The Outlet - Issue Two

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THE IPG’S MEMBER NEWSLETTER

Issue two

Member feature Green Electrical & Plumbing Supplies JP Heating & Bathrooms Supplier feature E.Tupling SONAS Product feature Nicholls & Clarke Bristan The Outlet | 01

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05

09

Installer story Meet Carl Ladd A new date for your calendar

34

24

Industry news Trending topics & stories Go behind the scenes with our new managing director

ANDY COTTEE 01 | The Outlet

Your chance to WIN! Sika Everbuild sponsor our “Time Out” page 18

Welcome

H

ello IPG Members and welcome to the latest edition of The Outlet.

In this issue, we relive the highlights of our recent conference held in the enchanting landscapes of Spain. From insightful keynote speakers to collaborative discussions, we bring you a snapshot of the memorable moments that unfolded.

Get to know our new Managing Director, Andy Cottee, as we take you behind the scenes and discover his vision and aspirations to lead our membership group into a dynamic future.

Dive into the heart of a trade counter and step inside an extraordinary showroom - discover how these IPG members are redefining the customer experience and setting new standards in services. And let us not forget our supply partners, remind yourselves of our newest supplier additions. Delve into the world of featured suppliers, exploring the products and solutions that enhance and diversify our offerings.

Stay ahead of the curve with our industry news section, we have curated the latest updates, trends and breakthroughs that are shaping the landscape of the plumbing, heating, and bathroom industry. And remember to stay connected with the latest updates on our charity group initiatives, learn about the positive impact we have collectively made on #FindEveryChild over the last 5 years.

Contents

03.

Conference

05.

Installer journey

07.

Supplier feature SONAS

09.

Installer story Meet Carl Ladd

11.

New supplier update

15.

Product feature Nicholls & Clarke

18.

Behind the scenes With Andy Cottee

20.

Product feature Bristan

The journey to build The IPG brand and put you, its member on the map is not a solitary one – it is a collective effort. Together, let us give installers reasons to shop in your stores and showrooms above any others. Watch this space, as we unveil more details about our installer community building initiatives, events, and ways for you to actively participate. In this publication, we sit down with a seasoned installer to hear his story and gain insights into the challenges, triumphs and lessons learned on his journey to become a respected professional in the field.

Remember to take a moment to grab your diary or digital calendar and block off some important dates in our “Save the Date” section.

To stay in the loop and receive timely updates about all the group’s activities, be sure to follow us on our social media platforms.

And finally, in the spirit of fun, sharpen your wits and take ‘Time Out” from your day to engage with our specially crafted crossword. The best part? Prizes await a savvy solver! End your journey through this edition with a chuckle as we present our resident cartoon, offering a humorous take on the everyday experiences of a plumber.

Thank you all for being an integral part of our group and here’s to a fantastic year ahead!

21.

Supplier feature E.Tupling

24.

Industry news

27.

Member feature Green Electrical & Plumbing Supplies

29.

Charity article

32.

Member feature JP Heating & Bathrooms

33.

Save the date

34.

Time Out

The Outlet | 02

Conference

The IPG biennial conference

On Friday 10th November, The IPG’s eagerly awaited biennial conference got off to a sunny start at the picturesque Hotel Meliá Villaitana in Alicante. This year’s event focused on Livin’ the Crazy Life with many of you joining us alongside suppliers and award-winning installers to enjoy two days of networking, inspiration and advice from renowned speakers.

Comedian Shappi Khorsandi kicked off day one with her razor-sharp wit and memorable personality. This was closely followed by Nigel Risner whose animated presentation brought out the inner animal in us. We ended the day with some fun in the sun, as delegates took part in our charity piñata challenge raising a fantastic £547 for Missing People #FindEveryChild. Amazing prizes sponsored by suppliers were up for grabs, such as a helicopter sightseeing tour, a supercar driving experience and rugby tickets!

03 | The Outlet

The clock was ticking on day two as attendees took part in the Talking Point activity.

Suppliers had 10 minutes to wow members before the timer went off and it was all change – this proved to be the perfect catalyst to strengthen existing business relationships and build new ones.

After an intense morning of valuable networking, The IPG presentation was the ideal way to reflect on how the business has evolved over the last 10 years and reiterate our ongoing commitment to each of you.

During the video, we showcased some of the newest dual branded stores and shared some of The IPG’s exciting plans for 2024, including expanding the installer network. The full presentation is available on the portal if you would like to show your team.

The knowledgeable Lucy James closed the afternoon by sharing her insights on recruitment and how to become a magnet for great hires – an issue faced by numerous businesses. Barney Jones from ASE Plumbing & Heating Supplies joined Lucy on stage to share his firsthand experience of the matter and how, with Lucy’s help, he feels they have now enhanced their recruitment strategy.

The weekend culminated in a lavish gala dinner including a passionate performance from flamenco dancers. This provided the perfect opportunity for members and suppliers to network and relax in the idyllic Spanish surroundings one last time.

A gallery of photos from the event can be found on the portal – if you have any images you’d like us to add please send these to marketing@the-ipg.co.uk

The Outlet | 04

Installer journey

Installer journey Building a community of installers…

Establishing a strong installer community is a strategic initiative that the group believes will greatly benefit both the installers and our members and suppliers. This approach involves fostering relationships, encouraging collaboration and providing tangible benefits for them to choose The IPG member stores and websites over competitors.

In 2024, you will see The IPG sponsoring industry awards, actively participating in trade exhibitions and facilitating direct interactions with installers through our various marketing activities.

Sponsoring industry awards and celebrating the achievements of outstanding plumbing, heating and bathroom installers can serve as a powerful motivator for them to align themselves with our group.

Attending relevant trade exhibitions is another effective method to connect with our target audience. These events provide opportunities for networking, sharing knowledge and showcasing our suppliers’ latest products and technologies. Following our successful exhibiting last year, we are actively participating in The Installer Show again this year, where we will engage with them and communicate the benefits of choosing members stores and websites for their plumbing, heating and bathroom supplies.

In addition to sponsoring awards and attending exhibitions, our recent initiative of taking award-winning installers to our conference served as a valuable chance for them to connect directly with our partners - fostering a sense of camaraderie and collaboration.

The current Trade Local Day pop-up is only a representation and is subject to change.

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And finally, we have created a special date in the calendar to create a significant impact and generate excitement within your communities.

On 9th September we will be promoting a Trade Local day – which will be dedicated to encouraging the trade to exclusively shop with their local independent IPG member.

We will create a buzz around the event through social media campaigns, email newsletters, competitions and targeted advertising that will help build anticipation and engagement amongst your current and potential customers.

On the day, we will look to our suppliers to offer additional discounts, host information workshops or feature product demonstrations.

The goal is to make this annual calendar day both memorable and rewarding for tradespeople who choose to support their local IPG member.

Building a community is a long-term endeavour and therefore consistent communication is crucial. The integration of our new and robust Customer Relationship Management (CRM) system allows us to gather valuable insights into installer behaviour, preferences and their responses to our marketing initiatives.

This data driven approach empowers us to tailor our communication strategies, ensuring our messages resonate effectively with the installer and wider trade community.

Recognising the value of understanding these habits and preferences, the group has partnered with advertising allies in the industry. As part of this initiative, we have already executed two competitions with them, resulting in the acquisition of nearly 1,000 leads. These competitions not only serve as engaging events for our target audience, but also provide a platform for us to gather information and build a comprehensive database of qualified leads.

We are standing on the brink of numerous opportunities; the future holds great excitement for us all!

By consistently promoting and building excitement around this special calendar day, the group reinforces the importance of supporting local independents. Over time, this initiative can become a tradition that is eagerly anticipated.

The Outlet | 06

Supplier feature

SONAS Bathrooms SONAS joined The IPG in September 2023, and have made an instant impact amongst our members in 4 short months. Read why you should utilise this partnership to expand your bathroom product offer.

Sonas launched in the UK market in 2023 with 45 years’ experience as market leaders in Ireland. Firmly founded on principles of support, openness, new thinking, ambition, and sustainability, they strive to put you, their customers, at the heart of everything they do.

contemporary products, offering a complete range of bathroom products, from sanitaryware to furniture, from showers to brassware, and from baths to mirrors that offer a complete sustainable bathroom solution to your customers.

Following a successful management buyout in 2021, significant expansion of the senior management team and the development of an exciting new range of products, 2023 was the optimum time for expansion.

Product design

The Sonas UK team comprises of five Area Sales Managers: Paul Harris¸ Northwest/ West Midlands, Leon Varrier, Northeast/East Midlands, Doug Jones, Anglia & North Greater London area, Chris Bosher, South- East and Peter Vaughan in the South-West.

Richard Sloan, CEO, Sonas commented on the market commonalities: “What I’ve learned in the UK to date is that it’s not too dissimilar to the Irish market customers. They value the same things – good product, good quality, they really like good service and people who are easy to do business with. At Sonas we take pride in doing these simple things well and these values have been very well received.”

Sonas is committed to designing and manufacturing superior quality 07 | The Outlet

Richard Sloan comments on the importance of their product development and design ethos: “At Sonas our design approach is driven by our brand purpose to imagine more for bathrooms. The product development process starts at the conceptual level, considering every aspect of design, usability, and sustainability. When designing, our product development team consider how a new product compliments existing products in other categories so that we offer a true complete bathroom solution for retailers. Our in-house quality testing experts demand high quality for all products working to industry leading standards. We are large enough to take responsibility and stand over the quality and warranties, we are also still small enough to care. We value long term relationships with independent business owners who trust in Sonas to deliver for their business.”

“What I’ve learned in the UK to date is that it’s not too dissimilar to the Irish market” - Richard Sloan

2024 New SONAS launches

Service to our network

As Sonas maintains strong product vitality across their range, 2024 sees the introduction of new ranges and new additions across numerous categories. From textured wet room panels, to coloured furniture and everything in between.

From new product development right through to aftersales, product quality is core to what Sonas do.

Find SONAS on The IPG portal and discover the 2024 Sonas Collection including: • • • • • • •

HAKK Brassware Collection ZEBA Shower Doors MIRAGE Wetroom Collection ASPECT Scandinavian Wetroom Panels SAMOA & SEREN Free Standing Baths BASE Toilets Numerous Range Extensions including Brushed Nickle Handles, Brushed Gold Flush Plate & ALITA Rain Square Thermostatic Shower Kit

As a partner, Sonas offer in-house technical support to The IPG members, and their technical support and customer service team is happy to support with any enquiries regarding installation, specification, spare parts, or warranty.

Sonas are distribution specialists and understand the importance of having the product you need when you need it. With their purpose built 135,000 sq. ft distribution centre and dedicated warehouse management system they are fully committed to ensuring in-stock availability across our brands. Their constant stock management enables Sonas Bathrooms to provide 95% first time order fulfilment across their comprehensive product portfolio.

Richard Sloan comments: “whilst products will be delivered duty paid from our Dublin HQ in the initial period, we will be investing in a new UK distribution centre as service and efficient supply is central to our proposition. Having stock on the ground for quick delivery will be a key component of success with our target audience of Bathroom Retailers and Merchants.”

The Outlet | 08

Installer story

Installer story Meet Carl Ladd The 2023 IPG conference marked a significant milestone as it was the first to welcome a larger gathering than our usual members and suppliers. Last year, we took the innovative step of inviting three award winning heating installers to immerse themselves in the dynamic and engaging world of our membership group. Following the event, we had the opportunity to catch up with one of these installers to gain his insights on the substantial value he found in attending.

Carl Ladd, a dedicated Heating Installer with a rich background including service in the army, has always been passionate about having a hands-on role throughout his career. His journey began in carpentry, but a challenging accident raised doubts about his future as a skilled craftsman. Displaying remarkable resilience, Carl swiftly pivoted and retrained as a heating engineer. Now, seven years later, his career is adorned with achievements, including winning the Rising Star award through the Heating Installer Awards, collaborating with renowned national businesses, and playing a role in celebrating 10 Years of The IPG in Spain.

Carl generously shared his reflections and key learnings from the event, offering us a rare glimpse into an installers view of our tight-knit, yet expansive, community of independent plumbing, heating and bathroom stores. He highlighted the unique blend of competition and cooperation that he witnessed among attendees.

Carl winning the 'Rising Star' category at the 2021 Heating Installer Awards

Carl was particularly impressed by the spirit of camaraderie and openness in sharing trade insights and secrets that he observed among the diverse group of independent stores and suppliers present. He noted, “It wasn’t about various businesses competing for supremacy.

Instead, there was a sense of unity and community spirit.” This aspect struck a chord with him, illustrating the groups supportive and collaborative nature.

“It wasn’t about various businesses competing for supremacy. Instead, there was a sense of unity and community spirit.”

One of the event standouts for Carl was his participation in the conference’s first “Ten Minutes With…” sessions. These sessions were a vibrant forum for lively debates with suppliers, uncovering industry secrets and techniques he hadn’t been privy to before, and offering a chance to provide his valuable real-world perspective on some suppliers’ products. These interactions were not only enlightening but also sparked considerable thought and reconsideration among some

09 | The Outlet

suppliers. Additionally, Carl engaged in a thought-provoking late night discussion about the industry’s future prospects with one of our renewables suppliers.

Carl expressed admiration for the innovative technologies and designs showcased by the suppliers he interacted with. He was particularly impressed by his conversation with Shane, who has successfully refined his heat pump business, Renewable Equipment Solutions, to prioritise quality and efficiency.

Another aspect that stood out to Carl was the impressive level of participation in the industry, as evidenced by the large number of independent business owners and suppliers in attendance, all united by a common passion for the trade.

Carl is a regular visitor to his own local independent merchant, a testament to his commitment to quality and community. He eagerly anticipates the upcoming innovations and developments that The IPG, with its dynamic and engaged community of independent stores and suppliers, is set to introduce to the industry.

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Reimagine your Bathroom…

Discover the perfect fusion of form and function with MIRAGE - our new range of Wetroom Panels.

Available in Fluted, Smoked and Clear Glass, this collection provides a variety of design choices to suit your taste.

Download the latest SONAS Bathrooms Brochure for more bathroom ideas and design inspiration.

SCAN HERE

sonasbathrooms.co.uk

New supplier update

New supplier update

Unicrimp

SONAS

ESP

New from: September 2023

New from: September 2023

New from: September 2023

Unicrimp was launched by Scolmore Group in 2014, with the aim of bringing to the electrical wholesale industry a comprehensive range of cable accessory products that would complement Scolmore’s successful wiring accessories and lighting portfolios.

SONAS Bathrooms design, manufacture and distribute a comprehensive range of high quality, durable and stylish bathroom product solutions. With 45 years’ experience, the SONAS team are experts in developing products with end users, installers, and retailers in mind.

ESP has been developing and supplying security related products to the UK electrical industry for more than 20 years. Part of the Scolmore Group since 2011, ESP offers a comprehensive range of electronic security and fire detection products. The range comprises Smart Security, CCTV, Access Control, EVAC, Fire Protection, Emergency Lighting and the Essentials collection which includes a range of external area protection systems. The Sangamo range of specialist time switches and heating controls was added in 2018.

Since launch, the Unicrimp range has been continually developed and expanded, and currently comprises three distinct product categories, with each one marketed under its own sub brand and all available exclusively through the electrical wholesaler channel.

These are the Q-Crimp range of cable and wire accessories, Q-Fire fire–rated and 18th edition compliant cable accessories and the Q-Nect range of lever connectors and connection boxes. Unicrimp is also the exclusive distributor of the original, multisurface sealant and adhesive brand, OB1, through the UK electrical wholesale channel.

All products enjoy extensive warranties, spare parts and a fully qualified technical after sales support team.

As Ireland’s largest bathroom brand, SONAS has an extensive at its Dublin-based HQ. Orders placed by 12pm are ready for same day despatch and delivered directly to the member.

ESP continues to invest in new product development to provide contractors with the latest products and technologies to help them carry out installations quickly and simply. Contractors can take advantage of regular training days and they can also access detailed advice on system design across the entire product range.

Aligned with the core values of the Scolmore group of companies, Unicrimp offers the same levels of outstanding customer service, high quality products and commitment to new product development.

For more information please contact: benm@espuk.com 0740 787 5686

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For more information please contact: leon.varrier@sonasbathrooms.co.uk 0753 518 3946

For more information please contact: benm@espuk.com 0740 787 5686

Atlanta Bathrooms

The Electric Heating Company

Arctic Hayes

New from: September 2023

New from: October 2023

New from: November 2023

Atlanta Bathrooms are dedicated to offering a wide and stylish selection of bathroom furniture. Their next generation of fitted and modular ranges, as well as their original fitted, modular and classic ranges are available in an extensive selection of styles and finishes.

The Electric Heating Company (EHC) are one of the UK’s leading suppliers of electric heating and hot water products in the UK. Using their expert knowledge and experience, they have developed their product portfolio to accommodate almost any central heating and hot water requirement.

Arctic Hayes are one of the largest suppliers of premium quality plumbing and heating consumables and equipment, for the trade and DIY enthusiasts. Their Arctic Spray, Arctic Hayes, Vortex and Sleepsafe brands are widely acknowledged as best in class by plumbers, heating engineers and installers.

EHC systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide, as all their central heating products can be installed as fully controllable systems.

Based in Leeds, Arctic Hayes are proud to work with partners and resellers across the world, with new and innovative products, excellent customer service and our knowledgeable sales team, you can have the confidence to stock tools and consumables which exceed the demanding expectations of professional installers.

All their furniture is expertly designed and skilfully crafted in the north-east of England, using only the highest quality materials; sourced ethically and sustainably.

Atlanta Bathrooms is highly regarded for providing excellent customer service and always aim to exceed customer expectations in every aspect of their product and service, by offering a lifetime guarantee on all their furniture.

For more information please contact: bathroomorders@atlantabathrooms.com 0191 428 3104

The company are renowned for always putting the customer first and have won national customer service awards in recognition of their efforts. From initial enquiry to completed order, EHC believe in focusing their attention on customer care. The team at The Electric Heating Company are approachable and very experienced and are looking forward to working with members of The IPG.

For more information please contact: ian@electric-heatingcompany.co.uk 0746 743 7073

Quality products, fast delivery, great service.

For more information please contact: sales@arctic-hayes.com 0113 271 5245

The Outlet | 12

New supplier update

New supplier update

Nicholls & Clarke

E.Tupling

MJT Controls

New from: November 2023

New from: November 2023

New from: December 2023

The Nicholls & Clarke Group was founded in 1875 and is a privately owned British manufacturer and distributor of N&C Bathrooms, N&C Wet Rooms, N&C Phlexicare - Independent Living Solutions, N&C Tiles and N&C Nicobond - Tile Adhesives, Grouts and Screeds throughout the UK and worldwide.

E.Tupling are the leading distributor to independents for plumbing & building ranges as well as ventilation, underfloor heating, and renewable systems.

Formed in 1984 MJT is now one of the largest independent suppliers of commercial and domestic heating controls and boiler spares in the country.

Established in 1966, they are a third-generation family business, however they pride themselves on being a modern and forwardthinking company, whilst maintaining their traditional values. Their ongoing mission is to provide plumbers merchants and builders merchants with a choice of quality branded products that will generate added value to their trade counter sales.

For 40 years they have built a strong and knowledgeable team supplying domestic and commercial boiler spares covering the whole of the UK.

They have innovative, patented products within each of their brands and their highquality products are complimented by industry-leading technical knowledge and superb customer service, with total project solutions and a full specification service should it be required.

Nicolls & Clarke aim is to make the specifying, buying and use of their products as simple as possible for independent merchants and their customers.

For more information please contact: sales@nichollsandclarke.com 0208 586 4600

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Easy and quick access to +4500 lines, a complete solution approach, market-leading prices and unrivalled customer service are the pillars of the E.Tupling offering.

Whilst they have grown to be a nationwide distributor, they are still a family-run business with a strong set of business ethics. With over 7000 products from more than 100 manufacturers held in stock, a dedicated sales and support team and 40 years of experience in the boiler spares and heating controls market, they have built and exceptional service record and enviable reputation.

Their customers choose them because of their depth of experience and expertise, coupled with a fair pricing structure, ease of doing business and personal service.

For more information please contact: sales@etupling.co.uk 0161 776 0077

For more information please contact: daisy@mjtcontrols.co.uk Telephone: 0117 963 0174

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CONTROL YOUR HOME IN STYLE

WITH POWERSAVER PLUS TIMER CONTROLS

email: sales@espuk.com

visit: www.espuk.com

call: 01527 515150

COMPLIMENT YOUR INSTALL WITH UNICRIMP ACCESSORIES Unicrimp® is part of the Scolmore® Group of companies.

It brings to the electrical contracting industry a comprehensive range of electrical cable accessory products.

Q-Crimp® provides everything required to harness cable between the consumer unit and the end accessory.

Strong, quick and reliable solutions, the new Q-Nect range offers great versatility for electrical connections.

email: sales@unicrimp.com

Prevent cables from premature collapse during a fire and keep emergency services and the public safe.

visit: unicrimp.com

call: 01827 300600 The Outlet | 14

Product feature

Nicholls & Clarke Nicholls & Clarke (N&C) joined the group in November with their extensive tile and bathroom collection.

As major UK distributors, we manufacture in industrial quantities to ensure that we can maintain a market leading competitive rate for our clients

N&C have innovative, patented products within each of their brands, their high-quality products are complimented by industryleading technical knowledge and superb customer service, with total project solutions and a full specification service. The aim is to make the specifying, buying and use of their products as simple as possible for independent merchants and their customers.

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Our UK based technical team are available to answer any technical queries. Simply email: technical@nichollsandclarke.com or call your local representative Our team are on hand to assist with your requirements over the phone, via email or in person. We offer an exceptional delivery service through our fleet, through our strategically located distribution hubs.

Key N&C products and services for The IPG members

N&C Tile Collection - A selection of wall and floor tiles that gives you design flexibility with an exhaustive range of colours, sizes, formats, and finishes. N&C offer a huge collection of ceramic, porcelain, and natural stone tiles for the renovation of bathrooms, kitchens, living areas and commercial projects.

N&C Phlexicare - A full range of independent living solutions designed, manufactured, and distributed in Britain. Complete inclusive solutions with housing and healthcare organisations, users, carers, and installers in mind. N&C have created a one stop shop guide via the portal which is available to The IPG members to request easy and swift quotations.

N&C Nicobond - A manufacturer and distributor of tiling and flooring solutions for professionals. Innovating since 1958, the company provides a comprehensive range of superior quality solutions that offers professional tiling and flooring contractors with market leading handling characteristics, giving installers total peace of mind when specifying for the most demanding commercial or residential environments. N&C Nicobond research and development have led to innovative, patented, market leading formulations that offer unrivalled features and benefits as part of the Nicobond tiling and flooring system.

N&C Wet Room System - Is a comprehensive collection of wet room products that have been developed with the needs of today’s market in mind, designed to suit all tastes and requirements. A luxury addition to any home, hotel or leisure space, a wet room offers attractive, level access showering with the freedom of space and movement. With the endless screen configurations to suit different spaces, opt for the complete N&C wet room system for peace of mind and flexibility in design.

N&C wet room components are approved and tested to BS/EN Standards and other regulatory requirements. Additionally, our exceptional product warranties reflect the stringent test procedures to pass their quality checks.

The Outlet | 16

ikon

Plain Colour Wall Tiles

A specially curated collection of colour and sizes, manufactured with sustainability in mind.

Viewonline online Veiw

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0845 605 1345 | www.nichollsandclarke.com

Behind the scenes

Behind the scenes In November we welcomed Andy Cottee to the team as our new Managing Director.

Andy brings with him a wealth of knowledge from over 20 years in the industry, with many members already having had the pleasure of working with him in his previous roles at VentAxia and Anglo Nordic. Andy’s vast experience from manufacturing and distribution to independent businesses and wholesale has provided him with the ideal skill set to understand and support The IPG’s growing network of trading partners.

In this issue, Andy will be discussing what his high points have been since joining the team and what exciting developments are coming up in 2024.

“It’s going to be another busy year for us as we continue to develop and grow the group alongside our trading partners.”

How have you found your first couple of months?

Are there any exciting plans you can share for 2024?

Starting in November was the perfect opportunity to hit the ground running. Diving straight in to The IPG Conference gave me a chance to meet a multitude of our valued members and suppliers in fantastic surroundings. It really gave me a feel for how strong our network is and what a fantastic team I have inherited. I’m looking forward to building on these relationships through the coming year.

It’s going to be another busy year for us as we continue to develop and grow the group alongside our trading partners. There is a multitude of new initiatives and developments planned to further support our members and suppliers. This has already started with the recently announced introduction of Band 9 which enables our most collaborative members to achieve even higher rebate opportunities. I am pleased to see that some members have already got off to a flying start to secure this.

What has been your highlight so far?

The conference was definitely a key highlight for me as I was able to experience the group in action first hand. I got a chance to talk to attendees about all that we have accomplished so far and see the clear potential for all that we are capable of achieving together. There is an unmistakable passion for the group’s core beliefs and vision that is visible among our members and suppliers, not to mention The IPG team.

There are plans in motion behind the scenes to continue building our relationship with the trade community and reaffirming the reasons why they should shop in member stores.

I also look forward to welcoming new members and suppliers throughout the year which will coincide with our plans to grow The IPG team – enabling us to offer additional expertise and support.

The Outlet | 18

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NEW YEAR, NEW FINISHES

Scan me to explore the new range of designs

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Product feature

Bristan The UK’s market leader for taps and showers boosts their product options.

Bristan is boosting its kitchen tap product range with a host of new and updated product options for 2024.

With upgrades to its established and popular Easyfit range, plus brand-new pull-out taps and technology enabled enhancements, Bristan’s updated kitchen tap product offer ensures installers will have all the options covered to meet customers’ needs.

First launched over six years ago, Bristan’s Easyfit range is well established as a favourite kitchen tap solution amongst installers due to the speed and ease of installation. Specifically designed to address the challenge of kitchen taps being notoriously fiddly to replace, Easyfit makes light work of every kitchen tap installation with its Top Fix technology and five step process which means kitchen taps can be fitted in a matter of minutes.

Adding to the existing product line up for 2024 will be five new designs — Acorn, Fern, Maple, Spruce and Spine (available March 2024), together with new finishes to existing products – Renaissance, Raspberry, Monza, Echo & Cashew (available now). It means in total the Easyfit Kitchen Tap collection will feature 20 product styles in a range of trend-led finishes including Bristan’s signature Chrome, Stainless Steel, Black, Brushed Brass, Gun Metal and Brushed Nickel.

In Bristan’s pull-out kitchen tap range, new for January 2024, is the addition of five new designs - Axia, Jule, Sabre, Silhouette and Profile, taking the range line up to nine distinctive product options.

A key new product benefit for some of the collection will be the introduction of Bristan’s innovative Eco Start and Thermaclick technology which features selective products offering increased environmental and safety benefits respectively.

The Eco Start feature, available in Maple, Spruce and Pine Easyfit taps and Axia, Jule and Sabre Pull Out kitchen taps, saves energy by ensuring cold water is set as the default central start position of the tap handle, meaning that hot water is only activated when the tap lever is moved from the central position and reduces unnecessary demand on hot water heating systems and energy usage.

The Thermaclick feature, available in Maple, Spruce and Pine Easyfit taps, provides enhanced safety feature through the addition of a mid-point click that indicates when the water has reached the optimal temperature for washing your hands — ensuring a safe and comfortable hand washing experience every time.

Chris Heath, Kitchen Tap Category Manager at Bristan, says “We want to maintain Bristan’s kitchen tap range as being the go-to product choice for installers. So, we’re incredibly excited to introduce new additions to our collection, including new Easyfit and pull-out taps.

“As with all our products, the new designs have been rigorously tested and will be supported by our exceptional guarantees. With our kitchen tap ranges, however, installers can get the very best of Bristan as they’re well-priced, easy to fit, and built to last.”

The Outlet | 20

Supplier feature

E.Tupling E.Tupling joined The IPG in November 2023, and has hit the ground running providing members with a competitive advantage particularly in the renewable market.

For over 57 years, E.Tupling, a third-generation family business, has proudly served independent merchants across the UK. It is a leading manufacturers distributor for more than 25 market-leading brands, representing Building and Plumbing consumable ranges as well as Renewable, Underfloor Heating and Ventilation systems. It’s ongoing mission is to provide plumbing and heating merchants with a choice of quality branded products that will generate added value to their trade counter sales.

A modern and a forward-thinking company, the E.Tupling team have traditional values and a customer centric philosophy that remains at the heart of everything they do. As the leading distributor to independent merchants, it is the teams speed of service, technical knowledge, and versatility which separates them from the crowd. They are fiercely passionate about adding ranges that provide merchants with opportunities to offer something entirely different from the usual brands sold by the national retailers. An ever-expanding portfolio, that has several ranges that are exclusively distributed by E.Tupling, will provide The IPG members with real protection and unbeatable value.

With a distribution centre based in Warrington and a further fulfilment centre in Charlton, they can promise swift delivery to anywhere in the UK. Their ongoing mission is to provide plumbers and builders merchants with a choice of quality branded products that will generate added value to their trade counter sales. Easy and quick access to +4500 lines, market-leading prices and unrivalled customer service are the key pillars of their offering.

They are proud to be experts and solution 21 | The Outlet

4500+ lines, market-leading prices and unrivalled customer service.

providers in both of their product specialisms; Building and Plumbing as well as renewables, underfloor heating, and ventilation.

With this clear business mission in mind, The IPG members can expect to benefit from E.Tupling’s key specialisms in a number of different ways throughout the sales cycle, particularly when advising their customers on the quickly evolving renewable market, which is fraught with a number of complexities for the trade counters. The industry currently faces a fragmented and over-saturated market, with a lack of regulation and quality assurance and a clear skill and knowledge gap amongst independent stores.

E.Tupling’s experts can fill this gap and will work with The IPG members and their customers to offer a true end-to-end

proposition. The complete package will provide Air Source Heat Pumps (ASHP), floor preparation and performance, underfloor Heating (UFH), Mechanical ventilation with heat recovery (MVHR) and pre-insulated pipe all from one source.

This is the only renewable trade counter offering sold exclusively via distribution and offers merchants protection against poorly designed systems and cheap online retailers.

Their team of passionate experts promise to return a quotation within 24 hours of your first enquiry, will offer technical consultation to your customers and can offer best-in-class, branded system design and CAD pipe layout.

Additionally, E.Tupling has a specialist fleet and driving team who can deliver nationwide to branch or direct to site within 48 hours, £125 carriage paid order value.

The Outlet | 22

THE LEADING DISTRIBUTOR TO INDEPENDENT MERCHANTS

A DISTRIBUTOR WITH A DIFFERENCE

View our NEW Website, with integrated Merchant Portal and Product Catalogues here.

THE LEADING DISTRIBUTOR TO INDEPENDENT MERCHANTS

23 | The Outlet

Industry news

Industry news Trending topics and stories within the plumbing, heating and bathroom sector.

Plumbing & heating businesses thriving The economic climate for small businesses throughout 2023 has been difficult for many sectors with 2 in 5 fearing closure during the year. According to a report from the Office for National Statistics, 24% of businesses recorded that their turnover had significantly decreased by October 2023. However, this does not seem to be the case for the plumbing and heating industry.

Smart home tech helping to combat the energy crisis With energy bills continuing to soar many homeowners are turning to smart technology to help manage their usage and costs

A study conducted by Drayton Controls and Schneider Electric has shown that almost 74% of British homeowners have had to adapt their behaviour in the last 12 months to reduce their energy bills. This includes 26% now closely tracking their usage and 14% of homeowners willing to invest up to £1,250 on energy efficiency measures such as smart energy monitors and thermostats.

Research conducted by Fair Fix shows a 3% increase in plumbing and heating businesses during 2023. This equates to a total of 44,630 new companies entering the industry, with the largest growth recorded in the West Midlands of 3,420 businesses and the slowest growth being in London.

These results aren’t a surprise as they are in line with the substantial rise in plumbers and heating engineers choosing to become self-employed rather than working for larger firms. A trend that looks like it is set to continue through 2024.

Smart heating provides homeowners with far more control over their systems with many having handy apps that can be used on the go.

This level of control enables users to track their energy usage carefully, leading to an average saving of 10-20% on household heating bills with the potential of additional savings if multiple rooms are connected or eco modes are activated.

The Outlet | 24

Industry news

Industry news Trending topics and stories within the plumbing, heating and bathroom sector.

More training needed on water fittings regulations The Water Regulations Advisory Scheme (WRAS) has undertaken research to assess whether UK plumbers feel there is enough training provided on water fittings regulations.

These regulations are a national requirement designed to protect public heath and promote the efficient use of water.

The study found that 60% of plumbers agree there should be more detailed training on these regulations in their courses. An overwhelming 91% of approved plumbers also believe that a water fittings regulations training should be mandatory for all plumbers.

The year of luxurious and relaxing bathrooms Last year saw homeowners favouring minimalist, functional bathrooms for their home, with clean lines, natural colours and easily maintained materials. However, as 2024 begins there is a clear shift towards luxury and wellness, incorporating smart technologies and sensory touches to the room.

Bold, geometric patterns are taking centre stage to add a dramatic touch to walls and flooring. With 2024’s colour of the year, Peach Fuzz, adding a vibrant yet peaceful tone that instils a feeling of warmth and sanctuary to any bathroom space.

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Homeowners are opting for a feeling of well-being in their home by creating a spa style setting which awakens the senses featuring smooth textured tiling, high quality furnishings, and for added opulence, built in surround sound. The luxury doesn’t stop here, a recent trend has seen a rise in requests for mini refrigerators and bars to be incorporated in designs.

Ensuring there is enough training on water regulations is paramount, with 55% of the study participants stating that periodic refresher training would guarantee they continue to apply the regulations correctly. Making information available, such as online resources, training videos and quizzes were supported by 50% of plumbers who took the survey. In addition, 40% agreed that more auditing of plumbers would help to make sure that the water fittings regulations are carried out correctly and to a high standard.

Significant increase in Boiler Upgrade Scheme applications In September the Government announced that they were making changes to the grant levels of the Boiler Upgrade Scheme which is in place to support householders to change from fossil fuel heating systems. From the 23rd October 2023 the grant increased to £7,500 for air and ground source heat pumps resulting in a surge of applications.

The importance of storage in bathroom designs Having enough storage in the bathroom is an issue faced by many homeowners. Attempting to create a relaxing, clutter free environment can be difficult to accomplish if space is limited.

Making use of every inch of the area while also maintaining a feeling of luxury is key when designing a bathroom.

A mixture of tall cabinets and vanity units can provide additional storage options with fitted furniture being a great solution for small

According to the Department for Energy and Net Zero, the week following the increase saw three times more applications than any week prior. This rate has continued since with applications remaining 60% higher than the previous weekly average. This increase is a positive step towards the goal of achieving net-zero.

The Government also states that if someone has applied for the grant before the 23rd October, but the installer had not yet fitted the heat pump they can cancel their existing grant and reapply for the increased amount. This will allow many to save up to an additional £2,500 in costs.

bathrooms. Making use of tall units, space above toilets and working fully into corners maximises the use of the space and can offer a streamlined feel in the room. Wall hung units are often a great option to provide the feeling of additional space.

COP28 and the fight against fossil fuels In December The United Nations Climate Change Conference (COP28) took place in Dubai where negotiators from 200 global parties gathered to discuss the “beginning of the end” for the fossil fuel era.

The goals to reduce emissions and the use of fossil fuels was reaffirmed and the deadline for achieving net zero by 2050 remained firmly in place.

Pressure was applied to accelerate agreed actions, especially the decline of methane emissions by 2030.

The UK is considerably behind other countries in rolling out heat pump installations and significantly off the target of 600,000 heat pump installations a year by 2028. Currently, 1.7 million heat pumps would need to be installed annually until 2036 to fully replace all gas boilers in the UK. This implies that tighter rules will need to start being enforced over the next couple of years as the deadline approaches. Suggestions have been put forward that include energy performance certificates providing accurate information heat pump readiness in homes and the potential of lowering taxes on residential electricity and increasing them on gas.

Incorporating integrated inserts in drawers can offer further organisation options and offers a solution to avoid any cupboard contents becoming dislodged or falling over.

Furthermore, many bathroom mirrors now come with Bluetooth and built in speakers which provides an alternative to audio equipment cluttering the area.

The Outlet | 26

Member feature

Green Electrical & Plumbing Supplies

Green Electrical & Plumbing Supplies opened its doors in May 2022 in Barnsley, offering a vast selection of plumbing, heating and electrical products from their modern trade counter. Not to mention, bringing a lavish, extensive bathroom and lighting showroom to the area. This was closely followed by an additional branch being established in Rotherham, offering more high quality service and industry expertise.

We chatted with Lee Green, the owner, to get his insights on bathroom trends for this year and what advice he has for anyone looking to revamp their showroom.

How long have you worked in the industry?

I joined the industry straight from school as a retail apprentice and have been in it now for over 37 years. Working for independent plumbing and electrical companies throughout my career, has provided me with invaluable experience and grounding. More importantly, it has enabled me to make many friends along the way, with both customers, suppliers and manufacturers.

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What makes your showroom stand out from the rest?

There are several reasons, firstly, it offers an extensive range of high-quality products, from luxuriously modern showers to traditional high-level toilets, and everything in between.

All sourced from The IPG suppliers such as Roman, Imex, Verona, Sonas, Aqualla and Roca to name a few. We've also carefully devised a layout that ensures customers can find exactly what they are looking for easily.

Secondly, we provide exceptional customer service, with knowledgeable staff who are always ready to offer their expert advice and guidance. Our showroom manager Peter Green and branch manager Jamie Silver have a combined 43 years in the industry, so in turn have a wealth of experience we can share with our customers. Additionally, our showroom creates a welcoming and comfortable atmosphere, making customers feel at ease while exploring the various options available.

We also offer a free design service, by creating a detailed 3D CAD design, we bring dream bathrooms to life before installation. We can

also create 2D images and further technical information, to aid the installation and we can work directly with the bathroom fitter to ensure the install runs nice and smoothly.

Last but not least, we like to do our own in-house research to constantly keep up with the latest trends and innovations in bathroom design, ensuring that customers have access to the most stylish and cutting-edge products and plans.

Overall, here at Green Electrical & Plumbing Supplies, I truly believe we offer a perfect blend of superior experience, combined with top-notch products, excellent service, and a trendy ambiance. It's the go-to place for anyone looking for a stunning new bathroom.

How do you create motivation for yourself and your team?

I think if you enjoy what you do this is motivation enough, although there is always room for improvement and striving for perfection is the main motivator. We are looking to expand the showroom in 2024 and I know the team are especially excited by this.

Has being part of The IPG helped your business?

Being part of the IPG has helped in many ways, most importantly the relationships we have built. The help we have received from Robin and the team, especially with the numerous issues faced in business, cannot go unnoticed. The IPG have been a massive help and I cannot begin to thank them enough.

The obvious other benefits include the pricing structures and discounts we enjoy as a member, being part of the group gives us a real competitive edge.

What’s in store for Green Electrical & Plumbing Supplies this year?

We have recently added a new member of staff to the team Amie Tyler, who joined in

November to help in the showroom with both sales and designs. We’ve also got a new showroom extension that we plan to open in the Spring.

What bathroom trends do you think will be popular in 2024?

Over the last twelve months we have more than doubled our sales on Multipanel products and with some of their new ranges due out, I can only see wall panels going from strength to strength.

Fitted furniture business is another area where we have seen really good growth in 2023 and I believe this will continue to do well in the showroom throughout 2024. There are some clever designs and colours that are new to the market that we are excited to incorporate in our designs.

Do you have any advice for anyone thinking of revamping their showroom?

Take the time and visit some of the manufacturer’s showrooms that are part of the group – they have some fantastic ranges and it really gives you a feel for the products you will be selling. This is something we are currently doing to get the latest ideas and designs, so we can stay ahead of the competition.

It’s also important to make sure that you get the layout and flow of your showroom right.

Creating a seamless experience that inspires the customer and helps them visualise their dream bathroom is incredibly important.

If you would like any help redesigning you showroom layout, please contact: marketing@the-ipg.co.uk

The Outlet | 28

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With your help we’ve raised over

for our charity partner

Having worked with Missing People #FindEveryChild for the last 5 years – we now feel the time is right to support a new charity partner Watch this space for an announcement coming soon.

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Charity article

The IPG went crackers in December Our Christmas charity initiative this year saw us going crackers raising money for Missing People #FindEveryChild. Sponsored by our generous suppliers hansgrohe, Imex, Roman, Wavin and Worcester, over seventy-five member stores signed up to take part in the annual event.

Jumbo crackers filled with an assortment of vouchers and goodies were delivered to participating stores at the beginning of December for them to raffle tickets to their customers during the festive period. One lucky winner was drawn at each location on the 21st December, who then got to pull the cracker and win the full contents just in time to enjoy over Christmas.

G&M Plumbing & Heating

Money raised from the raffle was donated to our charity partner and we are pleased to announce that collectively, we have now raised a whopping £50,000 since our partnership began.

Thank you to every member store that took part in the event – without fundraisers like you Missing People would not be able to continue their invaluable work supporting families dealing with the heartbreak of a missing child.

With over 320,000 missing incidents reported each year, half of which are children, raising funds like this is of vital importance for Missing People to be able to continue their hard work. During 2022-2023 we helped the charity achieve the following: • • • • •

Enabled 4,626 children to access support via the helpline and commissioned services This included 518 children and young people via the Runaway Helpline online chat service 295 missing children were found safe TextSafe messages were sent to an estimated 22,879 young people who had been reported missing from 40 difference police force areas Approximately 485 young people were supported via the “Is This Ok?” online chat service and over 400 through the advice pages on the project website

Gill’s Plumbing & Heating

H Lilley & Co

If you haven’t yet paid in the contributions raised from the campaign or emptied your collection tins for 2023, please pay the fund in to our dedicated Just Giving page: www.justgiving.com/fundraising/the-ipg3 We are excited to announce that we will be launching a new charity in 2024 – look out for more information coming soon!

The Outlet | 30

Running HeaderNEWS INDUSTRY

Domestic Domestic & & Commerical Commerical Boiler Boiler Spares Spares www.mjtcontrols.co.uk 0117963 9637142 7142 www.mjtcontrols.co.uk | | sales@mjtcontrols.co.uk sales@mjtcontrols.co.uk ||0117

SERVICEKITS KITS ●● PCBS PCBS ●● FANS FANS ● GAS VALVES ●●SERVICE VALVES ●● HEAT HEATEXCHANGERS EXCHANGERS CONTROL BOXES BOXES ● PRESSURE GAUGES ●●CONTROL GAUGES ●● GASKETS GASKETS AAVS ●● PUMPS PUMPS ●● EXPANSION EXPANSION VESSELS ●●AAVS VESSELS ●● THERMOSTATS THERMOSTATS

IGNITION ELECTRODES ELECTRODES ● IONISATION ●●IGNITION IONISATION ELECTRODES ELECTRODES PRESSURE SWITCHES SWITCHES ● ● HOT HOT SURFACE SURFACE IGNITORS ●●PRESSURE IGNITORS ●●BURNERS BURNERS DIVERTER VALVES VALVES ● ● THERMISTORS ●●DIVERTER THERMISTORS ●● PRVS PRVS

We stock Boiler Spares for the following manufacturers We stock Boiler Spares for the following manufacturers

Unit 10 Novers Hill Trading Estate, Bedminster, Bristol, BS3 5QY

31 | The Outlet

Member feature

JP Heating & Bathrooms

Founded in 2015, JP Heating & Bathrooms have two branches located in Teignmouth and Newton Abbot that offer the trade and homeowners competitive pricing and fast, reliable service. This combined with the vast experience among the team enables them to advise and support customers no matter the size of the job.

We spoke to John Pavey, one of the owners of JP Heating & Bathrooms, to find out what he believes helps to make an independent business a success.

How long have you worked in the industry?

I have been in the heating and bathroom industry for over fifty years, starting initially as a branch under manager. I then went on to work as a representative for a national company and then in 1992 I opened my first independent in Exeter - which I ran for twenty years before selling for a good price. After a six month break I registered JP Heating & Bathrooms and now we have two successful branches.

What is your secret to JP Heating & Bathrooms’ success?

I feel to operate a successful independent company it is important to build a personal relationship with each one of your customers.

This enables us to recommend products we know will meet their needs and provide a service that national merchants cannot compete with, ensuring they don’t have a reason to shop elsewhere.

How has being part of The IPG helped your business?

Joining The IPG has definitely played a role in our success. It has given us a wider choice of suppliers with the added bonus of beneficial terms already being negotiated on our behalf.

Additionally, the rebates you can earn help the business maintain an acceptable gross profit.

What advice do you have for someone new to the industry or looking to expand?

would recommend plenty of homework beforehand. It’s important to take the following points into consideration: • • • • •

Associated costs e.g. premises, transportation and staff Realistic sales projection Start lean with initial stock orders Check competitors in the vicinity Know your customer base

Do you have any plans for the business in 2024?

For 2024 we are hoping to significantly increase our bathroom sales as we feel that the heating market is declining. By growing sales from our showroom we will be able to achieve the same levels of profit without being reliant on the heating side of the business. We are also looking forward to continuing our relationship with The IPG and are excited to see which new suppliers will be joining this year.

For someone wishing to start an independent business or open an additional branch I The Outlet | 32

Save the date

Save the date Key dates and events to put into your diary this year.

InstallerShow 2024 👷 Look out for us at this year’s spectacular InstallerShow. Join us from the 25th – 27th of June 2024 at the NEC Birmingham – it’s going to be even bigger and better than last year! find The IPG on stand 4I14

Heating Installer Awards 2024 🏆 We’re sponsoring the prestigious this year’s Heating Installer Awards with 2024 winners being announced during the InstallerShow.

Who will secure the titles in June? Stay tuned!

A new date for your diary 🗓 On 9th September we will be promoting a Trade Local day – which will be dedicated to encouraging the trade to exclusively shop with their local independent IPG member follow us for updates:

33 | The Outlet

Time Out

Time Out Solve this issues crossword for your chance to win a Pasty & Cream Tea Family Hamper.

Sponsored by Sika Everbuild Sika Everbuild is the UK’s leading manufacture of sealants, adhesives and building chemicals, utilising over 27 years of experience to develop, manufacture and supply the trade with products they can trust.

Taking expertise and know-how gained on large construction sites, Sika have become the one stop shop for every tradesperson's needs. Since acquiring Everbuild in 2013 the two brands have joined forces to create an unrivalled range of products and leading brands, all available from the this supplier.

Their portfolio comprises of some of the trades most respected products, all of which have been honed over the years through rigorous testing and product research. Everbuild’s commitment to continuous investment in new product development and manufacturing technologies ensures their customers receive the highest level of quality and service they have come to expect.

Hamper Includes: Cornish Tea - Box Of 40 Furniss Cornish Fairings Rodda's Clotted Cream Cornish Hamper Store Scones Boddington's Strawberry Conserve 4x Steak, Veg or mixed Pasty

0113 240 3456 www.everbuild.co.uk

1

Down 3

1. Pipe that elevates fixtures to maintain proper plumbing flow.

2. Filling compound for gaps between tiles in bathroom walls.

3. Container that holds water for toilet flushing purposes.

4. Device that emits heat in a room, often under windows.

6. Sealant applied to joints to prevent water leakage.

Across 5. Material used to retain warmth or block cold temperatures.

7. Fixture designed for personal hygiene with a water stream.

8. Sealing item used to prevent leaks in plumbing joints.

9. Advanced HVAC system for efficient heating and cooling solutions.

2 4

5

6

7

8 9

Solve the hidden word for your chance to win!

Send entries to marketing@the-ipg.co.uk The Outlet | 34

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35 | The Outlet