CAPP Handbook

CAPP Certification Program

CANDIDATE HANDBOOK Presented by the CAPP Certification Board of the International Parking Institute

1330 Braddock Place, Suite 350, Alexandria, VA 22314 571.699.3011 Phone | 703.566.2267 Fax capp@parking.org | parking.org/capp

Dear CAPP Candidate: Welcome and congratulations on considering becoming a CAPP, respected worldwide as the leading credential in parking.

What does it mean to be a CAPP? You need only connect with any parking professional who currently holds the title to know that the CAPP community comprises the very best in the profession— mentors, innovators, leaders – who combine talent, skills, expertise, and a commitment to share their ideas and expertise to advance the parking profession.

It’s a special group, but not an exclusive one. CAPPs warmly welcome new graduates to the fold, expanding what has become a close-knit family of colleagues with whom to network, share, learn, and grow.

As you will see in the CAPP Candidate Handbook, the path to earning and maintaining the credential has changed. These changes have been made to ensure we follow best practices in credentialing and to align the expectations for a CAPP’s body of knowledge with IPI’s groundbreaking Parking Jobs Analysis Survey, which was conducted to ensure the CAPP credential reflects the real-world breadth of knowledge and skills required of today’s parking professionals.

The triangle embedded in the new CAPP logo represents both the solid foundation that is required of every CAPP, as well as the pinnacle of achievement in earning the credential and the commitment to always strive to reach new heights.

Kudos for taking this first step on the road to becoming a CAPP. All of us at IPI and IPI’s CAPP Certification Board wish you great success and look forward to sharing the journey with you.

Shawn Conrad, CAE Executive Director International Parking Institute

Doug Holmes, CAPP Chair CAPP Certification Board

1330 Braddock Place, Suite 350, Alexandria, VA 22314 571.699.3011 | capp@parking.org | parking.org/capp

The CAPP credential is a program of the International Parking Institute (IPI) and is administered through the independent CAPP Certification Board of IPI in cooperation with the University of Virginia.

Table of Contents Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

Mission Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

CAPP Certification Program Philosophy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

Becoming a CAPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

Eligibility Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

CAPP Candidate Eligibility Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Applying for the CAPP Credential. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Verification of Candidate Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Certification of Accuracy, Agreement, and Release Authorization. . . . . . . . . . . . . . 7

6

Endorsement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The CAPP Scholarship Fund. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Applying for a CAPP Scholarship. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Statement of Non-Discrimination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Special Accommodations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Privacy/Confidentiality Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Examination Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Examination Development. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Examination Design, Scoring, and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Examination Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

CAPP Examination Content Outline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Suggested References: CAPP Examination Preparation. . . . . . . . . . . . . . . . . . . . . . 13

Additional Opportunities for Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Acronyms Used on the CAPP Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examination Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Rescheduling an Examination Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Examination Administration Rules and Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . 15

Candidate Comments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Examination Scoring and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Retesting for Failing Candidates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Examination Appeals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Award of the CAPP Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Maintaining the CAPP Credential. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CAPP Certificant Recertification Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Status of the CAPP Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Fee Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Appendix A – Sample Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Appendix B – Candidate Application Packet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CAPP Application Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Application for the CAPP Certification Examination. . . . . . . . . . . . . . . . . . . . . . . .

24

Application Payment Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CAPP Experience Documentation Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CAPP Education/Certification/Licensing Documentation Form. . . . . . . . . . . . . . . 29

CAPP Professional Development Documentation Form. . . . . . . . . . . . . . . . . . . . . . 30

Application Endorsement Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Copyright © 2014 by International Parking Institute. No part of this book may be reproduced or transmitted in any form or by any means without written permission.

CAPP CANDIDATE HANDBOOK 3

28

Communications

CAPP Certification Program Philosophy

Please direct all communications in writing to:

Designation as a CAPP is meant to assure stakeholders (employers, regulators, consumers, and the public) that the credentialed parking professional has demonstrated an established level of competence in the field. Applying research performed in the development of the CAPP Certification Program, candidates are measured against standards that reflect competence in the role as it is practiced today.

Mailing Address: International Parking Institute ATTN: CAPP Certification Program 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Office Phone: 571.699.3011 Office Fax: 703.566.2267 Web Address: parking.org/capp Email Address: capp@parking.org

The goals of the CAPP Certification Program are to:

Introduction

I. Provide a means for parking professionals to demonstrate the critical knowledge, skills, and abilities necessary to serve the public trust and interest;

Thank you for your interest in the CAPP Certification Program.

This CAPP Candidate Handbook details the process, policies, and procedures supporting the CAPP Certification Program.

It contains the program application, eligibility and experience requirements, examination content outline, reference recommendations, information about registering for and taking the CAPP examination, and recertification requirements. The CAPP Certification Program is administered by the CAPP Certification Board, which operates as an autonomous board of the International Parking Institute (IPI).

II. Establish legally defensible criteria against which competency as a CAPP may be measured; III. Encourage personal and professional growth; IV. Recognize parking professionals who demonstrate and maintain competency as a CAPP; and V. Provide a registry of CAPPs, serving the stakeholder need to identify those who have earned the credential.

The CAPP Certification Board is responsible for all aspects of the CAPP credential, as authorized by the bylaws of IPI. IPI is a nonprofit membership 501(c)3 trade organization providing services to and representing the parking industry since 1962.

Becoming a CAPP To be considered for candidacy in the CAPP Certification Program, candidates must:

The CAPP credential is a program of the International Parking Institute and is administered through the independent CAPP Certification Board of IPI in cooperation with the University of Virginia.

• Assert and document completion of a minimum of three years of management/supervisory experience in parking or an allied profession (e.g., architecture, construction/ maintenance, service/material vendor, consultant).

Mission Statement IPI’s CAPP Certification Program is designed to:

• Assert and document a minimum education of a high school degree.

• Establish a benchmark of excellence for the parking profession;

• Assert and document a minimum of 25 professional development contact hours.

• Assert and document a minimum of 50 total education,

• Provide continual information and training to parking and transportation professionals;

experience, and professional development eligibility points as they relate to the profession.

• Increase the body of knowledge available to parking professionals; and • Provide a means by which parking professionals may demonstrate their proficiency and be recognized by their peers, employers, regulators, customers, and the public.

CAPP CANDIDATE HANDBOOK 4

certification process, candidates are expected to self-assess their knowledge and understanding required to successfully pass the examination through thorough study of the CAPP examination content outline. This self-assessment may highlight skill and task areas that would benefit from additional study, education, and/or professional development. Passing the examination ensures that CAPP credential holders have demonstrated competency in the full complement of subspecialty content areas, reflecting competent practice in the field.

• Receive an endorsement from a CAPP, employer, or equivalent of the attestation of education, training, and experience claimed on the application.

• Complete the application in its entirety, including provision of acceptable responses to the Ethics Certification and Attestation; Privacy Policy opt-in/opt-out questions; and Certification of Accuracy, Agreement, and Release Authorization, attesting to the truth of the assertions regarding professional experience, education, and professional development.

CAPP Candidate Eligibility Matrix

• Submit the examination fee.

To be eligible for candidacy as a CAPP, candidates must meet the minimum education, experience, and professional development point requirements (totaling 45 points), plus five additional points from any of the three eligibility categories, for a total of 50 points. The following matrix outlines the point distributions and requirements.

To earn the CAPP credential, candidates must pass the examination with a scaled score of 70 or better.

Eligibility Requirements Eligibility is determined based upon recognized education, experience, and professional development related to competency in the parking profession. The CAPP Certification Board recognizes that the pathway to the CAPP credential is diverse. Some professionals have a wealth of experience managing parking facilities; others come to serve in the parking industry based upon education or experience in the fields of facility design, urban planning, construction, maintenance, traffic management, etc. Other professionals serve the industry as consultants, vendors, or ancillary service providers. As the CAPP examination content outline (included in this guide) details, the skills required to practice competently involve expertise in subspecialties representing many areas of parking management and operations, but to require education, professional development, and experience in all subspecialty fields is impractical. Therefore, the minimum requirements in each of the three eligibility areas allow candidates to apply various combinations of education, experience, and professional development to meet the minimum requirements, recognizing that CAPP candidates come from varied backgrounds.

1. E ducation/Licensing/Credentialing: Minimum Points: 4/Maximum Points: 40 Note: Points awarded for highest level of education achieved from an accredited educational institution.

High School Diploma or GED

4 points

Associate’s Degree

8 points

Bachelor’s Degree

16 points

Master’s Degree

24 points

Doctorate

40 points

Note: Licensee/credential holder must be in good standing with the licensing agency/credentialing body.

Applicable Professional Licensing: (e.g., engineer, architect, accountancy, construction, etc.)

Points: __________ (8 points per license) Applicable Professional Certification Designation (must be applicable to competency as a CAPP): (e.g., project management professional, LEED, etc.)

Eligibility requirements may focus on one requirement area, with the understanding that candidates are expected to obtain the knowledge, skills, and abilities from other content areas to demonstrate competency.

Meeting eligibility requirements for the CAPP is the threshold in assessment of the full scope of applied knowledge that describes the parking management professional. Independent of the

Points: __________ (4 points per designation) Total Education/Licensing/Credentialing Points: ________ 2. E xperience: Minimum Points: 12 (3 years)/ Maximum Points: 40 (10 years) Note: Parking professional experience refers to supervisory and/or managerial roles and/or contact with same (e.g., consultants, vendors) and/or equivalent experience in a related field. Equivalent experience in a related field must be combined

CAPP CANDIDATE HANDBOOK 5

with a minimum of three years of experience — at any level — in the parking industry: No experience points are awarded for service in the parking industry below the manager/supervisor level. Each year of experience equals four points. Four points can be claimed for each additional year of management/ supervisory experience up to a maximum of 40 points.

Minimum Number of Eligibility Points Required for CAPP Candidacy: 50 Category Points: Education/Certificate/Licensing: ____________ Experience: ____________ Professional Development: ____________

Examples of Applicable Job Titles Include:

TOTAL POINTS:

• Executive Director

____________

Questions concerning eligibility should be directed to the CAPP Certification Program at 571.699.3011 or via email at capp@parking.org.

• Director of Parking/Transportation • Administrative, Operations, IT, or Financial Manager • Parking Coordinator/Administrator • Associate/Assistant Director/Manager

Applying for the CAPP Credential

• Project Manager

The CAPP Application is downloadable from the CAPP website at parking.org/capp. Candidates may also request a printed version. Applications must be submitted in writing or via fax, filled out completely, and signed by the candidate.

Applications will not be accepted without payment and documentation of education, professional development, and experience. Endorsements must be received via USPS or courier independent of the application. The fee to apply for the CAPP credential is $450 (IPI members) or $700 (non-IPI members) U.S., which includes a non-refundable $100 application fee. All CAPP correspondence, scores, and certificates will be mailed to the candidate’s preferred address as indicated on the application. Applicants are responsible for notifying the CAPP Certification Program in writing of any change of name, address, or contact information.

• Consultant/Vendor • Program Supervisor (Parking, Transport, Enforcement, Security) • Contract Manager/Commercial Operator Managerial/Supervisory Parking/Transport Experience: _________ years X 4 points per year =_________ Related Managerial Supervisory Experience + 3 years in Parking Industry:_______ years X 4 points per year =_______ Total Experience Points: ______________ 3. P rofessional Development/Continuing Education: Minimum Points: 25/No Maximum Note: Professional development courses/training must have been completed within the past five years and be applicable to the role of the CAPP (e.g., IPI webinars, IPI courses and training, other professional training programs, other professional certificates). One point is awarded per contact hour of professional development/continuing education.

Professional Development Continuing Education:

_______ points

Professional Certificate Award Continuing Education:

_______ points

The application contains a checklist of requirements designed for self-assessment of eligibility. Incomplete applications will not be considered. Applications will be processed within 30 days of receipt. If an application is approved, candidates will receive email instructions concerning examination registration procedures and testing options.

Candidates submitting incomplete applications will be notified in writing of deficiencies and provided 30 days to produce the missing documentation or application items. If the application is not complete within the 30-day window, the CAPP Certification Program will provide notification that the application is incomplete. Upon receipt of the second notice, candidates are provided 14 additional days in which to produce the requested application documents or request a withdrawal from consideration. Withdrawal or failure to respond to requests for information results in a refund of the CAPP Certification Program fee, minus the $100 application fee. If an application is denied at the end of the deficiency/correction

Total Professional Development Points: _______

CAPP CANDIDATE HANDBOOK 6

review cycle, candidates may appeal the decision by requesting a final application review in writing to the CAPP Certification Board Appeals and Discipline Committee. The committee, or its agents, will review the application and make a final decision within 30 days of receipt of the appeal.

are encouraged to contact the CAPP Certification Program prior to submitting an application.

The CAPP Scholarship Fund Established in 1997 to benefit CAPP candidates based on a needs-based assessment, the CAPP Scholarship Fund is designed to provide assistance to support candidates’ efforts to achieve and maintain the CAPP credential. The CAPP Scholarship Committee is responsible for making the scholarship awards based on the following policy:

Verification of Candidate Eligibility The CAPP Certification Board reserves the right to verify the experience, education, and professional development attested to by the applicant. This may be accomplished by a phone interview with a supervising parking professional or employers or through verification of education/professional development transcripts, certificates, and/or licenses. Additional documentation may be requested to support the application attestations.

1. Scholarships are available to offset the cost of registration fees, travel, and lodging expenses related to earning and maintaining the CAPP credential.

2. If requesting assistance for professional development required to support an application for CAPP candidacy, applicants must demonstrate progress toward the required 50 eligibility points required for CAPP candidacy.

Certification of Accuracy, Agreement, and Release Authorization

3. If requesting assistance toward recertification requirements, a CAPP must demonstrate that he or she has accumulated a minimum of 10 recertification points supporting the threeyear, 20-point requirement.

Candidates are required to attest and certify the veracity and accuracy of the application and to agree to abide by the CAPP Code of Ethics principles and rules, which are available for download from the CAPP website at parking.org/capp. Any misrepresentation or misconduct related to the application or examination may result in disqualification or revocation of certification. By applying for the CAPP credential, candidates agree to the terms set forth in the application and this CAPP Candidate Handbook regarding certification requirements and the examination.

4. There is a lifetime award limit of $5,000 per applicant.

Applying for a CAPP Scholarship The CAPP Scholarship application forms are downloadable from the CAPP website at parking.org/capp. All information included on the scholarship application is kept confidential and secure according to the IPI privacy policy.

Endorsement

CAPP scholarships are given to individuals needing to attend in-person professional development courses. Scholarship applications are considered twice yearly, in November and April; applications are accepted year-round but must be submitted by October 15 and March 15, respectively, to be considered in November or April. Award decisions are made within 30 days of the deadlines and are binding. Questions concerning the CAPP Scholarship program should be directed to capp@parking.org or by calling the CAPP Certification Department at 571.699.3011.

Every candidate must obtain an endorsement from an appropriately certified individual or employment supervisor who is willing to attest to the applicant’s assertions regarding professional experience and to confirm that the candidate is in good standing within the profession. If a CAPP credential holder is not available, another qualified professional with knowledge of the CAPP certification or a supervisor of the candidate’s employ may validate/endorse the candidate’s claim of professional experience and professional standing. The endorsement must be submitted independent of the application.

Refunds

Statement of Non-Discrimination

Should an application be denied, the program fee will be reimbursed, less the $100 application fee. Similarly, candidates requesting a withdrawal from consideration will be refunded the CAPP fee less the $100 application fee. Candidates suspecting they may not meet CAPP eligibility requirements

The CAPP Certification Board shall admit applicants regardless of age, sex, sexual orientation, race, religion, ethnicity, national origin, disability, or marital status and provide all rights and privileges, as well as open access to programs, examinations, and certification.

CAPP CANDIDATE HANDBOOK 7

Special Accommodations

CAPP staff with access to protected information is expected to safeguard that information from unauthorized disclosure. This includes, as appropriate:

The CAPP Certification Board grants reasonable accommodations for candidates with documented disabilities, in compliance with the Americans With Disabilities Act. If special assistance or arrangements are required, the following protocol must be followed:

• Computer Systems and Applications Security: Central processing units, peripherals, portable storage devices, operating systems, applications software, and data; • Physical Security: The premises occupied by CAPP and/or the IPI personnel or contractors using computer equipment storing or having access to protected information;

1. A request for accommodations must be made by the candidate in writing when the CAPP application is submitted. This request must include a complete description of the requested accommodation.

• O perational Security: Environmental control, power equipment, and operational activities related to operations;

2. Documentation of the disability, as diagnosed by a qualified health care professional, must accompany the accommodation request.

• Procedural Security: Established and documented security processes for information technology staff, vendors, management, and individual users of protected information;

Candidates requesting accommodations may be contacted by the CAPP Certification Board to discuss the disability and requested accommodation. In conference with a psychometrician, with consideration of examination security and examination administration guidelines, a reasonable accommodation will be made. Candidates will be notified in writing of the accommodations to be offered.

• Network Security: Communications equipment, transmission paths, switches, terminals, and adjacent areas.

The IPI and the CAPP Certification Board reserve the right to change this policy at any time by notifying users of the adoption of a new privacy statement.

Examination Information

Privacy/Confidentiality Policy

Examination Development

The CAPP Certification Board abides by the IPI’s strict privacy/ confidentiality policy demonstrating its firm commitment to CAPP candidates and certificant privacy (available at parking.org/capp). The policy applies to all aspects of the CAPP credential, including the secure handling and storage of application materials, examinations, scores, and candidate and certificant records. CAPP staff is required to complete a nondisclosure document agreeing to protect the privacy of CAPP certificants and candidates. It is the policy of the CAPP Certification Board that nondisclosure-protected information may not be released to or shared with:

The content validity (relevance), fairness, and accuracy of the CAPP examination are assured. The CAPP Certification Board, working with experts in the field of certification programming, mandates that the examination development, administration, scoring, and reporting adhere to international professional standards and guidelines establishing assessment and certification best practices. The most important of these standards are promulgated by such key organizations as the National Commission for Certifying Agencies (NCCA), ISO/American National Standards Institute (ANSI) 17024 Standards, American Psychological Association (APA), and Council on Licensure, Enforcement and Regulation (CLEAR).

This body of standards provides a means for ensuring that the assessment and credentialing process is a fair measure of competence and is legally defensible.

1. Any member of the public unless there is applicable statutory exception or written release from the CAPP candidate or certificant.

2. Any member of the CAPP Certification Board unless the recipient has a legitimate interest for the use of that protected information to perform a service or carry out a responsibility within that person’s scope of employment or engagement as a public official.

The examination content outline is based upon the 2013 Job Analysis Study (also called a role delineation) that will be revalidated periodically. The most recent study findings have been implemented and used a full-scale survey methodology inviting all known parking professionals and CAPPs to participate. This research was performed under the direction of

The CAPP procedure is that protected information may only be released or shared in accordance with this policy.

CAPP CANDIDATE HANDBOOK 8

a panel of Subject Matter Experts (SMEs) representing the full complement of diversity in the field, providing a documented link between the content of the examination and practice on the job as a CAPP.

best response, first answering the questions they are sure of, returning to the more difficult questions as time allows. Credit is given only for questions that have responses; questions left blank will be scored as incorrect. Therefore, there is no penalty for guessing.

The passing standard (cut score) for the CAPP examination was determined using methodologies involving a representative panel of CAPP SMEs and empirical judgments (Angoff, Design V). New forms and versions of the examination are systematically implemented to protect the integrity and security of the examination program and to conform to testing industry standards. Each new examination form contains a significant percentage of new questions that are unique to the new form.

Psychometric procedures are used to score the examinations in compliance with relevant technical guidelines. The CAPP examination reports scores using a scaled score model, in which raw scores are placed on a 0–100 scale, with 70 reported as the passing score on all examinations. Score scaling is a common psychometric practice used on many examinations, including the SAT, ACT, and CPA examinations.

At the end of the testing session, a computer-generated score report will be issued.* This score is provisional, pending statistical verification that will take place within 72 hours. If candidates do not hear from the CAPP Certification Board or its agent within that time period, they may assume the score stands as reported. Candidates passing the examination will not receive a scaled score. Failing candidates will receive a scaled score, along with a diagnostic report indicating content areas of weakness.

The examination score is based upon the total number of correct responses that represent competency. Scores are unrelated to the performance of other candidates taking the examination. *At times during the examination development cycle, candidate scores may be withheld pending further psychometric analysis.

Withheld scores will be released within approximately 60 days of the test administration date.

Ongoing question writing, question review, and examination and question analyses are conducted to ensure that the validity, reliability, and other psychometric characteristics of the examinations conform to standards. New questions written

by CAPP SMEs are reviewed multiple times, verified to an approved reference, and linked to the examination content outline. All questions undergo statistical review to ensure they operate properly. All of these activities are overseen by professional test development and psychometric staff, as contracted by the CAPP Certification Board. The board is highly confident that the validity of the exam content, the reliability of the test instruments, and the measurement processes employed to analyze, score, and establish reporting scores are of the highest caliber.

Examination Content As described, the examination content outline is based upon job analysis research of the role of the parking professional.

The examination construction is based upon the importance rating of the seven main content areas. A complete content outline follows.

CAPP Examination Content Outline Content Area I: General Knowledge (5 percent of exam, 7 questions) A. Understands the variables and considerations of facility design (surface and structure), including:

Examination Design, Scoring, and Reporting The CAPP examination comprises 150 live (scored) and 15 pretest (not scored) four-option, multiple-choice questions, administered using computer-based examinations. Candidates are allotted three hours to complete the exam. Each multiplechoice question has four answer choices; only one answer choice is correct. It is a closed-book examination. Candidates have access to an on-screen calculator at all times during the examination and will be provided with scratch paper that will be collected after the test administration. Candidates are encouraged to read the questions carefully, choosing the single

1. Functional design 2. Operational considerations (e.g., safety and security, automated) 3. Financial feasibility 4. Site considerations, location, climate, and local architecture 5. Maintenance considerations 6. Federal, state, and local ordinance requirements

CAPP CANDIDATE HANDBOOK 9

B. Understands the relationship of sustainability practices to parking management

4. Facilities and operational services providers (e.g., physical maintenance, staff, security, data management, revenue equipment)

C. Understands the variables and considerations of facility construction, including:

D. Makes decisions concerning revenue control equipment, including:

1. Bid process

1. Researching and matching various system options to use patterns (e.g., gated vs. un-gated, coin, electronic, self-pay)

2. Project management D. Manages the procurement process for goods and services E. Understands debt (e.g., types and purposes, bond indenture, and debt service obligations)

2. Performing a cost-benefit analysis on different systems; selecting system(s)

Content Area II: General Management (20 percent of exam, 30 questions)

3. Financing and contracting system purchase and installation

A. Establishes, leads, and holds responsibility for corporate/ facility:

E. Establishes/reviews policies and procedures (e.g., enforcement, fines, special events)

1. Management structure and teams

F. Develops/implements transportation demand management (TDM) plans, including:

2. Internal communications 3. Business and strategic plan

1. Programming by mode-split (e.g., bike, carpools, transit)

4. Performance measures

2. Coordinating TDM and transit with parking management

5. Budgeting

3. Marketing to and educating stakeholders

6. Hardware and software interoperability

4. Assessing and measuring the effectiveness of the program/strategies

7. Electronic data security (e.g., encryption, data storage, back-up, PCI compliance) 8. Customer service policies

Content Area III: Operations Management (40 percent of exam, 60 questions)

9. Project management

A. Performs operation management services based on: 1. Industry segment (e.g., airport, municipal, university, hospital, commercial operators)

10. Risk management, including: 1. Business practices/liability exposure

2. Number of spaces, ingress/egress lanes, and demand cycles

2. Financial markets/economy 3. Revenue/inventory/asset control

3. Standard operating procedures, including:

4. Facility maintenance

1. On-street

5. Data management, data security, remediation

2. Off-street

6. Safety and security

3. Valet

7. Emergency procedures

4. Multi-modal

B. Manages revenue sources, cash flow, allocation of resources

5. Fleet management

C. Establishes/maintains business partner relationships and alliances, including:

6. Buses and shuttles 7. Events

1. Government and quasi-government

4. Use of technology (e.g., parking guidance systems, hand-held equipment)

2. Administrative services providers (e.g., bookkeeping, banking, insurance, record-keeping)

5. Peak demand/utilization strategies

3. Professional service providers (e.g., architects, engineers, attorneys, consultants)

CAPP CANDIDATE HANDBOOK 10

1. Structure (e.g., corrosion, spalling, delamination, oxidization, cracking, roof leaks)

B. Manages parking system staff by: 1. Writing and updating employee job descriptions based on required skills and responsibilities

2. Equipment (e.g., elevators, fencing, lavatories (WC), lighting, signage, revenue)

2. Recruiting staff

3. Aesthetics (e.g., painting, landscaping, cleaning)

3. Setting staffing levels, organizational structure, performance goals, and scheduling

2. Identifying, analyzing, and prioritizing long-term, shortterm, and preventive maintenance projects

4. Performing staff internal and external training (e.g., safety, benefits)

3. Implementing cost-saving measures, including energyefficient equipment upgrades

5. Adhering to union and/or parking system contract requirements

4. Ensuring continuity of services 5. Performing in-house or subcontracted maintenance:

6. Coordinating with human resources personnel 7. Applying management theories

1. Structural (e.g., concrete, beams, coatings, sealants)

8. Establishing, applying, monitoring, and/or enforcing:

2. Equipment (e.g., elevators, fencing, lavatories (WC), lighting, signage)

1. A code of ethics

3. Aesthetics (e.g., painting, landscaping, cleaning)

2. Policies and procedures

6. Conducting quality control maintenance performance inspections

3. Incentive programs 9. Monitoring performance and conducting evaluations

G. Safeguards parking system assets by:

10. Providing a safe and secure work environment by:

1. Establishing internal revenue controls by:

1. Complying with the Fair Labor Standards Act (e.g., discrimination, sexual harassment, severance, overtime, minimum wage)

1. Eliminating staff conflicts of interest 2. Segregating duties 3. Managing bank-facility relationship

2. Posting employee safety and rights information, material safety data sheets (MSDS), and hazardous material placards

2. Managing assets by keeping inventory records, redundant systems, and performing audits

3. Providing protection from workplace injury, hazards, the elements, and crime

3. Responding immediately and consistently to unexpected findings in revenue and inventory audits

C. Establishes policies for and manages emergencies (e.g., fire, injury/accident, crime, power outages)

4. Using active and passive security monitoring systems H. Establishes and supervises the parking system enforcement policy, including:

D. Establishes relationships with third-party service providers E. Manages the revenue control system(s) by:

1. Purpose of enforcement (e.g., safety, vehicle turnover requirements, quality of life for stakeholders)

1. Managing the installation of system hardware and software

2. Personnel training

2. Training staff and ensuring customers are able to use the system

3. Enforcement practices (e.g., warning, citations, booting, towing, impounding)

3. Managing, supervising, auditing, and reporting on functionality, security, and revenue

4. Fine collections 5. Adjudication and appeals

4. Setting maintenance and revenue collection schedules

I. Holds responsibility for day-to-day financial operations, including:

F. Establishes and follows a maintenance program schedule by:

1. Establishing and reviewing fee structures and revenue collection procedures based on evaluation of:

1. Conducting regularly scheduled inspections to identify maintenance requirements for facility:

CAPP CANDIDATE HANDBOOK 11

2. Types of fees (e.g., permit, hourly, daily, weekly, event)

Content Area IV: Financial and Operational Auditing (15 percent of exam, 22 questions)

3. Rate schedules related to time of day, special events, overnight, long term, and lost tickets

A. Performs strengths, weaknesses, opportunities, and threats (SWOT) analyses

4. Fee payment options

B. Develops and evaluates performance metrics

5. Market survey comparisons

C. Performs internal financial audits

6. Budget variances

D. Assists external financial auditors

1. Numbers of transactions

E. Prepares for/assists in unscheduled outside regulatory compliance audits (e.g., EPA, OSHA, fire marshal, FTA)

2. Controlling and auditing revenue by performing: 1. Daily reconciliation by method of payment

F. Creates/implements management plans to address audit findings

2. Monthly access card/permits audits comparing active vs. paid

Content Area V: Federal, State, and Local Laws (7 percent of exam, 11 questions)

3. Scheduled and unscheduled internal auditing of revenue (e.g., surprise equipment and vehicle inventories, audit of payroll records)

A. Understands the basics of public policy, including:

4. Reporting on audit findings

1. Federal and state funding initiatives affecting parking and business pattern operations

3. Controlling and auditing expenses, including: 1. Comparison of orders-to-invoice to-inventory

2. Grant funding

2. Comparison of contract to payments 3. Payroll

3. Advocacy to protect the public, serve the general welfare, and improve operations

4. Taxes and fees

4. Community development initiatives

5. Changes to purchase patterns (e.g., gas purchase doubled in one month)

5. Enterprise zone initiatives/parking benefit districts B. Understands applicable rules, regulations, and laws, including:

4. Performing internal operational performance audits to assess:

1. Compliance requirements of:

1. Cash and credit transaction processing procedures

1. Americans With Disabilities Act

2. Data security for credit transactions 3. Stakeholder satisfaction

2. Environmental Protection Agency or state or local equivalent

4. Safety and security

3. FERPA/HIPPA

5. Emergency preparedness

4. Use of commercial driver’s licenses (CDL) 2. Reporting requirements for:

6. Staffing requirements

1. Transportation Safety Administration/Federal Transit Authority

7. Maintenance goals and requirements 8. Energy consumption

2. Hazardous materials regulations (HMR) (e.g., state and local emergency response commissions)

J. Designs and maintains a disaster preparedness program, including responses to and safeguards for:

C. Understands federal, state, and local funding opportunities

1. Natural and/or man-made disasters/incidents

D. Understands grant application, spending, and reporting requirements

2. Data and information protection (e.g., computer system backups, off-site data storage, off-site monitoring)

E. Understands the relationship between federal, state, and local agencies; advocates on behalf of stakeholders

3. Equipment and asset protection

CAPP CANDIDATE HANDBOOK 12

Content Area VI: Marketing and Public Relations (7 percent of exam, 11 questions)

as a CAPP. Candidates are encouraged to review resources and

A. Establishes and/or implements an external communications policy and protocol

be weak. The CAPP Certification Board does not recommend

B. Shares the details of emergency/disaster response(s) with stakeholders

information tested on the examination pertains to the common

C. Identifies and markets services based on stakeholder and service profiles, competitors, and feedback

Content Outline.

D. Implements marketing practices to increase market share, improve customer retention and satisfaction, and increase revenue

text or author. This list is not intended to be inclusive but

E. Communicates organizational mission and service expectations to stakeholders

does not guarantee successful performance on the examination.

information in content areas where skills or knowledge may that candidates memorize all recommended references. The body of knowledge that is delineated in the CAPP Examination

The CAPP Certification Board does not endorse any particular reflects references used to support the test development process. Use of the references during study for the CAPP exam • Americans With Disabilities Act of 1990 and the ADA

F. Practices community involvement/engagement

Administration Guidelines (ADAAG)

Content Area VII: Analysis and Application of Technology, Including Use of: (6 percent of exam, 9 questions)

• The Dimensions of Parking, Urban Land Institute, National Parking Institute, 5th Edition • The Fair Labor Standards Act of 1938, as amended

A. Online business services (e.g., reservations, permit applications and renewal, citation payments and appeals)

• The Family Educational Rights and Privacy Act of 1974

B. Smartphone technology (e.g., pay-by-phone, near-field communications, QR code)

• Federal Motorcarrier Safety Administration (U.S.

C. Real-time communications (e.g., GPS, parking availability, bus schedules/arrivals)

• The Generally Accepted Accounting Principles

Department of Transportation)

• The Generally Accepted Auditing Standards

D. License plate recognition

• The Health Insurance Portability and Accountability Act of

E. Social media marketing and communication

1996/Family Educational Rights and Privacy Act of 1974

F. Web-app technology

• The High Cost of Free Parking, Shoup, Donald C., 2005

G. Wireless sensing devices for traffic/inventory management

• LEED Certification Requirements, U.S. Green Building

H. Green/sustainable technologies and systems (e.g., EV stations, smart lighting, solar)

Council, 2000

I. Cloud-based programming (e.g., security, connectivity access, data-storage capacities)

• Lots of Parking: Land Use in a Car Culture,

J. Demand response transportation systems (e.g., bicycle sharing, car sharing)

• Management: Building a Competitive Advantage, Bateman,

K. Predictive parking algorithms

• Management: Leading and Collaborating in a Competitive

Jakle, Scuttle, 2004 Snell, 3rd Edition, 1996 World, Snell, 7th Edition, 2007

A set of sample questions is included as Appendix A.

• Omnibus Transportation Act of 1991

Suggested References: CAPP Examination Preparation

• Parking 101: Parking Primer, International Parking Institute, Volume 1

The CAPP Certification Board provides a suggested reference list as a resource that may be useful to supplement the education and experience related to competent performance

• Parking 101: Parking Management: Planning, Design and Operations, International Parking Institute, Volume 2

CAPP CANDIDATE HANDBOOK 13

• Parking Structures, Chrest, Smith, et al., 3rd Edition, 2001

SOV

• Parking Management Best Practices, Litman, 2006

SWOT Strengths, Weaknesses, Opportunities, and Threats

Single-occupancy Vehicle

• 21st Century Security and CPTED, Atlas, 2008

TDM

Transportation Demand Management

Additional Opportunities for Study

Examination Registration

IPI offers single and multi-day training seminars and workshops independent of the CAPP Certification Board. The CAPP Certification Board provides no training, nor educational materials, and it is important to note that candidates for the CAPP are not required to purchase training or education materials from the IPI in order to pass the examination.

Once a CAPP application is approved, candidates will receive official notification of their right to register to take the CAPP examination and instructions on how to do so.

The examination is offered via computer administration at more than 250 test sites in the U.S. and Puerto Rico, U.S. territories, Canada, and various sites outside of North America. Test sites operate in all 50 states, and most are open from Monday to Saturday from 9 a.m. to 9 p.m., and Sundays from 1 p.m. to 6 p.m., excluding holidays. These sites are operated by the CAPP administration contractor, ISO Quality Testing. Information concerning testing center locations and hours of operation may be found at www.isoqualitytesting.com; click the “Take a Test” tab and then the “Locate a Testing Center” hyperlink. Note: Candidates may not register for a testing site until registration information is provided by the CAPP Certification Board upon approval of the application.

Attendance at IPI courses and training is not a prerequisite to take the CAPP examination; the courses are not designed to serve as examination preparation classes, nor do they serve any ancillary examination-related purposes. The course curriculums are designed specifically to review broad concepts and offer high-level overviews of IPI-relevant topics and sub-topics. More information about educational opportunities may be found at the “Meetings & Events” and “Professional Development” sections of the IPI website (parking.org).

Education/training courses are neither designed, nor marketed, to provide the level of detailed review of technical knowledge required for examination preparation.

Once approved to take the CAPP examination, candidates will receive correspondence directing them to:

Acronyms Used on the CAPP Examination

1. Navigate to the testing contractor examination registration page: www.iqttesting.com

The list that follows includes all acronyms used on the CAPP examination. Candidates should be familiar with these acronyms and recognize their meaning.

2. Choose the option “Exam Registration” 3. Enter the provided username and password to login: Username: (Your email address) Password: Unique CAPP applicant number included in your approval to test letter from Iso-Quality Testing, Inc.

ACRONYM EXPANSION AVI

Automatic Vehicle Identification

DSL

Digital Subscriber Line

DVR

Digital Video Recorder

EPA

Environmental Protection Agency

4. Select the organization: IPI 5. Select the exam: CAPP

FEMA Federal Emergency Management Agency GPS

Global Positioning Satellite

HOV

High-occupancy Vehicle

After logging in, please follow the on-screen instructions to schedule an appointment. Note: Candidates must test within 12 months of receipt of application approval. For assistance, click on the “Contact Us” tab on the home page and send a message to the testing company customer service, or call (toll free in U.S. and Canada) 866.773.1114 or (other countries) +1.727.733.1110.

LEED Leadership in Energy and Environmental Design MSDS

Material Safety Data Sheets

OSHA Occupational Safety and Health Administration PSI

Pounds per Square Inch

RFID

Radio Frequency Identification

RFP

Request for Proposal

ISO Quality Testing maintains an online demo of its test delivery system which you can access at http://home.smttest.com/ candidates.aspx. Many candidates find it helpful to familiarize themselves with the system before they visit the testing site.

CAPP CANDIDATE HANDBOOK 14

Rescheduling an Examination Registration

security affidavit agreeing to abide by all rules and regulations, including the following:

Candidates scheduled to take the examination may reschedule or cancel for a $25 charge if the request is made five working days in advance of the scheduled administration date. The examination cannot be rescheduled five days prior to the scheduled testing date unless the following four situations have occurred:

• During the registration procedures at the test site, candidates must sign the test roster and provide one form of valid government-issued photo identification with a signature, such as a driver’s license or passport.

• No books, papers, texts, references, or personal calculators are allowed into the examination room. An on-screen calculator will be provided, along with scratch paper and a pencil that will be collected by the test proctor after testing.

No electronic devices of any kind are permitted in the testing room (e.g., cell phones, smartphones). If any are found, the candidate will be disqualified. If at all possible, personal belongings should not be brought to the testing site. If they are, they will be placed in a secure location and will be unavailable to the candidate during the examination.

Jury duty Death in the immediate family* Military deployment Sickness *The immediate family is defined as a person’s grandparents, parents, spouses, siblings, and children. Please note that proper documentation will be required for any of the four reasons before rescheduling to a new date.

Rescheduling may be performed by accessing the test registration menu at isoqualitytesting.com using the same username and password previously provided. The fee for rescheduling a missed examination administration appointment is $150.

• No food or drink is allowed in the examination site.

Candidates with a specific medical condition (e.g., hypoglycemia, pregnancy, diabetes) requiring the consumption of water or food during the examination period must submit a written request to the CAPP Certification Board for a special accommodation prior to the examination.

Failure to appear at any scheduled examination site without contacting IQT or failure to reschedule an examination date within a one-year window will cause the forfeiture of all application fees. Candidates may reapply for the CAPP Certification Program by paying the full application fee. It is the candidate’s responsibility to contact the computer-testing administrator, ISO Quality Testing, to reschedule a test administration.

• Visitors are not permitted in the examination room.

• At no time during the examination may candidates give or receive help to one another or communicate in any way. Examination proctors have the authority to remove a candidate suspected of cheating from the examination room, at which time scores will be cancelled and disciplinary action will be taken.

Examination Administration Rules and Regulations

• Candidates are expected to follow all instructions from examination proctors, printed in test booklets and answer sheets, and/or displayed in the computer-testing program.

Candidates will be provided with the opportunity to ask questions prior to beginning the examination.

The examination administrator or proctor is the CAPP Certification Board’s designated agent for maintaining a secure and valid examination administration. Any individual found by the CAPP Certification Board or its agent to have engaged in conduct that compromises or attempts to compromise the integrity of the examination process will be subject to disciplinary action as sanctioned by the CAPP Certification Board, the Code of Ethics, and the CAPP Certification Board policies and procedures. Examinations are administered according to a strict protocol to ensure the examination security and protect the right of each candidate to a standardized testing experience. In addition to the attestation on the CAPP Application, as a prerequisite to distribution of examination materials, candidates are required to sign a

The computer-delivered examinations include a five-minute tutorial program designed to give candidates confidence in the use of the program, as well as familiarity with the system prior to beginning the examination. The tutorial questions are for demonstration purposes only and do not affect examination scores. Candidates are encouraged to take the time to complete the tutorial as it explains features of the computerized testing system. The candidate name and the name of the examination will be shown in the upper left corner of the screen. If either of these is incorrect, candidates are asked to inform the proctor.

CAPP CANDIDATE HANDBOOK 15

Examination Scoring and Reporting

A navigation grid is posted on the upper right of the screen, depicting the number of questions on the examination and the status of those questions (answered, bookmarked for review, or skipped). A digital clock is also posted indicating a countdown of available time. Registered candidates may take a sample test (content is not parking-related) before going to the test site by accessing the testing contractor’s website at parking.org/capp.

The CAPP Certification Board works with its testing consultant and contractors in the development, administration, scoring, and reporting of the CAPP examination and facilitates research studies with a committee of CAPPs to establish passing scores for each examination. Using Modified Angoff V standardsetting procedures, the CAPPs are asked to review every question on the examination and provide empirical judgments of the likelihood of competent CAPPs answering the question correctly. Through this process, a raw score representing competency is established. The raw passing score is translated into a scaled reporting score. Passing the examination requires a scaled score of 70.

• Candidates may leave the testing room only after receipt of express permission from the proctor. Candidates must sign out and sign in from the room and must surrender all testing materials when they exit. Exit from the testing room is permitted for washroom and drinking fountain visits only.

Candidates may not access cell phones or leave the building during breaks. Test timing is not paused for these breaks.

1. Candidates passing the examination receive notice of successful performance. The CAPP examination is a minimum competency examination and is not intended to distinguish scores above the passing point. Numeric scores are not reported above the passing point.

• Disqualifying behaviors include: u Creating a disturbance u Aiding or asking for aid from another candidate u Any attempt to remove, copy, buy, sell, or reproduce testing materials

2. Failing candidates receive a numeric scaled score and a report indicating content areas of weakness. The report is designed to provide a tool for study and preparation for retaking the examination.

u Unauthorized possession of test materials u Impersonation of another candidate

3. At the testing site, candidates receive a preliminary printed score report upon completion of the examination; at certain times within the test development process scores may be withheld pending test/question statistical review. In either case, official scores are sent via USPS from the CAPP home office/IPI headquarters.

u Use of contraband materials or equipment in the testing site u Any falsification or misrepresentation of information provided during the CAPP Application process

Candidate Comments

4. Examination scores will be provided only to the candidate via U.S. Postal Service mail and will not be provided by phone, fax, or internet.

During the examination, candidates have the opportunity to post comments simply by clicking on the icon “Comment on This Question.” Once the examination is completed, candidates may provide additional feedback and comments on the examination exit survey. Examination proctors may not discuss or comment on the examination contents. All comments and questions are reviewed and considered by the CAPP Examination Committee; however, security procedures preclude discussion with candidates concerning individual test questions or comments. Candidates should not expect a response to a comment unless it relates to a problem with the examination administration. Candidate comments or lack thereof may be taken into consideration as evidence during the appeals process (details of examination appeal procedures follow).

Retesting for Failing Candidates Failing candidates are allowed to reapply to retake the examination upon payment of a $150 re-examination fee. The first retake may take place as soon as the re-examination fee is received and processed. Candidates may retest four times.

An additional $150 re-examination fee must be paid for any subsequent retest. Candidates are afforded 12 months in which to take and pass the examination. After the fourth failure there is a six-month waiting period, after which candidates may schedule another retest.

CAPP CANDIDATE HANDBOOK 16

Examination Appeals

Section 3: Appeal Procedures

Examination candidates have the right to appeal examination results within the following specified criteria established by the CAPP Appeals and Discipline Committee.

3.01 Level One: CAPP Appeals and Discipline Committee Appeal Consideration: a) An appeal shall be submitted to the Appeals and Discipline Committee within 14 days of the receipt of examination scores. All communication from the Appeals and Discipline Committee will be mailed to the address stated on the submitted appeal.

Section 1: Grounds for Appeal 1.01 Appellants may appeal examination results in situations restricted to extraordinary circumstances that: • Arise coincidentally with the examination administration,

b) Two representatives of the Appeals and Discipline Committee shall determine the validity of the appeal based upon the submitted documentation as to the existence of extraordinary circumstances described in Section 1.01.

• Are outside the control of the appellant, • Made the appellant’s experience different from other candidates’ (related to the examination administration) and/or affected the candidate’s ability to receive credit for a test question (related to the examination content),

c) A CAPP Appeals and Discipline Committee representative shall notify the appellant by mail within 10 business days of receipt of the appeal regarding whether the appeal has been accepted or denied. Accepted appeals will be brought to the consideration of the CAPP Appeals and Discipline Committee.

• Were severe enough to account for examination failure, and • Were properly reported to the examination administrator and the CAPP Appeals and Discipline Committee.

3.02 Level Two: Appeals and Discipline Committee Action: a) Only appeals brought forth for consideration by the CAPP Appeals and Discipline Committee representatives will be reviewed. Review will take place within 60 days of receipt of the appeal from the representatives.

Unless all of the above circumstances are met, no circumstance will be considered grounds for appeal.

1.02 If written documentation of the extraordinary circumstances is not received by the CAPP Appeals and Discipline Committee within 72 hours of a computeradministered examination, an appellant will forfeit the right to appeal.

b) The Appeals and Discipline Committee shall review the following: • The appellant’s statement of appeal,

Section 2: Method of Appeal • Be set out in writing;

• A statement from a CAPP professional staff member concerning the exam process relative to the appeal, and

• Detail the nature of the appeal and all particulars necessary for the appeal to be adjudicated;

• Examiner reports and comments submitted by the appellant at the time of the examination.

Appeals shall:

• Be mailed (must be postmarked within 72 hours of the examination administration), faxed, or couriered to the CAPP Certification Board; and

c) The CAPP Appeals and Discipline Committee decision shall be sent to the appellant by mail within 15 business days of the hearing.

• Include a nonrefundable fee of $50.

d) No member of the CAPP Appeals and Discipline Committee will communicate directly with an appellant. Communication concerning the appeal will be made between the CAPP professional staff member and the appellant.

CAPP CANDIDATE HANDBOOK 17

Section 4: CAPP Appeals and Discipline Committee Decisions

of permission from the certificant, newly credentialed CAPPs will be added to the CAPP Registry. The CAPP credential may be used as part of a signature (e.g., on letterheads and business cards) and in accordance with the policies and procedures of the CAPP Certification Board.

4.01 The CAPP Appeals and Discipline Committee may put forth the following decisions based upon evidence presented by the appellant and by the CAPP Certification Board:

Maintaining the CAPP Credential

• Grant the appeal,

To maintain the CAPP credential over time, recertification requirements must be met every three years. Requirements include earning a total of 20 points over the three-year period; points may be spread across the recertification matrix, except for the requirement that one point be earned either by serving as a presenter/co-presenter of a one-hour or longer parking-related presentation, or through successful submission of a professional article (minimum of 1,600 words), or contribution of a regular column in a parking or parkingrelated periodical. The recertification cycle begins on January 1 of the year following the award of the CAPP credential on a pro-rated schedule. Points may not be carried forward from one recertification period to another. The matrix that follows outlines the point distributions and requirements.

• Deny the appeal, or • Deny the appeal and grant the appellant an attempt at the next examination administration without cost to the appellant.

4.02 All decisions of the CAPP Appeals and Discipline Committee are final.

Award of the CAPP Credential Upon notification from the CAPP Certification Board that a candidate has successfully completed all certification requirements, candidates may use the title of CAPP, as long as all requirements for certification are maintained. Upon receipt

CAPP Certificant Recertification Matrix 1. Education Note: Points must be earned through receipt of a degree or a passing grade of a course offered/taken outside of a degree program, as bestowed by an accredited institution of higher education.

College-level course in a related professional/topical discipline (e.g., urban planning, information technology, accounting, finance, economics):

2 points per class

Associate’s Degree:

8 points

Bachelor’s Degree:

16 points

Master’s Degree:

24 points

Doctorate:

40 points

2. Professional Service/Professional Development; (1 point mandatory*) IPI Annual Conference Attendance

4 points

IPI Seminars/Courses/Training Programs

Points as assigned**

Other Professional Seminars/Conferences (max. 4 points per year)

Points as assigned**

Professional Presentation/Feature Article/Regular Column

1 point*

Board-level Professional Service/Leadership (max. 4 points per year)

2 points per year, per board

IPI/CAPP Certification Committee Service

Points assigned by CAPP Certification Board***

Take and Pass the CAPP Certification Examination (must pay exam fee)

19 points

A minimum of 20 points per three-year certification cycle is required to recertify as a CAPP. * CAPPs must either create/facilitate one one-hour presentation or submit one 1,600-word professional article during every three-year recertification cycle.

** E ducators/trainers/presenters are responsible for submitting lesson plans/outlines and timing (e.g., three-hour seminar) to the CAPP Certification Board for point assignments.

*** CAPP Certification Board will determine point assignments based on committee service requirements and continuing education.

CAPP CANDIDATE HANDBOOK 18

In addition to earning the required recertification points, in order to maintain an active status as a CAPP in good standing, certificants must agree to abide by the CAPP Code of Ethics, attest to his or her good standing according to the CAPP Code of Ethics, and pay the $125 (IPI member) or $200 (nonmember) recertification fee. This fee is subject to increase upon approval of the CAPP Certification Board. The CAPP membership will be notified within 30 days via e-newsletter prior to fee increases.

Requests must be made within 350 calendar days of a CAPP retirement or professional change; recertification requirements are waived for professionals holding this status. The designation CAPP (Ret.) may be used.

2. Suspended CAPP status may be awarded in the case of extenuating circumstances that preclude a CAPP from earning the required recertification points within the threeyear recertification window (e.g., serious illness, military leave, or family emergency). The CAPP credential may not be used during suspension, and the credential may only be reactivated once the missed recertification points have been made up and the CAPP is again in good standing.

Recertification points may be earned by attending educational seminars offered through IPI-sponsored conventions or other programming recognized by the CAPP Certification Board, such as college academic courses. Individuals or organizations may apply to the CAPP Certification Board for consideration of recognition of educational programming for recertification points. Full information concerning CAPP recertification policies may be found on the CAPP Recertification section of the IPI website at parking.org/capp.

Fee Schedules CAPP certification program application: • $450 for IPI members • $700 for non-members (Includes a $100 nonrefundable application fee for both members and non-members)

Members are responsible for updating personal contact information. To update personal information, members must go to parking.org/capp. They are also responsible for maintaining records and documentation supporting recertification efforts. The CAPP Certification Board reserves the right to audit recertification documentation and applications. Failure to recertify within the three-year window will result in the revocation of the CAPP credential, and members must complete the full application and examination process to recertify.

Test center computer exam administration (first test administration)* • No Charge Failing to test within 12 months of an application acceptance will result in forfeiture of the entire $450/$700 application fee.

Rescheduling an examination within established deadlines:

A CAPP may appeal the denial of any recertification points or issues associated with recertification to the CAPP Appeals and Discipline Committee. To file an appeal, the CAPP should submit a written document that outlines the appeal to the CAPP Certification Program at capp@parking.org.

• Computer examination administration: $25 payable to the appropriate ISO Quality Testing Center if done within the five days prior to the scheduled testing date.

Rescheduling an examination outside of established deadlines:

Status of the CAPP Credential

• Computer examination administration: $150

CAPPs failing to recertify within the three-year window are forbidden to use the CAPP credential and will be removed from the CAPP Registry. CAPPs whose certification has lapsed will be reinstated if, within one year of the lapse, the CAPP takes and passes the CAPP examination.

Failure to reschedule within a one-year window of the originally scheduled exam date will result in forfeiture of the entire $450/$700 CAPP application fee.

Retesting for failing candidates: • Computer examination administration: $150 per retest

However, under special circumstances the following alternative statuses will be considered:

Recertification:

1. Retired CAPP status may be requested by CAPPs in good standing that are retiring or leaving the parking profession.

• $125 every three years for IPI members/$200 every three years for non-members

CAPP CANDIDATE HANDBOOK 19

APPENDIX A — Sample Questions Content Areas: II. A. Establishes, leads, and holds

1. The industry standard used for planning purposes to calculate the amount of square feet per 90° parking space is

responsibility for corporate/facility: 7. Electronic data security (e.g., encryption, data storage, back-

(A) 180 square feet.

up, PCI compliance)

(B) 300 square feet.

(C) 360 square feet.

5. All of the following risk management practices will reduce slip-and-fall claims in a parking facility EXCEPT

(D) 400 square feet.

Content Areas: I. A. Understands the variables and considerations of facility design (surface and structure), including: 1. Functional design

(A) the use of silane sealer.

(B) provision of adequate lighting.

(C) minimizing the deck slope.

(D) designing expansion joints to minimize gapping.

2. When developing a maintenance program for a facility located in Zone III, a CAPP should consider

Content Areas: II. A. Establishes, leads, and holds

(A) rare instances of freezing and lack of salt use.

responsibility for corporate/facility: 10. Risk

(B) common freezing and salt use.

management, including: 1. Business practices/

(C) common freezing and limited use of salt.

liability exposure

(D) coastal chloride conditions.

6. A CAPP has been hired to manage a surface lot that has parking spaces that are clearly numbered with signs and surface paint. Without knowing the customer base, which type of multi-space meter would work best for this surface lot?

Content Areas: I. A. Understands the variables and considerations of facility design (surface and structure), including: 5. Maintenance considerations

(A) pay and display

3. A CAPP is serving as the project manager overseeing compliance with standards during the contract and design development phase for a new parking facility. Use of which of the following elements will best reduce post-tension slab shortening/cracking if the facility design uses cast-in-place, post-tension structural elements?

(B) pay by space (C) pay and drive (D) pay by day Content Areas: III. A. Performs operation management services based on: 4. Use of

(A) silica fume add-mixture

technology (e.g., parking guidance systems,

(B) a silane sealer

hand-held equipment)

(C) high-quality joist sealants (D) plastic encapsulated tendons

7. An effective job description serves to do all of the following EXCEPT

Content Areas: II. A. Establishes leads and holds responsibility for corporate/facility: 9. Project management

(A) describe the job in a way that will attract appropriate candidates.

(B) describe major areas of an employee’s responsibilities.

4. An example of a best practice that ensures data security is to

(C) state the compensation and benefit levels at each stage of responsibility.

(A) have a dedicated credit card server that is separate from the application server.

(D) serve as a basis for performance expectations, job training, and advancement.

(B) have the software application and credit card transactions stored on the same server.

Content Areas: III. B. Manages parking system

(C) provide a physical receipt to every customer.

staff by: 1. Writing and updating employee

(D) require a signature on all debit or credit card transactions.

job descriptions based on required skills and responsibilities

CAPP CANDIDATE HANDBOOK 20

(C) can be modified to ensure economy and efficiency in cashiering.

8. What is the most effective method of preventing moisture intrusion in the concrete of parking facilities?

(A) use of preventive sealers

(D) are used as guidelines by management.

(B) pressure washing

Content Areas: IV. A. Performs strengths, weaknesses, opportunities, and threats (SWOT) analyses

(C) use of polyurethane deck coating (D) mechanical sweeping

12. The purpose of the performance of regular financial auditing of a parking facility is to

Content Areas: III. F. Establishes and follows a maintenance program schedule by: 5. Performing in-house or subcontracted: 1. Structural maintenance (e.g., concrete, beams, coatings, sealants)

(A) meet accounting requirements.

(B) reduce theft.

9. All of the following are fundamental community benefits of on-street parking enforcement EXCEPT

(C) identify operational weaknesses.

(D) increase revenue.

(A) safety.

Content Areas: IV. C. Performs internal financial audits

(B) vehicle turnover.

(C) quality of life.

13. Common funding mechanisms for public parking targeted to support economic development include all of the following EXCEPT

(D) revenue generation.

Content Areas: III. H. Establishes and supervises the parking system enforcement policy, including: 1. Purpose of enforcement (e.g., safety, vehicle turnover requirements, quality of life for stakeholders)

(A) parking enterprise funds.

(B) business improvement districts (BIDs).

(C) sustainability initiatives.

(D) arts and entertainment initiative districts.

10. A policy to ensure that employees handle daily receipt deposits properly will require

Content Areas: V. A. Understands the basics of public policy, including: 5. Enterprise zone initiatives/parking benefit districts

(A) comparison of actual daily receipts to receipt tapes before deposits are submitted.

14. According to the Americans With Disabilities Act (ADA), the dimensions of a van-accessible parking space include an access aisle of

(B) the conduct of blind counts to receipts without access to daily revenue reports.

(C) employees to double check each other’s receipts before submitting daily deposits.

(A) 60 inches and a parking space of 96 inches.

(D) employees to submit their daily deposit without counting receipts.

(B) 60 inches and a parking space of 60 inches.

Content Areas: III. I. Holds responsibility for day-today financial operations, including: 4. Performing internal operational performance audits to assess: 1.

Cash and credit transaction processing procedures

(D) 60 inches and an accessible route connection of 36 inches.

(C) 96 inches and a parking space of 96 inches.

Content Areas: V. B. Understands applicable rules, regulations, and laws, including: 1. Compliance requirements of: 1. Americans With Disabilities Act

11. Parking systems must establish written cash handling procedures that

15. Disaster preparedness information that is posted for consumers should include all of the following EXCEPT

(A) are consistently and routinely enforced and followed.

(A) “you are here� signage.

(B) may be overridden by management.

(B) maps showing exit routes.

CAPP CANDIDATE HANDBOOK 21

Content Areas: VII. C. Real-time communications (e.g., GPS, parking availability, bus schedules/ arrivals)

(C) directions for elevator/stair use.

(D) the location of the nearest water valves.

Content Areas: VI. B. Shares the details of emergency/disaster response(s) with stakeholders

18. Which of the following, when used in a gated facility, would maximize the reduction of carbon emissions?

16. A survey of parking facility customers indicates that the majority are long-term parkers, but a sizable percentage are short-term visitors. Based on this information, implementing all of the following would help increase customer satisfaction among the majority of customers EXCEPT

(A) magnetic stripe (B) proximity card (C) RFID (D) barcode Content Areas: VII. H. Green/sustainable technologies and systems (e.g., EV stations, smart lighting, solar)

(A) coordinating a van pool program.

(B) installing bike lockers and a tire inflation station.

(C) adding a dry cleaning service within the facility.

KEY

(D) adding a car-wash operation within the facility.

Content Areas: VI. C. Identifies and markets services based on stakeholder and service profiles, competitors, and feedback

17. Which of the following technologies would facilitate communication between busses and riders?

(A) online posting of bus schedules and routes (B) GPS bus tracking with real-time arrival information (C) traffic monitoring systems (D) multi-modal transportation system swipe cards

1: B

10: B

2: B

11: A

3: A

12: C

4: A

13: C

5: A

14: C

6: B

15: D

7: C

16: B

8: C

17: B

9: D

18: C

CAPP CANDIDATE HANDBOOK 22

APPENDIX B — Candidate Application Packet

APPLICATION CAPP Application Instructions

Congratulations on starting the process of becoming a CAPP. Before completing this application, please go to our website at parking.org/capp, select the banner tab “Professional Development: CAPP,” and download the CAPP Candidate Handbook. This guide provides a comprehensive explanation of the application process, eligibility requirements, examination content, development information, and much more. Interested candidates must review the CAPP Candidate Handbook to properly complete this application.

1. List your legal name: this is the name that will be submitted to the testing center. The name must match with the one on your government-issued picture identification card, which you will be required to present as identification at the testing center.

2. All correspondence will be sent to your business address unless you note on the form that the home address is to be your address of record/contact.

There are six parts to the application:

3. Once you have completed the application, you may fax the form to 703.566.2267. This is a dedicated fax line, and your information will be secure. Alternatively, you may scan your application and email it to the address posted on the form.

However, this is not a secure site. Applications may also be mailed via U.S. Postal Service (or via overnight delivery service) to: CAPP Certification Department, International Parking Institute, 1330 Braddock Place, Suite 350, Alexandria, VA 22314. Candidate applications will not be considered without payment.

• Part 1: Personal Information • Part 2: Eligibility • Part 3: Candidate Endorsement • Part 4: Ethics Certification and Attestation • Part 5: C ertification of Accuracy, Agreement, and Release Authorization • Part 6: Payment Information Please ensure all parts of the application are complete. If you have questions, please call 571.699.3011 or contact the CAPP Certification Program at capp@parking.org.

4. Endorsements must not be included with the application.

Your endorsement provider must complete the form, attach the experience form you have provided, and mail it to the CAPP Certification Program independent of the application to: CAPP Certification Department, c/o International Parking Institute, 1330 Braddock Place, Suite 350, Alexandria, VA 22314.

Application information is held in strict confidence according to the CAPP Confidentiality and Document Retention/Privacy Policy. This policy may be viewed on our website under the menu tab “CAPP Publications for Download” and applies to all aspects of the CAPP credential, including application materials, examinations, scores, and candidate records.

CAPP CANDIDATE HANDBOOK 23

Application for the CAPP Certification Examination The completed application should be sent to: International Parking Institute | ATTN: CAPP Certification Program 1330 Braddock Place, Suite 350, Alexandria, VA 22314 | 703.566.2267 Fax capp@parking.org

Part 1. Personal Information Legal Name: Last First Middle

Business Contact Information: Please direct all CAPP communication using my business information

{ Yes

{ No

{ Yes

{ No

Organization Title Address City, State, Zip/Postal Code, Country Phone (plus extension if applicable) Cell Email

Home Contact Information: Please address all CAPP communication using my home information Address City, State, Zip/Postal Code, Country Phone Cell Email

Part 2. Education, Experience, and Professional Development/ Continuing Education

1. E ducation/Licensing/Credentialing: (Required Minimum Points: 4/Maximum Points: 40) Highest level of education achieved from an accredited educational institution

To be eligible for CAPP candidacy you must meet the minimum education, experience, and professional development point requirements: 45 points, plus five additional points from any of the three eligibility categories, for a total of 50 points. The matrix that follows outlines the point distributions and requirements.

High School Diploma or GED Associate’s Degree Bachelor’s Degree Master’s Degree Doctorate

4 points 8 points 16 points 24 points 40 points Points: _______

Note: Licensee/credential holder must be in good standing with the licensing agency/credentialing body CAPP CANDIDATE HANDBOOK 24

(v. 2/15)

Application for the CAPP Certification Examination (cont.)

Applicable Professional Licensing: (e.g., engineer, architect, accountancy, construction, etc.)

Points: _______ (8 points per license)

Applicable Professional Certification Designation (must be applicable to competency as a CAPP): (e.g., project management professional, LEED, etc.)

Points: _______ (4 points per designation)

Total Education/Licensing/Certification Points: ___________ 2. Experience: (Required Minimum Points: 12 (3 years)/ Maximum Points: 40 (10 years)

Minimum Number of Eligibility Points Required for CAPP Candidacy: 50

Note: Parking professional experience must be in supervisory and/

Experience: ________

Category Points: Education/Certificate/Licensing:

or managerial roles and/or contact with same (e.g., consultants,

________

Professional Development:

________

experience in a related field must be combined with a minimum of

TOTAL POINTS:

________

three years of experience at any level in the parking industry: No

Part 3. Endorsement

vendors) and/or equivalent experience in a related field. Equivalent

experience points are awarded for service in the parking industry

Please provide the attached endorsement form with a copy of

below the manager/supervisor level. Each year of experience equals

your experience documentation to a CAPP in good standing or

four points. Four points can be claimed for each additional year of

to an employment supervisor who can attest to the veracity and

management/supervisory experience up to the maximum of 40

accuracy of the information on the application and your suitability

points. Please see the CAPP Candidate Handbook for acceptable

for certification. The CAPP or employer is required to return the

job titles.

document to the CAPP office under separate cover; do not include

Managerial/Supervisory Parking/Transport Experience:

this document in the application.

Part 4. Ethics Certification and Attestation

________ years X 4 points per year = ________

Related Managerial Supervisory Experience + 3 years in Parking

To qualify for the CAPP examination, you must respond to the

Industry:

following questions and sign the Certification of Accuracy,

Agreement, and Release Authorization:

________ years X 4 points per year = ________

1. I hereby attest to and certify that the following statements are

Total Experience Points: ___________

true, correct, and accurate to the best of my knowledge, and I

3. P rofessional Development/Continuing Education: (Required Minimum Points: 25/No Maximum)

further agree to fulfill the obligations set forth as follows: a. { Y { N — I agree to give the CAPP Certification Board timely notice of any contact or address change in writing.

Note: Professional development courses/training must have been

b. { Y { N — Having read the CAPP Code of Ethics on the

completed within the past five years and be applicable to the role

CAPP website, I hereby confirm that I have not violated any of

of the CAPP (e.g., IPI webinars, IPI courses and training, other

its provisions in the past and will comply with all tenets in the

professional training programs, other professional certificates).

future. I agree to act and conduct my professional practice in

One point is awarded per hour of professional development/

accordance with the currently adopted code.

continuing education.

c. { Y { N — I understand that any intentional or unintentional

Professional Development Continuing Education:

__________ points

Professional Certificate Award Continuing Education:

__________ points

Total Professional Development Points:

__________

failure to provide true and complete responses to this application may result in sanctions by the CAPP Appeals and Discipline Committee.

If you answered “no” to any statements above, please provide a written explanation on a separate page. Attach the page to this application.

CAPP CANDIDATE HANDBOOK 25

(v. 2/15)

Application for the CAPP Certification Examination (cont.)

Part 5. C ertification of Accuracy, Agreement, and Release Authorization

2. I am requesting special testing accommodations: { Y { N If you answered “yes,� please attach documentation as specified in the CAPP Candidate Handbook.

By signing this document, I hereby certify that the information provided within and attached to this application is true, accurate,

3. PRIVACY POLICY:

and complete to the best of my knowledge and belief. I understand

I understand that a condition of certification is acceptance from the

and agree that the CAPP Certification Board has the right to contact

CAPP Certification Board of all official correspondence. I understand

any person, agency/entity, or organization to review or confirm any

that refusal to accept official correspondence or requesting to have

information provided in this application. I further agree to authorize

my personal information removed from the IPI member database

the release of any information requested by the CAPP Certification

will cause revocation of certification status. I further understand

Board with respect to the review of this application. I further

that limited information concerning CAPP certificants is posted

understand and agree that the CAPP Certification Board has the

on the online CAPP Registry and that information concerning

right to notify pertinent credentialing and professional organizations

my certification status will be shared with outside agents with my approval. I also understand that the CAPP Certification Board

if it is determined that this application contains false information.

may share my contact information with outside agents promoting

I understand and agree that CAPP certification and recertification

education and programs of interest to parking professionals. I

depends upon my fulfillment of all required criteria and obligations,

have indicated my willingness/unwillingness to be included in the

including compliance with the CAPP Code of Ethics and Policies and

CAPP Registry and to receive additional information related to the

Procedures. I further agree to inform the CAPP Certification Board

profession as indicated below:

in a timely manner if I become the subject of any ethics, criminal, or lesser offenses, complaints, and/or charges.

{ Y { N I agree to have my name, state/province/country of residence, and certification title(s) posted in the CAPP Registry.

I understand that all material included in this application becomes the property of the CAPP Certification Board upon receipt and that neither originals nor photocopies will be returned to me. In the event

For Non-IPI Members Only:

that my certification is suspended or revoked, I agree to comply with

{ Y { N I give my permission for the CAPP Certification Board to share USPS mail and email contact information with outside organizations promoting programs that may be of interest to parking professionals.

all directives or orders of the CAPP Certification Board, including the return of all CAPP credentialing documents. I agree to comply with such directives and orders in a timely manner and at my own expense.

Signature: _________________________________________________________

Date: ____________________________________________________ Print Name: _________________________________________________________

CAPP CANDIDATE HANDBOOK 26

(v. 2/15)

Application for the CAPP Certification Examination (cont.)

Part 6. Payment { I am an IPI member applying for the CAPP Certification Program. Please bill the credit card listed below for the $450 application fee. { I am not an IPI member applying for the CAPP Certification Program. Please bill my credit card below for the $700 application fee. { I am forwarding or enclosing a check in the amount of $450 (IPI member) or $700 (IPI non-member). I understand my application will be held until the check clears.

Credit Card Payment: Name of CAPP Applicant:________________________________________________________________________________________ Applicant Employer:____________________________________________________________________________________________ Credit Card Type: { Visa { MasterCard { American Express { Discover Name on Card: ________________________________________________________________________________________________ Credit Card Number:____________________________________________________________________________________________ Expiration Date (two-digit month and four-digit year):_____________________________________________ CCV Code:____________ Phone:_________________________________________________ Email:________________________________________________ Fax to 703.566.2267 or scan/save and email to capp@parking.org. For questions, contact the CAPP Certification Department at 571.699.3011.

Application Checklist { Complete Part 1: Personal information { Complete Part 2: Eligibility rubric, certificates, and supporting documents { Complete Part 3: Endorsement: Provide an endorsement form to a CAPP or employer with a copy of your experience document form. The endorsement provider must mail a copy of your experience document along with the endorsement document form to the CAPP Certification Program office in a separate mailing. Endorsements attached to this application will not be accepted. { Complete Part 4: Ethics certification and attestation questions and signature { Complete Part 5: Certification of Accuracy, Agreement, and Release Authorization { Complete Part 6: Payment information

CAPP CANDIDATE HANDBOOK 27

(v. 2/15)

CAPP Education/Certification/Licensing Documentation Form (Minimum of a High School Diploma)

Candidate Name Last, First, Middle:______________________________________________________________________ Date Submitted:__________

Dates of Education or Name and Address of Educational Receipt of License/ Facility/License or Credential Credential issuing Body

Name and Title of Program (e.g., college major, XYZ, licensed XXX, certified ABC)

Description of Courses of Study

CAPP CANDIDATE HANDBOOK 28

(v. 2/15)

CAPP Experience Documentation Form Note: This form is to be used to document the three-year experience minimum requirement. The original must be included with your application. A copy must be provided to the endorsement provider and included in the separate endorsement mailing.

Candidate Name Last, First, Middle:______________________________________________________________________ Date Submitted:__________

Dates of Employment Employer’s Name and Address

Name and Title of Supervisor

Description of Roles and Responsibilities Related to Parking Management

CAPP CANDIDATE HANDBOOK 29

(v. 2/15)

CAPP Professional Development Documentation Form Candidate Name Last, First, Middle:______________________________________________________________________ Date Submitted:__________

Dates of Education/ Training

Name and Address of Educational Facility

Name and Title of Program

Description of program, including program contact hours (e.g., length of seminar, webinar) and applicability to the role of the CAPP

CAPP CANDIDATE HANDBOOK 30

(v. 2/15)

Application Endorsement Program (Present this form to endorser with copy of training and experience documentation.)

Please type or legibly print all information in black or blue ink. Sign and mail this form in a separate envelope to:

I nternational Parking Institute ATTN: CAPP Certification Program 1330 Braddock Place, Suite 350, Alexandria, VA 22314 CAPP Candidate Information: Last Name/Surname First Name/Given and Middle Initial Organization Endorser’s Information: Last Name/Surname First Name/Given and Middle Initial Organization Title Endorser’s Mailing Address: Street Address City, State, Zip/Postal Code, Country Phone (plus extension if applicable) Cell Email

Endorsement: I, ____________________________________________ , hereby state that I am (select all that apply) { A CAPP in good standing { Licensed, commissioned, and/or certified as a:_______________________________________________________________________ ____________________________________________________________________________________________________________ License/Certificate #s: ___________________________________________________________________________________________ Licensing body(ies): _____________________________________________________________________________________________ { An officer of the candidate’s employer. Position/Title: __________________________________________________________________ And am knowledgeable of, and in good standing within, the parking profession. I hereby affirm that I personally know, or have researched and reviewed to the best of my ability, the work history, experience, and reputation of the above-referenced candidate and find that she/he meets the requirement of a CAPP as prescribed by the CAPP. In support of my findings, I have attached a copy of the candidate’s statement of experience as presented to me by the candidate. Based upon my findings, I hereby endorse the above-referenced candidate for consideration as a candidate for the CAPP Credentialing Program.

Submitted this ___________________ day of __________________________________ , 20_____.

Endorser’s signature: _______________________________________________________________ CAPP CANDIDATE HANDBOOK 31

(v. 2/15)

1330 Braddock Place, Suite 350, Alexandria, VA 22314 571.699.3011 Phone | 703.566.2267 Fax capp@parking.org | parking.org/capp