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THIS the woman who took on THISisisisthe thewoman womanwho whotook tookon on THIS Spanish police protestors after Spanishpolice policeprotestors protestorsafter after Spanish an off-duty cop kicked her the anoff-duty off-dutycop copkicked kickedher herinin inthe the an stomach during protest the stomachduring duringaaaprotest protestatat atthe the stomach Gibraltar border. Gibraltarborder. border. Gibraltar Shocking footage the incident Shockingfootage footageofof ofthe theincident incident Shocking sparked outrage, Erika Gonsparkedoutrage, outrage,asas asErika ErikaGonGonsparked zalez, 35, seen driving red zalez,35, 35,isisisseen seendriving drivingaaared red zalez, Mercedes before her car surMercedesbefore beforeher hercar carisisissursurMercedes rounded by protestors waving roundedby byprotestors protestorswaving waving rounded their flags her windows and theirflags flagsatat ather herwindows windowsand and their kicking her tyres. kickingher hertyres. tyres. kicking The trained nurse can be seen Thetrained trainednurse nursecan canbe beseen seen The exiting the car and approaches exitingthe thecar carand andapproaches approaches exiting the group protestors before thegroup groupofof ofprotestors protestorsbefore beforeaaa the scuffle unfolds. scuffleunfolds. unfolds. scuffle was then that she was brutally Itwas wasthen thenthat thatshe shewas wasbrutally brutally ItIt kicked the stomach by an offkickedinin inthe thestomach stomachby byan anoffoffkicked duty Spanish police officer. dutySpanish Spanishpolice policeofficer. officer. duty believed the mother had Itisisisbelieved believedthe themother motherhad hadaaa ItIt child the back the car. childinin inthe theback backofof ofthe thecar. car. child She told the Gibraltar Chronicle: She told the Gibraltar Chronicle: She told the Gibraltar Chronicle: was trembling, shaking, “Iwas wastrembling, trembling,I Iwas Iwas wasshaking, shaking, “I“I and felt like cornered.” andfelt feltlike likeI Iwas Iwas wascornered.” cornered.” and comes after Jusapol police Itcomes comesafter afterJusapol Jusapolpolice police ItIt union protestors marched the unionprotestors protestorsmarched marchedtoto tothe the union Gibraltar border from La Linea, Gibraltarborder borderfrom fromLa LaLinea, Linea, Gibraltar demanding pay increases after demandingpay payincreases increasesafter after demanding what they described ‘30 years whatthey theydescribed describedasas as‘30 ‘30years years what abandonment’. ofabandonment’. abandonment’. ofof Chief Minister Fabian Picardo ChiefMinister MinisterFabian FabianPicardo Picardo Chief met with Gonzalez hear her metwith withGonzalez Gonzaleztoto tohear hearher her met side the story. Picardo said: sideofof ofthe thestory. story.Picardo Picardosaid: said: side am very grateful that Ms Gon“Iam amvery verygrateful gratefulthat thatMs MsGonGon“I“I zalez was able come No6 zalezwas wasable abletoto tocome cometoto toNo6 No6toto to zalez explain exactly what happened. explainexactly exactlywhat whathappened. happened. explain was able express her my “Iwas wasable abletoto toexpress expresstoto toher hermy my “I“I anger and regret the way angerand andregret regretatat atthe theway wayinin in anger which she was attacked and which she was attacked and Iwas was which she was attacked and I Iwas also able pledge the governalsoable abletoto topledge pledgethe thegoverngovernalso ment’s full support any issues ment’sfull fullsupport supportinin inany anyissues issues ment’s which arise from this deplorable whicharise arisefrom fromthis thisdeplorable deplorable which and regrettable incident.” and regrettable incident.” and regrettable incident.”
Faking it FAKING IT
BUSINESSES inin Andalucia are BUSINESSES Andalucia are BUSINESSESin inAndalucia Andaluciaare are BUSINESSES paying toto post dozens of FAKE paying post dozens of FAKE paying to post dozens of FAKE paying to post dozens of FAKE five-star reviews on TripAdvifive-star reviews on TripAdvifive-starreviews reviewson onTripAdviTripAdvifive-star sor bid toto increase their sor bid increase their sorin inaaaabid bidto toincrease increasetheir their sor inin rankings. rankings. rankings. rankings. An Press investigation An Olive Press investigation AnOlive OlivePress Pressinvestigation investigation An Olive has unearthed companies ofhas unearthed companies ofhasunearthed unearthedcompanies companiesofofhas fering packages ofof 50 glowing fering packages 50 glowing feringpackages packagesof of50 50glowing glowing fering reviews for just €400. reviews for just €400. reviewsfor forjust just€400. €400. reviews Restaurants, hotels and gaRestaurants, hotels and gaRestaurants, hotels hotels and and gagaRestaurants, rages have utilised the services rages have utilised the services rageshave haveutilised utilisedthe theservices services rages of company GCI Malaga-based company GCI ofMalaga-based Malaga-basedcompany companyGCI GCI ofof Malaga-based Global, which promises ‘genuGlobal, which promises ‘genuGlobal,which whichpromises promises‘genu‘genuGlobal, ine reviews’ that will be ‘tailored ine reviews’ that will be ‘tailored ine reviews’ that will be ‘tailored ine reviews’ that will be ‘tailored to business’. your business’. toyour yourbusiness’. business’. toto your We can reveal that one of its We reveal that one of its Wecan canreveal revealthat thatone oneof ofits its We can clients, Malaga restaurateur, clients,aaaaMalaga Malagarestaurateur, restaurateur, clients, Malaga restaurateur, clients, managed get number one managedto toget getto tonumber numberone one managed toto get toto number one managed his town on TripAdvisor afinhis histown townon onTripAdvisor TripAdvisorafafin town on TripAdvisor afinin his ter ‘purchasing’ dozens of ‘exter‘purchasing’ ‘purchasing’dozens dozensof of‘ex‘exter dozens of ‘excellent’ reviews over just two cellent’reviews reviewsover overjust justtwo two cellent’ over just two months. months. months. total, 99% the comments Intotal, total,99% 99%ofof ofthe thecomments comments InIn the comments for his restaurant which we forhis hisrestaurant restaurant----which whichwe we for restaurant which we are not naming for legal reaarenot notnaming namingfor forlegal legalreareaare for legal reasons are ‘excellent’ 5/5 with sons- --are are‘excellent’ ‘excellent’5/5 5/5with with sons ‘excellent’ 5/5 with only one ‘very good’. onlyone one‘very ‘verygood’. good’. only good’. “The restaurant was over 100 “Therestaurant restaurantwas wasover over100 100 “The was over 100 (in the list) but look now,” (inthe thelist) list)but butlook lookat atititititnow,” now,” (in look atat now,” GCI boss Ben Fisher boasted to GCIboss bossBen BenFisher Fisherboasted boastedto to GCI Fisher boasted to the Olive Press. theOlive OlivePress. Press. the “It doesn’t matter (the review“It doesn’t matter (the reviewmatter ifififif (the review“It doesn’t (the reviewers) eat there not, although ers)eat eatthere thereoror ornot, not,although althoughifififif ers) not, although
launches probe,as asOlive OlivePress Pressexposes exposes probe, as Olive Press exposes launchesprobe, Press exposes launches a Costa del Sol ‘selling’fake customer a Costa business ‘selling’ fake customer aCosta Costadel delSol Solbusiness business‘selling’ fakecustomer customer a reviews on to the global giant’s website reviews giant’swebsite website reviewson onto tothe theglobal giant’s website reviews EXCLUSIVE EXCLUSIVE EXCLUSIVE EXCLUSIVE By Laurence Dollimore By Laurence ByLaurence LaurenceDollimore Dollimore By and Elisa Menendez and Elisa Menendez andElisa ElisaMenendez Menendez and
you want to pay bit more we you want to pay youwant wantto topay payaaabit bitmore morewe we you can actually send someone,” can actually send canactually actuallysend sendsomeone,” someone,” can added Fisher, who lives Aladded Fisher, who addedFisher, Fisher,who wholives livesinin inAlAladded haurin de la Torre. haurin de Torre. haurinde delala laTorre. Torre. haurin “In fact you pay “Infact factififififyou youpay paywe wecan cansend send “In fact you pay we can send “In four people to share fourpeople peopleto toshare shareone onepizza. pizza. four people to share one pizza. four Then we spread the reviews out Thenwe wespread spreadthe thereviews reviewsout out Then we spread the Then over few days. overaaaafew fewdays. days.“I“I“Ihave havedozens dozens over few days. have dozens over of clients.” ofclients.” clients.” of clients.” of The Olive Press probe was launched Posing after we were apPosing proachedPosing by an angry reader, The Olive Press probe was The Olive Press probeby was The Press probe was who Olive had been targeted an launched after we were aplaunchedafter afterwe wewere were aplaunched unsolicited email from GCIaplast proached by an angry reader, proachedby byan anangry angryreader, reader, proached month. who had been targeted by an whoadvert hadbeen been targeted byan an who had targeted by The read: “We offer taiunsolicited email from GCI last unsolicited emailfrom fromGCI GCI last unsolicited email last lor made professional review month. month. month. packages giving your business The advert read: “We taiTheadvert advert read:“We “We offer offertaitaiThe alor boost andread: the edge offer over your made professional review lor made professional review lor made professional review competitors.” packages giving your business packagesgiving givingyour yourbusiness business packages
boost and the edge over your boostand and theedge edgeover overyour your aaaboost the Posing competitors.” competitors.” competitors.” Posing as potential clients with Posing potential clients with Posingasas aspotential potentialclients clientswith with Posing a holiday rental business in a holiday rental business a holiday rental business in a holiday rental business inin Marbella, our reporters were Marbella, our reporters were Marbella, our reporters were Marbella, our reporters were told by Fisher that thereviews reviews told by Fisher that the reviews toldby byFisher Fisherthat thatthe the reviews told be ‘from real people’. would be ‘from real people’. wouldbe be‘from ‘fromreal realpeople’. people’. would reviews arefrom fromreal “The reviews are from real peo“Thereviews reviewsare realpeopeo“The theCosta Costadel delSol, ple on the Costa del Sol, it’s not pleon onthe Sol,it’s it’snot not ple bunch offake fakeaccounts accountsputputbunch fake accounts putbunchofof aaabunch ting reviews on,”said saidFisher, Fisher, reviews on,” said Fisher, tingreviews reviewson,” ting from Hull. Hull. fromHull. Hull. from potential customerdoesn’t “A potential customer doesn’t “Apotential potentialcustomer doesn’t “A theyare arereal realoror know they are real fake. knowifififthey orfake. fake.ItIt It know is not illegal. You can’t get pros-
Please forgive forgive us! us! Please Please forgive us! In an open letter Inan anopen openletter letter In In an open letter to Spain, the Olive to Spain, the Olive to Spain, the Olive to Spain, the Olive Press apologises for Pressapologises apologisesfor for Press our unruly tourists Press apologises for ourunruly unruly tourists our tourists our unruly tourists
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not illegal. You can’t get prosis notillegal. illegal. Youcan’t can’tget getprosprosecuted... it’sYou just cheating.” isis not ecuted... it’s just cheating.” ecuted... it’sjust just cheating.” Describing himself as a ‘web ecuted... it’s cheating.” Describing himself ‘web Describing himself asaaahe ‘web marketinghimself specialist’, exDescribing asas ‘web marketing specialist’, he exmarketing specialist’, he exexplained how if our he reporters marketing specialist’, plained how ififour our reporters plained how ourreporters reporters boughthow 50 ifreviews, our new plained bought 50 reviews, our new bought 50would reviews, ournew new business receive two bought 50 reviews, our business would receive two business would receive receive two five-star would reviews per daytwo from business five-star reviews per day from five-star reviews perday day from his network of users consisting five-star reviews per from his network users consisting his networkand ofusers usersconsisting consisting ofnetwork ‘friends family friends’. his ofof ‘friends and friends’. of ‘friends andfamily family friends’. He offered tofamily do friends’. 20 reviews ofof ‘friends and He offered do 20 reviews He offered to do 20 reviews He toto do 20 reviews foroffered €150 or the 50 reviews for for €150 the 50 reviews for for €150 orthe the 50reviews reviews for for €150 oror 50 for €400 - with payments made by €400 -with payments made by €400 -with with paymentsmade madeby by €400 payments cash-or PayPal. cash or PayPal. cash orPayPal. PayPal. was he that it cash So orconfident So confident was he that So confident was hethat that So confident was he ititit would boost our business rankwould boost our rankwould boost ourbusiness business rankwould boost our ranking he offered abusiness 100% satisfacing he offered 100% satisfacing heor offered 100%satisfacsatisfacing he offered aaa100% tion a ‘money-back guarantion ‘money-back guarantion or ‘money-back guarantion aaa‘money-back tee’.oror “You’re paying guaranfor direct tee’. “You’re paying for direct tee’. “You’re paying for direct tee’. “You’re -paying for direct marketing the higher you go marketing the higher you go marketing the higher you go marketing - the higher you go on TripAdvisor the more you on TripAdvisor the more you on TripAdvisor the more you onpop TripAdvisor the more you up as recommended and pop up recommended and pop upasas asrecommended recommended and pop and theup more business you get,” he the more business you get,” he the morebusiness business you get,”he heis the more you get,” insisted. Sadly, the process insisted. Sadly, the process insisted. Sadly, theprocess process is insisted. Sadly, the isis notnew. new. TripAdvisor hasbeen been not TripAdvisor has notnew. new.TripAdvisor TripAdvisorhas hasbeen been not caught out before, including caught out before, including caughtout outbefore, before,including includingaaaa caught famousstunt stuntpulled pulledoff offby byVICE VICE famous famous stunt pulled off VICE famous stunt pulled off byby VICE websitein inwhich whichan anundercover undercover website website in which an undercover website in which undercover reporter setup upan fakerestaurestaureporter set aaa fake reporter set fake restaureporter set upupaat fake restaurant,The The Shed Dulwich, and rant, Shed at Dulwich, and rant, The Shed at Dulwich, and rant, Theit Shed at Dulwich, and made thenumber number onerestaurestaumade it the one made it the number one restaumade itinthe number one restaurantin London. rant London. rant London. rant inin London. Just this weekaaasimple simpleGoogle Google Just this week Just this week simple Google Just this week a simple Google search unearthed US-based search unearthed aaaUS-based US-based search unearthed US-based search unearthed a company, Reviews Reviews that thatStick, Stick, company, company, Reviews that Stick, company, Reviews that offeringpackages packages on theStick, global offering on the global offering packages on the global offering packages on the global supersitefrom from$69 $69per permonth. month. supersite supersite from $69 per month. supersite from $69 per month. “Wecan can provide TripAdvisor “We can provide TripAdvisor “We can provide TripAdvisor “We provide TripAdvisor reviewsthat thatwould wouldhelp help your reviews that would help your reviews that would help your reviews your hotel or restaurant to improve hotel or restaurant to improve hotel or restaurant to improve hotel or restaurant to improve its reputation and increase its number of customers,” it of-
fered. its reputation and increase its its reputationand andincrease increaseits its its reputation Local of hoteliers and restauranumber of customers,” ofnumber ofcustomers,” customers,” ofnumber itititofteurs were quick to support out fered. fered. fered. investigation. Local hoteliers and restauraLocal hoteliersand andrestaurarestauraLocal hoteliers “I’m sure it is very common teurs were quick support out teurs were quick tosupport support out teurs were quick toto out with restaurants here,” said investigation. investigation. investigation. Mark Wardell, manager of the “I’m sure very common “I’m sure isvery very common “I’m sure itititisis common Sunset Beach Club hotel,said in Bewith restaurants here,” said with restaurants here,” said with restaurants here,” nalmadena. Mark Wardell, manager the Mark Wardell,manager managerofof ofthe the Mark Wardell, “TripAdvisor ishotel, particularly Sunset Beach Club hotel, BeSunset BeachClub Club hotel, inBeBeSunset Beach inin very open to manipulation and nalmadena. nalmadena. nalmadena. “TripAdvisor particularly fake reviews. isisis particularly “TripAdvisor particularly “TripAdvisor very open manipulation and very open tomanipulation manipulation and “You often see these small placvery open toto and fake reviews. fake reviews. esreviews. pop up with phenomenal refake “You often see these small plac“You often see thesesmall smallplacplacviews that quickly sink without “You often see these pop up with phenomenal reestrace,” popup up with phenomenalrerehe added. eses pop with phenomenal views that quickly sink without views thatquickly quicklyRobert sinkwithout without Restaurateur Grimviews that sink trace,” he added. trace,” headded. added. mond, of well-established El trace,” he Restaurateur Robert GrimRestaurateur Robert GrimJardin restaurant in Frigiliana, Restaurateur Robert Grimmond, well-established mond, ofwell-established well-established El addedofof he had been aware ofElEl this mond, Jardin restaurant Frigiliana, Jardin restaurant inFrigiliana, Frigiliana, practice for years. Jardin restaurant inin added he had been aware this added he had been aware of this “It’she disappointing that busiadded had been aware ofof this practice for years. practice for years. nessesfor on the coast are still practice years. “It’s disappointing that busi“It’s disappointing thatway,” busi-he buying reviews in that this “It’s disappointing businesses on the coast are still nesses onthe thecoast coastare arestill still added. nesses on buying reviews this way,” he buyingreviews reviewsinin inthis thisway,” way,”he he buying added. added. added.
Trust
“If you really want to know if a Trust Trust Trust restaurant is good or not, ask “If you really want know ififaaa “If youreally really want toknow know “If you want toto someone you trust or goifyourrestaurant good not, ask restaurant goodoror ornot, not,ask ask restaurant self!” isisisgood someone you trust go yoursomeone you trustoror or goyouryoursomeone trust go Last you night TripAdvisor self!” self!” self!” thanked the Olive Press and Last night TripAdvisor thanked Last night TripAdvisor thanked Last night TripAdvisor thanked confirmed it was ‘investigatthe Olive Press and confirmed the Olive Press and confirmed theing Olive and confirmed ititit thePress case’. was ‘investigating the case’. was ‘investigating thecase’. case’. was ‘investigating the “We strongly oppose any at“We strongly oppose any at“We strongly opposeany any at“We strongly oppose tempt to manipulate a atbusitempt to manipulate aabusiness’ business’ tempt to manipulate business’ tempt to manipulate a ness’ ranking,” said a spokesranking,” said spokeswoman, ranking,”said saidaaaspokeswoman, spokeswoman, ranking,” woman, adding that its invesadding that its investigations adding that itsinvestigations investigations adding that its tigations team wasand ‘proactive team was ‘proactive effecteam was‘proactive ‘proactive and effecteam was and effecandat effective’ at catching tive’ catching anyone who tive’ atcatching catchinganyone anyone who tive’ at who anyone who attempts to marattempts market paid reattemptstoto tomarket marketpaid paidrereattempts ket paid review services. “We view services. “We take serious viewservices. services.“We “Wetake takeserious serious view take serious steps to penalize steps penalize any properties stepstoto topenalize penalizeany anyproperties properties steps any properties caught using caught using their services,” caught using their their services,” caught using services,” their services,” she added. she added. After revealing ourshe added. After revealing oursheAfter added. After revealing our- as revealing ourselves selves journalists, Fisher told selvesasas asjournalists, journalists,Fisher Fishertold told selves journalists, Fisher told the the Olive Press: “People pay for the Olive Press: “People pay for theOlive Olive Press: Press: “People pay for “People pay for direct traffic, people purchase directtraffic, traffic,people people purchase direct purchase direct traffic, people purchase the reviews, then team of four the reviews, then teamof offour four the reviews, then aaateam the then a team will go into the premises, share will goreviews, intothe thepremises, premises, shareof will go into share four will go into the premises, food and leave review on their foodand andleave leaveaaareview reviewon ontheir their food share foodit’s and leave athat review experience… it’s service experience… it’saaaservice servicethat that is experience… isis on their experience… it’s a sergenuine and helps everybody… genuine and helpseverybody… everybody… genuine and helps vice thatmy is genuine and helps the reason my clients pay the reason my clientspay payisis is to the reason clients toto everybody… the reason my cover the cost the food purcover thecost costofof of thefood foodpurpurcover the the clients pay iscustomer!” to cover the cost chased by each customer!” chased by each customer!” chased by each of the food purchased by each customer!”