IN DEPTH: As the Catalan elections loom, the Olive Press explores the mass grave issue that casts a shadow over them - and who the main candidates are See page 6 & 7
The
OLIVE PRESS
expat
voice in Spain
VALENCIA / COSTA AZAHAR FREE Vol. 1 Issue 6 www.theolivepress.es February 11th - February 24th 2021
Left in limbo Pensioner hell, as expat couple forced to sleep three days at airport as airline refuses green residency cards
In disguise
But which controversial expat fasion designer had a day in court this week? Page 4
A PAIR of British pensioners are demanding compensation after being refused a flight to Spain despite having their green residency cards. Roger and Linda Wilson, aged 76 and 78, were forced to sleep on chairs at an airport for three days after Lufthansa wouldn’t allow them to board a flight from Dubai to Frankfurt. The couple, who had been visiting their son, were due to catch a connecting flight to Malaga, where they have lived since 2009, but the check-in clerks said their documents were ‘not acceptable.’ “We were not given any further information other than being told to seek alternative travel arrangements ourselves,” Linda, a former legal secretary from Hertfordshire, told the Olive Press this week. However they managed to get on an Emirates flight to Madrid without issue.
The good fight
The pacifist bull they refused to kill and a chat with Spain’s hottest young matador Page 14 and 15
HOME: Roger and Linda
Nightmare
And crucially, they were accepted on arrival in Madrid, without further hitches, except they missed their connection flight to Malaga due to the late arrival of their cases. The nightmare scenario on January 7 went from bad to worse, as a The birthplace of Spanish artists succession of flights back to Malaga were cancelled. Page 18 “We ended up spending three whole nights in Madrid bike rentAL • e-scooters A i r p o r t sleeping on BIKE TOURS • repairS chairs,” continued Roger, who was a building contractor. “A total of FIVE further flights were cancelled or delayed plus one flight returned to the Gate due to
Surreal sights
technical problems.” Incredibly the pensioners were given no offer of help or assistance by Iberia, who they eventually booked with. “No food, drink or vouchers were offered,” added Linda. “And each time a flight was cancelled we had to go out of the Departures Area and back out to the Check In desks to rebook another flight. “There were no desks open in the Departures area. We had to go through security and the bag check FIVE times.” The pair, who live in Alcaucin, in the Axarquia region, finally landed in Malaga on January 12, only to find that their baggage had been lost. “There was also no one to report the lost baggage to and the Iberia desk telephone was not answered,” Linda claimed.
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EXCLUSIVE By Laurence Dollimore
Since returning home the couple have consulted with various Government offices, including the Ministry of Interior in Germany, the UK government, and the Spanish and British Consulates. “All of them told us we should have been allowed to board in Dubai. All our paperwork was in order. “We had been to see our son for the first time in three years and took all the right precautions. “We are now in the process of trying to get our expenses repaid together with a sum of compensation due to the extraordinary amount of stress and anxiety this has caused us. “So far we have had no communication from Lufthansa other than a generated automatic response.” Lufthansa told the Olive Press: “Lufthansa takes travel regulations very seriously and does everything in its power to ensure that they are applied correctly. “The new travel restrictions, some of which are implemented at very short notice, are exceptionally complex. This is a challenge in
practice for Lufthansa employees as well as for public sector employees. “In regards to this specific passenger case, Lufthansa employees have followed the requirements outlined by the official authorities. For this reason, we kindly ask that you direct your questions to them.” Iberia told the Olive Press it would investigate the matter further but added that when the Wilsons were at Madrid airport the city was under siege by historic amounts of snow.
VIP
“The situation that weekend was terrible,” it said, “In spite of that, we sent clients to hotels, but some of them couldn’t enter in Spain because of their documentation. “We also gave them some food (restaurants in the airport were also closed), blankets and we opened the VIP lounge to let families be there, no matter their flight status. “We did as much as we could with the little possibilities we had.” Opinion Page 6