Keep informed during planned and unplanned power outages through new GrandBridge Energy website

MEDIA RELEASE - GrandBridge Energy is excited to announce the launch of its new corporate website, grandbridgeenergy.com. In addition to a fresh, contemporary look and user-friendly navigation, the new website has some new tools to help customers be prepared for planned and unplanned emergency power outages.

Planned outages are scheduled to allow our crews to upgrade and maintain electricity distribution systems to ensure a safe and reliable electricity supply to your home and business. Customers are notified in advance of planned outages, and we make every effort to keep the interruption time for planned outages as short as possible.

#DidYouKnow – GrandBridge Energy keeps a weekly list of Upcoming Planned Outages on the new website with details such as dates, times, and street locations? Unplanned emergency power outages can happen unexpectedly at any time of the day or night – caused by animal contact with our electrical distribution system, adverse weather resulting in trees falling on lines or other damage to our equipment, vandalism/theft of equipment, motor vehicle accidents, unexpected equipment failure and loss of electricity supply.

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Get 24/7 Outage Updates

There are several ways customers can be informed about the status of an ongoing outage (planned and unplanned):

* Visit our mobile-friendly Outage Map, outages.grandbridgeenergy.com, to get timely 24/7 updates on the location of planned and unplanned outages and causes and restoration status.

* A Live Chat on the Outage Centre of the website provides 24/7 access to an agent who will answer questions and gather new details you want to share.

* View outage restoration updates on GrandBridge Energy’s social media, Facebook and X.

Report an Unplanned Outage 24/7

Customers can call the 24/7 Outage Info Line tollfree at 1-833-769-3701 to report an unplanned outage not already showing on the Outage Map.

Please keep the phone lines open; do not call if the outage is displayed on the Outage Map.

Tip: Help our crews with outage restoration by reporting potential electrical safety issues (e g , a tree leaning on lines, hearing a bang, or seeing a flash)

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