The 10 Best Hotel Management Institutes in India, 2018

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October 2018

The

Best

Hotel Management Institutes in India

2018

HIMGIRI ZEE UNIVERSITY A PIONEERING HOTEL MANAGEMENT INSTITUTE IN INDIA

VISVESVARAYA NATIONAL INSTITUTE OF TECHNOLOGY The Centre of Technical Excellence South Ambazari Road, Nagpur, Maharashtra.

vnit.ac.in

Editorial

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here was a time when hotels used to give taglines like “Home Away from Home” and “Just like your Home”, but it’s time to go beyond that concept. Gone are the days when people used to think that “Hotels” and “Motels” are the places where one visits only when they travel and need a place to stay. Hotels are no longer “Just a shelter”, it is now a way beyond that.

You must be wondering why that is. Clearly because the modern-day hoteliers are teaming up with the world-class architectures and designers to build hotels with concepts that people could never imagine earlier. This is not just a trendy topic that is circulating/revolving among the people all over the world, people are actually spending a plenty amount of money to experience something exotic.

Hotels: The New Denition of “Better than Home”

Nowadays, hotels are offering such wonderful stays that people not only reserve a hotel room just for the sake of shelter while travelling, rather, people now book a hotel room just to experience something exotic and extraordinary. In the days of our childhood, we used to hear stories about igloos and hanging beds from the hills and tree houses. Imagine if we can get a chance to stay in one such igloo, wouldn't that be wonderful?

IceHotel of Jukkasjärvi, Sweden, offers that experience.

When the whole world is shouting about eco-friendly innovations, Keemala, Phuket, is a hotel made up of wood, straw, rock, and clay.

Wondering about staying in a UNESCO recognized World Heritage Site, then Matetsi Victoria Falls in Zimbabwe, is the destination that you are looking for. Crafted around the enigmatic shipwrecks that line Namibia’s Skeleton Coast, there is no hotel like Shipwreck Lodge in Namibia. How would that be if you can get a chance to experience an unobstructed, 180-degree panoramic view of coral and marine life, in natural surroundings and that too while brushing your teeth? Yes, The Muraka at Conrad Maldives offers that too.

The world of hotels has become so amazing now, isn’t it? These new and extraordinary concepts do not just add to the count of exotic experiences in our diary, but justifies the statement, “Hotels: The New Definition of Better than Home”. T R

Rajarshi Chatterjee

EDITOR-IN-CHIEF Pooja M. Bansal MANAGING EDITOR Rajarshi Chatterjee CONTRIBUTING WRITERS Sneha, Apurva VISUALISER David King ART & DESIGN DIRECTOR Amol Kamble CO-DESIGNER Alex Noel PICTURE EDITOR Sapana Shinde ART EDITOR Asha Bange BUSINESS DEVELOPMENT MANAGER Akansha garewal MARKETING MANAGER Ankush Patel BUSINESS DEVELOPMENT EXECUTIVES Pradnya, Ashwini, Ashish RESEARCH ANALYST Chidiebere Moses CIRCULATION MANAGER Robert DATABASE MANAGEMENT Stella Andrew TECHNICAL HEAD Swapnil Patil TECHNOLOGY CONSULTANT Vivek Bangade TECHNICAL SPECIALISTS Amar, Pratiksha DIGITAL MARKETING MANAGER Marry D’Souza ONLINE MARKETING STRATEGISTS Alina Sege, Shubham Mahadik, Vaibhav K SME-SMO EXECUTIVES Prashant Chevale, Uma Dhenge, Gemson, Irfan

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Cover Story

Himgiri Zee University 08 A Pioneering Hotel Management Institute in India Institute of the Month

Special Profile

CXO

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VMSIIHE

Tour with Dr. D. Y. Patil IHMCT

Expert’s Opinion

Teaching Beyond Classrooms & Preparing Students for the Real-life Challenges with Hands-on Experiences

Dr. D Y Patil IHMCT, Pune Redefining Excellence in Hospitality Education

Technology and its influence on the Hotel Industry

C O N T E N T S Don Bosco CollegeHospitality Studies:

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Institute of Hotel Management, Gwalior: Instilling the Art of Hospitality & Food Craft in Its Pupils

Guiding Students to be the Leaders of the Hospitality Industry

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UEI Global: Delivering Quality Education with a Professional and Career-Oriented Approach

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Articles 24

Editor’s Pick

To Lookout For

India: A Land of Exotic Food

Hotel Management: A Plethora of Opportunities

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Best T h Management e INSTITUTES IN INDIA, 2018 T R

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Rising Hotel Management Institutes, Catering to the growing Hospitality Needs of the World

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ome is the sweetest place to live in. Home which is our “sweet home” cannot be carried along with us. Yet, we need a place to stay which we can call “Home – Away from Home”. Our urge for travelling, exploring and seeing the world is expanding daily and to fulfill those demands, the hospitality industry is blooming at its best. And, the best part of hotel is that though it gives us the comfort of home, it is something beyond homes.

A renowned Belgian Designer Diane von Furstenberg once said, “When you get into a hotel room, you lock the door, and you know there is secrecy, there is a luxury, there is fantasy. There is comfort. There is reassurance.”

The hoteliers are coming up with innovative hotel concepts with beachside standalone calm and cool cottage near the beach, tree houses, hanging tents on the hills and igloos on the freeze-icy land among many others. The hotel industry is rising, and there emerges the need for people who can manage them and help people get an exotic stay with a memorable experience. To cater these ever-growing demands of the industry, the hotel management institutes are coming up with modern and world-class courses to prepare students to be hoteliers at par with international standards. And, to bring in the limelight the most innovative institutes in this sector, we have come up with our exclusive edition on “The 10 Best Hotel Management Institutes in India, 2018”.

On the Cover of this edition, we have Himgiri Zee University: A Pioneering Hotel Management Institute in India. With numerous awards in its bag, Himgiri Zee University provides its students with Industrial exposure along with training in different star category hotels of repute including Taj Hotels, Palaces and Resorts, Andaz by Hyatt, Carlson, Radisson, ITC Fortune, Sarovar Portico and many more enabling them to learn about contemporary hospitality operations. This helps its students to secure jobs, giving them 100% placements.

We have also enlisted VMSIIHE as the Institute of the Month. VMSIIHE is known for teaching beyond classrooms and preparing students for the real-life challenges with hands-on experiences. To highlight the issue further we have also taken a Tour with the Institute, Dr. D Y Patil IHMCT, Pune, which is known for redefining excellence in hospitality education. Among many other highly prestigious institutes for hotel management, we have enlisted Don Bosco College – Hospitality Studies, Institute of Hotel Management, Gwalior, and UEI Global, along with various other institutes.

To keep the lamp further ignited, various industry experts like Dr. D.P. Sudhagar, Associate Professor, School of Professional Studies, have contributed for this edition. On the other hand, our in-house editors have contributed interesting articles like Hotel Management: A Plethora of Opportunities and India: A Land of Exotic Food.

Hope this issue will make a mark on your mind. T R

HIMGIRI ZEE UNIVERSITY

A Pioneering Hotel Management Institute in India

Best T h Management e INSTITUTES IN INDIA, 2018 T R

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To become world class University and to harbinger vocationalisation of higher education through conventional as well as through other modes of learning in order to meet the future demands for trained manpower in the country

People often say that it is easy to be bad, it is difficult to be good, but it is even harder to be and remain as the best.

With a mission to provide educational opportunities to all segments of society, without discrimination of any kind, and enable regular face-to-face education through the use of modern technologies, and to bring education to the doorsteps of all those who did not have access to higher education earlier or were denied such an access, emerged Himgiri Zee University.

The University has been awarded as “Best Private University” in the year 2015 and the quest for excellence continues with the same spirit. Since last three years, it has achieved nearly 100% placement for both Diploma and Degree students of Hotel Management. The departments which the university boasts about are The School of Agriculture and Forestry, The Department of Architecture, Design and Planning, School of Media and Journalism, Department of Education and Department of Social Work and Humanities, Department of Management, Department of Hotel Management and Department of Law, The School of Vocational Studies , Clinical research.

International Tie-Ups and Career Opportunities which Make HZU Stand Tall Himgiri Zee University provides its students with Industrial exposure along with training in different star category hotels of repute including Taj Hotels, Palaces and Resorts, Andaz by Hyatt, Carlson, Radisson, ITC Fortune, Sarovar Portico and many more enabling them to learn about contemporary hospitality operations. This helps its students to secure jobs, giving them 100% placements.

The curriculum (as per UGC norms) is designed in such a way that it focuses on overall development of the students.

The extensive sessions including short term specialized training courses within the area of interest of the students.

The students actively participate in the various events on the university like Fest, Fresher's party, Seminars which helps them to get into the meticulous details of the effective and efficient Event Management.

Innovative Teaching Methodology which Keeps the Students Motivated and Inspired At HZU, innovative teaching methods are adopted to clarify students' concepts and hypotheses. A blend of Conventional and Modern class room with audio-visual equipment, class room lectures form the bedrock on which case studies, assignments, group projects, seminars, debates, elocution, role playing, psycho-analysis help in further development of the student. Well-equipped Conference Hall aids to the same. Field Tours and guest lectures are part of learning mechanism to give a critical practical orientation to the pupils.

The idea behind the whole academic exercise is not to make students exam oriented but business inclined. The ability to explore new ideas and to take real life challenges can only come through such an Endeavour, and that is what drives the students of HZU towards a successful career graph.

Campus Facilities that Keep Students Energetic With a high class infrastructure and fully equipped accommodation including separate AC and Non AC hostels for boys and girls, Himgiri Zee University strives to provide all kinds of facilities ranging from transportation, cafeteria, Wi-Fi campus, sports, open gymnasium, swimming pool, medical aid, to enable comfort and a tech savvy learning to the students with fully equipped computer labs. The Library has state - of the - art information systems and provides access to an extensive range of database, together with traditional printed material. The library is stocked with more than 30,000 books, 4000 titles and a number of journals and reports that cover all subjects. Although the primary mission of the library is to support the curricular and research needs of the students, the library also provides material and reference assistance for the faculty.

The University claims, “We believe in training the students not only in their chosen academic discipline but beyond.

Sports at University campus provide for the perfect setting to hone one’s team skills and to maintain physical fitness.

Apart from indoor games, there is a whole gamut of

Prof.(Dr.) Rakesh Ranjan Ph.D. (BITS, PILANI) Dr. Rakesh Ranjan B.E., M.E., Ph.D. from BITS Pilani has more than 25 years of teaching and research experience at Indian and foreign Universities.

He has co-authored books entitled “Renewable Energy Sources & Emerging Technologies”, PHI. India, “Signals and Systems” published by McGraw-HILL, Singapore/Tata McGraw-Hill, New Delhi, India, “Random Process and Queuing Theory” and “Circuits and Signals” published by Pearson, Prentice Hall, Malaysia, SCHAUM'S OUTLINES on Signals and Systems published by Tata McGraw-Hill, New Delhi.

His latest book “Environmental Science and Engineering” was published by Narosa Publishing House in the year 2017.

He has also contributed 35 research papers in international journals and 52 papers at international conferences in the area of Radial Distribution Systems.

Dr. Rakesh Ranjan is actively involved in research at international forum and served as International program committee and technical committee member for various international Conferences and Journals.

He has guided seven Ph.D. students and has completed many sponsored projects. Dr. Rakesh Ranjan has the distinction of being listed in Marquee's “Who’s Who in the World' for Science and Technology and conferred “Sikhsha Rattan” at India Habitat Centre, New Delhi.

Since joining Himgiri Zee University, Dr. Ranjan has taken steps for strengthening the functioning of the University. An all round development in all departments of the University is visible. HODs have been given a broad framework and guidelines by Dr. Ranjan within which they have to work along with their colleagues to take the University to greater heights.

outdoor sports like Football, Volleyball, Lawn Tennis, Swimming, Cricket, Badminton etc. The HZU is a vibrant campus full of healthy sports and extracurricular activities.”

Promotional Activities to Motivate Students enabling them to carve a Niche in Hospitality sector HZU’s Frequent Industrial tours to renowned hotels of India along with Industrial exposure training in different star category hotels of repute helps students to be aware of the hospitality industry with hands-on experience. Guest lectures, sessions from the prominent personalities of the industry widely covering various aspects of the operations like Fruit & Vegetable carving, Sales & Marketing, Property Management System, Professional Communication, Cocktails and Mocktails sessions, Interior decoration and theme décor etc., plays a vital role in creating the interest of the students.

Regular presentations, case studies, and role play organized by the University contribute towards the overall development and prerequisite skills like leadership qualities, organizational behavior and team building abilities of the students along with regular sessions highlighting the “role & importance of personal grooming & hygiene in the industry”.

The “Student of the month” award is introduced by the department to encourage healthy competition among the students.

At HZU, students are encouraged to attend Catering at reputed hotels and various such events so as to get real time experience of the operations. The sum then collected, is used for Students Welfare and thus making a small contribution towards the society. At the University, students also enjoy the facility of earning while they are learning.

Himgiri Zee University- At a Glance Dr. Subhash Chandra, Chairman,Essel Group of Industries and Zee Telefilms had brought together in 1995 a group of committed anthropologists, sociologists, economists and development communications professionals to set up TALEEM Research Foundation in Ahmedabad.

One of the mandates of Taleem Research Foundation was to set up the Himgiri Zee University. Based on the motto ‘VasudhaivaKutumbakam’ (World as Family), Himgiri Zee University has been established for the vocationalisation of higher education which is national in character and

transnational in jurisdiction. The University is characterized by its resolve not to discriminate on grounds of caste, creed, residence, community, gender and religion.

HZU has been established under Act No. 17 of 2003 of the State Legislative Assembly, Government of Uttaranchal (Act 2003, Uttaranchal AdhiniyamSankhya 17 of 2003) and has since become operational.

The Pillars of HZU at a Glance The Vice Chancellor of the University Prof. (Dr.) Rakesh Ranjan has always been a pioneer and reformer in terms of modern professional education. With his support and guidance, the Associate Dean and Head of the department, Mr. Subodh Choudhary is successfully leading the department, faculties and the students towards the new pinnacle of success. The Food & Beverage Production and Service laboratories are equipped with modern equipment, technology, furniture, fixtures everything that is required to have real time learning experience for the students.

HZU –A Campus full of Exotic Events A team of culinary students Ashish Kumar and Abhishek Giri (BHM, 4th Semester) assisted by their juniors Avik Robinson and Kartik Rana (BHM ,2nd Semester), represented the university to compete in a Regional Master Chef competition earning 3rd position during Tehri Lake Festival 2018, organized by Department of Tourism under the aegis of Uttarakhand government.

The Department of Hotel management & Tourism, under the aegis of university, keenly organize various events like Swatch Bharat Drive, World Tourism Day, International Chef Day, Flower arrangements, Cocktail, Mocktail, Bar tending, wine tasting and Theme based Chef Competition, Food displays at various events like University festeXpression and Fresher's party in the form of Live counters, flambé, food and vegetable carving and bakery workshop and a special workshop to avoid food wastage at home.

Apart from departmental activities, students actively participate and won title in different co-curricular activities like Extempore, GK quiz, mehfil-e-mushaira (poetry competition) along with that, they participate with great zeal and enthusiasm in rangoli, poster making, mask painting, cricket, basketball, football etc.

Juhu Beach, Mumbai) T R

Words of Trust “HZU is a place where the meticulous details are embarked upon. In order to hone up the culinary skills with well-equipped Food Production labs coupled with well efcient faculties, it makes a wonderful place to learn and earn the pre-requisite skills required.”

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RaunakThapliyal, (Commis-II- JA Jebel Ali Golf Resort, Dubai, UAE)

“The emphasis laid on the overall development of the students through extensive curriculum designing and executing the same with great perfection is the key to success. It's like dream come true for me to work with Human resource department.

Thanks to Himgiri Zee University.”

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Vartika Singh, (Counsellor- International Internships, Matrix Infosys Overseas Education Consultants, Delhi)

“The dilemma after senior secondary education has completely overtaken by the only thought “What to do next?” The best solution came in the form of Himgiri Zee University which has empowered and imparted not only technical know-how but also what is required to be skilled.”

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Binod Bhatt, (F&B Service Associate- Novotel,

Best T h Management e INSTITUTES IN INDIA, 2018 T R

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Name of the Institution

URL

Don Bosco College Hospitality Studies

dbihmct.in

Don Bosco Center for Learning, Building C,Premier Automobile lane, Amar Nagar, Nav Pada, Kurla, Mumbai, Maharashtra 400070

Dr. D. Y. Patil IHMCT

hmct.dypvp.edu.in

Tathawade, Pune - 411 033, Maharastra, India.

Himgiri Zee University

hzu.edu.in

P.O. - Sherpur, Chakrata RoadDehradun, Pin - 248197 (Uttarakhand) INDIA

Institute Of Hotel Management, Gwalior

ihmgwalior.net

Airport Road, Maharajpura, Gwalior (M.P.)- 474005.

Jagran Lakecity University

jlu.edu.in

Mugaliyachap, Bhopal, Madhya Pradesh 462044

Kohinoor International Management Institute

kimi.kohinoor.ac.in

Subdivision A,Old Pune-Mumbai Highway, Khandala- 410301, Dist. Pune, Maharashtra, India.

PSG Arts & Science College, Coimbatore

psgcas.ac.in

PSG College of Arts & Science, Avinash Road, Civil Aeromode Post, Coimbatore-641014.

The Leo Academy of Hospitality & Tourism Management

leoacademy.in

Campus: Leo Meridian Infrastructure Projects & Hotels Limited, Bommaraspet Village, Shameerpet Mandal, Ranga Reddy District, Hyberabad.

UEI Global

uei-global.com

Building No. - 27, KP Block Commercial Complex, Near Hotel City Park, Pitampura, New Delhi-110034, India.

V M Salgaocar Institute of International Hospitality Education

vmsiihe.edu.in

V M Salgaocar Institute of International Hospitality Education, Manora - Raia, Salcete, Goa- 403720, India.

Location of the Institution

INSTITUTE OF THE MONTH

VMSIIHE

Teaching Beyond Classrooms and Preparing Students for the Real-life Challenges with Hands-on Experiences

The institute’s mission is the advancement of knowledge and leadership, to develop the full intellectual and human potential of students through a commitment to excellence in learning, teaching and collaboration with industry.

V. M. Salgaocar Institute of International Hospitality Education (VMSIIHE) located in Goa is a world class hospitality institute, with a state-of-the-art infrastructure and a wide range of facilities. Affiliated to the Goa University, VMSIIHE has a tie-up up with Turismo de Portugal for a collaborative international training and educational program which offers its students an opportunity to pursue Culinary/Hospitality program at Business and Hotel Management School in Luzern, Switzerland.

Significantly, the students at VMSIIHE are exposed to the international hospitality sector through various programs including a six months Internship program.

The Institute offers a Three-Year BSc. Degree in International Hospitality Management, designed to equip the

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students with practical and first hand training, along with necessary skills paying special attention to personality and soft skills development, leadership qualities, professional attitude and discipline which are essential to be global managers of repute.

Pathway to global opportunities Apart from academics and practical sessions, the institute boasts of an intensive industry-focused curriculum, dedicated and experienced faculty with international expertise, sophisticated in-house training equipment, world-class infrastructure, sessions with industry experts, educational tours to Europe, international exchange program. At VMSIIHE, students are assured of an ideal atmosphere for learning. On completion of the course they will have the professional skills to meet

challenging opportunities in a dynamic industry and adapt to requirements of the global hospitality world.

While pursuing their degree at VMSIIHE, students are offered six months professional internship at international starred hotels namely, Praia Del Rey in Portugal, JW Marriott Marquis in Dubai, Hilton in Ras Al Khaimah (RAK) Resort & Spa, Intercontinental DFC in Dubai, Sofitel Luxury hotels in Abu Dhabi, UAE etc., and in India, The Oberoi & RitzCarlton in Bangalore, Taj-Mahal Palace, Mumbai, JW Marriott, Mumbai Sahar, Four Seasons, Hyatt Properties, ITC Sheraton, Delhi, Taj Hotel Resorts & Palaces, The Lalit, The Leelas & Alila Diwa in Goa. Students who have graduated from the institute have been offered placements October | 2018

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in leading hotels and resorts across the globe including Taj Fort Aguada in Goa, Double Tree Hilton in Dubai, Grange Hotels in UK , Shangri-La, Bangalore, The Oberoi, Mumbai, JW Marriott Le Marquis, Dubai to name a few. A few of its alumni have also taken up an Entrepreneurial role to create their own milestones in the industry.

Innovative and Practical Educational Model VMSIIHE follows an innovative educational model which aims to prepare students for a dynamic career globally and to achieve that target, the institute offers leadership program, professional internships, guest lectures, food fest events and inculcates in them a professional attitude with a holistic approach which has fetched the Graduates placements not just in India but also in the UAE and European countries.

Going Beyond Classroom Education Not just an educational model, VMSIIHE takes a step ahead and provides students with all the facilities that one needs to understand the practical aspects of the hospitality sector.

The well-designed campus of the institute spread over 6 acres has a fully functional training hotel on the lines of a five starred hotel, complete with a grand lobby area and reception, well-appointed guestrooms, restaurant, kitchen area and banqueting facilities. Additionally, the institute has spacious classrooms equipped with technologically advanced facilities including central air conditioning, LCD screens, projectors, laptops and Wi-Fi connectivity. The classrooms are designed while keeping in mind numerous factors such as natural sunlight, weather conditions and comfort of students. Another interesting factor about VMSIIHE is that the students here are guided by International faculty who resides on the campus, and all other faculty members of the institute are well qualified.

Events Guiding Students to be Extraordinary VMSIIHE follows environment friendly practices while keeping in mind climate change and other environment issues. Some of the best practices implemented at the Institute are the Waste Management System, Rain water harvesting, recycling of used water to be used for gardening and plantation activity all over the campus.

The Institute has taken up many initiatives including organizing Blood donation camps, dental camps, visits to old aged homes, orphanage, under privileged children etc., as a part of its Institutional Social Responsibility.

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Prof. Irfan Mirza Director / Principal

THE TORCHBEARER OF THE INSTITUTE Prof. Irfan Mirza is the Director / Principal at the V. M. Salgaocar Institute of International Hospitality Education in Goa. With a rich experience of over 35 years in the hospitality industry, Prof. Mirza serves and leads the institute towards the way of success.

Prior to joining VMSIIHE, Prof. Mirza held the position of Director, Academic Relations (India) for César Ritz Colleges, Switzerland and was a visiting faculty member at various institutes. He has vast knowledge in planning and setting up hotel management institutes. He has been a project consultant and has successfully set up hotel management institutes abroad and in India including European International College Abu Dhabi, Jindal School of Management in Baroda, Oriental School of Hotel Management, Calicut, Sarva Institute of Hotel Management, Chandigarh and Good Shepherd College of Hotel Management, Ooty.

A veteran in the hospitality industry, Irfan Mirza has been awarded as a member of faculty of the American Hotel and Lodging Educational Institute of USA for teaching key courses like Leadership and Management in Hospitality Industry, Fundamentals of Destination Management and Marketing, Hospitality Industry Financial Accounting among other subjects at the institute.

He is also a Certified Hospitality Educator (CHE) and Certified Guest Service Professional (CGSP) from the Educational Institute of American Hotel & Lodging, USA In the span of his career, Mirza has authored books like 'A to Z International Cooking’ and ‘A to Z International Baking’. He was responsible for developing START (Skills, Tasks, and Training) hospitality Program for the United Arab Emirates students in Dubai and developed specialized courses for starred hotels in Dubai. Irfan Mirza has also served as a specialist / Senior Trainer of Training Solutions consultant at Department of Tourism and Commerce Marketing at the Government of Dubai.

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Some of the other extraordinary events organized by the institute are: Theme Banquets - Opening Ceremony of Carnival, IFFI, Indian Super League Launch, Olympic meet, 32nd anniversary of Emirates Airlines; Theme nights – Hollywood, Night at the sea , Mediterranean, fiesta Brasileira; Annual college events – Amicorum, Rotary club; The Red Ribbon Club organized a speech and poster making competition in celebration of International Youth Day; and Fondant Flower Making Workshop, Culinary Workshop on fruit and vegetable carving among many others.

Like any other institute, VMSIIHE’s pillars of success are its students and the institute’s success stories become the inspirational factors for many. And, let’s hear their words in their own voice.

Words of Trust “All-in-all, it’s a great course, with great infrastructure, teaching faculty and staff and amazing colleagues!”

- Ujjwal Tripathi, (Batch 2015-2018) “As an ex-student of VMSIIHE, and one of the pioneer students of the institute, I feel honored and privileged to be a part of such a family.” - Tanya Saigal (Batch -2014-17) T R

Moments of Achievements VMSIIHE has achieved more than just awards; its contribution into the world of hospitality has earned it huge fame and recognition. The institute has a MOU with an international institute, Dublin Institute of Technology (DIT).

The academic support and curriculum of the VMSIIHE is also partly drawn in accordance with DIT. It even has a MOU with Business & Hotel Management School (BHMS), Switzerland, for higher study options.

Amazingly, the students of VMSIIHE are eligible to pursue higher studies at BHMS. The Institute was awarded as the 'Cleanest College’ of the state of Goa for the second time in a row for the academic years, 2016-17 and 2017-18.

It was honored with the ‘Swachchatam Mahavidyalaya Samman’ from amongst 35 institutes affiliated to the Goa University. VMSIIHE was awarded by ICI Goa – Ultra Tech Award for outstanding concrete structure of Goa 2014 – Building Category. It has also been listed among the Top 10 promising Travel and Hospitality Institutes in India 2018 by renowned media publication.

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Dr. D Y Patil IHMCT, Pune REDEFINING EXCELLENCE IN HOSPITALITY EDUCATION

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he city of Pune has been crowned as the ‘The Oxford of The East’ by the virtue of its ability to impart quality education at all levels. Lured by the picturesque surroundings and proximity to Infotech and manufacturing hubs, it has emerged as a global education hub over the last decade.

In this exuberant city, Dr. D Y Patil Institute of Hotel Management & Catering Technology (DYPIHMCT, Pune) is an esteemed institution that has been accredited with an ‘A’ grade by NAAC in 2017. As one of India’s premier institutes, it focuses on increased collaboration with foreign universities, enhancing ISR and entrepreneurship activities. In its continued endeavor to be the best, the institute is keeping abreast with the dynamic global industry by having constant quality enhancement. With a growing reputation and enhancing the quality of education, it has managed to build a dynamic and high-qualified pool of faculties that is competent and has varied industry and academia experience in International and Indian Hospitality Industry.

Located at Tathawade, it stands amidst the renowned colleges and schools of Pune and has a close proximity to the Hinjewadi IT Park as well. The primary focus of the institute is to develop quality infrastructure and cater to the needs of the deserving and capable students, as well as provide them with the best of the academic facilities. The institute is affiliated to Savitribai Phule Pune University and it offers a blend of two professional courses at UG level (BHMCT- AICTE approved four-year degree course and Bsc.HS – UGC approved three-year degree course). This offering has created a unique proposition that has assisted the students to the core! With a prime principle of encouraging quality in hospitality education, DYPIHMCT has attained new heights by introducing cutting-edge technology and innovative educative measures in the hospitality industry.

The well-known institute stands far ahead when it comes to good governance. Having a transparent and benevolent management has led to mark its signature in the industry.

The state-of-the-art infrastructural facilities along with well-equipped laboratories, library with more than 10000 books, and other support facilities enrich the student's overall experience. The Institute offers academic flexibility

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in the form of choice based credit system & grading system as well as a range of elective options in the curriculum.

Career Opportunities DYPIHMCT has crafted a plethora of career opportunities that are best-suited for the students perusing hospitality courses. The Institute has been successful in collaborative efforts, which have resulted into signing MoUs with International hotel chains. This collaboration is a ‘processdriven’ approach that leads to promote mutual understanding, association, hospitality services, consultancy, cultural exchanges and sharing facility for research orientation and resource exchange.

The placement drives organized by the institute has managed to place students at various reputed places and organizations. Apart from placements in the national and international chain of hotels, DYPIHMCT is expanding the horizons in other sectors related to facility management; international QSRs, retail outlets, standalone restaurants, bars and lounges. Additionally, it also focuses on creating launch pads for startup ventures for students and alumni.

Some of the mentionable organizations that have signed the MOU are: • • • • •

Holiday Inn, Pune Gateway by Taj, Pune Doubletree by Hilton, Pune Westin, Pune Sayaji, Pune

Scholarship and Financial Aid Alongside imparting quality and industry-oriented education, DYPIHMCT extends scholarship and financial assistance as per the guidelines of Social Justice and Special Assistance Department, Government of Maharashtra. Few of the mentionable scholarship are listed down under: • Central Government Scholarship - J&K Students.

• EBC scholarship and TFWS from Directorate of Technical Education (DTE), Mumbai.

• Industry scholarships - Doubletree by Hilton, Pune.

Annual Events and Extra-Curricular Activities The institute believes in creating marvels at all levels.

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Tour with Dr. D. Y. Patil IHMCT

SHOWCASING MULTI-FACETED EXCELLENCE Transforming the farsighted vision of Padmashree Dr. D Y Patil into reality, Dr. P D Patil is the Chairman of Pune's academic complex of the Dr. D. Y. Patil Unitech Society. It is his dedication and dynamism that has elevated the institutions in the Pune complex to international standard.

The stupendous success of the Pune complex is credited to his meticulous planning and implementation. In recognition of his invaluable contribution in the field of education, Dr. P. D. Patil has been bestowed with numerous awards that include: • • • • • •

Dr. P. D. Patil Chairman

Jeevan Sadhana Puraskar - 2017 Pradnya Vant Puraskar – 2017 Jivan Gaurav Puraskar – 2016 Yeshwant- Venu Puraskar - 2015 Samaj Shri Award - 2005 Rashtriya Ekta Award - 2004

Dr. Somnath Patil, Secretary, Dr. D.Y. Patil Unitech Society, mentions, “Being a member of senate and management council of Savitribai Phule Pune University, i emphasize on keeping abreast syllabus, infrastructural facilities and pedagogy, which are constantly reviewed and upgraded to reflect the latest trends and developments in industry. It is essential to have industry-academia interactions which will help to impart relevant knowledge and will be sustainable in the changing conditions.”

Professor H.P. Merchant, Principal, Dr. D. Y. Patil Institute of Hotel Management & Catering Technology says, “We encourage the faculties to upgrade their knowledge and qualification, granting them on duty leave and financial assistance. On that account, the Internal Quality Assurance Cell (IQAC) conducts various faculty development programs to enhance teaching quality, ICT Skills, professional skills and activities.”

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GLIMPSES OF THE INSTITUTE...

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Along with quality education, it organizes extra-curricular events at regular intervals that enhances ‘all-around’ development for the students. Among the list, the ‘Annual Food Festival’ is the most popular and successful event conducted at DYPIHMCT. Live dance performances, fashion shows and flair of bartending are the major highlights of the event that are attended by celebrities, professionals from the industry and around 1000 acclaimed foodies. With more than 50 flavorsome dishes on the menu, the entire event is being conceptualized and conducted by the students. The ultimate objective is to inculcate the skills sets related to planning, organizing, budgeting, marketing & decision-making.

DYPIHMCT is proud of its alumni network that regularly interacts with the students through the various institute events such Theme Lunches, Food Festivals, Alumni Meet, Guest Lectures etc.

Activities like workshops, seminars, intercollegiate competitions are carried out for all round development of the students.

The National Service Scheme (NSS) unit of the institute is registered with Savitribai Phule Pune University, giving opportunity to the faculties and students to extend their services to community and contribute to nation building.

Dr. Somnath P. Patil Secretary, Dr. D. Y. Patil Unitech Society.

Words of Trust “Since the time I decided to become a chef during my 10th Standard I was searching for the right IHMCT institute Dr.D.Y.Patil IHMCT – Pune was a good decision I made all that was needed to become a chef. With the skills imparted got selected with The Oberoi Mumbai and now I am progressing in my career” - Omkar Belwate (B.Sc. H.S) “It takes many excellent minds that mould, shape and create you along with your own potential to learn to grasp and to be shaped all efforts put by these minds always will hold a special place in my heart and I heartily thank each one of our college faculties who made me today of who I am. Every effort counted and the outcome was I went on to be a university topper” - Paras Umre (B.H.M.C.T) “There are many institutes providing Hotel Management education, but do they give you a career and most important the confidence to lead life. At Dr.D.Y.Patil I.H.M.C.T – Pune every student is taken care of in a proper way. Thank god I made a right choice of joining this institute. Today the way I have grown up has made my parents proud” - Niharika Bhatia (B.Sc. H.S) T R

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Prof. Hemant Merchant Principal, Dr. D. Y. Patil Institute of Hotel Management & Catering Technology, Pune.

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INDIA Food

A Land of Exotic

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ndian cuisine is considered as one of the most varied and expansive cuisines. Streets of India are often considered as gastronomical delights. India and food are inseparable and Indians are famous/well-known for both fasting as well as feasting. Famous food stories include how Maharajas and Nizams would carry their Chefs or Royal Khansamas along with them wherever they went. Many recipes from different parts have been adapted and improvised to suit local palates. If a visitor to India ever asks a local about the local food and delicacies, chances are he/she will end up as a guest or “Atithi” and served every possible dish. There’s a dish for every season and every reason. Feeling festive? Enjoy special sweets like Chenna Poda and rich, aromatic dishes like Dhansak. Feeling sick? Bounce back with a dose of humble khichdi or haldi-doodh.

The world is already familiar and in love with dishes like Butter Chicken and Chicken Tikka Masala with the later even being named the “British National Dish” in 2001. There are many dishes that are unique and exotic to India. What truly makes them unique is perhaps the combination of ingredients which are native to India and hard to replicate elsewhere. No doubt Chefs all over the world try to recreate the dishes but sometimes originality and authenticity is the key.

When in India Indian food caters to almost all and has a dish or two that suits almost every palate. Dishes vary from hot and spicy to soothing, having exclusive ingredients to one-pot variants, humble and plain to rich and colorful. There's an adventurous part too which some consider unique and exotic and some as weird. Here’s a look at some of the exotic dishes that one should try when in India:

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Editor’s Pick

Black Rice – Black or Purple rice is native to Manipur and is said to hold medicinal and health benefits. It is generally cooked along with dried vegetables and chunks of meat.

Makhan Malai – Known as Makhan Malai in Lucknow or Daulat ki Chaat in Delhi, this dish is a labor of love. Milk is churned for one complete full moon night, especially during winters, to make this frothy, creamy, melt-in-your-mouth dessert. It is sold only in the early winter mornings, as it melts as the day gets warm.

Ande ka Halwa – On that sweet note, Egg halwa or Ande ka Halwa is another sweet that is unusual and exotic. Preparation requires a lot of patience and a handy recipe to the original dish that has traveled over generations.

Junnu/Kharwas – Made from the first milk of lactating cattle (cow/buffalo/goat) this creamy, cheesy and extremely nutritious dish is popularly known as Junnu in Andhra Pradesh or Kharwas in Maharashtra.

Benami Kheer – “Kheer” reminds one of the favorable mix of rice and milk with sugar and loads of dry fruits. While the dish has many variants, Benami Kheer is perhaps the most unusual. The main ingredient of this dish is, “Garlic”. Strange, but it is definitely worth a try.

Karandi Omelet – A twist to the regular fluffy and filling omelet, this one is ballshaped. Traditionally cooked in a ladle or karandi which provides it the ball-shape, it also contains tiny bits of meat.

Kane Bezule – Fresh Kane or Lady Fish is caught off the Mangalorean coast. It is then crumb fried and served. It blows away the patrons with its crunchy yet tender taste.

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Mutton Rogan Josh – A mouth-watering mutton dish from Kashmir, the Master Chefs believe that it is the water of the Jhelum that gives this dish a unique taste.

Baby Shark Curry – Also known as Mori Xacuti, this Goan dish has baby sharks, cut into small pieces and de-skinned. They are then cooked in gravy made from coconut and Goan spices.

Chaprah – A zesty, tangy hot chutney or condiment with an ingredient that’s unusual.

Chaprah is made of Red Ant and its eggs. Native to the forests of Chhattisgarh, the ants are sun-dried, sprinkled with special spices and ground to form this special chutney.

Frog Legs – Indian bullfrog legs are battered and deep fried. Natives of Sikkim love this dish and swear by its medicinal properties too. Goa also serves up this dish during monsoons which are aptly nick-named “Jumping Chicken”.

Paya –This one is another ‘leggy’ dish from the Nizami kitchen. This is a curry made of hoofs of animals like goat and is traditionally slow-cooked, usually overnight, to bring out the true flavors.

Eri Polu – An exotic dish from Assam, this is made out of silkworms. The silkworms are first boiled and then cooked with a mix of spices.

Doh Kleh – A pork and onion salad garnished with, hard to believe, pig’s steamed brain. This extremely adventurous dish is easily found in the hills of Meghalaya.

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Hone your Culinary Skills The above list is not enough to describe the Indian Culinary Heritage. Every region, state, and even the cities has one dish or another to boast about. The rich food tradition and diverse palate of Indians have been a blessing for the Culinary Industry in India. Many colleges are offering Culinary Courses helping to realize the dreams of many - To be a great Chef. Here’s a list of course offered in various Culinary Colleges and Universities in India.

• Hobby Chef Courses • Diploma in Food & Beverage Service • Diploma in Bakery & Confectionery • Diploma in Kitchen Management • Diploma in Culinary Arts • Advance Diploma in Culinary Arts • Craftsmanship Course in Food Production & Patisserie • Craftsmanship Course in Food & Beverage Service • Craft Certification Course in Food Production • Degree in Culinary Arts • BSc in Hospitality & Hotel Administration • Bachelor's Degree in Catering Technology & Culinary Arts • Post Graduate Diploma in Culinary Arts • MSc in Hospitality Administration • MSc in Dietetics & Food Service Management India, which is often termed as “A Traveler’s Paradise” has a lot more to offer than just beautiful scenic lands, colorful cultural festivals, and historic monuments. It is also one of those countries which offer exotic foods belonging to more number of cuisines than one can imagine. It can also be termed as “A Foodie’s Paradise”. T R T H E

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DON BOSCO COLLEGE- HOSPITALITY STUDIES Guiding Students to be the Leaders of the Hospitality Industry To nurture and groom a student that evolves into hospitality professional who is value driven, with a great work ethos, a sense of discipline and focus, committed and goal oriented yet completely grounded

Located in Mumbai, started in the year 2008, Don Bosco College – Hospitality Studies is known for building young minds to a full-fledged hospitality professional. The institute, which was formerly called Don Bosco Institute of Hotel Management & Catering Technology, offers a Degree course with affiliations from Mumbai University. Located in close proximity to the BKC development areas which is a home to various five star luxury brands as well as close proximity to the international airport, the institute sits right in the demographics to serve its students along with Self Help Groups.

Don Bosco College – Hospitality Studies have a MOU and tie up with Starbucks for intensive hospitality review. For the students with specialized industrial training, the institute also has an MOU with Bombay Canteen and Savor. To walk the extra mile for its students, DBC HS has multiple tie ups with various 5 star hotels including the Four Seasons, Trident hotels, The Oberoi, The Hyatt hotels and Resorts, Taj Hotels Resorts and Palaces, Vivanta by Taj, ITC Hotels, Sofitel and St. Regis. Not just professionally, Don Bosco offers opportunities for higher studies to all its students as the College has a liaison with the University of Birmingham.

Offers Curriculum beyond Academics With an aim to train students to be the person who can excel in a service oriented environment as a team leader or a self-driven entrepreneur, Don Bosco College offers educational program to develop multi-skilled professionals, training out of the traditional confines of a classroom and

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placing it into the industry that it serves. Besides the regular syllabus of the university, the institute also conducts an induction program, entrepreneurial workshops for five days along with table etiquette and grooming classes with live experiences in fine dining, wine tasting appreciation classes, innovative cocktail classes, quiz competitions and interview trainings.

The institute encourages students to conduct such events under the supervision and guidance of the faculty. The First Year Students conduct a Tea Room Event, Second Year Students, a regional theme lunch and stalls and the Third year Students a global theme lunch and stalls. In addition, students from all the three years host the annual event - Spectrum.

Not just academically, Don Bosco College is known for educating students beyond the academic structure of the university and this helps the students in improving their general knowledge, core subject knowledge, practical skills, guest services, and communication skills and builds their confidence. Along with these interesting events, mock interviews, newspaper reading, and extemporization and impromptu as well as professional CV writing helps students acquire better placements.

Preparing Students for the Future Professional World The institute boasts of a highly qualified and technically sound faculty, where each one of them holds masters in their field of specialization. From an ex-executive chef of a five star hotel to chef who brings to the table an enriching

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experience from the cruise liners, a WSET 4 qualified F&B expert, an ingenious and creative mixologist, a five gold medallist winner from the Manipal University in the field of management, a double masters, certified GESE Grade 12 Trinity College London certified trainers to a HOD with two decades of entrepreneurial experience in hospitality, the DBC HS team is a force to reckon with. Along with that, the institute even boasts a full-fledged bar, wood fired pizza oven and 100% job assistance and ISO certification.

These extraordinary educational processes have resulted majorly in the students’ lives and that is clearly reflected in their achievements. Some of the major achievements of the institute are 100% results at board exams at the University level, a 100 % track record at placements, first and second at Western India Culinary Association, a certified examination for Trinity College London GESE examinations and placements at the OCLD level. Don Bosco College - Hospitality Studies is the only college to host an alfresco formal dinner (Spectrum) for around 1000 people, joint effort by the students of all three years.

The courses of the institute include three year full-time degree in hospitality studies affiliated to the Mumbai University. In addition to this course, the institute also offers one-year certificate courses in Food Production, Bakery and Confectionery, and Food and Beverage Service and an expertly designed module on empowering Self Help Groups (SHGs). Its prime location acts as an additional factor to empower SHGs. Offering Careers beyond Ordinary DBC HS constantly provides support and encouragement for the deserving students of the second and third year based on meritorious performance and attendance in liaison with private collaborators. The National Scholarship Scheme (NSS) also provides support to the deserving students.

From five star hotels to stand alone fine-dine restaurants, Don Bosco College offers a platform to all its hotel management graduates to get jobs as management trainees and eventually managers for those prestigious organizations. The institute says the sole focus is no longer five star hotels where the rate of progression in career could be slower as compared to a standalone restaurant, so DBC HS not only provides employment opportunities in the traditional hotels but also the upcoming fine dine restaurant chains across the city via on-campus interviews.

In a nutshell, the institute says, “We as an institute keep pushing the benchmarks higher with outcome based learning and a constant eye on trends and avenues in the hotel industry with a keen use of advances in technology.” T R

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Annabelle Rodrigues

About the Leader of the Inst ute Annabelle Rodrigues is an accomplished entrepreneur who successfully established and operated a restaurant in California, USA for approximately a period of two decades. She is a hotel management graduate in IHM, Dadar, and has worked for a few years in the eld of education and hospitality before shifting to America.

She returned to her home ground a decade ago and took up the baton to lead DBC-HS in the role of HOD, with nesse, air and a focus on always pushing the standards of excellence and bringing the best out of the staff and students in all that they pursue.

Ms. Rodrigues is a voracious reader, avid researcher in the eld of hospitality scouting for upcoming trends and innovations with a precise eye for detail.

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INSTITUTE OF HOTEL MANAGEMENT, GWALIOR: Instilling the Art of Hospitality & Food Craft in Its Pupils “The Institute is consistently upgrading the quality of learning opportunities for its students to groom those in the lines with the needs of the industry, and encouraging them to be responsible institutional citizens, and to discharge the duties earmarked for it in the realm of overall development in the society, and the community.”

Situated in the heritage city that houses the ‘Gibraltar of India’, and thus is a home to various cultures and cuisines; Institute of Hotel Management, Gwalior, is a renowned hotel management institute. The main focus of the institute is to mold its undergraduates from the completion of their first year itself. It was established in the year of 1992 by Ministry of Tourism, Government of India, with an intake of 100 students, which is at present 250. The institute provides vocational training, ensures 100 percent placement of its final year graduates, and also encourages the ones who are interested in entrepreneurship activities, and higher studies, further.

Distinct Academic Programs IHM Gwalior is one of the twenty-one central institutes sponsored by Ministry of Tourism, Government of India. It is affiliated to National Council for Hotel Management (NCHMCT) Noida and IGNOU New Delhi.

• Three years B.Sc. in Hotel and Hospitality Administration, • One and half year Diploma in Food Production,

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• 2-Months ‘Hunar Se Rozgar’ course in Food Production, • 6-days Skill Testing and Certification Program and to improve the skill of employees already employed but having no formal education and many customized training programs.

Outstanding Infrastructure IHM is the one of the few institutes in Madhya Pradesh, which caters to the needs of Student who wish to build an exceptional career in the hospitality industry. It is located in 12 acres of green environment focused land away from the crowd of the city. In spite of this, it’s just 2kms away from airport and 8kms away from railway station; also it is in a position adjacent to the state highway that makes it easily accessible and easy for the commute.

It has well-furnished class rooms, open amphitheater, air conditioned auditorium, library stuffed with technical books, magazines of national & international journals, large cafeteria for refreshment, separate hostels for boys and girls in the premises, and playground lit by LED flood lights.

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‘Words of trust’

The institute also pays a lot of attention towards making their premises sustainable, and thus has roof top solar water projects, solar panel street lights. It also takes care of its staff and has provided them with quarters in the premises.

Wi-Fi enabled campus, advanced training center (a training hotel of 20 rooms) for the students, highly mechanized labs both food production & bakery, and many more, are some of the salient features of the institute.

Major Achievements of IHM Gwalior • 2nd Best Hotel Management Institute in MP. For the year 2018 by General Human Resources Development Center (GHRDC).

• 6th best central IHM declared by GHRDC (General Human Resources Development Centre), in 2018 • 7th Best IHM under the central government by Outlook- Drishti in the year 2018.

“Sixteen years since I pass out from my college, wisely and worth taking decision to choose the hotel management course.

From the day one till the end of my course completion always guided through by the best teachers who taught me and supported me in the entire academic year always engaged with my faculty members.”—Chef Deepak Sarkar, Executive Chef, Hyatt Ahmedabad “IHM Gwalior, not only made me highly skilled hotelier, but also laid super strong foundation of my career. I still remember the “guru mantra” from my nal year, where I was asked to choose between 2 careers; be a BIG sh in small pond or be a SMALL sh of an Ocean. They made me make the right choice of making my career in 5 star hotels, where I climbed the ladder from a food server to Human Resources and Training Manager.”—Sunny Mehta, Human Resources and Training Manager, Millennium Plaza Hotel, Dubai, U.A.E.

Scholarships and Financial Aids The reserved category students belonging to Scheduled Castes, Scheduled Tribes, and Other Backward Classes get the tuition fees reimbursement from their respective state government, merit cum scholarship to the deserving students given by Social Justice and Empowerment every year. The wards of Indian railway officials, defense personnel get scholarships from their parent departments for which the applications are forwarded from IHM’s office.

Career Opportunities & Exposures IHM Gwalior provides better career opportunities to students who look to shape their life for joining the hotel industry in future. For this the institute provides them training & develops communication skills among them, so that they will learn and build up their confidence for

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handling the various situations in their future life and careers before/after joining Hotel industry.

IHM Gwalior renders various Industrial & Vocational training programs to its students in various 5 star hotels.

Since the college is determined to impart hands on training to its students, IHM invites all the 5-star luxury/business hotel chains, for the 17-week industrial training at excellent locations of the country. This enables all its students to work in all the major operational departments to get firsthand experience.

It also provides training exposure to its students through, a short term course like Hunar-Se-Rozgar Tak & Diploma students who develop their skills in IHM Gwalior and joined the hotels & restaurant chains in various cities. T R

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HOTEL MANAGEMENT A Plethora of Opportunities

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midst engineering and medical career options, what people used to imagine two generations back was law. Our parents didn’t even hear about multiple career options which many of us are part of now. And, when many of us say that we are going to pursue such a career like Fashion designing or Event Management, our parents would strongly criticize them, clearly because they are not aware of the courses and their prospects in the current scenario.

But the industry is growing and expanding its arms towards serving the world in a better and eďŹƒcient manner.

There was a time when certain roles of today did not demand people with certain degrees or expertise, but things have changed. Now, people are looking

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To Lookout For

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for experts. Employers are ready to pay the extra bucks, but they expect an expert to fill in the gaps and lead their organization towards an extraordinary experience.

May it be a corporate meeting, major conference, corporate training session, family dinner, friends’ trip or an event filled with celebrities, hotels are the prime destinations. To ensure all of these take place smoothly, the hotels need experts who can manage them all and thus there arises the emergence of the hotel management courses and its institutes. But with the rise of hotel management graduates, rise in the competition and further segregation of branches in the industry, people are looking for career options beyond that.

With the rise in the career options in the hotel management industries, various new positions are coming up in this sector and some of them are as follows: Accommodation Manager As the name suggests, Accommodation Managers work in a variety of sectors including the conference centers, health worker housing, hotel, housing associations, care homes, youth hostels and hospitals. The job role of Accommodation Manager will vary depending on the sector the person is serving. But the typical responsibilities of the manager will include business planning, budget controlling and administering. This person holds the responsibility of ensuring that accommodation facilities which are provided to the guests runs in a very smooth manner along with safety measures.

Event Manager Self-Motivator, Self-Initiator, Planner, and Proactive, those

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are the qualities one must possess if he/she wants to become an Event Manager. Though the responsibilities change from sector to sector and event to event, the primary role stays the same and that is managing the process right from the planning stage, to event to post-event evaluation.

From managing clients, events to liaising with sales, suppliers, and ensuring insurance and legal matters along with safety issues, Event Manager does that all. One must be enthusiastic in travelling, communicating and willing to work even on the weekends, and must not be a follower of 9-6 duty people, and then only one can be efficient in this profession. Mostly, the salaries are high and there are high scopes of entrepreneurships in this sector.

Tour Manager If one has a degree in hotel management and has a passion for traveling and guiding people to explore new places with an exotic essence of those places. And, the only job responsible of the person is to offer an exotic experience to the tourists. Beyond that the person must take care of all the issue that the travellers might face and that includes everything from immigration, passport to tickets and accommodation and even emergency situation with safety concern. It apparently seems that this career too goes beyond the 9-6 schedule.

Apart from all these interesting career options, hotel management degrees offer much more. If one is passionate about food and cooking, undoubtedly, becoming a chef is the best choice one can opt for. Other professions like Catering Manager, Fast Food Manager, Public House Manager, Restaurant Manager, Customer Service Manager, Human Resource Officer, Retail Manager and definitely Hotel Manager. T R

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UEI GLOBAL Delivering Quality Education with a Professional and Career-Oriented Approach The institute aims to offer world class education to future professionals in a wide field of services UEI Global is the flagship brand of Berggruen Education Private Limited, which is a venture of Berggruen Holdings.

Berggruen Holdings is the direct investment vehicle of the Nicolas Berggruen Charitable Trust, estimated to exceed $3 billion. It has made more than 100 direct investments over the last 20 years across various assets, classes including private equity, hedge funds, real estate, and public markets.

Berggruen has regional offices in the US, Germany, Israel, Turkey, and India.

The holding company has following business interests in India: Berggruen Education, Berggruen Hotels, Berggruen Car Rentals, Gemini Equipments and Rentals, and Real Estate Investments.

UEI Global has brought industry experts to provide high-quality educational facilities to aspiring students.

Programs in Hospitality Management both at Under Graduate and Post Graduate levels are offered through nine state-of-the-art campuses. The curriculum of the programs is crafted to bridge the ever growing demand-supply gap in the service industry. Also, there is a unique blend of vocational skills training along with formal education.

Achieving Excellence through Dedicated Services UEI Global strives for academic excellence which is achieved through: · Current, up-to-date course curriculum o Designed and developed through alliances with the best

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Indian and International educational institutions · Latest delivery methodology o Conducted by internationally trained, industry experienced, operationally savvy faculty members · International specialization (Certification) along with formal education (Degrees) o Through tie-ups with the leading educational institutions Career-Centric Educational Facilities UEI Global has developed a well-balanced curriculum, under the academic supervision of Hotelschool The Hague, The Netherlands (one of the Top Three Hotel Schools of the World). The 3 Year Degree program is a Specialized Service Management program rather than a simple hotel management degree. The pedagogy involves relevant and contemporary learning and largely focuses on developing the attitude and skills of the students. The students of UEI Global are confident and possess the relevant knowledge and skill required by the industry.

UEI Global guides students towards a bright future by providing them with just the right blend of knowledge and skills that will increase their demand in the industry. The curriculum is industry relevant, both at the domestic and international level and is based on the principle of ‘entrepreneurial learning’ of hospitality. The program of study encourages use and knowledge of modern equipment in kitchens, restaurants, house-keeping, and front-office departments. The ‘entrepreneurial learning’ reflects the education philosophy that follows working in groups to

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analyze and solve specific problems and acquiring practical work experience through internships.

The faculty at UEI Global acts as a trainer or a coach, rather than a regular teacher; instead of lecturing, they provide the students with case studies, tasks and assignments, adopt the presentation and research methodology, develop the overall personality, and groom students for a positive go-get attitude to become tomorrow’s leader. More focus is placed on the practice rather than merely graduating or attaining the educational qualification.

UEI Global has been continuously ranked as “Top Hotel Management Institutes of India” by CSR since last 7 years and also been awarded with “National Education Excellence Award ”

by Brands Academy. With a strong alumni base, there are a lot of students who have touched new highs. Alumni like Prabmeet- Corporate Chef (Nestle), Ripu Daman Handa- Celebrity Chef (Winner Master Chef 2013) are amongst few who have made UEI Global proud.

Career Opportunities and Financial Assistance UEI Global provides a wide range of career opportunities and financial support to the students. Students can apply for scholarship test and can earn up to Rs 1,00,000 scholarship which can be deducted from their total fee. The institute also assists students by providing international internships and placements during their program.

They help the students to be globally accepted for employment. For example, Ms. Komal (Batch: 2013-16) who did her internship in Marriott Hotel, Texas, USA, has now got the opportunity to work in Hotel Gaylord Palms Resorts, Florida, USA. Mr. Paras Jain (Batch: 2013-16) got opportunity to work with Hotel Aeroport Montpellier, France followed by the job offer from Hotel Eurotel Montpellier, France. Mr. Karan Jain (Batch: 2014-17), did his international internship with Hotel Meydan, Dubai which was followed by an on-job training and final placement. Several other students have also been very successful, where they, on their apprenticeship/OJT, have got the final placement. T R T H E

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Manish Khanna MD & CEO

About the Leader Manish Khanna is the MD and CEO of the institute. He is a multi-disciplined and a multi-tasked professional who has been widely known for his organizational, nancial, and commercial acumen. He passionately believes that education is all about credibility and ensures that UEI Global delivers the credibility in all its acts of student's interaction, teaching, training, workshop, placement, parent's expectations, and industry's expectations, and above all deliver the social reasonability of creating the nest professionals. His astuteness and strategy has been the pillar of UEI Global success.

Manish states “We believe in imparting knowledge to the students, which would help them succeed, not only in professional life but in all future endeavors. We ensure that students acquire optimum blend of personal (attitudes & behavior) and professional (knowledge & skills) competencies”.

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Technology AND ITS

influence ON THE

Hotel Industry D

isruptive technologies have brought revolution in the business functions of the hotel industry. In the tech era, technology is considered as the 6th sense for the human beings and the mobile has become part of the human body. The technology which was visible in front of eyes has gone inside our body and become invisible. This high involvement scenario has transformed the way how the stakeholders connect with the hotels. The article aims to discuss the technology and its inuence on the hotel industry.

Due to the availability of the internet and low-cost mobile, every consumer has a smartphone to stay connected with the latest happenings around the world. Without any discrimination, the presence of technology is prevailing from rags to riches. Information accessibility is no longer a barrier even for the illiterate. Thanks to Google for providing a choice and privilege to access the information from nine regional languages of India. The latest edition, google assistant helps the consumers to get any information almost instantly. Hence, the exposure of the consumer to know the latest trends prevailing in the hotel industry is increasing. This consumer learning habit with the help of technology is increasing the product and service expectations in the hotel industry.

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Expert’s Opinion Let us understand how general practices of the hotel has changed due to the technological advancements,

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S.No

General Practice

Technology in General Practices

1

Counter Check-in and Check-Out

Self-Check-in and Checkout Kiosk

2

Bell Boy offering Luggage Assistance

Luggage Robot

3

Currency Exchange Service offered by Front office cashier

Foreign Currency Exchange Self-service payment kiosk.

4

Room Key Card

Smart Key

5

Room Control Panel

Handheld PDA

6

Regular Beds

Electric Adjustable Beds

7

Internet through Cable

Wi-Fi Everywhere

8

Door Knob Card

Infra-red Sensors

9

Pay by Card

Pay by Mobile- Near Field Communications

10

In-room dining order through menu card and telephone

In-room order tablets

11

Booking through Hotel Websites

Booking through OTA

12

Google Search

SEO- Search Engine Optimization

13

Order Taking through KOT

Mobile Ordering System

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Serviced provided by Waiter

Service provided by Robot

15

Menu Card

Menu Tab

16

Promotion Through Banner

Promotion Through QR Code

17

Comments Card

Customer Feedback on Android tablet and I pad

18

Chargers

Smart Chargers

19

Information from the employee and secondary data

Data Analytics to capture customer preferences

20

Personal Butlers

Robotic Butlers

21

Hotel Website

Hotel App

22

WOM from friends and family

WOM from Review Website

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Pay by Cash/Credit Card

Pay by Payment Apps

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Ask Call Center

Chatbots

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Wall

Interactive Wall

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Technology and influence on the guest The technology related products and services in the hotels help the guest to experience prompt and error-free service. The growing advancements of technology in the hotel industry also help the guest to discover a wide range of choices in the market. For example, Online Travel Agents helps the guest to explore hotels around the world in one single website. The technology ensures that guests are recognized during their revisit based on the data available in the data analytics.

Room features like electric adjustable beds enhance the stay experiences of the guest. Handheld PDA in the guest room surrenders the complete control of the room over one click by the guest.

Technology and influence on the hotel Hotel technology helps to simplify the multiple complicated tasks in just few steps. The revenue management technology helps the hotels to strategically position the hotel in the market and it helps to increase the business and to optimize the revenue. Technology helps the hotels to connect and to stay connected with the prospective guest right from the pre-purchase to the post-purchase stage. The service quality can be best maintained with the help of the technology. Since the technology reduces the human intervention and brings uniformity in the service. Technology also create a competitive edge for the hotel among the competing brands in the market. The manpower requirement and cost of the manpower can be reduced with the help of the technology implementation.

Conclusion It is important the hotels carefully implement the technology in the hotel operations but in the meantime should focus on retaining the personalized interactions with the guest. Technological innovation in the hotel industry will continue to increase around the globe. Hotels can create a competitive advantage for the brand through technology adoption and implementation due to the increased preference of technology by the tech-savvy consumers. It is vital for the hotel to check the need of the technology for the guest, hotel operational standards, employee competency and expected results from the implementation of the technology. With a sensible approach, hotels can implement the three “R” (Reduce, Reuse and Recycle) with the help of the eco-friendly technology. For examples, hotels can introduce LED lightning, aerators and flow restrictors in water taps, sensor-based lighting and ozone water treatments etc.

This initiative will help the hotels to cut down the energy cost and promote eco-sensitivity among the consumers in the market. In addition, technology should not jeopardize the human interaction and the personalized service experience provided to the guest. The scenario of “digitize or die” is forcing the hotels to implement technology in the hotel operations. Going forward, the presence of hotels in the digital world will be considered as a proof for the existence of the hotel in the real world. T R

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ABOUT THE AUTHOR Dr. D.P. Sudhagar, Associate Professor, School of Professional Studies, has completed Ph.D in Marketing at Anna University Chennai. He was the rst Scholar from the Hospitality Management registered at the School of Commerce & Management, Anna University, Chennai and was also the rst person who received a Doctoral degree in the Hospitality Specialization for his research on “Revisit Intention of Restaurant Customers” under the guidance of Dr.G. Rajendran, Professor & Head, School of Commerce & Management, Anna University, Chennai.

He had extended the Theory of Planned Behavior model, a popular model developed by Icek Ajzen to predict the behavioral intentions of the people. He had extended the model by including the critical constructs which caused the revisit intention of the restaurant customers to understand the restaurant customers revisit intention. He holds an M.B.A in Marketing Management, and M.Sc. in Hotel & Catering Management. His achievements in the academic performance include “Gold Medal” in M.Sc and “5th Rank” in the B.Sc degree.

Dr. D.P. Sudhagar Associate Professor

He has worked with Global Leaders in the Hospitality Industry “TAJ Hotel, Resorts & Palaces” in the general management operations. His tenure at TAJ includes handling the sales & marketing operations, core-department operations and the training & development of the operational level team members of the hotel. His achievement in the hotel operations includes increased footfalls of the guest visiting the hotel, higher revenue and nest service quality standards. He also served as a Role Model for the team members to deliver exceptional performance in the work place.

He was associated with ITC Hotel Park Sheraton & Towers, Chennai to enlighten his knowledge and skills of the hotel operations during the graduation degree period. He was the Departmental Trainer in the hotel and has conducted several trainings to the team members in the department on attitude enhancement, personality development, personal hygiene & grooming, time management, event management, service quality, service recovery and complaint handling procedures, safety at work, guest engagement & delight, learning & fun at work place and innovation and creativity.

Dr.Sudhagar has attended national level seminars and conferences; his research papers have been published in peer-reviewed journals. His interested research areas include food safety, eco-sensitivity of the hotels, locavore food, customer behavior models, fast food and nutrition & health.

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