Short-Term Chat Enhancment Plan Comparison Matrix Form Set-up
Pre-Confirmation Student Experience
Post-Confirmation Student Experience
NOT Logged In
NOT Logged In
Logged In
Other User Experience
Logged In
Parent
User
L Current Reality
*CEA-hosted *11-step form *Creates an Account
CEA
J
Student fills out form and then is directed to their personal ADM Counselor
J
Student is directed straight to their personal ADM Counselor
J
Access denied. If they login, they are told the option is not available to them.
L
User
Initial Plan
*LivePerson-hosted *5-step form *ADM copies and pastes to create a Prospect
J CEA
L
User
J Modified Plan *CEA-hosted *5-step form *Creates a Prospect
CEA
J
J Student fills out form and then is directed to the ADM Round Robin Student fills out form and then is directed to their personal ADM Counselor; Option to upgrade Prospect to an Account in Chat session
J
Student, who has already logged in, must still fill out the form and then is directed to the ADM Round Robin
Student is directed straight to their personal ADM Counselor; Option to upgrade Prospect to an Account in Chat session
L
Student fills out form and then is directed to the ADM Round Robin and then transferred to their Site Specialist
J
K
Access denied. Told the option is not available to them. Student, who has already logged in, must still fill out the form and then is directed to the ADM Round Robin and then transferred to their Site Specialist
J Student fills out form and then is directed to their personal Site Specialist
L
After they create an account to complete the "Chat" Call to Action, access denied. Told the option is not available to them.
L
L
J Parent fills out form and then is directed to the ADM Round Robin
J Student fills out form and then is directed to their personal Site Specialist
University Contact
J Parent logs in or fills out form and then is directed to the ADM Round Robin
After they create an account to complete the "Chat" Call to Action, access denied. Told the option is not available to them.
University Contact fills out form and then is directed to the ADM Round Robin; Msg can be taken if needed
University Contact logs in or fills out form and then is directed to the ADM Round Robin; Msg can be taken if needed
Foreign Student
L
After they create an account to complete the "Chat" Call to Action, access denied. Told the option is not available to them.
J
Random Person
L
L No option available
J Chat will no longer display as a Call to Action option
J
J Person fills out form and then is directed to the ADM Round Robin
J Chat will no longer display as a Call to Action option
J Person fills out form and then is directed to the ADM Round Robin
Created by: Kelly MartĂnez May 2012