OCTOBER/NOVEMBER 2026
ISSUE 8
OUTSTANDING
Voices
Judith and Luke: the power of lived experience
Also featuring:
James Rycroft - Thank you- page 26 Welcome to New SCNAC Co-Chairs - page 22 Outstanding Spotlight - BCOP’s Robert Harvey House - page 30 Vivaldi Social Care visit Cedar Lodge Care Home - page 33
Join Today!
You don’t have to be ‘Outstanding’ to be a member! Collaboration Support & Resources
Joining The Outstanding Society (OS) is completely free and offers the opportunity to become part of a passionate community dedicated to sharing and celebrating best practice across the care sector.
Events & Networking
As a Community Interest Company, the OS brings together like-
Knowledge Sharing
continuous improvement in the quality of care delivered to
minded professionals and organisations who are committed to learning from one another, recognising excellence, and driving people who rely on services every day.
Join today!
The Outstanding Society DIRECTORS Zoë Fry OBE
Executive Director Nursing
Ruth French
Executive Director Policy & Regulation
Lara Bywater
TEAM
Alan Fry
Head of Operations
Sonia Pritchard
Executive Administrator
Executive Director Learning Disability, Autism & Mental Health Care
Lucy Knight
Samantha Crawley
Livvi Bywater
Non Executive Director Leadership & Wellbeing
Caroline Cosh
Non Executive Director Homecare
Sanjay Gasiorski-Dhrona Associate Director Diversity, Equality & Inclusion
Vivaldi Social Care Lead
Marketing & Content Assistant
Nikki Todd
SCNAC Project Facilitator
Abby Bradbury OS Project Facilitator
Mike Slator
Associate Director Data & Research
info@theoutstandingsociety.co.uk www.theoutstandingsociety.co.uk
Editor Notes Care Show Birmingham once again demonstrated the
One
of
the
most
important
themes
woven
very best of adult social care, and we are delighted by
throughout many of our sessions was the invaluable
the popularity of both the OS Learning Lounge and
contribution of people with lived experience. Their
the Social Care Nurse Lounge.
voices brought authenticity, perspective and purpose to discussions on quality, inclusion, leadership and
Across two inspiring days, hundreds of conversations,
person-centred care.
presentations and shared experiences reinforced a simple but powerful message:
By sharing their stories, they reminded us why excellence in care matters and helped ensure that
Outstanding
care
is
built
through
learning,
the people we support remained at the heart of every
collaboration and listening.
conversation.
The Learning Lounge welcomed an exceptional range
October marked an important moment for The
of speakers, from sector leaders and regulators to
Outstanding Society as we say thank you to James
frontline practitioners, innovators and experts by
Rycroft, who stepped down as a Director.
experience. James has played a significant role in shaping the The depth of insight shared created an atmosphere
Society's growth, championing innovation, promoting
that was both energising and challenging, providing
outstanding
attendees with practical ideas they could take back to
providers across the sector.
practice
and
supporting
countless
their own services. His passion, generosity and commitment have left a lasting legacy, and on behalf of everyone involved with The Outstanding Society, we extend our sincere gratitude and best wishes for the future.
Alan Fry Editor and Head of Operations
04 Outstanding Voices
October/November 2026
Highlights 06
Another Outstanding Care Show Reflections from Bimringham 2026
Hear from The OS, its partners, and people with lived experience as they share their highlights and key reflections from this year's event.
22
Welcome to the new SCNAC CoChairs
The SCNAC network welcomes two new Co-Chairs, bringing new leadership, insight, and experience to help shape future direction.
secures places at 25 OSDF Birmingham Pride 2027 With demand expected to be high, members are encouraged to register their interest in joining the celebration.
26
A Heartfelt Thank you James Rycroft
As James steps down from The OS we take a moment to reflect on his contribution, achievements, and the lasting impact of his time.
28 Outstanding Spotlight
We shine spotlight on services that have recently achieved an Outstanding rating, celebrating their commitment to excellence.
35 Unsure about Oliver’s Training? Matthew Attfield provides expert guidance on what your service should consider within this important training area, helping providers understand key requirements and best practice.
Another Outstanding Care Show NEC Birmingham, October 7th & 8th The Care Show has once again provided an incredible
From discussions around LGBTQ+ ageing to exploring
opportunity to bring together care professionals,
what truly makes care feel like home, delegates
regulators, experts by experience and sector leaders
consistently told us how powerful it was to hear
to share ideas, challenge thinking and celebrate
directly from those who draw on care and support
outstanding practice. Over two busy and inspiring
services, alongside family members and advocates.
days, the OS Learning Lounge welcomed hundreds of delegates who joined us for thought-provoking
These personal perspectives challenged assumptions,
discussions,
honest
brought policy and practice to life, and reminded us
conversations about the issues shaping adult social
why person-centred care must remain at the heart of
care today.
everything we do.
practical
insights
and
What stood out more than ever this year was the power of bringing together different voices. Whether hearing
from
regulators,
providers,
clinicians,
advocates or people with lived experience, every session reinforced the importance of learning from one another to drive improvement across the sector. Two days packed with learning and inspiration Our programme covered a wide range of topics that matter deeply to care providers and the people they support. Each session offered practical takeaways, fresh perspectives
and
valuable
opportunities
for
discussion, with audiences engaging enthusiastically throughout. Visit our Care Show playlist on YouTube to learn more. The importance of lived experience One of the strongest themes emerging from this year’s Learning Lounge was the impact of speakers sharing their lived experiences.
06 Outstanding Voices
October/November 2026
The value of these contributions has been impossible to ignore. As a result, the OS is already developing plans to place even greater emphasis on lived experience voices at the next Care Show in London in April 2027. Yes, planning has already begun! We’re excited to build on this year’s success by
Thank you
creating even more opportunities for people with lived experience to inform, influence and inspire the
The success of the OS Learning Lounge is only
conversations that shape social care.
possible because of the generosity and enthusiasm of our speakers, panellists, partners and delegates. Every
Spotlight on nursing leadership
session benefited from honest discussion, thoughtful questions and a shared commitment to improving
Alongside the Learning Lounge, the Social Care Nurses
care.
Lounge continued its impressive growth and impact. As we reflect on another successful Care Show, we are The Lounge has become an increasingly important
incredibly grateful to everyone who contributed their
space for social care nurses and clinical leaders to
knowledge, experience and passion over the two days.
connect, share best practice and showcase the critical role nursing plays across the sector.
The conversations may have ended, but the learning continues.
The conversations taking place demonstrated the depth of expertise within social care nursing and
We look forward to seeing many of you at future OS
highlighted the growing recognition of the profession’s
events and, of course, at Care Show London in April
contribution to delivering outstanding outcomes.
2027, where we will continue to champion outstanding practice, celebrate innovation and give an even bigger
It is fantastic to see the Nurses Lounge going from
platform to the voices of those with lived experience.
strength to strength, and we look forward to supporting its continued development at future events.
Because the best learning happens when every voice is heard.
It’s been another great year working with The Outstanding Society to develop their Learning Lounge at Care Show Birmingham. With a fantastic range of engaging topics, it’s always great to see delegates taking part in the conversations.’ Molly Benson Senior Content Producer Healthcare CloserStill Media
07 Outstanding Voices
October/November 2026
Coming together for better care: Ashfield at the Care Show One of our favourite things about the Care Show is the chance to spend time with the people who care as much about this sector as we do. Catching up with familiar faces, making new connections and hearing about the experiences of care teams gave us plenty to reflect on and take forward.
Looking
Matthew Attfield, Lyndy Tinculescu, Paula Gee, Billy Parish and Jax Blunt represented Ashfield Services, enjoying conversations with current clients, potential new partners and colleagues from across the sector.
ahead
with
The
Oliver
McGowan
Mandatory training There was a great deal of interest in The Oliver McGowan
Mandatory
Training
on
Learning
Disability and Autism, including conversations about the updated training materials and the preparations
Throughout the show, our conversations kept coming back to a shared purpose: how we can work together to support the people at the heart of care.
ahead. Our updated materials will go live on 1 December, and we are scheduling drop-in sessions with our cotrainers and facilitators to work through the changes
The value of a conversation
together.
Day-to-day working life is busy, and opportunities to pause and talk can be few and far between. Events like the Care Show give us that time: to ask how things are going, listen to the challenges teams are facing and celebrate the work they are proud of.
These sessions will give everyone an opportunity to ask questions, share their perspectives and discuss what we need to put in place. We value the experience our co-trainers and facilitators bring, and we want them to feel supported as we prepare for the updated
For us, getting to know an organisation means getting to know its people. We want to understand what matters to your team, where confidence is growing and where a little more support could make a difference.
materials. Jax Blunt also recorded a short video for The Outstanding Society, sharing their contribution to the conversation around The Oliver McGowan Mandatory training.
Those conversations help us think together about what meaningful training looks like in practice. What does a team need from its learning? How does that relate to the people they support? And how can we work
together
to
keep
each
person’s
choices,
preferences and experiences at the centre? We were delighted to strengthen existing relationships and begin building some excellent new ones, with plenty of conversations we look forward to continuing
08 Outstanding Voices
October/November 2026
Making space for reflection
Continuing the conversation, together
We were proud to see Paula Gee contribute within
Delegated Healthcare Activities were another key topic
the panel at the Learning Lounge session on “Building
during the show.
a Culture of Reflective Practice: Lessons from Nursing for the Whole Care Team.”
We were pleased to support The Outstanding Society, listen to the discussions taking place and hear the perspectives of the organisations involved. There is real value in making time for one another. Care teams, training providers, professionals and people with lived experience all have something to contribute,
and
we
want
to
keep
creating
opportunities to listen and learn together. Our aim is to turn those conversations into lasting relationships, with shared learning and practical support that keeps person-centred care at the heart of our work. Thank you to everyone who stopped for a chat, shared an experience or asked a question. It was lovely to spend time with you, and we look forward to building on those connections in the weeks and months ahead.
It is a subject close to our hearts at Ashfield. We encourage teams to make space to reflect on their training, consider what they have learnt and explore what that means for their everyday practice. Sometimes, that starts with a simple conversation: What went well? What felt difficult? What might we approach differently next time? We want people to feel supported in asking those questions and sharing their experiences. Keeping the person receiving care at the centre of that reflection gives
those
conversations
a
clear
purpose:
understanding their experience and considering how care can better respond to what matters to them.
09 Outstanding Voices
October/November 2026
Reflections on the Birmingham Care Show 2026 It is about creating a workplace where people feel valued, supported, connected and motivated to deliver excellent care. 1. Purpose and belonging are powerful motivators. Employees want more than a salary and career progression. They want to feel connected to their colleagues, residents and organisation. Research shared by Berkley Care suggests that 80% of care employees would recommend a career in care, demonstrating the strong sense of purpose within the sector. As ever Bright Selection were delighted to be part of an
Outstanding
Society
Panel
discussing
the
importance of Team wellbeing and how in supporting your team, you can help them better support people. It was a great panel and audience, all keen to share best practice with real life examples and real strategies and ideas to take back into the workplace. Ultimately with all of the panel sessions we seek to help others to make a difference in their services; and to continually seek out creating a setting that is Outstanding in all areas of provision, genuinely contributing to people receiving exceptional and person centred, meaningful care. This is why love being able to sponsor and support the work of the Outstanding Society. In our preparation for the panel session our wonderful consultancy team speak with their trusted clients and social care professionals to gain a wider sector insight for us to share alongside our own knowledge of the sector. This was a very engaging topic for all of our contacts, and we are delighted to share our top 10 learning points below. Drawing on the experiences and insights of senior care leaders, HR professionals and our team the research highlights that team wellbeing is not simply
2.
Leadership
behaviour
shapes
employee
wellbeing. The most effective leaders are visible, approachable and genuinely interested in their teams. Listening, coaching and spending meaningful time with frontline colleagues can create greater trust, confidence and engagement. 3. Wellbeing begins with recruitment. Recruiting for empathy, emotional intelligence, resilience, positivity and values is as important as assessing experience. Face-to-face
conversations
and
observing
how
candidates interact with others can provide valuable insight into how they will contribute to the team and residents' experience. 4. Honesty and authenticity build trust. Candidates increasingly expect employers to be transparent about the role, workplace culture and challenges. The promises made during recruitment must be reflected in the reality of working for the organisation. 5.
Financial
Although
security
culture
and
remains purpose
fundamental. are
increasingly
important, competitive pay and financial stability cannot be overlooked. Employees, particularly those in lower and middle salary brackets, may be unable to sacrifice income for a better working environment.
about benefits or wellbeing initiatives.
10 Outstanding Voices
October/November 2026
6. The first 90 days can determine long-term retention. Structured induction, buddy systems, regular check-ins and accessible managers help employees feel welcomed and supported. High turnover during the first three to six months should prompt
organisations
expectations,
to
onboarding
review and
recruitment
early
employee
experiences. 7. Career development is a key part of wellbeing. Employees
want
to
see
a
future
within
their
organisation. Clear progression routes, qualifications, mentoring and internal promotion opportunities can improve engagement and retention. In the departure data collected, 51% of recorded reasons for leaving related to progression. 8. Recognition and appreciation should be part of
everyday leadership, not simply through policies,
everyday culture. Employees need to know that their
benefits or one-off initiatives.
contribution
matters.
Simple
gestures,
regular
feedback, celebrating achievements and recognising
Employees who feel listened to, respected, recognised
milestones can be just as meaningful as formal reward
and supported are more likely to build meaningful
schemes.
relationships, contribute positively to their teams and remain with their employer.
9. Flexibility and psychological safety create stronger teams. Employees need to feel comfortable
For care providers, the opportunity is to move from
discussing challenges, raising concerns and asking for
viewing
support. Leaders who respond with understanding,
recognising
flexibility and practical solutions can build loyalty and
recruitment, retention and care quality.
wellbeing it
as
as
an
employee
a
core
part
of
benefit
to
leadership,
reduce the risk of burnout. 10.
Better
employee
wellbeing
creates
the
conditions for better resident care. Supported and engaged employees are more likely to remain with an organisation,
building
lasting
relationships
with
residents. Continuity, teamwork and confidence can contribute to more personalised care and meaningful resident experiences. Overall conclusion The strongest message from our conversations and experience is that team wellbeing is created through
11 Outstanding Voices
www.brightselection.co.uk
October/November 2026
Stronger Together: Reflections from Three Social Care Nursing Advisory Council (SCNAC) Co-Chairs
The Birmingham Care Show brought together people from across social care to share ideas, experiences and ambitions for the sector. For the three of us, a highlight was seeing our established partnerships flourishing and the difference we can make when we bring our skills and knowledge together. At our stand, beside the Outstanding Society (OS) Learning Lounge, visitors stopped to chat, ask questions and share their experiences. Alongside colleagues from the Queen’s Institute of Community Nursing (Qicn), the Nursing and Midwifery Council (NMC), the Royal College of Nursing (RCN), Skills for Care, the University of Salford and the Foundation of Nursing Studies (FoNS), we explored the opportunities and challenges facing social care nursing.
with other social care nurses. With Qicn and SCNAC colleagues alongside one another, we could discuss
Each organisation brought different expertise. The
opportunities through the care home nurses’ network
trust and understanding built over time were evident
and involvement in their regional SCNAC. This offered
in how naturally we worked together, sharing
routes
knowledge and connecting visitors with colleagues
contributing to the wider voice of social care nursing.
to
peer
support,
shared
learning
and
who could help. These conversations highlighted opportunities for individual nurses and for nursing
RCN colleagues brought guidance on professional
teams within their care settings.
advice, learning opportunities and support for nurses in their working lives. For an individual nurse, this
Turning conversations into practical support
could mean knowing where to turn with a concern or development need. For nurses working together in a
Having colleagues together on the stand meant we
care setting, it could provide a starting point for
could respond to questions with practical suggestions.
exploring
When a nurse spoke about the need for supervision
professional support.
shared
learning
and
strengthening
and support, we could highlight FoNS’ Resiliencebased Clinical Supervision (RBCS) and the opportunity
Having NMC colleagues alongside us helped connect
to access it free of charge. Being able to connect
discussions about everyday practice with the Code,
someone with that support there and then felt like a
professional standards and revalidation. These matter
real win.
to each registered nurse, while also providing a shared foundation for teams to reflect on care, discuss
Another colleague wanted advice on where to connect
12 Outstanding Voices
challenges and learn together.
October/November 2026
Many adult social care nurses, managers and care
The document sparked conversations about local
staff who visited the stand had inspiring ideas that
priorities, common challenges and opportunities to
could improve the quality of care.
learn from one another. It also reinforced the importance of making the councils’ work visible.
Having University of Salford colleagues alongside us
Sharing progress helps nurses see where they can
helped people explore how to take those ideas
contribute their experience and how work in one
forward through research. An observation or question
region might inform developments elsewhere.
from everyday practice could become the starting point
for
a
research
question,
opening
up
Many
visitors
were
interested
and
sometimes
conversations about next steps and the support
surprised to discover the breadth and complexity of
available. It was a reminder that people working in
nursing in social care. Nurses support people with
social care have valuable knowledge and ideas that
complex health needs and long-term conditions,
can shape research and improve people’s lives.
promote independence and wellbeing, lead teams and x
The value was in having these colleagues within the same space. A conversation could
begin
with
one
question and lead to support or an opportunity the visitor had not previously known about. We could draw on one
another’s
knowledge
and help people identify a useful next step. Sharing the work of the councils We were pleased to share a document
outlining
the
priorities and work of each regional
SCNAC.
Bringing
this work together helped visitors see the range of activity taking place across the country and the shared commitment behind it.
13 Outstanding Voices
October/November 2026
Stronger Together: Reflections from Three Social Care Nursing Advisory Council (SCNAC) Co-Chairs
drive improvements in care. Their work combines
informal ones: a visitor sharing a challenge, a
clinical expertise with an understanding of the person,
colleague offering a different perspective, or a
their relationships and what matters to them in
conversation revealing a shared interest. These
everyday life.
exchanges showed how much knowledge exists across social care and how useful it becomes when we make
These conversations reminded us why raising the
time to share it.
profile of social care nursing remains important. Skilled nurses are doing valuable work across the
We left Birmingham proud of social care nursing and
sector,
greater
encouraged to see our partnerships continuing to
recognition. Helping students, colleagues and the
flourish. The event demonstrated the difference these
wider public understand these roles is an important
relationships are already making through shared
part of our work as Co-Chairs.
expertise,
and
their
contribution
deserves
mutual
support
and
a
collective
commitment to improving care. Making space for laughter Thank you to everyone who visited our stand, shared There was also plenty of fun on the stand. Working in
their experiences and worked alongside us. We came
social care can be demanding, and making space for
away
laughter
memories a reminder that meaningful work, strong
and
enjoying
one
another’s
company
matters. We had meaningful conversations, answered
with
ideas,
renewed
energy
and
happy
partnerships and fun can go hand in hand.
important questions and got work done while having fun together.
For
more
information
about
the
SCNACs
and
opportunities to get involved, reach out to The OS That warmth helped create a welcoming atmosphere
(https://theoutstandingsociety.co.uk/scnac/,
contact
where people felt comfortable stopping for a chat. It
Sonia on Admin.SCNAC@theoutstandingsociety.co.uk),
reflected the relationships between colleagues: there was mutual respect, a willingness to help and enjoyment in working alongside one another.
Karen Roberts, Co-Chair North East and Yorkshire
karen.northeastandyorkshire@scnac.co.uk
Time in the OS Learning Lounge and the panel presentations
offered
further
opportunities
to
exchange experiences and reflect on leadership, workforce development and high-quality care. Across these
discussions,
a
recurring
theme
was
the
Cindy Willcocks, Co-Chair South West
cindy.southwest@scnac.co.uk
importance of supporting staff and creating cultures where people feel valued, confident and able to contribute.
Louise Keane, Co-Chair London
louise.london@scnac.co.uk
Some of the most valuable moments were the
14 Outstanding Voices
October/November 2026
A New Chapter for Connected Care Care Show Birmingham 2026 was a particularly special occasion for the Camascope team. Our first Care Show as part of Person Centred Software
(PCS)
brought
together
colleagues,
customers, partners and care professionals from across the sector to celebrate progress and share our vision for the future of care. This Care Show marked an exciting new chapter for our medication management solution, now PCS eMAR by Camascope. While
our
commitment
to
safer
medication
management remains unchanged, being part of PCS creates new opportunities to connect medication information with the wider care record, improving visibility,
reducing
fragmented
workflows
and
supporting more informed decisions. One of the biggest highlights was introducing CarerOS, PCS's new connected operating system for care, and bringing our shared vision to life. With important information often spread across separate systems,
Missed us at Care Show?
CarerOS aims to connect medication management, care planning, staffing, wellbeing and other essential areas of care into one experience. The ambition is to reduce complexity for care teams, giving them more time to focus on delivering highquality, person-centred care.
Discover how PCS eMAR by Camascope and the future of connected care with CarerOS could help your organisation streamline workflows and give care teams more time to focus on what matters most.
A huge thank you to everyone who visited our stand, joined our sessions or shared their experiences. Care Show Birmingham was just the beginning of this next chapter, and we're excited to continue working alongside the sector towards more connected and person-centred care.
15 Outstanding Voices
October/November 2026
Three events, one very important message In a thought-provoking blog by Kate Meacock, campaigner and person with lived experience, a clear message emerges from three major care sector events: the voices of people receiving care and those who support them must remain at the heart of every conversation about the future of care. Kate Meacock
Reflecting on the Alzheimer’s Society Conference, the
Digital
Care
Summit,
and
Care
Show
Birmingham, Kate highlights how the most impactful
These real-world perspectives demonstrated how
contributions did not come from policy discussions,
listening to people and understanding what matters
technology demonstrations or funding debates, but
most to them can lead to better outcomes and more
from people sharing their lived experiences.
meaningful care.
From a gentleman living with a rare form of dementia
Her conclusion is both simple and powerful: while
who found renewed purpose through participation in
innovation, digital transformation and reform all have
a clinical trial, to carers facing the realities of
important roles to play, they must never overshadow
navigating increasingly digital healthcare systems,
the people whose lives are directly affected by care
these personal stories brought genuine insight, dignity
services.
and humanity to each event. As Kate reminds us, we should never underestimate Kate also reflects on several standout discussions at
the power of lived experience.
Care Show Birmingham, where people receiving care, family carers, providers and regulators came together to
share
honest
experiences
of
Click on the image below to read her blog.
support,
independence, inclusion and person-centred care.
16 Outstanding Voices
October/November 2026
Upcoming OS Webinars
Bringing together adult social care, UKHSA, DHSC and
As we come to the end of another busy year for adult
CQC to strengthen winter resilience, share national
social care, we are delighted to welcome Chris
updates and support a resilient care sector.
Badger, Chief Inspector of Adult Social Care and Integrated Care, CQC to our December Outstanding
As the sector prepares for increased seasonal
Society virtual event.
pressures, this collaborative event will provide an opportunity to hear the latest national updates, share
Chris will share his reflections on the year, provide an
learning
to
update on where the Care Quality Commission (CQC)
strengthening resilience across adult social care
is now, and offer his perspective on the opportunities,
services.
priorities and challenges that may lie ahead as we
and
explore
practical
approaches
move into 2027. Topics will include:
❄️ Winter resilience across adult social care 💉 Vaccination offers to protect yourself, staff and those you care for 🦠 Infection Prevention and Control (IPC)
developments, including updates on the new IPC
This informal and engaging session will be an opportunity to hear directly from Chris, reflect on the changes and developments across the sector during 2026, and consider what the future might hold for providers striving to deliver outstanding care.
resource for adult social care
🤝
National
priorities
and
opportunities
for
Have a question for Chris?
partnership working across the sector We would love to hear from you ahead of the event. During the session, we will also share plans for our
Attendees are invited to submit questions in advance
2027 preparedness programme, including a Heatwave
when registering, helping us shape the discussion
Preparedness Webinar and a dedicated adult social
around the topics that matter most to providers.
care session at Care Show London. Whether you are a provider, registered manager, Join colleagues from across the sector and national
stakeholder, partner, nurse, quality lead or senior
organisations to help shape a coordinated approach
leader, this promises to be a valuable opportunity to
to winter resilience for adult social care.
pause, reflect and look ahead together. Submit Question
Free Ticket
17 Outstanding Voices
Free Ticket
October/November 2026
Expert support to make workforce development part of everyday practice Developing your workforce doesn’t always mean
The Pathway can be incorporated into workforce
helping people move into their next role. Supporting
planning and development activity already in place to
staff to grow, develop, and become more confident in
strengthen existing approaches to staff development,
their current role is just as valuable – and can make a
supervision, and career conversations.
real difference to the quality of care they provide. Our support programme for care providers offers tools, The Care Workforce Pathway is the career framework
expert knowledge, and support to help you begin or
for the adult social care sector. The Pathway can help
develop use of the Pathway in your organisation. By the
providers understand where their staff are in their
end of the programme, you’ll be able to create and start
development and identify the knowledge, skills, and
to deliver a simple Pathway plan, map a role category,
behaviours they need to develop further. It can also
and make positive changes that support your workforce
support meaningful career conversations, creating a
to develop and thrive.
shared understanding of how someone is performing in their role and what learning opportunities could be
Find out more and join the support programme for
right for them.
care providers.
To find out more about the Care Workforce Pathway, visit Skills for Care and the Gov.UK websites.
18 Outstanding Voices
October/November 2026
Understanding
the
Level
2
Adult
Hospital discharge: Working together
Social Care Certificate qualification
for safe, person-centred transitions
Thursday 19 November 2026 | 10:30 – 11:30 | Online
Wednesday 25 November | 11:00 – 12:00 | Online
This one-hour webinar is designed to help employers,
This webinar is designed to help registered managers,
workforce development leads, learning providers and
care leaders and providers strengthen their role in
others across adult social care understand the new
supporting safe, timely and person- centred hospital
Level 2 Adult Social Care Certificate qualification and
discharge. Co-delivered by Skills for Care and The
how it can support workforce development. The
Outstanding Society, the session offers practical
session will explore the purpose of the qualification,
guidance
how it differs from the Care Certificate standards, and
discharge teams and healthcare partners to improve
how organisations can make informed decisions about
outcomes for people moving between health and
when and how to use it.
social care services.
Delivered by Skills for Care with guest speakers, the
Drawing on practical experience from across the
webinar will provide practical guidance on accessing
sector, the webinar explores the realities of hospital
and
discharge, and the challenges providers often face,
implementing
the
qualification,
as
well
as
on
working
inconsistent
effectively
with
hospitals,
information about available funding. Attendees will
including
also have the opportunity to explore common myths
responsibilities and difficulties engaging with the right
communication,
unclear
and questions surrounding the qualification and
professionals at the right time.
consider how it can contribute to a skilled, recognised and professional adult social care workforce.
The session will focus on what providers can realistically
influence,
how
to
respond
when
Participants will gain a clearer understanding of the
partnership working becomes difficult, and where
qualification's role in staff development, organisational
wider system action may be needed.
learning and recruitment pathways. The session is particularly relevant for care providers, learning and
The session is ideal for registered managers, deputy
development
workforce
managers, operational leaders and others involved in
planners, and training providers involved in supporting
coordinating care and support, particularly those
and developing the adult social care workforce.
working closely with hospitals, community health
leads,
commissioners,
teams and discharge services. Book here.
19 Outstanding Voices
Book here.
October/November 2026
Watch the recording: Skills for Care and The Outstanding Society Winter Pressures Webinar
Skills for Care and The Outstanding Society (OS)
real-life experiences from providers.
recently came together to deliver a practical webinar focused on preparing for winter pressures, with
Participants reported greater confidence in reviewing
valuable contributions from OS members at Lifeways,
and strengthening their winter plans, a clearer
Home Instead and The Royal British Legion.
understanding of what good practice looks like, and increased awareness of the importance of planning
The session explored how providers can strengthen winter
preparedness
through
effective
and testing arrangements before pressures arise.
planning,
business continuity arrangements and a proactive
If you were unable to join the webinar, or would like to
approach to managing seasonal challenges.
revisit the discussion, watch the recording and download the new winter pressures checklist on the
Feedback from attendees highlighted the practical
Skills for Care website.
nature of the discussion and the value of hearing Access here.
20 Outstanding Voices
October/November 2026
Join the REFRESH study!
Join the REFRESH study! We are looking for care homes to takepart in our study! The study will look at how best to treat malnutrition in older adults living in care homes
Why Participate? Collaboratewith leading dietitians to improve nutritional care Freenutrition training & support for staff Reimbursement for participation
Who Can Join? Carehomeswithpermanentresidentsaged65+ including those living with dementia Care homes with home owner permission
Get Involved Today! Express interest via the QR code Contact us at: refresh.penctu@plymouth.ac.uk Visit our website: https://www.plymouth.ac.uk/refresh-trial Imagesvia Adobe Creative Cloud
Welcoming New Co-Chairs to the SCNACs Network
We are delighted to announce the appointment of two
As Michelle steps into her new
new Co-Chairs within the Social Care Nursing Advisory
position, we would like to extend
Councils (SCNACs) network.
our sincere thanks to Michelle Howarth, who is stepping down
In the East of England, Gavin Pathmarajan will join
as North West Co-Chair after
Victoria Hulström as Co-Chair.
providing Michelle Howarth
leadership
and
commitment to the council.
Gavin brings a wealth of experience and expertise
We are delighted that she will remain an active
from his social care background and is passionate
member of the council, continuing to share her
about advancing the voice and influence of nursing
experience and expertise with colleagues across the
within the care sector. We are excited to welcome his
region.
leadership and perspective to the regional council.
We would also like to express our
We are also pleased to confirm that Michelle Tennant has been appointed as Co-Chair for the North West. Michelle is already well known across the network, having been an active and valued member of her regional council and working closely with the existing Co-Chair team. Over the coming months, she will work alongside Karen Davies as part of a supported transition into the role.
22 Outstanding Voices
heartfelt
thanks
to
Jo-Anne
Wilson, who has recently stepped down
as
Co-Chair
for
the
Midlands. Jo-Anne has made a significant contribution during her
Jo-Anne Wilson
term, championing the voice of social care nursing and supporting collaboration across the region. We are pleased that she, too will remain actively involved as a council member. The SCNACs network is committed to developing future nursing leaders and ensuring strong succession
October/November 2026
planning across all regions. With several Co-Chair
Interested in Shaping the Future of Social Care
terms approaching their conclusion over the coming
Nursing?
months, we are encouraging more frontline nurses and nurse leaders to consider becoming involved.
We are currently inviting applications from frontline nurses, nurse leaders, and aspiring nursing leaders
Whether you are interested in joining your regional
who are passionate about improving care, influencing
council or would like to express an interest in future
policy, and representing the nursing voice within the
Co-Chair opportunities, we would love to hear from
sector.
you. The councils provide a unique opportunity to influence national and regional priorities, share best
Whether you would like to:
practice, and help shape the future of nursing within social care.
Join your regional Social Care Nursing Advisory Council;
As we continue to strengthen and grow our network,
Contribute to regional and national priorities;
we look forward to working with Gavin, Michelle and
Share innovation and best practice;
all our regional leaders in delivering positive outcomes
Develop your leadership skills and professional
for people who live, work and receive care across the
network; or
social care sector.
Express
an
interest
in
future
Co-Chair
opportunities, Thank you to everyone who continues to support and contribute to the success of the SCNACs.
Victoria Hulström
We would love to hear from you.
I’m delighted to welcome Gavin
The SCNACs provide a unique platform for nurses
as Co-Chair of the East of
working across social care to influence change,
England SCNAC. Gavin brings
support professional development and help shape the
such positive energy, enthusiasm
future of care for people living and receiving support
and a real can-do attitude, which
in our communities.
I know will be a great addition to the council. I’m really looking
To register your interest in becoming a council
forward to working alongside
member or to find out more about future Co-Chair
him and bringing together our
opportunities, please contact:
different
backgrounds,
experiences and interests as we
Admin.SCNAC@theoutstandingsociety.co.uk
continue to work for adult social care nursing across the region.
or complete our
A warm welcome to our new SCNAC NW Co-Chair Michelle Tennant.
I
look
forward
to
working together to champion the voice of adult social care Karen Davies
nurses, strengthen collaboration
Council Membership Registration Form We look forward to welcoming the next generation of nursing leaders and continuing to strengthen the voice of social care nursing across England.
and help shape the future of social
care
nursing.
I
look
forward to all we can achieve together with our members and the greater NW ASC network.
23 Outstanding Voices
October/November 2026
SCNAC Co-Chairs Click on Co-chair to contact
NORTH EAST & YORKSHIRE
NORTH WEST KAREN
DAVIES MICHELLE
ANTHONY
BIRMINGHAM KAREN
ROBERTS
TENNANT EAST OF ENGLAND VICTORIA
HULSTRÖM GAVIN
MIDLANDS
PATHMARAJAN
ANITA
ASTLE ROLE
VACANT
LONDON LOUISE
KEANE JOANNA
GRANT
SOUTH WEST CHERYL
SOUTH EAST SCARLETT
ANGCO
MACDONALD
CINDY
PAT
WILLCOCKS 24 Outstanding Voices
CONTEH October/November 2026
Pride, Partnership and Progress
OSDF Secures Birmingham Pride 2027 Marching Places
29th May 2027
The confirmation that Adult Social Care will march together at Birmingham Pride 2027 is a significant milestone. It offers an opportunity to showcase the social
care
sector's
commitment
to
creating
environments where LGBTQ+ people receiving care, their families and the workforce can feel recognised, valued and respected. For many involved, Pride is about far more than celebration. It is a chance to raise awareness, advocate for change and ensure that inclusion remains firmly on the agenda. The Forum's presence will send a clear message that diversity is not an addon to outstanding care; it is a fundamental part of it. As preparations begin for Birmingham Pride 2027, excitement is already building. The march will provide an opportunity for Forum members, supporters and allies to stand proudly together, celebrate progress and continue championing a future where every person can be their authentic self. There are moments that symbolise far more than a place in a parade. The recent success of The OUT
The OUT Standing Diversity Forum has shown what
Standing Diversity Forum (OSDF) in securing marching
can be achieved when people come together with a
places at Birmingham Pride 2027 represents a
shared purpose. Securing a place at Birmingham Pride
powerful statement about visibility, inclusion and the
2027 is not only a reason to celebrate, but another
growing commitment across social care to champion
important step on the journey towards a more
LGBTQ+ voices.
inclusive social care sector for all.
Since its inception, the OSDF has worked tirelessly to
Demand for places is expected to exceed availability,
create a welcoming space where people can share
so we encourage anyone interested in participating to
experiences, challenge inequalities and celebrate
register their interest as soon as possible. Simply
diversity within adult social care.
complete the form linked below to be included in future communications and updates regarding the
Bringing together care providers, sector leaders, people with lived experience and allies, the Forum has become
a
respected
platform
discussion and action.
25 Outstanding Voices
for
meaningful
Birmingham Pride 2027 march.
BIRMINGHAM PRIDE 2027 29TH MAY 2027 – FILL IN FORM October/November 2026
A Heartfelt Thank You: James Rycroft As we say farewell to James Rycroft as a Director of The Outstanding Society, we want to take a moment to celebrate his remarkable contribution and thank him for the difference he has made. Since helping to found The Outstanding Society alongside Camilla Trimble, Russell Leese and Zoë Fry, James has played a pivotal role in shaping the organisation into the respected and supportive community it is today. His passion for excellence, particularly in dementia care, and his commitment to sharing knowledge and supporting others have inspired countless colleagues across the sector. Through his leadership at Vida Healthcare and his generous contribution to The Outstanding Society, James has championed innovation, collaboration and workforce development, always with a focus on improving the lives of those who draw on care and support.
While stepping down from his formal role, James remains a valued friend and respected voice within our community. His impact will be felt for many years to come. On behalf of the Board, members and wider network, thank
you,
James,
for
your
vision,
leadership,
friendship and unwavering commitment to excellence. We wish you every success for the future and look forward to continuing our journey together. To show just how much James means to those around him, we invited his colleagues, friends and family to record messages expressing their appreciation and best wishes.
We are delighted that she will remain an active member of the council, continuing to share her experience and expertise with colleagues across the region.
26 Outstanding Voices
October/November 2026
Meet the Team: Welcoming Three New Faces to The
Nikki Todd SCNACs Project Facilitator Nikki
joined
The
Outstanding
Society in October 2026, bringing with her more than a decade of experience Team,
from
NHS
England's
South East Regional Safeguarding she worked as a Safeguarding
where
Coordinator for 11 years. During her time with the NHS, Nikki became well known for her ability to turn complex information into practical,
accessible
resources.
She
successfully
developed a number of Futures workspaces, creating collaborative
hubs
and
for
training
safeguarding across
the
guidance,
As The Outstanding Society continues to grow its
resources
South
East.
impact across the social care sector, we're
Originally beginning her career in accounts, Nikki
delighted to welcome three talented individuals
combines exceptional organisational skills with a
who bring a wealth of experience, creativity and
natural talent for design and communication.
passion to our team. Today, she leads the ongoing development of the Each of them shares our commitment to improving
innovative SCNACs Safeguarding in Social Care Futures
outcomes, amplifying good practice and supporting
Workspace, a platform she originally created and
care professionals to make a difference every day.
continues
to
professionals
evolve
to
nationwide.
support
social
care
Her
passion
for
collaboration, accessibility and knowledge-sharing
Livvi Bywater Marketing & Content Assistant
makes her a fantastic addition to the team.
Joining us at the beginning of her
Abby Bradbury
marketing career, Livvi brings fresh
OS Project Facilitator
ideas, creativity and a genuine communication.
Abby brings hands-on experience
Working across both The OS and LDC Care, she is focused on creating engaging content
having worked in a variety of roles
passion
for
from across the social care sector, since 2019, including as a carer,
that informs, inspires and connects people throughout the care sector.
manager. Her practical understanding of frontline
Livvi believes in the power of storytelling to drive positive change. Through digital platforms, marketing campaigns and content creation, she is committed to raising awareness of the issues that matter most and helping
ensure
personal assistant and office
that
the
voices
of
individuals,
organisations and communities across social care are heard. As she develops her skills and experience, Livvi is excited to play her part in championing innovation, sharing success stories and supporting a better quality of life for people receiving care and support.
27 Outstanding Voices
care, combined with strong organisational skills and an ability to quickly master new systems, has equipped her to thrive in fast-paced environments where careful coordination and attention to detail are essential. Driven by a desire to support safer, higher-quality care, Abby is passionate about using her skills to make a positive impact while continuing to learn and grow professionally.
October/November 2026
Outstanding Spotlight Registered Manager
Click to view inspection summary
Acorn House
Claire Straw
2026-09-03
Agincare Enable Dorset
Emma TraceyWilliams
2026-09-04
United Support Services
Charlotte Tarrant
2026-09-04
Sandrock House Residential Care Home
Michele Thompson
2026-09-07
Right At Home (East Lancashire & Ribble Valley)
Elsa Hastings
2026-09-07
The Pines
Shabina Rai
2026-09-07
Diane Woodhouse
2026-09-08
Home Instead Mid Norfolk
Laura McEwan
2026-09-11
Radfield Home Care Guildford & Woking
Richard John Gordon (NI)
2026-09-11
Clifton Manor Nursing Home
Kellie Bingham
2026-09-15
West Eaton Nursing Home
Charmaine Denham
2026-09-16
Trudi Barnett
2026-09-21
Service Name
The Old School House
Highwell House Care Home with Nursing
Report Published
Every month, Outstanding Voices will celebrate adult social care services that have achieved an Overall Outstanding rating in their most recently published Care Quality Commission (CQC) report.
Registered Manager
Click to view inspection summary
Home Instead Chichester & Bognor Regis
Simon McGee
2026-09-23
National Star College - Ullenwood
Zoe Barnett
2026-09-23
No 36
Roda Agnes
2026-09-24
Robert Harvey House
Anthea Reid
2026-09-24
Folkestone Home Care
Emma Hanwell
2026-09-25
Bluebird Care East Suffolk, Great Yarmouth and Lowestoft
Deena Malvin
2026-09-29
Fitzwilliam Lodge
Jessica Knowles
2026-09-29
The Brambles Apartments
Henna Uddin
2026-09-29
Home Instead - Epsom & Dorking
Alison Legg
2026-09-29
Service Name
Report Published
Outstanding Spotlight
BCOP’s Robert Harvey House nursing home in Handsworth Wood has been rated Outstanding by the Care Quality Commission (CQC), following its latest assessment. Inspectors also highlighted BCOP’s commitment to providing a genuine “Home for Life”. Where residents’ financial circumstances change, BCOP works with families, local authorities and other partners to seek solutions that enable residents to remain in the home
The home, which provides nursing and personal care
they know.
for older people, including people living with dementia and those with physical or sensory needs, has been
The CQC described this as a distinctive approach
upgraded from its previous overall rating of Good.
which puts people ahead of processes and recognises the distress an unwanted move can cause, particularly
The CQC assessment, carried out between 22 July and
for people living with dementia, frailty or complex
21 August 2026 and published on 24 September, rated
nursing needs.
Robert Harvey House Outstanding overall, with Outstanding ratings for both Responsive and Well-led
Innovation that keeps families connected
and Good ratings for Safe, Effective and Caring.
The report praised innovative approaches to keeping residents connected with their families, including
Inspectors praised an “outstanding culture of safety,
personalised printed family newsletters created from
openness, and continuous learning”, highlighting
photographs, messages and updates shared by
highly personalised care and the involvement of
relatives.
residents and their families in planning and reviewing
Inspectors found these particularly valuable for
support.
people living with dementia who may find digital technology difficult to use. The newsletters encourage
The report also recognised the home’s “visible” and
reminiscence and conversation and help residents
“inspirational”
maintain connections with family life.
leadership,
strong
governance,
partnership working and commitment to continuous improvement. Putting residents at the heart of their care Inspectors found that services were tailored around individual residents, providing flexibility, choice and continuity. One example involved a resident expected to require long-term nursing care following a critical illness. The team instead supported their ambition to regain independence. Through co-ordinated nursing care, physiotherapy, rehabilitation and encouragement, the resident progressed from requiring full support to becoming independent and ultimately moving into assisted living – an outcome professionals had initially thought unlikely.
Click below to read our full blog.
Unanswered questions for people living with multiple longterm conditions (MLTC). Dr Ian Porter at Exeter University: We are keen to hear from people working in social
This is a national James Lind Alliance Priority Setting
care as part of a national project funded by the
Partnership focused on models of care for people
National Institute for Health and Care Research
living with multiple long-term conditions (MLTC),
(NIHR), working with the James Lind Alliance.
funded by the NIHR. The aim is to identify and agree the Top 10 unanswered research questions about how
We are identifying the most important unanswered
health and social care for people living with MLTC
research questions about care for people living with
should be organised and delivered.
multiple long-term conditions (MLTC). We are inviting people living with MLTC, carers, and Social care perspectives are vital. People working in
health and social care professionals to tell us what
social care have valuable insight into how multiple
questions they think future research should address.
conditions
lives,
Responses to this initial survey will be analysed and
independence and support needs, and how health
developed into a longlist of research questions, which
and social care services work together.
will then go through further prioritisation before a
affect
people's
day-to-day
final workshop brings the different groups together to We would be very grateful if you could complete our
agree the Top 10 priorities.
short survey and share it with colleagues and networks working in social care:
We are particularly keen to strengthen representation from social care, as this is an area where we have had
https://exe.qualtrics.com/jfe/form/SV_5dwZnZhbX
fewer responses so far. We want to make sure the
GxhgR8
final priorities reflect issues around people’s day-today support, independence and wider care needs, as
Your contribution will help ensure that future research
well as their experiences of healthcare.
priorities reflect social care perspectives as well as those from healthcare.
There is some further information about the project, including the full protocol, on the James Lind Alliance website: https://www.jla.nihr.ac.uk/models-care-individualsliving-multiple-long-term-conditions-psp-protocol
31 Outstanding Voices
October/November 2026
When property, finance and insurance meet: What care groups need to consider
Is your care organisation's insurance keeping pace with its property and financing arrangements?
The article examines how care organisations can better understand the risks associated with their
For care groups, property is much more than a place
financing arrangements, ensure insurance protects
to deliver care. It is often one of the organisation's
income as well as buildings, and identify potential
most valuable assets, providing security for borrowing,
gaps
supporting future investment and contributing to
requirements.
betweeninsurance
policies
and
lender
long- term financial stability. It also considers the unique challenges facing care But
as
care
properties
organisations
grow,
acquire
new
properties, including the operational and regulatory
refinance
existing
assets,
the
implications of a major incident and the potential
or
relationship between property, finance and insurance
impact on an organisation's ability to recover.
can become increasingly complex. For care groups planning acquisitions, reviewing With financial pressures continuing across the social
financing arrangements or approaching insurance
care sector, ensuring these three areas work together
renewal, understanding these risks can help protect
is an important consideration for care leaders and
financial stability and support long-term investment.
finance directors. Discover Howden's five practical considerations for In a new article, Howden's Care specialists explore five
bringing property, finance and insurance together to
key areas that care groups should consider to protect
help safeguard your organisation's future.
their
property
portfolios,
strengthen
resilience and support future growth.
32 Outstanding Voices
financial Read the full article here
October/November 2026
Vivaldi Social Care Visit to Cedar Lodge Care Home The Vivaldi Social Care team recently had the pleasure
Dr Nick Watkins, Deputy Chief Scientific Adviser
of visiting Cedar Lodge Care Home in Whitchurch-on-
and
Thames, Oxfordshire, for an afternoon of discussion,
Research, Department of Health and Social Care
Deputy
Director
for
Health
Protection
engagement and collaboration with people living in the home, relatives, care colleagues and national
Helena
Kerkham,
NIHR
Research
Delivery
stakeholders.
Network Programme Lead for Residential Settings
Cedar Lodge is a beautiful 45-bedroom care home
Kate Meacock, Rights for Residents – Lived
providing nursing care. What stood out most during
Experience Campaigner
our visit was the warm, homely atmosphere created by the people who live and work there.
Alexander Devkota, Senior Policy Officer, Care England
We were welcomed by Claire Watson, Home Manager, and the wider EQ Care team, who had brought
Patrick Bell, National Partnerships Director, Care
together residents, relatives, care colleagues and
Quality Pharmacy
stakeholders to hear more about Vivaldi Social Care and the work taking place across the project.
Amanda Pattie, Agile Research Delivery Team Manager, Wider Care Settings | South Central
The Vivaldi team presented an overview of the study,
Regional Research Delivery Network
its progress and ambitions for the future. The presentation generated a fantastic response from the
Read our full blog below:
audience, with great enthusiasm alongside some thoughtful and extremely valuable questions. These conversations are an important part of Vivaldi Social Care. Hearing directly from people living and working within social care, as well as relatives and wider sector partners, ensures that the project continues to be informed by the experiences, priorities and questions of those closest to care. We were delighted to be joined by: Dr Gail Marzetti, Director of Science, Research and Evidence, Department of Health and Social Care
33 Outstanding Voices
October/November 2026
Why Care Home Research Matters More Than Ever What began as an opportunity to learn more about
with
the Vivaldi Study became a deeply personal journey
equipment, constant testing and the anxiety that
for Helen Kerkham, whose visit to Cedar Lodge Care
accompanied every interaction.
Home
in
Whitchurch-upon-Thames
infection-control
measures,
protective
prompted
reflections on the profound impact research has had
Like many who worked through the pandemic, Helen
on the lives of older people, care home communities
remembers visiting care homes that had become
and society as a whole.
unrecognisable. Communal spaces once filled with conversation
had
fallen
silent.
Residents
were
Arriving at Cedar Lodge, Helen expected to spend the
separated from loved ones and staff worked tirelessly
day exploring the work being undertaken through the
under extraordinary pressure. At the same time, hope
Vivaldi
rested heavily on research. From vaccine development
Study,
meeting
colleagues
from
The
Outstanding Society, NIHR and NHS England, and
to
infection
control
measures
and
emerging
gaining a greater understanding of how research is
treatments, scientific discovery became the pathway
helping to strengthen the future of care. What she
out of isolation and uncertainty.
encountered was much more than an informative visit. Surrounded by the warmth of the home, the
One of Helen’s most vivid memories is of the first
friendliness of residents and staff, and the peaceful
wave of vaccinations. She recalls older people
Berkshire countryside, she found herself reflecting on
standing patiently in winter queues, smiling despite
just how much the care sector has changed since the
the cold because they knew something important was
darkest days of the COVID-19 pandemic.
changing. The arrival of vaccines represented more than protection from illness; it offered the promise of
During the visit, Helen learned about the origins of the
reconnecting with family, friends and the wider world.
Vivaldi Study, which was established to improve
Standing in Cedar Lodge years later, talking with
understanding
and
residents and sharing a moment with a much-admired
prevention within care homes during the pandemic.
chocolate Labrador in the foyer, Helen realised that
Since then, the project has grown significantly, helping
the future researchers had helped create was now all
to build a robust infrastructure that enables data to
around her. The home was thriving, residents were
flow from participating care homes into a central
living life fully, and research continued to play a vital
system. This work is creating stronger foundations for
role in keeping people safe and well.
health
of
surveillance,
infection
enabling
transmission
researchers
and
policymakers to respond more effectively to future
Her visit served as a powerful reminder that behind
outbreaks and emerging health threats.
every study, dataset and discovery are real people whose
lives
are
improved
through
innovation,
Yet it was the atmosphere within Cedar Lodge that left
collaboration and learning. It also highlighted the
the greatest impression. The openness, conversation,
importance of continuing to invest in research that
companionship and visible quality of life stood in stark
supports care homes, strengthens resilience and
contrast to the memories Helen carried from her time
ensures that the sector is prepared for whatever
working in the COVID-19 vaccination programme.
challenges may lie ahead.
During 2020 and 2021, she spent countless hours supporting vaccination delivery across primary care,
Read Helen's full blog:
including within care homes. Her memories are filled
https://theoutstandingsociety.co.uk/why-care-homeresearch-matters-more-than-ever/
34 Outstanding Voices
October/November 2026
Still unsure about Oliver's training? You're not alone!
In a recent webinar hosted by Ashfield Services, LDC
Funding was another key focus, with eligible providers
Care and The Outstanding Society, social care
reminded that reimbursement may be available
providers explored one of the sector’s most common
through the Learning and Development Support
challenges: how to successfully implement the Oliver
Scheme, subject to current guidance and eligibility
McGowan Mandatory Training on Learning Disability
criteria.
and Autism. Ultimately, speakers stressed that the true value of The
discussion
addressed
key
questions
facing
training lies not in certificate completion, but in
organisations, including which training tier staff
improving practice. Better communication, reasonable
require, how to release employees for training while
adjustments,
maintaining services, whether to deliver training
personalised support were identified as the real
internally or externally, and what funding may be
measures of success.
stronger
advocacy
and
more
available. For providers yet to begin their Oliver McGowan The webinar highlighted that all staff must complete
training journey, support and guidance are available
Part 1 eLearning before undertaking the appropriate
to help turn requirements into meaningful practice.
interactive training element, either Tier 1 for general awareness or Tier 2 for those providing care and
Ashfield Services have a FREE resource pack covering
support.
everything discussed in the webinar. If you’d like a
Importantly,
decisions
about
training
requirements should be based on an individual’s role
copy, please email: OMMT@ashfieldservices.co.uk
and responsibilities rather than job title alone. Find A recurring theme throughout the session was the
out
more
by
reading
Matthew
Attfield,
Managing Director, Ashfield Services blog:
importance of lived experience. Learning directly from autistic people and people with a learning disability
https://theoutstandingsociety.co.uk/still-unsure-about-
helps
olivers-training-youre-not-alone/
staff
better
communication,
understand
assumptions
the
impact
of
and
day-to-day
decisions on the people they support.
35 Outstanding Voices
October/November 2026
Updated IPC guidance for adult social care now available (IPC)
These sections cover key IPC principles and practical
guidance for adult social care has been published
actions that can be implemented quickly. ASC
Infection prevention and control (IPC) in adult social
providers should then take time to review, apply, and
care (ASC)
embed all sections of the guidance to support safe,
Updated
infection
prevention
and
control
high-quality care. This brings together guidance for all ASC settings, including care homes, supported living, day services
We encourage you to share this guidance with your
and domiciliary care in one clear, practical format.
networks and use it to support consistent IPC practice across your organisation.
Developed by the UK Health Security Agency (UKHSA), and commissioned by the Department of Health and
Read the updated IPC guidance for adult social care –
Social Care (DHSC), the guidance updates and
Infection prevention and control (IPC) in adult social
consolidates existing IPC guidance, including the 2022
care (ASC)
IPC in adult social care guidance and the 2013 Care Homes infection prevention and control guidance. It was informed by a multidisciplinary working group and
sector-wide
consultation.
This
means
ASC
providers and settings can now refer to this single source of guidance. The guidance covers everything from how to prevent infections during fundamentals of care, antimicrobial resistance, standard infection control precautions, transmission-based
precautions,
recognising
and
reporting outbreaks, staff health, considerations for clinical
interventions
and
common
infections in ASC settings. It applies across diverse adult social care settings, with practical adaptations for care delivered in someone's own home. ASC staff should read this guidance in full, as all sections are important for effective infection prevention and control (IPC) in adult
social
Introduction,
care.
However,
Fundamentals
of
the Care,
Standard Infection Control Precautions (SICPs), Transmission-Based Precautions (TBPs),
Managing
Incidents,
and
Outbreaks
Infections
of
and
Concern
sections may be a useful place to start.
36 Outstanding Voices
October/November 2026
The Data (Use and Access) Act 2025 What UK Adult Social Care Providers Need to Know The Data (Use and Access) Act 2025 (DUAA) is now in
Subject Access Requests in Adult Social Care
effect and has introduced important changes to the
The DUAA confirms that organisations are only
UK’s data protection framework. It does not replace
required to carry out searches that are “reasonable
the current UK legislation (the UK General Data
and proportionate” when responding to Subject
Protection Regulation (GDPR) and the Data Protection
Access
Act 2018) but has brought in amendments aimed at
regulatory guidance but gives the principle firmer
making
statutory footing.
compliance
more
workable,
supporting
Requests
(SARs).
This
reflects
existing
innovation and enabling responsible data use while maintaining high standards of protection.
Providers
should
especially
where
still
approach
records
SARs
contain
carefully, third-party
Adult social care providers in the UK routinely process
information, family comments, information about
large amounts of sensitive information about the
other residents or staff, safeguarding material or
people they support and their families, their staff and
information that may cause serious harm if disclosed.
a number of other individuals. It is essential providers
Clear search decisions and exemption assessments
are up to speed on the reforms.
should be documented.
Recognised Legitimate Interests and Information
Data Protection Complaints
Sharing
The Act introduces a new requirement for individuals
One of the key changes is the introduction of
to complain to the data controller before escalating
“recognised
specified
matters to the Information Commissioner. Adult social
circumstances, organisations may process personal
care providers will therefore need clear and accessible
data without carrying out a full legitimate interests’
processes for receiving, investigating and responding
assessment,
to data protection complaints.
legitimate
those
interests”.
In
circumstances
include
safeguarding, crime prevention, emergency response and certain public interest purposes. For adult social care providers, this may assist where information needs to be shared quickly to protect a service user, support safeguarding referrals or to response to some other emergency situation. However, it should not be treated as a blanket permission to share care records. Providers will still need to identify the correct lawful basis, consider confidentiality and capacity issues, and ensure privacy notices and data protection records accurately explain how personal information is used.
37 Outstanding Voices
October/November 2026
Many providers already operate internal complaints
Reviewing privacy notices, lawful basis records and
procedures under care regulations and contractual
special category data conditions for residents,
arrangements,
service users, staff and relatives.
but
those
procedures
may
not
adequately capture data protection issues. Providers
Updating SAR procedures, including guidance on
should now review and update their complaints
proportionate searches and adult social care-
policies to ensure that data protection complaints are
specific
identified, escalated and answered within appropriate
exemptions.
timescales.
Creating or updating a dedicated data protection complaints process that links with existing care
Automated Decision-Making, AI and Digital Care
complaints procedures.
Tools
Reviewing information-sharing arrangements with
The DUAA creates a more permissive framework for
local authorities, NHS bodies, integrated care
certain automated decision-making where special
systems, regulators, deputies, attorneys, families
category data is not involved, provided appropriate
and other providers.
safeguards are in place. Those safeguards include
Checking whether digital care record systems and
informing individuals, allowing them to challenge
other IT systems will comply with emerging
significant decisions and enabling human intervention.
information standards for health and adult social
Adult social care providers should be cautious. Many
care in England.
operational technologies involve health data, care
Assessing
AI,
automated
tools,
needs, safeguarding information, location data or
monitoring
and
digital
systems
other special category information. Any AI tools used
implementation.
in a care setting will require robust governance.
Training managers, care staff, administrators and
Providers should ensure that data protection impact
governance leads on the updated framework.
assessments,
procurement
checks,
care
electronic before
transparency
information, staff training, contractual safeguards and
The message for UK adult social care providers is
human oversight arrangements are in place before an
clear: the DUAA may create greater flexibility in some
AI tool is deployed.
areas, but it does not reduce the need for careful judgment, transparency and accountability. In a sector
Practical Steps for UK Adult Social Care Providers
where
trust,
confidentiality,
Adult social care providers should not treat the DUAA
regulatory
as a general relaxation of data protection obligations.
protection governance remains an essential part of
The reforms are better viewed as an opportunity to
safe and effective care delivery.
compliance
are
safeguarding
central,
strong
and data
refresh governance arrangements and ensure that data
practices
support
person-centred,
The Health and Social Care Team at RWK Goodman
integrated and increasingly digital care. Providers
provides support to care providers with all aspects of
should consider:
data compliance.
38 Outstanding Voices
safe,
October/November 2026
Connecting for Change: Nurses and Social Care Colleagues Unite Across the Southwest The second face-to-face gathering of the Southwest Social Care Nursing Advisory Council (SCNAC) brought
The council's commitment to prevention and early
together nurses, care professionals, educators, and
intervention was evident throughout the programme.
sector leaders from across the region for a day of
Particular attention was given to dementia care and
collaboration,
celebration.
suicide prevention, with discussions centred on
Hosted in Taunton by co-chairs Cindy Willcocks and
developing practical resources and approaches that
Cheryl
shared
Angco,
the
learning, event
and
vital
can be adopted across care settings. By sharing
contribution of social care nursing and the power of
highlighted
the
expertise and lived experiences, attendees explored
partnership in driving positive change across the
how proactive, person-centred support can improve
sector.
quality of life and reduce the need for crisis interventions.
A strong focus of the day was workforce wellbeing and the importance of supporting those who deliver care.
The event also provided an opportunity to celebrate
Delegates
Clinical
achievement and excellence. National recognition for
Supervision model developed by the Foundation of
social care nursing was highlighted through Chief
Nursing Studies, which encourages reflective practice,
Nursing Officer Gold Awards awarded to Cindy
emotional resilience, and professional growth. The
Willcocks and Cheryl Angco.
explored
the
Resilience-based
approach is designed to help nurses and care professionals navigate the complexities of their roles
Delegates also heard about the innovative community-
while maintaining their own wellbeing, ultimately
focused work of organisations including Arterne CIC
benefiting both staff and those they support.
and Infra 360 CIC, demonstrating the breadth of talent and leadership within the sector.
Innovation was another key theme. Attendees heard from a range of speakers showcasing initiatives that
Looking to the future, SCNAC shared plans for a
are helping to improve outcomes across health and
programme of regional roadshows during 2027,
social care. Highlights included the development of
designed to build on the momentum generated by the
CareBoodle, a digital tool created by Dr Kirsten
event and further strengthen networks across the
Protherough
Southwest.
to
support
the
identification
and
management of delirium, as well as insights into the unique challenges and opportunities within prison
The gathering reinforced a clear message: by investing
nursing shared by Annie Dale.
in collaboration, innovation, and workforce wellbeing, social care organisations can continue to develop a
Delegates also learned about work led by Cathy Rant
strong, confident, and resilient nursing workforce that
to expand student nurse placements within social care
delivers outstanding support for the people and
settings, helping to raise the profile of social care
communities they serve.
nursing and encourage the next generation of professionals to consider careers in the sector.
39 Outstanding Voices
Read the full blog here
October/November 2026
As winter approaches, vaccination remains one of the
outbreaks of respiratory illness occur every year in
most effective ways to help protect both those
care settings. Last winter in England there were
receiving care and the dedicated workforce providing
thousands of deaths from flu, and the flu vaccination
it. The Department of Health and Social Care is
programme is estimated to have prevented around
encouraging the adult social care sector to promote
100,000 people from being hospitalised, as well as
uptake of the vaccines available this winter, helping to
preventing around 7,000 deaths.
reduce the impact of seasonal respiratory illnesses across care settings.
Getting the flu vaccine every year is the best way to help protect health and care staff, their families, and
Vaccination is important to help protect all those
the people they care for. It also helps to reduce the
receiving and providing care in health and care
spread of flu to vulnerable people during winter. Up to
settings. There are four vaccines available to help
50% of confirmed flu infections do not have
protect against respiratory illnesses:
symptoms,
meaning
unvaccinated
staff
can
unknowingly pass the virus to people accessing care Annual Vaccinations
and support and to colleagues. In addition to
Flu vaccine for eligible children, adults and health
protecting
and social care workers
responsibility to do everything possible to protect
Covid-19 vaccine for eligible adults and children
vulnerable
Year-Round Vaccinations
ourselves, people
we
against
have
a
professional
infection
by
getting
vaccinated.
Respiratory syncytial virus (RSV) vaccine for eligible older adults and pregnant women
The adult flu vaccination programme starts from 1
Pneumococcal vaccine for eligible adults
October.
We
encourage
those
eligible
to
get
vaccinated before winter to help protect themselves, Flu Vaccination
their families and the people they care for.
Flu can be serious for people who access care, and
40 Outstanding Voices
October/November 2026
Adults Eligible for a Free Flu Vaccination Include: Pregnant women Those aged 65 years and over Those aged 18 years to under 65 years in clinical risk groups Those in long-stay residential care homes Individuals staying at a voluntary managed hospice Carers in receipt of carer’s allowance, or those who are the main carer of an elderly or disabled person Close contacts of immunocompromised individuals Rough sleepers and those using homeless hostels or night shelters aged 16 years and over Frontline workers in a social care setting, including
A Shared Responsibility
those working for registered residential care or
Thank you in advance for your continued efforts to
nursing homes, registered domiciliary care
protect our colleagues and those who draw on care
providers, voluntary managed hospice providers,
this winter. Vaccination remains a vital tool in helping
and Personal Assistants employed by people
keep people safe, reducing pressure on health and
receiving direct payments or Personal Health
care services, and safeguarding the wellbeing of those
Budgets.
most vulnerable to respiratory illness.
COVID-19 Vaccination The COVID-19 vaccination programme helps protect those at increased risk of becoming seriously ill from COVID-19. The autumn COVID-19 vaccination
To view and download the campaign resources, please read our blog, by clicking the link below: https://theoutstandingsociety.co.uk/help-protectcolleagues-and-people-who-draw-on-care-this-winter
programme starts on 1 October 2026 for: Adults aged 75 years and over Residents in older adult care homes People aged 6 months and over who are immunosuppressed. One-Off Vaccinations for Winter Respiratory Protection Further protection against respiratory illnesses is available through year-round vaccination programmes. RSV Vaccination RSV vaccination is available for eligible older adults and pregnant women. Pneumococcal Vaccination Pneumococcal vaccination is available for babies, adults aged 65 and over, and those at higher risk of serious illness.
41 Outstanding Voices
October/November 2026
Event Directory
Over the following pages are upcoming events that reflect our commitment to sharing
and
celebrating
best
practice
across Adult Social Care. If you would like your event to be considered for the next issue, please contact us at comms@theoutstandingsociety.co.uk
Featured Event Winter Resilience for Adult Social Care 19th Nov 2026 13:00 to 14:30 ONLINE
Bringing together adult social care, UKHSA, DHSC and CQC to strengthen winter resilience, share national updates and support a resilient care sector.
CLICK HERE TO REGISTER
Event Directory Join us for the 20th Dementia Care Congress - Doncaster
17th - 18th November 2026 IN PERSON
Dementia Community invite you to the 20th UK Dementia Congress for two days of learning, sharing and being inspired to improve everyone’s experiences of dementia both in care and in wider society.
CLICK HERE
Understanding the Level 2 Adult Social Care Certificate qualification
19th Nov 2026 10:30 to 11:30
This one-hour webinar is designed to help employers, workforce development leads, learning providers and others across adult social care understand the new Level 2 Adult Social Care Certificate qualification
CLICK HERE TO REGISTER
ONLINE
Continence care and dementia – Positive support with DemCon
23rd Nov 2026 14:00 to 15:00 ONLINE
Around 70% of people with dementia live at home and will develop bladder or bowel incontinence or toilet-use problems as their dementia progresses. This is a major cause of movement from home to residential care. The DemCon project has produced bespoke resources for four key groups: people with dementia; family carers; homecare workers and healthcare professionals.
CLICK HERE Hospital discharge: Working together for safe, person-centred transitions
25th Nov 2026 11:00 to 12:00 ONLINE
This webinar is designed to help registered managers, care leaders and providers strengthen their role in supporting safe, timely and person- centred hospital discharge.
CLICK HERE TO REGISTER
Resource Library
Over the following pages are resources that reflect our commitment to sharing and celebrating best practice across Adult Social Care. If you would like your resource to be considered for the next issue, please contact us at comms@theoutstandingsociety.co.uk
Featured Resources Do you want to understand more about local population needs and what services your local authority wants to commission? Get Adult Social Care Data (GASCD) is a new, free digital service for CQC-registered care providers. Developed with input from providers, it gives you instant access to data and trends for your area, region and across England.
CLICK TO FIND OUT MORE
Resources Join the nursing community Stay informed and up to date with the latest news and developments in the nursing field by subscribing to our nursing newsletter. Learn about new research, trends, and best practices to enhance your nursing career.
CLICK TO FIND OUT MORE
Claims defensibility podcast. How care homes build claims defensibility and trust Insurance claims can be stressful, but they don’t have to be chaotic. What you need to do from the first hour after an incident, how to manage CQC scrutiny and the importance of staff training. A must listen that offers practical steps to help care providers to reduce risk and protect your residents.
CLICK TO FIND OUT MORE
Championing leadership development opportunities for student and early career nurses and midwives around the world The Nursing Now Challenge works with health employers as well as universities, colleges and individuals around the world to create leadership development opportunities for student and early-career nurses and midwives.
CLICK TO FIND OUT MORE
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