featured a miniature Daytona racetrack equipped with remote-control racing cars. Racers had the opportunity to test their driving skills with the winners of each heat advancing to the Grand Final.

Numerous prizes were awarded, including GoPro cameras, iPads, Traxxas remote-control cars, and Xbox One and PS4 gaming consoles.

While participants waited to test their racing skills, INDECT personnel were able to demonstrate the features of the new UPSOLUT multi-function camera-based sensor. UPSOLUT helps garage owners improve capacity and security while capturing valuable information such as turnover, car counting, people counting, and even license plate recognition. Additional features include video stream capture, audio voice recording, and “find my car” capability when linked to Indect’s mobile app.

INTEC Controls Launches New Sensors and Controllers With international codes and standards demanding ever greater accountability for long-term life safety and energy efficiency in enclosed parking garages, INTEC Controls introduced the PolyGard2 family of vehicle exhaust-gas sensors and ventilation controllers. Scalable for condos to mega-malls, PolyGard 2 is value-engineered for any size parking garage and features unique X-Change technology, significantly reducing lifecycle maintenance cost and hassle. INTEC Controls products are proudly offered by Relevant Solutions.

IPS Group Showcases Smart IPS Group showcased several smart parking innovations this year, including vehicle detection, new applications and websites, cellular technology, secure payment technology, and more. The new vehicle detection dome mount sensor has the ability to provide real-time data and guidance into smart parking programs. The sensors install directly into on-street smart parking meters and can be configured for almost any parking environment. Also introduced was the EMV-Approved Card Reader, compatible with IPS single-space smart parking meters. It’s the latest in security and cellular technology on the market and EMV Level 1 and 2 approved. IPS Group also gave a sneak preview of the My Parking Receipts™ consumer website that allows city patrons access to review and print their receipts paid at any IPS smart meter; the ParkSmarter™ app will send expiration notifications and allow patrons to add time remotely. The company also announced 4G Connectivity for single-space and multi-space communication. City parking programs can now be “future proofed” with the industry’s first 4G network, and the first Category 1 4G network for IoT devices.

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International Zinc Association Offers Corrosion Protection The International Zinc Association and the American Galvanizers Association partnered to promote the most cost effective corrosion protection system for concrete structures—galvanized reinforcing steel. A new Galvanized Rebar website (galvanizedrebar.com) and a new rebar market-focused brochure and a galvanized rebar technical service center were launched.

Corrosion damage to reinforced concrete structures costs an estimated $20 billion annually in the U.S. alone.

This new website and technical service center provide answers to any questions regarding the use of galvanized rebar, from technical information related to specifying and designing with galvanized rebar, to performance and cost data from real-world case studies about the proven performance of galvanized rebar for protecting concrete structures. Case studies from around the globe include the Boca Chica Bridge in Key West, Fla.; the Sydney Opera House; the National Theater in London; and the New N.Y. Bridge.

LocoMobi Inc. Receives Patent

Kimley-Horn Celebrates at IPI Chuck Reedstrom, CAPP, from Kimley-Horn’s Houston office received the IPI Chairman’s Award for his extensive service to IPI. Reedstrom has been a member of IPI since 1998 and CAPP certified since 2002. He has served on numerous parking committees, including the CAPP Scholarship Committee, the CAPP Nominations Committee, the Consultants Committee, and most recently the inaugural CAPP Certification Board. With more than 30 years in the parking industry, Reedstrom has experience in design and implementation of parking revenue control systems, parking guidance systems, and ground transportation management systems for controlling and tracking vehicles at municipal/campus roadway systems and parking facilities, as well as through airport terminal roadways.

Mark Santos, PE, from Kimley-Horn’s Fort Lauderdale, Fla., office completed Parksmart Advisor (formerly Certified Green Garage Assessor) training. With this certification, Santos can help determine if a facility is well-positioned to pursue Parksmart certification and can then lead it through the process. In his everyday role, Santos develops parking solutions for complex and mixed-use projects in the entertainment, government, retail, health care, and private sectors.

LocoMobi’s 2016 IPI attendance was marked by a celebration of its exclusive and worldwide patent approval (QuickPay QP Mobile Gate Kit-patent no.: 9,286,733 B2) for a location-based entry and exit system using mobile internet-connected devices to open gates and doors. LocoMobi also introduced “LocoWeel,” a car care platform that enhances the overall QuickPay user experience. Also on display was an array of LocoMobi’s ever-evolving product line that includs the only payment-integrated LPR system, the EyePark Camera, with a 98 percent accuracy plate read, and the HotelPark and ValetRoid systems. LocoMobi also offered a look at its collection of cost-­effective, multi-pay parking kiosks, such as the MojoExtreme and MojoExpress, as well as the sophisticated Cloud-Portal, which offers real-time enforcement solutions and customizable multi-facility management capabilities.

Meypar Launches ADVENTA

LymTal Introduces Joint System LymTal International Inc., used the 2016 IPI Conference & Expo to introduce the Iso-Flex Cap Seal Expansion Joint System.

Promoted as a fresh, new approach to the winged expansion joint concept, the Iso-Flex Cap Seal System utilizes advanced extruding capabilities to extend the longterm performance and appearance of the winged-joint system. The co-extruded Cap Seal System introduces a colorized, high-strength wear cap. This allows the system to respond to the dynamic effects of live load traffic while maintaining the necessary flexibility of the seal body to accommodate the structural movements typically anticipated. The Cap Seal is available in a number of UV-stable color options, and a patent has been applied for due to its unique design concept.

parking.org/tpp

Meypar launched the ADVENTA line, combining design and technology to create a new solution based on QR technology. QR codes have a faster reading speed, which results in greater capability to withstand large volume operations. At the same time, the reading correction feature of this technology (up to 30 percent), practically eliminates illegible tickets even further than Meypar’s own proven Dual System technology, improving the reliability and robustness of the system. Meypar also previewed its NEXUS system, a platform capable of providing a comprehensive response to efficient real-time management of mobility in cities. The back office of this platform, with an interface developed in a web-based environment, allows the operator to control his whole operation in real time.

MobileNOW! Highlights Meterless Parking Trends MobileNOW!, the global technology innovator with the world’s most flexible and user-friendly mobile payment solution for parking, was highlighted at the 2016 IPI conference for its commitment to green initiatives and sustainability. John Oglesby, MobileNOW! president and CEO, led a popular presentation underscoring sustainability and optimal performance: “Parking in the Buff: Virtual Meters Look Good on Your Operation.”

The presentation emphasized key benefits of meterless parking operations, such as reduction in capital expenditure and related expenses (maintenance, consumables, and infrastructure), improved safety, and supporting green and beautification initiatives.

“We are sincerely honored to support sustainability on a large scale,” Oglesby says. “Mobile payment is among the greenest solutions in the industry—it’s paperless, requires no hardware for our clients, and expedites the parking transaction process, thus reducing emissions.”

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New Tags Launched

NuPark Focuses on Customers

Transponder & Reader Engineered Systems, Inc., introduced its multi-technology, ISO graphics-quality card/tags with UHF 900MHz and either 125KHz proximity or 13.56MHz smart chip tags that are also access-control cards. They are 26-bit wiegand that are used for long-range UHF AVI for gate control that can then be used for building access. They are also graphics quality so they can be put through a dye-sublimation badge printer.

It’s fundamental and a bit obvious, yet somewhat unique, that NuPark focused on their customers at IPI. Kevin Uhlenhaker, NuPark’s CEO, explains, “‘Customer focus’ is all the talk and easy to tout during a sales pitch, but so difficult to execute on an ongoing basis. We are proud to demonstrate our commitment to our customers daily. Our focus at trade shows is not extravagant gimmicks and displays, but a more thoughtful, modest approach, creating a comfortable space to spend quality time with our current customers to ensure they are satisfied and to learn about their new goals and objectives—as partners (and friends). Of course, we aim to connect with new customers at these events, but usually we find that prospective customers hear positive feedback from our current customers and that connection (and trust) is automatic. That is why we choose to focus on our current customers at IPI.” NuPark’s customers are evangelists and share (even boast about) their notable operational improvements, including cost savings moving from paper to virtual permits and/or e ­ Citations, more efficient enforcement supported by truly real-time updates allowing personnel to cover more area more quickly, and improving the overall personnel experience in the field.

OmniPark Enjoys a Great Show Karla Baig, strategic sales manager for OmniPark, an industry leader in handheld enforcement, met with clients and prospective clients at the IPI Expo in Nashville. Bob Webster, operations manager, also manned the booth for OmniPark. OmniPark offers a fully integrated parking management solution for any parking environment. Its clients span across the United States, Canada, and Australia.

ParkEyes Grows by Leaps and Bounds ParkEyes displayed its system—more than 100,000 cameras have been installed worldwide. ParkEyes is present in the best projects in the world and offers total parking control— supervise and control every parking space.

It also offers real-time video surveillance and recording in real time.

Parking Sense USA Announces Intelligent Parking Technology Parking Sense released the industry’s first end-to-end Intelligent Parking system. Users can deploy the Parking Sense phone app to reserve a parking space. The app is integrated with Google Maps, which provides directions to the parking facility. The EasyGuide guidance systems then directs users to available or reserved parking spaces. Upon exit, the user is charged via the card on file through the phone app. Parking Sense facility management technology was acknowledged as the most comprehensive data platform demonstrated at IPI. EasyGuide also received a Green Star.

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Park Assist® Launches ParkHQ™ Portfolio Operator Software Suite ParkAssist introduced its new ParkHQ Software Suite specifically designed for portfolio clients. ParkHQ is a highly intuitive set of control applications to help manage multiple parking operations centrally. Its two flagship programs are FlinQ™, a command center integration application, and ParkIQ™, a functionality focused on providing deeper intelligence on operational performance and profitability.”

FlinQ™ unites an unprecedented array of diverse platforms— even from multiple vendors—into a single, powerful command center UI. Platforms that can be seamlessly integrated with FlinQ include PARCS, Parking Guidance, CCTV, intercom, building automation, and access control among other functions.

ParkIQ™ is a streamlined back-office solution that integrates with multiple PARCS, provides manual data capture for facilities without a PARCS, and contains accounting functionality, as well as financial, operational and BI reporting. This centralized, device-agnostic software platform enables owners and operators to ensure data accuracy, minimize fraud and leakage, reduce overhead and labor/FTE costs, and maximize efficiency and ROI.

Passport Marketing Program Awarded by IPI Passport was recognized by IPI for its “ParkBoston: It’s Game Over for Quarters” marketing initiative. The company’s marketing program won a Parking Matters® Marketing & Communication award.

Passport worked closely with the City of Boston, organizing the first-ever street arcade event, featuring arcade games on the streets of South End Boston, where Bostonians were invited to play using the quarters they no longer needed to feed the meter. The award-winning “ParkBoston: It’s Game Over for Quarters” street arcade event celebrated the ParkBoston app’s citywide deployment in a unique way that also brought additional app awareness and usage.

Boston Mayor Marty Walsh even took part by playing c­ ompetitive games of bubble hockey with ParkBoston users.

Marketing efforts included a social media campaign, a PR campaign to ensure local media coverage, life-size banners along the streets of Boston, and ParkBoston branded giveaways at the event. All of these efforts were under the tagline “ParkBoston: It’s Game Over for Quarters.”

PaybyPhone Offers Best-in-Class Solutions As the world’s leading parking payment provider processing more than $300 million in payments annually, PayByPhone is fully committed to the ­consumer experience by providing best in class payment solutions for the smart parking industry, a $30 billion market in North America alone.

Year over year, PayByPhone’s global transaction volume has grown by more than 30 percent. In the past year, the company has continued to expand its global partnerships across North America and Europe, adding more than 2.5 million registered users to its platform, resulting in a total of more than 12 million subscribers to the service. Within the United Kingdom, PayByPhone successfully deployed 15 lots with National Car Parks for Transport for London, the government body responsible for the London Underground.

PayByPhone offered exclusive preview of its all-new app at the 2016 IPI Conference & Expo. Kush Parikh, president and CEO of PayByPhone, and the PayByPhone team shared new and innovative features aimed at further streamlining the mobile pay parking experience for both users and parking operators.

RAE showcases ATG Series AntiTailgating Vehicle Detectors POM Shows Off Its Cloud Dashboard POM specializes in parking meters and mechanism upgrades for every budget, from conventional to solar smart credit card meters, metering single or multiple spaces. At the 2016 IPI Conference in Nashville, POM demonstrated its unique ability to monitor both its wireless and conventional meters from its cloud dashboard, MeterManager. net, to gather and report revenue, create dynamic rate profiles, tracking service activity and power consumption.

Parktel 2 enhanced our exhibit with its sleek retro look; coin, smart card, and credit card acceptance; largest, most visible display; and configurable tactile buttons and RGB lights. We were able to report the best backup battery life in all our current meter models, whether smart or conventional, of any meters on the market. We are excited about the high level of interest we received at the show and look forward to showcasing our upcoming developments at the 2017 conference in New Orleans.

parking.org/tpp

Reno A&E (RAE) showcased its ATG Series Anti-Tailgating vehicle detectors for exact vehicle counts at the 2016 IPI Conference & Expo. The Model DL-ATG is a two channel, shelf-mount type, inductive loop vehicle detector with separate directional A to B and B to A counters. The detector is designed to accurately count passenger vehicles, including tailgating vehicles, and identify their direction of travel over two small inductive loops. Standard loop detectors stop counting vehicles when metal objects are placed in the loop area. The Model DL-ATG ignores extraneous metal objects placed in the loop. The Model DLATG has been specifically designed and tested to count and detect standard passenger vehicles.

RideHop Pitches and Wins the People’s Choice Award At the 2016 IPI Expo and Conference in Nashville, Detroit-based RideHop was selected as the People’s Choice Award in the second annual Park Tank competition.

The Park Tank pitch centered on RideHop On-demand—a platform designed for transportation and parking professionals to provide excellent customer service to fixed-route riders, while increasing efficiency and saving on overhead cost.

Using RideHop’s patent-pending technology and shifting to a zone defense model during off-peak times, you can give riders the push-button, on-demand experience they want while dramatically improving the operational efficiency of the fleet. When a rider arrives at their parking garage they simply select their destination and press the “I’m waiting” button. This sends a notification to a nearby shuttle driver located in the same zone as the rider. The driver responds to the request, notifying the rider that a shuttle is on its way.

This allows for a significant reduction in the number of shuttle buses needed during slow or off-peak travel times, while also giving riders peace of mind knowing their transportation is near and on its way. RideHop predicts this model could reduce system overhead during off-peak times by as much as 70 percent, while improving customer satisfaction.

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Rytec Highlights Sustainability and Security With a rapid opening speed of 60 inches per second, strong rigid slat construction, and tight seal around all four sides, the Rytec Spiral door is the ideal solution for parking garage doorways, especially those structures attached to office complexes, department stores and malls, government/educational buildings, residential developments, and other high-use facilities.

Rytec High-Performance Doors featured the latest in spiral door technology in Nashville. The Spiral door typically opens in less than two seconds, eliminating the line-up of traffic at the doorway. Yet, its ultra quiet and smooth-stopping operation eliminates the noise of standard metal doors, making it ideal for multiuser and residential properties as well. The door’s rapid operation prevents intruders from “piggybacking” behind cars as they access the doorway.

The door’s rigid panels are virtually impenetrable.

The intelligent processor and variable frequency drive generate an energy-efficient speed curve for smooth motion, soft starting and soft stopping to reduce maintenance.

Electronics replace high-maintenance parts for reliable operation, less downtime, and greater control. The flexible System 4 allows integration with all access control and monitoring systems.

Scheidt & Bachmann Launches New Line Scheidt & Bachmann launched its latest line of entry and exit devices; entervo.entry and entervo.exit received positive customer feedback based on their new smart and compact modular design. Besides obvious improvements to the physical slim design of the equipment, the entervo entry/exit devices also boast more concise functions, thus reducing the assembly time for each device. A number of other benefits include: ●● Customized graphic and color wrapping of devices. ●● Modular front panel. ●● Larger color graphic LCD display with animated instructions. ●● Optical scanner. ●● Up to 10,000 ticket stock storage. ●● Hot swappable interior components. ●● More service-friendly maintenance process.

Service Tracking Systems Offer Many Benefits Service Tracking Systems (STS) is a hospitality service technology company that is mining value hidden in plain sight. Its solutions increase productivity, reduce liabilities, track inventory, and elevate the customer service experience. The company’s fully integrated product line includes proprietary first-to-market applications such as the industry-leading high-tech valet parking product CVPS, the ValetApp, BellDesk pro, DamagePix, Room Service Tracker, STSQ, and much more.

SKIDATA Booth Hums with Activity The SKIDATA booth at the conference was very well-attended with existing and potential customers excited to see the showcased SKIDATA web “sweb” solutions. We offer the ultimate ease in eTicketing with our own sweb.Wallet, sending QR codes to many phone apps for a multitude of uses. Electronic validations are made easy with sweb.Validate.

Of course, we have a full report suite with sweb.

Control. The popular Loyalty.Logic platform enables you to develop and operate your own loyalty program, already used by many professional sports teams.

And don’t forget about PlateTech. Logic, the fully integrated LPR system chosen by many airports.

Close to 10,000 installations ­worldwide know what it’s all about!

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Smarking and Klever Logic Announce Partnership Smarking, the parking industry’s leading provider of data analytics software, and Klever Logic, the creators of the award-winning suite of parking solutions Flash Valet, FlashPARCS, and FlashMobile, announced an official partnership and integration. Through this partnership, the two companies hope to empower their mutual client base with cutting-edge data analytics software.

Smarking has developed a business intelligence platform that enables parking professionals to make business decisions 10 to 20 times faster than the industry standard. The software integrates parking data from a variety of sources to calculate meaningful KPIs in real time, including occupancy, revenue, number of transactions, and parking durations.

From its inception, Klever Logic’s business model has been to empower parking operators to maximize their parking operations by providing real-time access to historical parking data. And with that access, Klever Logic’s parking solutions have helped hundreds of businesses to increase revenue, minimize fraud, and cut the cost of operations.

“The partnership between Klever Logic and Smarking further empowers our customers to use the power of big data to maximize operations,” says Juan Rodriguez, CEO, and co-founder of Klever Logic. “With this integration, Klever Logic customers can pass their parking data on through to Smarking’s business intelligence platform to gain insight on real revenue opportunities and ways to cut costs and satisfy customers. It’s a win-win partnership.”

SP+ First Commercial Operator to Earn APO SP Plus Corporation (SP+), a leader in parking management, ground transportation, and ancillary services, became the first commercial parking operator to be certified by IPI as an Accredited Parking Organization (APO). SP+ was recognized at the 2016 IPI Conference & Expo in Nashville; Roamy Valera, CAPP, senior vice president of municipal and institutional services, and Casey Jones, CAPP, vice president of institutional services, accepted the official recognition on SP+’s behalf.

The APO program was established in 2015 to set industry standards that develop, ensure, and support a high level of professionalism and competency in parking management. To earn the APO designation, an organization must demonstrate its commitment to ongoing evaluation and improvement of program outcomes throughout its operations. An APO must meet at least 80 percent of the more than 150 criteria, 25 of which are mandatory, which reflect best practices in responsible parking management and operations, customer service, professional development, safety, and security. In addition to an extensive evaluation of its corporate practices, standard operating procedures and policies, seven SP+ facilities across the country were inspected as part of the company’s corporate application and earned APO Premier Facility designations and the right to brand themselves accordingly in their marketing initiatives.

SpotHero Releases Valuable New Data

T2 Features PARCS Series II Hardware T2 Systems showcased its new PARCS Series II hardware designed with customers in mind. Offerings include multi-use entry stations, multi-use exit stations, pay-on-foot stations, and access control stations. PARCS Series II is part of T2’s UNIFI parking management platform, which includes Pay Stations, Permit Management, Enforcement, PARCS, AutoCount, and Citation Services—comprehensive and integrated solutions that make it easy for customers to see their entire parking landscape. At the Conference, attendees were also encouraged to “See the Full Picture” of their data with T2’s PathFinder, the industry’s first benchmarking and data analysis tool set to launch by year’s end.

parking.org/tpp

Parking reservation service SpotHero released new data comparing the cost of ridesharing and airport parking at more than 25 airports across the country to help travelers determine the most cost-­effective way to get to and from the airport.

Heading into what is forecasted to be a record-setting summer for air travel, the findings revealed the following key highlights: ●● Los Angeles (LAX): 82 percent of the time it is more cost effective to park at the airport than to use a ridesharing app. ●● Washington D.C.-Dulles (IAD): 80 percent of the time it is more cost effective to park. ●● Miami (MIA): 75 percent of the time it is more cost effective to park. ●● Fort Lauderdale-Hollywood (FLL): 72 percent of the time it is more cost effective to park. ●● Orlando (MCO): 63 percent of the time it is more cost effective to park.

San Francisco (SFO): 60 percent of the time it is more cost effective to park. ●● Chicago-O’Hare (ORD): 60 percent of the time it is more cost effective to park. ●● Atlanta (ATL): 60 percent of the time it is more cost effective to park. ●● Chicago-Midway (MDW): 53 percent of the time it is more cost effective to park. ●● Washington D.C.-Reagan (DCA): 52 percent of the time it is more cost effective to park.

Travelers can use SpotHero’s rideshare vs. airport parking calculator to determine the most cost effective way to get to and from the airport for their next trip.

SpotHero analyzed comparison data between the cost of parking with SpotHero versus ridesharing at 25 airports around the country, taking into account several factors, including distance to airport, length of trip, surge pricing, and type of rideshare (regular versus XL). ●●

Transit Signage for Garages Transit by Takeform is a complete sign system for parking garages. Transit changes the experience of the garage to colorful, bright, and upbeat. It is engineered to ASTM standards and direct-printed on aluminum composite panels with a protective overlay that offers scratch and chemical resistance.

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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TagMaster North America Delivers RFID Readers PoE Capable

Walter P Moore Adds More On the West Coast Walter P Moore continues to expand its parking group on the West Coast this year, with the addition of two key hires to its Los Angeles office. Saeed Bonyadi and Eric Pagan, RA, will increase the group’s continued focus on the complete life cycle of a parking facility. Eric Pagan (below, second from right) joined Walter P Moore in April and attended his first IPI Conference and Expo in Nashville, where Walter P Moore continued its annual sponsorship through exhibition and presenting some of the conference sessions. “Attending IPI was an excellent way to network in person with industry colleagues and stay up to date on all the latest technology and products in the parking world,” Pagan says. The addition of Pagan and Bonyadi strengthens the firm’s West Coast parking practice and further expands its geographic reach from coast to coast.

TagMaster North America, Inc. now provides the capability to use a single ethernet connection for the installation of TagMaster long-range UHF and Microwave Readers with the use of the “Passive Power over Ethernet” (POE) Kit, where a single ethernet cable does it all: power the reader and provide TCP/IP connectivity for access control. In a normal configuration, the RFID reader uses individual connections for power, network connectivity, and access interfaces. However, with a TagMaster Reader connected via the Passive POE Kit and used in conjunction with TagMaster’s ACTS (Access Control Tracking System) in a TCP/IP configuration, only the ethernet cable is needed. Through the use of only an ethernet connection, the power source for the reader can be reached up to 328 feet (100m) away! This eliminates the time and expense of having to install additional electrical power near the reader and opens up installation options that may not have been possible before. Power supplied over ethernet connection is achieved with a dedicated power source. With this dedicated source, the reader is less susceptible to power overloads, under-powered situations, and incorrect installation, further ensuring the already dependable TagMaster North America Reader’s operation.

W.S. Tyler® Shows Off Mesh Passion for innovation and openness to the world are the basis for our success. For more than 125 years, W.S. Tyler, which is a proud member of the HAVER & BOCKER®, has been a leader in manufacturing, processing, construction, and installation of architectural mesh for interior and exterior parking.

Due to the functional and aesthetic characteristics of our architectural mesh, it offers new and versatile fields of applications in architecture. Architectural wire mesh convinces with its noble optic and meets at the same time the highest standards of safety and stability in indoor and outdoor applications. It can be used for facade, ceiling, wall, balustrade, free configuration, media facade, illumination, sun protection, acoustics, coloring, and building redevelopment.

Zenitel: Hear, Be Heard, Be Understood ZipPark Unveils Mobile EMV Payments ZipPark announced support for EMV-compliant credit card payments using smartphones and rugged mobile computers. This parking industry first empowers event and valet parking attendants with secure payments curbside or in the lane. The chip-and-PIN wireless payment devices are pocket-sized, fully encrypted, and support ApplePay and GooglePay for easy tap-and-go payments. Safe, PCI-compliant, and nearly instantaneous, ZipPark reduces the risk of fraudulent charges and protects you from huge fines.

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Critical communications technology must be applied when your operation depends on it to maximize your business processes, protect your assets, and protect your people. A parking garage can be the entry point for contractors, prospects, customers, and employees, as well as criminals. Protect your brand, your assets and your stakeholders by providing the best high-definition sound at the best value in the industry. Tie it into your access control, video, and backend VoIP systems.

Distribute it through a highly scalable native IP Intercom architecture. Maintain it though a simplified central administration. Ensure its reliability through the toughest design standards in the industry.

Create a conversation through Open Duplex technology for concurrent communication. Make sure you are understood with active noise cancellation and highly efficient and scalable amplifiers.

Our solutions can be found as call boxes in the middle of a campus or garage, at the door with compact video and audio working hand in hand, or within a command center distributing communications across a building or campus with a press of a button.

IPI IN ACTION IPI AWARDS

NOMINATIONS, NEW DEADLINES, AND AWARDS: OH MY!

By Lauri Chudoba

I

f you attended the 2016 Conference & Expo in Nashville—or any IPI Conference before that—you know that IPI loves to acknowledge and honor those making spectacular and innovative things happen throughout the parking and transportation industry. Whether it’s building a new sustainable, multi-modal parking garage with an artistic façade; launching a catchy marketing campaign about a new benefit to your organization’s prospects; or recognizing a staff member for his or her extraordinary daily efforts, IPI loves to shine a spotlight on those deserving individuals and organizations that help advance the parking profession.

You can also nominate yourself. There is no entry fee, Believe it or not, it’s IPI awards season again—time but nominees must be members of IPI. to nominate. We can’t tout your accomplishments (or those of your colleagues) if we don’t know about them! Nominating Not sure which awards program to support for the 2017 Nominations and entries are accepted through an online awards season? Here’s the scoop: process beginning Monday, Aug. 15 through the deadline ●● The Awards of Excellence. Now in its 35th year of of Friday, Nov. 18, 2016. More information about each operation, this competition is for new parking facili- program can be found at parking.org/aoe (for Awards of ties or surface lots, innovative parking operations or Excellence); parking.org/prp (for Professional Recogniprograms, rehabilitated/restored facilities, new sustain- tion Program awards) and parking.org/marcomm (for able construction, and architectural achievement. All Parking Matters Marketing & Communications Awards). nominated projects must have been completed in the There, you will also find the link to the online entry past two years and are judged within seven categories. process and additional, more detailed information reAn entry fee is required for this competition. garding the criteria and entry requirements. The earlier ●● The fourth annual Parking Matters® Marketing & submittal/deadline dates will allow IPI to notify those Communications Awards recognize outstanding individuals and organizations chosen as honorees so parking-related marketing, public relations, or com- they will have plenty of time to make reservations for munications programs or campaigns. Eligible pro- awards ceremonies at the 2017 IPI Conference & Expo grams may use a wide spectrum of marketing tools, in New Orleans, La. from advertising and public relations to collateral A list of previous year’s winners can be found in the development, signage, special events, direct mail, Resource Center at parking.org. Winning an IPI award video, and social media. An entry fee is required for is a feel-good business and career booster—just ask our this competition as well. past years’ honorees! We hope you’ll nominate yourself ●● The Professional Recognition Program is in its 11th or another person or program, but hurry—deadlines year of recognizing and commending the contribu- have changed, and nominations are due no later than tions of parking and transportation individuals—our Friday, Nov. 18. industry’s best. This program provides the opportunity to START YOUR NOMINATIONS! ensure deserving colleagues Nominations for all 2016 IPI awards open Aug. 15 and close Nov. 18! and organizations are recogMake this year’s earlier deadline and start your entries now. nized as the year’s elite staff Awards of Excellence: parking.org/aoe member, supervisor, emerging leader, lifetime achievement Professional Recognition Program awards: parking.org/prp recipient, parking organizaParking Matters Marketing & Communications Awards: parking.org/marcomm tion, and parking professional.

The Competitions

LAURI CHUDOBA is IPI’s professional development administrator. She can be reached at chudoba@parking.org or 571.699.3011.

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Everything you need to launch a life-saving heatstroke prevention program in your community.

Download print, radio, and TV public service ads, fact sheets, and news release templates at parking.org/safety.

5 ways you can save a ch ild in a hot parked car this sufrom dying mmer.

Never leave your car checking the backs without eat. your wallet or phone Put in back as a remin der.

Call 9-1-1 if you see a child alone in a car. Every minute counts.

Never leave your child in a parke d car.

Never. Not even for a minute.

If your child is missing, check the pool, car, and trunk of car immediately.

Arrange for your childcare provider to call if your child doesn’t arrive on time.

Pet in a Never Leave a Car. ed rk Pa t* Ho

When it’s hot outsi de, the temperatu heatstroke level re inside a parke s within minutes, d car can rise to even if the wind fatal ows are partially Learn more at open. parking.org/sa fety

SAFETY

erature de for the temp to be that hot outsi , even in the *It doesn’t have heatstroke levels car to reach fatal pet can die inside a parked are open. Your if the windows day.

70° a on shade and even or less— even within 10 minutes

SAFETY

SAFETY

NEW:

IPI AWARDS OPEN IN AUGUST THIS YEAR (and close in November)

Awards for Parking Design, Sustainability, and Operations

Professional Recognition Awards

Parking Matters® Marketing & Communications Awards

2017 Awards Open for Entries August 15, 2016 and Close November 18, 2016

Awards ceremonies at the 2017 IPI Conference & Expo New Orleans, May 21-24, 2017 For more information, contact Lauri Chudoba | 571.699.3011 | chudoba@parking.org

STATE & REGIONAL SPOTLIGHT SOUTHWEST PARKING AND TRANSPORTATION ASSOCIATION

SWPTA STAYS SUPER BUSY

By Deb Graham, CAPP

W

hat’s known most about the Southwest Parking and Transportation Association (SWPTA) is that in recent years the majority of our conferences have been held in Las Vegas, Nev., and that we’ve changed the format of annual shows. Our unique conference format reflects SWPTA’s vision of connectshare-­educate. Our sponsors and vendors don’t set up booths or tables but instead have interactive presentations or power pitches. These may be parking charrettes, games such as Jeopardy, formats such as Shark Tank, contests around license plate recognition, and more.

It’s so exciting to see folks around tables with their heads together working, whether they are vendors, sponsors, presenters, or attendees from universities and municipalities. They form teams—sometimes around the same table—to attack the issue at hand. Often paper, markers, sticky notes, rulers, and the like are on the table and everyone dives in and makes great use of these objects. It’s amazing how artistic and exacting folks can be. The competition is intense, and yet all are sharing ideas with one another. That sharing is an amazing benefit.

Real-World Benefits One person who took part in a parking charrette two years ago was recently pleased to report that her city actually used SWPTA’s ideas in building and changing to create a hoped-for resolution. She rolled up all of the papers and drawings from our session and took them back with her to capture the ideas and recommendations. This charrette and other challenges created a dynamism and energy that carried throughout the conference.

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2016 Conference

Mark your calendars for SWPTA’s Annual Fall Conference in Las Vegas, Sept. 12-14 at the Golden Nugget.

Parking and transportation organizations will send their employees to the conference because they know SWPTA makes solving parking issues fun! As usual, this year’s event will feature: ●● All-interactive presentations. ●● Design charrettes. ●● World-class networking events. ●● Roundtable problem-solving. ●● And more!

Register at southwestparking.org

Training and Thanks This year’s Mid-Year Spring Training was held in June at the University of New Mexico in Albuquerque. The Marlyn Group presented frontline training in two sessions: Parking Enforcement: the Basics and Beyond; and Customer Service: Achieving Success in Every Customer Interaction. Julie Dixon of Dixon Resources Unlimited taught the managerial sessions. There was a first-night reception and networking breakfast and lunch on the second day. Training was attended and well-received by various New Mexico municipalities, as well as by Durango, Colo., and the University of New Mexico. Keep your eyes open for news of next year’s education summit as SWPTA brings this opportunity for training back along with the annual conference.

Free quarterly webinars are a benefit of SWPTA membership. Previous webinars have focused on membership; lot and structure design; the IPI Conference & Expo; and customer service. Future listings may address the website. Targeted invitations go out to members so they can register and receive info to join in the online conversation.

Who We Are: President

Brandy Stanley, MBA City of Las Vegas

Vice President Julie Dixon

Dixon Resources Unlimited

Secretary

Deb Graham, CAPP Arizona State University

Treasurer

Darby Garcia Northern Arizona University

Immediate Past President Adam Jones, CAPP Downtown Tempe

Directors:

Brett Wood, PE, CAPP Kimley Horn

Nathan Berry Passport

Collins Simmons, MPA University of Utah

Carmen Sevrens T2 Systems

Ben Carpenter, CAPP City of Phoenix

Zach Cook Winpark

Administrator Dawn Marti

SWPTA emphasizes the importance of its past presidents and recognizes their contributions. These folks have been specifically invited to conferences, have been presented with certificates and plaques, have been asked to stand to receive recognition, and were recently invited to help with a webinar on making the most of the IPI Conference & Expo.

Each of the past presidents helped mold the organization into a viable resource for networking and learning.

Be sure to check out southwestparking.org to learn more about us and our vision, see more photos, check out our sponsors, and register for membership, annual conference, mid-year training, or to be a sponsor. We have several levels of sponsorship available with accompanying benefits. Because of our unique c­ onference

format, we get to know our sponsors personally and become friends with them. We couldn’t be successful without sponsorships, and we thank each of our sponsors for believing in our efforts and continuing to support us. Thank you, Parkeon, IPS Group, PICTOFORM, Parkline, Phoenix Sky Harbor Airport, Complus, AIMS, PCS Mobile, NU Park, Kimley Horn, Marlyn Group, Passport, ACE Parking, Sentry, and Transcore.

We look for members who are eager to become involved. Even if you do not serve on the SWPTA board of directors, you may volunteer to help with obtaining members, set up education tracks for the conference, host our evens, and more. You will meet many people, make new friends, and obtain knowledge of practices and cutting-edge technology, along with honing customer service skills. Please take this opportunity to join in and see what the Southwest region has to offer.

DEB GRAHAM, CAPP, is a parking and transportation manager at Arizona State University. She can be reached at deborah.graham@ asu.edu.

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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SAVE the DATE

Register now and save! www.congressoabrapark.com.br For more information contact Michelle Jones, CMP, at mjones@parking.org.

Be a Parking Super Hero Permits. Distribution. Software.

www.rydin.com

e. sales@rydin.com | p. 800.448.1991

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NEW AND RENEWING IPI MEMBERS

ACADEMIC

CONSULTANT

University of Arkansas Gary K. Smith

W Hamill Consulting Pty Ltd Wendy Hamill

Eastern Kentucky University J. Mark Jozefowicz

University of Wyoming Paul Kunkel

DESMAN Timothy Tracy

PUBLIC

Simon Fraser University David Agosti

Newark Parking Authority Ernest Booker

University of Idaho Rebecca Couch

City of Aspen Blake Fitch

University of Alaska, Anchorage Glenna Muncy

Bexar County Raul Talamantes

University at Albany Jason Jones University of Tennessee, Chattanooga Michelle Prince

AIRPORT

McCarran International Airport Dan Busch Minneapolis/St. Paul Int’l Airport Rick Decker Albany International Airport Katherine Ozarowski

Looking to tailor a PARCS solution to your operation?

T2 PARCS Series II T2 offers a full new line of PARCS equipment designed with your customers in mind. Whether you serve permit holders, visitors, validated guests, or any other number of general or facility-specific patrons, T2’s PARCS solution affords you the ability to manage the parking experience in real time.

City of Monterey Wayne Dalton Downtown Lincoln Association Terry Uland City of Fort Collins Kathleen Walker City of Atlanta Cotena Alexander Easton Police Department Matt Lohenitz Union City Parking Authority Ramon Vasquez

SUPPLIER

COMMERCIAL OPERATIONS

MITI Manufacturing Company, Inc. Robert Fulcher

Colonial Parking, Inc. John Hatfield

EDC Corp. (AIMS) Charles Genung

SCP Parking Sdn Bhd Choon Wong

Complus Data Innovations, Inc. Stephen Hittman

AAA Parking Eric Garrison

Commend, Inc. Thomas Reilly

Colorado Convention Center David Fields

Rydin Decal Stephanie Frey

Preferred Parking Service, LLC Jillian Cooper

UNIFI ™ PARKING MANAGEMENT PLATFORM

T2systems.com | 800.434.1502

CALENDAR OF EVENTS

Highlighted are IPI and IPI Allied State and Regional Association Events

2016 August 15

September 28–30

November 8–10

Parksmart (formerly Green Garage) Advisor Training Washington, D.C. parking.org

Carolinas Parking Association 2016 Conference & Trade Show Greenville, S.C. carolinasparking.org

Parking Australia Convention & Exhibition Perth, Australia pace2016.com.au

August 17

October 3–5

November 9–10

IPI Webinar Suicide in Parking Facilities parking.org/webinars

Pennsylvania Parking Association 2016 Annual Conference & Expo Philadelphia, Pa. paparking.org

Cleveland CARES about Parking Symposium Cleveland, Ohio clevelandclinic.org

Southwest Parking and Transportation Association Fall Conference Las Vegas, Nev. southwestparking.org

October 4–5

November 13–15

IPI International Parking Conference São Paulo, Brazil parking.org

Gulf Traffic Dubai, UAE gulftraffic.com

September 14

October 5–7

November 16

Greenbuild International Conference & Expo Los Angeles, Calif. greenbuildexpo.com

IPI Webinar The Path to APO parking.org/webinars

October 18

Florida Parking Association Annual Conference & Trade Show Orlando, Fla. flparking.org

September 12–14

IPI Webinar From Asphalt to Green Infrastructure (Surface Parking) parking.org/webinars

September 21 New England Parking Council Charity Golf Tournament Stow, Mass. newenglandparkingcouncil.org

September 26–27 IPI Course: Parking Design, Maintenance, and Rehabilitation Anaheim, Calif. parking.org

September 27 Parksmart (formerly Green Garage) Advisor Training Washington, D.C. parking.org

Middle Atlantic Parking Association Fall Conference Golf Outing Baltimore, Md. midatlanticparkingassociation.org

October 19 Middle Atlantic Parking Association Fall Annual Conference & Tradeshow Baltimore, Md. midatlanticparkingassociation.org

October 19 IPI Webinar Cracking the Code to Sustaining a Customer Service Culture parking.org/webinars

November 2-4 California Public Parking Association Anaheim, Cali. cppaparking.org

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INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

November 30–December 2

December 7–9 Parking Association of the Virginias Annual Fall Workshop and Tradeshow Charlottesville, Va. pavonline.org

December 14 IPI Webinar Parking Enforcement for Frontline parking.org/webinars

P A R K S M A R T

A D V I S O R

T R A I N I N G

Train to become a Parksmart Advisor.

Parksmart (formerly called Green Garage Certification) administered by Green Business Certification Inc. (GBCI), is the world’s only rating system that defines, measures, and recognizes high-performing, sustainable garages.

TRAINING DATE: September 27, 2016 – Anaheim, CA

Parksmart Advisors lead applicants through the entire certification process. Certification is available to both new and existing facilities, assessing projects in design, magement, programming, and technology.

Offers 7 GBCI Credit Hours and 6.5 CAPP Points for LEED APs and LEED GAs

IPI is the approved USGBC Education Partner offering Advisor training.

Register today at parking.org

PARKING CONSULTANTS

DESMAN

Design Management National Parking Specialists Architects Structural Engineers Parking Consultants Planners Transportation Restoration Engineers

▪ Parking Structure Planning & Design ▪ Studies & Operations Consulting ▪ Restoration Engineering ▪ Structural Engineering

800-FYI-PARK carlwalker.com

60

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

Boston Chicago Cleveland Denver Ft Lauderdale Hartford New York Pittsburgh Washington, D.C.

Green Parking Consulting

Providing Parking Solutions for Over 40 Years

w w w. D ES M A N . co m

Let’s collaborate to achieve your parking goals

Leverage Data | Metrics Guidance | Optimize Resources Safeguard Assets | Analysis Consensus | Reduce Risk Plan Effectively | Decisions Policies | Improve Service Innovate Smartly | Alternatives Providers of objective advice for more than 30 Years

• Design

• Consulting

• Restoration

• Studies Philadelphia, PA n 215-564-6464 n www.chancemanagement.com

800.860.1570 l www.walkerparking.com

Parking

n

Transportation

n

Access Management

Creating Parking for People and Places

Jacob Gonzalez, P.E. 800.364.7300 WA LT E R P M O O R E .C O M

parking.org/tpp

Project Management Design Parking Consulting Structural Engineering Diagnostics

Traffic Engineering Transportation Planning Civil Engineering ITS Systems Integration

AUGUST 2016 | INTERNATIONAL PARKING INSTITUTE

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ADVERTISERS INDEX

Aims (EDC Corporation). . . . . . . . . . . . . . . . . 5 aimsparking.com | 800.886.6316

Kimley-Horn and Associates, Inc.. . . . 13, 61 kimley-horn.com/parking | 919.653.6646

Carl Walker, Inc.. . . . . . . . . . . . . . . . . . . . . . . 60 carlwalker.com | 800.FYI.PARK

Parkeon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 parkeon.com | 856.234.8000

CHANCE Management Advisors. . . . . . . . 61 chancemanagement.com | 215.564.6464 DESMAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 desman.com | 877.337.6260 Digital Printing Systems. . . . . . . . . . . . . . . . 11 dpstickets.com | 877.375.5355 FAAC International, Inc.. . . . . . . . . . . . . . . . . 9 ac-magnetic.com/usa | 321.635.8585 IntegraPark. . . . . . . . . . . . . . . . . . . . . . . . . . . . C3 integrapark.com | 888.852.9993

ParkingSoft. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 parkingsoft.com | 877.884.PARK POM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 pom.com | 800.331.PARK Rich & Associates, Inc.. . . . . . . . . . . . . . . . . 60 richassoc.com | 248.353.5080

T2systems.com | 800.434.1502 TIBA Parking. . . . . . . . . . . . . . . . . . . . . . . . . . 15 tibaparking.com | 770.491.7586 Timothy Haahs & Associates, Inc. . . . . . . 60 timhaahs.com | 484.342.0200 Toledo Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . C4 toledoticket.com | 800.533.6620 Walker Parking Consultants. . . . . . . . . . . . 61

Rydin Decal . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 rydin.com | 800.448.1991 Southland Printing . . . . . . . . . . . . . . . . . . . . . . 1 southlandprinting.com | 800.241.8662

IPS Group Inc. . . . . . . . . . . . . . . . . . . . . . . . . . C2 ipsgroupinc.com | 858.404.0607

PARKING BREAK

JIM BASS is landside operations manager at the Bill and Hillary Clinton National Airport, Little Rock, Ark. He can be reached at jbass@fly-lit.com or 501.537.7354.

62

T2 Systems. . . . . . . . . . . . . . . . . . . . . . . . . 37, 57

INTERNATIONAL PARKING INSTITUTE | AUGUST 2016

walkerparking.com | 800.860.1579 WALTER P MOORE. . . . . . . . . . . . . . . . . . . . . 61 walterpmoore.com | 800.364.7300

TOOT YOUR OWN HORN! 2017 IPI CONFERENCE & EXPO • MAY 21-24 • NEW ORLEANS, LA

Call for for Call Speakers Speakers Do you have valuable experience and parking knowledge? Our most effective educational sessions come from you!

Topics include: • Finance & Accounting • Mobility & Alternative Transportation • Personal Development • Planning, Design, & Construction • Technology & Innovation Speakers receive a 25% discount off their conference registrations!

Deadline is September 28, 2016

For presentation criteria and submission details, visit ipiconference.parking.org/2017 Questions? Contact Ellen Regan, 571.699.3011 or regan@parking.org

the Call for Speaker s deadline Sept. 28

Parksmart Ad Name Page 64 Advisor TrainingAnaheim, Sept. 27

Download Parksmart certification guide parking.org/ parksmart

More information , events, courses, features , and fun!

parking.org

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Looking for a more reliable way to gain income from your parking operations?

Find lost revenue and increase efficiency with IntegraPark’s powerful software. For a detailed explanation of its benefits, call Ruth Beaman at 888.852.9993 or visit IntegraPark.com

SM

Toledo Ticket offers the widest variety of efficient and flexible ticketing solutions designed to keep your business running smoothly.

With consecutive numbering, bar codes, QR codes, RFID, magnetic stripes, along with full-color printing, a range of colors and sizes, exceptional turnaround time and competitive pricing, you’ll find our solutions the perfect fit for your unique needs.

Toledo Ticket....You’re In!

SPITTERS HANGTAGS & CREDENTIALS ACCESS & KEY CARDS VALET TICKETS STICKERS STAMPS & COUPONS SCRATCH-OFFS RFID

VERY .

GREENY VER E. L FLEXIB

EXHIBITOR NUMBERS COMMERCIAL PRINTING

TICKETS OF EVERY DESCRIPTION SINCE 1910.

1.800.533.6620 | TOLEDOTICKET.COM Gumby and Gumby characters are trademarks of Prema Toy Company, Inc. All rights reserved. ©2016 Prema Toy Company, Inc.

AUGUST 2016 The Parking Professional ● VILLANOVA’S GARAGE EXPANSION ● DREXEL’S NEW SYSTEM ● SUICIDE IN PARKING FACILITIES ● HIGH-TECH METER BAGGING ● IPI EXPO ROUNDUP