company spotlight

community | company spotlight Wayne Pipe and Supply

By Cathy Shouse

Wayne Pipe and Supply, Inc. of Fort Wayne has thrived as an industrial and plumbing distributor for decades. To get the inside scoop, we caught up with Samantha Schory, showroom sales consultant. Her family has a long tradition with the company.

Do you have a business philosophy that guides you?

I grew up in this company. I am a 3rd generation employee; my grandfather and father worked for Wayne Pipe. Watching how hard my dad worked for this company taught me a lot. I always strive to make customers feel welcome, comfortable, and understood in their project process. I love when I remember customers from years ago when they return for their new projects. It’s always great to see them smile when I can recall them or their projects. It makes me feel like I’m doing something right when they feel like old friends or family.

Please tell us about your background in the industry and the vision you’re bringing to the showroom.

I have been in showroom sales for the last 15 years. I’ve been with Wayne Pipe for coming up on 17 years. Prior to that, my first job was a barista position at a little mom and pop coffee shop in Glenbrook Mall.

Founded in 1896, how does Wayne Pipe & Supply Inc. continue to adapt to the market?

We are constantly learning about new and innovative technologies in the kitchen and bath industry to be able to provide those options to our clients. Updating our showroom on a regular basis always keeps things fresh.

What might people be interested in learning in the showroom?

Our showroom is close to 5,000 square feet, and we’ve recently remodeled our kitchen area to be able to showcase current kitchen technologies and trends. We are open to the public but recommend appointments so that we’re able to accommodate and take the time with each customer to find exactly what they’re looking for. Having the option to touch, feel, and see how a product works before purchasing is huge, especially when remodeling or building your home.

Would you like to add anything else about your work?

I’ve been very fortunate in my job to find amazing co-workers who are honestly more like family than anything else. It helps our showroom’s success when we all pull up our sleeves, work together, and have fun doing it.

What do you do to relax?

Outside of work, I like to hang out with my two sons when we can. Baking sweet treats for friends and family is a major go-to for me. It’s relaxing yet gives me a reason to share some tasty treats with the close people in my life. Dining out at all the local downtown restaurants with my close friends is a frequent treat. Amazing local food, laughs, and great company is always good for the soul. Wayne Pipe & Supply

waynepipe.com